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I received this email a few days ago. I'm not sure why, exactly, as I live in Pennsylvania. Maybe the lack of software updates for a few months in the US is because Honor is getting rid of their US offices and having Europe handle it?
Dear Honor customer:
Honor is a global brand, and our philosophy is always to be customer centric. We believe in delivering the best service to our customers and adapting and evolving to embrace new innovations. Honor continues to build on its strength to develop and enhance our products, services and new inventions. Whenever challenges arise, we stay true to our passion and persist to achieve our dreams, continually striving for new accomplishments.
At Honor, we keep moving forward to discover the world, take risks and are always ready to be inspired from our experience. We pursue our mission guided by a belief that tomorrow can always be better as we are committed to staying true to ourselves and daring to be different!
The Honor Store, as the official platform of Huawei Device USA, focuses on the customer experience by providing a broad range of products, sales, logistic support, and after sales services. Thus, in order to serve you better, we plan to migrate your registered Huawei ID and any information associated with your ID on www.hihonor.com/us from the USA to Germany on April 6, 2017. After migration, the services on www.hihonor.com/us will remain the same as prior to migration. If you do not want your information migrated to Germany, please delete your Huawei ID prior to April 5, 2017.
Please note that if you delete you Huawei ID, you will not be able to access your Huawei ID or any of your information associated with Huawei services used or services received from third parties. This information may include, but is not limited to: personal information, records, uploaded files, transactions, coupons, and membership benefits. You will be unable to recover any or your data after you delete your Huawei ID.
If you wish to delete your Huawei ID, please click here: Link.
If you have any questions or concerns, please contact us at [email protected].
Huawei Device USA
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Anyone else receive something similar? The Honor 8 Pro was just announced today or yesterday and with Honor's support for the phone having seem to have completely died in January, less than six months after release, I'm not seeing a compelling reason to upgrade even if I did have the cash at the moment. (It's also a bit bigger at 5.7" which might be too big for my tiny Trump-like hands. I'd have to try one out in a local store like I did with the Honor 8 to see how it feels.)
evilpaul13 said:
I received this email a few days ago. I'm not sure why, exactly, as I live in Pennsylvania. Maybe the lack of software updates for a few months in the US is because Honor is getting rid of their US offices and having Europe handle it?
Anyone else receive something similar? The Honor 8 Pro was just announced today or yesterday and with Honor's support for the phone having seem to have completely died in January, less than six months after release, I'm not seeing a compelling reason to upgrade even if I did have the cash at the moment. (It's also a bit bigger at 5.7" which might be too big for my tiny Trump-like hands. I'd have to try one out in a local store like I did with the Honor 8 to see how it feels.)
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I received the same email. I'm not sure what the reasoning is behind it, or what effect (if any) it will have.
We know how shady Huawei can be about updates especially after they did not update P8 to newer version with some dumb excuse! We paid premium price for our phones! So if you want a chance to see the Android O on your device - speak out. Send them feedback mail from HiCare app. Tweet them. Post to their Facebook Page - HuaweiMobile! I will be very unhappy if my phone doesn't get the new version, especially since they didn't bother to push 7.1.1 where the shortcuts are available and some other improvements... I love this phone, but the day they announce it's not getting O I will put it for sale and NEVER EVER buy Huawei phone again.
Twitter: HuaweiMobile
Facebook: Huawei Mobile
That does nothing. The supporters on theire FB, twitter or whatever don't care about O or anything else. At the moment they prepare an emui 5.0.1 update that got leaked on Honor 8, that should arrive here soon.
Some medias say emui 5.1 arrives in november?
I dont know, but can only say, O will arrive through AOSP, means Lineage base will hit then and hope it does well then.
dkionline said:
That does nothing. The supporters on theire FB, twitter or whatever don't care about O or anything else. At the moment they prepare an emui 5.0.1 update that got leaked on Honor 8, that should arrive here soon.
Some medias say emui 5.1 arrives in november?
I dont know, but can only say, O will arrive through AOSP, means Lineage base will hit then and hope it does well then.
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Most people like me are regular users and don't give a duck about custom roms. We just don't have the time and don't want to deal with it... So people like me should blast them all over the place, so we don't get only the EMUI updates, that pretty much is the same as the previous one... I don't give a duck about EMUI I can put another launcher and make my phone look the way I want... OS version is another things, always brings big improvements.
