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2 months ago a friend of mine bought himself a bad esn motorola droid ultra for Verizon carrier on ebay and it works for T-mobile and AT&T just fine. His droid ultra was running stock android 4.2.2. Just recently I bought myself a bad esn motorola droid ultra for verizon on craigslist that's running android 4.4.4. I'm with T-mobile service, but I like verizon phones so I bought it thinking that it would work for T-mobile. Unfortunately to my surprise when I put in my T-mobile nano simcard, I notice that for the first 2 seconds it would seem like it's connecting because I can see two white bars then all of a sudden it would vanish. And all I see is a black triangle with dark-gray lines next to the wifi signal indicator, and not only that but I would also see something that reads: RESTRICTED ACCESS CHANGED on the upper top left corner. I tried changing the settings to GSM only and still that doesn't work. I tried using the Phone Info app to tweak the settings and still that doesn't work. So my best guesses are 1) sim tray is bad. 2) it has a bad esn so verizon blocked the phone from being used because an Apple tech person told me that Verizon, T-mobile, and AT&T shares one database where they keep and block all bad esn phones. 3) Motorola disabled the gsm radio on the 4.4.4 android update because Verizon didn't want people on T-mobile service using this particular droid ultra phone on the T-mobile network, so that's why Motorola was so quick to release the 4.4.4 android update for it. Well what other reasons for it not working for T-mobile I don't know. I guess I'm stuck with a giant ipod-touch like android media player. Any suggestions on how to get T-mobile to work on it would be great.
The Sim may be bad. My tmo Sim just went bad.
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@work said:
The Sim may be bad. My tmo Sim just went bad.
Sent from my XT1080 using Tapatalk
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Just went tried it with an AT&T nano sim-card from my brother's iphone 5, and the droid ultra was able to pick up signal; and make phone calls and send text messages right off the bat. I figure it could be my T-mobile card so I went and bought a regular standard size T-mobile sim-card, and had it trim down into a nano size sim-card; but unfortunately it still wouldn't work. So my guess is that in order for the droid ultra to recognize the T-mobile sim-card it has to be an original nano sim-card. I will go to Tmobile store and buy a nano sim-card and see if it will make any difference. Thanks for your suggestion.
DraghanC said:
2 months ago a friend of mine bought himself a bad esn motorola droid ultra for Verizon carrier on ebay and it works for T-mobile and AT&T just fine. His droid ultra was running stock android 4.2.2. Just recently I bought myself a bad esn motorola droid ultra for verizon on craigslist that's running android 4.4.4. I'm with T-mobile service, but I like verizon phones so I bought it thinking that it would work for T-mobile. Unfortunately to my surprise when I put in my T-mobile nano simcard, I notice that for the first 2 seconds it would seem like it's connecting because I can see two white bars then all of a sudden it would vanish. And all I see is a black triangle with dark-gray lines next to the wifi signal indicator, and not only that but I would also see something that reads: RESTRICTED ACCESS CHANGED on the upper top left corner. I tried changing the settings to GSM only and still that doesn't work. I tried using the Phone Info app to tweak the settings and still that doesn't work. So my best guesses are 1) sim tray is bad. 2) it has a bad esn so verizon blocked the phone from being used because an Apple tech person told me that Verizon, T-mobile, and AT&T shares one database where they keep and block all bad esn phones. 3) Motorola disabled the gsm radio on the 4.4.4 android update because Verizon didn't want people on T-mobile service using this particular droid ultra phone on the T-mobile network, so that's why Motorola was so quick to release the 4.4.4 android update for it. Well what other reasons for it not working for T-mobile I don't know. I guess I'm stuck with a giant ipod-touch like android media player. Any suggestions on how to get T-mobile to work on it would be great.
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Dude any bad esn from verizon is not going to work with tmobile anymore. T-Mobile and verizon now share block list. At&t doesn't share verizon's bad imei thats why it works with at&t. Before Verizon bad esn phones worked with T-Mobile now it doesn't.
This is my first time back in the world of Android use (as a daily driver) since 2013. I used to be a custom ROM-aholic, but now I just appreciate Android for what it is a mature OS that offers more flexibility than IOS. I wanted to buy a phone outright. And although they have more minuses than other carriers, I wanted to stay with Verizon.
