So, I had gotten robbed at gunpoint a few months ago and they had taken my Samsung Galaxy Note 10+. I naturally filed a police report and yesterday I got it back, which would normally be a good thing however, they had gotten past all 3 of my password locks reformated it and put a pattern lock on it...how do i get past this? I found this video on youtube
is this a good thing to try?
It won't be easy, here's someone that just did it successfully:
Unauthorized Factory Reset - Samsung T395
Hi, I recently did a factory reset on my old tablet. Upon starting it now shows "An unauthorized attempt has been made to reset your device to factory settings". It then asks for a google account to verify. I have entered ALL google accounts I...
forum.xda-developers.com
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I tried to download additional camera modes from the Galaxy app store, but nothing happens after tapping install. I then realized I didn't have a Samsung account on my S6. I tried going into Settings > Accounts > Add Account > Samsung, however nothing happens.
I am rooted, and debloated with TiBu. Tried enabling everything that was disabled, but still no luck. I'm wondering if disabling a Samsung system app changed something on my phone.
Does anyone have a remedy to this? I noticed some other people having similar issues: http://forum.xda-developers.com/showthread.php?t=3110652
Anyone?
No one else had this issue?
Same thing happened to me!
Finally I find someone else having this issue...
First it started with the Galaxy Apps store ... I tried installing new camera modes, but when I clicked to install the button flashes and nothing happens...
SO, I called content and app support... they made it worse. They requested I remove and disable my samsung account after clearing its cache.... so i listened and followed like an idiot.
Now when I go back to add account and click on samsung it returns to the previous screen like a endless loop.
Content and app support had no clue what the problem was and I've waited a week and called 4 times now and no solution.
Samsung main device suppport said my only choice is a hard reset to factory default settings.... I haven't tried this yet, mostly because I just got it 3 weeks ago and finally got all my media transferred over and all my customizations/apps.... AHHH
Someone please help us!!!
BTW my S6 isn't rooted and on a verizon.
Interesting. Hopefully there's a resolution aside from resetting again.
maybe...
I had some success with using the "share" option then "ES download to..." (a function of the ES file manager) to download apps in the Galaxy apps store, BUT still no definitive solution for adding the samsung account back. I've tried adding through settings and the store and neither work. .. one loops back to rhe previous screen and the other flashes and nothing happens.
I've spent hours talking to verizon and samsung support and the only fix was a replacement. What pisses me off is over the course of the verizon edge payment plan, I'll pay retail and feel like they should replace it with a new phone not a refurbished one then sell mine as a certified pre-owned for additional profit.
All in all it seems like it's a software issue that can't be resolved by a factory reset.... I may be wrong, but I can't find any help or resources to advise me otherwise.
Out of curiousity, does your "find my mobile" option work in settings under lock and security? Mine loops back like the add my samsung account issue.....
Any insight for a noob who's out of options!
I am having the same problem. I just got my Galaxy s6 today. When I tried to download an app from the Galaxy app it would not load. I went to accounts in settings and tried to add Samsung. It is listed but when I select it nothing happens. My son has the same phone that he got a few weeks ago and has no problem. Anyone have a solution for this. I'm stumped
factory reset.
buster05 said:
I am having the same problem. I just got my Galaxy s6 today. When I tried to download an app from the Galaxy app it would not load. I went to accounts in settings and tried to add Samsung. It is listed but when I select it nothing happens. My son has the same phone that he got a few weeks ago and has no problem. Anyone have a solution for this. I'm stumped
Click to expand...
Click to collapse
I resisted and called every support line available. ... wasted a week and spent hours on the phone. ... the only way to fix this issue to my knowledge (along with Samsung galaxy app support, Samsung hardware support, Samsung software support, and verizon tech support) is to factory rest the device.
So little is known about this problem verizon was ready and willing to exchange my S6 for a another... it would of been refurbished so I opted to reset and by golly it worked ....
Just let it go and embrace a fresh start
After trying everything I could think of and all of the suggestions from Samsung tech I decided that since I just got this phone I would just bite the bullet and do a factory reset. It worked. Samsung is now added as an account. Galaxy Apps now works and everything seems fine. Unfortunately I think this is really the only solution that will fix this issue.
Resolved for my similar problem with adding Samsung account.
