Samsung Remote Support? - Samsung Galaxy Note 20 Ultra Questions & Answers

Am seeing this tab in settings, what apk do I need to debloat to remove this? I've been through my apps list but dont see anything obvious, thanks

I don't have that option. Do you see it Samsung members app?

See grab, no its towards the bottom in Settings menu.

don't have that setting but going via help file it offers to install it via Smart Tutor for Samsung Galaxy app

Thanks, just want to get rid of that tab, any idea how?

do you have that app? uninstall it if yes

Have uninstalled smart tutor but the Remote Support tab remains in settings list. Guess there's no way to get rid of it?

restart the phone?

Still there after restart, was hoping there was an app I could disable etc to remove the heading from settings menu, guess not.

I would be glad to remove it as well, I suddenly got it appearing after the last update on my A52 5G.

Any new idea how to get away with this option in Settings?

A bit late to this post, but the solution is to install the Samsung Tips app which removes the "manual" and "remote support" options inside the Settings app and replaces it with a single "Tips" entry: https://galaxystore.samsung.com/pre...session_id=W_03bb1f02be95e1f7c89bf2450f16277d
You can remove both by having Tips installed and disabling it (not removing it) via "pm disable com.samsung.android.app.tips"

Macusercom said:
A bit late to this post, but the solution is to install the Samsung Tips app which removes the "manual" and "remote support" options inside the Settings app and replaces it with a single "Tips" entry: https://galaxystore.samsung.com/pre...session_id=W_03bb1f02be95e1f7c89bf2450f16277d
You can remove both by having Tips installed and disabling it (not removing it) via "pm disable com.samsung.android.app.tips"
Click to expand...
Click to collapse
This doesn't work on the S21 latest software, CVDC. It will disable Tips, but the Remote Support option will no longer be removed.

Macusercom said:
A bit late to this post, but the solution is to install the Samsung Tips app which removes the "manual" and "remote support" options inside the Settings app and replaces it with a single "Tips" entry: https://galaxystore.samsung.com/pre...session_id=W_03bb1f02be95e1f7c89bf2450f16277d
You can remove both by having Tips installed and disabling it (not removing it) via "pm disable com.samsung.android.app.tips"
Click to expand...
Click to collapse
On my S22+, I already have the latest version installed by default and tried to disable it via PDP app, but it tells me that some critical app can't be disabled.

It's a system app which isn't directly labeled remote support. You will have to use an application inspector to view all system apps then have to narrow down which app it is. I had to do this to remove the Samsung Account in settings, bixby vision, bixby page, software update installer & more.
Make sure you make an apk backup of the system app before you uninstall it incase you mess up your phone or make a setting inacessible that you needed. You can restore the apps by reinstalling them from the apk you backed up with a tap or use adb to install the app.
If you happen to find out which package name it is please reply with the name as I am trying to figure out which one it is on my phone as well. I imagine its one of the ones that begin with com.samsung.android good luck on the hunt & don't forget to let everyone know once you find out.

Related

[Q] Uninstalling Switch Pro Widget

Does anyone know how to fully uninstall SwitchPro Widget?
If I use Appmanager (HTC Desire) I can't find it under "All" nor under "On SD card", but if I look in "Running" it's there. If I click it there's no option for uninstalling - the only option is "Stop".
I don't have any widgets up on the homescreen.
I tried uninstalling it using Titanium Backup and it said that it did, but after a restart it's back.
Any help would be appreciated - thanks in advance.
PS I'm using ROM: HiApk (Sensefun) GS v1.1
If you've used the screen off toggle, you activated it as device administrator. I'm on MIUI right now so my settings menu is different, but you need to find Security & Privacy Settings, then Select Device Administrators. Uncheck the app, then you should be able to uninstall it.
(from... Evo/MIUI/Tapatalk)
Thanks for your reply-
I haven't used the screen lock, but the 3G toggle.
Unfortunately there is no "Security and Privacy" under Settings on this ROM. There's a "Security" and a "Privacy", but neither has a Device Administrator option. I have searched high and low for it, but it is nowhere to be found ;-(
Perhaps under Accessability? I believe that's where it was on my stock rom.
(from... Evo/MIUI/Tapatalk)
Thanks again, but I have tried that. All I get there is a message saying I don't have any accessibility related applications installed.
Did you somehow move it to /system? That's the only reason I can think it wouldn't allow you to uninstall through settings. If you have Titanium Backup Pro, try freezing the app. If not, just try uninstalling through TB again, but wipe data first. If you have Root Explorer, you can delete the apk itself. It should be in /data/app.
Also, have you tried uninstalling through the market?
(from... Evo/MIUI/Tapatalk)
root uninstaller could do that for you. Unfortunately its a pay-only-app
Thanks guys,
I tried to go back and uninstall it in TB, but the entry for the SwitchPro is no longer there. It is still running in the background though.
I can't delete it via market - the only option I get there is to upgrade to pro.
I found a trial version of Root Uninstaller which would allow me three tries. When I try to uninstall through there I get an "Uninstall not succesful due to an unknown error". This is getting ridiculous
Hey - I have just managed to "freeze" it in Root Uninstaller and this means it doesn't start up automatically. I'd call that close to success
I would like to see the little bugger totally gone from my phone, but I can live with this solution.
Many thanks for your great help.
Just for the record: Switch Pro hadn't disappeared from TB, but changed it's name to: alei.switchpro. I still can't delete it, though, but as long as I have it froern I'm happy

