need super expert help please re microphone problems but - Samsung Galaxy Note 10 Questions & Answers

I'm pretty good normally but my problem has got me.
When I make normal phone calls people hear me fine.
When I use whatsup, messenger, Skype, people complain I'm fading in and out and can only hear 3 out of 4 words clearly.
The problem is the same on wifi or data.
I have reset the phone twice then installed only one app e.g what's app... Same issue.
Taken it to samsung who also reset it and checked everything said the phone is fine and said they will not check problems with 3rd party apps.
The microphone is fine when I make a video or normal phone call. .
I'm prepared to pay samsung to replace the microphone or motherboard but not sure what needs replacing... Exynos version
no power saving on or sleeping apps
This has got me
Thanks for any ideas

I think the issue could be connectivity at each end of the call. Both parties should have relatively stable connectivity and if unmatched or there is traffic congestion then call quality arise. The fact that your normal call are clear as they should be makes me think it is poor connectivity.

But when I use my old note 8 I have no problems using same sim or wifi.
It's only when I use apps like messenger what's ap Skype

Related

[Q]Please Help! Microphone not working on incoming calls..

Hello, i need some serious help over here
What's the problem:
I own a galaxy 3 since June, a week ago i started noticing the internal mic wasn't working on some incoming calls.
Details:
First of all the problem began for no apparent reason (the phone works fine otherwise and no major updates / new apps were installed)
This started happening on the official froyo ROM which was an excuse for me to flash the Kyrillos 9.4 ROM (wiped all data / formatted sd card in the process). The problem still occurs on Kyrillos 9.4 ROM suggesting that this is not a ROM issue
I thought it was a hardware issue but the caller can hear me perfectly if i connect the headset or use the speaker Also the internal mic works fine on some incoming calls and ALL outgoing ones!
Upon further investigation i came upon 2 threads on other forums (unfortunately i can't post the urls as i am a new user, if needed pm me or search google for "Microphone not working on incoming calls") which point out that the same problem incurs on HTCs and XPERIAs. Also it happens on replacement phones (original unit shipped back after this problem), on different providers, on official and custom ROMs, on clean phones (only the stock apps installed).
This seems to happen when the phone is idle for a set period of time (unconfirmed). Fast Reboot app / manual reboot / removing battery don't fix this, however making an outgoing call seems to enable the internal mic temporarily (even if the outgoing call never connects)
When this happens apart from the mic not working on incoming calls it becomes also unresponsive for other apps (Tape-a-Talk, Skype, Soundhound etc.)
Conclusion:
It seems to me that there is bug in froyo that keeps the incoming call code from activating the microphone or perhaps there is a conflict of sorts that keeps the microphone blocked. It is highly unprobable i think that the microphone would randomly start to fail on different android phones in the exact same way, so this shouldn't be a hardware issue.
Question:
Does anyone know/guess or can produce a possible solution for this? If not, could you please suggest further testing steps to help reproduce 100% this problem in an attempt to solve it?
Any help would be greatly appreciated as this is a pain in the neck for me (and others i guess?!)
PS: Excuse the thread form, i 'm really bored of writing / reading long posts
PS 2: This is my first post, hello xda community!
samsung vibrant
I have the same problem. I flashed the phone from android 2.1 TO cyanogen 2.3 and from it TO ice cream. I had this problem even to cyanogen and only in incoming call,never in other situation.
Googling I found same information but no solution. Anyone here knows something?
Anyway I found a stupid solution....try switching to 2g( I know that it's not a solution but...). It works for me!
that's ridiculous! how can network state have anything to do with the microphone of the device? can this be related to service providers maybe a more techish member could tell us.
anyway i am on 2g already as i don't have a usim card and this happens even if data network mode is deactivated. glad you found a way out but is it really a solution? i mean you have to ditch 3g for the phone to be actually a phone...
Since we seem to be the only ones among so many to be having this problem i am seriously thinking of taking back the phone for a replacement and hope for the best...
just an update, i lost functionallity of the microphone completely earlier today. That is with outgoing / incoming calls and any app i can think of, so i thought i 'd try changing the network data setting to 3g only since i was already on 2g...
WOW!!! that had an instant effect,it works seamlessly now,didn't even have to reboot.fingers crossed it will last.
that is one nasty and very strange bug. Please any of the developers could you take a closer look at this?
much appreciated
Sent from my GT-I5800 using XDA App

