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Model: SM - G920W8 (Canadian)
I recently purchased an s6 (1 month) and used the fingerprint scanner to secure the device. I made a backup password and made sure it worked and all was well until one day when it all of a sudden stopped working. Normally I leave Wifi on and could solve this issue but as to save battery I had disabled it this time around, silly me. So the fingerprint scanner denied my entry, led me to the backup password which also failed (even though it was correct) and then Wifi was off so Google verification did not work.
Being a new phone, I did not get a chance to turn on USB debugging (this happened 1 week after purchase) so using ADB to turn on wifi was of no use, it did not recognize the device.
Here is what I have tried to do to recover the data up till now:
>I used ODIN to install TWRP on the device.
>With TWRP enabled I made a backup of the data and attempted to connect to adb once again, Using my sisters Galaxy S6 I tested out whether hers worked, just to make sure everything was fine with the drivers and to make sure adb devices recognized her phone: it did.
>I ran ADB devices while in TWRP and it recognized my device, but came back OFFLINE, meaning no commands were able to run.
>I then attempted to run a series of drivers and to access files directly from windows 7 and did not have access permissions to read nor write, thus unsuccessful.
>I went back to ODIN and sought out a stock rom to flash to the partition in order to get access to the backup data i had created using TWRP, as there seems to be methods to flash a rom and maintain the backup data.
> With ODIN i tried this, but was unsuccessful, as it got stuck on "Nand Write start" and would not initialize any transfer with the phone . ( The download mode would not start the progress bar)
>Finally i tried to do it with TWRP but because i have no write permissions, i cannot put anything onto the device for it to run.
I called Samsung about this and they know of the issue and refuse to help me other than a useless factory reset. They knowingly allow users to continue using their fingerprint option for security but do not give warning of its issue, nor do they provide a simple fix like allowing wifi to be turned on from the lock screen. It is a shame that a company like this just allows a known software bug to bother users but doesn't make them aware of it, nor provides a temporary fix while they work on fixing the issue.
I am stuck, and need your help, I have done everything I can think of but can't get anywhere, please help me retrieve my data. Thanks
Wifi is off but how about 4G/LTE data?
If your 4g lte data is working you can use findmymobile(samsung site) and unlock it from there. There's an option to unlock your phone. I came across this issue last month.
Sent from my SM-G920T1 using Tapatalk
Yeah LTE is also off, otherwise google login would have worked.
I can access the WiFi toggle from the lockscreen without having unlocked the phone via FP - although I'm not locked out the phone so wondering if being locked out stops you gaining access to the notification drawer as well
EddyOS said:
I can access the WiFi toggle from the lockscreen without having unlocked the phone via FP - although I'm not locked out the phone so wondering if being locked out stops you gaining access to the notification drawer as well
Click to expand...
Click to collapse
Via FP? well I can indeed access the notification drawer (from the top, right?) but when i enable wifi it asks me to login using the fingerprint.
EddyOS said:
I can access the WiFi toggle from the lockscreen without having unlocked the phone via FP - although I'm not locked out the phone so wondering if being locked out stops you gaining access to the notification drawer as well
Click to expand...
Click to collapse
What does "FP" stand for?
Shady_D said:
Via FP? well I can indeed access the notification drawer (from the top, right?) but when i enable wifi it asks me to login using the fingerprint.
Click to expand...
Click to collapse
sparky2012 said:
What does "FP" stand for?
Click to expand...
Click to collapse
FP - Finger Print
i have the same problem what to do now i dont want to lose data and my s6 edge is not recognising my fingerprint rather asking for a backup password and i forgot the backup password so the wifi or mobile data is switched off and i cant even turn it on what to do now?????
I have the same problem...agree completely "They knowingly allow users to continue using their fingerprint option for security but do not give warning of its issue, nor do they provide a simple fix like allowing wifi to be turned on from the lock screen. It is a shame that a company like this just allows a known software bug to bother users but doesn't make them aware of it, nor provides a temporary fix while they work on fixing the issue."
factory reset is "the only way" to unlock it. Lazy samsung customer service response.
logging in via google is not an option on S6 / new android system anymore so if you forget your pin you're stuffed
this is really poor on samsung behalf to not give warning of the seriousness of using a fingerprint scanner
ha I can't remember (and can't check now) but does it even ask for the pin twice to verify what you entered what was intended?
google use to have a device pin reset but it was removed recently.
