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I have had my oneplus one for about a month now. And for the first time I dropped it. About 2 feet. And my friend kicked it about a foot to prevent it from hitting the tile and It landed on flat carpet. The phone has a small dent on the lower left corner and screen has 2 small scratches that I only can see in sunlight. So I've been using my phone and every once and awhile it will go insane and the touchscreen will move on its own and press things. I hope this isn't an issue cause of dropping it.. I have a warranty but have alot on this opo already. Is there a possibility it's software?
TeChNoC4AzY said:
I have had my oneplus one for about a month now. And for the first time I dropped it. About 2 feet. And my friend kicked it about a foot to prevent it from hitting the tile and It landed on flat carpet. The phone has a small dent on the lower left corner and screen has 2 small scratches that I only can see in sunlight. So I've been using my phone and every once and awhile it will go insane and the touchscreen will move on its own and press things. I hope this isn't an issue cause of dropping it.. I have a warranty but have alot on this opo already. Is there a possibility it's software?
Click to expand...
Click to collapse
The Touchscreen failure you have sounds a lot like the problem I had from time to time with mine (without dropping).
There are also other bugs with the screen:
- unresponsive screen (-> reboot fixes temporarily)
- weird behavior like you descrive (ghost touches)
- fast typing not getting recognised
These problems will be fixed with the next 2 OTAs (both in august).
Wait if the fixes do work for you. If not it has definatly something to do with the accident.
keileruno said:
The Touchscreen failure you have sounds a lot like the problem I had from time to time with mine (without dropping).
There are also other bugs with the screen:
- unresponsive screen (-> reboot fixes temporarily)
- weird behavior like you descrive (ghost touches)
- fast typing not getting recognised
These problems will be fixed with the next 2 OTAs (both in august).
Wait if the fixes do work for you. If not it has definatly something to do with the accident.
Click to expand...
Click to collapse
OTA Announced today. Change log has a fix for turning on in pocket, but not for the unresponsive screen.
Actually I have had similar behavior and I'm using slimkat 7 now. This morning I couldn't enter even pin code as my phone didn't allow some presses. Numbers 1,2,4&5 weren't registered at all. Same time I couldn't use pull-down menu as it bounced back up after 1cm pull. Also when trying use power menu all options were unable to register. I force shut down phone twice and still same thing. Then I just wiped whole screen with moist cloth. And problem solved.
So there was something invisible holding my screen like finger or something.
I have had similar incident couple times earlier. When writing or so on....
Sent from my Oneplus One via Tapatalk
keileruno said:
The Touchscreen failure you have sounds a lot like the problem I had from time to time with mine (without dropping).
There are also other bugs with the screen:
- unresponsive screen (-> reboot fixes temporarily)
- weird behavior like you descrive (ghost touches)
- fast typing not getting recognised
These problems will be fixed with the next 2 OTAs (both in august).
Wait if the fixes do work for you. If not it has definatly something to do with the accident.
Click to expand...
Click to collapse
How much longer do you think it will be before the new Ota releases.
TeChNoC4AzY said:
How much longer do you think it will be before the new Ota releases.
Click to expand...
Click to collapse
search the forum the ota is out if you know how to use adb sideload
The ghost touches lasted for 30 seconds today.. Anyone else having this to?
Yes it's annoying the crap out of me, seem to have the least amount of issue running slimkat with sensei kernel. Every other kernel seems to either leave the screen completely unresponsive a min after boot, or touch becoming increasingly less as time/process load increases. Really hope this issue is fixed soon.
Chris.fowler said:
Yes it's annoying the crap out of me, seem to have the least amount of issue running slimkat with sensei kernel. Every other kernel seems to either leave the screen completely unresponsive a min after boot, or touch becoming increasingly less as time/process load increases. Really hope this issue is fixed soon.
Click to expand...
Click to collapse
Best thing is to go back to the XNPH22R Kernel. For me it fixed the frozen screen completly.
http://forum.xda-developers.com/showthread.php?t=2780725
It won't work with 30O though. 25R is working with 22R Kernel.
All other kernels are not working very smooth for my device. The OTA fixing this issue is anounced for August. No releasedate has been set though.
Is that kernel compatible with an aosp ROM lime slim or am I going to have to put a cm ROM bck on the phone
Chris.fowler said:
Is that kernel compatible with an aosp ROM lime slim or am I going to have to put a cm ROM bck on the phone
Click to expand...
Click to collapse
CM 11S kernels are only for CM 11S. 22R is a CM 11S kernel.
My phone has been alright today. Except for afew freezes. But I Wana Stay with cyanogenmod 11s. I think it will be updated soon. I really can't wait for Android L. Will android L be with cyanogenmod as well?
