Anybody get the fingerprint enrollment to work without sending phone back to OnePlus. I have tried just about every fix I can find on other threads with no success. I installed the latest OS 11.0.5.6 AA and I think it got worse. Can't even run the calibration tests. My fingerprint has been broken since I got the phone new from OnePlus. I don't really use it at the present but it would be nice to have working if I decide to sell phone later.
By broken do you mean its not detecting your fingerprint? are you using a screen protector? If you send it to OnePlus with a Lock on it they will refuse it and probably keep it if they follow Sammys practices...
never gets to the point of detecting fingerprint. just error message that enrollment not complete.
Is this only in the first set up screen or even when you go through the settings to ass fingers?
The only issue I have with my FP reader is sometimes when I first unlock the phone I have to place my finger/thumb directly center and use relatively firm pressure to get it to unlock. If I relock the phone (using double tap, or the power button) and then double tap to unlock right away the reader works much better. I am not sure why it only appears less reliable after the phone has been locked for some time...( i have not done any time lock experiments). Also, after the phone is unlocked and I use the FP reader for anything else...like a banking app, of whatever else...it works flawlessly and responds very quickly as expected. I am not sure why it only acts "funny" after being locked for some time. It's almost like something is going into a deep sleep while being locked???
At any rate, what you are describing sounds much different, even though it might somehow be related to the whole FP reader issues. If mine was acting as bad as your I would demand a return, repair, refund...whatever it takes to get the issue fixed.
Got it to work. I had pulled persist img when I first received the phone and unlocked. I flashed the old persist.img using fastbootd and got fingerprint to enroll. I use a tempered glass screen protector and it took awhile to get it enrolled but works good now that I have a fingerprint entered.
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Hello everyone,my fingerprint was working fine till afternoon,then suddenly I tried unlocking my device and I couldn't with fingerprint. I went to settings and it told me fingerprint error,please restart your device bla bla. When I dial *#0*# under fingerprint test it shows the version butility when I click normal test it says fingerprint initializing fail.Could anyone help?
I get basically the same error!
In my case it stops working even for a couple of days and then it suddenly comes back for no reason (for few days as well). No clue why this all occurs. I assume it's some kind of a hardware issue since, as you mentioned above, the phone somehow stops recognizing the sensor and you end up getting this annoying notification on the lockscreen. I have to mention that my GS6 has never fallen down or been left in the hot (I put a case on it and take . What makes the whole thing even more weird is that sometimes a simple reboot helps - it happens quite rarely though.
Tbh, I thought of two things which would possibly solve the issue since I'm quite sure it's NOT software related (tested different ROMs, kernels, etc) - 1) open the GS6 and check whether the home button is connected properly 2) buy a new home button and replace it. I need some free time to do it though so I guess it won't happen too soon
The biggest problem is that i can't really find any logical dependences, it happens too randomly :|
I have done many reboots,only one time it worked for a while and then stopped working again.
makisss said:
I have done many reboots,only one time it worked for a while and then stopped working again.
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Exactly. Unfortunately my warranty is voided so I can't even send it to Samsung.
Soooo I did read on the forums like a few months ago that someone's phone fell and his fingerprint reader stopped working.
I fear that may have happened to my phone, it fell from bed height to the floor (it has a rubber case) and I just picked it, nothing happened anyways, so I tried using the fingerprint scanner but it didn't work so I figured my fingers were sweaty or something like that.
This morning I try to do the fingerprint recognition and none of them register (Left index finger & Right index finger).
If this is truly the case then my fingerprint scanner is rendered useless, does anyone know how I can possibly fix it or is it just a dead function now?
EDIT: I restarted the phone to see if that would fix the problem, and then I went into settings to check the recognition and if it works.
Lo and behold the Fingerprint ID management setting has disappeared from my categories in the settings!!! I tried searching it and it shows up, but when I tap on fingerprint management it just blacks out and sends me back to the settings menu.
W H Y T_T
Screenshot of my Settings menu after I restarted the phone, notice how the Fingerprint ID category is completely gone ;-;
Looks like the OS detects the fingerprint reader as broken, and so it hides the fingerprint menu as consequence since it automatically decides that it's useless... Sincerely, if the fingerprint reader is really broken, the only idea that comes in my mind (if you're still on warranty period) is make a try by contacting Huawei's service center in way to make them fix the scanner, but you don't want to tell'em that your phone's felt because in this case warranty won't cover you.