[Q] Cannot hear other party on phone app

After many months of normal usage on the HTC Inspire with an AT&T sim card, this problem has occurred:
When using the regular phone app, while either placing or receiving a call, the other party hears me fine, but no sound comes out of the regular speaker at the top area on the phone. However, normal 2-way audio works fine if I plug in a headset. Also, sound is heard from the speaker after I change to speakerphone mode, but this is not the way that I wish to normally use the phone. Changing any and all of the volume settings makes no difference, including "In call" volume. Strangely, I can still hear the phone ring for incoming calls, but I cannot hear the ringing on the line after I dial a proper number. A few more details:
-Restarts, long off-periods, battery removals, recovery screen restarts, all haven't fixed the problem
-Doing factory reset doesn't fix, including reinstalling Gingerbread update
-Speaker sound is normal for all other apps (any media app, audio notifications, etc.)
-However, if I install any data telephone-type apps, such as SipDroid (for a Sip number) or Groove IP (for Google Voice number), these apps encounter the exact same speaker problem as the stock phone app.
-If this relates to a hardware problem, it's odd that it worked normally for many months, and the phone didn't encounter a fall or water damage, not to mention that the speaker seems to physically work properly for all other apps except phone apps.
Any clues to solve this problem are appreciated.
ms2k said:
After many months of normal usage on the HTC Inspire with an AT&T sim card, this problem has occurred:
When using the regular phone app, while either placing or receiving a call, the other party hears me fine, but no sound comes out of the regular speaker at the top area on the phone. However, normal 2-way audio works fine if I plug in a headset. Also, sound is heard from the speaker after I change to speakerphone mode, but this is not the way that I wish to normally use the phone. Changing any and all of the volume settings makes no difference, including "In call" volume. Strangely, I can still hear the phone ring for incoming calls, but I cannot hear the ringing on the line after I dial a proper number. A few more details:
-Restarts, long off-periods, battery removals, recovery screen restarts, all haven't fixed the problem
-Doing factory reset doesn't fix, including reinstalling Gingerbread update
-Speaker sound is normal for all other apps (any media app, audio notifications, etc.)
-However, if I install any data telephone-type apps, such as SipDroid (for a Sip number) or Groove IP (for Google Voice number), these apps encounter the exact same speaker problem as the stock phone app.
-If this relates to a hardware problem, it's odd that it worked normally for many months, and the phone didn't encounter a fall or water damage, not to mention that the speaker seems to physically work properly for all other apps except phone apps.
Any clues to solve this problem are appreciated.
Click to expand...
Click to collapse
You do know that it uses a different speaker when on speaker phone and for other apps right? It sounds like the speaker used for phone calls maybe loose or dead.
So if that's the case, I guess getting it fixed is not really a viable option. Seems like such a repair would cost more than a phone replacement. Would you agree?
ms2k said:
So if that's the case, I guess getting it fixed is not really a viable option. Seems like such a repair would cost more than a phone replacement. Would you agree?
Click to expand...
Click to collapse
Well that depends. You could most likely do it yourself for pretty cheap. That is what I would do as it is not really that hard with the time and research. I would call around to repair places and see what they will charge you.
Well you can look into the inspire tinny audio fix but its for cm roms. But there is a modify version of it for sense roms. I had some what of the same issue..
Sent from my HTC Inspire 4G With Beats Audio using xda premium
I probably had tried the Tinny Audio Fix before, but to be sure, I loaded it again within CM7. Still not fixed.
I've had to accept the fact that the front speaker is broken and needs to be repaired or replaced, so that's what I'll do. I guess that all hardware breaks eventually. Thanks!
Please use the Q&A Forum for questions &
Read the Forum Rules Ref Posting
Thanks ✟
Moving to Q&A
Sounds like the phone may be stuck in headphone mode. Try plugging in headphones and pulling them out a few times and see if that corrects it. My cousin had that issue on a different phone. Lots of dirt and pocket fuzz gumming up the headphone jack.
Sent from my Inspire 4G using XDA

Mice issue!!! (only phone calls issue)

