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Calls going directly to voicemail

I've been having an issue where my incoming calls are sent directly to my voicemail. It happens about 70% of the time, and its incredibly frustrating. I went into a Sprint store and they performed a firmware update, and it seemed to fix the problem for a couple weeks, but its back again. I've tried searching but havent been able to find anything.
A Sprint employee told me that Android phones require a couple seconds to "completely" hang up. Not sure that the issue though. My area is 1x, phone is in Hybrid Mode and the feature to automatically send to voicemail is disabled.
Any ideas? Anyone else having this problem?

I am having the exact same issue; and I've noticed it has gotten worse over the last week. I'm not in a 3g area, and I notice it happens more frequently if I've been surfing the web or using data.

do you guys/gals experience this in one particular area? meaning it o only happens at home? seems like your phones might not be getting service and the calls get sent straight to voicemail.

Since CDMA cannot handle voice and data at the same time you may notice calls going straight to voice mail if you've been browsing or using data. The call may never come through if you happen to be using data at the exact time a voice call is coming through...

check settings/call settings and make sure DDTM mode is not checked

booyakasha said:
I've been having an issue where my incoming calls are sent directly to my voicemail. It happens about 70% of the time, and its incredibly frustrating. I went into a Sprint store and they performed a firmware update, and it seemed to fix the problem for a couple weeks, but its back again. I've tried searching but havent been able to find anything.
A Sprint employee told me that Android phones require a couple seconds to "completely" hang up. Not sure that the issue though. My area is 1x, phone is in Hybrid Mode and the feature to automatically send to voicemail is disabled.
Any ideas? Anyone else having this problem?
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Click to collapse
yea this happens to me too, but, more importantly, I like the ali g reference in your user name
ali g is where it's at

srkmagnus said:
do you guys/gals experience this in one particular area? meaning it o only happens at home? seems like your phones might not be getting service and the calls get sent straight to voicemail.
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Click to collapse
mine seems to be more or less random. I usually have solid signal; and I've had people tell me they called four or five times and the first ones went right to voicemail and then one randomly gets through. In these cases I KNOW I haven't moved my phone...

coldsweat said:
Since CDMA cannot handle voice and data at the same time you may notice calls going straight to voice mail if you've been browsing or using data. The call may never come through if you happen to be using data at the exact time a voice call is coming through...
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Click to collapse
This is true, however, the device is smart enough to know when to cut the data connection if a call is coming in.
I got a replacement device yesterday, seems to be working fine now.

riotkid976 said:
mine seems to be more or less random. I usually have solid signal; and I've had people tell me they called four or five times and the first ones went right to voicemail and then one randomly gets through. In these cases I KNOW I haven't moved my phone...
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Click to collapse
This is exactly what I was experiencing, also in solid 1x coverage. I would recommend going to a Sprint store and asking for a replacement. They replaced mine with no questions asked when the Rep tried to place a call to my phone unsuccessfully in the store.

thedudejdog said:
yea this happens to me too, but, more importantly, I like the ali g reference in your user name
ali g is where it's at
Click to expand...
Click to collapse
wiggity check ya self before you wreck ya self
respekt

booyakasha said:
This is exactly what I was experiencing, also in solid 1x coverage. I would recommend going to a Sprint store and asking for a replacement. They replaced mine with no questions asked when the Rep tried to place a call to my phone unsuccessfully in the store.
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Click to collapse
maybe i'll pop down to my sprint store today then...

[FIX] Roaming not able to authenticate on Verizon

Since doing the PRI/PRL update I have been unable to Roam. I contacted the EVO support people at sprint and they were able to reset the phone profile on their network. 5min phone call and removal and reinstall battery and confirmed fixed.
It took talking to several tech support reps and customer service people but the issue was finally able to be resolved at Sprint in the EVO tech support department.
Direct phone number 866-639-9565
Hope this helps to all having issues
James

You know, I called my dad in NJ this past weekend and had an issue where I was asked for a credit card to authorize on Verizon while walking past Macy's on 34th street. I was just about to post a message about this.
Thanks for the update.

I called the same number. They told me to go into a sprint store for a PRI update. I'm currently on 1.34, have tried countless times and can't get 1.40 yet.

idk that sprint stores can update PRI, not without resetting and updating your whole phone, and farking your root access up <not that its a huge deal with 2.2 root now>

I asked the tech i talked to the same question. She said they would not have to do a hard reset. She said they had a device to transfer it over. I guess ill call a few more times and try my luck with a few other people.

On the phone with the Tech guy now. I think he is scratching his head. He doesn't get it. When I roam I can't make a call. This has been an issue for me from DAY 1!!! Rooted or not.

