Related
The Play Store "Error retrieving information from server. RPC:S-5:AEC-0" problem seems to be quite pervasive across a wide range of devices.
In summary, the device suddenly begins to toast the above error message when updating or re-installing paid apps. The "(installed) My Apps" list is sometimes truncated, and the "(all) My Apps" list displays the error message and a retry button. Once it appears, for some users (myself included) even wiping and re-flashing the device won't make the error go away.
I just got off the phone with Play support. Even though I had just flashed my device, they asked me to remove my Play account from system settings, then reconnect it by opening Play and following the prompts. This produced the error.
They then asked me to wipe data on Google Services Framework, reboot the phone, and try to check my apps lists in the Play app. This, also, did not work.
After about 10 minutes I received this message from the Play support representative:
Hello!
Thanks for contacting Google Services Framework and for providing details about the issue you’re having on Google Play Based on the information you sent along, it appears you’re experiencing issue #7582577 from our known issues page, which is characterized by:
- Error RPC:S-5:AEC-0 when trying to download or update free or paid apps
- Error RPC:S-5:AEC-0 when trying to access “My Apps” in the Play Store on your device
Due to high volume of inquiries surrounding this issue, we won’t be able to keep you updated on the issue via this thread; however, you can find updates on this issue by checking our known issues page:
http://support.google.com/googleplay/bin/static.py?&page=known_issues.cs&ki_topic=1319135
If the issue you’re experiencing is not as described above, please let me know so I can continue to look into your case. If you feel your case is unique and is not this known issue, any further information you can provide (device logs, screenshots, etc.) that will help us pinpoint the problem would be very helpful - you can attach them to your reply, and I’ll take a look.
If you have any other questions feel free to respond to this email and I'd be more than happy to assist you.
Thanks,
Clint
The Google Play Support Team
Click to expand...
Click to collapse
The known issue reads like this:
We’ve received reports that some users are getting "RPC:S-5:AEC-0" while trying to download apps.
We’re currently investigating a permanent solution, and there are no workarounds at this time.
We’ll continue to update this page with developments, so check back soon.
Issue first reported on: March 21, 2013
Last updated on: April 15, 2013
Click to expand...
Click to collapse
AUGH
They've been working on this known issue for almost three months, and there are no workarounds at this time?!? I can recover using a Nandroid but some of my apps require Play authentication ------ is there any way around that?!
Has anyone else found the magic bullet which kills this error dead even when it persists after a device wipe and reflash?!
Getting the error here on 2 asus tf300tg a gs2 and sony mint.
Sent from my LT30p using Tapatalk 2
Early on, before I wiped and re-flashed my device, I was able to trick it into working by clicking through the error and trying again, rapid-fire. Eventually that stopped working.
That worked the last few days indeed, but since a hour or 4 5 it's completely broken.
Sent from my ASUS Transformer Pad TF300TG using Tapatalk HD
Interesting. I logged into Wallet and changed my default card, then switched accounts in Play, first to another Google account, then back to my regular account. I was able to purchase an app! ........but no joy on the updates.
Would be nice if we could figure out a workaround or steps that we can take like the previous post to rebuild our "corrupt" Google Play accounts. This is definitely a Google server-side issue and has very little (or nothing) to do with our devices. Currently i am unable to access my paid apps (or any previously downloaded free apps) on 3 different devices using my primary Google account. I have spoken with Google tech support (3 times now) and they've acknowledged there is a known issue but currently have no resolution or workaround. This has caused a couple of my paid apps to stop working since the app no longer shows as purchased. This seems to be an issue that has become more prevalent in the past week with more and more people reporting the same problem.
Before anyone tries to offer the standard advice of clearing data for Google Play and Google Framework...or removing and re-adding the Google account...those fixes do not apply for this issue since the account has become corrupted in some form or fashion on Google's servers. In fact, one Google tech suggested that I create a new Google account and contact the developer of each of my paid apps and have them transfer the app to my new account...WHAT??? Unfortunately that may only be the only real viable option at this point for people that have been affected by this obvious bug in Google's system.
Suddenly my updates are working for paid and free apps. *Did someone fix something or is this a fortuitous occurrence?!?
xpanmanx said:
Suddenly my updates are working for paid and free apps. *Did someone fix something or is this a fortuitous occurrence?!?
Click to expand...
