April update issues - Samsung Galaxy Note 20 Ultra Questions & Answers

I have a peculiar issue. Some people seem to have something similar. After April update I can no longer send or receive mms. Can't send or receive pictures. I also can't use Google maps or Waze unless wifi is on and am using a separate hot spot. I have factory reset and restored twice. I got desperate enough to take it to official Samsung store and they did a factory wipe. Same problem After restore. I spent half hour with carrier trying different APN settings to no avail. Any help would be greatly appreciated.

Just an update... apparently my sim card expired... even though I prepaid the plan. I have an obsolete plan from a mvno. When Samsung sent April update it apparently was no longer compatible. June update didn't fix the issue. Carrier sent me a replacement sim. Technician had to downgrade me to 2g. Sim reset. Went to 3g and reset again. Updated to lte/ 2g/3g automatically selected. Finally got 5g/ lte/ 3g/2g all working. Data is fine now. If anyone has this problem, check with your carrier for a replacement sim.

Related

process.com.android.phone has stopped

I followed the instructions in another thread to use my V S3 in Honduras. When we installed the sim it had cell service just fine and could send and receive calls. When we "activated" the data now neither data or cell work. I tried going back to Verizon and it still does the same thing. By the way, the service is TIGO. As soon as the radio is turned on I get the process.com.android.phone has stopped message. Going back to the TIGO store today to see if they can help but anyone have ideas what to try? Thanks! Bill
crofutt said:
I followed the instructions in another thread to use my V S3 in Honduras. When we installed the sim it had cell service just fine and could send and receive calls. When we "activated" the data now neither data or cell work. I tried going back to Verizon and it still does the same thing. By the way, the service is TIGO. As soon as the radio is turned on I get the process.com.android.phone has stopped message. Going back to the TIGO store today to see if they can help but anyone have ideas what to try? Thanks! Bill
Click to expand...
Click to collapse
trying flashing the latest 4.1.1 leak (JellyWiz or CleanROM), it has global settings. Also try using CM10, I personally used it when I was in Lebanon, and that was back in August. In early August I used to get the same problem, but with later updates, especially at the end of August/early September, it worked like a charm.

[Q] OPO not connecting to mobile data

Long time lurker, first time post. I am running a stock OPO 64gb with stock CM 4.4.4 on USA T-Mobile with unlimited data + int'l data. *Short version, OPO not connecting to data /MMS international & USA.
While in USA/WA, my mobile data was working fine. I crossed the border to Canada and my phone connected to Canada Rogers, but I was not getting mobile data or MMS. Voice and text were working. After calling T-Mobile several times, they "reset" their network settings to remedy, but still no fix. I had friends w/ me on T-Mobile branded phones, they had LTE / 4G on Canada Rogers. Internet browser said: ERR INTERNET DISCONNECTED.
I crossed the border from CAN to USA/WA, and my phone was still connected to Canada Rogers. I reboot my phone, and I only get T-Mobile voice and text; no data and no MMS. Called T-Mo again, and no fix.
I return home, swap SIM card from OPO to Nexus 5, and voilà! Getting LTE and MMS. Swap SIM back, and OPO will not connect to Data or MMS. So the problem does not appear to be SIM related, but OPO related. I wonder if my Nexus 5 would've worked in CAN for data/mms.
*About two weeks ago, while in USA, my mobile data stopped working, I had to get a new SIM card, which solved the problem, but I can't do this all the time, or when Int'l.
My question: How do I get my OPO to work w/ mobile data and MMS w/o getting new sim? I'd like the OPO to work in CAN and USA since I will be traveling to CAN often. Thanks.
Have you checked to see if your APN is correct?
Rgrtitan said:
Long time lurker, first time post. I am running a stock OPO 64gb with stock CM 4.4.4 on USA T-Mobile with unlimited data + int'l data. *Short version, OPO not connecting to data /MMS international & USA.
While in USA/WA, my mobile data was working fine. I crossed the border to Canada and my phone connected to Canada Rogers, but I was not getting mobile data or MMS. Voice and text were working. After calling T-Mobile several times, they "reset" their network settings to remedy, but still no fix. I had friends w/ me on T-Mobile branded phones, they had LTE / 4G on Canada Rogers. Internet browser said: ERR INTERNET DISCONNECTED.
I crossed the border from CAN to USA/WA, and my phone was still connected to Canada Rogers. I reboot my phone, and I only get T-Mobile voice and text; no data and no MMS. Called T-Mo again, and no fix.
I return home, swap SIM card from OPO to Nexus 5, and voilà! Getting LTE and MMS. Swap SIM back, and OPO will not connect to Data or MMS. So the problem does not appear to be SIM related, but OPO related. I wonder if my Nexus 5 would've worked in CAN for data/mms.
*About two weeks ago, while in USA, my mobile data stopped working, I had to get a new SIM card, which solved the problem, but I can't do this all the time, or when Int'l.
My question: How do I get my OPO to work w/ mobile data and MMS w/o getting new sim? I'd like the OPO to work in CAN and USA since I will be traveling to CAN often. Thanks.
Click to expand...
Click to collapse
I git a new SIM at t-mobile and had the same problem, voice and SMS only.
I reset my APN settings to default, and data and mms are working again.
APN settings all looked same as before though. I had tried resetting the APN in Canada, but it hadn't worked, but I didn't have Canada APN settings though...
Solved for now. Thanks.

