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[Completed] SIM card detected but no signal

Hi, I recently got an Infinix HOT 3 LTE. It's a really great phone, but I have a problem with it, my 3G SIM card isn't working properly.
When I insert it and start the phone, the card is detected, I enter my PIN code, then when I try to make a phone call it says "Cellular network not available". I tried switching the SIM card slots, both didn't work for my card. Then I tried to change the network provider manually and all and I also tried changing other cellular network options over and over again but nothing worked, I also tried switching airplane mode on and off. I got frustrated with this problem and I decided to factory reset my phone, but the problem was still there. After that I tried using someone else's 4G SIM card, and it worked, so there's no problem with my phone or SIM slots. My 3G SIM card is fine I think, it works on my old phone, as well as others.
Please help if you can.

atkinss said:
Hi, I recently got an Infinix HOT 3 LTE. It's a really great phone, but I have a problem with it, my 3G SIM card isn't working properly.
When I insert it and start the phone, the card is detected, I enter my PIN code, then when I try to make a phone call it says "Cellular network not available". I tried switching the SIM card slots, both didn't work for my card. Then I tried to change the network provider manually and all and I also tried changing other cellular network options over and over again but nothing worked, I also tried switching airplane mode on and off. I got frustrated with this problem and I decided to factory reset my phone, but the problem was still there. After that I tried using someone else's 4G SIM card, and it worked, so there's no problem with my phone or SIM slots. My 3G SIM card is fine I think, it works on my old phone, as well as others.
Please help if you can.
Click to expand...
Click to collapse
Greetings and welcome to assist. Are you sure the phone is compatible with your carriers bands? If you are sure try asking your network provider for a new sim
Good Luck
Sawdoctor

Dual sim settings problem

Hi. I`ve got an MHA-L29 and I`ve got a problem with dual sim settings. In dual sim setting menu if I select default mobile data (4G services associated with default SIM) on SIM 1 then I lose the signal from that sim (Emergency calls only) and I`ve got SIM 2 signal. If I select default mobile data on SIM 2 I lose signal from that sim and I receive signal on SIM1. Basically, I can`t have both sim working (network signal) because I need to set 1 SIM on default mobile data and the one that I set it`s losing signal.
Maybe someone can help me. Thanks

Coscovitul said:
Hi. I`ve got an MHA-L29 and I`ve got a problem with dual sim settings. In dual sim setting menu if I select default mobile data (4G services associated with default SIM) on SIM 1 then I lose the signal from that sim (Emergency calls only) and I`ve got SIM 2 signal. If I select default mobile data on SIM 2 I lose signal from that sim and I receive signal on SIM1. Basically, I can`t have both sim working (network signal) because I need to set 1 SIM on default mobile data and the one that I set it`s losing signal.
Maybe someone can help me. Thanks
Click to expand...
Click to collapse
This is strange behavior.
By default there is no problem. See my screenshot.
I suppose it is mobile operator's problem.
What is your full version (settings / about phone / build version) ?
What is your country and mobile carriers?

It`s not a mobile operator problem. I use the same sims on mate 8 and it`s fine. It`s exactly like in your screenshot, sim 1 default mobile data and I lose signal, and I have signal on sim 2. If I select sim 2 default mobile data I lose signal on sim 2 and receive signal on sim 1. So basically I can`t use dual sim and mobile data.
I`m in UK with BT and Lycamobile.
Build version was MHA-L29C432B198 but I`ve tried different things and now I`ve got nrd90m test-keys.

Coscovitul said:
It`s not a mobile operator problem. I use the same sims on mate 8 and it`s fine. It`s exactly like in your screenshot, sim 1 default mobile data and I lose signal, and I have signal on sim 2. If I select sim 2 default mobile data I lose signal on sim 2 and receive signal on sim 1. So basically I can`t use dual sim and mobile data.
I`m in UK with BT and Lycamobile.
Build version was MHA-L29C432B198 but I`ve tried different things and now I`ve got nrd90m test-keys.
Click to expand...
Click to collapse
Agree, C432 region is for UK too. So your bug must not exist, but it is here.
Nrd90m test-keys means that metadata from oeminfo does not match with current ROM.
Did you try to rebrand? If yes, just flash ROM again what you flashed last time.

