Hi, I might need help, in a car crash my phone's screen is no longer working (the touch too). I need to acces the storage to take back some important files, but the phone switch off and i have to enter my pin to decrypt my phone before it fully start (wich i can't do). My computer can't access the storage because of this. Is there anything i can do to bypass this ?
Thank you in advanced
Perhaps you have to go to a customer service center for professional help. Good luck to you.
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I have an HTC Touch Pro 2 that now has a bad digitizer, and I am unable to use any touch-required functions. I only wish to retrieve the contacts from the phone in a way that I can get them on a new phone, even if it just means re-entering them into a new device. I just do not have any back up of the contacts, and need to be able to access the list on the phone.
I cannot "slide to unlock", so I am unable to navigate the phone or install anything on the phone. When I connect to my PC with an SD card it will connect in Mass Storage mode, and I can access the SD card only (not the phone system files). If I remove the SD card, and attempt to connect with ActiveSync/Windows Mobile Device Center I am prompted to enter my screen lock code on the phone - which I cannot do because the digitizer is broken. I do know the lock code, if there is any way to enter it without using the touch screen.
I have been searching around quite a bit, and I found a program called MyMobiler that looks like it would work, if I could get past the lock code. I have also downloaded the Windows Mobile Developer Power Toys, which also is unable to connect to the phone until I can enter the screen lock code.
Just to clarify, I have thoroughly read over this thread: http://forum.xda-developers.com/showthread.php?t=852189#9434585
Is there ANY way that I can get access to the phone long enough to even just physically read and re-enter my contacts? Being able to import them would be nice, but I just don't have any backup whatsoever. Thanks for your help.
****UPDATE****
Solution: By pressing 911 on the keyboard, the phone assumed I was trying to make an emergency phone call and brought up the pin pad. I backspaced the 911, and typed in my unlock code. Now I am into the phone, and I can use the keyboard to navigate, and I can transfer the contacts to the computer. So glad I figured this out, and I didn't need to pay anyone to fix it for me. Good luck to anyone with the same problem.
Hey guys i work at a sprint store and was wondering if there was any way to retrieve data or anything from a destroyed phone? The mobo is good and the internal memory is good but the housing is broken and the screen is just destroyed beyond all recovery. Is there anything through adb or anyother way to get this information off the device. It does connect and is recognized on the computer but it isn't in mass storage mode and there is no way for me to get past the unlock screen. The customer doesnt remember if they had a password set on the lock screen or not at the time of the destruction. This would really help the customer out and would help me to better understand and help others when this happens. Thanks in advance guys.
So here's the story: My son managed to drop his Mi Mix 3 (once again, for the 500th time?) and the screen shattered, black screen, no digitizer anymore. Of course there is GBs of important data (mainly pictures) that need to be saved. Yes, he uses Google Drive, but for whatever reason he can see only a fraction of his files there. Guess who now has the duty to recover the files?
What I have tried up until now:
- the most obvious: connect phone to Mac and run Android file transfer -> Phone is not in MTP or PTP mode, connecting USB goes per default just into charging mode
- Try to use adb to pull the files-> ADB debugging is not activated
- Try to go into fastboot and boot TWRP from there to recover -> Bootloader is locked, so no booting into TWRP or flashing anything
- Try to connect Phone to my USB-C dockingstation (aka OTG)-> did not work, black screen, no nothing
Besides the screen there seems to be more broken. I tried to call his number, but you just get message from the service provider "not available", as if the phone would be off (his SIM has no PIN, so this is not the problem here)... also checked my router to see if the phone is in my wifi (which it usually is), but also nothing.
Thought about replacing the screen, but seeing the prices for replacement screens and given the fact that there might be more defective parts, not an option anymore.
Looked around for some "special" data recovery programs, but there seems to be only halfworking crap (works not beyond Android 8, needs to have ADB enabled, needs to be rooted, ...).
The only option I currently see is sending the phone to some specialized data recovery company, who claim they could even go as far as desoldering the chips to recover data from there... but this is also horrendously expensive.
Did I already try anything possible? Does somebody here may have another idea what to try? Would appreciate any idea.
More than 100 views and not even a hint?
cdfs said:
More than 100 views and not even a hint?
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No hint because unfortunately there's no work around.
No adb means you can't do much with it.
