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Some of us are having problems with our Captivate randomly shutting down. AT&T technical support thinks it could be apps that we've installed. Could they be right? My replacement device didn't start shutting down again after 3-4 days of owning it. By that time, I have already installed some favorite apps. Here's my list. Let's compare and figure this out. It's just a theory. Can't hurt.
<<<< OMG! While typing this new thread to turn on my phone so I can see the list of apps I have installed, MY PHONE TURNED OFF ON ME! WHAT THE...!!! >>> Anyway...
Apps installed:
-SMS Back Up and Restore
-Yahoo! Mail for Android
-Adobe Reader
-XDA-Developers
-Market History Manager
-Speedtest.net
-Google Maps
Mine never did it until I set advanced tag killer to harsh every half hour. I watered down the harshness a little bit and it hasn't shut off since
Sent from my SAMSUNG-SGH-I897 using XDA App
Theres a thread in the vibrant section that's about the same problem and it happens after 3 days could try there
Sent from my Nexus One using XDA App
Thanks. I just posted on an existing thread over there. I will do a hardware master reset later and observe again the next 3-4 days. Samsung gave me the directions. (Hold the volume up and down plus the power button, all 3 buttons for 15 seconds, etc.)
most are saying that its bad RAM/memory and exchanging the handset fixed all the problems
andy2na said:
most are saying that its bad RAM/memory and exchanging the handset fixed all the problems
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Click to collapse
Is there a memtest type application for android? Bad memory would make sense, but so would a number of other theories.
Ur welcome hope it helps and u get it figured out
Sent from my Nexus One using XDA App
RexEscape said:
Thanks. I just posted on an existing thread over there. I will do a hardware master reset later and observe again the next 3-4 days. Samsung gave me the directions. (Hold the volume up and down plus the power button, all 3 buttons for 15 seconds, etc.)
Click to expand...
Click to collapse
Yeah, that's their answer for all problems, big and small. I'm sure in some cases it's valid, but the reset is used more as a "what the hell' reply rather than a knowledge-based solution.
Jack45 said:
Yeah, that's their answer for all problems, big and small. I'm sure in some cases it's valid, but the reset is used more as a "what the hell' reply rather than a knowledge-based solution.
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Click to collapse
...which I agree to some point. Some users just end up loading crap on devices which screws things up (some of the apps mentioned above might be crap, or not, not sure, it's only a theory. Of course, a perfect device is a unit that can withstand ANY apps you feed to it. But we don't have THE perfect device (yet, or ever).
I will do the hardware master reset in a few minutes and not load anything for 3-4 days (but I will enter my Gmail account and let it sync with my Contacts, Calendar, and Email, but that's it...for now).
RexEscape said:
...which I agree to some point. Some users just end up loading crap on devices which screws things up (some of the apps mentioned above might be crap, or not, not sure, it's only a theory. Of course, a perfect device is a unit that can withstand ANY apps you feed to it. But we don't have THE perfect device (yet, or ever).
I will do the hardware master reset in a few minutes and not load anything for 3-4 days (but I will enter my Gmail account and let it sync with my Contacts, Calendar, and Email, but that's it...for now).
Click to expand...
Click to collapse
What steers me away from the app theory is that there have been several posts indicating that the random shutdowns have occurred with a stock device. No apps downloaded / installed.
I don't have an answer except to say that the master reset can't hurt. Realistically, though, if you go a few days without a shutdown don't sit back and smile like the Cheshire Cat. Sometimes the shutdowns occur weeks into ownership. I'm not being negative, just realistic.
I wish you well.
Jack45 said:
What steers me away from the app theory is that there have been several posts indicating that the random shutdowns have occurred with a stock device. No apps downloaded / installed.
I don't have an answer except to say that the master reset can't hurt. Realistically, though, if you go a few days without a shutdown don't sit back and smile like the Cheshire Cat. Sometimes the shutdowns occur weeks into ownership. I'm not being negative, just realistic.
I wish you well.
Click to expand...
