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Why won't my XT720 start up?
When it is connected to my charger, the four action keys light up. Despite leaving it to charge overnight, it appears that the battery isn't charging. The phone won't start while it is charging, neither when connected to the mains or to my car power supply.
I bought a new battery without any improvement.
When I access the bootloader screen it says there is too little power in the battery to program the phone.
The phone is not recognised by my computer when connected.
The phone is running Froyo 2.2. with Dexter rom.
I would be very grateful for any suggestions......apart from binning the phone!
Thanks!
I think the phone likes to selfboot with too little charge. See if you can shut it down cleanly so it won't autoboot. It's annoying but you may have to watch it very carefully to catch it when it's trying to boot because it will drain itself back to death very quickly.
Oakham said:
Why won't my XT720 start up?
When it is connected to my charger, the four action keys light up. Despite leaving it to charge overnight, it appears that the battery isn't charging. The phone won't start while it is charging, neither when connected to the mains or to my car power supply.
I bought a new battery without any improvement.
When I access the bootloader screen it says there is too little power in the battery to program the phone.
The phone is not recognised by my computer when connected.
The phone is running Froyo 2.2. with Dexter rom.
I would be very grateful for any suggestions......apart from binning the phone!
Thanks!
Click to expand...
Click to collapse
Hi Oakham, do you have any update to your case? I have the same problem now.
Yesterday, I noticed the battery bar went down to orange region (about 30%?). I plugged it to the wall for about an hour (the charging symbol showed up). Later I found out that the battery bar did not move (still stuck at orange region). Later the night, I tried to charge again (the bar was red at about 15% or less). The charging symbol showed up. Later I checked, the battery bar did not improve but declined. The phone eventually went out of battery and turned itself off.
I tried to continue to charge using both the wall outlet and PC USB. No luck. I could not even power up the phone now. Did you manage to resolve your case? Anyone got the same problem and found the solution?
I thought about buying a new battery to try, but then I saw your post, so I hesitated.
Thanks.
ecwchan said:
Hi Oakham, do you have any update to your case? I have the same problem now.
Yesterday, I noticed the battery bar went down to orange region (about 30%?). I plugged it to the wall for about an hour (the charging symbol showed up). Later I found out that the battery bar did not move (still stuck at orange region). Later the night, I tried to charge again (the bar was red at about 15% or less). The charging symbol showed up. Later I checked, the battery bar did not improve but declined. The phone eventually went out of battery and turned itself off.
I tried to continue to charge using both the wall outlet and PC USB. No luck. I could not even power up the phone now. Did you manage to resolve your case? Anyone got the same problem and found the solution?
I thought about buying a new battery to try, but then I saw your post, so I hesitated.
Thanks.
Click to expand...
Click to collapse
I've had this problem. Watching the phone closely while charging and pulling the battery whenever it starts to boot works. After about the fourth time doing this I got a battery charger from amazon for ~$5 because it's gently loving annoying.
Sent from my XT720 using XDA Premium App
Thanks for your advice.
So when you first bumped into this problem, how did you get it back to boot up?
I followed your advice to watch it while it's charging. When I saw the motorola logo showed up, I pulled the battery. Then I plugged it back and let it charged for some more time. Then I tried to power up the phone. The motorola logo came on and then the big battery symbol came on saying it's 100% full (but i knew it's not). Later, those 4 soft touch button lid on. This cycle repeated. And I'm clueless.
Please let me know the steps you took to recover your phone.
Thanks.
ecwchan said:
Thanks for your advice.
So when you first bumped into this problem, how did you get it back to boot up?
I followed your advice to watch it while it's charging. When I saw the motorola logo showed up, I pulled the battery. Then I plugged it back and let it charged for some more time. Then I tried to power up the phone. The motorola logo came on and then the big battery symbol came on saying it's 100% full (but i knew it's not). Later, those 4 soft touch button lid on. This cycle repeated. And I'm clueless.
Please let me know the steps you took to recover your phone.