I`m trying now to rebrand, watching tutorial but I`m stuck at
After device enter TWRP, connect to USB cable.
Press ENTER key to continue...
* server not running *

Coscovitul said:
I`m trying now to rebrand, watching tutorial but I`m stuck at
After device enter TWRP, connect to USB cable.
Press ENTER key to continue...
* server not running *
Click to expand...
Click to collapse
Something blocked adb. Maybe HiSuite. Turn it off, then check that pc recognises device.
adb devices
You can issue to refresh adb
adb kill-server
Phone must be in twrp.

I`ve managed to do all the steps, but after restart I can`t get past the Huawei logo, phone enters in Huawei eRecovery where I have Download latest version and recovery (restore your system with wifi) reboot or shutdown. I`ve tried to restore the system with wifi but I can`t (getting package info failed). I don`t know what went wrong during the process but the phone it`s stuck at huawei erecovery.

So now I`ve managed somehow to update emui to 8.0 and android 8.0 and I have build number MHA-L29 8.0.0.321 (C432log), but the initial problem it`s still there.
I still can`t use mobile data or both sims in the same time. The sim selected to be default mobile data lose signal.
I`ve tried to use 1 sim and sdcard but I don`t have signal because the sim it`s set by default to be mobile data.
Anyone?

Coscovitul said:
So now I`ve managed somehow to update emui to 8.0 and android 8.0 and I have build number MHA-L29 8.0.0.321 (C432log), but the initial problem it`s still there.
I still can`t use mobile data or both sims in the same time. The sim selected to be default mobile data lose signal.
I`ve tried to use 1 sim and sdcard but I don`t have signal because the sim it`s set by default to be mobile data.
Anyone?
Click to expand...
Click to collapse
Seems to be hardware issue. Do you have warranty?

I don`t have warranty. Both sims slots work fine one at the time, not together.
I need 10 posts on the forum so I can upload a screenshot.

Coscovitul said:
I don`t have warranty. Both sims slots work fine one at the time, not together.
I need 10 posts on the forum so I can upload a screenshot.
Click to expand...
Click to collapse
OK. Last thing - try to delete and recreate apn settings.
Don't think that they all incorrect, but maybe one of them...

The Mate9 is active/passive: it's impossible to make a call using sim 1 and using mobile data with sim2 but in stand by you can receive calls on both sim. This limitation is not present on mate8 and mate10.
Piergiorgio

I`ve tried other sims, put new apn and it`s the same.
pgmunzi I can`t because I don`t have signal on one of the sims. In dual sim settings, I need to set sim1 or sim2 to be default mobile data. With sim1 set on default mobile data, I`ve got signal on sim2 and no signal o sim1 (emergency call only), not even to receive. With sim2 set on default mobile data, I`ve got signal on sim1 and no signal on sim 2.

Coscovitul said:
I`ve tried other sims, put new apn and it`s the same.
pgmunzi I can`t because I don`t have signal on one of the sims. In dual sim settings, I need to set sim1 or sim2 to be default mobile data. With sim1 set on default mobile data, I`ve got signal on sim2 and no signal o sim1 (emergency call only), not even to receive. With sim2 set on default mobile data, I`ve got signal on sim1 and no signal on sim 2.
Click to expand...
Click to collapse
You can only have data on SIM1. Both sims can be used for calls and SMS (to my understanding). If you have two SIM cards from the same network it should not be a problem, overall. If you have two different networks (one on each SIM) then you might have some issues.
If you have the SIMS on the same network, and they use the same APN, you might want to copy the settings to two different APN's a label them for SIM1 and SIM2.
Also be careful of what version of OS you use. If you download a version that is originally branded for something else, then expect problems. There are also "Gotcha's" with firmware that is taken from one device and reconfigured to work on your device. Usually this is a matter of rebranding and copying underlying code over. This too causes issues with dual SIM phones. I have found this to be true with my MHA-L29C567. Sadly, I would love to have a memory card under the second sim slot along with a second SIM, but I have yet to figure that one out...

hs4842 said:
You can only have data on SIM1. Both sims can be used for calls and SMS (to my understanding). If you have two SIM cards from the same network it should not be a problem, overall. If you have two different networks (one on each SIM) then you might have some issues.
If you have the SIMS on the same network, and they use the same APN, you might want to copy the settings to two different APN's a label them for SIM1 and SIM2.
Also be careful of what version of OS you use. If you download a version that is originally branded for something else, then expect problems. There are also "Gotcha's" with firmware that is taken from one device and reconfigured to work on your device. Usually this is a matter of rebranding and copying underlying code over. This too causes issues with dual SIM phones. I have found this to be true with my MHA-L29C567. Sadly, I would love to have a memory card under the second sim slot along with a second SIM, but I have yet to figure that one out...
Click to expand...
Click to collapse
Just got the same problem (2 sim cards from same network, only obe working at a time) and thanks to you it's solved. I just had to rename the second APN differently.