Click to collapse
Agreed. Like I said, this is my second device and the shutdowns didn't start until 3-4 days after ownership on both devices. The reality (for me) is that the Captivate isn't so great after all after two devices already (sorry to say) but I'm not going to give up just yet. I have until the 31st to decide whether I will continue this 30-day early upgrade trial or take it back and continue to use my HTC Fuze and just let my contract expire (in October). If I take it back, come October, I will decide whether I will stay with AT&T and take on another (hopefully bug-free) Captivate, or move to Verizon and check out their Android phones -- HTC and Motorola devices!
I just did a hardware master reset. It isn't exactly a hardware master reset like the tech guy described it. He gave me the directions to "delete user data". It deleted the apps that I have downloaded from the Market, and other things. I don't know what else. However, when it booted up again, I noticed my settings and widgets are still there. My homescreen was still customized the way I had it. So, it's not a total master reset. The software Factory Reset isn't also a total (software) reset. I did that and found some folders left in my internal memory (not my external MicroSD) from the previous working session. Hmm..
my captivate started to shutdown about five days ago. it's been doing it once a day, always in the morning. i wonder if it has something to do with the power management. the phone is always charged overnight and the shutdowns always seem to happen about an hour or so after i unplug it from the charger.
the one day it didn't shut down, i noticed that the lock screen was unresponsive (ie i couldn't unlock the phone) and i ended up having to power down the phone anyway.
vksf01 said:
my captivate started to shutdown about five days ago. it's been doing it once a day, always in the morning. i wonder if it has something to do with the power management. the phone is always charged overnight and the shutdowns always seem to happen about an hour or so after i unplug it from the charger.
the one day it didn't shut down, i noticed that the lock screen was unresponsive (ie i couldn't unlock the phone) and i ended up having to power down the phone anyway.
Click to expand...
Click to collapse
exactly how it happens on mine.
i'll see what happens over the rest of the week and then try the master reset. if it still happens, i'm going to return this for another one. unfortunately, i've had it for over 30 days.
vksf01 said:
i'll see what happens over the rest of the week and then try the master reset. if it still happens, i'm going to return this for another one. unfortunately, i've had it for over 30 days.
Click to expand...
Click to collapse
Even after 30 days, you will still be able to return it (maybe to Samsung) for repair or a replacement. Good luck.
vksf01 said:
my captivate started to shutdown about five days ago. it's been doing it once a day, always in the morning. i wonder if it has something to do with the power management. the phone is always charged overnight and the shutdowns always seem to happen about an hour or so after i unplug it from the charger.
the one day it didn't shut down, i noticed that the lock screen was unresponsive (ie i couldn't unlock the phone) and i ended up having to power down the phone anyway.
Click to expand...
Click to collapse
Mine has shut down twice, and I've only had it for 12 days. As you described, it happened both times in the morning, following a recharge.
I had to remove and replace the battery to get it to turn back on, is that the same thing that happened to you? I mean to say, did you have to remove and replace the battery to get it to work again?
The two Captivates I've owned (and returned due to a combination of GPS and Random Shut Downs) have shut down on me even in the middle of the day (not only in the morning after recharging for the night). It shut down on me while getting my afternoon coffee. I was showing the phone to the Barista, set the phone down on the counter to pay, picked it up, walked back to my office and just when I'm about to wake it up, it does the bootup. It also shut down on me at night while walking in the dark. I noticed my pocket lit up. I pulled out my phone and I saw the Shut Down screen as if you had pressed and held the power button (but nothing else was in my pocket that could have pressed the button!).
Random, I tell ya. Random.
pmpntl said:
exactly how it happens on mine.
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Click to collapse
Larry202br said:
Mine has shut down twice, and I've only had it for 12 days. As you described, it happened both times in the morning, following a recharge.
I had to remove and replace the battery to get it to turn back on, is that the same thing that happened to you? I mean to say, did you have to remove and replace the battery to get it to work again?
Click to expand...
Click to collapse
no, i just turned it back on using the power button.
I just wanted to chime in to say that I am having the same problem. Random shutdowns, not necessarily related to charging. Often they are in the morning however. For me it has been happening a few times a day. Likewise, it seems to have not happened at first, but began a few days ago (I have owned the phone about 2 weeks.)
Are you guys rooted? I have tried unrooting to see if that matters. I don't know why it would, but perhaps...