- setting > backup and restore > factory reset > reset device > add Samsung account > push back after added without confirmation to reset. Account added!
And the story:
Well.. I have the same problem on my Samsung S6 Edge. I made a reset factory from the boot menu and after that, I couldn`t add a Samsung account.
I reset a few more times but without any success.
I searched few hours to find any other way.
I cleared cache on the app from Samsung Account and noticed that this app has 0B installed, so don`t have the application installed.
tried to add on another new device a Samsung account and noticed that he will download the app, which from my device don`t happen anything.
I found a video which didn`t try to fix the same issue, but he tried to jump over some protection on factory reset. He installed an app to go to setting and BLA BLA BLA...
I didn`t install anything but I tried to go to settings > backup and restore > factory reset > reset the device and here it asked me to enter a Samsung account and password... this is what I looked for because, after this the account has been added. after added the account I aborted the factory reset and checked the account.
problem solved.
So I sold my phone (Galaxy S6) on Swappa, first time ever. The buyer received the phone went to set it up and the an error reading "This device was reset. To continue, sign in with a Google Account that was previously synced on this device." He recommended doing a video call where I would give him the password so he could get in and remove my account. And I would be able to watch him so I know he isn't stealing my information. I changed my password before giving him it because it is similar to other passwords I use for other logins. When we went to do the call it keeps looping back to that same screen with an error message. I know it recognizing my email because I see my picture pop up when it asked for a password. In my research I just came across articles like this: http://www.androidpolice.com/2015/07/13/dont-change-your-google-password-before-factory-resetting-your-android-phone-you-might-trip-a-72-hour-security-lockout/
I just want to know if I am permantly locked out because I changed my password after I reset, or if we can try again in 72 hours? I can't find anything more clear about changing the password after the factory reset, everything talks about before.
thefayeride said:
So I sold my phone (Galaxy S6) on Swappa, first time ever. The buyer received the phone went to set it up and the an error reading "This device was reset. To continue, sign in with a Google Account that was previously synced on this device." He recommended doing a video call where I would give him the password so he could get in and remove my account. And I would be able to watch him so I know he isn't stealing my information. I changed my password before giving him it because it is similar to other passwords I use for other logins. When we went to do the call it keeps looping back to that same screen with an error message. I know it recognizing my email because I see my picture pop up when it asked for a password. In my research I just came across articles like this: http://www.androidpolice.com/2015/0...ne-you-might-trip-a-72-hour-security-lockout/
I just want to know if I am permantly locked out because I changed my password after I reset, or if we can try again in 72 hours? I can't find anything more clear about changing the password after the factory reset, everything talks about before.
Click to expand...
Click to collapse
Well, wait for 72 hours and see
thefayeride said:
So I sold my phone (Galaxy S6) on Swappa, first time ever. The buyer received the phone went to set it up and the an error reading "This device was reset. To continue, sign in with a Google Account that was previously synced on this device." He recommended doing a video call where I would give him the password so he could get in and remove my account. And I would be able to watch him so I know he isn't stealing my information. I changed my password before giving him it because it is similar to other passwords I use for other logins. When we went to do the call it keeps looping back to that same screen with an error message. I know it recognizing my email because I see my picture pop up when it asked for a password. In my research I just came across articles like this: http://www.androidpolice.com/2015/07/13/dont-change-your-google-password-before-factory-resetting-your-android-phone-you-might-trip-a-72-hour-security-lockout/
I just want to know if I am permantly locked out because I changed my password after I reset, or if we can try again in 72 hours? I can't find anything more clear about changing the password after the factory reset, everything talks about before.
Click to expand...
Click to collapse
sorry, i cant help with your question, but in the future, remove your account from the phone before factory reset and you wont have this problem.
any phone running lollipop and forward will have this new security on it, and if your phone never had software older than lollipop on it, there is no way to bypass the security check.
So I have had my phone for about 4 years. Over the years I have done allot to it. It has been rooted and working fine up until two nights ago when it started randomly rebooting itself. Then it stopped all of a sudden and returned to normal. The next night I was getting ready for work and I turned on my phone as I was leaving the house and it made it to the Samsung logo then after 15 seconds or so tried entering recovery mode. It then failed the bootloader authentication and said I had an unauthorized third party program I stalled that wasn't supported. After many attempts at following the forum suggestions of trying to recover through Odin it finally gave me something. It went to a window that said the partition was currupted and wanted to restore to factory settings. I hit this button and it just hangs there and doesn't even attempt to restore it to factory. The button seems unresponsive.
