Verizon Users Getting Stuck in 1X --- PLEASE READ!
For those of you who have the plaguing problem of your data connection dropping to 1X, I'm trying to spearhead this issue with Verizon and need your help.
Everytime I open a ticket, it get's closed stating that it's a signal issue with a specific location. We all know that this is not the case. I finally have got ahold of a Tech supervisor who gave me all of his contact information so that we could ALL direct our issue to him. He would then get it elevated through the proper channels and then hopfully they can find a fix. It's my hope that we can all email or call him and explain our issue. He was very nice to work with on the phone and said he is dedicated to getting the problem resolved. I think he's looking at this from a global look rather than an isolated one like every other tech I've spoken to.
Here is his contact information:
Kevin Drakeford
[email protected]
843-566-8600 EXT 1789
Charleston, SC Call Center
Please email or call him with your information and make sure to inform him all of the steps that you've tried that have been unsuccessful (new phone, hard reset, etc etc).
I will try and follow up with him later in the week. Msg here if you contacted him. Hopefully we can get this fixed and be left with just an awesome working phone!
I emailed the guy, it happened once a week when I was on the VZN rom.
dezoris, what rom are you using now? does it not get stuck in 1x?
just curious...
I had this problem on stock VZN ROM and still have it on MightyMike ROM...
Sent Kevin a message
I sent him one!
I haven't had my phone 2 months & this is pissing me off!
I have also had a complete loss of data connection period! Grrrrr
After doing the *228 & option 2 to sync with tower. Got WORSE!
gbruyn said:
Verizon Users Getting Stuck in 1X --- PLEASE READ!
For those of you who have the plaguing problem of your data connection dropping to 1X, I'm trying to spearhead this issue with Verizon and need your help.
Everytime I open a ticket, it get's closed stating that it's a signal issue with a specific location. We all know that this is not the case. I finally have got ahold of a Tech supervisor who gave me all of his contact information so that we could ALL direct our issue to him. He would then get it elevated through the proper channels and then hopfully they can find a fix. It's my hope that we can all email or call him and explain our issue. He was very nice to work with on the phone and said he is dedicated to getting the problem resolved. I think he's looking at this from a global look rather than an isolated one like every other tech I've spoken to.
Here is his contact information:
Kevin Drakeford
[email protected]
843-566-8600 EXT 1789
Charleston, SC Call Center
Please email or call him with your information and make sure to inform him all of the steps that you've tried that have been unsuccessful (new phone, hard reset, etc etc).
I will try and follow up with him later in the week. Msg here if you contacted him. Hopefully we can get this fixed and be left with just an awesome working phone!
Click to expand...
Click to collapse
I haven't had any problems like that with my Verizon Touch Pro 2, that goes for the stock Verizon ROM and the MightyMike one I'm currently using.
This has happened to me a couple of times. It is VERY annoying. and i KNOW it's not a signal issue. What kind of "debugging" should i do before i email the vzw manager guy? I don't want to send an email without doing a little debugging work. That way i seem like i know what i'm talking about.
PS. i agree, this is probably not an isolated issue.
I work at a large international airport in a metro area. It goes without saying there is a ton of cell capacity in the area.
Yet I continually drop to 1X when on a data connection. I always thought this was just "one of those things" or something to be expected. You are saying it is not but a bug in the product/ software / rom, etc?
Happens to be about once every other day. And I just soft reset and it goes back to normal.... Sucks I know.
Just stumbled on this thread and thought I would comment -- my TP2 is actually on Sprint and not VZW, but I've seen this problem fairly frequently even going back to my old Mogul/Titan, so it seems to be a legacy CDMA issue. I think there are two kinds of problems, though, so I am curious to know more about what people are experiencing.
First, as you know, incoming calls or SMS must drop the phone from EVDO to 1X -- this isn't usually a problem because it should snap right back to EVDO after the 1X packets are done. However, I have seen many occasions where it "sticks" on 1X *as long as the phone is still trying to transfer data* -- such as Exchange push or streaming Internet radio. If the phone keeps trying to access the data connection, it will stay in 1X indefinitely most of the time. If the data connection goes dormant for more than about 20 seconds, it seems to finally revert back to EVDO.
The other circumstance is where it seems to just drop to 1X and stay there, and not even cycling the radio on/off seems to make a difference -- you have to soft reset.
I guess what I am wanting to drill into is how many instances are of the first time and how many are of the second. It did take me a while to realize, for example, that if I got an SMS while listening to streaming radio, the data connection was going to drop to 1X and stay there until I closed the streaming radio app. Similarly, I often get as many as 2-3 emails a minute during peak times of the day (I know, my company needs to take some valium), so the constant Exchange syncs never give the data connection a long enough "break" to get back up to EVDO. The main point is, the first type of problem is more or less a CDMA protocol issue that we're probably stuck with, while the second type seems to be a definite bug with either the radio or the OS.