On my phone,graet when I'm making a phone call the person on the other end can't hear me clearly and it becomes clear after using the speaker (I mean isn't it the same mic?!) And this doesn't happen all the time (sometimes it's just clear sound without using the speaker and the mic is wotking just fine when using viber & facebook calls or just recording anything). It has to be a softwarsoftware issue. right?!
I just bought the phone and I haven't had the chance to compare mine before and after the 38R update because I just bought it and updates were raining dogs and cats.
Help me guys plzzz
more information
And for ur information I keep getting "restricted access changed" notification.frequently on my status bar.
same mic issue for me also
This is a know issue, which is still unresolved, you can follow / voice your opinion here

Samsung galaxy s8 plus audio problem during videocalls

Hello!
I have a major issue during videocalls using google duo, skype where if there are any background noise around me, i can't hear the person i am talking to. The audio cuts off. It has to be silent around me in order for me to hear the person i am talking to. Is there any fix to this problem? I have already reset the phone but the problem is still there.
mic (over) sensitivity? perhaps some will stop by and know the file and file entry to edit.
any of this type setting elsewhere (Settings, the app itself, and sound modification yo have installed, eg Viper, etc... that you can check/get to?
I have no sound modification installed. I checked the settings but there seems to be no part adressing this issue. The same problem happens when i use different apps like skype, google duo and signal. Could it be a hardware problem? The microphone works fine when i record a video or recording audio.
Maybe.
Rooted? If so, and you've done a full, clean install, and sure that the install is working ok, maybe try another custom ROM.
Normal calls work, as I get you it's (just) video calls? Another possibility, I'd consider looking up mic sensitivity and ways to decrease it. On the OnePlus One I am aware there was a configuration file folks could mess with to try and resolve that phone's mics over sampling. That was a common issue for many.
Have you tried turning the volume down and see if that has any effect?
Wish I could offer more ideas, I have used video calls maybe 3 times in 8 years.
The phone is not rooted. This problem occurs only when i use internet based videocalls (skype, google duo). The volyme is not usually high when i call. Thank you for your time, hopefully i will find a solution soon.
Frustrating. Good luck.

Other side in calls can barely hear me in most calls

Hey guys,
since amazon is out of stock - and therefore, getting a replacement device is kind of difficult - and I'm still waiting for oneplus to respond, I'd like to hear from you if you encountered similar issues with your OP6:
During calls, I can hear the other side just fine, but the person on the other side can not hear me most of the time. Sometimes, it seems some shreds of voice are being transmitted. It happened on about 90% of calls. There are calls that are perfectly fine, but most of the time, the phone is unusable.
What I could test so far:
- it happens in handset mode, speakerphone and with a bluetooth headset
- it happens on both SIMs, swapping them does not change anything
- it happens on 2G as well as 3G (no VoLTE available yet)
- the microphone works fine if I use the audio recorder (outside of calls)
- calls made via VoIP-software seem not to be affected, though audio quality on the other side isn't that great either (but that might be unrelated)
- sometimes, it seems to happen mid-call
Both SIMs did obviously work fine in my previous device (OP3), signal strength in calls is about -70dBm, both SIMs are on T-Mobile (Germany).
I'm on an A6003 with OOS 5.1.5, Baseband is MPSS.AT.4.0.c2.10-00012-SDM845_GEN_PACK-1.147963.5, bootloader is unlocked and rooted with Magisk.
I did find a thread describing similiar issues on the oneplus-forums (https://forums.oneplus.com/threads/dual-sim-issues.838595/#post-18474985), but I'm currently unable to login to their forums, for whatever reason.
Can any of you guys give me a hint on what to test to narrow down if it's a hardware or a software issue or maybe even suggest a workaround?
I'm happy to provide more details where necessary.
I'll probably have to switch back to my OP3 anyway, so I could give the Android P beta a shot and see if it happens there as well.
Best Regards.
So, it turns out (*after* factory resetting and flashing Android P of course ><) that the echo test number I've been using is equally broken on otherwise working phones, so most of my test results are null and void. I'll give it some more testing...
Just a heads-up for users who may stumble upon this thread in the future: call quality problems are mostly gone after updating to 5.1.6 (and replacing SIM-cards).
I've bought a OP6 just three days ago and I've updated it immediately to OS 5.1.8 (I've also rooted it) and the phone calls problems (call drops and other person can't hear my voice sometimes) are present.
I hope OnePlus will fix the issues not so later...
Unfortunately, I can't rule out that replacing the SIM-cards actually fixed the issue - it might be worth a shot. I haven't had any issues since my last post.

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