This is a weird one, maybe somebody here can help me out. I have a Samsung S10e on Visible (Verizon MVNO) with a really strange and persistent issue. Basically, every MMS received is heavily compressed (<100kb) and only the first frame of any GIF is displayed. I have another phone, a Samsung Galaxy S20 FE, also on Visible, that works without issue.
Here's what I've tried:
1) Factory resetting the S10e and NOT RESTORING DATA
-- No effect
2) Swapping the two sim cards
-- No effect. The S20 FE still gets MMS normally, the S10e does not (RCS disabled in both cases for debug purposes)
3) Swapped an active freedompop (AT&T) sim and factory reset, then swapped in the Visible SIM (there was a similar persistent network issue that was fixed this way on an S9+)
-- No effect.
Now, another wrinkle:: If RCS is used on the S10e, and the other person ALSO has RCS, pictures come through fine (in the same messaging app, Google's official Android SMS app).
Normally at this point I'd request another SIM from Visible, but I don't understand why the sim card would work fine in another phone, and a known working sim card doesn't work in the s10e. It seems like more of a phone problem than a SIM card issue, or some combination thereof. Any suggestions? Many, many thanks in advance.
podspi said:
This is a weird one, maybe somebody here can help me out. I have a Samsung S10e on Visible (Verizon MVNO) with a really strange and persistent issue. Basically, every MMS received is heavily compressed (<100kb) and only the first frame of any GIF is displayed. I have another phone, a Samsung Galaxy S20 FE, also on Visible, that works without issue.
Here's what I've tried:
1) Factory resetting the S10e and NOT RESTORING DATA
-- No effect
2) Swapping the two sim cards
-- No effect. The S20 FE still gets MMS normally, the S10e does not (RCS disabled in both cases for debug purposes)
3) Swapped an active freedompop (AT&T) sim and factory reset, then swapped in the Visible SIM (there was a similar persistent network issue that was fixed this way on an S9+)
-- No effect.
Now, another wrinkle:: If RCS is used on the S10e, and the other person ALSO has RCS, pictures come through fine (in the same messaging app, Google's official Android SMS app).
Normally at this point I'd request another SIM from Visible, but I don't understand why the sim card would work fine in another phone, and a known working sim card doesn't work in the s10e. It seems like more of a phone problem than a SIM card issue, or some combination thereof. Any suggestions? Many, many thanks in advance.
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Click to collapse
Did you ever find an answer to this? I am having the same issue on a new unlocked S10 with total wireless. My s9 received mms just fine, and my s10 compresses every incoking mms and gif to less than 30kb (outgoing works fine). I put my new sim card in my old school and it worked fine, which makes me also think like you did, that it isn't the sim or carrier. Thanks.
Matt
wstcoaster07 said:
... it isn't the sim or carrier ...
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Click to collapse
Could it be Settings? See if you have "Restricted" set, here...
Messages > Settings > More settings > Multimedia messages > Restrictions
This should be set to the "Free" option.
Yeah, it's set to free. I've slso tried other apps like Google messeges, chomp, textra. Chomp no longer has that "legacy" mode setting that I recall was a good fix years ago.
Related
I have a Samsung Galaxy Gio on the Telus network. The phone is rooted and unlocked. (was originally with Bell)
I am unable to send text sms messages with Data Packets (aka Data) ON.
IF I turn Data Packets (Data) OFF I can send no problem, as well as when I put WIFI on (Which also deactivates Data)
When I attempt to send it simply says "FAILED"
Things I have tried:
I have contacted my service provider, they have tried to trace my failed SMS messages and cannot see them on their side.
I have tried changing and re-entering the SMSC #.
Performed a factory reset
Reflashed factory ROM
Placed a Rogers SIM in the phone and was able to send without issue
Placed a Bell SIM in the phone and was able to send without issue
Placed my SIM in 3 other phones (Google Phone, BB Bold, Iphone 3GS) and was able to send without issue
Tried Apps - GO SMS PRO and Handcent
It seems that there is a compatibility problem with Samsung GIO and the Telus network.
All other features work flawlessly, I can receive texts and surf without issue.
Any help you can offer is greatly appreciated.
Thanks in advance.
Found a person on another forum with the same phone from the Bell network unlocked, working on Telus with both DATA and OUTGOING SMS Text messages.
So I know its not all Samsung Gio phones that are effected.
So either my phone has a unique glitch or the network where I am isn't acting the same way.
Any help/suggestions are appreciated.
Did you ever consider that your SIM card could have a problem?
Tried my SIM card in other phones and works fine, can send texts with data on.
Does that rule out the SIM card or could the sim card be defective only in certain types of phones?
Darkshado said:
Did you ever consider that your SIM card could have a problem?
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Click to collapse
Any other ideas on why Data would effectively block SMS Text messages from leaving the phone?
Are you certain you have sufficient signal?
Is it definately SMS and not MMS your trying to send?
Might be worth checking your APN settings.
Had you checked your message settings in your phone? Had you checked whether the service number in your phone is proper or not? It will be also an default if you don't enter proper messaging center number, it could be also an reason that your messages are to be shown failed.
hawkerpaul said:
Are you certain you have sufficient signal?