I notice the issue too, but worse it will go into and endless loop of popups letting me know of the situation and the only way to make them go away is to soft reset. Dismissing the popup just makes it come back again over and over. Calling this a legacy CDMA issue is bull as none of my other phones or Blackberries, even my piece of junk Storm have ever done this. Windows mobile needs to give us a decent radio to fix this. The only Verizon EVDO capable Winmobile device I have had that did not have this problem was the XV6700 so this has to be something to do with more recent devices. It has happened on HTC and Samsung devices, so it can't be manufacturer specific. It is the primary reason I moved most of my lines over to Blackberry. I got my wife one of those new Android phones, 1st the HTC one and when she decided she wanted a keyboard, the Moto one and neither one does this.
1x stuck
Same issues as everyone else here to.
i have found when i go to start/settings/connections and launch the comm manager, do do anything just launch it it corrects the issue.
thats strange but it has worked everytime for me.
Everyone whose having this issue on Verizon. Please please please email Kevin on post #1. Having one person as the sole contact on this issue WILL help get it worked out through Verizon. Kevin was very helpful and is a Tech Support Supervisor. Thanks!
Ok verified work around that works for me I'm on day 4 and im still on a EVDO connection.
1. Com manager
2. Press 3G connection and set your network type to auto.
3. dont press ok.
4. Press the X in the top right corner.
5. Soft reset.
So far this method has "fixed" my issue as of 4 days ago. Previously I would go 1 or 2 days before seeing the issue again.
jbruce75 said:
Ok verified work around that works for me I'm on day 4 and im still on a EVDO connection.
1. Com manager
2. Press 3G connection and set your network type to auto.
3. dont press ok.
4. Press the X in the top right corner.
5. Soft reset.
So far this method has "fixed" my issue as of 4 days ago. Previously I would go 1 or 2 days before seeing the issue again.
Click to expand...
Click to collapse
I can't seem to find "3g Connection" as an option or setting under the com mananger. Am I looking in the wrong place? Which OS/ROM are you running?
I am on stock Verizon WinMo 6.1. Thanks for any help.
Sorry your right. Im running the CDMA energy rom. Yours should be stated as Data connection.
You should really consider upgrading your rom. I held out for a long time and just gave in.
I'm actually on verizon with tp2, Verizon is well aware of this issue(as far as i;m concerned). When I put on a custom rom, it showed up, however I needed to put back the default rom from verizon it went away. I put the energy rom back on and it's back. If verizon knows how to ship phones with that annoyance turned off can't we get a fix for the popups?
That pop up is most annoying!
Techitrucker said:
I notice the issue too, but worse it will go into and endless loop of popups letting me know of the situation and the only way to make them go away is to soft reset. Dismissing the popup just makes it come back again over and over. Calling this a legacy CDMA issue is bull as none of my other phones or Blackberries, even my piece of junk Storm have ever done this. Windows mobile needs to give us a decent radio to fix this. The only Verizon EVDO capable Winmobile device I have had that did not have this problem was the XV6700 so this has to be something to do with more recent devices. It has happened on HTC and Samsung devices, so it can't be manufacturer specific. It is the primary reason I moved most of my lines over to Blackberry. I got my wife one of those new Android phones, 1st the HTC one and when she decided she wanted a keyboard, the Moto one and neither one does this.
Click to expand...
Click to collapse
Posible fix for stuck in 1x!
I'm going to go out on a limb here.
I posted in a coupl eother places and got no response on this which was original phone settings before I flashed
Same normal Phone settings for #777
BUT, the other read as follows:
VZWEmbedded
Log on: emsgsm.vzw3g.com
Pass: vzw (I tried our regular password & it worked)
In networking don't select on setup ie just your #777, set it to auto.
Here's my point:
No longer receiving multiple popups for: your device is registering on a voice line
More bars Show up now
Stay in 3g longer and now the phone calls up 3g for when data needs processing and data connection goes live as it should at this point.
Was using engery rom's nov 9 stable, worked with this switch
Now using Energys 6.5.3 28002 rom & working even better.
Running the same radio that came with phone version 1.88.
While i will drop periodically to 1x it does recover on it's own and isn't staying stuck.
Don't want to even look at 1x, update weather lol it works. So I am not to sure it's a hardware issue per say (maybe both who knows) since I have gotten rid of my popups. I'm not a programmer but sounds like a programming issue since it needs the 2nd set of connection strings.
What won't fix the issue is if you are in a bad area with very poor reception. I'm in the middle of a oak grove forest at the bottom of a hill and this is working for me.
Make sure you keep the 3g push in setting on and set to auto
Give ity a try!