I'm kinda hesitant to post this, because I know you guys go through great lengths to emphasize searching first. I watched the video when I registered, nice touch. More forums could use vids like that!
oh well, here we go:
I have owned an Iphone every since they where introduced to the market. I have been wanting to make a switch for a while now. I was very close to purchasing a G2x back in April when they came out, but I held off. Well recently, a coworker let me check out his HTC G2 and I was amazed at the functionality, features, and other misc items compared to my old Iphone 3GS. I was never a fan of the slide out keyboard, so I knew the G2 was not for me.
Last week, I just missed the free promo on T-MO's web site, so Instead I purchased a G2X locally. I was totally unaware of all the problems you guys where having, as the typical review sites never mention these issues.
I have owned the phone for 8 days, So far here is whats been a going on:
7-29-11 Purchased the phone from Best Buy, decided to buy from them since they where the cheapest out the door with out rebate. I hate rebates! lol
Right before I am going to bed, I plug in to charge, and the phone shuts off, I cannot get it to power back up. I did not know about pulling the battery, I thought it had just died. I was going to wake up the next morning and take it back.
7-30-11 When I woke up, I looked around online, and found out about removing the battery and putting it back in. Now phone is working again.
I was able to get the OTA update to 2.3.3, right after the update, I did a master reset.
8-2-11 I downloaded a "radio scanner" app, and the first time I executed it, the phone froze, requiring another battery pull. Afterwards, the app ran fine.
Those are the only 2 major issues I have had.
Here are a few other things I noticed:
Screen: No separation, very slight light blur around top corners with lit black screen. Does not bother me, and I can't really notice it 99% of the time.
GPS: I know some have been having issues with this, for me, The time to get an accurate fix can sometimes take anywhere from 5-30 seconds. Even with the stock toggle always turned on, I do not always have the GPS Icon in the top bar, I don't know if I am supposed to. Can someone please confirm this?
WI FI: Seems to be working like intended, no complaints there.
BT: I have nothing to pair with the phone, so I will probably never know.
Making calls: this is kinda annoying, I will look through my call log and select a person, I see the dialer initiating so I put the phone to my ear, but a few seconds go by and nothing.... I look at the phone and find myself looking at the call log again, like the dialer crashed? Also, during the conversation the screen will turn off. I think this is normal, but when the phone detects motion shouldn't the screen turn back on?
Other than that, I love this phone so far. However, I do not want to swap handset after handset, refurb after refurb with T-MO or LG.
Is it possible that the phone will NOT continue to get worse as time goes on? Or should I take the first shut down as a sign of whats to come in the future? I have a 6 days left to take this thing back, but I am having a major conflict with myself about keeping it. What makes it even harder, Is I have already ordered a 32g micro SD, Trident case, and 3 extra data cables.
My plans are to root it, and run some sort of rom with it once I read up and half ass know what I am doing.
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TLDR:
Have owned phone for a week. Shut down instantly the first time I charged it requiring a battery pull. Froze/crashed due to an app maybe Second battery pull.
Question a few functions but otherwise works like a champ.
Purchased case, micro sd, extra data cables.
thinking of taking it back and cancelling contract to avoid future headaches, but not sure if I should or want to at this point. need avdice please!
Doesn't sound like a lemon. The stock software is buggy. If you're gonna root it and flash another rom then you're gonna love this phone.
The GPS indicator is normal. It only shows when an app is using GPS for your location. Otherwise it doesn't show.
G2X CM7
It doesn't sound like a lemon to me either. I bought mine in April and my phone had a few reboots while charging overnight and two freezes in the first month. It has been OK since then, although I did not do anything about it (and I'm still on Froyo). The only thing I do is that I reboot my phone manually once in 7-10 days because the phone starts to lag. I believe this is normal for all smartphones including iPhone...or am I wrong?
Oh, forgot to mention when I hit the power button to wake the phone and go to the lock screen, I briefly see the last screen I was in before the phone went into sleep mode. Total lack of QA in my opinion... Will a rom fix this?
And yes Man of La Mancha, the iphone would get somewhat glitchy, but a reboot always took care of it. I didn't really have to reboot it too often, maybe once every 2 weeks or so.