RedSkull23 said:
Looks like the OS detects the fingerprint reader as broken, and so it hides the fingerprint menu as consequence since it automatically decides that it's useless... Sincerely, if the fingerprint reader is really broken, the only idea that comes in my mind (if you're still on warranty period) is make a try by contacting Huawei's service center in way to make them fix the scanner, but you don't want to tell'em that your phone's felt because in this case warranty won't cover you.
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Thanks redskull, I'll try to contact them, I've been wondering if it maybe disconnected, or something of that sort.. because it just does not seem possible it can break from such a low height :/ I'll definitely try everything though.
RelicUser said:
Thanks redskull, I'll try to contact them, I've been wondering if it maybe disconnected, or something of that sort.. because it just does not seem possible it can break from such a low height :/ I'll definitely try everything though.
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Click to collapse
I can't really now, but this phone surely isn't the best about making resistance to drops on the floor. It's always a mid-range device, so even if it carries good hardware and camera, hurts could often be a pain. Hope well for you!
Anyone have problem with face unlock about bad angles or not working under bright sunlight! Just set up face unlock under direct sunlight! make sure sunlight sight direct into your face when setting up. Hope that's helpful, it works for me at least
Ps: if you are wearing glasses, put them on when setup.
My biggest issue with face unlock is random challenge to unlock with PIN for "added security".
I say random because I've not rebooted the phone. The message is different when rebooting. I've sent numerous feedback with logs to Google but Google doesn't respond to feedback. I have no idea why this happens. It's annoying. This can happen as often as once a day at random unless I'm missing the reason for it. Maybe it works for days without error. Maybe this is required at intervals I've not recognized?
Patterns I've noticed otherwise include a pause to unlock when I grab my phone and it's upside down. It usually gives me time to recognize this and get screen upright. My phone is usually on a stand upright in portrait mode so it's rare that I pick it up with screen not orientated correctly.
I've not tried setting up face unlock in bright setting though.
Sent from my Pixel 4 XL using Tapatalk
samep said:
My biggest issue with face unlock is random challenge to unlock with PIN for "added security".
I say random because I've not rebooted the phone. The message is different when rebooting. I've sent numerous feedback with logs to Google but Google doesn't respond to feedback. I have no idea why this happens. It's annoying. This can happen as often as once a day at random unless I'm missing the reason for it. Maybe it works for days without error. Maybe this is required at intervals I've not recognized?
Patterns I've noticed otherwise include a pause to unlock when I grab my phone and it's upside down. It usually gives me time to recognize this and get screen upright. My phone is usually on a stand upright in portrait mode so it's rare that I pick it up with screen not orientated correctly.
I've not tried setting up face unlock in bright setting though.
Sent from my Pixel 4 XL using Tapatalk
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your problems is totally different with what I mean to. However, It think your problem could be from software or setting. you would reset your phone. And if that keep going, using google warranty is best choice.
nguaogioi said:
your problems is totally different with what I mean to. However, It think your problem could be from software or setting. you would reset your phone. And if that keep going, using google warranty is best choice.
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Thanks. I should talk to Google Pixel support again. I've been reluctant since they couldn't resolve an issue with Google Home app. They referred me to Google Home app support but they kept getting stuck on the fact they support hardware, not the app. I could link Google and Philips Hue but couldn't add Philips Hue to Google Home app. Failing every time.
Long story but the mobile apps kept telling me that that there was an issue getting provider information for Philips Hue. Yet it went through all the steps and failed at the end, never adding Philips Hue. This once worked until it stopped; nothing I was doing was working, even asking Google and Philips for support was pointless with them refusing to talk to each other or continue support with me until resolution. One day my phone had a notification to control my lights and the linking and final step worked that time. I followed the notification and seemingly skipped several steps I've went through to failure but this time everything went as expected and I can control my lights again. Finally! What was the issue? Google won't say but I suspect they discovered it long after I gave up. Months!
I've seen face unlock improvements in the notes of the monthly updates so I've thought Google is aware but like before, not on my timetable. Low priority. With my past slate now clean, start a new one.
Sent from my Pixel 4 XL using Tapatalk
samep said:
My biggest issue with face unlock is random challenge to unlock with PIN for "added security".
I say random because I've not rebooted the phone. The message is different when rebooting. I've sent numerous feedback with logs to Google but Google doesn't respond to feedback. I have no idea why this happens. It's annoying. This can happen as often as once a day at random unless I'm missing the reason for it. Maybe it works for days without error. Maybe this is required at intervals I've not recognized?
Patterns I've noticed otherwise include a pause to unlock when I grab my phone and it's upside down. It usually gives me time to recognize this and get screen upright. My phone is usually on a stand upright in portrait mode so it's rare that I pick it up with screen not orientated correctly.