Great now the middle of my screen us touch dead........ Ughh
Well now all seems fine.. But earlier screen in center was dead and phone was non stop Ghost touching... Even after restarts. Sigh. This update needs to release already....
Hello
playya said:
search the forum the ota is out if you know how to use adb sideload
Click to expand...
Click to collapse
It won't update itself?
It's a known issue.. Vote it on Jira!https://jira.cyanogenmod.org/browse/BACON-145
I'm about to throw my phone, this is VERY irritating.........
It keeps Ghost touching non stop. I should of never got one.
TeChNoC4AzY said:
It keeps Ghost touching non stop. I should of never got one.
Click to expand...
Click to collapse
Install the 22R OTA and Kernel.... then you can easily wait for the fix...
Hi
Just got my U12+ today. I've noticed that quite often if I unlock the phone by fingerprint, it shows the home screen but the screen is totally unresponsive. I can't click/touch anything.
It remains unresponsive, even if the screen times out (1min later) and then I reunlock.
The only way to fix it is to use the power button to switch off the screen and then it will work immediately afterwards when I unlock.
I have done multiple restarts, and 1 hard reset and it is still happening.
Any thoughts on what is causing/how to fix?
UPDATE:
I've spent quite a few hours googling and testing different setting options, and the issue seems to only occur when "Smart Display" is turned on.
If the Smart Display is on (either motion or always on) gets engaged, if I then unlock via Fingerprint, it shows the home screen, but the touch screen is totally unresponsive. It doesn't register any taps/touches (I turned on Dev options).
Is this a hardware or software issue? Anyone else experience this?
Thanks
leginag said:
Hi
Just got my U12+ today. I've noticed that quite often if I unlock the phone by fingerprint, it shows the home screen but the screen is totally unresponsive. I can't click/touch anything.
It remains unresponsive, even if the screen times out (1min later) and then I reunlock.
The only way to fix it is to use the power button to switch off the screen and then it will work immediately afterwards when I unlock.
I have done multiple restarts, and 1 hard reset and it is still happening.
Any thoughts on what is causing/how to fix?
UPDATE:
I've spent quite a few hours googling and testing different setting options, and the issue seems to only occur when "Smart Display" is turned on.
If the Smart Display is on (either motion or always on) gets engaged, if I then unlock via Fingerprint, it shows the home screen, but the touch screen is totally unresponsive. It doesn't register any taps/touches (I turned on Dev options).
Is this a hardware or software issue? Anyone else experience this?
Thanks
Click to expand...
Click to collapse
Phone model and current software build.
Are you rooted? Any root based mods, kernel, room, etc.
Hi
Thanks
U12+ running 1.21.454.3
Totally stock. Only got the phone on Saturday.
Did one hard reset and issue still there.
In usage since my last update, it is 100% related to the Smart Display. Absolutely no issues when it is turned off. When I enable Smart Display, then it starts freezing again on unlock.
Hi,
I'm having the same problem too..
I got my set on the 15/09/18, Hong Kong Set.
Mine is currently on 1.25.708.3. But prior to the update, I am already having the same problem described by leginag.
I even tried to do a factory reset but the problem still surface. It will become unresponsive after waking up after a period of screen off (not sure how many minutes).
After turning off Smart Display ( thanks leginag!) , I'm able to use it flawlessly. I was about to unlock the bootloader and flash a custom rom though..
I think this problem is quite disruptive, especially when a call comes in, or when launching the camera app through the edge sense. I can only snap using the squeeze.
Nonetheless, I hope there are other alternatives to Smart Display though..
Hi, I've been having the same issue. Thanks for looking into it hopefully it gets fixed in the next update.
شیرخدا said:
Hi, I've been having the same issue. Thanks for looking into it hopefully it gets fixed in the next update.
Click to expand...
Click to collapse
I hope it does get fixed. I reported it to HTC and they said they would forward it to their engineers. That was 2+ weeks ago, and nothing else heard back.
Best thing for you to do may be to submit a support ticket to HTC. If everyone who has the issues sends it in, this will flag it with their engineers that it is a wider problem.
Could you let us know your model/firmware?
leginag said:
I hope it does get fixed. I reported it to HTC and they said they would forward it to their engineers. That was 2+ weeks ago, and nothing else heard back.
Best thing for you to do may be to submit a support ticket to HTC. If everyone who has the issues sends it in, this will flag it with their engineers that it is a wider problem.
Could you let us know your model/firmware?
Click to expand...
Click to collapse
I have contacted HTC and am awaiting a reply. My current software version is 1.25.708.3
Thanks.
