Model: SM - G920W8 (Canadian)
I recently purchased an s6 (1 month) and used the fingerprint scanner to secure the device. I made a backup password and made sure it worked and all was well until one day when it all of a sudden stopped working. Normally I leave Wifi on and could solve this issue but as to save battery I had disabled it this time around, silly me. So the fingerprint scanner denied my entry, led me to the backup password which also failed (even though it was correct) and then Wifi was off so Google verification did not work.
Being a new phone, I did not get a chance to turn on USB debugging (this happened 1 week after purchase) so using ADB to turn on wifi was of no use, it did not recognize the device.
Here is what I have tried to do to recover the data up till now:
>I used ODIN to install TWRP on the device.
>With TWRP enabled I made a backup of the data and attempted to connect to adb once again, Using my sisters Galaxy S6 I tested out whether hers worked, just to make sure everything was fine with the drivers and to make sure adb devices recognized her phone: it did.
>I ran ADB devices while in TWRP and it recognized my device, but came back OFFLINE, meaning no commands were able to run.
>I then attempted to run a series of drivers and to access files directly from windows 7 and did not have access permissions to read nor write, thus unsuccessful.
>I went back to ODIN and sought out a stock rom to flash to the partition in order to get access to the backup data i had created using TWRP, as there seems to be methods to flash a rom and maintain the backup data.
> With ODIN i tried this, but was unsuccessful, as it got stuck on "Nand Write start" and would not initialize any transfer with the phone . ( The download mode would not start the progress bar)
>Finally i tried to do it with TWRP but because i have no write permissions, i cannot put anything onto the device for it to run.
I called Samsung about this and they know of the issue and refuse to help me other than a useless factory reset. They knowingly allow users to continue using their fingerprint option for security but do not give warning of its issue, nor do they provide a simple fix like allowing wifi to be turned on from the lock screen. It is a shame that a company like this just allows a known software bug to bother users but doesn't make them aware of it, nor provides a temporary fix while they work on fixing the issue.
I am stuck, and need your help, I have done everything I can think of but can't get anywhere, please help me retrieve my data. Thanks
Wifi is off but how about 4G/LTE data?
If your 4g lte data is working you can use findmymobile(samsung site) and unlock it from there. There's an option to unlock your phone. I came across this issue last month.
Sent from my SM-G920T1 using Tapatalk
Yeah LTE is also off, otherwise google login would have worked.
I can access the WiFi toggle from the lockscreen without having unlocked the phone via FP - although I'm not locked out the phone so wondering if being locked out stops you gaining access to the notification drawer as well
EddyOS said:
I can access the WiFi toggle from the lockscreen without having unlocked the phone via FP - although I'm not locked out the phone so wondering if being locked out stops you gaining access to the notification drawer as well
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Click to collapse
Via FP? well I can indeed access the notification drawer (from the top, right?) but when i enable wifi it asks me to login using the fingerprint.
EddyOS said:
I can access the WiFi toggle from the lockscreen without having unlocked the phone via FP - although I'm not locked out the phone so wondering if being locked out stops you gaining access to the notification drawer as well
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Click to collapse
What does "FP" stand for?
Shady_D said:
Via FP? well I can indeed access the notification drawer (from the top, right?) but when i enable wifi it asks me to login using the fingerprint.
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sparky2012 said:
What does "FP" stand for?
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Click to collapse
FP - Finger Print
i have the same problem what to do now i dont want to lose data and my s6 edge is not recognising my fingerprint rather asking for a backup password and i forgot the backup password so the wifi or mobile data is switched off and i cant even turn it on what to do now?????
I have the same problem...agree completely "They knowingly allow users to continue using their fingerprint option for security but do not give warning of its issue, nor do they provide a simple fix like allowing wifi to be turned on from the lock screen. It is a shame that a company like this just allows a known software bug to bother users but doesn't make them aware of it, nor provides a temporary fix while they work on fixing the issue."
factory reset is "the only way" to unlock it. Lazy samsung customer service response.
logging in via google is not an option on S6 / new android system anymore so if you forget your pin you're stuffed
this is really poor on samsung behalf to not give warning of the seriousness of using a fingerprint scanner
ha I can't remember (and can't check now) but does it even ask for the pin twice to verify what you entered what was intended?
google use to have a device pin reset but it was removed recently.
I bet heaps of people have this issue.
I am desperate for a solution...
I just registered to help future users having the same problem.
Guys I spent around 15 hours trying to unlock my samsung galaxy s6, and found a solution. You're wellcome because you need google acc+dont need a connection for this to work (worst case scenario).
It didnt recongnize my fingerprints, and my backup password didnt work. I couldnt sign in to my google account since my wifi and mobile data was turned off before the device locked.