How to delete "My Apps" from Android Market?

Ok, so since I change roms occasionally it is a pain to have my apps try and restore themselves everytime I start a new ROM. I'd be ok if it were just 50 or so apps, but it tries to install every app I have ever downloaded and that is a TON!
I know I can skip the sign in process and turn off "automatic restore" but is there a way to just delete the cache of apps that the Market thinks I want? That way I can allow the auto restore without having it force close my phone because its overloaded.
+1
anyone??????????
there are no body for this...
The only way i can think of is uninstalled each app via the market once it's installed. That will remove it from your account
Has anyone ever figured this out? I have tried uninstalling from "Manage applications" in settings. I have tried uninstalling from the marketplace app. I have went onto the website but there is NOTHING that you can do with the apps in your "My Apps" list.
I flash my phone a few times a month and I think it is nice that it will reinstall all your market apps but there are a LOT that I just install to try and then want them GONE forever. Has anyone ever figured this out?
Thanks,
supersobbie
There is no way to do it from what I can tell. It drives me nuts. I wish Google would fix this.
There is a toggle for it in privacy settings and if using a new gb release you get that option in the setup wizard too
Thanks, but I do not think that is exactly what I am looking for.
I use CM7 nightlies but a few times a month I like to clean house and reinstall. Yes I do get the option to either sync or not sync.... but both ways suck right now. If I sync then I have to go back and remove all the CRAP that is sitting out there... If I dont sync I have to go back and install all the Apps that I actually want from there....
Both way suck. What I want is to be able to remove the items in the list for restore. That is the part that Google needs to fix. It is just annoying as heck.
Thanks,
supersobbie
Edit the "market_assets.db" file perhaps?
AlexNC75 said:
There is no way to do it from what I can tell. It drives me nuts. I wish Google would fix this.
Click to expand...
Click to collapse
I believe that Google has said that if you uninstall an app that you did NOT purchase then it will be removed from your "My Apps" section within a week or so? Has anyone seen this?
As far as removing individual apps, perhaps the /data/data/com.android.vending/databases/market_assets.db file can be edited? I have found that deletion of this file, a reboot, then opening the android market; solves the "Missing My Apps" section on the market. I JUST did this solution, so I am not sure if this is a long term fix or not.
This issue in particular may be related to Titanium Backup Pro? Unsure, but I am a user if Titanium Backup
My point is, this database file has our market link data. Claerly when the data is broke the "My Apps" section is missing, yet perhaps there is a way to edit this file to hide a few apps from the "My Apps" section?
I can't post up links yet as I am still a new member, but if someone wants to view the .db files there is an application called "SQLite Database Browser" available on PortableApps dot com. This browser does not appear to show the actual data, only the tables and extents, yet this is at least a start... I believe there are linux database viewers that will actually show the data if desired
--Edit--
I found the Google link about removing downloaded apps. They simply say you can uninstall, and that there is no way to remove the apps from "My Apps" section on com.android.com
Source: ht tp: //s upp ort.goo gle.co m/andro idmarket/bin/ans wer.py?hl=en&an swer=11 3409
I am not sure if it is relevant but there is an option in Titanium Backup relating application's market link or something. May it be useful?
Pondera said:
I am not sure if it is relevant but there is an option in Titanium Backup relating application's market link or something. May it be useful?
Click to expand...
Click to collapse
+1 on titanium backup... it has the option to unlink apps from market....
—————
|RIROZIZO|
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Riro Zizo said:
+1 on titanium backup... it has the option to unlink apps from market....
—————
|RIROZIZO|
—————
Click to expand...
Click to collapse
Tell us more. Does this finally solve the problem of removing old paid apps from our accounts?
Riro Zizo said:
+1 on titanium backup... it has the option to unlink apps from market....
Click to expand...
Click to collapse
Glad if it helps. I wasn't sure because i never used that.
I know its a somewhat old thread but I myself would like to delete the "my apps" from play store... does anyone know if its possible?
Didn't find it in TB... but the way, doesn't it unlink only apps that you have installed?
Im looking for this feature also...Remove link from market...i don't have these apps installed anymore...
remove apps from my apps
Go to Google Play
Press the downloaded symbol (line with arrow above it) in the top left corner.
Slide over to "All"
To select, hold finger on an app.
Now you can just tap an app to add it to the list.
Repeat for all apps you want to remove.
Press remove in top left.
Done.
This is the fastest wayI have found but really it needs a webpage or something to quickly select from the THOUSANDS of apps cluttering the place.
dorbot said:
Go to Google Play
Press the downloaded symbol (line with arrow above it) in the top left corner.
Slide over to "All"
To select, hold finger on an app.
Now you can just tap an app to add it to the list.
Repeat for all apps you want to remove.
Press remove in top left.
Done.
This is the fastest wayI have found but really it needs a webpage or something to quickly select from the THOUSANDS of apps cluttering the place.
Click to expand...
Click to collapse
That is not the true ....
( sorry for bad english, i am french and very angry )
I discovered today that Google lied a lot about removing unused app from his list ...
The app are just hidden for us, Google keep all in his database
i am so angry
i searched a way for blocking market to update itself automaticely, and i found here on this forum the way ( with chattr +i )
And go back to market 3.1.3
And i had big surprise when i saw all the app i had "removed" from list are still here ....