Any thoughts on this?
oK AFTER much confusion on ppcgeeks, I need to calrify a few things.
This is a 2nd connection that you need to add.
The GSM is data, normally phone operates in cdma but it is making use of the gsm when over seas for email. It also uses gsm locally for data.
Since adding the 2nd connection all popups are gone. data connections are better on new rom then on stock rom.
If you've made use of JMZ Provisioing you already have the 1st connection under My ISP. Just add the 2nd as noted above and under select network make sure it is set to auto. This allows verizon to switch as needed.
This has been happening to me for about the past 2 weeks. I just e-mailed Kevin. I plan to take it to our on campus Verizon store next week.
I am running a stock ROM with SPB Powershell 3.5 on top of it. EVDO comes can goes. Usually once I try to use an app that requires data (Pocketwit, Opera or even ActiveSync) it drops me to 1X and never connects. I have also gotten several PPP (error code 11) errors. Before this time, the phone had been rock solid with EVDO.
Now my ActiveSync wont even work when I am at home. It only works at work due to being plugged in via USB.
Hope Kevin can help us get to the bottom of it.
I was stuck in 1X for the last few days. My problem was resolved by dialing *228 and pressing '1' to program.
I am sort of at a loss. My Surround is losing it's celluar data settings every time I turn it off and boot it back up. The signal bars do no E, or G, or H or anything else. If I am not connected to wifi there is no data at all. Speaking of wi-fi, it also does not maintain most of my saved networks. The only one is does is the one at work.
I first ran into this after Mango RTM upgraded to final. I was having other issues (e.g. music search not working) and blamed it on the upgrade. At the time I WAS able to use the HTC connection setup to configure the cellular data connection. I finally did a complete wipe on it a couple of weeks ago; I flashed back to the original ROM release and let it spend the next couple of hours updating back to Mango. Everything seemed fine but in the last couple of days I have found the problem has returned. To make matters worse, I can't even seem to download the HTC connection setup app anymore.
I have tried multiple soft resets, battery pulls, booting up without the SIM and then booting up with it, etc. Anyone have any ideas on what is causing this and how to fix it? The phone is pretty useless as a smartphone without a data connection.
http://forum.xda-developers.com/showthread.php?p=17396407
Try that rom :] You need to do a RSPL / HSPL thing first;
http://forum.xda-developers.com/showthread.php?t=1195647
I suggest downgrading to a lower firmware and then doing so :] Mine does it from time to time aswell, Usually gets fixed when I--
1; get a call
2; turn wifi on or off
3; airplane mode
But even if it doesnt show the network type, It always works
SR1738NX said:
http://forum.xda-developers.com/showthread.php?p=17396407
Try that rom :] You need to do a RSPL / HSPL thing first;
http://forum.xda-developers.com/showthread.php?t=1195647
I suggest downgrading to a lower firmware and then doing so :] Mine does it from time to time aswell, Usually gets fixed when I--
1; get a call
2; turn wifi on or off
3; airplane mode
But even if it doesnt show the network type, It always works
Click to expand...
Click to collapse
Thanks. 1, 2, and 3 definitely don't fix it. It might be worth going with the custom ROM just so that it's unlocked and saves me from having to pay for the official unlock down the road sometime. One other thing is that around the same time I started getting some screen wonkiness. I would be trying to type something and the keyboard kept minimizing back to the bottom every few characters. Mainly only affected text messages though.
I decided to call AT&T to see if they might be able to force a refresh of the data settings. Since I've called them before on the problem the guy thinks it best to replace the phone. Guess we'll see what happens. May still do the ROM you suggested once I get it though.
Bleeping bleep bleep phone! Someone in a different thread suggested HTC might be able to help with an issue like this. Only solution they gave was a hard reset so I finally did that on I think it was Thurs or Fri. Everything was dandy at first. Fast forward to today and I notice this evening that my phone had lost it's settings again and once more I can't get them back. I also notice that it ate my saved wifi networks again.
I have the refurb device AT&T sent and I suppose I will go ahead and try to use it. I just hate having to set everything up...again. It's really getting old. Could my SIM card be to blame?
Haha. Going to be attending the local WP Insider Circle thing next week. Maybe I'll get lucky and win a new phone.
Hi everyone!
I have a problem which bugs me since quite a long time. I could not possibly find a solution through google, so as my last resort I am posting it here.
My HTC one S (S4) has a problem with REconnecting to the cellphone network. After extended time (1/2h +) of being in a place where there is no reception, eg my office in my university's basement, it cannot reconnect when I return to a place with reception (eg outside). It just stays like it would have no reception. The reception-bars in the status bar have the little cross over them and I cannot call / write sms etc. I then have to restart the phone to regain full functionality. And after rebooting the screen where I have to put in my PIN says there are two tries left instead of three.
