Cutting it short:
Got the Touch Pro for free from Hong Kong, brand new. Sim unlock (as indicated on HTC distributor website w/ IMEI and S/N confirmation).
Flashed to ROM version: 5.07.832.3 Radio version: 1.11.25.01, all from HTC website.
Using the phone in Canada, service provider is Cityfone (the phone indicates Rogers Wireless). I don't have a 3G plan so I'm using regular GSM network.
Problem: Everything on the phone works EXCEPT the phone function itself. Everytime I make a call or receive a call I can only talk for 5 seconds, then the phone mutes automatically.
Tried setting to GSM only and shutting down HSDPA, it just doesn't help at all.
Can anyone identify the problem for me? I really have no clue since I'm new to this pocket pc tech. If HK 3G phone simply doesn't support GSM network in Canada then I don't even do anything with it. If it's just hardware problem then I'd just send it back to HK for replacement.
Any input? Help please...Bump
I will tell you it definitely supports the GSM network in Canada but not the 3G network. I don't know the problem though.
8-pointer said:
Cutting it short:
Got the Touch Pro for free from Hong Kong, brand new. Sim unlock (as indicated on HTC distributor website w/ IMEI and S/N confirmation).
Flashed to ROM version: 5.07.832.3 Radio version: 1.11.25.01, all from HTC website.
Using the phone in Canada, service provider is Cityfone (the phone indicates Rogers Wireless). I don't have a 3G plan so I'm using regular GSM network.
Problem: Everything on the phone works EXCEPT the phone function itself. Everytime I make a call or receive a call I can only talk for 5 seconds, then the phone mutes automatically.
Tried setting to GSM only and shutting down HSDPA, it just doesn't help at all.
Can anyone identify the problem for me? I really have no clue since I'm new to this pocket pc tech. If HK 3G phone simply doesn't support GSM network in Canada then I don't even do anything with it. If it's just hardware problem then I'd just send it back to HK for replacement.
Click to expand...
Click to collapse
Hmmm, the previous poster is correct, Rogers is the only GSM provider here in Canada. And they do support 3G and H data connections, but you need a North American version (e.g. the FUZE) to use the H speeds) It should be fine for voice, tho. I've never heard of Cityfone, but it may be a subdivision of Rogers or leasing the line time.
Where did you get the SIM card for your phone? It sounds like Rogers is not recognizing the card and is cutting you off.
I know for a fact that unlocked Raphael's will work fine on Rogers, since that's what I'm using, and I've used a lot of other GSM phones on the Rogers network with no problems at all.
If you really want to keep the phone, I would suggest checking with Cityfone re: whose network are they using, or set up a Rogers Wireless account.
drtolson said:
Where did you get the SIM card for your phone? It sounds like Rogers is not recognizing the card and is cutting you off.
Click to expand...
Click to collapse
I've been using the same sim card for a very long time without problem, on celphones that were purchased locally or other tri-band GSM phones in Hong Kong. I swap the sim card back to my Sony Ericsson W800i and the voice call is fine.
I used my mom's sim card (from Rogers Wireless) and same problem occurs on the Touch Pro--5 secs and the call mutes.
I'm just not sure if it is hardware problem on the Touch Pro or if there is compatability issue with the network (which I doubt since I can talk for 5 secs before the phone mutes...). Any possible way to identify what the real problem is?
After several long calls with Verizon and help from Motorola insiders, I have been given to understand that:
1. Droid Maxx if not activated on Verizon, before leaving US, cannot be used on other carriers (say in Europe or Asia).
The reason is the SIM unlock cannot be done by the customer support since they won't see the device in their network if it is not activated first.
2. The activation cannot happen outside US, since Verizon does not have a network.
So bottom line is get the device activated before you import it from US.
Now, my Droid Maxx is locked to Verizon. I know the boot loader can be unlocked. Will this help me in flashing something that can get rid of the SIM lock that Verizon has in place.