Placed my VZW sim in T-Mobile iPhone despite replacing sim still don't get 4G data

So I don't know what I was thinking, but last week while on the T-Mobile test run I tried to use the T-Mobile iPhone sim in my m8. I also tried using the VZW sim in the T-Mobile iPhone. Nothing worked. This isn't the problem.
After putting the VZW sim back in my m8, I no longer got 4G and my data connection kept dropping. This Sunday I spend 2 hours at the Verizon store trying to get them to resolve the issue. The idiot at the Verizon store tried to resolve the issue for over an hour using the original sim. After me begging him to stop wasting time and just replace the sim, the issue is still not resolved.
When he originally checked my phone in the database it was coming up as something like "Unknown device" which I'm assuming was caused by placing my sim in the T-Mobile iPhone. After replacing the sim, the IMEI and everything else seemed to be matching according to the guys at Verizon, but I still don't have 4G and data keeps dropping..
Any ideas?
I'm running a GPE rom so I'm wondering if I have to go back to stock to resolve this issue...
Probably need to flash stock recovery and do a factory reset from it. Might not need to fully flash back.
I had this same issue. I would love to fix it but I moved to a OnePlus One on T-Mo. I'd love to get this resolved though.

Note 3 network issues

I have a note 3 sm-n900t that I just bought from a private party. He said it's unlocked so I bought it and haven't had any issues until I upgraded to lollipop. One I upgraded via Odin I was having issues so I found out a factory reset would fix most issues. So after a factory reset it seemed better but had no network and the phone kept telling me I needed to insert a t-mobile sim. Couldn't find anything on request unlocking so I downgraded back to 4.4.2 and magically my network was back. Not sure what this issue is but I've checked apns and network settings and finding nothing works. Any help would be appreciated, Thanks.
Edit: I figured It out, it just took an unusual amount of time to connect to my network.