Tell them that they need to check your server side profile and reset it. There is no hard reset required. It was a quick 5min fix. Seems like you just have to get the right tech..
James

^ I have the same issue, but it began when I started flashing king's kernels and the Ava Froyo ROM. Now I cant make or receive roaming calls at all.

cj10488 said:
Tell them that they need to check your server side profile and reset it. There is no hard reset required. It was a quick 5min fix. Seems like you just have to get the right tech..
James
Click to expand...
Click to collapse
That usually works, but like others have noticed, it depends on the tech you get.
I've had the problem a couple times, and it is NOT tied to any particular ROM/Kernal, just coincidence.
I've had the best luck asking for a higher level tech support right off. Sometimes they're nice and just go with it, and sometimes they insist that they can help, even when they can't.
Either way, the server profile reset is what is needed. The problem is on their end, not ours.

Had the same problem. Called tech support and they took my phone off the network and put it back on, on their side and that fixed mine 10 minutes
Sent from my PC36100 using XDA App

Not only did they fix the problem with the roaming I now have my PRI updated!!! What the tech guy did was assign me a new MSID and the I did a reset on the phone and BAM, PRI is now at 1.40. Also as a side note... I no longer get the voice mail icon running CM6. I did a nand backup of my CM6, before calling Sprint. Loaded Fresh 3.2 (I'm a donor). Told the guy what problems I was having with roaming. He scratch his head for a while and said let's try a new MSID. All went perfect after I booted. Had the PRI update so I nand restored my CM6 and all is good.
Sent from my PC36100 using XDA App

Tried to resolve this this morning and was told there is no guarantee that I'll be able to get calls or data while I'm roaming and to pound sand. Need a different tech I guess?
Sent from my PC36100 using XDA App

I was told the same thing. Don't indicate to the tech that the error has to do w roaming, just say 'I keep getting this error wtf sprint'. They'll refresh the server profile and push it to your phone, that will fix the authentication error. Tech being lazy.
Sent from my PC36100 using XDA App

My wife and I were having the same issues including not being able to make calls or send txts while roaming. I had exhausted all other options so I decided to call sprint. The rep tried to tell me it was a tower outage and also that they don't support other towers. I was persistent and of course it worked! Just stand your ground. If you are on xda then you should have the answers to your problems at your fingers where the reps have no clue.
Swyped from my HTC Evo using XDA app.

Well, I'm still on the phone with Sprint, but the first rep had me walk through a number of steps that didn't fix the problem (duh), the second rep talked with me, then her supervisor, and was told that Sprint can't roam on Verizon's network! WTF, over?
EDIT
Spoke with the supervisor and was told unequivocally that Sprint phones will not now nor ever roam on Verizon. She offered to create me a CTMS ticket but told me it would be rejected out of hand, but that it'd give me the chance to speak with someone who is smarter than me (essentially - lol). I'm blown away at how hard it is to convince tech support agents that I know what I'm talking about.

phobos512 said:
Well, I'm still on the phone with Sprint, but the first rep had me walk through a number of steps that didn't fix the problem (duh), the second rep talked with me, then her supervisor, and was told that Sprint can't roam on Verizon's network! WTF, over?
EDIT
Spoke with the supervisor and was told unequivocally that Sprint phones will not now nor ever roam on Verizon. She offered to create me a CTMS ticket but told me it would be rejected out of hand, but that it'd give me the chance to speak with someone who is smarter than me (essentially - lol). I'm blown away at how hard it is to convince tech support agents that I know what I'm talking about.
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Bull sh*t. It's a well-known fact that Sprint and Verizon have a mutual roaming agreement, just like AT&T and the other GSM carriers in the world do. If they didn't, their coverage maps would look more like tiny crumbs spread over the continental US, and that's it.

Possible progress. I spoke with the CTMS support person and she had me on the phone for a while - they're going to "reprogram" my phone, this evening (since at my office my signal is squidgy). I'll report back...

phobos512 said:
I'm blown away at how hard it is to convince tech support agents that I know what I'm talking about.
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Click to collapse
First you have to convince them some basic rules of the universe http://www.youtube.com/watch?v=Bt1w4iRNWLA

I just called in and the lady who picked up immediately issued a new MSID. I wont know until tomorrow if it repaired this issue on my phone because Im not currently roaming.
PRI didn't get updated. boo

Read this thread after I called sprint. Had the same issue with roaming and getting asked for a CC if I tried to make a call while roaming, and I am still on the old PRI. Data keeps going to 1x as well, we got 4g last week and it fixed most of the issues of getting slow speeds or no data, but today my phone has decided it just wont connect to 4g, tried many restarts, only got to work for a few minutes. So decided to call sprint today, honestly thought since it was reception related and mainly at my house that they would just send an airvave(sp?), but they did the reprogram phone, but it was with the same MSID, when i hit commit changes it said nothing had changed and did not restart, so he said just turn off the phone and i will let you know when to turn it back on. When it turned back on it just stayed on device configuration for more than 15mins. So he said it was a problem with the phone so actually just sent me a new (refurb) phone to fix the issue. Now that I see the root method for 2.2 hopefully this problem will not return since i should have the new pri out of the box.