The same thing happens when reconnecting after being in the airplane mode for a while. The airplane mode field is greyed out saying something like "disabling airplane mode" Then I also need to reboot the phone.
This problem started occuring after I flashed a Rom (ViperOneS) for the first time on this phone. I tried fixing it by installing the stock Rom with an RUU exe (for which I had to change the SuperCID) but it didn't help either. I tried different Roms too, but with no success. Unfortunately my service provider does not publish their branded roms for self installing, I would have to bring it to their service station.
My phone currently runs the stock Rom 2.31 (rooted and with CWM installed, bootloader unlocked over the HTC homepage).
Thank you for your help!
Cheers
petric789
Does anybody know anything about these problems?
I suggest you take everything back to stock. Relock your bootloader, reflash stock recovery, get your phone back to what it was at when you first used it, and then check how your service is.
Hi guys.
Just trying to share my observation and explore if we can do anything.
I am using D6683 (I think it is support to be a HK based handset). Using Lollipop, it has been working perfectly but 16GB not enough hence MM function that allow SD card and Internal memory merge is appreciated.
Since Sony decide to ditch us using D6683, the only option is using D6633.
1. Try using MM .575, it has huge connection problem. The phone will just stay in GPRS mode even connected to a LTE network. Driving from one point to another point, will just cause it to data connection to hang. Putting it in airplane mode and anything else won't work. Only reboot works
2. Restore stock and upgrade to .291, first day testing seem to be ok. Got LTE connection. It did try to swing a bit but it has been maintaining well. This i started driving with Waze. Connection start to go haywire, but it will be still try to reconnect. Data are "maintained" to certain extend. Let the phone along for about 2 days, the next thing I realize, only GPRS left. The signal logo got no more H, H+ or LTE. Check the phone service menu and all info confirm the LTE is available. Again a reboot fix the problem.
3. Change the setting to only WCDMA + GPRS. The phone was "perfect". No data hang issue and etc
Need all the sifu help. Assuming if the phone is rooted, how is the phone determine the connection method? I presume that the phone will initialize the modem to dial the connection. Can anyone share anything that we can probably trigger a redial and probably eventually inject into the phone data connection sequence. Again using Lollipop, there is no issue.
Appreciate any comments/advice.
Regards
Dan
Hi all,
Got no answer at general Q&A forum so I'm trying it here.
I'm facing the problem with both phones (Asus 4 Max/ZC554KL and Samsung A10s/A107F). The signal is full, shows 4G, even the arrows, BTSs all around (almost the city centre) but the data connection keeps disconnecting. As long as there's a data transfer (downloads, online radio), it works, once it stops, the connection dies too, still showing 4G/data transfer arrows though. Switching the data off/on doesn't help, the flight mode on/off has to be used to restore the connection. Doing this everytime you touch the phone is kinda....tiring, not mentioning you're getting no messages/notifications till you do it. The sim cards are both quite new (t-mobile cz and kaktus (local lowcost t-m brand)), so it shouldn't be the problem, I was thinking about the problem with contacts to the antennas in back covers as both phones were open few times (was changing the charging connectors due to the slight water damage) but wasn't able to find out if the 4G/GSM antennas are in the cover in case of these phones. The carriers keep saying all is fine from the network part. Both phones were bought new in Asia, being used in CZ now but have all local LTE bands. Asus performs a tiny bit better (in terms of reception) so I decided to dig into the software options. The factory reset didn't help and I realised the phone is still in its original state from the time I bought it (03/19) and offered me zero updates. Even now it doesn't. Tried to download it manually from the Asus website but it always says "error" during the installation and stops it. So I decided to find another way to get it in. Don't want to risk Chinese one-click apps, so I chose Magisk which should allow manual updates with no risk. The collateral problem arose, as the volume keys do not work, so I tried to put it into the recovery mode through ADB. My old computer sadly only has Windows Vista OS and keeps telling me errors whenever I try to perform any ADB commands. Therefore I'm asking you here for help with the following questions:
1. is there any software allowing to put ZC554KL into the recovery mode through Windows Vista?
2. if not, any other way to push any actual ROM version into it? (There's still 7.1.1 from the factory).
3. if not, any other way to get there Magisk?
4. if not, any safe rooting app, not requiring the recovery mode? (Well, I don't need to get controlled by the Chinese comrades)
5. overall, any other possibilities to solve this data problem/keep the data connection working? (I could leave the online radio on (silently) but the battery gets drained quickly and I won't have unlimited data forever )
6. anyone knows where the LTE/WiFi antennas are in these two phones? As Asus has better 4G but significantly worse WiFi reception.
I've heard you're the #1 experts here, so hopefully we'll be able to solve this. If there's any information missing in the problem description, I'm ready to provide it.
Thanks a lot for any help