Click to collapse
It looks like Google actually fixed the issue with corruption in the Google Play profiles. I noticed my apps were showing up again this morning. Still wasn't recognizing my paid apps...but clearing data on Google Play Store and Google Services Framework and then a reboot fixed that issue. So everything is working on all my devices again and I think my blood pressure is lower now as well
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Google may have fixed this problem for some but many still have the same issue.
on my note 10.1 google or any site that is relative to google is not working and the same with facebook , when i try to access google or facebook it send me to google page that ask u to download google chrome , if tried to type any search in the address bar it says to me " web page is not available" , and the market isn't working too it says no connection and the same on youtube app , meanwhile any other site or app that needs internet is working fine .
the same problem in on my mobile (n97) and happend on my laptop (hp) but i succeded to fix it on my lab but i don't know how i did it .
pleeeeease any one know how to fix this i can't use my tablet any more :crying:
eslam amer said:
on my note 10.1 google or any site that is relative to google is not working and the same with facebook , when i try to access google or facebook it send me to google page that ask u to download google chrome , if tried to type any search in the address bar it says to me " web page is not available" , and the market isn't working too it says no connection and the same on youtube app , meanwhile any other site or app that needs internet is working fine .
the same problem in on my mobile (n97) and happend on my laptop (hp) but i succeded to fix it on my lab but i don't know how i did it .
pleeeeease any one know how to fix this i can't use my tablet any more :crying:
Click to expand...
Click to collapse
Same problem on two different platforms. The router or isp, reset router.
shaun298 said:
Same problem on two different platforms. The router or isp, reset router.
Click to expand...
Click to collapse
first of all thanks for replying
i rested the router but it didn't work !! could it be any kind of virus on my laptop that moved to my note and mobile and caused this probleme??
and should the hard reset and format do the trick
A couple of days ago, Google updated Google Search. That updated screwed up lots of Google stuff including Google Search & Google+ on my device.
If you uninstall the Google Search update, you may get the functionality back of Search and other Google Apps.
bunk3m said:
A couple of days ago, Google updated Google Search. That updated screwed up lots of Google stuff including Google Search & Google+ on my device.
If you uninstall the Google Search update, you may get the functionality back of Search and other Google Apps.
Click to expand...
Click to collapse
and how can i uninstall the Google Search update
eslam amer said:
and how can i uninstall the Google Search update
Click to expand...
Click to collapse
Settings>applications>all>Google search and uninstall updates. Clear data and cache too.
There is something definitely broken. It is almost impossible to access google.fi (by a tablet or a laptop). google.com works somehow or not and been forced to use yahoo/bing on last days.
Sent from my GT-N8000 using Tapatalk 4
Hi all,
I am getting "rpc:s-3 error retrieving information from server" on every app when i try to download or update. I have tried clearing the data on play store, download manager, and google services and rebooting but it did not fix it. Has anyone found a fix for this?
I am on the stable release of 10.2 CM from Dec 2 and have the latest gapps.
Thanks
Anyone?
Try going Settings>Accounts>Google> Tap your account> Three dots in the upper right (or press menu button) "Remove Account" ... then readd your account .. then clear Play store cache and data and try it
NeoMagus said:
Try going Settings>Accounts>Google> Tap your account> Three dots in the upper right (or press menu button) "Remove Account" ... then readd your account .. then clear Play store cache and data and try it
Click to expand...
Click to collapse
Thanks! That got it! :good:
No need to remove the Google account on this problem. It suffices to:
Go to Settings -> Applications -> Manage Applications -> All
Google Play Store -> Clear data
Google Service Framework -> Clear data
Reboot
Found at http://android.stackexchange.com/questions/59861/error-retrieving-information-from-server-rpc-s-3
Error retrieving information from server. [RPC: S - 3]
I tried all mentioned above , removed account, added back, cleared data & cache, rebooted but still am getting the same error on my Samsung S3
Error retrieving information from server. [RPC: S - 3]
Please help. Thanks much in advance
Chak
chaks.kunche said:
I tried all mentioned above , removed account, added back, cleared data & cache, rebooted but still am getting the same error on my Samsung S3
Error retrieving information from server. [RPC: S - 3]
Please help. Thanks much in advance
Chak
Click to expand...
Click to collapse
Same here. I've had this issue for over 2 months now. Google keeps saying it is a "known issue" for some. I have tried absolutely everything possible. Everything. I get it on my GS4 and my Nexus 7. I can not download anything or update anything. This is becoming very very irritating.
Sent from my SPH-L720 using Tapatalk 2
jayharper08 said:
Same here. I've had this issue for over 2 months now. Google keeps saying it is a "known issue" for some. I have tried absolutely everything possible. Everything. I get it on my GS4 and my Nexus 7. I can not download anything or update anything. This is becoming very very irritating.