HTXg2x said:
Oh, forgot to mention when I hit the power button to wake the phone and go to the lock screen, I briefly see the last screen I was in before the phone went into sleep mode. Total lack of QA in my opinion... Will a rom fix this?
And yes Man of La Mancha, the iphone would get somewhat glitchy, but a reboot always took care of it. I didn't really have to reboot it too often, maybe once every 2 weeks or so.
Click to expand...
Click to collapse
The lockscreen issue is a known bug. CM7, or any ROM with 2.3.4+ doesn't have that problem.
Hi, guys, I've been hesitating whether to buy or not the HTC 7 Pro over the last 7-8 months. I've been waiting so far for the device to get mature and any manufacturing defects/flaws to show up (if any).
So, guys, you've been using the device for 7-8 month now (some of you rigorously) and your feedback will be important to me.
How's the device holding up? How's the hinge mechanism holding up? Any signs of wear after 7-8 months of use? How's the sliding mechanism holding up? Are there any indications that the phone will fall apart soon?
Any problems at all? Please post here.
Ive used it for 8 months now, and i love it. No problems at all on the hardware
mine holds very good. i like the battery life of it. and the whole phone is made of good materials, the mechanism is really good, and it looks like it is build for some years to hold, and some rough use also the phone is worth all the money
and i have the latest RTM build of the OS (7720) with it the phone gets even better than on the stock version of the OS.
Been using 7pro since March, no major problems to report. I work in construction so the phone has to cope with less than perfect enviroments. Keep it in a sock, use a screen protector. There appears to be some sort of protective coating on the battery cover that has started to rub off, but other than that I can report that it is an excellent quality phone and I see no reason (at present) why it won't last the 24months of the contract.
Sent from my 7 Pro T7576 using XDA Windows Phone 7 App
fashion_m said:
Hi, guys, I've been hesitating whether to buy or not the HTC 7 Pro over the last 7-8 months. I've been waiting so far for the device to get mature and any manufacturing defects/flaws to show up (if any).
So, guys, you've been using the device for 7-8 month now (some of you rigorously) and your feedback will be important to me.
How's the device holding up? How's the hinge mechanism holding up? Any signs of wear after 7-8 months of use? How's the sliding mechanism holding up? Are there any indications that the phone will fall apart soon?
Any problems at all? Please post here.
Click to expand...
Click to collapse
i only have a problem with the back cover, it seems that is painted in grey and not the original color of the metal plate. and now after just 2 months of careful use. the letters on the cover are fallen out i a cant find them. and the color splits...
Has somebody the same problem like me???
but still a good phone.
Hey there
Yes, I had to send mine back in under warranty. The unit had an internal memory error and would get stuck in a constant boot loop.
The phone is built well, so it was a shock when it stopped working.
I can only say 2 bad things about this phone.
1) the capactive buttons are really annoying. Its very easy to brush past them and bring up Bing
2) WP7 sucks, its really good and bloody terrible at the same time.
Sent from my 7 Pro T7576 using XDA Windows Phone 7 App
mainly software bugs. The phone has managed to freeze up a couple of times, requiring battery pull; and it does get pretty hot while using gobs of data. Still, its far more refined than my TP2
Dinchy87 said:
the letters on the cover are fallen out i a cant find them.
Click to expand...
Click to collapse
Same issue with mine. Doesn't look too bad though. Other than that, had mine 5 months and had no issues at all.
Personally, I don't like the capacitive buttons.. and I'm becoming increasingly annoyed with the search button!
Also, I don't know if anyone else has this problem..
If my keyboard is slightly moved/nudged, it wakes the phone up. See video..
http://www.twitvid.com/CHP21
waj3k said:
Also, I don't know if anyone else has this problem..
If my keyboard is slightly moved/nudged, it wakes the phone up. See video..
http://www.twitvid.com/CHP21
Click to expand...
Click to collapse
I have the same problem: http://www.youtube.com/watch?v=XNQ1nK3cutY
Now a couple of months later i see some issues, if i plug my htc 7 pro to the charger, the UI staggers, i dont know to describe it. it feels and looks like 2 frames per second if i slide thru the start screen. i think this is a software bug. because the battery statistics app (homebrew) says that it uses only 171MB of memory, from the 571MB. so it could not be a memory issue.