And "supporters" most of the time don't even know why they should get updates (android users) they just use what they give them.. But at least here "the more techy" ones should ask for what they have paid for... And for the price of P9 people deserve 2 OS versions, not ONE... Like other OEM are doing. Huawei is bragging how many phones they have sold, but why not take a look how many phones they sold are still supported... This OEM is complete trash, and if people remain silent, it will stay this way forever..
dkionline said:
That does nothing. The supporters on theire FB, twitter or whatever don't care about O or anything else. At the moment they prepare an emui 5.0.1 update that got leaked on Honor 8, that should arrive here soon.
Some medias say emui 5.1 arrives in november?
I dont know, but can only say, O will arrive through AOSP, means Lineage base will hit then and hope it does well then.
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It useless without working stock camera app.
For what it's worth I asked on their FB page and this was the reply today:
"thank you very much for choosing HUAWEI. Currerntly no official information about a specific release date has been provided to us.
Feel free to ask further questions reg. technical issues.
Best wishes
Frank from HUAWEI Mobile"
Oreo is officially rolling out to Pixel! Now is the time to raise your voice and claim what you deserve - P9 running Oreo!
MartinDimchev said:
We know how shady Huawei can be about updates especially after they did not update P8 to newer version with some dumb excuse! We paid premium price for our phones! So if you want a chance to see the Android O on your device - speak out. Send them feedback mail from HiCare app. Tweet them. Post to their Facebook Page - HuaweiMobile! I will be very unhappy if my phone doesn't get the new version, especially since they didn't bother to push 7.1.1 where the shortcuts are available and some other improvements... I love this phone, but the day they announce it's not getting O I will put it for sale and NEVER EVER buy Huawei phone again.
Twitter: HuaweiMobile
Facebook: Huawei Mobile
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S8 didn't even get 7.1.x lol which is times 2 the price of the P9
trettet said:
S8 didn't even get 7.1.x lol which is times 2 the price of the P9
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Doesn't make it better. And definitely not 2 times ti price
They fix in main version and then it doesnt needs any x.1.1 or any higher build, its cosmetic and not needed.
dkionline said:
They fix in main version and then it doesnt needs any x.1.1 or any higher build, its cosmetic and not needed.
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It's funny how you speak for everyone... I need the new version with the Icon shortcuts and no need to install another launcher to get them... I need Android O for all the new things... If you don't it's OK but don't speak for everyone else
Speak out?
To the author of the topic, with no offense but I have a strange feeling that you are not adult for long enough to know what are you expecting.
Speak out because you paid premium price? Well.. that has made my day.
Not that I am a person which will always obey whatever they say, but your speaking out through Facebook/Twitter and etc is a beatiful example of the generation which does believe, that it does make a difference.
Let's just check several things:
a) older models with were much more premium than P9 did not receive updates
b) Huawei never announced that they would even consider upgrading P9 to newest Android
c) Android/Google does not care, because they do provide clean pack to manufacturers and responsibility goes to the manufacturer
d) if you did receive phone by network provider, even if Huwaei would generate a stock update, they would provide it to the network operator and operator would decide if they would like to spend resources to upgrade "old customers"
e) Facebook/Twitter is not even operated directly by Huawei. Normally those are 3rd party companies which provides "PR/marketing online customer services" and you can even post 1000 times that you hate your phone and the only thing someone from a low level area of managers will see, will be a small .% on the excel report from 3rd party company which gives a heat map about the current overall score about Huawei compared to other brands
Good luck!
if you do like to have a newer firmware, you are in a right place. XDA. Custom ROMs or a new handset.
Welcome to 21st century for reasonable people which do think logically and don't have to post on Facebook that they have just had a burger in McDonalds.
You've seen nothing. Move along. xD but if interested, here's the post: https://forum.xda-developers.com/showpost.php?p=75155103&postcount=1028
I hope this can be fixed and was indeed a mistake from the OT.
Jhayzt said:
You've seen nothing. Move along. xD but if interested, here's the post: https://forum.xda-developers.com/showpost.php?p=75155103&postcount=1028
I hope this can be fixed and was indeed a mistake from the OT.
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Bro, @Jhayzt No one stole your questions.I ran down a check by searching comments in thread and found that you were the only one to ask question.
"'...................as point and shoot device............"
I think it's by mistake they have mention other user iamsabresh
as his comment was above yours so it might be by mistake.Ask admin to take a note by showing the screenshot of question you asked and telling which winner is wrongly printed ie iamsabresh or directing to your comment diretly.That might help.