My device is an employee edition so perhaps there was some extra protection added there by Verizon.
Please help.
I do not have a Maxx, but I'm replying because you PM'd me asking to take a look at this thread..
It has been my experience that Verizon's 4GLte phones are sim unlocked (on the GSM side) out of the box. I thought that was a condition of VZW's 700Mhz spectrum auction win? One potential issue is does the phone support the needed bands out of the box (think Bionic where a hack was needed to enable bands needed for T-mobile).
That being said, if your Maxx is truly SIM LOCKED, then unlocking the bootloader wont help you SIM unlock, nor will flashing a 3rd party Rom after unlocking the bootloader.
where are you located, and who is your carrier? Do they use CDMA for voice, or GSM? What happens when you put a non-VZW sim in the phone?
KidJoe said:
I do not have a Maxx, but I'm replying because you PM'd me asking to take a look at this thread..
It has been my experience that Verizon's 4GLte phones are sim unlocked (on the GSM side) out of the box. I thought that was a condition of VZW's 700Mhz spectrum auction win? One potential issue is does the phone support the needed bands out of the box (think Bionic where a hack was needed to enable bands needed for T-mobile).
That being said, if your Maxx is truly SIM LOCKED, then unlocking the bootloader wont help you SIM unlock, nor will flashing a 3rd party Rom after unlocking the bootloader.
where are you located, and who is your carrier? Do they use CDMA for voice, or GSM? What happens when you put a non-VZW sim in the phone?
Click to expand...
Click to collapse
Thanks Mark.
The phone Droid Maxx does support these bands since there are others who are using the same phone on GSM networks in the country.
The networks in India are:
2G capabilities GSM 900, GSM 1800
3G capabilities UMTS 2100
4G capabilities LTE 2300 (this one won't work with the phone, plus my carrier does not have it either)
The CDMA is CDMA 2000 - but I have not been able to try with a CDMA SIM, but that one has a higher probability of working.
When I put a non-VZ SIM, and set to Global mode, it does not detect any signal and the search network does pretty much nothing. The automatic mode tries to connect but then throws an error saying "can't connect to this network at this time"
I am using a brand new nano SIM card (which now is back in my Moto Defy with an adapter.)
Earlier I had a normal SIM converted to a nano SIM and that one did not work, but after I put in APN manually, I was able to access data.
I tried another user's cut-nano SIM and that one worked for data out of the box (another GSM provider).
Ditto for me, but I am using DroidMini... I also have DroidMAXX which is working great (even unlocked its BL and rooted it)...
I am also from India... Using it in GSM networks... I may get one Nano CDMA SIM to test later and will report here for sure...
Thanks...
kanagadeepan said:
Ditto for me, but I am using DroidMini... I also have DroidMAXX which is working great (even unlocked its BL and rooted it)...
I am also from India... Using it in GSM networks... I may get one Nano CDMA SIM to test later and will report here for sure...
Thanks...
Click to expand...
Click to collapse
Well, we have interacted on Rimweb recently.
The radio on the Droid series is the same. The difference between the mini and the maxx in your case is that the mini has never been activated on VZ network and hence it is SIM locked. Whereas, the Maxx would have been purchased as a used item (perhaps just activated and then sold off?). So that takes care of the SIM unlock part.
Yesterday I spend around 60 minutes with global support, VZ.
I escalated the issue to the supervisor.
He checked and said that the IMEI is clean and not in any sort of negative list. So there is nothing else that they can do.
He also said, the phones are unlocked by default for global use.
Obviously they don't want to dig deeper into why three phones are not working on GSM in India.
I am now running out of avenues. Does anyone have some debugging tool which can log what is happening when the phone tries to log on to the network?
s_u_n said:
Thanks Mark.
The phone Droid Maxx does support these bands since there are others who are using the same phone on GSM networks in the country.