This is the solution i found AFTER 15 hours of this madness, you need to be quick:
1) enter wrong backup password 5 times
2) wait 30 secounds countdown
3) enter wrong backup password 5 times
4) wait 30 secounds countdown
5) select sign in with google account
6) enter google account credentials (DONT SIGN IN YET)
7) hold 'wake up button' (home button)
8) press emergency mode and go thru with aggreeing to all it asks you to
9) press TURN ON, and after that press 'sign in' with your google account (where step 6 left off)
If you were quick enough, you will enter emergency mode and you will pass the lock screen, now quit the emergency mode the same way and change your backup password, and write it down this time so this doesnt happen again. You are wellcome.
Thank you, that happened on 4th try, "quick enough" is the key. It appears that it turns on WiFi and mobile data for fraction of a second during the process.
yeah i seen that for a fraction of seconds wifi turns on but how should i unlock i am not done please please help me i dont want to lose my imp data
THANK YOU!!!
Diablola said:
I just registered to help future users having the same problem.
Guys I spent around 15 hours trying to unlock my samsung galaxy s6, and found a solution. You're wellcome because you need google acc+dont need a connection for this to work (worst case scenario).
It didnt recongnize my fingerprints, and my backup password didnt work. I couldnt sign in to my google account since my wifi and mobile data was turned off before the device locked.
This is the solution i found AFTER 15 hours of this madness, you need to be quick:
1) enter wrong backup password 5 times
2) wait 30 secounds countdown
3) enter wrong backup password 5 times
4) wait 30 secounds countdown
5) select sign in with google account
6) enter google account credentials (DONT SIGN IN YET)
7) hold 'wake up button' (home button)
8) press emergency mode and go thru with aggreeing to all it asks you to
9) press TURN ON, and after that press 'sign in' with your google account (where step 6 left off)
If you were quick enough, you will enter emergency mode and you will pass the lock screen, now quit the emergency mode the same way and change your backup password, and write it down this time so this doesnt happen again. You are wellcome.
Click to expand...
Click to collapse
Created an account just so I can thank you :laugh: You've made my night; am so happy and stress-free now!
Hi guys, I have a problem. My friend has a pattern lock on his HTC Evo 3d and someone kept trying to unlock it. They have successfully locked him out of his phone. The phone asks for his google account and password now whenever we try to unlock it. He has no connectivity whatsoever enable, both mobile data and WiFi are switched off and I cant access the notifications panel. Also, he doesn't have a Google account. I tried to follow a Youtube video on how to delete the file responsible for the pattern lock (some "gesture.key" file) using an SD card but I hit a snag when trying to access the recovery menu of the phone. It shows me a symbol of the phone with a red exclamation mark and just stops there, a couple of minutes later, the phone restarts and takes me back to the lock screen, so basically, I can't access the recovery menu of the phone; It may not have either stock or custom recovery installed on it perhaps?
Please can you guys help me work around this. Any help would be appreciated. I'm just trying to help my buddy unlock his phone without factory resetting it and losing all this data (no, his phone isn't backed up at all). Thank you.
Due to some personal issues, I was not using my phone since the past 6 months. Now when I started it back, I am not able to enter the proper screen lock(Pattern) and I never ever made an account on myXperia. I tried many ways which included google find my device but find my device is not allowing me to change screen lock, it just allows to make sound and "Lock and erase" option which basically does nothing.
I actually need my data intact and after a little search on internet, I came to know that i need to unlock my bootloader and then flash a recovery and remove the screen lock file but unlocking bootloader will result in factory reset and hence my data will be lost.
By default the phone doesn't allow usb debugging when connected to pc, if some how I am able to allow usb debugging then I can recover my data.
Please help guys.
Hello!
So my phone screen broke yesterday
The phone itself still works but i cant enter pin and pattern.
I have Sensitive data/information on the phone.
is there any whay to recover it? i remember enabling adb debugging on the phone but i never actually connected it to the PC to allow it to access.
Please HELP!!!
So a bit of a conundrum, my sisters Samsung ZFlip3 has had some screen damage, and the bottom half of the screen has stopped working this morning so we are unable to unlock the phone.
Due to this we are unable to use Samsung smart switch but need to be able to unlock the phone to allow the smart switch to start.
Tried to use the ADB tool however, even though Windows detects the phone, the ADB tool cannot "see" the device, which I'm guessing is because the screen cannot be unlocked after a restart.
The Samsung Remote unlocking is not activated so cant backup using the Samsung "Find my phone" web app.
Can access Recovery mode fine, so not sure if anything can be done using that?
Any advice would be appreciated.
Did you try Google's Find my Phone too?
You could only wipe it from Recovery but it will still ask for the last used PIN or Google Account password, so not a solution either.
Another solutiom would be connecting an external mouse and writing the PIN by memory or casting the phone screen on another screen.
BredzProh said:
Did you try Google's Find my Phone too?
You could only wipe it from Recovery but it will still ask for the last used PIN or Google Account password, so not a solution either.
Another solutiom would be connecting an external mouse and writing the PIN by memory or casting the phone screen on another screen.
Click to expand...
Click to collapse
Thanks for that suggestion, not sure why I didn't think of that myself. The usb keyboard trick worked like a charm! Currently backing up the device!
Thanks again!
I'm glad everything worked out in the end