Hello all,
Here are the specs of the trouble phone:
Pixel 3a XL
Android Version 11
Kernel 4.9.232-ga8a0fbc4fb8e-ab696031
So yesterday I dropped my phone a little too hard and the screen stopped working. No damage, just would not turn on. I've replaced the screen myself quite a few times so I thought the internal connection had disconnected. I reset the connection but it didn't seem to fix it, so I took it to a phone repair shop. They did a diagnostic but told me they couldn't work on the phone because some of the graphite coating on the phone interior was scraped off (I accidently did that a preivous time when I was replacing to screen). They told me that the graphite was needed for connections and the motherboard might be broken so they wouldn't test any new screens and I should just recycle the phone?? mind you the phone was still working, vibrating and making noise so that didn't make any sense to me. I thanked them for nothing and left the store.
I tried to reset the screen connection and whatever they did to diagnose my phone actually made the screen work again. I think it was some kind of reset, I noticed all my app preferences were gone and my lock screen changed but I still had all my apps and such. Everything seemed to work except that I could not connect to my WiFi network. Upon entering the password and attempting to connect I am returned with a "failed to connect to network" pop-up immediately. It doesn't seem to be trying to connect at all, it just immediately fails. I can still see all the wifi networks around me, and I can connect to LTE. I can't figure out what is wrong, I've gotten this error with multiple different WiFi networks, cleared the wifi settings, tried it in safe mode, restarted; all have had no effect. I even tried a wifi app and it just returned "failed to connect, enable and disable wifi and try again", which does not change things either.
I noticed that my google play update still shows October 2020, and says I need to restart my phone to finish to update. Restarting has no effect though. I think the restart was pending when I dropped my phone, so the repair store's diagnostic may have messed something up with the update. Should I do a factory restart worse case? I can't figure out if this is even a hardware or software problem, the antennas should be fine if I can still detect WiFi sources but I don't know. Any ideas?
Related
My HD7 worked without issue from the beginning of the year til around a month ago.
All of a sudden, my WiFi became extremely unreliable, sometimes taking an overly long time to recognise or connect to an obvious access point, sometimes finding none at all.
After I do manage to connect wirelessly, I see no speed increase in data transfer to suggest that the phone is even using the wireless link. Web pages sometimes load slower than over 3G. I had read that HD7s have trouble using certain WiFi protocols and adjusted accordingly, but the workaround was to no avail.
Additionally, once WiFi has been selected, I cannot switch it off. I am 'locked out' of the WiFi settings page. When I tap it in the menu it responds as if I've nudged it but it cannot load. The only solution is to remove the battery. On occasion, this stuck WiFi has also caused the capacitive buttons, camera and power switch to become inactive. Curiously, touch screen function seems unaffected.
I thought maybe this issue was tied to corrupt settings with my hub, but changing SSID / WEP key etc etc on my router hasn't fixed the problem, and connection to other open WiFi signals jam the phone just as badly.
I upgraded to Mango in the hope that a fresh OS update may 'rejig' my wireless settings into working, but again, no joy.
Anyone experienced anything similar? My final options seem to be factory reset the handset to see if that solves the issue, or return the handset to O2. (Both involve losing all my data, game saves, application data AND the recently delisted SW: Battle for Hoth permanently.)
Anyone got any other thoughts?
*EDIT* After a bit more research, I found that even when the phone has connected to a WiFi source, by turning Operator Data Service off, you can see that the WiFi service is in fact not doing anything.
I braved a factory reset, managed to whack WiFi on no problem, browser ran at appropriate speed, then everything crashed as per usual, I couldn't connect to the marketplace and had to pull the battery in order to use any of the capacitive buttons. I guess it was a hardware issue individual to my phone after all.
Guess I'll give O2 a ring sometime soon to sort a replacement. Not looking forward to losing all my game progress though it has to be said.
bro i m having the same exact problem havent find any solution yet i even tried to copy and replace the wifi files from another clean htc hd7 but useless when i upgraded to 7740 the wifi worked perfectly for 1 night only then at the morning it stopped working, everything else works great. my theory says that its not a hardware problem cz i used internet sharing which uses the wifi adapter (if i m right) so its a software I GUESS
soufano21 said:
bro i m having the same exact problem havent find any solution yet i even tried to copy and replace the wifi files from another clean htc hd7 but useless when i upgraded to 7740 the wifi worked perfectly for 1 night only then at the morning it stopped working, everything else works great. my theory says that its not a hardware problem cz i used internet sharing which uses the wifi adapter (if i m right) so its a software I GUESS
Click to expand...
Click to collapse
I had the same problem as well, couldn't connect, got to the point where even the power button stopped responding. Hard resets would only help for a short time and enabling WIFI would never connect right and eventually get me back to the same problem. I then got a replacement device, but it's not much better, I still can't connect to any WIFI, but at least it's not freezing up on me. My solution thus far has been just to avoid turning on WIFI if at all possible, but it's far from a perfect workaround. I'm guessing it's the HTC WIFI driver that's got issues.
i got similar problem.. send phone to service problem was "circut board"
replaced working fine...
when i was using wifi my phone was freezing some menus stop working and i have to remove battery
Hi all. I have a weird issue that after Googling it doesn't seem anyone else has had.
The issue started earlier today, in the morning. I was using my phone on the WiFi and it was working phone, then my phone crashed, restarted itself.
I noticed it wasn't connected to the WiFi, went to the WiFi settings and where it usually says the list of networks it said "Turning on WiFi" and the slider at the top was greyed out so I couldn't turn it off.
I tried airplane mode and that didn't help. But the phone was working fine on my mobile data so restarted.