I don't play games on my phone. The only time I ever found it to be choppy was when I used an app, albeit one that is actively updated, that did not play well with my phone. Headset Button Controller either doesn't seem to work with 6.0 or has issues with Moto phones. . It always did a nice job of playing non-google audio apps when then screen was locked. My all-time indespensible Android app is Dogg Catcher (yes, I am podcast nerd). I started having weird freezes on my G4 Plus when using the Headset BC app, especially when unlocking. Once I removed the app, the problems seemed to go away. Setting Dogg Catcher to stay alive seems to fix my problem.
One issue I have is with the VoLTE or what Verizon calls Advanced calling (a subset of a feature Verizon calls HD voice). Apparently, the phone supports VoLTE out of the box. I looked into the chipset specs. However, it seems that Verizon uses a non-standard implementation of HD Voice. Is that correct? I do not see Advanced Calling in my settings menu. I decided to try an ATT sim for kicks. I was able to get LTE (I live in an area with a strong ATT LTE signal). However when I went to make calls -- my phone dropped down to "H" -- 3G -- allowing calls and data. Yes, I know that ATT offers 3G calling / data simultaneously and verizon doesn't.
I talked to two senior level verizon technical service reps this week. Both essentially told me that every carrier implements HD Voice a little differently. The XT1644 phone registers in Verizon's database however, they are not showing that it supports HD Voice. I tried to explain to them that unlocked phones like the Moto X Pure, Nexus 5, and this one -- will not support the fullness of HD Voice, but can set to allow advanced calling. They told me that this wasn't available on their system yet for this model.
For some of you non-US G4 / G4 Plus users -- have you gotten VoLTE working yet? Will it really take a collaboration between Moto and major carriers as I was told?
I have Verizon. The phone supports and does indeed work on Verizon VoLTE. Settings > More > Cellular Networks > Enhanced 4G LTE Mode. Should be on by default. Works fine for me, allows me to call and use data over LTE at the same time.
AT&T does not support VoLTE on non-AT&T phones, so your calls will always fall back to 2G/3G.
At this time, yes VoLTE does depend on a collaboration between the carrier and the OEM. Hopefully that doesn't remain the case.
xtermmin said:
I have Verizon. The phone supports and does indeed work on Verizon VoLTE. Settings > More > Cellular Networks > Enhanced 4G LTE Mode. Should be on by default. Works fine for me, allows me to call and use data over LTE at the same time.
AT&T does not support VoLTE on non-AT&T phones, so your calls will always fall back to 2G/3G.
At this time, yes VoLTE does depend on a collaboration between the carrier and the OEM. Hopefully that doesn't remain the case.
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It was a huge fiasco for me with Verizon this week. One CSR told me that I needed a new SIM to get this feature. Local corporate Verizon store would not give me a sim because I was not adding a feature to my account and I wasn't buying anything. I end up talking to two senior level TSR representatives. One didn't really want to help me. The other one said she would submit a request to the "DSM" ( I may be spelling it wrong) department to have this feature turned on. She was supposed to call me back Friday and did not.
I am not wanting this for kicks, I can use this feature in my work. I tried the feature in Settings >> More >> and it does not show up.
Previously, I was using the 2015 (prepay) Moto E on my post pay account. That phone does not support voLTE. I am using the same SIM now. Verizon would not give me a SIM at _____ corp. store. I may go to another corp store if it will make a difference. Also, I cannot add HD voice / advanced calling online in My Verizon for this line.
strike3 said:
Previously, I was using the 2015 (prepay) Moto E on my post pay account. That phone does not support voLTE. I am using the same SIM now. Verizon would not give me a SIM at _____ corp. store. I may go to another corp store if it will make a difference. Also, I cannot add HD voice / advanced calling online in My Verizon for this line.
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I will also add that for being treated so rudely this week, Verizon did give me a $100 bill credit, but I still have not resolve the issue at the heart of my frustration.
strike3 said:
I will also add that for being treated so rudely this week, Verizon did give me a $100 bill credit, but I still have not resolve the issue at the heart of my frustration.
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As of Thursday morning -- I was not able to add the feature HD Voice to my account. Today I am. Problem solved. Phew!!!
strike3 said:
It was a huge fiasco for me with Verizon this week. One CSR told me that I needed a new SIM to get this feature. Local corporate Verizon store would not give me a sim because I was not adding a feature to my account and I wasn't buying anything. I end up talking to two senior level TSR representatives. One didn't really want to help me. The other one said she would submit a request to the "DSM" ( I may be spelling it wrong) department to have this feature turned on. She was supposed to call me back Friday and did not.