Thanks.
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Click to collapse
Once you get into the system use 'power off' from the menu. It won't autoboot then and you can leave it in the wall overnight. I think. A voodoo doll may work, too. It can be really frustrating, but I've been able to get out of it every time so far. Like I said, I got sick of this game and found a battery charger for pretty cheap.
Sent from my XT720 using XDA Premium App
ecwchan said:
Thanks for your advice.
So when you first bumped into this problem, how did you get it back to boot up?
I followed your advice to watch it while it's charging. When I saw the motorola logo showed up, I pulled the battery. Then I plugged it back and let it charged for some more time. Then I tried to power up the phone. The motorola logo came on and then the big battery symbol came on saying it's 100% full (but i knew it's not). Later, those 4 soft touch button lid on. This cycle repeated. And I'm clueless.
Please let me know the steps you took to recover your phone.
Thanks.
Click to expand...
Click to collapse
Try deleting batterystats.bin and doing what M said.. can you get to open recovery and charge from there?
I also had the 'M' logo screen, stuck on-screen when the charger was connected. There is a post which suggests, for this, 'Pull battery.2) Insert battery and hit power button;3) As soon as you hit the power button, hold the volume up button down until the unboxing logo comes up.'
As my phone is still under warranty, I sent it back to see if there is a physical problem. I'll try the above suggested solution when my phone comes back from 'Motorola', whether or not it is repaired by them! I've also bought a battery charger for the phone's BP6X battery from e-Bay (£9.50, including another battery.)At least I will then know that a battery is fully charged before I try fixes.
Thanks for the other posts/replies!
hellmonger said:
Try deleting batterystats.bin and doing what M said.. can you get to open recovery and charge from there?
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Click to collapse
In my experience OR drains faster than it can charge.
Sent from my XT720 using XDA Premium App
Damn!
I had about the same. Battery got drained down from 80% to 5%. Then the screen for "please plug in for charging" appeared. Some moments later the phone went dark and now I can't get it to work again. It doesn't react on the power button. Even when plugged in the charging-symbol doesn't appear. I can't turn it on. Sucks!
Any ideas?
My phone has been repaired by Motorola, under warranty, and returned after four days. Accompanying report is brief: 'Software update and screening'. Seems to be working fine.......just like a brand new phone!
This morning i find myself in the same situation. My phone have the soft keys iluminated but it didint work.OMG... what happend durring the night.So i tried to boot the phone but nothing happend,and after reading tje post on the problem i have tried to remove the battery and put`it back, tryed anothe reboot, and holdind the buttons power+vol up. Nothing worked. But when i have tried the combination power + vol up + cammera shutter and plugged the cable. at first nothing happend. but after i have relesed the buttons the logo apeared and started charging. after that i powerd on my phone normaly
My phone does that everytime it charging and I remove the plug when it's in sleep mode. I have to remove the battery and it's power on normally.
Sent from my Motorola XT720 using Tapatalk
Battery dead, not charging, stuck on "low battery screen", bootloops with forceboot
Hello people, this is my very first post on xda, even though I've been lurking around for about a year. The community has helped me a lot, I'd like to thank you all for that.
Back on topic though! My error seems to be very similar to the one here.
I was watching some YouTube, battery sitting on a respectable 85%, when it suddenly shut off. Not the usual "shutting down for low battery" kind of shutting down, it was istantaneous, more like the battery was unplugged from the phone. Which is clearly impossible. I tried to boot it using the power button to no avail. I connected it to the charger, and the "the battery is too low" screen popped up. I left it at that for about 45 minutes, then unplugged from the charger and tried to boot. No success. The battery didn't even charge; the charger should be is fully working.
So I tried leaving it plugged to the charger and force boot the phone via volume down and power button; it attempted to boot, but stopped midway through, bootlooping until I unplug it, at that point it shuts off again.