My main concern is that I lost all my contacts because I already had to go buy a new phone. My question... is there any hope to restore the bootloader to try to get it to boot up normally? I don't care if it is restored to factory settings. I hear there are still ways to recover contacts and deleted data after a factory reset. But my main concern is recovering my contacts which I can't do until my phone is working. Any input?
The phone is fixable. The contacts are probably gone tho. It's always a good idea to store your contacts to google instead of just the device. That way you always have them no matter what phone/device you are using.
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If you had your google account there and sync was on so probably all your contacts are saved at google account.
Login with your google account and try opening this link and see https://www.google.com/contacts/u/0/
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I have used this phone for 2 years. While the sale was going on I upgraded to the Note 8 and decided to give my daughter my S7. I set up the account with Family Lock and everything seemed fine, but it would never let me do anything. Even when I logged in as me! So I decided to just log in as me and remove all the family link bs. Well it wouldn't even let me add my account to the phone. At this point I should have called help, i know this. However I just deleted the family link which deleted my daughters email from even google services (she isn't old enough for an email so it just created a non-email type of google account).
So I go to reset the phone, but there's no options for resetting the phone. I have reset it 3 times in the past, I know what it looks like/how to do it. The option was NOT there. So I did the factory reset through the boot menu, and of course there's FRP. I've followed every youtube video, and many written out instructions. I did try Samsung but because my order from T-mobile doesn't have the IMEI on it, they won't repair it. *sigh* I even tried to use someone online to repair it via LOGmeIN but it was a scam.
Can someone help a computer nerd mom save her little girls phone?
Thanks in Advance
sheydee said:
I have used this phone for 2 years. While the sale was going on I upgraded to the Note 8 and decided to give my daughter my S7. I set up the account with Family Lock and everything seemed fine, but it would never let me do anything. Even when I logged in as me! So I decided to just log in as me and remove all the family link bs. Well it wouldn't even let me add my account to the phone. At this point I should have called help, i know this. However I just deleted the family link which deleted my daughters email from even google services (she isn't old enough for an email so it just created a non-email type of google account).
So I go to reset the phone, but there's no options for resetting the phone. I have reset it 3 times in the past, I know what it looks like/how to do it. The option was NOT there. So I did the factory reset through the boot menu, and of course there's FRP. I've followed every youtube video, and many written out instructions. I did try Samsung but because my order from T-mobile doesn't have the IMEI on it, they won't repair it. *sigh* I even tried to use someone online to repair it via LOGmeIN but it was a scam.
Can someone help a computer nerd mom save her little girls phone?
Thanks in Advance
Click to expand...
Click to collapse
Does it not allow you to login with your original email address still?
Hello, a few days ago my aunt called me, because she was unable to get her phone to work. Turns out she managed to get into the recovery menu while attempting to turn the phone on and hit factory reset from there. I do have access to her login details for the account that was used with the phone, and the phone in question does appear to be linked to this account. I have waited 72 hours since she reset the phone, but haven't been able to log into it. I also do not see the option to remove the phone in the security tab in her Google account. How screwed is the phone?
The phone is a Gigaset GS370, and finding a legit stock firmware for it is unlikely, although if anyone has any ideas, it's appreciated.
ExpandWeiner said:
Hello, a few days ago my aunt called me, because she was unable to get her phone to work. Turns out she managed to get into the recovery menu while attempting to turn the phone on and hit factory reset from there. I do have access to her login details for the account that was used with the phone, and the phone in question does appear to be linked to this account. I have waited 72 hours since she reset the phone, but haven't been able to log into it. I also do not see the option to remove the phone in the security tab in her Google account. How screwed is the phone?
The phone is a Gigaset GS370, and finding a legit stock firmware for it is unlikely, although if anyone has any ideas, it's appreciated.
Click to expand...
Click to collapse
FRP can likely be bypassed.
But you really need to see a video of it being done to understand.
Search YouTube for frp, your device and Android version.
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