I have the same problem. Is it solve? Hv been searching for solution.

Hello guys.. I have the same problem in my mha-l29. Did you solve it?

Coscovitul said:
Hi. I`ve got an MHA-L29 and I`ve got a problem with dual sim settings. In dual sim setting menu if I select default mobile data (4G services associated with default SIM) on SIM 1 then I lose the signal from that sim (Emergency calls only) and I`ve got SIM 2 signal. If I select default mobile data on SIM 2 I lose signal from that sim and I receive signal on SIM1. Basically, I can`t have both sim working (network signal) because I need to set 1 SIM on default mobile data and the one that I set it`s losing signal.
Maybe someone can help me. Thanks
Click to expand...
Click to collapse
hi i just wanna ask if uve solved this, Im currently facing the same problem

my both sim are working fine but some time one sim card not work when i reinsert sim. it does work. so what is the issue?

Dual-SIM problem

Hi guys!
Did someone of you noticed some problems with using two sim-cards? When i install the second sim card i am constantly getting problems with loosing cellular network connection. There is something strange going on...I tested the new sim card on the other phone and its working normally (so its not the problem with the sim card). Is there maybe a solution to this problem?
Thanks!

Hi guys! As a last resort i did a factory reset of the phone. Its all working now as it should! Strange. Must have been some software bug.

I have been using dual Sims since Nov 2019. I don't have any problems with it so far.

Dual SIM not reachable
Yes, I have constant problems, and I think it's since April or May update.
I use two sims, and sim A constantly keeps "telling" the caller, that "The user is in another call and can't be reached". Then I get an sms with "missed call".
Outgoing calls take lots of seconds to connect.
I've tried shifting the two sims, problem with the same (!) sim card. You'd think this is a sim A problem.... I got a new sim from the "A" operator. Same problem.
Using just one sim in the phone, everything works well, regardless of which, even sim A works fine.
In any phone, sim A works fine by itself. There's something with the software or some setting in the Xiaomi that messes this up.
Support at operator blames the phone.
Support at Xiaomi blames the sim.

Help needed "no sim card" when dialing a number (LG V50 Sprint)

LG V50 Sprint no calls and sms?
I got this phone unlocked and updated working fine with LTE data connection with my provider here ooredoo Algeria fast and stable.
The problem itt showes phone signal is full but when I dial a number it says "no sim card"
+ sms is not working altogether as well.
Any help fix / pointers would be greatly appreciated

Hi!
The same thing happened to me, I couldn't send messages or call until I activated the automatic network mode, otherwise it wouldn't let me call.
I hope I have been helpful with this.

Mc AGV said:
Hi!
The same thing happened to me, I couldn't send messages or call until I activated the automatic network mode, otherwise it wouldn't let me call.
I hope I have been helpful with this.
Click to expand...
Click to collapse
Yes I did reset the network settings last night the phone calls work fine now, But the sms texting still a nogo.

dark4m said:
Yes I did reset the network settings last night the phone calls work fine now, But the sms texting still a nogo.
Click to expand...
Click to collapse
The same problem happened to me, i tried everything..
The only thing that fixed it is:
1. Insert a Sprint SIM card (in my case it came with the device when I baught it. I never had service from sprint and I lived overseas)
2. Select settings >> Network and Internet >> Network settings reset.
3. That is it!
Please note that this method only worked when I inserted Sprint Sim card, it did not work with my actual sim card..
After the settings were reset, I removed Sprint SIM, and inserted the other SIM, and it worked perfectly!

Ialzaben said:
The same problem happened to me, i tried everything..
The only thing that fixed it is:
1. Insert a Sprint SIM card (in my case it came with the device when I baught it. I never had service from sprint and I lived overseas)
2. Select settings >> Network and Internet >> Network settings reset.
3. That is it!
Please note that this method only worked when I inserted Sprint Sim card, it did not work with my actual sim card..
After the settings were reset, I removed Sprint SIM, and inserted the other SIM, and it worked perfectly!
Click to expand...
Click to collapse
This worked once for me, then I had to remove my tray to insert an sd-card and didn't work anymore... network settings struggle to reset (will take 10-20s and then crash out) what could it be? I'm using a heicard and discussing the procedure in this thread: https://forum.xda-developers.com/t/unlocking-lg-g8-sprint-bad-esn.4092771/page-2
UPDATE: if you still get the "SIM not provisioned for voice" message, do a backup, then full restore of the phone, then repeat the above steps. You should now be able to make phone calls, but not connect to LTE. Download an app called "AddAPN" from the play store and manually save the Access Point Name for your carrier (yours will be different from mine, but I'll add it as reference, it's in italian, but you should get the gist, relevant steps are 10 through 14: https://www.helpforsmartphone.com/coopvoce/it/lg/g6/android-8-0/guides/22/Configurare-Internet-LG-G6)

with my sprint lg v50 and i can "Add APN" already.
i dont need an app

@en11gma Are you on android 9 or 10,and what is your security patch level?
Thanks.