Unlocked T-Mobile Data and Reception Dropping in and Out

I picked up an unlocked T-mobile G5 and I'm using it for AT&T... The rep at the store applied the APN setting for ATT but I noticed after I got a new SIM installed and went home the reception and data connection started dropping in and out.
Basically, when the phone is sleeping and then I wake it starts searching for network then gets reception then get a signal for a couple mins then drops again and searches. Since it's a T-Mobile phone on an ATT network is there certain settings that I need to turn off like VoIP, WIFI calling etc? Any ideas?
Wipe out all existing APNs and start from scratch? Use the NXTGENPHONE APN. I'm using an unlocked T-Mobile H830 LG G5 on AT&T and I have no problems. My sister's Nexus 6 uses the same APN no problems either.
https://www.att.com/esupport/article.html#!/wireless/KM1062162
smartnphone said:
Wipe out all existing APNs and start from scratch? Use the NXTGENPHONE APN. I'm using an unlocked T-Mobile H830 LG G5 on AT&T and I have no problems. My sister's Nexus 6 uses the same APN no problems either.
https://www.att.com/esupport/article.html#!/wireless/KM1062162
Click to expand...
Click to collapse
So I followed your steps.. I wiped all existing APNs and entered the APN setting in the link you provided and used the NXTGENPHONE APN but I couldn't get data but just had reception to make calls. So I changed the name to AT&T and the APN name to phone and I get data and reception but it still drops in and out.
I went to ATT to see what they could suggest but the only thing they offered was maybe a faulty SIM card and switched it out but it's still doing the same thing... Has anyone experienced this? Should I do a factory reset maybe? If I do that, I won't lose SIM unlock right?
sguerra923 said:
So I followed your steps.. I wiped all existing APNs and entered the APN setting in the link you provided and used the NXTGENPHONE APN but I couldn't get data but just had reception to make calls. So I changed the name to AT&T and the APN name to phone and I get data and reception but it still drops in and out.
I went to ATT to see what they could suggest but the only thing they offered was maybe a faulty SIM card and switched it out but it's still doing the same thing... Has anyone experienced this? Should I do a factory reset maybe? If I do that, I won't lose SIM unlock right?
Click to expand...
Click to collapse
I was going to suggest a factory reset as a last resort. You won't lose the sim unlock; it's permanent unlock.
Troubleshooting is the name of the game and you'll have to keep having to try potential solutions until it's fixed.
Hopefully it's not a hardware issue with the radio or you'll have to swap it out and reunlock it all over again.
are you on 10A or 10D?
10D seems to improve the radio... but if you wan root/twrp make sure you do all that on 10A first before upgrading to 10D.
also, have you tested the phone in different areas? or just at your house and immediate area? perhaps it's just an issue in specific locations? what if you drive across town or something?
smartnphone said:
I was going to suggest a factory reset as a last resort. You won't lose the sim unlock; it's permanent unlock.
Troubleshooting is the name of the game and you'll have to keep having to try potential solutions until it's fixed.
Hopefully it's not a hardware issue with the radio or you'll have to swap it out and reunlock it all over again.
Click to expand...
Click to collapse
Performed a factory reset and issue is still there but slightly improved but I need to test it more... Basically, when I wake the phone it searches for network (not all the time but here and there) then locks a signal..
autoprime said:
are you on 10A or 10D?
10D seems to improve the radio... but if you wan root/twrp make sure you do all that on 10A first before upgrading to 10D.
also, have you tested the phone in different areas? or just at your house and immediate area? perhaps it's just an issue in specific locations? what if you drive across town or something?
Click to expand...
Click to collapse
In on 10D.. Yeah I tried it in different areas and driving when I'm art a stoplight I can see it searching for network.. I switched the SIM card and did a factory reset any other suggestions?
Is your Network mode set to GSM/WCDMA/LTE auto? If it's not area specific it might be hardware related.
How did you get the 10D update on AT&T btw?
smartnphone said:
Is your Network mode set to GSM/WCDMA/LTE auto? If it's not area specific it might be hardware related.
How did you get the 10D update on AT&T btw?
Click to expand...
Click to collapse
Yes, my network mode is set to that setting. The person I purchase this phone from had T-Mobile and updated before they sold it to me.
sguerra923 said:
Yes, my network mode is set to that setting. The person I purchase this phone from had T-Mobile and updated before they sold it to me.
Click to expand...
Click to collapse
Last thing to try is Mobile networks>Network operators>Search networks. Maybe manually choosing one might help? Enable Data Roaming?
Could be a hardware issue if not software.
smartnphone said:
Last thing to try is Mobile networks>Network operators>Search networks. Maybe manually choosing one might help? Enable Data Roaming?
Could be a hardware issue if not software.
Click to expand...
Click to collapse
Yeah, I tried that too.. Got back from Tmobile and they said that another person experienced the same issue couple weeks ago and they said that some G5s that are unlocked and used on different networks are still trying to jumping back on the tmobiles phone network hence my phone searching signals off and on...
Just wanted to give another confirmation that the LG-H830 works perfectly on AT&T (H83010D [BL,modem,system], rooted, unlocked). I gave up on Verizon and my fiancé now uses it on AT&T. She loves it!
Geez.. I got scammed. The person looks like they file a insurance claim on the phone so my ESN is blacklisted! Great! Lesson learned the hard way. Any suggestions what I can do? I saw that people are buying bad ESN phone on ebay as long as I post that it's a bad ESN.
OP, I had the exact same problem on T-Mobile after doing a temporary unlock. I took it to a T-mobile store and they tried swapping the SIM but that didn't help so they did a warranty replacement. Two days later I had a new phone and everything works again. I didn't (and won't) try to SIM unlock it again.
Sent from my LG-H830 using XDA-Developers mobile app
I have heard of people getting past blacklist. Think you can pay to fix it.
---------- Post added at 11:14 PM ---------- Previous post was at 11:13 PM ----------
Are you guys not changing the apns xml file????? Or enable roaming and setting rat to global?
jhasty01 said:
I have heard of people getting past blacklist. Think you can pay to fix it.
---------- Post added at 11:14 PM ---------- Previous post was at 11:13 PM ----------
Are you guys not changing the apns xml file????? Or enable roaming and setting rat to global?
Click to expand...
Click to collapse
I did some research online on blacklist repairs but do you or can anyone give me some recommendations on it? Sucks cause even if I get it repaired I wondering if I still will have issues with the reception..
Anyone tried this site? http://www.imeifix.com/
I just tried the sim unlock as well. I'm a tmobile customer so I really didn't have a reason to do it. Just wanted to see if it would unlock.
Well it said it could not be unlocked and I, out of dumb curiosity tried the temporary unlock. It worked and said it is unlocked until August. I think roughly 30 days after I did it.
Well, later that day or the next my phone started doing the same exact thing. Signal dropping and searching. Furthermore though, I woke up to a warm phone today. Same as it gets when doing lots of app updates. I unplugged it from the charger and watched the battery drop 4% in only 15 minutes of standby (screen off, not using the phone).
I just flashed it back to stock and relocked the boot loader and will see if it fixed it. Was running rooted 10d when this happened.
I'm starting to think that sim unlock app is evil or something. I haven't put my sim card back in as of yet but will update if it starts acting up when I do.
Possible explanation?:
I noticed a T-Mobile diagnostic app try to gain root access during the weirdness which I had never seen before. Maybe the sim unlock gains a sudo root to do the unlock but on a rooted phone with a non stock root manager causes the unlock app to endlessly loop trying to gain access and thus cause a warm phone and signal dropouts? Just a hunch but would be interested to see what others think.
*** Ok so quick update, I put my tmobile sim back in and the signal is dropping in and out again. The phone worked fine before I tried the unlock. This is so uncool.
Sent from my LG-H830 using XDA-Developers mobile app
I think I may have isolated the cause. I disabled the device unlock app in app settings and rebooted. Since then I haven't noticed the signal drop out.
EDIT: Yeah, that's a big nope. I'm still experiencing the problem after a total wipe and reflashing using LGUP refurbish mode. It's still dropping in and out, sometimes three times per minute. +1 to never use device unlock app.
I'm on stock unrooted 10d btw.
Oh, and the same SIM card works just fine in my older phones.
Sent from my LG-H830 using XDA-Developers mobile app
For what its worth, Att doesn't use the exact same bands as t Mobile....you might want to research some threads on the Att LG G5.

Categories

Resources