Now the weirder part starts. I basically have an issue where, if I turn on the WiFi, my phone crashes, or doesn't act like it's turning the WiFi on.
Even going Settings and then pressing on the WiFi option freezes the phone.
The problem started when I was still using 4.4.4 however since the problem developed I've used my mobile data to download the updates and now have 5.1.1 I think.
The problem persists even after updating to the most recent version and doing a factory restore. The phone is currently completely stock with nothing downloaded on to it. All I did is go through the first time setup for the device.
The WiFi currently is off, and the phone is working however it won't connect to my data, it has the signal bars and then an ! instead of a 4G icon.
If I try to turn the WiFi on it crashes the phone.
The phone is still under warranty so I plan on contacting LG on Monday however it's currently 3:34 AM on a Sunday so I have a day until I can call them and was hoping for a solution in that time.
Thanks in advance. I have the phone to hand so anything you want me to test I'm able to.
There is some information I didn't type as I don't know what is important was trying to avoid a wall of text so if you have any more questions I'll answer I best I can.
Thanks for reading, I hope you can help!
So, I bought a cheap "4k action camera" to play around with. It has wifi, and I was working on getting it connected to my phone .
While doing so, the wifi on my phone sort of.. hung. I couldnt switch to my usual wifi network, it was just sit and spin, eventually wifi stopped showing my networks altogether. If i open ip the wifi settings, the indicator just spins, i cant turn off wifi, and no networks are listed. After doing so, I cant even shut down my phone without holding the power button for 10 seconds.
I'm just trying to get this cleared up, anyone have any suggestions? I have my phone connected via ADB, but it's stock, no mods, no root. I've considered a factory reset, but I'd like to avoid that if I can.
Thanks!
Well. After a few hours of fighting with this, I ended up unlocking (which of course wiped my phone). This way I'm free to root or flash in the future without that being a barrier again. The wipe, of course, resolved my problem.
I'm trying to decide if I want to jump straight to a custom ROM now or not, before I get too deep into getting my phone set back up. Any suggestions?
Thanks for reading!
Hi everyone.
I hope someone can help me please. I have an old Moto G3 phone I want to give to someone so I’ve uninstalled everything personal off the phone and then done a factory reset.
Now for some reason I cannot get it back on to my home wifi to finish setting up the phone. Initially, I selected my network and then input the password but all it returned was ‘Authentication Problem’. It then stopped even being able to find my SSID on the available networks but eventually it showed up again but still doesn’t connect. I originally bought the phone second hand from ebay a few years ago and it had been factory reset by the seller. It isn’t rooted or locked to a network. I’ve never had an issue connecting it to my network before tonight.
However, the phone has been turned off in a drawer for several months. About 7 weeks ago I had to install a new Virgin Media Hub-3 modem as the previous modem was dying of old age so tonight was my first time attempting to connect this phone to the new modem. I normally have 11 different devices connected to my wifi at any one time and all of them work perfectly.
I’ve tried absolutely everything I can think of. My other devices all see and are connected to the network completely fine. I’m literally sitting within 2 feet of the modem and it’s showing a very strong signal.
I have tried the WPS button, WPS Pin, rebooting the phone, rebooting the modem, resetting the network settings, rerunning the factory reset, making sure the modem is set to broadcast the network name, inputting the SSID and password manually. I even tried disabling the modem firewall in case that was blocking the phone and I must have manually typed in the wifi password over a dozen times which I keep noted down and I know is correct. Basically I’ve run out of ideas. As the phone isn’t locked I also tried my the sim from my current phone to test it. Although it can make calls no problem, I still can’t get on to my home wifi.
I’ve tried turning off the wifi and shutting down a couple of my other devices and then turning them back on and they reconnected to the wifi straight away without a problem. I can’t believe the problem is with the modem as it’s only 7 weeks old and everything else is working perfectly on it.
I’ve also tried googling the problem but still no luck so far.
The phone is on Android 6.0.1, it’s a Motorola Moto G3 with a 16GB microSD card but has no sim card installed.
I bought a Galaxy Express 3 (sm-j120a) on Ebay (new condition) to use as a backup phone. I began the setup process and tried connecting to my WiFi. I put in the correct password but it will constantly cycle between showing "Connecting" underneath the SSID, then suddenly the SSID disappears, then suddenly it will reappear and show "Connecting" underneath, etc. It will do this indefinitely and will never connect. If anyone has experienced this issue before and knows how to fix it, I would greatly appreciate some help.
One thing I haven't checked is whether I could update the software of the phone to the last available update. I wanted to hold off on putting in my sim card because I have a nano sim and I think the phone takes a micro sim and I don't have an adapter yet. Is there a way I can download any available updates to my computer, then send the update to the phone via a USB cable?
Thanks!
i ran into the same thing a while back with an old android phone, a samsung j120a. one day its wifi stopped working with the att modem i have, a bgw210. behavior was the same as what you described. every other wifi device in the house worked fine. tried every standard trouble shooting thing you find when you search this, including factory data reset, nothing. got hold of another phone same model... it also failed to connect to wifi on this modem, same thing.
the answer-> i resorted to playing with the wifi settings on modem, and found that the problem was with the wpa version setting- it was set to wpa 2 by default when i found it. i changed it to the setting that accepted both versions 1 and 2, and the phone's wifi now works again.
i assume at some point att updated this modem, and one of the updates was to change default setting on the wpa version, probably because wpa 2 is supposed to be more secure than wpa 1
just replying because i hate searching stuff like this and finding nothing but people asking roughly the same question without getting any answers. hope this helps somebody searching this in future