Easiest way to get rid of System apps on Miui

So, it's a well known fact that a lot of us hate miui mostly because of the number of bloatwares it comes with. While we can easily uninstall the third party bloatwares, but the problem comes in when it comes to system apps. We can't simply uninstall them, neither can we disable them (surprisingly miui doesn't show any disbale option or even if it's there, it's already greyed out). So, we need to either root our device to easily uninstall them or need to use a bit more complex ADB method.
So, today I will share an easy but tricky way to disable any system app. It has two advantages over ADB debloat method or root method. First, you don't need to be technically sound. Second, you can revert them back in just one tap if you feel so.
So just follow the below steps to disable any system apps in miui.
1. Open Google Play Store
2. Go to the top left menu option
3. Scroll down and click on "Help & feedback"
4. Now click on "Browse all articles"
5. Now locate "Delete or disable apps on android"
6. Click on it and then click on "Tap to go to application settings"
7. Now you will be presented with all apps that are there on your device. Just tap on the app of your desire.
8. Click on "Disable" and voila! The app is disabled as long as you don't wish to enable it again.
I know some users will say it won't free up space as it will still be present on the device. That's partly true. While the app is still present on the device and still occupies space, but it won't add up any additional data and wont run in the background. I'm sure you know what happens when you disable an app. So, I don't want any argument which is better and blah blah!! Remember, this method is mainly for people who need a solution as simple as possible.
So, what are you waiting for? Go try it today! ?
N.B. Sorry if the post is a bit long. I love explaining things in a detailed way.
Rowdyy Ronnie said:
So, it's a well known fact that a lot of us hate miui mostly because of the number of bloatwares it comes with. While we can easily uninstall the third party bloatwares, but the problem comes in when it comes to system apps. We can't simply uninstall them, neither can we disable them (surprisingly miui doesn't show any disbale option or even if it's there, it's already greyed out). So, we need to either root our device to easily uninstall them or need to use a bit more complex ADB method.
So, today I will share an easy but tricky way to disable any system app. It has two advantages over ADB debloat method or root method. First, you don't need to be technically sound. Second, you can revert them back in just one tap if you feel so.
So just follow the below steps to disable any system apps in miui.
1. Open Google Play Store
2. Go to the top left menu option
3. Scroll down and click on "Help & feedback"
4. Now click on "Browse all articles"
5. Now locate "Delete or disable apps on android"
6. Click on it and then click on "Tap to go to application settings"
7. Now you will be presented with all apps that are there on your device. Just tap on the app of your desire.
8. Click on "Disable" and voila! The app is disabled as long as you don't wish to enable it again.
I know some users will say it won't free up space as it will still be present on the device. That's partly true. While the app is still present on the device and still occupies space, but it won't add up any additional data and wont run in the background. I'm sure you know what happens when you disable an app. So, I don't want any argument which is better and blah blah!! Remember, this method is mainly for people who need a solution as simple as possible.
So, what are you waiting for? Go try it today! ?
N.B. Sorry if the post is a bit long. I love explaining things in a detailed way.
Click to expand...
Click to collapse
not working on 9.1.24
Nfury00701 said:
not working on 9.1.24
Click to expand...
Click to collapse
Lol. You want some proof? I am using 9.1.24 myself and I have disabled Chrome and Gmail by this method. Plzz don't write negative comments if you cant follow the steps properly.
FYI: Sometimes you need to uninstall the updates first before disabling an app. That's how it is. It has nothing to do with miui.
For uninstalling updates, tap on the bottom "More" on the app setting page.
Rowdyy Ronnie said:
Lol. You want some proof? I am using 9.1.24 myself and I have disabled Chrome and Gmail by this method. Plzz don't write negative comments if you cant follow the steps properly.
Click to expand...
Click to collapse
lol
Nfury00701 said:
lol
Click to expand...
Click to collapse
Dude, there's a reason why android doesn't let you disable certain apps. You can't call anything and everything as bloatwares. The app you are trying to disable is an essential part of miui and is responsible for the updates of system apps. Without this app, you won't be able to update any system apps. The same goes for Camera, Clock, Contacts, Dialer, Gallery, Messaging etc. It's not a fault of miui. That's how android works. Use your common sense!!
Rowdyy Ronnie said:
Dude, there's a reason why android doesn't let you disable certain apps. You can't call anything and everything as bloatwares. The app you are trying to disable is an essential part of miui and is responsible for the updates of system apps. Without this app, you won't be able to update any system apps. The same goes for Camera, Clock, Contacts, Dialer, Gallery, Messaging etc. It's not a fault of miui. That's how android works. Use your common sense!!
Click to expand...
Click to collapse
okay. u should update you op coz u mentioned we can disable any system apps. i have uninstalled "apps" before using root. for me Xiaomi Browser is bloatware too. I have used your instruction and failed to disable. common sense isn't so common.
Rowdyy Ronnie said:
Dude, there's a reason why android doesn't let you disable certain apps. You can't call anything and everything as bloatwares. The app you are trying to disable is an essential part of miui and is responsible for the updates of system apps. Without this app, you won't be able to update any system apps. The same goes for Camera, Clock, Contacts, Dialer, Gallery, Messaging etc. It's not a fault of miui. That's how android works. Use your common sense!!
Click to expand...
Click to collapse
no, that's not an "essential" part of the OS. The phone will still function perfectly well even if that app is disabled. please, quit your bs. this has nothing to do with how android works, miui doesn't let you disable it, that's all. it's upto your oem, android, by default will let you disable every single app, whether it breaks your phone or not.