I've not tried setting up face unlock in bright setting though.
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Click to collapse
The issue you explained about the seemingly random pin requirement is actually not an issue at all. It's coded into the software as an extra security measure. If you lock your phone and do not unlock it for XXX amount of time (eg. 1 hour) then the phone requires your pin or pattern to verify its still you and your phone hasn't been physically compromised. The other trigger for this happening is at or around 6 hours since the last time your pin was physically entered, it will require you to enter it for the same reasons I listed before. Using face unlock doesn't reset the 6 hours, only physically entering your pin code will.
Hope this helps you understand a little better what's going on with your phone. We all have the same thing happen to us, just most don't notice it when it happens.
1dopewrx05 said:
The issue you explained about the seemingly random pin requirement is actually not an issue at all. It's coded into the software as an extra security measure. If you lock your phone and do not unlock it for XXX amount of time (eg. 1 hour) then the phone requires your pin or pattern to verify its still you and your phone hasn't been physically compromised. The other trigger for this happening is at or around 6 hours since the last time your pin was physically entered, it will require you to enter it for the same reasons I listed before. Using face unlock doesn't reset the 6 hours, only physically entering your pin code will.
Hope this helps you understand a little better what's going on with your phone. We all have the same thing happen to us, just most don't notice it when it happens.
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Your hour or six a guess, estimation or actual?
What you described seems true but my use would likely indicate more quiring for PIN than I experience. Just asking.
But if this is intent, I don't agree PIN is added security. Sure face ID can be duped in many ways but at the very least what I'd prefer is safe zone like home where face unlock never dupes to PIN or added security. As I recall, total unlock is only option for designated safe zone like home, unless considering Bluetooth device which I don't prefer unless it can distinguish my Fitbit Versa 2 watch is very near and worn?
Surely there's less invasive methods users can deploy to not be so inconvenienced at home. I've even seen this at work with my wife's iPhone X. More choices seems a logical approach to consider. Why hasn't it?
Phone on charger just now, after just talking to Google Assistant, give a smart home command it interprets correctly, the smart assistant says sure, after you unlock your phone. I dismiss the Google Assistant and promptly unlock my phone without the stupid PIN. Not being very user friendly. I'm under the impression many developers don't just use the device and rethink their intents to be most user friendly.
Sent from my Pixel 4 XL using Tapatalk
I feel like I don't see this message more than twice a week... which certainly goes against the every 6 hours idea. My impression was that sometimes movement or Soli will wake it up and it sees something it thinks is a face but it can't unlock with it. If it sees this enough, it may prompt for a PIN unlock with the different message. But sometimes, I think I see this message taking it out of my pocket... where it can't possibly see a face. But maybe it saw part of my face as I was putting it in. It would be interesting to know what the actual rules are regarding this.
I know that when I have the screen upside down, the screen wakes but gives me time to get it upright. Seconds. I don't recall seeing this fail me, thankfully.
I don't have much or any of the Soli features enabled but have screen tap to wake and skip unlock screen enabled.
I've wondered if having the generic stand was causing random face unlock errors but reach for phone is disabled. And I've tried placing my screen down flat instead of the stand and still got prompts to unlock with PIN.
Sometimes I grab my phone and tap to wake doesn't work. But it doesn't mean I get a prompt for PIN every time either. Yesterday, I tapped on the screen repeatedly and it woke and unlocked when it recognized my face. Maybe it's a latent response but I'm usually using the power button to wake by then.
Sent from my Pixel 4 XL using Tapatalk
So I did a chat with Pixel support today.
For the issues with frequent queries for PIN and Voice Assistant asking me to unlock my phone first, the agent had me delete storage and cache for Google and Phone app, delete face unlock and add it back. Reboot phone and get back with them if this doesn't help.
The agent indicated there's not a timer that cannot be reset with unlock that would naturally challenge for PIN after counting down. His advice is to do the above for that issue. The face unlock is suspect. I hadn't done this until today. For kicks, I tried it outside in daylight though the agent didn't recommend this idea. Fwiw, I can unlock my phone in the dark but maybe daylight helps better see contours of the face.
I have a case number to chat again if this continues. Agent says it shouldn't reoccur.
Sent from my Pixel 4 XL using Tapatalk
I only have a basic understanding of how face unlock works... but from what I understand it uses an IR dot projector and two IR cameras to stereoscopically sense the depth of your face. This is why it works in the dark to begin with and based on this, I would think direct sunlight would be a detriment rather than a boon in this sensing method. But it may not have any effect at all as I don't know exactly how the sun and the dot projector overlap in wavelength and strength.