Dinchy87 said:
Now a couple of months later i see some issues, if i plug my htc 7 pro to the charger, the UI staggers, i dont know to describe it. it feels and looks like 2 frames per second if i slide thru the start screen. i think this is a software bug. because the battery statistics app (homebrew) says that it uses only 171MB of memory, from the 571MB. so it could not be a memory issue.
Click to expand...
Click to collapse
What's your firmware version?
Do you have a software that measures the CPU usage?
Try resetting the phone.
fashion_m said:
What's your firmware version?
Do you have a software that measures the CPU usage?
Try resetting the phone.
Click to expand...
Click to collapse
i have a custom ROM from ansar which is tango 8773, bootloader still 1.22.2250.0, 5.71.09.02a_22.51.50.21U ROM. i tried to restart the phone but still the same. i have this battery meter app where i can see how many RAM is used, but not a CPU meter app and it looks like the CPU is doing something in the background for the whole time of charging, it happens not in the first second i plug in my phone, but in the first 5 minutes and then until i unplug it it doesnt stop. it is really a big bug. the scrolling on the start screen is in WP7 really fast but on charging it is like 2-3 fps. but i dont touch my device now until it is charged...
Dinchy87 said:
Now a couple of months later i see some issues, if i plug my htc 7 pro to the charger, the UI staggers, i dont know to describe it. it feels and looks like 2 frames per second if i slide thru the start screen. i think this is a software bug. because the battery statistics app (homebrew) says that it uses only 171MB of memory, from the 571MB. so it could not be a memory issue.
Click to expand...
Click to collapse
If I recall correctly, when this happened to me, it turned out to be the battery affecting the phone's performance, whenever it was being charged.. I had loads of batteries from my Touch Pro 2 days; after swapping it out for another one, the phone no longer gets hot during a charging session, and performance remaind smooth as silk.
PS: The faulty battery HATED my TouchPad charger; most of the spares charge quick, and without fail.
i have a lot of problems with my HTC 7 pro. keyboard lights and the 3 butons light verry porr
Diepvriezer said:
i have a lot of problems with my HTC 7 pro. keyboard lights and the 3 butons light verry porr
Click to expand...
Click to collapse
What do you mean "keyboard lights"? Does it light all the time? Even when the phone is closed? But if it is closed, how can you see whether it lights?
Install this app: WinPhone Info Free. Go to Miscellaneous. See the "Keyboard deployed" section. Is is "Yes" or "No" ?
Hey, so I have this weird problem with my G Flex 2.
I got it around 40 days ago from U.S. Cellular.
I have run into this problem about three times now, and from what I can remember it always happens when I have music playing. I tap the screen on to the lock screen then let it go to sleep or turn it off myself. When I wake it back up the screen is all black except for a few millimeters on the top, where I can see some display.(*note, this doesn't happen every time)
I am able to scroll through the display but no pop up menus. Since the battery is sealed off in the back of the phone I can't use that fix, holding the power button only brings up the menu option to turn off the screen which doesn't do me much good since I can't use the screen.
If I wait for 5 minutes or so the phone will right itself, but I don't want this to be a persisting problem. I'm not sure if this problem is tied to the music playing, it hasn't happened when it isn't playing, but I play music on my phone quite often. (note* I am playing the music from my phone, not streaming)
If you need more info I'll do my best to provide it. This is all I can think of right now.
Honestly, I don't expect anyone to have a fix yet since the phone is fairly recent and not as popular. I tried looking under G3 forums since the UI is pretty much identical, but I didn't find anything.
Sorry, my post is a little wordy.
I'd appreciate any help anyone can provide. Thanks
Yes, this has happened to me twice recently too. Once the screen was completely black except for a bright white line at the very bottom, but the phone was still responsive behind the dead screen. The other time there was a distorted/ghosty notification bar showing at the top but nothing else (like what you reported). Then the problem would resolve completely and spontaneously after resuming from sleep a few times. I have the Korean model (F510S) which was a gift so I'm stuck with it - no returns or warranty available.
bonebeatz1234 also posted about a similar problem. Seems like a hardware fault?