Unfairand said:
Guys I request everyone not to purchase these honor branded devices, even though they are marketed as flagship killers they won't receive proper updates once the device gets past the 6-9 month period, you can't even expect security updates one has to literally beg them, its better to purchase one plus, Samsung and Sony flagships because they are at least guaranteed to receive security update when ever there is a bug and proper OS upgrades, they ditched their flagship honor 7 from receiving nougat update stating Kirin 935 soc isn't compatible with newer update, similar lines this year they ditched honor 8 which boasts another flagship SOC Kirin 950 , stating the same reason its not compatible with newer Oreo update, so it clearly means that kirin 9xx is a flagship grade chip set series from Huawei which is not supportive for future upgrades? So is it good to buy them even after knowing their compatibility issues with future upgrades? I had invested 29k INR in Nov 2016 during honor 8 launch time, India and purchased this device over one plus 3T trusting their 2 year software update policy and security updates for every 3 months, clearly they cheated me and I regret buying honor 8 using my hard earned money instead of one plus device, so i request everyone to boycott honor devices, but the strange thing is honor mid ranges like 655 equipped devices are confirmed for Oreo, its a clear case of cheating to drive growth of newer flagships by ditching older flagships, Huawei as a brand itself has lot of conspiracies surrounding it, its better if we developer community boycott such brands, Good that US regulatory authorities are imposing ban on huawei, I can see the future of this company going down the drain in the similar way they expanded
I request xda please don't support this brand for monetary gains and spoil your reputation!
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heee please do not spam everything too, in Honor 7x,Honor 9,Honor View 10 and Android Software Development forum the same sh.. that's not normal!.
As a manufacturer of phones you obviously have to evaluate a number of things in the design, capability, performance, marketing and support of any new product.
Users however, once they've bought their device, only care about one thing and that's support.
It seems clear, that some bean counters within Xiaomi have looked at the disappointing sales for the product, then have made a determination that providing ongoing support is not cost effective, that is a mistake and I'll explain why.
There maybe only a million users of this device worldwide, but turning a flagship phone into an abandonware device, within a year, is just not good business practice for a fledgling manufacturer trying to carve a niche out for for itself in a ridiculously competitive market. Not because of the million customers you'll upset, frankly in the big scheme of things that doesn't matter, but every new product you launch from here on forward has to get reviews and many of those reviews will make reference to your disdain for your paying customers, so it's not the million current users that are impacted, it's the hundreds of millions of future potential users who will read reviews that point out your happy to dump them if it suits you. That's just not good practice.
A companies reputation is the singularly most valuable intellectual property it owns, if you're happy to have a corporate mentality that will just p*ss that up against the wall you're certain to fail in the long term.
Make a commitment to at least deliver Android 10 to the platform, it'll pay you back in spades in the long term.
I can understand where you are going with this, but two things. First, Android 10 is available for perseus, not sure about andromeda. Second, Xiaomi will almost certainly never read this. If you are going to post this, I suggest putting it on their bulletin boards. I am a beta tester for Xiaomi, and I can tell you the frustration in the communication groups from users of Mix devices is obvious. Redmi "value" devices get more frequent and sooner updates, which is irritating. There are users in the communication groups used for this, almost always from India or the Middle East that demand updates, spam PM admins (including Xiaomi employees) via these tools, and the forums, asking repeatedly every week or more often for updates for their Redmi devices, and why Android 11 isn't available etc. The company is having to deal with that, and the same level of spam on the boards. Unfortunately, it seems the squeaky wheel gets the grease from Xiaomi.
I agree the Mix 3 flagship that I paid almost $700 for, not including a month shipping wait and the shipping cost, feels more like a bargain Motorola device on update frequency and speed. I hear you. This may be my last Xioami device.
PWn3R said:
I can understand where you are going with this, but two things......
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Thanks for the reply, but honestly, I have better things to do then chase a company who seem intent on self destruction, if they need me to nag them into understanding what a sheeeet sandwich this is then some very senior management are just really stupido dumb frucks.
That said, they've got a lot of 'The product' end well sorted out, but haven't yet worked out reviewers remember.
Stay safe
As a blogger and as a part of the Xiaomi Staff, i must say that you're right: awful support for "Andromeda". I wish to be sincere with you, as a long time xda user. We had an internal Zoom Live Conference three days ago, i cannot reveal about what it was, but i can say you that we also talked A LOT about the Mi Mix 3 5G version. Has been said that the MIUI 11 + Android 10 update (that was supposed to come) have been pushed into very few devices but as soon as they pushed it, they just stopped it. That happened "because we found problems that may irreparably harm the device". So the missing update was because they found problems...anyway the low sales of the devices probably made them lose interest in trying to fix that problems because a lot of orher devices were launching, and nowadays they sold a lot well compared to Mix 5G. The same things happens with MIUI 12. First some rumors said that the device would receive the update, then other rumors said not...but the truth is in the middle for Xiaomi. In the Zoom call we heard that developers didn't abandoned at all the possibility to update the device and they're trying to fix problems, it may come very late...but at least it may come. I don't have any other news about that. I've seen a petition around so you all made all you can do. Me, as user, i'm really angry too because before buying a Mix 3 (4G version) i was so tented in buying the 5G version instead, and seeing that as now it has little to none suoport...well makes me feel very angry and i underatand you all for that reason. I can say that something is moving, so don't give up.
