Hey everyone. I am hoping someone can give me a bit of advice with my device. I have a T-Mobile OP8 5G, and up until the past month or so it has been solid. However, I am now having issues with mobile networking. Randomly, the data connection will completely break. This happens primarily when connected to 5G, but has happened with standard LTE as well. At first I thought it may have been location, as it primarily happened when I was at work. However, it is now happening at both my home and my parents' home as well. I don't think it is signal-related, as there is a mid-band 5G tower less than a block away from my parents' house. I am starting to think it may be related to it transitioning to a different network type. I have done about all I can think of software-wise. The problem is persistent with the T-Mobile firmware, global firmware, and custom ROMs. I also tried flashing a different modem, but this does not change anything. Using an LTE-only device does not exhibit this behavior, but it is still happening with NR turned off entirely. It is much less prevalent, happening maybe once a day, but it's still there. I think it may be hardware-related at this point, but am a bit unsure where to go from here. I currently have the device on contract, so I can visit a store and try my luck there. I figured I would reach out on here first, just in case there is something else someone has to try. Pulling logs is a bit difficult, as I usually don't notice until quite a bit after it happens, but I can try if that may help.
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Hi guys
I've tried researching this issue from time to time but have never been able to find any definitive information. A couple of threads around the traps detailing similar problems, but that's it. Anyway, what happens is this: the phone will be showing a couple of bars or whatever, but there actually isn't any signal at all. Calls can be initiated, but wont actually connect, and then can't be ended either. The only way to resolve the issue is to reboot the phone, or activate airplane mode and then deactivate it again (which tends to take considerably longer than a simple reboot). I'm calling it a radio crash because that's what it seems to be, but I could of course be wrong about what is actually going on under the hood.
This post is basically part of an effort to diagnose the problem before I decide what this phone's future will be (have a new, different model on the way now).
Thanks for reading, and any advice/information will be much appreciated
It sounds as if you have a defective phone, or it could be you carrier.
Have you tried a different phone.
Do other people have the same problem with that carrier
You could also think of it like this, carrier problem, you can connect to wifi if it doesnt have internet connection, it still can show full bars but nothing will load
Sent from my MB865 using xda app-developers app
I have an SGS3 now, with the same SIM in it (cut down to micro of course). Average signal strength (as reported by third party apps that don't pad) is about the same, but no dropouts at all (as monitored and reported by the No Signal Alert app). However the SGS3 supports both my carrier frequencies, and the Atrix 2 doesn't. Having said that, the SGS3 seems to stay on 2100MHz all the time anyway where I am.
I've also put a different SIM in my Atrix 2, from a network that is more compatible (850/2100), and although the dropouts are less frequent, they are still occurring. However, I haven't had a "radio driver crash" in over a week. The dropouts have only been momentary too, lasting no more than a few seconds, 1-3 times per day (mostly in the afternoon).
I'm also planning to charge the phone up and leave it at a couple of other locations for a day or two while continuing to monitor signal interruptions. Should be interesting.
Thanks for the reply
Just a quick update: left the phone at another location for a few days where the average signal strength is stronger, and not a single dropout was logged during that time. In certain areas this phone is obviously not as good as some others at maintaining a signal, but I don't think the dropouts themselves are indicative of a fault given this new information.
The previous instances of radio lockups/crashes are still haunting me a little, but this strange phenomenon is still yet to occur again. I also forgot to mention that I'd previously done a full restoration of the official 4.0.4 ICS release in order to return to the phone completely to stock, which might have something to do with that. Previously it was rooted, with only some minor modifications, but I guess it's not beyond the realm of possibility.
Wait i have an idea
Send me your apn data.
Motorola doesnt have the best antennas either.
Also does it crash at a certain time after it is turned on or is it random?
Sent from my SOUL
Ok ladies and gents. I swear I used search, and even searched a few other device threads.
Remember the big-todo over the iPhone 4 and how holding it wrong lead to a loss of service? I've got what seems to be the same thing, sort of, with my phone. Lemme explain the whole situation.
I had an iPhone 4, and it got pretty great service. I got at least three bars in my house. My brother made the switch to the skyrocket and initially loved it. all that changed when the signal issues attacked.
From near day-one, he couldn't get it to work. He had to have gone through 20 ROMs over three months. In a last ditch effort, he bought a used S3 and passed the skyrocket to me. I thought I could fix it. Here I am, 4 months later and it's gotten worse if anything.
