Hello everyone!
I have a Motorola g7 power xt1955-4 reteu2.
In the last two months, I got an issue with my wifi connectivity. My phone is Connected to the hotspot of another smartphone. And it frequently disconnects from wifi. It works after I turn off and then turn back on the wifi.
But I have to do this each time.
I uploaded two screenshots, to see how my wifi menu looks like.
I did a network reset.
I uploaded two bugreports.
And the issue is the same on motorola g7 power.
Besides, I connected to my hotspot another device (a computer with wifi usb), alongside motorola g7. When my motorola wifi got disconnected again, the wifi icon from my computer showed no problem.
I also connected another phone to that hotspot. The wifi remained connected while motorola's wifi got disconnected.
Which means the issue is only at motorola wifi, not the hotspot.
As I remember, it only has this issue since the last update.
Besides the wifi issue, I remember that two times my phone stopped responding and I needed to restart it.
It is updated to the last version, I think.
I have build number QPOS30.52-29-7-5
I turned off the constantly scanning for wifi and bluetooth devices, but the issue is the same.
What would you suggest?
Thanks in advance for your answer.
Related
I had been having trouble with the wifi on the infuse since I got it. I would be connected but have no surf. At first I thought it was the router but I ruled that out by trying 4 different brand and several security settings.
I then noticed what seemed to be the problem. When I'm on the phone and using my bluetooth headset I would lose connection on the wifi. It would still show me connected to the wifi but I wouldnt have surf. The second I turned the bluetooth headset off, what ever page I was trying to load would come up. I tried this serveral times so I know its not my imagination.
Anyone else seen this issue? Btw its a motorola H790
We experienced an issue while reconnecting to the WIFI network after an unavailability of the connected WIFI network.Our issue can be reproduced by following the below steps.
1. Turn on the Wi-Fi adapter if not turned on. Wi-Fi is connected.
2. Went out from WiFi coverage area. Wireless manager display WiFi ‘unavailable’. Then after about 5 seconds, it shows ‘connecting’. About 10 seconds after that, it shows ‘unavailable’ again. This cycle continues.
3. Came back to WiFi coverage area. It does not detect WiFi network and wireless manger continue to display the above cycle.
4. Turned off the Wi-Fi adapter. Turned it on again. Then WiFi network is detected and WiFi is connected.
This issue in step 3 occurs roughly 4 out of 5 times when I come back to WiFi coverage area.
Additionally when it fails, I noticed that it does not show any of the available WiFi networks when I search for networks using ‘Find WLANs’ option.The OEM version that I used is 02.40.0211. I have attached the ‘Wireless log’ of a test that produced the issue. Also I have attached the screen shots.
Moreover, We have downgraded one of our devices to OEM version 02.31.0002 and this issue is still there.
If the phone goes to sleep mode(Idle) & then try to reconnect , then it connects successfully.
Please see the attached screens & the log file for more information.
Suggestions to overcome this & reasons for this issue are highly appreciated.
I have no idea if anyone else has posted about this problem. My Moto G 4G Wifi stays connected but when trying to load a webpage or load something on facebook for instance it acts as if Wifi is disabled whilst I am actually connected and have a full signal. It is a tad annoying as I have to turn my Wifi off then on again to fix it but it happens quite frequently.
linternboy said:
I have no idea if anyone else has posted about this problem. My Moto G 4G Wifi stays connected but when trying to load a webpage or load something on facebook for instance it acts as if Wifi is disabled whilst I am actually connected and have a full signal. It is a tad annoying as I have to turn my Wifi off then on again to fix it but it happens quite frequently.
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Click to collapse
This is a well known Bluetooth/Wifi issue. They share the same frequencies and on the Moto G 4G it does not work well together.
There is one workaround : turn off bluetooth, turn off wifi, turn on wifi again, and your connection will be good. You can as well turn off bluetooth, activate flight mode, deactivate flight mode.
Another possible workaround is to use only the 5GHZ Wifi band, and not the 2.4 GHZ band that conflict with Bluetooth. For this you need to change your Wifi access point config, expecting that it's recent enough to allow that. Off course it won't work if you're not home, or don't have access to the configuration of your access point.
My moto g is the moto g 4g 1st gen. I have never had the Bluetooth turned on my device and its remained off since I bought it. My moto does not pick up 5ghz wifi frequencys and as far as I know no moto g 1st or 2nd gen can. I have entered recovery and cleared the cache and have tried turning my phone off and booting to safe mode to connect to my WiFi. Lastly I have changed my wifi's 2ghz channel a few times and whilst my device always can connect and shows it is connected after a little while it acts like I have lost connection even tho its clearly connected and I have to turn my phone's WiFi of then on again.