Uninstall cloned dual messenger apps?

I tried that for 1st time on WhatsApp & then I noticed some battery drain. I uninstalled the cloned app, but in Apps, I still see cloned apps created automatically by the service such as Android system webview & Google play services with no uninstall/disable buttons.
Is there a way to get rid of these please?
Fullmetal Jun said:
I tried that for 1st time on WhatsApp & then I noticed some battery drain. I uninstalled the cloned app, but in Apps, I still see cloned apps created automatically by the service such as Android system webview & Google play services with no uninstall/disable buttons.
Is there a way to get rid of these please?
Click to expand...
Click to collapse
hello has anyone heard of a solution for this issue or if one was already provided in this comment's original thread, can a lick be provided for it? i think I'm having the same issue from the context of this comment. Maybe the only difference is that my phone is not rooted which im sure will end up being a factor in whether there is anyway to resolve this or not. samsung galaxy j7 pro j7271 wth it has too many names out there lol. meteopcs 2017 variant if that helps. nonrooted 8.1 and trying to stay that way if possible as this is my only phone. thanks for your time!
joshua0013 said:
hello has anyone heard of a solution for this issue
Click to expand...
Click to collapse
Try clearing data of Dual Messenger in Settings - Apps & then disable/freeze it. I don't remember how I fixed it but since I'm using custom roms, I think I wiped data in twrp after backing up me apps & reinstalling the rom.
On stock rom if disabling the app doesn't work, u may have to reset.
Fullmetal Jun said:
Try clearing data of Dual Messenger in Settings - Apps & then disable/freeze it. I don't remember how I fixed it but since I'm using custom roms, I think I wiped data in twrp after backing up me apps & reinstalling the rom.
On stock rom if disabling the app doesn't work, u may have to reset.
Click to expand...
Click to collapse
Thanks! For some reason, I'm cannot disable it. I'll give resetting a try and post back whether that works or not. I had considered resetting, but was being stubborn trying to figure out another way.
Success Uninstalling Shadow Services
I have a Samsung S8 and was facing the same issue when I searched for "Uninstall Dual Messenger" and found this thread. I resolved the issue and decided to return here and say what I did to get them all uninstalled. I didn't have a "Secure Folder" also, I already opened the "Dual Messenger" setting and disabled the available options. The missing step for me was to go to Apps > ANT+ and click Force Stop and Disable. I had already uninstalled "Copy Of Messenger" when I discovered that it doesn't remove the copy of play services and everything else. Removing the ANT+ App removed about five or six "Copy Of.." Apps as well. I hope this is enlightening. After removing all of your Dual Apps, Copy Of.. Apps & Secure Folder, Remove the ANT+ App. On Galaxy S8 With The Latest Updates As Of 6/9/20 I alas successfully removed the remnant shadow service copies that were associated with Dual Messenger.
MetalSIime said:
Success Uninstalling Shadow Services
I have a Samsung S8 and was facing the same issue when I searched for "Uninstall Dual Messenger" and found this thread. I resolved the issue and decided to return here and say what I did to get them all uninstalled. I didn't have a "Secure Folder" also, I already opened the "Dual Messenger" setting and disabled the available options. The missing step for me was to go to Apps > ANT+ and click Force Stop and Disable. I had already uninstalled "Copy Of Messenger" when I discovered that it doesn't remove the copy of play services and everything else. Removing the ANT+ App removed about five or six "Copy Of.." Apps as well. I hope this is enlightening. After removing all of your Dual Apps, Copy Of.. Apps & Secure Folder, Remove the ANT+ App. On Galaxy S8 With The Latest Updates As Of 6/9/20 I alas successfully removed the remnant shadow service copies that were associated with Dual Messenger.
Click to expand...
Click to collapse
Hey so I dont have the App ANT+ installed. I checked with other Apps that list all system Apps as well but there's no ANT+ App. Any idea how to do it?