S10e is losing connection to mobile network

Hello!
I have this s10e from Verizon and it is network unlock (I talked to Verizon to confirm this), well I bought it new and as soon as I turn it on, it started to upgrade to Android 11. All the update went without any issue, anyway when update was completed. I inserted my SIM card and I did not connect to the mobile network. I went to settings and open connections > Mobile networks change from Global to LTE/GSM/UMTS and manual to select the network. Network selected and I got the message "Can't register on the network" , I try again and it connects but after some minutes it lost the signal and got the message "Unable to connect, try later"
I have try several options, all with the same result, it connects for a while then it lost the connection and it won't reconnect until I try it manually...
These is what I have tried (not ordered in the way I tried them)
- Network Reset (including APN reset to default)
- Manually select the network (I go from Global to LTE/GSM/UMTS and backwards)
- Pull out the SIM, turn off the cell, insert SIM turn it on. When phone turns on sometimes it connects immediately to the mobile network but after it completes the initialization, the cell disconects.
- Erase the cache from the Phone app.
- Wipe cache
- Factory reset
I know it is not the phone because I have a Verizon SIM card and when I inserted it, the cell works flawless, actually since I'm out of USA, the cell connects to the same mobile network (on roaming) I'm trying to use with my SIM card. So I was thinking of downgrade to Android 11 but I found some threads where they reported the same issue (with Android 10) but no solution or they pointed to the workarounds I already tried so I don't think it is an Android 11 bug.
Does anyone knows something about this? any workaround?
Thank you!!

Borrego97 said:
Hello!
I have this s10e from Verizon and it is network unlock (I talked to Verizon to confirm this), well I bought it new and as soon as I turn it on, it started to upgrade to Android 11. All the update went without any issue, anyway when update was completed. I inserted my SIM card and I did not connect to the mobile network. I went to settings and open connections > Mobile networks change from Global to LTE/GSM/UMTS and manual to select the network. Network selected and I got the message "Can't register on the network" , I try again and it connects but after some minutes it lost the signal and got the message "Unable to connect, try later"
I have try several options, all with the same result, it connects for a while then it lost the connection and it won't reconnect until I try it manually...
These is what I have tried (not ordered in the way I tried them)
- Network Reset (including APN reset to default)
- Manually select the network (I go from Global to LTE/GSM/UMTS and backwards)
- Pull out the SIM, turn off the cell, insert SIM turn it on. When phone turns on sometimes it connects immediately to the mobile network but after it completes the initialization, the cell disconects.
- Erase the cache from the Phone app.
- Wipe cache
- Factory reset
I know it is not the phone because I have a Verizon SIM card and when I inserted it, the cell works flawless, actually since I'm out of USA, the cell connects to the same mobile network (on roaming) I'm trying to use with my SIM card. So I was thinking of downgrade to Android 11 but I found some threads where they reported the same issue (with Android 10) but no solution or they pointed to the workarounds I already tried so I don't think it is an Android 11 bug.
Does anyone knows something about this? any workaround?
Thank you!!
Click to expand...
Click to collapse
Just guessing as your have already tried many things.
Maybe you still have Verizon CSC installed what works fine with the Verizon SIM card, but leads to unstable mobile connection with another SIM card.
To check, download unbranded firmware for your region and flash it with Odin on PC via USB cable to your phone.
Use the CSC file ... Not the Home_CSC. This will wipe your data.
How this will help.

It_ler said:
Just guessing as your have already tried many things.
Maybe you still have Verizon CSC installed what works fine with the Verizon SIM card, but leads to unstable mobile connection with another SIM card.
To check, download unbranded firmware for your region and flash it with Odin on PC via USB cable to your phone.
Use the CSC file ... Not the Home_CSC. This will wipe your data.
How this will help.
Click to expand...
Click to collapse
Thank you It_ler! I will give it a try!