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Gear 2 connection problems with Galaxy Note 4

Hello, I had just bought my gear 2 today and after charging it fully I tried to follow the instructions and download the gear manager app on my galaxy note 4. It installed the latest version. I opened it and it immediately crashed. The only way I can open the app is to press the active apps button at the bottom of the phone and go to the app that way. Doing that it pairs and finds the watch just fine. I press on the gear to start "connecting" after it paired. It endlessly connects, with no error messages. I've updated the gear via kies. I've installed a previous version of gear manager. I've factory reset the gear. All to no avail. I've gotten around the startup wizard on the gear so I can use it but the time is wrong, and I can't use any of the actually useful functions that you need to pair with a phone to use. I called Samsung and talked to some Asian chick who told me to restart the phone and the watch. Obviously that didn't work and I had already tried it so I yelled at her and she created a report. Don't know what that will do for me then she referred me to a freakin best buy and said I quote "go to local best buy and have them look at it"
Seriously hoping if any of you can help me. I don't know what to do after this and I really wanna be able to see even a correct time on my watch. Thanks in advance for anything you can do to help.

Please HELP - I think I have a demo Gear S2.

Today someone with bad intentions sell me a Samsung Gear S2 Demo.
I think that is a demo phone for expose in shops because i can´t pair it with the gear S2 aplication that I installed from PlayStore.
I try with a Samsung Galaxy S4 and my LG G3, none of this phones pair with it.
I have bluetooth, wifi, and I can explore all the function but it can't synch hours, calendar, and notifications.
I think I go sell it in ebay for parts because I can't put it work.
It have the box, and the wireless charger in mint condition.
Habe anybody knows about these demo smartwatches from samsung?
Thanks in advance.

almmpt said:
Today someone with bad intentions sell me a Samsung Gear S2 Demo.
I think that is a demo phone for expose in shops because i can´t pair it with the gear S2 aplication that I installed from PlayStore.
I try with a Samsung Galaxy S4 and my LG G3, none of this phones pair with it.
I have bluetooth, wifi, and I can explore all the function but it can't synch hours, calendar, and notifications.
I think I go sell it in ebay for parts because I can't put it work.
It have the box, and the wireless charger in mint condition.
Habe anybody knows about these demo smartwatches from samsung?
Thanks in advance.
Click to expand...
Click to collapse
Have you tried installing the Samsung Gear Manager app from the Samsung app store (not from the Play store)?

No I don't try it yet.
But the smartwatch have a retail mode applications, I think that retail mode application is for shows in retail stores, it works for demo.
I don't have the reset menu for formatting the device.
I have 99% sure that is some king of demo smartwatch.
I pair it with my LG G3 with the Gear S2 application, but when it should start to synchronize it stops.
I have a LG G3 and the procedures are exactly the same.
I don't have luck with this buy.
May be someone want to buy it for parts.
Thanks sefrcoko for your help.

Is it because it has reactivation enabled? S2 and many new devices have this so that the stolen phones or devices cannot be used unless the original owner put in the proper userID and password to disable that, then the device can be factory reset again.

I don´t think that have reactivation enabled because i don´t have either the menu reset, it doesn't exist in this version.
Very strange.

Are you getting an error message? Mine is limited on absolutely the same functions but keeps flashing a "Unfortunately, Gear Plugin has stopped" message and never syncs a bloody thing.

You have to get the Gear application on your phone and use it to pair your S2. Simply establishing a BT connection with your phone and the S2 is not the way to get the watch set up and going.
On the watch go into Settings/Gear Info, you should then see "Reset Gear" as the 3rd item down the list. While the watch is resetting use Galaxy Apps to get the Gear Manager installed on your phone. The watch should be paired through Gear Manager to establish a proper BT link, it will also install other files you need to make the watch work with your phone.
I hope you get this working, I know it is frustrating to not have new technology work for you. Good luck and reach back out with questions and updates.

Hi I have the same thing but mine is a demo watch is there a way of putting new software on it because there is no reset or Bluetooth

There's no resolution for this??
Sent from my SM-G930W8 using XDA-Developers mobile app

I have seen a thread where user shows how to downgrade firmware of the watch.
Here: http://forum.xda-developers.com/gear-s2/general/tutorial-downgrade-gear-s2-sport-t3334123

Try to install Samsung Pay on my Gear S3 - phone: "Installation failed, try later

Try to install Samsung Pay on my Gear S3 - phone: "Installation failed, try later
I had Samsung Pay working on the Gear S3 with my Blackberry Priv (Android OS with Marshmallow).
I've now moved to a Blackberry KeyOne (also Android OS but Nougat). I have re-established the new phone with the watch. Notices, work, S-health works.
On the phone, when I open Samsung gear app, Settings, Apps, I see Samsung Pay is installed. If I tap on it, it says "lastest version installed." I cannot UNinstall it (it is grayed out).
But on the watch, each time I invoke Pay, I am prompted to install S Pay in your Samsung Gear app and tap okay. It says check the phone. Where it fails (but as noted it claims it is installed.)
I got quite spoiled using Samsung Pay with the watch and miss it.
Any help appreciated.