The networks in India are:
2G capabilities GSM 900, GSM 1800
3G capabilities UMTS 2100
4G capabilities LTE 2300 (this one won't work with the phone, plus my carrier does not have it either)
The CDMA is CDMA 2000 - but I have not been able to try with a CDMA SIM, but that one has a higher probability of working.
Click to expand...
Click to collapse
The current Droid Maxx that Verizon sells supports the following..
LTE Band 13/4 700/1700
EDGE/GSM: 850/900/1800/1900,
HSPA/UMTS: 850/900/1900/2100 (download speeds to 42.2 Mbps, upload speeds to 5.76 Mbps
From what you listed, the Maxx should get GSM/Edge/HSPA/UMTS coverage there. And of course, no LTE.
The CDMA side of the Verizon phones is still "locked" so I also would not expect CDMA to work. In other words, if your carrier NEEDS CDMA, stop trying.
s_u_n said:
When I put a non-VZ SIM, and set to Global mode, it does not detect any signal and the search network does pretty much nothing. The automatic mode tries to connect but then throws an error saying "can't connect to this network at this time"
I am using a brand new nano SIM card (which now is back in my Moto Defy with an adapter.)
Earlier I had a normal SIM converted to a nano SIM and that one did not work, but after I put in APN manually, I was able to access data.
I tried another user's cut-nano SIM and that one worked for data out of the box (another GSM provider).
Click to expand...
Click to collapse
I've been through this with some trying the Moto X in India, and I've been through it while trying my T-Mobile and ATT sim's in my Verizon Moto X.
From what you are describing, it sounds like your APN settings for your carrier on the phone are not set right.
Example... When I put my T-Mobile SIM into my Verizon Samsung Galaxy S4, I get "unknown sim" and bars, but no network connectivity. Nothing works. By going into the mobile network settings on the phone and adding an APN with the T-Mobile settings, features like calling, SMS, data, etc. start working. I have had occasions where I thought I had the APN right, as calls and data worked, but MMS only partially worked (would send but not receive). When I do have the settings right, everything works. Similar thing happens on my Moto X with T-Mobile SIM.
---------- Post added at 07:12 AM ---------- Previous post was at 07:06 AM ----------
s_u_n said:
Yesterday I spend around 60 minutes with global support, VZ.
I escalated the issue to the supervisor.
He checked and said that the IMEI is clean and not in any sort of negative list. So there is nothing else that they can do.
He also said, the phones are unlocked by default for global use.
Obviously they don't want to dig deeper into why three phones are not working on GSM in India.
I am now running out of avenues. Does anyone have some debugging tool which can log what is happening when the phone tries to log on to the network?
Click to expand...
Click to collapse
Unless you have an active account with Verizon, and are trying to use their service when traveling, Verizon wont help you. In other words, unless you are trying to get your Verizon phone, working on Verizon's Global Roaming service, on your currently active Verizon account, they wont help you.
Even if you are a Verizon customer who is just traveling and popped out your VZW SIM in favor of using a local prepay sim to save data/voice costs, once you pop that VZW SIM out, they wont assist.
But you have received confirmation of what I said.. the GSM side is unlocked.
The SIM you are trying to use is from a GSM India carrier? As long as they only use GSM (no CDMA required), your only hope will be working with them. Telling them your phone is SIM Unlocked and going from there. Or finding a local message board for the carrier, and hope people are discussing use of "3rd party" phones, and you might get some help there.
I really think it will come down to the APN settings for the GSM carrier not being correct on the Maxx.
I can't offer any more than that. Sorry.
KidJoe said:
The current Droid Maxx that Verizon sells supports the following..
LTE Band 13/4 700/1700
EDGE/GSM: 850/900/1800/1900,
HSPA/UMTS: 850/900/1900/2100 (download speeds to 42.2 Mbps, upload speeds to 5.76 Mbps
From what you listed, the Maxx should get GSM/Edge/HSPA/UMTS coverage there. And of course, no LTE.