I've tried 4 different ROMs (including stocks, superlites, CM10.1, and PAC) and have come to settle on CM10.1. I initially had UCLi3, and thought that was the signal problem, seeing as when I went to UCLL3 it got slightly better, and then UCLK4 was working better than my iPhone did for about three days. It tanked overnight and out of frustration I switched to the UXUMA7 and it worked even BETTER for about a week before it went south as well.
My APNs are correct, I know that much. I switch to AT&T Phone, and I will get a little phone service if I hold my phone up and squint just right when standing next to a signal tower. AT&T LTE will give me great service in a heavy service area by a tower, but zero phone service. I was able to make one phone call yesterday, but had to use bluetooth, as the running theme here as well is that it always loses service the minute my hand/body is within a foot of the phone.
Any ideas before I throw caution into the wind and shell out for a new phone? I'm about to live abroad in about three weeks, so I may have to anyway, but I'd rather not pass a lemon to someone else.
Im guessing its the LTE problem that 4.2.2 roms have they changed how it calculates how many bars shows with signal dbm. Its the same signal just shows up as less so just use whatever radio you have had the most success with leave apn at AT&T LTE. You could try going to settings, mobile networks, network operators then choose choose automatically it might give you a more steady connection but its not really required.
If you still have problems you could take out your sim card and use *#2263# and change band to WCDMA all insted of automatic and that should solve your problems.
I typed it in like you have it there to no avail, and tried it again using an astrisk at the end as well. Nothing. Is that the right code? Seems to me I've read somewhere that CM disabled using that...
*Edit: Found the code for "phone info" which worked, and within that was a radio preference setting. But no WCDMA All, so I put it on WCDMA Preferred. My next question is that if ATT is GSM, why will this help even if I can get to the RF selector?
*Edit 2: Confirmed. ROMs not running touchwiz will not run most of the codes. I'm flashing the stock 4.1.2 to see if I can get that code (and subsequently the right RF option) to work until I can figure out how to switch RF options on CM 10.1.
*Final Edit: Found the option, changed it, realized what was going on. I'm on AT&T, meaning GSM and LTE. When I changed it to CDMA All, it switched me over to a strictly HSPA network, which ignored any other available ones. I got to playing with the settings and found that not only are they not the answer to my problem, but they had the potential to make it worse. I really feel that the issue at hand may be hardware. I blew out the RF chip on my first smartphone years ago (a state-of-the-art Palm Treo 700w) and it acted this same way. I'm wondering if the owner before us wasn't screwing with it and messed it up. A little tin foil can answer that question.
Every so often my M8 will basically become disconnected from the network. This NORMALLY appears when I'm in a low coverage zone, and it's as if my phone just doesn't want to reconnect when I get back into a higher coverage area.
For instance at my gym, I frequently get a weak signal, but it's usually 4G. Sometimes it'll drop to 3G, and then sometimes when I get back into an area of the gym that has 4G coverage my phone will say it's still on 3G. However, there's actually no connectivity at all, and I need to either reboot or toggle airplane mode to get a connection again.
Sometimes (at least 2-3 times in the last week) it happened while, at least to the best of my knowledge, I was in a 4G area (though with weak coverage) the entire time. Again I fixed it each time by toggling airplane.
Has anyone else seen an issue like this? It's frustrating as hell. And more importantly has anyone heard of a fix for this?
sfreemanoh said:
Every so often my M8 will basically become disconnected from the network. This NORMALLY appears when I'm in a low coverage zone, and it's as if my phone just doesn't want to reconnect when I get back into a higher coverage area.
For instance at my gym, I frequently get a weak signal, but it's usually 4G. Sometimes it'll drop to 3G, and then sometimes when I get back into an area of the gym that has 4G coverage my phone will say it's still on 3G. However, there's actually no connectivity at all, and I need to either reboot or toggle airplane mode to get a connection again.
Sometimes (at least 2-3 times in the last week) it happened while, at least to the best of my knowledge, I was in a 4G area (though with weak coverage) the entire time. Again I fixed it each time by toggling airplane.
Has anyone else seen an issue like this? It's frustrating as hell. And more importantly has anyone heard of a fix for this?
Click to expand...
Click to collapse
Yep, actually I had a thread about this a while back; I tried just about everything (other ROMs, new sim cards, factory resets, the whole shebang) and my only solution so far (if you intend on keeping your current phone) is to completely unroot my phone, along with removing all root-related applications (namely Xposed). It still happens from time to time, but a lot less frequently then when rooted and running Xposed modules. I have a new phone coming in today from Verizon, so hopefully that unit will not have any of these issues... I still am not entirely sure what causes it, though it is definitely exacerbated by Xposed. Hopefully some of this helps? If you have any further questions feel free to ask, either through PM or this here thread.