Sent from my SPH-L720 using Tapatalk 2
Click to expand...
Click to collapse
This may sound stupid, but changing my Google password and re-signing in on my phone actually made the error go away.
Hope that helps.
yosterwp said:
This may sound stupid, but changing my Google password and re-signing in on my phone actually made the error go away.
Hope that helps.
Click to expand...
Click to collapse
Actually, that is the ONLY thing I haven't tried. I'll try it now. Thank you so much for trying to help!
jayharper08 said:
Actually, that is the ONLY thing I haven't tried. I'll try it now. Thank you so much for trying to help!
Click to expand...
Click to collapse
Glad to help! Do let me know if that works!
yosterwp said:
Glad to help! Do let me know if that works!
Click to expand...
Click to collapse
Eh. Didn't work. Thanks for trying!
Sent from my SPH-L720 using Tapatalk 2
jayharper08 said:
Eh. Didn't work. Thanks for trying!
Sent from my SPH-L720 using Tapatalk 2
Click to expand...
Click to collapse
Aww that's unfortunate
Ok, here's another idea, have you recently updated "Google Play Services"? It appears that it has been updated on 12/21/13. Perhaps it has the fix?
yosterwp said:
Aww that's unfortunate
Ok, here's another idea, have you recently updated "Google Play Services"? It appears that it has been updated on 12/21/13. Perhaps it has the fix?
Click to expand...
Click to collapse
Just seen this reply. Downloading now from devhost. I'll report back. :highfive:
Do you still have a problem?
jayharper08 said:
Just seen this reply. Downloading now from devhost. I'll report back. :highfive:
Click to expand...
Click to collapse
Hi, do you still have the problem? I got it but it was solved easily. But, while searching the forums for solutions, I stumbled upon one that you may have not tried yet. It is in this link. Tell me if it works.
huhh,
seems I can't post a link. try pasting this in google and the first result is the page I found:
google_play_error_retrieving_information_from
Good luck!
HankJY said:
Hi, do you still have the problem? I got it but it was solved easily. But, while searching the forums for solutions, I stumbled upon one that you may have not tried yet. It is in this link. Tell me if it works.
huhh,
seems I can't post a link. try pasting this in google and the first result is the page I found:
google_play_error_retrieving_information_from
Good luck!
Click to expand...
Click to collapse
I have tried that solution also. BUT!, About an hr ago it started notifying me that I had updates. Have not seen that in over 2 months. Opened up the play store, and it has mysteriously started working for me on both my devices! Woohoo! Hopefully Google has figured out what when wrong for users like myself and a lot of others and will start pushing out the sync fixes. :highfive:
walbuls said:
Hi all,
U[CENTERn[/CENTER]
I am getting "rpc:s-3 error retrieving information from server" on every app when i try to download or update. I have tried clearing the data on play store, download manager, and google services and rebooting but it did not fix it. Has anyone found a fix for this?
I am on the stable release of 10.2 CM from Dec 2 and have the latest gapps.
Thanks
Click to expand...
Click to collapse
It worked for me ,........turn off the sync option on the power control widget.gud luck
jayharper08 said:
I have tried that solution also. BUT!, About an hr ago it started notifying me that I had updates. Have not seen that in over 2 months. Opened up the play store, and it has mysteriously started working for me on both my devices! Woohoo! Hopefully Google has figured out what when wrong for users like myself and a lot of others and will start pushing out the sync fixes. :highfive:
Click to expand...
Click to collapse
works perfectly
turn off you internet
go to settings > application > select Google play store and Google play service > clear cache
then turn on the internet .
fixed
I've tried every suggestion out there (including those in this thread) for fixing the RPC:S-3 error and I haven't had any success. All apps install or update successfully except Flipboard, Gmail, Google Play Books and YouTube - they always get the RPC:S-3 error. The only other thing I can remotely think of is the fact that pertinent system apps aren't up to date or their versions aren't fully compatible with each other: Google Play Store 4.4.21, Google Play services 4.0.34 (924341-36) and Google Services Framework 4.3-757479.
Could that be the culprit? If so, how do I fix it? If not, any other ideas?