I am not wanting this for kicks, I can use this feature in my work. I tried the feature in Settings >> More >> and it does not show up.
Previously, I was using the 2015 (prepay) Moto E on my post pay account. That phone does not support voLTE. I am using the same SIM now. Verizon would not give me a SIM at _____ corp. store. I may go to another corp store if it will make a difference. Also, I cannot add HD voice / advanced calling online in My Verizon for this line.
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Yeah, unfortunately not all CSRs are knowledgeable. Easier to turn to the Internet to look for help lol
Congrats on getting everything working!
I really wanted to US pre-order the G4 Plus 64 GB version and wanted to grab one on release day. I'm seeing way to many issues on connectivity, especially new customers. Verizon and AT&T would be new accounts for me. The issue of only a corporate store can hook up the phone with the rep placing the sim into a demo phone and things might work in a day or so by Moto rep on their main forum. For a $300 phone and a new service, case, screen protector that are all musts. They need to get their issues fixed. It wasn't a surprise this phone was coming out. I've been dealing with a junk no service at home scenario for 4 weeks now waiting on the G4 Plus. I work 12 hour shifts 3rd shift and I can't really find time to drive around back and forth and hope and pray a rep can do some twists and turns with a sim sadly
MustangLife03 said:
I really wanted to US pre-order the G4 Plus 64 GB version and wanted to grab one on release day. I'm seeing way to many issues on connectivity, especially new customers. Verizon and AT&T would be new accounts for me. The issue of only a corporate store can hook up the phone with the rep placing the sim into a demo phone and things might work in a day or so by Moto rep on their main forum. For a $300 phone and a new service, case, screen protector that are all musts. They need to get their issues fixed. It wasn't a surprise this phone was coming out. I've been dealing with a junk no service at home scenario for 4 weeks now waiting on the G4 Plus. I work 12 hour shifts 3rd shift and I can't really find time to drive around back and forth and hope and pray a rep can do some twists and turns with a sim sadly
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This is an issue with Verizon, not with the phone. There isn't much Motorola can do about it besides get mad at Verizon.
There aren't any connectivity issues, the issue is rather with Verizon activating a new SIM card in the device. The workaround is not restricted to corporate stores, but corporate stores do give SIMs for free, while 3rd party authorized retailers make you pay for SIMs. If you're signing up for new service anyway, there's no need to drive around back and forth, just do it all in one go.
xtermmin said:
This is an issue with Verizon, not with the phone. There isn't much Motorola can do about it besides get mad at Verizon.
There aren't any connectivity issues, the issue is rather with Verizon activating a new SIM card in the device. The workaround is not restricted to corporate stores, but corporate stores do give SIMs for free, while 3rd party authorized retailers make you pay for SIMs. If you're signing up for new service anyway, there's no need to drive around back and forth, just do it all in one go.
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I know the whole situation and all the options as you basically just re-worded what I said in a few sentences. I've been on the official Moto forums. Not everybody has a working g4 or g4 plus phone right now. It doesn't matter if the phone working on Verizon is a Motorola issure or a Verizon issue. You still can't order a phone and pop in a sim card with a new account and have a working phone. I haven't had to go to a cell phone store to get a phone working in 9 or 10 years maybe longer. Even from memory when the Samsung Blackjack, Moto Razr and 09 IPhone (3g or 3gs can't remember) was plug and play. 2016 buying a phone and having issues from day 1 can't be tolerated from me or anyone else. All these manufacturers, companies, etc are getting clumsy and lazy. Especially the last 2 years. There was a time you could buy a phone and it have no bugs whatsoever. I've owned many phones like this. Maybe 6-12 months issues start to happen. Everything is rushed, From planning to parts to google OS to the manufacturer to the provider. Something seems to always be incomplete. Like lets release 5.0 with a whole bunch of issues so we can get some money rolling in and just release a update when we can. Connectivity issue to me is the phone not connected. Doesn't matter if its a full moon the cause of it. I can't go to Sprint or T-Mobile because the service at home/work is minimal. Verizon is the king in my city and at&t second but at&t pre-paid doesn't have options like there post paid (wifi calling, volte, etc)
MustangLife03 said:
I know the whole situation and all the options as you basically just re-worded what I said in a few sentences. I've been on the official Moto forums. Not everybody has a working g4 or g4 plus phone right now. It doesn't matter if the phone working on Verizon is a Motorola issure or a Verizon issue. You still can't order a phone and pop in a sim card with a new account and have a working phone. I haven't had to go to a cell phone store to get a phone working in 9 or 10 years maybe longer. Even from memory when the Samsung Blackjack, Moto Razr and 09 IPhone (3g or 3gs can't remember) was plug and play. 2016 buying a phone and having issues from day 1 can't be tolerated from me or anyone else. All these manufacturers, companies, etc are getting clumsy and lazy. Especially the last 2 years. There was a time you could buy a phone and it have no bugs whatsoever. I've owned many phones like this. Maybe 6-12 months issues start to happen. Everything is rushed, From planning to parts to google OS to the manufacturer to the provider. Something seems to always be incomplete. Like lets release 5.0 with a whole bunch of issues so we can get some money rolling in and just release a update when we can. Connectivity issue to me is the phone not connected. Doesn't matter if its a full moon the cause of it. I can't go to Sprint or T-Mobile because the service at home/work is minimal. Verizon is the king in my city and at&t second but at&t pre-paid doesn't have options like there post paid (wifi calling, volte, etc)
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The issue is not with Motorola, it's totally and completely an issue with Verizon's system. This issue affects any non-approved phone you bring to Verizon, not just the G4. You should really direct your complaints to Verizon, post on Verizon forums, etc. Motorola can't do anything about it, as they do not have access to Verizon's activation system.
Mobile hotspot
Does the mobile hotspot work out the box for folks with unlimited data or does it require rooting to disable the carrier check?
jables101 said:
Does the mobile hotspot work out the box for folks with unlimited data or does it require rooting to disable the carrier check?
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I have a UDP, hotspot worked out of the box.
One last question, does data and voice work at the same time? It does with my moto pure, but not my nexus 5x.
jables101 said:
One last question, does data and voice work at the same time? It does with my moto pure, but not my nexus 5x.
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Yes, it supports Verizon VoLTE (which enables simultaneous voice and data over LTE).
How was the problem solved? Having the similar issues.
Hello all.
I just moved to a new area where I need wifi calling because i have absolutely no service at my house. I even switched carriers over to at&t to see if i had bars with them.
Sony says that the phone supports it, but it needs software from the carrier put on the phone to enable it. At&t says that they have it turned on, but don't have anything for me to put on my phone to turn it on on my side.
Am I SOL with this phone, or is there something I can do to turn it on?
I know this most likely isn't the answer you're looking for, but how about Hangouts Dialer, by Google? I've used that successfully over WiFi at my father-in-law's where I got really bad regular cell service.
Otherwise, although I am on AT&T (Prepaid), I don't have my phone running stock Sony Android at the moment, and my phone wasn't provided by AT&T, so I can't check into any native WiFi calling it's supposed to have. Hopefully soon I get to try official Sony Pie on mine, when I have time.
Can I forward my regular calls to those services?
I also forgot to mention I bought this phone unlocked at best buy and it's running the official Sony rom and hasn't had it's bootloader unlocked or rooted or anything, but I've done it in the past, just haven't needed to on this phone yet.
Preview:
There has to be a way to root Wi-Fi calling into working or install native software/firmware to enable the carriers service. It's utter bull**** that neither the manufacturer or carrier have even a remote path to a solution for this issue when it's supposed to be supported on both ends and clearly isn't.
So this past summer I purchased a 4G version of the A52 from Amazon, my main reason being it was cheaper than the 5G. Now I'm finding that this choice may be affecting my carrier situation. I am in the United States, and had Cricket Wireless at the time of purchasing the phone. It worked for about 4 hours, then the service quit on me. Apparently Cricket claimed that my phone did not have the proper technology, blah blah blah, something to do with the discontinuation of 3G and or VOLTE. This obviously does not make sense, since this phone is from 2021 and would not be made with old tech. Anyway, I got them to turn my sevice back on, after it being in a "suspended" state. It was still working for a while, and then some time in september I think Cricket sent a text to me (and my fiance as well, also has a phone cricket doesn't like) saying that they would start redirecting our calls to customer service to get us to "upgrade" since the phones would supposedly stop working completely in February or whenever 3G is supposed to go kaput. So, we switched to Mint, who claimed that our phones would both work on their network, and they did, except that the service sucks, even while being in a modest sized city. It also has little to no service at my work, and I'm convinced that T-mobile's service, at least through Mint, absolutely sucks.