I bet heaps of people have this issue.
I am desperate for a solution...
I just registered to help future users having the same problem.
Guys I spent around 15 hours trying to unlock my samsung galaxy s6, and found a solution. You're wellcome because you need google acc+dont need a connection for this to work (worst case scenario).
It didnt recongnize my fingerprints, and my backup password didnt work. I couldnt sign in to my google account since my wifi and mobile data was turned off before the device locked.
This is the solution i found AFTER 15 hours of this madness, you need to be quick:
1) enter wrong backup password 5 times
2) wait 30 secounds countdown
3) enter wrong backup password 5 times
4) wait 30 secounds countdown
5) select sign in with google account
6) enter google account credentials (DONT SIGN IN YET)
7) hold 'wake up button' (home button)
8) press emergency mode and go thru with aggreeing to all it asks you to
9) press TURN ON, and after that press 'sign in' with your google account (where step 6 left off)
If you were quick enough, you will enter emergency mode and you will pass the lock screen, now quit the emergency mode the same way and change your backup password, and write it down this time so this doesnt happen again. You are wellcome.
Thank you, that happened on 4th try, "quick enough" is the key. It appears that it turns on WiFi and mobile data for fraction of a second during the process.
yeah i seen that for a fraction of seconds wifi turns on but how should i unlock i am not done please please help me i dont want to lose my imp data
THANK YOU!!!
Diablola said:
I just registered to help future users having the same problem.
Guys I spent around 15 hours trying to unlock my samsung galaxy s6, and found a solution. You're wellcome because you need google acc+dont need a connection for this to work (worst case scenario).
It didnt recongnize my fingerprints, and my backup password didnt work. I couldnt sign in to my google account since my wifi and mobile data was turned off before the device locked.
This is the solution i found AFTER 15 hours of this madness, you need to be quick:
1) enter wrong backup password 5 times
2) wait 30 secounds countdown
3) enter wrong backup password 5 times
4) wait 30 secounds countdown
5) select sign in with google account
6) enter google account credentials (DONT SIGN IN YET)
7) hold 'wake up button' (home button)
8) press emergency mode and go thru with aggreeing to all it asks you to
9) press TURN ON, and after that press 'sign in' with your google account (where step 6 left off)
If you were quick enough, you will enter emergency mode and you will pass the lock screen, now quit the emergency mode the same way and change your backup password, and write it down this time so this doesnt happen again. You are wellcome.
Click to expand...
Click to collapse
Created an account just so I can thank you :laugh: You've made my night; am so happy and stress-free now!
Hello,
P20 here. Google Pay / local banking apps dont work. I touch the terminal but nothing happens, no vibration no anything.
Any clues?
Hi,
First, Is your phone rooted or bootloader unlocked? Remember most of the payment apps checks this and if they detect any mod, doesnt work.
Second, is NFC is turned on? Works with tags? If doesnt work, probably you need a service app.
Third, the POS of the store you are trying to pay accepts NFC payments? (Has the contactless payment logo? https://upload.wikimedia.org/wikipedia/en/8/83/Universal_Contactless_Card_Symbol.svg)
And Finally, a valid credit card is linked and validated in Google Pay? (when you open the app, shows your card and recent activity?).
In my P20 works flawlessly the Google Pay (I'm from Chile, a small south american country, but with a monopolized payment, so most of the POS has Contactless support and my credit card has google pay support).
Hi,
The phone is not rooted and bootloader is not unlocked. I've even downloaded a compatibility checker app recommended by my bank, which light all as green, that is everything is the way its supposed to be for it to work. NFC is turned on, and working when pairing with headphones, transmitting files to other phones etc. Most of the POS'es work here with contactless, and I use my bank card all the time for that. And yes, the card is valid, in fact it's the same one I do most my contactless payments with. As I've said, neither Google Pay nor local bank app work Bank is clueless and wants me to do a reset, but this is a major PITA..
I do believe it's my device though. Just no idea where to look. I'm in Europe so my model number is different. I wonder what could I have possibly done to screw this up
Did you try to clear the cache partition ?
Check default app for payments in NFC settings
Hi Everyone,
I'm having a big problem with my Note 6 Pro. So, I came here to hopefully find a solution. Several days ago, when I attempted to enter my password, it was no longer accepted. Just receive a message on the screen that it's not correct. Except that it is correct - it's the Xiaomi garbage that is not correct. I changed nothing and nobody else ever has access to my phone so, it's quite impossible that anyone else ever changed it. I really am in a bad situation. Could someone advise any potential method that I could be able to access the phone?