Is it definately SMS and not MMS your trying to send?
Might be worth checking your APN settings.
Click to expand...
Click to collapse
I am certain I have sufficient signal. After receving a "FAILED TO SEND" while DATA is ON I can turn data off and click and hold on the message and hit RESEND and the message sends fine.
Definately SMS - MMS works fine.
I have checked APN settings.
What I did notice about the APN settings is that Telus incorporates both data and MMS into 1 APN. My friend on Rogers has 2 separate APN settings for MMS and Data however I don't see how that would affect anything.
angelinaS31 said:
Had you checked your message settings in your phone? Had you checked whether the service number in your phone is proper or not? It will be also an default if you don't enter proper messaging center number, it could be also an reason that your messages are to be shown failed.
Click to expand...
Click to collapse
Yes I have auto-updated the Service #, manually inputted it in both decimal and hexidecimal, and changed to a backup service # that Telus provided for me.
Still unable to send.
I am having the same issue. I have this phone with a Telus SIM. Help!
Same problem Sasktel
Same problem with text message on sasktel with gio
no solution yet
help
I did not test this myself. (I have data of cose i have no internet for my phone) But sometime my phone wont send a sms. It keeps waiting. And i see the signal is gone. After i restart the phone the message is sms send and my signal is back.
Firware issue
I work for a tele communications company and we are seeing an increase of this situation for the gio as of Monday on our networks. It is the firmware that is preventing the phone from sending the messages. The problem has been flaged and submitted to samsung/android. They would have to perform an upgrade to the software on the devices.
Not all phones are affected the easiest way to check if your phone may have this issue is to check the plan on the phone. Under settings in about phone, bottom of the page, if you get GINGERBREAD.MUGKG3 than it will be this issue.
This is not a network related issue but firmware. It may be an inconvienence to swith data off and on but sit tight and wait for an update. Hopefully Samsung/Android find a solution soon.
Good day.
I currently have the Galaxy S6 dual sim version bought from a local network. It seems that although the second sim (whether in slot 1 or slot 2) can be used for SMS and calls, it CANNOT be used for mobile data.
I've tried flashing a supposedly OPEN LINE stock firmware (XTC brand, version 5.0.2) to try and open up both slots for mobile data, but although the phone firmware definitely updated, the second sim still is locked out from being used for mobile data. APN settings are locked for the second sim, again whether it was in slot 1 or slot 2.
Will flashing a different firmware (NOT FROM our country) work in unlocking the mobile data access? Will I have issues if the CSC comes from another country while I use this phone here at home?
Thanks!
Help with build.prop settings
So I've tried rooting and going around the build.prop file. I've tried to install a couple of lines that seemed to open up the APN settings of other network-locked phones:
ril.sales_code=LOL
ro.csc.sales_code=LOL
However, I'm only still able to add or modify APN settings for the sim of the network but not for a sim for another network. Maybe there's a modification to the build.prop file that can be done to finally open up APN settings for both sims?
UP
Still hoping someone can help me with this, either with a firmware for the dual sim version that can unlock the data/APN settings for any sim in both slots or possibly some build.prop tweak settings that can do the same.
SOLVED
Was able to find a tech guy who downloaded a program that "debranded/unbranded" the unit, making it a plain vanilla S6 Duos. Now any sim can work with data in any slot, APN settings activated.
link to the program please
Hello, I'm having the same problem, could you advise what was done to make your apn setting enabled?
Yes, link to the program will be very useful to all of us.
DRHTPH said:
Was able to find a tech guy who downloaded a program that "debranded/unbranded" the unit, making it a plain vanilla S6 Duos. Now any sim can work with data in any slot, APN settings activated.
Click to expand...
Click to collapse
hi, am very interested in the solution to this issue. can you provide us more information?
what was the program used. or who this tech guy is, and where can we find him. also, how much did you spend. thanks!
I have a peculiar issue with my Dual Sim Samsung A51 running Android 10. The phone status is official.
Usually about once per day (sometimes twice), the mobile data connection will switch off by itself, but its not going to off in the traditional / expected way which is the Mobile Data selector switch in Settings > Data Usage.
For some reason, the Data SIM selected in the Sim Card Manager will be lost (there are usually three options: Sim 1, Sim 2 and off): but peculiarly, none of them are selected (see screenshot 1).
Choosing SIM 2 will return the option to Off even though I get a pop-up alert saying SIM 2 will be used for data (screenshot 2) and then selecting SIM 2 for the second time, the setting will take and will activate the data connection (screenshot 3).
I have been using until very recently a Samsung A50, dual sim running Android 9 with the same setup, SIMs, carriers etc and never had an issue. Neither the Calls or SMS settings in the SIM Card Manager get affected.
What I am experiencing feels like a bug in the A51 / Android 10.
I googled around and the people complaining about losing data connections on their phones like I am were doing so back when they had Samsung Galaxy S4 - so quite a while ago.
Anyone have any ideas how to prevent this behavior? Or experienced anything similar?
Hey guys, really hoping someone is able to help me.