The replacement phone screen was fine i had a different issue of over heating and had to return it . I opted to get another device the note 4. Didn't wanna go that route bit had no choice i loved the design and ui of the flex 2. I wished lg would of just ditched the 810
~~~
Hi, I encountered same problem here.
Is anyone able to send me a screen shot or a video of this problem.
As I need to use this to prove the situation and claim warranty from the seller, however I didn't take a photo or something when the problem happened to me.
please sent to [email protected] if you have the photo or video and many thanks~
Just had this problem also had a g flex 2 for about 21 days now and it happened to me after a restart in the car with a pinkish line at the top and the phone was completely responsive even though the screen was blank
I think it might have to do with heat cause I held it by the ac vent while I was reading this board on my nexus and when I looked back at the phone it was working perfectly
But I swear during my time with the phone it heated up way more than this time and this time the phone wasn't even hot
I reset the phone like 3 times before I held it to the vent and it didn't help at all
Using the att variant with android 5.1.1
Have the same problem every now and then, found a recommendation on another website and in the instruction manual to reset the phone by holding down the power button and volume down button for about 10 seconds or to turn it off by holding down the same buttons for 20 seconds. I find what works better though is to just leave the phone alone and it corrects itself within about 5 minutes.
Having this same problem. Happens once every couple of weeks. Any updates on this?
I think that this is a heat problem....everytime i left my phone in the sun, it show me this strange error.
I'm not convinced its a heat issue. I looked at my battery chart the last time it happened and it was barely over 90 deg. It seems it happens to me when it is charging PLUS doing something like streaming music or GPS is on. I need to start taking notes. I should have done that before.
this have happened to twice too. weird anomaly.
assyriska said:
I think that this is a heat problem....everytime i left my phone in the sun, it show me this strange error.
Click to expand...
Click to collapse
even you can show some errors if u stay on sun.
Inviato dal mio LG-H955 utilizzando Tapatalk
Having the same random issue. Today it happened and reboot would not fix (it usually does) finally after about 30 minutes the screen came back to normal. I now disabled lock screen in case I need to get data off the phone from pc ? in the case that the issue becomes permanent.
Sent from my LGLS996 using Tapatalk
although it's an old post, but worth to mention, that It can happen to all the LG Flex 2 models.
It is caused by a heat or inaccurate voltage. let me explain how it can happen:
heat - when you put the phone on the car's cradle under the car's front windows during a sunny day - it will happen.
voltage/heat - when you charge your phone and not using your original charger (eg chinese car chargers) - it will happen.
so what to do? I've noticed that putting the device over the cat's air conditioning , can reduce this to few minutes. also, if you can, mount your cradle over one of the air condition outlets and it will freeze your phone all the time
Red_shift said:
Hi everyone, my Note 2 shuts down when the temperature is moderately low (under 15 °C / 60 °F)
I thought it were a battery problem, since I still used the 2013 one with which the phone was originally shipped.
But buying a new one didn't solve the problem.
I tried swapping batteries with my girlfriend (who has the same model of phone, without the shut-down problem) but this didn't work too (regardless which battery I use, my phone shuts down, hers not) -- unfortunately I thought of swapping the batteries only after buying the new one...
So I thought it could be some sw problem and flashed a new ROM (crDroid 7.1.2)
I'm very pleased since this is much better than the stock ROM I had before, but the shut-down-in-low-temp problem still rears its ugly head (maybe a bit mitigated).
E.g. today I went skiing and carried the phone in the breast pocket of my jacket. Outside temp was about 2-5 °C, so it wasn't really cold, but the phone shut down.
When I tried to power it on, it wouldn't until I carried it home and put it on recharge.
After a few minutes of recharge, I could power it on and the battery was at 98%...
Any ideas of what the problem could be? Something hw?
If nothing else works, I theoretically could take off the display and digitizer of my phone and connect it to a third Note 2 (which display was broken by my girlfriend some time ago, otherwise it works fine), but I hope there is some simpler solution because I've never done something like that...
Thank you for your help!
Click to expand...
Click to collapse
Any ideas what the problem might be ?
ishtiak02 said:
Any ideas what the problem might be ?
Click to expand...
Click to collapse
No, therefore I was asking.
Did you move my question here?
I posted it in the Note 2 forum, wouldn't it be more IT there?
Thank you!