The CDMA side of the Verizon phones is still "locked" so I also would not expect CDMA to work. In other words, if your carrier NEEDS CDMA, stop trying.
Click to expand...
Click to collapse
I have now put in a CDMA SIM card, but run into another problem with that. I will activate that SIM on another phone and then pop it in the Maxx again and check. But CDMA should work fine as reported by other users.
But the problem is the GSM part, because that is what we need to get working.
Unless you have an active account with Verizon, and are trying to use their service when traveling, Verizon wont help you. In other words, unless you are trying to get your Verizon phone, working on Verizon's Global Roaming service, on your currently active Verizon account, they wont help you.
Click to expand...
Click to collapse
That is bad on the part of Verizon. I have purchased a Verizon device off-contract and that device is a global one. So I am entitled to some support from them even if I am without a service plan.
The SIM you are trying to use is from a GSM India carrier? As long as they only use GSM (no CDMA required), your only hope will be working with them. Telling them your phone is SIM Unlocked and going from there. Or finding a local message board for the carrier, and hope people are discussing use of "3rd party" phones, and you might get some help there.
Click to expand...
Click to collapse
Yes. Local carrier. And for now, there are three such XDA members who have been facing the same issue. In one case, a member was able to make calls and receive calls and also use data. Then after a few minutes, the SIM invalid message popped up.
I really think it will come down to the APN settings for the GSM carrier not being correct on the Maxx.
Click to expand...
Click to collapse
APN settings are pretty easy. I did that with my earlier SIM and I got data working. There was no voice, so I gave that SIM back to the carrier and got a brand new nano SIM. Now, nothing works. The old and new SIM are for the same number and same service provider.
Click to expand...
Click to collapse
s_u_n said:
APN settings are pretty easy. I did that with my earlier SIM and I got data working. There was no voice, so I gave that SIM back to the carrier and got a brand new nano SIM. Now, nothing works. The old and new SIM are for the same number and same service provider.
Click to expand...
Click to collapse
Right, you got just DATA working with the APN settings, but the correct APN settings are also needed for SMS, MMS, Phone calls, etc.
I've had an issue where I had voice but no data, and it was related to APN. I've had an issue where I had voice, SMS, data but no MMS, again, it was related to APN settings for the carrier you are using.
So good luck!
the problem we sorted out to get gsm working in india first the phone must be activated on usa to get it work on india so can anyone help us > @s_u_n
So, after using the phone for a week on GSM with all application updates installed, I can safely state that
1. Verizon activation is not needed for non-VZ networks to work (at least outside US).
2. A full FXZ was installed and it probably solved the modem configuration mess that the phone might have been. Perhaps it unlocked something?
3. Four corner activation bypass method was used (as described in earlier Motorola phones).
Either 2 or 3 solved the problem
There was nothing to do with APN. Data works even without any APN settings out here, just like on my Motorola Defy.
Heads up for anyone who uses this phone. I got a couple of these unbranded open market 2g/16gb model 2005-5 via the Visible deal a while ago and tried to activate on Tello and Textnow. Bottom line, the phone will activate but it WILL NOT have LTE speed data. This effectively makes the phone useless to utilize with the TextNow free talk and text plan. It CAN be used with Tello as long as you are good with talk and text and ~128kbps data speed. The funny thing about this entire issue is that the phone works FINE with Sprint proper! Talk/Text/Data all function on Sprint but WILL NOT function on a Sprint MVNO. I have a feeling that this is probably due to APN programming issues (which cannot be done on a stock ROM) It seems the phone is setting a 1x default APN vs the proper MVNO LTE APN. Consultation with Tello Customer Service reveals that this has been an on-going issue for at least 3 months with no ETIC on the horizon. Lastly, if you are wondering WTH I am trying to use the phone on a Sprint MVNO, let me tell you Tello is hands down a great deal, provided you have good Sprint coverage in your local area.