Sent from my HTC6525LVW using XDA Premium 4 mobile app
Sevinex said:
Yep, actually I had a thread about this a while back; I tried just about everything (other ROMs, new sim cards, factory resets, the whole shebang) and my only solution so far (if you intend on keeping your current phone) is to completely unroot my phone, along with removing all root-related applications (namely Xposed). It still happens from time to time, but a lot less frequently then when rooted and running Xposed modules. I have a new phone coming in today from Verizon, so hopefully that unit will not have any of these issues... I still am not entirely sure what causes it, though it is definitely exacerbated by Xposed. Hopefully some of this helps? If you have any further questions feel free to ask, either through PM or this here thread.
Sent from my HTC6525LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I am having same did getting new phone help? I think its just crappy radios myself nothing to do with root exposed or anything.
wooddale said:
I am having same did getting new phone help? I think its just crappy radios myself nothing to do with root exposed or anything.
Click to expand...
Click to collapse
I have a new phone now, and so far I haven't experienced any data connectivity issues. This morning I did notice that my SMS were not sending properly, but that issue has since faded away, so hopefully it was Verizon network based... Anyways, I will try reinstalling Xposed and a couple modules later today (likely Snapshare and the Sense 6 Toolbox) and will report back sometime tomorrow or the next on how it goes. Fingers crossed...
Sent from my HTC6525LVW using XDA Premium 4 mobile app
Sevinex said:
I have a new phone now, and so far I haven't experienced any data connectivity issues. This morning I did notice that my SMS were not sending properly, but that issue has since faded away, so hopefully it was Verizon network based... Anyways, I will try reinstalling Xposed and a couple modules later today (likely Snapshare and the Sense 6 Toolbox) and will report back sometime tomorrow or the next on how it goes. Fingers crossed...
Sent from my HTC6525LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thanks keep us informed.
wooddale said:
Thanks keep us informed.
Click to expand...
Click to collapse
sfreemanoh said:
Every so often my M8 will basically become disconnected from the network. This NORMALLY appears when I'm in a low coverage zone, and it's as if my phone just doesn't want to reconnect when I get back into a higher coverage area.
For instance at my gym, I frequently get a weak signal, but it's usually 4G. Sometimes it'll drop to 3G, and then sometimes when I get back into an area of the gym that has 4G coverage my phone will say it's still on 3G. However, there's actually no connectivity at all, and I need to either reboot or toggle airplane mode to get a connection again.
Sometimes (at least 2-3 times in the last week) it happened while, at least to the best of my knowledge, I was in a 4G area (though with weak coverage) the entire time. Again I fixed it each time by toggling airplane.
Has anyone else seen an issue like this? It's frustrating as hell. And more importantly has anyone heard of a fix for this?
Click to expand...
Click to collapse
Lol, so after installing Xposed, I suddenly started having issues maintaining a solid 4G connection; 3G works fine, just whenever I do manage to connect to 4G I am unable to use any data (says I am connected to the mobile network, but I do not get any upload or download data movement). Even after removing Xposed and all associated modules, I am still experiencing this problems. I am going in today/Monday to get a new SIM card (hopefully this is what is causing my issues) but goddamn I just cannot seem to catch a break in terms of my phones' data connection. If the above doesn't work I may have to send for another phone, though after having now received three replacements this entire process is getting a little irksome... I really do love this phone, but it seems as if it is my M8 is rejecting my love from every angle.
UPDATE: The new SIM didn't do anything, I still am having 4G issues, so another phone it is...
it's not just your phone....
Sevinex said:
Lol, so after installing Xposed, I suddenly started having issues maintaining a solid 4G connection; 3G works fine, just whenever I do manage to connect to 4G I am unable to use any data (says I am connected to the mobile network, but I do not get any upload or download data movement). Even after removing Xposed and all associated modules, I am still experiencing this problems. I am going in today/Monday to get a new SIM card (hopefully this is what is causing my issues) but goddamn I just cannot seem to catch a break in terms of my phones' data connection. If the above doesn't work I may have to send for another phone, though after having now received three replacements this entire process is getting a little irksome... I really do love this phone, but it seems as if it is my M8 is rejecting my love from every angle.
UPDATE: The new SIM didn't do anything, I still am having 4G issues, so another phone it is...
Click to expand...