WiFi Continually disconnects and reconnects
I have similar problem. Just purchased Motorola Moto G 4G XT1039 (didn't want the larger size of the 2nd gen version). Connects to my wifi but continually disconnects and reconnects and web pages only intermittently load. Phone is located close to router and signal strength shows as Excellent except when disconnecting and reconnecting. If I watch my network name in Wifi Settings it frequently changes from Connected to Authenticating and reconnects. Have tried disabling disconnect duringsleep and avoid weak networks wifi options and cleared the cache but no effect. Internet works fine over 4G. Has anyone else experienced and managed to solve this problem? The phone has Android 4.4.4. Thanks
Try untick Wifi optimisation in advanced Wifi options.
Sent from my XT1039 using Tapatalk
Sorry - I should have said that I have already tried that as well but thanks for the suggestion. Just for info I have a laptop and a Samsung Galaxy Tab S 10.5 tablet and an LG Smart phone that all connect with no dropouts at all so I don't think its a problem with the router. I'd be grateful for any more suggestions as I don't really want to have to return the phone.
Just spent the last few days on this. I have a Moto g 2nd gen Android 5.0.2
If the Bluetooth is on and certain devices are connected the wifi shuts off after 5 minutes. It's weird because some devices work. In any case shut off the Bluetooth and the wifi should work . At least mine does. If I use Sennheiser mm450-X headphones using Bluetooth the wifi shuts off. If I use Kinivo BTH 220 Bluetooth headphones I have no problem. So far I see the Sennheiser use the AptX codec which by the way was listed as a codec of the Moto g 2nd gen which is why I bought it.
Can some one with more knowledge look at this and possibly the others codecs?
Motorola said they are not responsible if your device does not work and maybe their next update to version 5.1 will fix it. I asked when the update will be out and the response is "soon". Having read multiple forums I'm guessing it has something to do with updates and or the codecs. I did the whole dance of wiping the phone and killing a chicken. At least the chicken was tasty.
My work network went down earlier so i thought i would just tether the laptop to my S8 over wifi and use my 4g connection instead. But the laptop constantly connects then disconnects about 2 seconds later, over and over again (I can see it in the hotspot settings on the phone thta it appears as a connected device then vanishes immediately after). Tried turning hotspot on and off again on the phone, made no difference. Normal wifi use on my phone seems ok, its just this wifi hotspot that doesnt seem to work properly. Using exynos version on AQDD.
I'm having the same problem tethering my s8 to my android head unit. I connected to my tv box just fine, but I see the same cycle as you when I try to connect to my HU. I previously connected my S6 to the HU with no issues. The only thing I can think of is I used Smart Switch to copy everything from my S6 to S8 and it copied tethering settings as well and maybe that messed something up. I've changed the network name and password but that didn't help.
I finally got mine to work. I changed the security setting to open, and it connected. I then turned on only allowed devices and added the mac address of the head unit.
Hi,
I have a problem with wifi connection on Honor 8 (FRD-L09C432B399, EMUI 5.0.1) - I have no problem to connect to wifi networks, but wifi is spontaneously shutted down regardless of whether I am connected or not on router/modem. The wifi switch is still on (blue), but all visible networks disappear, the phone disconnects from the connected network, and it takes a few seconds before the phone finds networks again and automatically connects to the known network. I made a factory reset, but without success, rather it seems to me that the situation has worsened and wifi fails nearly every 10 seconds.
Any suggestions how to fix this problem? Thx.
Fersf said:
Hi,
I have a problem with wifi connection on Honor 8 (FRD-L09C432B399, EMUI 5.0.1) - I have no problem to connect to wifi networks, but wifi is spontaneously shutted down regardless of whether I am connected or not on router/modem. The wifi switch is still on (blue), but all visible networks disappear, the phone disconnects from the connected network, and it takes a few seconds before the phone finds networks again and automatically connects to the known network. I made a factory reset, but without success, rather it seems to me that the situation has worsened and wifi fails nearly every 10 seconds.
Any suggestions how to fix this problem? Thx.
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Click to collapse
Are you sure, 'Keep wifi off, during sleep' isnt set to 'Always'? As you already have resetted to factory set it shouldnt be. Although please verify.
Yes, it is; also 'Wi-Fi+' is dissabled.