Last thing. Take this as confidential for obvious reasons. Thank you
For anyone that is interested here is my reply from Xiaomi customer support:
EDIT: See following post
Screenshot (original reply from Xiaomi 15 May)
If they are struggling with MIUI I'm sure a fair few of us on here would appreciate a stock android 10
An update would be very nice indeed but let's not forget the phone in my opinion is amazing I do love a fresh update though
Giuskiller said:
As a blogger and as a part of the Xiaomi Staff,
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Any truth to this......
https://c.mi.com/thread-3095276-1-0.html?t=1590251730244
pinsb said:
Any truth to this......
https://c.mi.com/thread-3095276-1-0.html?t=1590251730244
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Yes, they’re planning to. But as you can see the device does not appear in any of the official list avaible. They’re moving with caution. As soon as I have more concrete info (if the company doesn’t officially speak) rest assured that I’ll write them here
Inviato dal mio iPad utilizzando Tapatalk Pro
Interesting development here from Xiaomi Espana:
https://twitter.com/XiaomiEspana/status/1264105654786146304?s=19
For non Twitter users:
Buenos días. El Mi Mix 3 5G recibirá actualizaciones de MIUI 12 bajo Android 9 a partir de octubre. Muchas gracias
For non Spanish speakers:
Good Morning. The Mi Mix 3 5G will receive MIUI 12 updates under Android 9 starting in October. Thank you
pow01 said:
Interesting development here from Xiaomi Espana:
https://twitter.com/XiaomiEspana/status/1264105654786146304?s=19
For non Twitter users:
Buenos días. El Mi Mix 3 5G recibirá actualizaciones de MIUI 12 bajo Android 9 a partir de octubre. Muchas gracias
For non Spanish speakers:
Good Morning. The Mi Mix 3 5G will receive MIUI 12 updates under Android 9 starting in October. Thank you
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Under Android 9 is no good, we want Android 10
pinsb said:
Under Android 9 is no good, we want Android 10
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Twitter account don’t know anything, don’t trust them. No official statement has been made as we are speaking
Inviato dal mio iPad utilizzando Tapatalk Pro
pow01 said:
Interesting development here from Xiaomi Espana:
https://twitter.com/XiaomiEspana/status/1264105654786146304?s=19
For non Twitter users:
Buenos días. El Mi Mix 3 5G recibirá actualizaciones de MIUI 12 bajo Android 9 a partir de octubre. Muchas gracias
For non Spanish speakers:
Good Morning. The Mi Mix 3 5G will receive MIUI 12 updates under Android 9 starting in October. Thank you
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Yeah that's the paln. Very disappointed tough. People wanted (and DESERVED) an OS update. Also i'd like to tell everyone that on 5th September, Mi MIX 3 and a bunch of other smartphones will stop getting BETA weeklies.
Giuskiller said:
Yeah that's the paln. Very disappointed tough. People wanted (and DESERVED) an OS update. Also i'd like to tell everyone that on 5th September, Mi MIX 3 and a bunch of other smartphones will stop getting BETA weeklies.
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Sorry, I'm a little confused.
Does that mean there will not be an update to Android 10 at all?
pinsb said:
Sorry, I'm a little confused.
Does that mean there will not be an update to Android 10 at all?
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Yes, i think. Unfortunately that's what it seems
Wow!!
That's just appalling.
Everyone who reads this should make sure that every YouTube or Online review for any Xiaomi product going forward reminds people about this abandonware policy, really is a terrible decision by a company trying to make a name for themselves in this crowded marketplace, looks like they may end up making the wrong kind of name.
This is what happens when you release 74892746729 models. You can't take care of them. I want to get back to the mi4-mi5 era where we had so many updates.
I've been reading about this today because I have a chance to get a new phone for a great price on my carrier in Canada and the P30 is one such phone. Everything about the P30 interests me, but what do we think about this ban being modified and Google backpedalling on supporting older Huawei phones released before the ban? Basically do we think the P30 is going to end up abandoned or forced to update a non-Android OS onto it? Are any of you with the P30 concerned about this right now? Curious how people currently with the phone feel.