Click to collapse
a lot of feedback on the web across multiple carriers of the poor lte signal retention on this phone.....this is starting to sound like a hardware defect or a major "radio" software glitch.
biswasd said:
a lot of feedback on the web across multiple carriers of the poor lte signal retention on this phone.....this is starting to sound like a hardware defect or a major "radio" software glitch.
Click to expand...
Click to collapse
I dumped mine could not handle it anymore get rid of it before you loose any more money. I have had a lot of phones when there bad from the start they don't usually get any better. The Droid Bionic being the only exception.
sfreemanoh said:
Every so often my M8 will basically become disconnected from the network. This NORMALLY appears when I'm in a low coverage zone, and it's as if my phone just doesn't want to reconnect when I get back into a higher coverage area.
For instance at my gym, I frequently get a weak signal, but it's usually 4G. Sometimes it'll drop to 3G, and then sometimes when I get back into an area of the gym that has 4G coverage my phone will say it's still on 3G. However, there's actually no connectivity at all, and I need to either reboot or toggle airplane mode to get a connection again.
Sometimes (at least 2-3 times in the last week) it happened while, at least to the best of my knowledge, I was in a 4G area (though with weak coverage) the entire time. Again I fixed it each time by toggling airplane.
Has anyone else seen an issue like this? It's frustrating as hell. And more importantly has anyone heard of a fix for this?
Click to expand...
Click to collapse
I had the same problem with my new M8 when travelling from/to areas with low or no data coverage back to areas where I knew there was a LTE signal. Only toggling Airplane Mode would make the data reconnect. That problem was solved for me with a new sim card.
I also had very bad data connectivity at home in a major southern California city (best was -105 dBm) whereas I got up to -83 dBm in some rural town in Arizona.
Read trook's posts #34 and up here: http://forum.xda-developers.com/showthread.php?p=53838257
Some of these problems may be connected to the new data service VZW is rolling out.
I would wait a few weeks before ditiching this phone. 'Cause it rocks!!!
bull**** phone
berndblb said:
I had the same problem with my new M8 when travelling from/to areas with low or no data coverage back to areas where I knew there was a LTE signal. Only toggling Airplane Mode would make the data reconnect. That problem was solved for me with a new sim card.
I also had very bad data connectivity at home in a major southern California city (best was -105 dBm) whereas I got up to -83 dBm in some rural town in Arizona.
Read trook's posts #34 and up here: http://forum.xda-developers.com/showthread.php?p=53838257
Some of these problems may be connected to the new data service VZW is rolling out.
I would wait a few weeks before ditiching this phone. 'Cause it rocks!!!
Click to expand...
Click to collapse
it has nothing to do with the AWS rollout - i have a Verizon Galaxy S5 sitting right next to my M8 ---- guess what - consistent data speeds on the s5 (15 mbs down)......on the m8 (3-4mbs down) - and the data flucutates and in the signal meter , I'm getting about -6db less on the M8 than the s5.
trust me, i so desperately want to keep this phone, b/c quite frankly, i hate the amoled screen on the s5, but alas, i cant keep a phone that doesn't work well
biswasd said:
it has nothing to do with the AWS rollout - i have a Verizon Galaxy S5 sitting right next to my M8 ---- guess what - consistent data speeds on the s5 (15 mbs down)......on the m8 (3-4mbs down) - and the data flucutates and in the signal meter , I'm getting about -6db less on the M8 than the s5.
trust me, i so desperately want to keep this phone, b/c quite frankly, i hate the amoled screen on the s5, but alas, i cant keep a phone that doesn't work well
Click to expand...
Click to collapse
Did you have to do that?! You just ruined my evening! That's really not what I wanted to hear!
The cold hard truth - aaaarghhh. [emoji24]
Now I have to re-think this purchase 'cause I use my phone 80% for data related functions!
But thanks anyway for posting. Even if it hurt...
cold hard facts
berndblb said:
Did you have to do that?! You just ruined my evening! That's really not what I wanted to hear!
The cold hard truth - aaaarghhh. [emoji24]
Now I have to re-think this purchase 'cause I use my phone 80% for data related functions!
But thanks anyway for posting. Even if it hurt...
Click to expand...