I'm currently living in Hong Kong. Are there any top, local phone repair shops that might be able to help? Xiaomi service told me that the only way to use my phone again would be a complete reset. I can't believe this is the only method that would ever work. At this point, I don't even care what happens to the phone in the end as I will never use it, nor will I ever use any Xiaomi product again. I just want to be able to retrieve the last few months of irreplaceable photos and my various contacts.
Cheers!
Amy
Well...i can tell you one thing.
My office colleague have Redmi Note 5 amd last week she had exactly the same issue...
Phone locked itself and she couldn't unlock it...and she also didn't do anything...
Nothing was working, nor fingerprint, nor PIN code...
With your post, I'm wondering if it's some kind of a bug???
She eventually take it to service in order to somehow make backup of all the files of internal storage.
I saw that she has the phone now but didn't ask her what she did, was she able.to save the data etc.
I will check it tomorrow if i see her.
Sent from my Redmi Note 6 Pro using Tapatalk
AmyS9 said:
Hi Everyone,
I'm having a big problem with my Note 6 Pro. Could someone advise any potential method that I could be able to access the phone
Click to expand...
Click to collapse
At first do you have any custom recovery installed on your phone? If so open it and select Advanced tab , File Manager and go to data then scroll down and open system folder and delete this files one by one > locksettings.db , locksettings.db-shm , locksettings.db-wal , gatekeeper.pattern.key (If found) , gatekeeper.password.key (If found) , password.key .. Now reboot phone
n0s-speed said:
At first do you have any custom recovery installed on your phone? If so open it and select Advanced tab , File Manager and go to data then scroll down and open system folder and delete this files one by one > locksettings.db , locksettings.db-shm , locksettings.db-wal , gatekeeper.pattern.key (If found) , gatekeeper.password.key (If found) , password.key .. Now reboot phone
Click to expand...
Click to collapse
Thank you for the information. However, I don't have any custom recovery installed. I'm using the phone as purchased - everything is stock. What you described would not work on stock phones?
I have checked with my colleague, she needed to do factory reset of the phone, and thus lost all the data that she had on the phone [emoji53]
She said that there was some glitch/bug during charging - phone was on charger, and at one point there was voltage dropdown in the electricity network (usual stuff in Serbia), like power got cut down for 1 second and up and running again...after this, her phone was locked...
Sent from my Redmi Note 6 Pro using Tapatalk
AmyS9 said:
Thank you for the information. However, I don't have any custom recovery installed. I'm using the phone as purchased - everything is stock. What you described would not work on stock phones?
Click to expand...
Click to collapse
Unfortunately it won't work without flashing a custom recovery
Bro I encountered the same problem and I knew that this is some sort of a bug, (by the way I'm an tech expert, so any problem in Android or windows i can probably solve it) so before dealing with any kind of bug in Android just reboot your device and guess what, 99% bugs get fixed after rebooting your device. And it perfectly solved mine too
Hi! I have made an account specifically to reply and inform you that I had encountered the same issue on my Xiaomi Note 9s and my brother, twice on his Vivo y19. I was the victim first and I was certain that I hadn't forgot nor did anyone mess with my phone. Afterwards I'd just keep my phone without any security. When my brother told me that he had the same issue, I was shocked to know that it wasn't only Xiaomi but Vivo as well, so my decision to keep my phone free of locks was solidified. My brother however, decided to use security again and it happened for the second time.
I'm not sure if Google or Xiaomi, Vivo, individually or collectively, have a part in this. All I know is that it's really painful to loss your data this way, for no apparent reason at all.
This sucks and there's very little information on internet regarding why this happens.
So my advice is that if you've been locked out of your device this way once, don't ever use the security features again. Because most of these phones require a primary password (pattern, pin, code etc) for other features like facelock and fingerprints to work. What sucks even more is that they only ask for the primary passwords on restarts. Had it been the fingerprint, I probably could have unlocked my phone (not sure if my fingerprint would have also been reset).
P. S. I used a lot of words to convey a simple message but it's because English isn't my first language and I don't want anyone to deal with the same headache as mine.