[Q] Verizon SMS not coming through...

Seems to be a really odd issue that I have no idea how to fix. About 3 days ago, I realized that I didn't seem to be receiving texts. At first, I thought it was from everybody and an issue of my phone. Then I realized that the people I had all texted were Verizon customers, so now I don't quite know where the issue is.
So... I had everybody I knew text me and report what carrier they have. All SMS messages received my phone except the people who have Verizon (for the record, I received texts from Sprint, US Celluar, AT&T, and T-Mobile networks just fine). I can send to them and they receive it. But when they send to me, it seems to go through on their end just fine but I never receive it. And as I said, this is something that only started a few days ago. All their texts were reaching me just fine before that.
It's worth noting that if I have them send me an MMS message, that reaches me just fine. It's only Verizon SMS messages that don't actually make it to my phone.
The only thing I've done to my phone around that time is "fixed" the APN data so it had all the T-Mobile information instead of being mostly blank as it had come. As I thought that might be the issue, I changed everything back to the way it was before, but that hasn't helped at all.
So does anybody have any idea what the problem might be? I thought it must simply be Verizon, but those people who can't send me SMS messages can still text other people just fine apparently. I haven't had the opportunity to thoroughly test that with different carriers like I have with my phone, but for the moment I'll take their word for it.

Gamesoul Master said:
The only thing I've done to my phone around that time is "fixed" the APN data so it had all the T-Mobile information instead of being mostly blank as it had come. As I thought that might be the issue, I changed everything back to the way it was before, but that hasn't helped at all.
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You filled in what?

Gamesoul Master said:
Seems to be a really odd issue that I have no idea how to fix. About 3 days ago, I realized that I didn't seem to be receiving texts. At first, I thought it was from everybody and an issue of my phone. Then I realized that the people I had all texted were Verizon customers, so now I don't quite know where the issue is.
So... I had everybody I knew text me and report what carrier they have. All SMS messages received my phone except the people who have Verizon (for the record, I received texts from Sprint, US Celluar, AT&T, and T-Mobile networks just fine). I can send to them and they receive it. But when they send to me, it seems to go through on their end just fine but I never receive it. And as I said, this is something that only started a few days ago. All their texts were reaching me just fine before that.
It's worth noting that if I have them send me an MMS message, that reaches me just fine. It's only Verizon SMS messages that don't actually make it to my phone.
The only thing I've done to my phone around that time is "fixed" the APN data so it had all the T-Mobile information instead of being mostly blank as it had come. As I thought that might be the issue, I changed everything back to the way it was before, but that hasn't helped at all.
So does anybody have any idea what the problem might be? I thought it must simply be Verizon, but those people who can't send me SMS messages can still text other people just fine apparently. I haven't had the opportunity to thoroughly test that with different carriers like I have with my phone, but for the moment I'll take their word for it.
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First of all, APN settings have NOTHING to do with regular SMS messages. Secondly, if you only cannot receive from one carrier, it is a network issue. I work in tech care, and believe me, it's more common than you might think. Call tech care and they will file a ticket with engineering to get it fixed. Shouldn't take too long either!

Call T-Mobile that happened to me when I had a Nexus S. They fixed it
Sent from my HTC Sensation 4G using Tapatalk

Thanks. I called T-Mobile today, and the guy did something (I don't know what) that required me turn off my phone, but that didn't work. He commented that they have a note in the system about T-Mobile phones not receiving texts from Verizon people who have signatures set, but that's obviously not the problem either.
So he was going to send me to advanced support, but then decided that because I had ported my number over, that might be the issue. No idea how he came to that conclusion since everything worked perfectly fine until a few days ago, and the issue is almost certainly not porting-related.
But regardless, he sent me to some hard-to-understand guy (unlike the first guy) that decided that they needed to rebroadcast some kind of programming/service signal to my phone, and he said "I guarantee that by tomorrow, your service will be completely working". Also mentioned it having to take up to a full day (which it never does for me), and I *thought* he said something about not having service for a while. Except that it's been about 8 hours now and I have yet to lose service, nor is it fixed though.
So basically, when I wake up tomorrow and see that it's still not working properly, I'll be calling them back and speaking with advanced support to hopefully find a better answer for why this is happening to me (and nobody else apparently?).