Click to collapse
yes - sorry bro - i'm quite disappointed by what i am seeing with my own two eyes as well as all the others across the US and the rest of the world who are experiencing the SAME symptoms. so this is not a verizon network issue --
me thinks its a faulty radio which is causing bad handoffs between 3g and 4g (LTE). once the phone drops down to 3g, it never regains 4g signal for some reason. also, there is the issue of the constant signal fluctuations even when the phone is on LTE...so who knows. maybe combo of bad radio and poor quality antenna module.
i'm not a phone engineer but i have enough common sense and knowledge about phones to know a lemon when i see one......so, yup, i'm keeping the s5 and return the m8 tomorrow under the 14 day guarantee from verizon. shame....
biswasd said:
yes - sorry bro - i'm quite disappointed by what i am seeing with my own two eyes as well as all the others across the US and the rest of the world who are experiencing the SAME symptoms. so this is not a verizon network issue --
me thinks its a faulty radio which is causing bad handoffs between 3g and 4g (LTE). once the phone drops down to 3g, it never regains 4g signal for some reason. also, there is the issue of the constant signal fluctuations even when the phone is on LTE...so who knows. maybe combo of bad radio and poor quality antenna module.
i'm not a phone engineer but i have enough common sense and knowledge about phones to know a lemon when i see one......so, yup, i'm keeping the s5 and return the m8 tomorrow under the 14 day guarantee from verizon. shame....
Click to expand...
Click to collapse
To tell the truth I have been reading about the same issue on the general M8 forum - probably just didn't want to make the connection.... So thanks for opening my eyes.
I'm hoping for bad radio software that may get fixed with some future update (although my 6th sense tells me it's the bad antenna module....)
Too late for me for a clean exchange. Gonna have to read the Squaretrade fine print.....
This has been happening since the first day I got the One Plus One. I was hoping it was a software issue, but I am on the latest and still no fix has been implemented. It seems that I am not the only one with this issue, however there are many that do not have this problem at all.
There's a page on it: https://jira.cyanogenmod.org/browse/BACON-228
(Copied and pasted to OPO Support)
I don't know if there's something wrong with my phone but it's been happening from Day 1 and I'm fed up that no firmware has fixed anything. I began with Rogers in Canada, and for the most part it works but it would stop the upload/download on the top right for a bit then start again. I switched to Wind Mobile and still does the same thing. I changed the SIM cards, did hard resets, etc, and still nothing will fix it. I have a feeling I have a defective chip because others have reported no issues. It does the same on LTE or 3G. I can never watch a full YouTube clip or anything. The issue happens when I roam as well.
I also did the *#*#4636*#*# and played with different modes but it did not fix the issue. I also have random bar jumps. This happens every few minutes so I literally browse for a minute, data stops for a minute, browse for a minute, data drops for a minute, etc.
I get exactly the same, in the UK on EE network. The data just seems to freeze for no reason, totally independent from signal strength etc.
SimonTS said:
I get exactly the same, in the UK on EE network. The data just seems to freeze for no reason, totally independent from signal strength etc.
Click to expand...
Click to collapse
I'm on Wind, and haven't noticed any issues, the speed is slow but that's a carrier-side issue since they only use 3g networks not 4g/lte. Um, there was another thread that had a couple different modems, perhaps you might see some success in stability by flashing those? It's either a issue with the modem, or the radio chip, but logcats would be helpful in determining and pinpointing the problems. (Just run the app catlog, and recreate your issue, then dump it and paste it to JIRA so the devs could have a better look, and as well as here, so perhaps someone could help/suggest something).
What's your current modem version?
Hi everyone. Please forgive me for oversimplifying things and bear with me a moment. It's been 8 years since I made my own Android ROMs, but I've been thinking on this a lot lately.
I bought my Essential PH-1 about a month ago. Signal problems on Verizon (through MVNO Straight Talk) have plagued me ever since. At the root of the problem, it seems like whenever signal strength for LTE dips below a certain point, it shunts everything over to CDMA. I try to force my phone into LTE only mode, but it still seems to hit a certain threshold where suddenly I have NO service at all, rather than just weak service. Sometimes I end up with NO data even when the phone is in LTE/CDMA mode because, for whatever reason, it doesn't want to switch. And, yes, I've read all the threads, tweaked all the settings, tried just about everything, but I either live with my phone in CDMA ONLY or LTE ONLY mode, depending on where I'm at (and when I'm in LTE only mode, I can't get VoLTE phone calls because Straight Talk doesn't seem to know how to update my account on their end to support "Enhanced 4G LTE Mode" as this phone calls it).
Now, here's my theory. Since it's so close to stock Android, would it be possible to take something, say like AOSP or even LineageOS, create a fork for the Essential Phone, and go in and tweak that setting? In my mind, it's got to be something akin to an "if/then" statement. Again, I'm over simplifying, I know, but there's got to somewhere in there that you can specify signal strength thresholds and then build your own ROM with a higher tolerance for crappy signals. It's at least worth a shot, isn't it?
Discussions? Input from ROM builders?