My Samsung Galaxy J7 have fingerprint lock and pin code lock. I forgot the pin code and now after my mobile is restarted it says
" Your phone was restarted and needs to be unlocked using your pin. You can use your fingerprints next time you unlock your phone".
What is the solution with out data loss. I have access to my gmail account.
I don't know why this issue started now days. .. but if u can access the Samsung account u can unlock it there . I did the same the other day . U didn't forget the pin but the phone forgot the pin. I don't know how it possible.. but I didn't change my pin for over a year and suddenly it says try later. Even now after I unlocked it thru Samsung findmydevice I can't setup pin or password.. it says setup crashed .. but I got my phone back
The Pixel 4a is the first phone in 10 years I didn't root because of the hardware check, but nevertheless Google Pay doesn't work for me on this phone. I had no single problem on my OnePlus 6 with Magisk. Is there a known bug? Does anybody know if usb debugging enabled is a problem for Google Pay? It's very frustrating to go back to the plastic card to pay.
Did you unlock bootloader? That'd cause it to fail the check even if not rooted.
fleischbanane said:
The Pixel 4a is the first phone in 10 years I didn't root because of the hardware check, but nevertheless Google Pay doesn't work for me on this phone. I had no single problem on my OnePlus 6 with Magisk. Is there a known bug? Does anybody know if usb debugging enabled is a problem for Google Pay? It's very frustrating to go back to the plastic card to pay.
Click to expand...
Click to collapse
USB debugging enabled kills some streaming services; wouldn't be surprised if Google Pay is sensitive to this
No, I didn't unlock the bootloader. I think this triggers the Google checks.
The only thing I did was enabling the developer options in order to give Tasker and some other apps special permissions.
I have a 4a on Android 10 with developer options enabled. I've used GPay once, and it worked ok for me.
woody1 said:
I have a 4a on Android 10 with developer options enabled. I've used GPay once, and it worked ok for me.
Click to expand...
Click to collapse
Thanks a lot, so I have to check my card. As mentioned before it worked last week on my OnePlus 6, so it's really strange.
Will try another card next time.
Not sure if it helps but sometimes I have run into an issue with using magnet mounts on the back of my phone case with pay terminals.
It's very frustrating. I tried three different cards and looked up the NFC location which is very different to my OnePlus 6. Under the fingerprint scanner instead of in the camera module. I really don't want to factory reset because I already set up all banking apps.
Thank you all for your help.
Edit: I found on Reddit, that there seems to be s a problem with Tasker, so I uninstalled it and also disabled the developer options. Will see if this works for me.
To be clear, is Google Pay telling you your device is ineligible / incompatible etc and refusing to let you set up a card? Or is the issue that it simply doesn't work at a payment terminal?
If doesn't work at the terminal. The app tells me everything is fine. I also tested the NFC chip with a German ID card. The phone can read all information stored in the ID.
Ok. That clarifies things a bit. If Google Pay isn't complaining about device eligibility then that's not what your issue is.
It's still not impossible that it's a hardware problem. Maybe it still works correctly for reading other unpowered devices like an ID card, but doesn't work for being read by payment terminals.
I'm not alone. :highfive:
The process in the video is the exact same I see every time I try it: https://9to5google.com/2020/10/26/some-pixel-5-owners-cant-make-nfc-payments-with-google-pay/
Luckily I didn't try a factory reset. :fingers-crossed:
Google Pay Not working
I have the exact same problem but this also happens on Oneplus Nord and Pixle 4a i have both devices and i get the same error on both devices .
Google pay works on
S10 Android 10
realmme 6 pro
Realme x50 5g
Fossil gen 5 Wear os Watch
pixel 3axl Android 11 beta
Will not work on
Pixel 4a Android 11
Oneplus Nord Android 10
have uninstalled the app and reinstalled
Cleared cache
Cleared storage
Cleared play services
removed account
removed card
re added card
re added account
reset device one plus nord only
none of the above methods worked for me
also i can connect my watch to the phone not working and the app on watch will work for making a contactless payment
the Nfc is working on my phone i have tested it with other NFC device and it works as intended
Called the bank No blocks on my card and it is setup correctly
Called google asked a million times the same question over and over and talking with support at the moment
so sorry i cant solve the issue but just thought id let you know what i have been doing
Also tried on different card machine get the same error all the time
Version 2.119.338332786 solved all my issues!
https://www.apkmirror.com/apk/google-inc/google-pay/google-pay-2-119-338332786-release/