The loop goes like this: OnePlus white logo (normal when you boot), radioactive kernel loading, reboot and repeat. That happens, again, until I unplug it from the charger. Then it shuts off.
EDIT: If I try to get into bootloader instead (volume up + power), after about 8 seconds of me pressing the buttons the screen just shuts off and doesn't react to any more presses (even while plugged). If I unplug and replug it to the charger, I'm back to square one (low battery, please charge).
PC doesn't recognize it. It makes the "the battery is low" screen pop up, but nothing else.
Here's some phone information in case you need them.
Phone info:
Rom: NucleaRom 1.3 (+ Radioactive kernel which comes with it) got it from here
Xposed modules: Youtube Background Playback, AdAway
Root: Yes
Thanks in advance everyone.
I doubt it would be software related if it does it even when in bootloader. It could be the problem I had with my nexus 7 a few times. I needed to charge it like all day for it to even turn on. Either that or faulty phone/bad battery. I hope it's just dead
NUNsLAUGHTER92 said:
I doubt it would be software related if it does it even when in bootloader. It could be the problem I had with my nexus 7 a few times. I needed to charge it like all day for it to even turn on. Either that or faulty phone/bad battery. I hope it's just dead
Click to expand...
Click to collapse
Hello there, thanks for taking the time to reply. Yesterday I worked all day to try and make sense of the problem. I could have just bought another phone but I'm fairly attached to this one so I went deep.
I was fairly sure (like you) that it couldn't be a software problem, so I looked at the logic board of the phone; turns out (correct my poor technical wording) the bracket (connector?) for the battery on the logic board was coming off from the motherboard itself (the battery was indeed attached to the bracket, the bracket was just coming off of the board). What I did was just reposition the bracket and pushed it down with a bit of force on the board, then replugged the battery in the newly restored battery plug, and tried my luck. It booted! Back at its original 75%-ish.
My only guess would be that due to a fall the bracket got misplaced, but stayed close enough for it to still make contact and never actually shut down, until yesterday. That was... Quite an interesting ride.
Thanks for replying, it was indeed a "faulty phone", but I just couldn't leave it at that without trying
I'm glad it worked out for ya
Not work at all ...
My phone its show the logo on charging or low charge but its stuck for this for while full battary is empty... When I plagued in charger the same show charging logo with indicator but not charging its suck on that logo to .......then I charged the battary externally then put the battary try to open its show only a (powered by android log ) stuck on this ......I cant go any recovery modes ..fast boot mods... Only show this one or charging logo if battary low that logo to ... I try to get adb driver on my computer its also not show because of not get recovery modes ........
Any other idea to solve this
Hey guys,
I've got a Google Pixel phone today and it's having a major problem. Battery won't charge, at all. Here's what I did:
1. Checked and cleaned the USB-C port
2. Checked with 2 chargers (A normal USB 2.0 type charger and a LG G6 fast charger)
3. Tested it with 2 USB-C cables. One is from the LG G6, the other one is the original that came with the phone.
4. Tried charging it using the laptop USB ports (3.0)
5. Ran a battery tester which said the battery was alright (an apk)
Android version running: 8.1.0 with Feb. security patch
The seller also said that the microphone and possibly the loudspeaker don't work. I would love to charge the phone and try the Android P BETA program on it, see if it solves anything.
I've ordered a new battery from Sweden (possibly not original, but I've read that it's alright)
Any tips?
Thanks!
Edit: The phone indicates that the battery is charging (both when it's shutdown and plugged in). The battery is at 1% now and the phone shuts down immediately - won't power-up at all.
I have a similar issue with a Pixel I bought refurbished (might just return it) - but the battery won't charge past 75%; got up to 84% one time, though. Even plugged in, once the battery gets to its 'max', the percentage will actually go down a little, to around 70% (if it stays plugged in at >70% then it usually goes down, with screen off). I also noticed mine doesn't seem to charge at all when powered off (probably a big warning sign) and also sometimes won't charge until booted up and unlocked (sucks to pick up your phone that's been plugged in a couple hours to see 4% battery with the charging indicator on the status bar says the phone is charging....).