So, my question is, what do you all suggest? Does anyone have this model, and what carrier are you with? What kind of luck (or lack thereof) has anyone been having?
Sorry if this has no place here, just doing all I can to get some answers
Well, I don't think I have a clear answer to your question, this is something that I found very very weird. I handed over a Galaxy S9+ to my fiancee who's carrier name I forget, I think it also got acquired by T-Mobile, but I'm not 100% certain. However, the phone didn't work properly. I can't remember what problems exactly it had but they were network related. Turns out that if you're going to change phones you need to go to a store for them to configure it and change it in their system. Otherwise it will either not work or not work properly.
And this was also the case with her sister who bought an unlocked, Mexican phone and she also had to take it to the store for them to configure it. It would have these problems unless she took it to them.
You would assume that all you need is to insert the SIM and it would work out the box but I don't know why this carrier had this method which just makes everything so annoying and complicated when it doesn't need to be. Oh and this isn't a one time thing, every time they changed phones they would need to do this! So you should probably look at going this route, it's my best guess.
EDIT: Oh and also before we knew this, we had also purchased a Galaxy Note 3 (which yeah it's old, but had 4G when I used it with my carrier and all of a sudden it turned to 3G when used on her carrier) so we ended up giving it away. So it was definitely a carrier problem. It was so annoying.
Hi. I bought a new Pixel 7 Pro from Google store and tried using the hotspot on it with my AT&T carrier. I noticed that I do not get an IP address from the phone. I verified with the carrier that I have it on my plan and they told me it is because my phone is unlocked which seems like BS to me. I have not rooted it or changed from the factory ROM and was wondering if anyone had any ideas on getting this to work? I put my SIM into my old Pixel XL that has a custom ROM on and is unlocked and hotspot works fine on it.
Thanks
Anyone got any ideas?
Mine works just fine.... On at&t as well... Dunno what's going on with yours
Mine works as well w/AT&T - I would reach out to AT&T and they can double-check the settings for your device, shouldn't take long.
I called them today and actually got someone with a brain. Went through many settings and then said my hotspot limit was reached to 3GB even though I had not used it in a couple months and just started a new billing cycle. I added 12GB of hotspot to the plan and then it worked! I am so glad someone took the time to look over the account to realize this as when I logged into AT&T's website it showed I had not used any of the data of the hotspot. Who knows why the computer on one end was different then what I saw but this fixed it. I am very happy. Thanks All!
moonlite said:
Hi. I bought a new Pixel 7 Pro from Google store and tried using the hotspot on it with my AT&T carrier. I noticed that I do not get an IP address from the phone. I verified with the carrier that I have it on my plan and they told me it is because my phone is unlocked which seems like BS to me. I have not rooted it or changed from the factory ROM and was wondering if anyone had any ideas on getting this to work? I put my SIM into my old Pixel XL that has a custom ROM on and is unlocked and hotspot works fine on it.
Thanks
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Lol You can't hotspot because your device is unlocked xD, she should be fired for making customers believe that bs
You say "AT&T carrier" - are you by chance referring to an MVNO? Cricket, for example? Cricket doesn't allow BYOD devices to use hotspot. Older devices can evade their detection but newer ones cannot.
@J0nhy, I bought a brand new Google Pixel 7 Pro unlocked from the Google store. It is for sure unlocked.
And yes, AT&T is my carrier (that is who the bill comes from and my SIM has their logo stamped on it), not Cricket.
Yeah if you have AT&T, just call tech support and hang up and call again until you get someone who can investigate why it doesn't work rather than blaming the unlocked device.
I tethered via USB just fine. I have an unlocked phone and I'm on AT&T as well.
Just customer service some don't know what they are doing and others are better at their job. I'm glad all it was, was a setting from the carrier and not my new phone. I love this new Pixel 7 Pro. The best phone I have ever owned.
Root the phone, install VPN Hotspot from play store... I go through 70gb+ a month. Not a single bit of hotspot data.
eloko said:
Root the phone, install VPN Hotspot from play store... I go through 70gb+ a month. Not a single bit of hotspot data.
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I second this. I use VPN hotspot as well with a VPN. I've tried it on Verizon and T-Mobile but not AT&t. Having both VPN hotspot and a VPN on, the ISP as no idea that you're using hotspot and you can have unlimited hotspot.