Back in September 2020 I purchased the SM-N9860 variant from T-Dimension for use in the UK on EE's network. Everything has been running smoothly since day one, up until yesterday (31st May) where the phone would constantly struggle for signal, flip flopping between "No service" or extremely slow 4g. If I try to make a call I get the "Not registered on Network" error message.
Since then I have done everything I can think of:
- Restarted the phone several times
- Switched Airplane mode on/off
- Manually selected my carrier
- Reset network settings
- Tried my sim in another phone (which worked fine), and tried a different sim in my Note 20 (exhibited the same behaviour of "No service")
- Checked IMEI but it's not been blacklisted
- Tried my sim in the SIM2 slot
- Full factory reset
but none of them made a difference.
Tonight I decided to try and flash different firmware to see if that might have any effect; both TGY and BRI firmwares were flashed successfully with Odin but neither have solved the problem. I'm now at the point where in my home I can see the 4g symbol appear above the network status for 30s - 1min but it never actually loads any data, before returning to "No service". Compared to my fiancee's S10+ which is also on the EE network and easily hits 20Mbps without worry in the exact same room.
Does anyone have any suggestions of what to try next? Has anyone else encountered this?
Thanks,
RBrNx
I've spent some more time investigating this and I am 99% sure it's an issue with the device.
Below you can see a screen recording of the issue that I made this morning while I was out a walk, you can see it goes from having signal but no internet ("Emergency calls only"), to "No service", then to 4g but I wasn't able to even load a website, before it moved back to "No service".
I've also attached two screenshots from the NetMonster app, one is from my Note 20 and the other is from my fiancee's S10+. Both were side by side when the screenshots were taken - mine has no service and her's has 4g.
I've since tried a number of other SIM cards in my phone, including another EE SIM and a Three SIM - both work immediately in the S10+, but neither are able to register when put into the Note 20.
I tried to contact Samsung Support but they were next to useless. The UK support team told me I'd need to contact Hong Kong support "as they have full access and information", but all the HK support could do was tell me to visit the HK Support Center...
I'd love to be able to fix this issue but I'm not sure what else to try
EDIT:
Some more information that I forgot to add - When I am out of the house I can occasionally receive calls/texts or use the internet, so I know for sure that they are all working (i.e EE haven't blocked my account) but most of the time I am stuck with "Not registered on network"
I'm wondering if it's an issue with the antennas, it's almost as if they are somehow weaker or less receptive than they were a few days ago
Does it behave this way when in safe mode ? How about in 3G mode? If it's hardware then Samsung doesn't recognize devices that are from other regions in relation to warranty work. You'll have to test the after sales support of T Dimensions now. Failing that sell it as is on eBay for parts or try and trade it for another device.
I'm using the same device on Vodafone UK and no issues here at all
I'm using an N9860 HK model, also from T-dimension, with EE since last autumn. I have not had any such problems with mine.
I haven't flashed or rooted the phone, but I have tinkered in the service menus in order to gain 5G service and possibly other service improvements.
Yeah, same for me. Changed the 5g whitelist settings but no root.
I recently bought a Note 20 ultra off eBay about 3 weeks ago. I have Page Plus and have had them for about 10 years. I called Page Plus and registered the phone or SIM and IMEI and I had no network data but Wi-Fi, SMS and phone (over Wi-Fi I guess) is working but if I turn the Wi-Fi off there is no internet. I contacted Page Plus several times but by the 10th phone call I was going nuts so I assumed it was a bad card & ordered a new SIM, however it is the same situation. I'll submit any info needed, I really need to get this straightened out quickly, my mom is in the hospital and even though most of my calls are coming through I need to make sure everything on the phone is working In case of an emergency. When I'm driving down the road I cannot get any phone calls or text messages.
Device settings...
No one?
Seems like Samsung screwed something up
I had a S20 PLUS (G986U / u1) which was working fine on android 12. Factory Reseted it, gave it to someone who updated phone via ota and now it has no data
But my case is different, I I can't even type out apn for mobile data, when I press the Access Point Name nothing happens, doesn't let me in the apn menu to add/change it
Hey! I'm having the same issue with my Note 20 Ultra, US edition! I can make calls, but mobile data is not active and I also can't change the APN! The menu is not opening at all and also, it's not greyed out!
P.s. - from India, with Airtel SIM.
Mine is Solved! I think it has something to do with the ICCID, SIM or ESIM situation. See attached photo. I called Page Plus for the fifth time and told them my network showed as disconnected. She reset my account & I went through a certain order of steps, I shut my phone off, removed my SIM card (gave her the number again, for the 5th time), restarted, reinserted my SIM, turned data on, roaming off & Wi-Fi off, restarted my phone, toggled between wifi off & on & Boom! The LTE sign popped on, now I'm able to use both, the LTE sign doesn't show when I'm signed into a Wi-Fi network but the mobile data is now definitely working. Hope that helps.
Glad it worked out for you!
My situation is a bit difficult as it's not an Indiam handset (Samsung released the Exynos mode here) and my current service provider (Airtel) has no idea about my situation.
Will keep looking, if someone can crack this!