Thanks for the heads up. I've been fighting with mine trying to get LTE all day. Guess I'm going back to my Galaxy S5.
No ETIC
I've gone direct to Lenovo with the issue and after comprehensive troubleshooting and banter back and forth there is no solution to using a moto E6 on a sprint MVNO due to the APN programming issue. The phone will work fine on big Sprint proper but you will suffer degraded or completely unusable LTE function if you activate this phone on a Sprint MVNO for the foreseeable future. All this could easily be solved IF a custom ROM for the e6 could be made wherein it allows the APN settings to be set manually. As with the Moto E 2015 you can activate the phone on an MVNO with the stock rom and then flash the custom rom and manually set the APN to get LTE speed.
Just bought a Moto E6 from Visible. Pop in a 516TQ SIM and I got service. I didn't test the speed but it seems fine with LTE logo.
If I put in the Visible SIM (uses Verizon) or T-Mobile SIM, I can see and change VPN. But with the Tello SIM, the APN cannot be changed. There is simply no manual for APN. However, data is still programmed properly and I can make phone calls and use data. I guess this is fixed from the network side. Now I am wondering if this is also fixed on Moto E4 from Boost.
nookin said:
Just bought a Moto E6 from Visible. Pop in a 516TQ SIM and I got service. I didn't test the speed but it seems fine with LTE logo.
If I put in the Visible SIM (uses Verizon) or T-Mobile SIM, I can see and change VPN. But with the Tello SIM, the APN cannot be changed. There is simply no manual for APN. However, data is still programmed properly and I can make phone calls and use data. I guess this is fixed from the network side. Now I am wondering if this is also fixed on Moto E4 from Boost.
Click to expand...
Click to collapse
I also have E6 and also was wondering if its compatible with Tello.... How are you using it on Tello if only Verizon CDMA frequencies are supported? Also, are you using Tello SIM or Sprint SIM?
I am currently using Samsung S4-L720 with Sprint SIM on Tello. It activated and works without a glitch. I wanted to switch to Motorola e6 but tello website says E6 is not compatible with Sprint Sim (which is what currently use on tello) . Do I need to buy some dedicated Tello Sim then?
user-747 said:
I also have E6 and also was wondering if its compatible with Tello.... How are you using it on Tello if only Verizon CDMA frequencies are supported? Also, are you using Tello SIM or Sprint SIM?
I am currently using Samsung S4-L720 with Sprint SIM on Tello. It activated and works without a glitch. I wanted to switch to Motorola e6 but tello website says E6 is not compatible with Sprint Sim (which is what currently use on tello) . Do I need to buy some dedicated Tello Sim then?
Click to expand...
Click to collapse
While Visible uses Verizon network, the E6 sold by Visible is a factory unlocked phone that works with all 4 major providers.
I used a Sprint SIM SIMOLW516TQ ("D" SIM). I got it some time back for $1 (4 SIMs pack) from Amazon.
will volte work out the box for TMobile ? They won't activate phones on their network after a while if they don't support VOLTE.... Or any plans to update it in the near future. When will this go on sale in North America?
Sent from my ASUS_I01WDX using Tapatalk
I am currently on T-mo, it doesn't do VoLTE currently, I know its possible via root and changing parameters. ALSO they just enabled VoLTE for their ROG phone 3 via an update so I will assume they will probably do the same for the ZF7, if not I will have to root it.
I asked an asus rep about sale in NA and they didn't have an answer from marketing team, so I bought mine on eBay
I'm beginning to think they will sell in in america especially if they enable volte for TMobile like they did the rog 3. I'm waiting to see if they enable volte on the 6 and the 7.
And then there's the OnePlus 8T coming in going to weigh my optione
Sent from my ASUS_I01WDX using Tapatalk
https://twitter.com/MishaalRahman/status/1311888502188109824?s=19
This guy apparently has VoLTE already on his phone, unsure how though.