It WILL charge if it gets booted into (TWRP) recovery - so, if your phone stays on while connected to laptop, try booting into bootloader and fastboot boot twrp-latest.img (easy to find thread for that, or just go TWRP.me website and find it there).
If that doesn't work (locked bootloader, etc.), try charging it while in the stock recovery, but I don't think it'll give you an indicator. If all those fail to give it a charge try charging inside bootloader, plug and unplug a few times, make sure USB connectors are clean. Good luck with the replacement battery, screen/digitizer can easily get messed up during dissasembly...
Edit: noticed you said won't power on at all, if you can't even get to bootloader (vol down+power with phone off) then battery or USB assembly is probably no good. Does LED flash red on the top of phone?
dacdoug said:
I have a similar issue with a Pixel I bought refurbished (might just return it) - but the battery won't charge past 75%; got up to 84% one time, though. Even plugged in, once the battery gets to its 'max', the percentage will actually go down a little, to around 70% (if it stays plugged in at >70% then it usually goes down, with screen off). I also noticed mine doesn't seem to charge at all when powered off (probably a big warning sign) and also sometimes won't charge until booted up and unlocked (sucks to pick up your phone that's been plugged in a couple hours to see 4% battery with the charging indicator on the status bar says the phone is charging....).
It WILL charge if it gets booted into (TWRP) recovery - so, if your phone stays on while connected to laptop, try booting into bootloader and fastboot boot twrp-latest.img (easy to find thread for that, or just go TWRP.me website and find it there).
If that doesn't work (locked bootloader, etc.), try charging it while in the stock recovery, but I don't think it'll give you an indicator. If all those fail to give it a charge try charging inside bootloader, plug and unplug a few times, make sure USB connectors are clean. Good luck with the replacement battery, screen/digitizer can easily get messed up during dissasembly...
Edit: noticed you said won't power on at all, if you can't even get to bootloader (vol down+power with phone off) then battery or USB assembly is probably no good. Does LED flash red on the top of phone?
Click to expand...
Click to collapse
Hey, thanks for the tips.
I unfortunately tried all of that before it wouldn't boot up anymore, so no luck there. Also, no indicator at the top, battery is probably alright, might be a software issue or something, but can't tell since I can't update it to Android P or atleast downgrade it. I guess I'll have to wait for the battery to arrive and then try it like that. Hopefully that works.
Hello, for 5 days I've been looking for a solution to this issue...
i have Lenovo phab plus PB1-770M, when i got battery 1% and gone to 0% (phone shutting down)
i went to my charger to charge it back, but phone said goodbye at that shutdown!!
Charging led doesn't light up, screen doesn't show its charging.. so i waited for about 1 hour thinking it will come back... but nothing
even worse, trying to enter the phone into EDL mode by pressing volume keys and inserting USB cable doesn't work, computer doesn't even detect the device.
so the phone is kinda dead just after being 0% battery.. (it has official software on it)
but yet testing the board outcome voltage to see if the socket/charge circle works and the battery receiving current, is OK.
so battery is charging in dead phone.
i don't know how to fix this or if there is another way to enter EDL mode IF the phone is only software bricked (like corrupted aboot/boot partition).
sorry for the long post.
Did u find the solution bruh? I am also facing this problem...
I have a moto g6 I used a while ago. I upgraded my phone when it stopped charging. I thought it was the USB-C port, and moved on to a new phone.
I just took the old phone out again and booted into recovery mode this morning. I plugged it in and it charged (in recovery mode). It trickle (slow) charged for most of the day. I then booted the phone up about 2 hours ago and it was mostly charged.
I tried plugging the charger back in, and again..... no charging.
I booted back into recovery mode and alas. Charges. Albeit slowly.
It only charges when it's booted in recovery mode. Any thoughts?
<bump>
⌐(ಠ۾ಠ)¬
Does it charge when powered off?