For me it looks like Samsung only support Samsung handsets...
Samsung Pay is full of Security/Knox stuff...
So it is IMHO tooo hard to fix it easily and make it with every known non Samsung handset compatible... as End user...
And at the moment it is hard to find users who can help you with Gear S3/SPay problems...
So you more at your own...
Best Regards

Problem enabling Samsung Pay with Gear S3

I've been trying to set up Samsung Pay with my Essential PH-1 and Gear S3. When I get to the point where I am prompted to open the Gear app on my phone to install the Samsung Pay Gear Plug-in, I keep getting "Installation failed. Try again later." I had no problems setting up Samsung Pay with an LG V-10 and a Blu cheapo phone.
Anyone using a Samsung Gear S3 with their Essential PH-1? Is there some incompatibility?
Thanks,
Andy

It's worked "fine" for me. I used this apk: apkmirror.com/apk/samsung-electronics-co-ltd/samsung-pay-for-gear/samsung-pay-for-gear-1-6-8906-release/samsung-pay-for-gear-1-6-8906-android-apk-download/
And honestly I don't know how to get back to the app without installing it again (add all your cards while it's open). It doesn't show up in the gear app or anything, but it works. It seems like it's just not supported??

Question Anyone using Samsung Pay? Doesn't work on my Galaxy Watch4 Classic

I am trying to set up Samsung Pay on my new Galaxy Watch4 Classic. No matter what I do, I can't get past this screen! Paired with Z Fold3. Touching the button with the arrow does nothing. Any help would be appreciated!

Update: Maybe this has something to do with it? Every time I open the Samsung Pay watch plug in on my phone it tells me it needs to update the Samsung Pay app on my watch. But every time it fails. Yes I've rebooted. No reason given. Any ideas? Phone is Z Fold 3.

maybe ur watch region CSC dont allow samsung pay .
samsung pay work in ur fold3 ?
check ur watch region

carlitobahsoun said:
maybe ur watch region CSC dont allow samsung pay .
samsung pay work in ur fold3 ?
check ur watch region
Click to expand...
Click to collapse
Yes works fine on ZF3 and on my GW3 up until I cleared it. I'm in the USA and it's a US watch purchased directly from AT&T.

I had the same issue with mine when I first got it. I THINK what I did was disconnect from my phone and make sure the watch was connected to my home WiFi. Then it updated and I could set it up. It's been awhile so I can't remember for sure. Hope that helps!

roaddog665 said:
I had the same issue with mine when I first got it. I THINK what I did was disconnect from my phone and make sure the watch was connected to my home WiFi. Then it updated and I could set it up. It's been awhile so I can't remember for sure. Hope that helps!
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Click to collapse
I will try that thank you.

roaddog665 said:
I had the same issue with mine when I first got it. I THINK what I did was disconnect from my phone and make sure the watch was connected to my home WiFi. Then it updated and I could set it up. It's been awhile so I can't remember for sure. Hope that helps!
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Click to collapse
Nope didn't work, or I didn't do it right. I've had my watch disconnected from the phone (even turned off remote connection), WiFi only, for 2 hours now. Opened the Samsung Pay app many times, never prompted for an update and nothing ever happened on its own. Still can't get past that Get Started screen with the arrow button. Is there a way to manually trigger an update or clear data for an app directly from the watch? I couldn't find Samsung Pay in the Play store either to update or reinstall.

Ok, I may not be remembering correctly either. I would try resetting the samsung pay watch app in the Galaxy Wearable app. Watch settings>apps>app settings>samsung pay. Get into the settings there and check the version, it may let you update the watch plug in from there. If not I'd use the reset option.

roaddog665 said:
Ok, I may not be remembering correctly either. I would try resetting the samsung pay watch app in the Galaxy Wearable app. Watch settings>apps>app settings>samsung pay. Get into the settings there and check the version, it may let you update the watch plug in from there. If not I'd use the reset option.
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Click to collapse
Thank you, good advice. Unfortunately that's the first thing I tried and there actually is no option to reset. Usually you can click on Storage and then have Clear Cache and Clear Data. Clicking on Storage for Samsung Pay does nothing. No option to clear anything. Can't uninstall either. The closest I could come to this was uninstalling and reinstalling the Samsung Pay Watch Plugin from my phone, and that didn't help. I did talk to Samsung and they want me to bring it to a service center or ship to them for physical repair, which is about what I was expecting for an answer. I did try resetting the watch back to factory defaults and reinstalling the wearables app on my phone, no luck. Brought me right back to the same place. I guess I will try exchanging it since I just bought it, and if the new one doesn't work I'll just go back to my GW3. Thank you for your help.

Did you tried to reset App data from ADB? ADB is a debug protocol for Android devices. With ADB you can do things which no allowed to do in User Interface. In Android OEMs like Samsung are disabling to much features in UI because they think people are dumb and they don't wanna mess your phone if you are not experienced user. With ADB you can do too much things in Android devices. I don't know how to reset app data with ADB but I did it before, just search the web.

Its easy. i had the same issue, only solved by doing this. Install APKPure and search for updates for your apps. it should appear there.update it, and afterwards you can uninstall the APKPure.
Best of luck mate.

Hi, was this ever solved in the end? I am just experiencing this issue... It's because of the new update for the Watch Plug-In, for some reason it cannot update the app on the watch itself or communicate to that app at all... I still experience that same stuck screen!! Any help would be appreciated.