P.S. - Galaxy S III with Android 4.3
SOLVED!!! Finally! Not sure what the fix was exactly (since I tinkered with just everything in this session) but I think it was removing ALL Google accounts (I had 7 total) and possibly combined with toggling Sync and the clear cache & data trick. Here's everything I did:
Updated Google Play services to 4.1.32 (978161-36)
Updated Play Store to 4.4.22
Turned off Sync
Removed all 7 Google accounts
Cleared cache AND data for Google Play services, Google Play Store and Google Services Framework (I know the Google engineer said not to, but F it!)
Restarted the phone
Cleared cache AND data again for the aforementioned apps/services (I'm paranoid/anal)
Restarted the phone again
Turned Sync back on
Re-added just ONE Google account (my primary one)
Cleared cache and data again (told ya!)
Restarted the phone again
All the apps that were giving me the RPC:S-3 error have successfully updated/installed automatically. What a F'ing experience!
Well, 'til the next RPC:S-3 (or RPC:S-5:AEC-0) fiasco...
This is what i did and it fixed the issue.
Remove google account (all of them)
Un-install updates and cache what not
re-boot device.
Re add the account and don't update or anything yet.
Let your device sit for about 5 mins.
Download a random app from app store( don't update any other app yet)
after it's done downloading different app now you can update your apps
This method worked for me. Try it
Hi all
I was just launching some activities from the Nova Launcher through which I accidentally opened the Google Assistant! With Lollipop! On a tablet!
Without much wait, Let's start
Pre-Requistites-
Latest Google App(Mine was 7.3.18.21)
An Android Lollipop or Lollipop+ Device
Nova Launcher
A Working Brain
Let's Go!
Open Nova Launcher
Long-Press on Home Screen
Select Widgets
Click on Activities
Scroll Down till you find Google App and Click on it
Scroll down and select com.google.android.apps.gsa.staticplugins.opa.hq.OpaHqActivity
A Google Assistant icon will appear on your screen, click on it
Click on Your Stuff
Click on add reminder and then close it
Open Google App, open menu, and then Settings
There you should see Google Assistant
Your turn, teach the Assistant your voice and start playing with it
Do not even try to post a "Thanks". Press :good: button if you want to say thanks, it really helps a lot!
Screenshots-
View attachment 4170903View attachment 4170904
Re-posting at any other site without my permission is denied
Credits-Me, Who else?
UPDATEGoogle App's June 28th update(7.6.9 Beta) just removed the Your Stuff screen. Users who already enabled Assistant by this method have this screen. Other users with latest Google App can't enable Google Assistant by using this method. I recommend downgrading to Google App v7.3, enabling Assistant from the above method and then upgrading to latest one.
UPDATE 2Google App 7.10 update doesn't let people use Google Assistant if they don't meet the requirements, >1.5 Gb of memory and 720p or higher screen resolution.
There's a workaround, to use Google App v7.8 till there's another workaround :silly:. I need someone to test this out as I have 2GB RAM.
UPDATE 3Google comes to the rescue and Google Assistant is now available on devices with Android 5.0 and above!Just make sure you meet all the requirements and you're good to go.
UPDATE 4Got Assistant working, with 7.1.2, and 1 GB RAM! Google website still states 1.5 GB RAM as a requirement. So just test, and report it here.
Frequently Added Questions
When I open the Your Stuff tab, it is empty.
Change language to English(US) and clear the cache of Google App.(Credits to @Ezekiel3)
How can I use Assistant by long-pressing the home button?
Check out this awesome app by @Jovic77 here.
When I launch the activity, it just flashes for a second and goes away.
Clear data of Google App and Play Services, and then launch the activity.
I can't see Your Stuff tab.
Downgrade to Google App v7.3 from sources such as APK Mirror. You can upgrade to latest one after enabling Google Assistant.
EditNow you can't. Only those meeting the requirements will get Assistant.
@Nikhilkumar038
This method is working on smartphones also.
And also working on 1GB ram and less than 720p display devices tested on lollipop and marshmallow.
:good:
@[email protected] said:
@Nikhilkumar038
This method is working on smartphones also.:laugh:
And also working on 1GB ram and less than 720p display devices tested on lollipop and marshmallow.
:good:
Click to expand...
Click to collapse
Thanks for telling...
Play with your Google Assistant:victory:
Could you tell which device you tested on?
Nikhilkumar038 said:
Thanks for telling...
Play with your Google Assistant:victory:
Could you tell which device you tested on?
Click to expand...
Click to collapse
Android one running Marshmallow.