Gamesoul Master said:
But regardless, he sent me to some hard-to-understand guy (unlike the first guy) that decided that they needed to rebroadcast some kind of programming/service signal to my phone, and he said "I guarantee that by tomorrow, your service will be completely working". Also mentioned it having to take up to a full day (which it never does for me), and I *thought* he said something about not having service for a while. Except that it's been about 8 hours now and I have yet to lose service, nor is it fixed though.
So basically, when I wake up tomorrow and see that it's still not working properly, I'll be calling them back and speaking with advanced support to hopefully find a better answer for why this is happening to me (and nobody else apparently?).
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Yeah the people you spoke with did not know what the hell they were doing apparently. They have to file a trouble ticket in Tech Care so engineering can get it fixed for you.

Yeah, when I called them back yesterday, they ended up doing just that. So hopefully by tomorrow, they'll have some kind of idea and hopefully a fix.

For those traveling international with the S3

Alright not too long ago, I called verizon to notify them about my travels to Japan, 2 weeks prior my trip (i got back less than 24 hours ago). They did some over the phone stuff, added that 100mb plan. And told me to dial *228, I've been warned about dialing *228 on 4G phones before... But this is a Verizon REP telling me this. So i did it, and i was supposed to dial it again when i reached Japan, to update my roaming with their cell towers.
I did so as well... thought little did i know the message i got when i was in japan said my phone did not work over there (didn't know it at the time had my friend translate the message for me days after i already dialed)
Long story short, I've noticed after my initial dial of *228, I somewhat noticed my phone never connected to 4G again. It bugged me, but i was still able to FORCE LTE Only in Phone Info. But when i had that setting in, i couldnt recieve or send calls, or texts... just blazing fast internet.
In my area since I live relatively close to Los Angeles 4G is pretty much everywhere here. What i dont understand why my phone hasn't connected to 4G ever since i called.

USMC-Delta said:
Alright not too long ago, I called verizon to notify them about my travels to Japan, 2 weeks prior my trip (i got back less than 24 hours ago). They did some over the phone stuff, added that 100mb plan. And told me to dial *228, I've been warned about dialing *228 on 4G phones before... But this is a Verizon REP telling me this. So i did it, and i was supposed to dial it again when i reached Japan, to update my roaming with their cell towers.
I did so as well... thought little did i know the message i got when i was in japan said my phone did not work over there (didn't know it at the time had my friend translate the message for me days after i already dialed)
Long story short, I've noticed after my initial dial of *228, I somewhat noticed my phone never connected to 4G again. It bugged me, but i was still able to FORCE LTE Only in Phone Info. But when i had that setting in, i couldnt recieve or send calls, or texts... just blazing fast internet.
In my area since I live relatively close to Los Angeles 4G is pretty much everywhere here. What i dont understand why my phone hasn't connected to 4G ever since i called.
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I'd pull the sim, reinsert and reboot. You may need to reactivate. Sounds like the rep you talked to was a complete waste of space.

preusstang said:
I'd pull the sim, reinsert and reboot. You may need to reactivate. Sounds like the rep you talked to was a complete waste of space.
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Click to collapse
I've tried a SIM pull, no luck. I read somewhere dialing *228 could fry to SIM card? Maybe thats what happened, and i'd need to get a replacement...
What do you mean by re-activate?
I've done factory resets quite a few times already today, as well as the IMEI push/fix just in case... still to no luck

USMC-Delta said:
I've tried a SIM pull, no luck. I read somewhere dialing *228 could fry to SIM card? Maybe thats what happened, and i'd need to get a replacement...
What do you mean by re-activate?
I've done factory resets quite a few times already today, as well as the IMEI push/fix just in case... still to no luck
Click to expand...
Click to collapse
There's another command using the keypad you can use to factory reset your phone...i just can't remember it. Something like *#4342..etc. I remember seeing it posted on here somewhere but I would search for "factory reset" and see what you can come up with.
This is what people did when they flashed an AOSP rom and were unable to get 4G...it could likely work for you also. It's worth a shot!
Here is the thread and the command: Back up all your info because your phone will be wiped and make sure you are on a stock based TouchWiz rom...go into dialer and hit *2767*3855#. Allow it to reboot and hopefully you will have full use of your phone. If not, go and get yourself a new sim card at the local VZW.