Will this work on att in the states? Also which model if so?
ATT will ONLY work upto 3g. You will see an H on top the signal bar which indicates a Enhanced 3g speed also know as HSPA speed connection. I have tried 2 new sim cards. I have tried several APN's I have tried all updates and a reset. No 4G and no 5G on ATT. Unless someone can tell me something new, this phone will not FULLY work on ATT. Text works. Calls work. Internet is sort of hit and miss with decent signal but again rather slow.
T Mobile will ONLY work upto 4g. No Volte although it seems to have the capability of Volte it cant not work with Tmobile Volte because it seems the cell bands are not compatible. Text work. Internet works rather fast, Good solid signal however no 5G and no Volte due to incompatible cell bands.
I did research on this subject and found that the ATT cell bands for everything including 5G do seem to be compatible with the 7 pro but again, it does not FULLY work oddly
I also did research on Tmobile cell bands and the bands for 5G are not even close to being compatible. Volte is also non compatible. 4g is compatible and works..
THIS IS MY OWN PERSONAL EXPERIENCE TODAY AS I PURCHASED A SIM FROM EACH PROVIDER ( THIS IS A DUAL SIM PHONE) AND PLACED THEM BOTH IN THE PHONE.. I DID EXTENSIVE RESEARCH>>>
IF ANYONE CAN GET THE PHONE TO DO 4G or 5G ID APPRECIATE THAT INFO>>
ASUS NEEDS TO DO AN UPDAT FAST BEFORE PEOPLE START TO RETURN THIS DEVICE. THIS AGE IS ALL ABOUT 5 G.. THIS PHONE IS NOT COMPATIBLE WITH USA. I DO NOT SEE HOW AN UPDATE WILL FIX THE PROBLEM SINCE THE PHONE IS ONLY PHYSICALLY CABLE OF A SPECIFIC SET OF BANDS WHICH ARE NOT NOT NOT THE SAME AS USA BANDS
Has anyone here ordered an unlocked Z flip 3 from 5g directly from Samsung and currently using it on AT&T in the US? I am trying to confirm that the phone will be able to access AT&T's 5g network. I've seen conflicting info out there. I don't want to buy it if it won't get 5g.
Works fine on my wifes flip 3, and also for the record on my fold 3.
uicnren said:
Works fine on my wifes flip 3, and also for the record on my fold 3.
Click to expand...
Click to collapse
Thanks for the info because I prefer the unlocked version over the one with the carrier garbage on it
Hopefully your 5g is better than Verizon's. I get significantly better speeds on 4g. The most I've seen on a 5g speed test (and ive done many from many locations) is 7Mbps and I'm in an excellent coverage area for Verizon... although when it comes to 5g you can't tell where coverage is because the map combines it with 4g.
Verizon also combines (I'm probably saying this wrong) multiple 4g data streams together and calls it 5g and from my experience it's terrible.
I actually asked Verizon if there was a sim card I could get that would just allow for 4g since there is no disable 5g setting on the Verizon version but there is on every other carrier...uhg.
Anyways they said yes, I got 2 new sims and... I still saw 5g and I still have the wonderful battery drain from the phone constantly trying to get a 5g signal. Terrible.
I have this exact same setup and I don't have 5g either, logo doesn't show up or anything. I went to the att store and asked about a sim card and they said that shouldn't matter, I had them look up my plan and apparently I don't have a 5g plan (I'm using a line on my dad's plan). It would be nice, but I've accepted it for now. I've gotten pretty decent battery life from the start and I think it might be because I don't use 5g
I have the Samsung unlocked model and am with At&t. When am out and about at the top I do see it says 5G but in Miami we have no 5G enable yet but it does seem like it would get 5G once that enable. Once in a while i do loose that 5G signal and it drops down to LTE but for like a few seconds only than it jumps back to the 5G signal.