Having a "bad" face calibration might explain it as the phone is more often unconfident about it being your face. So it triggers more failures which prompts the increased security message.
jljtgr said:
I only have a basic understanding of how face unlock works... but from what I understand it uses an IR dot projector and two IR cameras to stereoscopically sense the depth of your face. This is why it works in the dark to begin with and based on this, I would think direct sunlight would be a detriment rather than a boon in this sensing method. But it may not have any effect at all as I don't know exactly how the sun and the dot projector overlap in wavelength and strength.
Having a "bad" face calibration might explain it as the phone is more often unconfident about it being your face. So it triggers more failures which prompts the increased security message.
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Agreed. It's unknown if added light is a help, hindrance or placebo. But the agent seemed confident just replacing the face unlock would solve my issues.
Not all of my issues sounded familiar was the reason for suggested extra storage wipes and reboot.
Sent from my Pixel 4 XL using Tapatalk
I spoke from my experience. Before that if i will to unlock i have to keep it direct to my face as the right distance or angles and it hardly work with changing light conditions like under direct sunlight. But after set up with aid from sunlight i could say it work quick and more reliable as my iphone xr even in dark or direct sunlight.
I dont know if that is hardware or software problems.
73 hours of uptime. Random PIN for added security prompt has returned when Google Pixel support said it shouldn't after deleting and adding face unlock.
Taking my case ID back to Pixel support. I'm not sure the agent was right about face unlock not occasionally duping to PIN unlock. Very annoying if this is intended or not.
72 hour bug?
Sent from my Pixel 4 XL using Tapatalk
So my Pixel 4 XL face unlock did the same prompt for pin after another 72 hours. No reboot; no error or explanation why other than added security. I'm at 146 hours uptime.
I asked Pixel support again about this. They're researching but want me to do a factory reset now and get back to them.
Sent from my PH-1 using Tapatalk
My fingerprint reader worked well on Android 10. Since it upgraded to Android 11I have been having issues. I try to scan my print to unlock and it says no match found. I removed them and decided to add them again. Now it either tells me to press harder or to cover entire sensor. Is there a fix for this?
ElAguila said:
My fingerprint reader worked well on Android 10. Since it upgraded to Android 11I have been having issues. I try to scan my print to unlock and it says no match found. I removed them and decided to add them again. Now it either tells me to press harder or to cover entire sensor. Is there a fix for this?
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I had a similar experience, but my phone didn't upgrade, the problem just started out of the blue. I went in and deleted all of the existing fingerprints, and re-registered each of my thumbs twice. Not sure why, but having a duplicate of each finger seemed to do the trick. From that point on, unlock has no hesitation.
Hello,
I have this phone for near 1 year and I always had this problem.
The problem is not happening very often but it happens by time on time.
It was happening more often before, when the phone stays with locked screen for a longer period.
But now it happens whenever it wants and I can't understand what could be the issue.
Maybe some process is failing by my opinion.
So the problem is that sometimes when I put my finger on the fingerprint icon on the screen while the phone is locked, nothing is happening, the fingerprint icon is not active and it doesn't read my finger. So I need to enter my pincode, the fingerprint sensor is just not working at all. When I unlock the phone with pincode and then lock it, the fingerprint is now working, until sometime later.
I'll be very thankful if someone can help me with this.
Thank you!
AndroidIsTheBestt said:
Hello,
I have this phone for near 1 year and I always had this problem.
The problem is not happening very often but it happens by time on time.
It was happening more often before, when the phone stays with locked screen for a longer period.
But now it happens whenever it wants and I can't understand what could be the issue.
Maybe some process is failing by my opinion.
So the problem is that sometimes when I put my finger on the fingerprint icon on the screen while the phone is locked, nothing is happening, the fingerprint icon is not active and it doesn't read my finger. So I need to enter my pincode, the fingerprint sensor is just not working at all. When I unlock the phone with pincode and then lock it, the fingerprint is now working, until sometime later.
I'll be very thankful if someone can help me with this.
Thank you!
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I believe that's by design. After a certain amount of time you're asked to login using you password. Once you've entered your password the timer gets reset.
I've seen this on other phones and it also happens on both of my 8Ts.
BillGoss said:
I believe that's by design. After a certain amount of time you're asked to login using you password. Once you've entered your password the timer gets reset.
I've seen this on other phones and it also happens on both of my 8Ts.
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Thank you, Bill. This kinda answers my question, too bad there is no security option to define if you want this or no.
On my OP 8T the fingerprint stopped working well after gluing the protective glass. Without the glass it works fine.