Marcismo55 said:
There's another command using the keypad you can use to factory reset your phone...i just can't remember it. Something like *#4342..etc. I remember seeing it posted on here somewhere but I would search for "factory reset" and see what you can come up with.
This is what people did when they flashed an AOSP rom and were unable to get 4G...it could likely work for you also. It's worth a shot!
Here is the thread and the command: Back up all your info because your phone will be wiped and make sure you are on a stock based TouchWiz rom...go into dialer and hit *2767*3855#. Allow it to reboot and hopefully you will have full use of your phone. If not, go and get yourself a new sim card at the local VZW.
Click to expand...
Click to collapse
Tried that twice during the IMEI push. Still to no avail. I'm going to assume the SIM card got bugged during the *228 process... And would probably need a new simcard. My dad also has the S3, and his connects to 4g just fine in my area... THe things i go through with this phone man... I prefer my bionic if the galaxy's camera wasnt so good.

Sorry about the phone woes but once you're up and running again you will see how this device runs circles around your Bionic.
Getting a new SIM card is easy. Verizon gives them away for free and you can just walk in there. Hopefully you get this taken care of.

Marcismo55 said:
Sorry about the phone woes but once you're up and running again you will see how this device runs circles around your Bionic.
Getting a new SIM card is easy. Verizon gives them away for free and you can just walk in there. Hopefully you get this taken care of.
Click to expand...
Click to collapse
Got a new SIM card from the Vz store, fixed my problems, got 4G connectivity back...
Mods can close this.

Messed something up, now roaming. Help?

I have a verizon sammy galaxy s3
last night i was flashing some old restores, trying to decide what rom to play with for the next week.
Phone booted from one of them and would not activate. Phone is stuck on Roaming ... i got the data warning, and also the triangle is near the signal area
I've tried flashing other roms, tried wiping all data/cache and starting over. cant activate phone
Right now im trying a factory reset from within Settings, and will let you know if it works ... but im in a jam and need phone for work so im posting this in hopes someone knows what my issue is.
Thank you all very much

this should be in the QandA forum. it will be moved if you cannot locate it in this forum when you check for replies.
check your network settings to make sure they werent changed. sometimes that happens.
do you have your IMEI?

go to my stickied guide above...follow section 5. use the vralg1 file, then reprovision your device with dialer code *2767*3855#
and for future reference post your questions in the q&a section.

you did not look too hard did you...
http://forum.xda-developers.com/showthread.php?t=2066275

Damnit your right I should have been in QA. Hopefully they move me
I tried the factory reset it didn't work, and tried flashing my nand from just after root. Nothing.
Also confirmed my network settings are proper
Droidstyle, which sticky is yours? Link?
I'm on the road at the moment and will try in 1 hour
Thanks so much for the assistance

56K said:
you did not look too hard did you...
http://forum.xda-developers.com/showthread.php?t=2066275
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Click to collapse
I didn't lose mobile data, I lost cell service. Cant make abphone call it says I'm not authorized (because it thinks I'm roaming)

rsarno said:
I didn't lose mobile data, I lost cell service. Cant make abphone call it says I'm not authorized (because it thinks I'm roaming)
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Click to collapse
*2767*3855# this worked for me 2 times now.

Porkshanker said:
*2767*3855# this worked for me 2 times now.
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Click to collapse
Just did this and it rang, then said "Welcome to verizon, please hold while your call is forwarded to an external operator who can process your call using a credit card"
when i dial *228 i get a popup on the screen saying "a VZW Sim has activated your service and updated your roaming capabilities" but it doesnt place the call to activate or anything

Did you pay your bill?
Sent from my SCH-I535 using xda app-developers app

x714x said:
Did you pay your bill?
Sent from my SCH-I535 using xda app-developers app
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Click to collapse
yes definitely. This has something to do with the phone thinking im roaming. Up near the signal bars i have the little roaming triangle, and if i try to make a phone call it says call not authorized because i am roaming, etc
so this is definitely having to do with the fact that the phone is stuck in roaming mode

There have been two times i've had issues flashing and lost service for no reason. Turned out verizon suspended my account, call this number (800) 922-0204 and type in account stuff and your number. If it says your account is currently suspended it'll then ask if you want to activate it.. you give an emphatic 1!!! and for me this has worked twice.

Had some time so i ran to VZW. They replaced the SIM and tried hard reset like 4 times but nothing worked. They eventually offered me a free Warranty replacement by mail. I asked her to note my account but i didnt want the replacement just yet ... i said this because she mentioned id have to mail back my original, i was afraid they would see the root and charge me. Is that possible?
Anyhow, going to try the method here for right now, ill report back:
http://forum.xda-developers.com/showthread.php?p=35911327