Nope. When it's powered off, it will start powering up as soon as I plug it in. If the battery is full, it just boots up the phone when I plug it in. If the battery is dead, it will show the boot logo, battery 0%, and restart. On loop.
It only charges/detects there is a charger plugged in when booted into recovery mode.
blackhawk said:
Does it charge when powered off?
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Click to collapse
zaep0b said:
Nope. When it's powered off, it will start powering up as soon as I plug it in. If the battery is full, it just boots up the phone when I plug it in. If the battery is dead, it will show the boot logo, battery 0%, and restart. On loop.
It only charges/detects there is a charger plugged in when booted into recovery mode.
Click to expand...
Click to collapse
You mean when it's been completely powered off ie shutdown it boots up by itself up when you plug in the charger?
Completely power off the phone and try the charger.
Sorry, just tested again and I'm wrong, slightly.
When I plug it in while turned off, it will show the lightning icon, then a battery percentage, then restart. It never boots up by itself when plugging it in.
blackhawk said:
You mean when it's been completely powered off ie shutdown it boots up by itself up when you plug in the charger?
Click to expand...
Click to collapse
zaep0b said:
Sorry, just tested again and I'm wrong, slightly.
When I plug it in while turned off, it will show the lightning icon, then a battery percentage, then restart. It never boots up by itself when plugging it in.
Click to expand...
Click to collapse
Are you commanding it to restart ie hitting the power button?
If not it's either a firmware failure or more likely a hardware failure.
Self-restarts. Without any action on my part. It just shows the current battery % and then boot loops.
I had the USB port tested at one of those 'fix your phone' places (when the problem first occurred) and they said the USB port is fine and it's something else causing the problem.
I just find it super strange that in recovery mode, it will actually charge. I had given up on this device and I'm using a new phone now, but the fact that it charges in recovery makes me want to get this thing back up as a spare.
I spent a LOT of time on google for this and I have not found any useful information or ideas.
blackhawk said:
Are you commanding it to restart ie hitting the power button?
If not it's either a firmware failure or more likely a hardware failure.
Click to expand...
Click to collapse
Try a factory reset if stock.
Reflash firmware to known stable version.
Hopefully that will fix it but don't count on it.
If that doesn't get it than it's a mobo failure or less likely an issue with a connector.
Depending how it's laid out it could be a failure in a subassembly rather than mobo.
Sorry...
Epic necro, but wanted to reply to say I have the exact same issue with a Oneplus 5T right now. But I think I can add one note: I installed AccuBattery and that shows that the phone *does* charge when connected under Android (even though the charging icon doesn't show), but very slowly; it's charging at 500mA, which I believe is the base USB spec max for power transfer.
In typical use it's entirely possible you consume more power than that, so the battery percentage would still drop and the phone wouldn't appear to be charging. I suspect it's actually doing the same in recovery mode, but recovery mode uses much less power - so 500mA is actually enough to trickle-charge it - and does show the + sign to indicate charging.
I haven't found any fix yet either I do suspect blackhawk is right and it must be a hardware issue. I'm gonna take it to some repair places and see if I can avoid a big replacement bill.
Is the battery good? Or is SOT short?
Could be a failed battery.
Any swelling is a failure.
Erratic fast charging is a symptom of a battery failure.
Li's can fail at any time in their life cycle.
Typically in a heavily used device they last 1-2 years. When they reach 80% of their original capacity they have reach the end of their service life, are degraded and should be replaced. A degraded Li is more likely to fail.
An easy fix if so.
Nope, already replaced the battery not long ago. It was indeed the port: took it in for repair and the guy said the trace connecting the port to the motherboard was basically gone, probably wear/damage over time (this phone is five years old and has been dropped a few times). He fixed that and it's back to charging like a champ and connecting to PCs fine again. So, if OP is still trying to fix their G6, might want to try a different repair shop...
Actually its a software bug. Factory reset ur device from recovery mode may problem will be solve.