Your only option is to replace the sceeen, and since you're worried that might be other defective parts your only and safe option is to open the device and take a look your self. I will give you a link to a OEM screen replacement (with frame) it will make it much easier for you to replace. https://www.witrigs.com/oem-screen-replacement-with-frame-for-xiaomi-mi-mix-3-black
Goodluck.
If google asistant recognize your voice and if you already added your phone to your teamviewer account, you can start teamviewer quicksupport from phone and connect via teamviewer from your computer and you can use the phone..
@asgz No google assistant enabled and no teamviewer, but thanks for pointing out this possibility @RubbaBand thanks for the link, but $146 + the work to replace without even knowing if I can properly boot afterwards... So it seems I tried everything one can do without access to some special equipment. My son needs to take the decision if he wants to send the device to a specialised company and put money on them or say good by to the data.
cdfs said:
@asgz No google assistant enabled and no teamviewer, but thanks for pointing out this possibility @RubbaBand thanks for the link, but $146 + the work to replace without even knowing if I can properly boot afterwards... So it seems I tried everything one can do without access to some special equipment. My son needs to take the decision if he wants to send the device to a specialised company and put money on them or say good by to the data.
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If you watch YouTube videos on how to replace the screen you will see it's easy especially frame. Plus if you order the screen I sent you you can try booting the device by connecting it to the device without installing it. Do not break the warranty seal or remove the protective covering so you can return it to the company if the device doesn't boot by claiming it's defective or it's not for the device you want.
Regards.
It may be late, but does the wireless pad recognize the device while charging?
I am very computer illiterate so I am hoping someone can help me here! My friend has a Galaxy A01 with a broken screen and he needs his contacts off of it. He didn't have it backed up in google or anything. I have his broken phone here. CAnt I just connect his phone to my computer and somehow retrieve his contacts off of it? Any help would be greatly appreciated!
sme3mis said:
I am very computer illiterate so I am hoping someone can help me here! My friend has a Galaxy A01 with a broken screen and he needs his contacts off of it. He didn't have it backed up in google or anything. I have his broken phone here. CAnt I just connect his phone to my computer and somehow retrieve his contacts off of it? Any help would be greatly appreciated!
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No, you have to be able to unlock the screen in order for PC to connect to the device. Your screen is broken which means you can't unlock the screen. If they did not have anything backed up to Google then I'm pretty sure they also did not have USB debugging enabled. Between the screen being broken and USB debugging not being enabled, you are pretty much screwed with no way to retrieve anything from the device.
This is what happens when one takes things for granted or never considers that things can easily go wrong and overlooks the necessity of backing up important data to avoid the situation they are currently in.
Accept your losses and consider it a learning experience. In the future, make certain to back up important data.
Hi, do you mean your computer can detect your friend's phone via USB cable? If yes, try Coolmuster Android Backup Manager. Its free backup function can help you access to contacts on the phone and export them to the computer via USB cable. It's easy and safe. You just need to enable USB debugging on the phone. About the details, please search online. Hope this will be your help.
You may not able to get back contacts if you don't have a backup on Google. You can check the local backup. If you have taken local backup then, you can bring back his contacts.
So a bit of a conundrum, my sisters Samsung ZFlip3 has had some screen damage, and the bottom half of the screen has stopped working this morning so we are unable to unlock the phone.
Due to this we are unable to use Samsung smart switch but need to be able to unlock the phone to allow the smart switch to start.
Tried to use the ADB tool however, even though Windows detects the phone, the ADB tool cannot "see" the device, which I'm guessing is because the screen cannot be unlocked after a restart.
The Samsung Remote unlocking is not activated so cant backup using the Samsung "Find my phone" web app.
Can access Recovery mode fine, so not sure if anything can be done using that?
Any advice would be appreciated.
Did you try Google's Find my Phone too?
You could only wipe it from Recovery but it will still ask for the last used PIN or Google Account password, so not a solution either.
Another solutiom would be connecting an external mouse and writing the PIN by memory or casting the phone screen on another screen.
BredzProh said:
Did you try Google's Find my Phone too?
You could only wipe it from Recovery but it will still ask for the last used PIN or Google Account password, so not a solution either.
Another solutiom would be connecting an external mouse and writing the PIN by memory or casting the phone screen on another screen.
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Thanks for that suggestion, not sure why I didn't think of that myself. The usb keyboard trick worked like a charm! Currently backing up the device!
Thanks again!
I'm glad everything worked out in the end