And
Oppo f1s running Lollipop
Working fine
Not working on android 5.1.1 with latest google beta app tried everything but still facing the blank page issue on "yoir stuff" so cant add reminder or anything to trigger assistant
zainchuu said:
Not working on android 5.1.1 with latest google beta app tried everything but still facing the blank page issue on "yoir stuff" so cant add reminder or anything to trigger assistant
Click to expand...
Click to collapse
Clear data of the Google App and try again:good:
Nikhilkumar038 said:
Clear data of the Google App and try again:good:
Click to expand...
Click to collapse
Tried , but still not working ?
Still blank
zainchuu said:
Tried , but still not working ?
Click to expand...
Click to collapse
Follow these steps-
1.Clear the data of Google App
2.Open the Google app, and set up Voice Recognition
3.Go to home, say Ok Google and save a reminder, say ,Test
4.Then follow the method at the 1st post
Hope this helps...
I am also facing the same blank page issue.I clear data and do what you said but still not working.
Sumit mishra said:
I am also facing the same blank page issue.I clear data and do what you said but still not working.
Click to expand...
Click to collapse
Try clearing Google Play Services data.
And follow the steps given at post 10.
If nothing helps, logs are welcome!
Nikhilkumar038 said:
Follow these steps-
1.Clear the data of Google App
2.Open the Google app, and set up Voice Recognition
3.Go to home, say Ok Google and save a reminder, say ,Test
4.Then follow the method at the 1st post
Hope this helps...
Click to expand...
Click to collapse
Thanks for your response but i guess its not gonna work for me i have tried every as you told me to do, but still same issue , blank page on your stuff
When I was testing this out, I came across the blank screen issue once after it had already worked. I don't remember what I did to fix it, but after a reboot and clearing the app data...eventually it just started showing up again.
Nikhilkumar038 said:
Follow these steps-
1.Clear the data of Google App
2.Open the Google app, and set up Voice Recognition
3.Go to home, say Ok Google and save a reminder, say ,Test
4.Then follow the method at the 1st post
Hope this helps...
Click to expand...
Click to collapse
Thanks for your response but i guess its not gonna work for me i have tried every as you told me to do, but still same issue , blank page on your stuff
zainchuu said:
Thanks for your response but i guess its not gonna work for me i have tried every as you told me to do, but still same issue , blank page on your stuff
Click to expand...
Click to collapse
As a user mentioned in the comments on my article, try changing your language to U.S. (English) and see if that works.
MishaalRahman said:
As a user mentioned in the comments on my article, try changing your language to U.S. (English) and see if that works.
Click to expand...
Click to collapse
That's Ezekiel3
Sumit mishra said:
I am also facing the same blank page issue.I clear data and do what you said but still not working.
Click to expand...
Click to collapse
Set your device's language to English(US), and clear Google App Cache.
Credits to @Ezekiel3
Delete
Delete
Google Assistant on my Nokia 6.1 suddenly disabled, I use it on a daily basis to make phone calls and all. It was working fine till the evening but later at night I just found it broken while trying to unlock my device with voice commands. And I did not make any changes to settings or installed any apps and the app is also up to date, so I am totally clueless about what just happened to it. And it is a very handy feature for my day to day use so kind of disappointed. I have searched through web and YouTube yet couldn't find any working solution for me. I have attached two screenshots that might help you understand the problem. Also the setup wizard is on loop asking to setup voice module again and again uninstalling updates/clearing data/cache didn't help either. So I am just out of options here. Any information on this issue would be helpful.
Same on my phone and also on my Lenovo Tab4, maybe the Google app is fu*ked, what version do you have? My is 8.15.9.21
Sent from my Lenovo TB-8704F using XDA Labs
Mine is version 8.13.15.21 and it just happened all of a sudden. And there's no update available at the playstore.
D-Mi said:
Mine is version 8.13.15.21 and it just happened all of a sudden. And there's no update available at the playstore.
Click to expand...
Click to collapse
I'm a beta tester of the Google app, but if you have that issue on the stable version, then it is weird. I don't use Assistant so much, so I don't know when it stopped working.
If you need it, you can try to delete data for the Google app, and see if it works.
I will wait for the next version...
Edit: I also asked in G+ community, and I received this comment:
Yes many users having different devices are facing this issue dont worry google has acknowledge this issue and it will be in next update
Click to expand...
Click to collapse
Sent from my Lenovo TB-8704F using XDA Labs
Yeah I also opted in beta to check if something works but no gain also tried installing another version newer than mine (8.14.15.21) from apkmirror again no success. And if I activate it by long pressing the home button it will give me the welcome screen everytime, seems the app is on a loop!