How to stop YouTube app opening links?

I recently updated to android 12 and accidentally updated the youtube app. Since then, opening youtube links from apps will open them in the default YouTube app which I don't want.
I looked in the settings to disable the app but the disable button is greyed out. I looked at the default links, which confusingly says it has no default links, then has links selected when you open the menu. I tried unchecking the box but that is disabled.
My phone is rooted so my next thought was to try uninstalling through titanium backup but this failed because the apk isn't available. The recovery exploit uninstall method failed for the same reason.
Any ideas on how to do this? I'm not bothered if the app is still installed, I just want control of how youtube links are handled.
Thanks in advance.
g-de said:
I recently updated to android 12 and accidentally updated the youtube app. Since then, opening youtube links from apps will open them in the default YouTube app which I don't want.
I looked in the settings to disable the app but the disable button is greyed out. I looked at the default links, which confusingly says it has no default links, then has links selected when you open the menu. I tried unchecking the box but that is disabled.
My phone is rooted so my next thought was to try uninstalling through titanium backup but this failed because the apk isn't available. The recovery exploit uninstall method failed for the same reason.
Any ideas on how to do this? I'm not bothered if the app is still installed, I just want control of how youtube links are handled.
Thanks in advance.
Click to expand...
Click to collapse
Use a root browser to remove the apk from your system/app or system/priv-app folder.
g-de said:
I recently updated to android 12 and accidentally updated the youtube app. Since then, opening youtube links from apps will open them in the default YouTube app which I don't want.
I looked in the settings to disable the app but the disable button is greyed out. I looked at the default links, which confusingly says it has no default links, then has links selected when you open the menu. I tried unchecking the box but that is disabled.
My phone is rooted so my next thought was to try uninstalling through titanium backup but this failed because the apk isn't available. The recovery exploit uninstall method failed for the same reason.
Any ideas on how to do this? I'm not bothered if the app is still installed, I just want control of how youtube links are handled.
Thanks in advance.
Click to expand...
Click to collapse
You might have luck by opening a root shell (use 'su' in termux), and then running 'pm disable-user --user 0 com.google.android.youtube', however this will disable the YouTube app entirely.
Clear default from original Youtube app.
Then assign the alternative player to be default one.
The solution from @teknixstuff worked perfectly (upvoted previously).
The other suggestions didn't work as the options are disabled. From my original post:
I looked in the settings to disable the app but the disable button is greyed out. I looked at the default links, which confusingly says it has no default links, then has links selected when you open the menu. I tried unchecking the box but that is disabled.
Click to expand...
Click to collapse
Maybe it wasn't clear I meant android app setting rather than in-app settings.
I'm not sure if it's Google or the manufacturer that is locking these options out.

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