Hoping this issue is software related. So far, only people with Asia models have reported it (only 3, but at least I'm not going crazy by myself!)
ASIA HK - x2
ASIA JP - x1
Got a response from HTC, saying it is a software issue and should be fixed in next update - around mid-October.
Today, I got information about that this issue will be solve by software update.
Moreover, it is arranged on around middle of October.
Click to expand...
Click to collapse
leginag said:
Got a response from HTC, saying it is a software issue and should be fixed in next update - around mid-October.
Click to expand...
Click to collapse
Thank you for this. I just got my u12+ and thought it was faulty.
Turned off smart display.
I'm having this problem as well, Asia HK.
Curious, is anyone also having problems with TWRP? I almost always get a nonresponsive screen when fastboot booting.
Just a heads up that the 1.30 update has fixed the issue for me.
Which is a relief. Not that I was missing using Smart Display, but just feel better not having an issues with my phone
Hi there,
I am using Asia HK and have the same problem with you.
But I still didnt receive any update patch for 1.30. May I ask which area did your phone belong to?
raymondlo88 said:
Hi there,
I am using Asia HK and have the same problem with you.
But I still didnt receive any update patch for 1.30. May I ask which area did your phone belong to?
Click to expand...
Click to collapse
Asia TW and Asia JP have already received the 1.30 update (I had to manually check for it though). Hopefully HK will be soon!
leginag said:
Just a heads up that the 1.30 update has fixed the issue for me.
Which is a relief. Not that I was missing using Smart Display, but just feel better not having an issues with my phone
Click to expand...
Click to collapse
I've had this issue twice, once on 1.25 and once on 1.30 so I do not think it is fixed yet but it has been very rare for me. Only twice since the phone launched but it is very inconvenient when it happens. I could only fix mine with a reboot.
Removing my original reply as I don't believe it relates to this bug after all!
(A Factory Reset sorted out my device, incidentally)
Hello guys,
I bought second hand OnePlus 7 Pro 6/128 GM 1913 Stock, unrooted, version: 10.0.3. GM21BA. . The screen worked fine for a while. Since I rebooted once, the screen started to have a lot of ghost touches on the right side of the display. When I turn off/on the screen, it stops, but the screen is not responsive at all. Sometimes it´s working again for few seconds and then ghost touches will appear again.
I read similar issues with ghost touches here on XDA, but these were connected to NFC or some apps and update should fix it. Not for me unfortunately, I am running latest Android version.
I bought it without warranty, so I cannot return it. Any ideas? Do you think custom kernel/ROM could help?
Here is an example: https://drive.google.com/open?id=11OyzgxsP1LMZEHgg4tUk8hBgRQxzEpt3
Thanks in advance for your ideas!
eldeecko said:
Hello guys,
I bought second hand OnePlus 7 Pro 6/128 GM 1913 Stock, unrooted, version: 10.0.3. GM21BA. . The screen worked fine for a while. Since I rebooted once, the screen started to have a lot of ghost touches on the right side of the display. When I turn off/on the screen, it stops, but the screen is not responsive at all. Sometimes it´s working again for few seconds and then ghost touches will appear again.
I read similar issues with ghost touches here on XDA, but these were connected to NFC or some apps and update should fix it. Not for me unfortunately, I am running latest Android version.
I bought it without warranty, so I cannot return it. Any ideas? Do you think custom kernel/ROM could help?
Here is an example: https://drive.google.com/open?id=11OyzgxsP1LMZEHgg4tUk8hBgRQxzEpt3
Thanks in advance for your ideas!
Click to expand...
Click to collapse
That thing is broken. Custom ROMs/kernel won't fix it since this is a hardware issue. Sorry dude
How did you bought it without warranty? The device is less than a year old so there should be warranty on it.
gohan040 said:
How did you bought it without warranty? The device is less than a year old so there should be warranty on it.
Click to expand...
Click to collapse
I bought is as second hand and I didnt get any invoice. I am just checking if OnePlus can repair it/replace it only based on IMEI number? If yes, that would be great!
Hi All
Has anyone had any issues with a black screen?
Everything else works like incoming calls and notifications but the screen it totally black!
Woke up early hours last night and noticed no AOD so tried to turn my phone on but the screen was just dead. Tried the volume and power button but still no joy
Power it down completely then plug in the charger.
If nothing shows on the screen it sounds like you lost some significant hardware... maybe just a connector.
toddyc said:
Hi All
Has anyone had any issues with a black screen?
Everything else works like incoming calls and notifications but the screen it totally black!
Woke up early hours last night and noticed no AOD so tried to turn my phone on but the screen was just dead. Tried the volume and power button but still no joy
Click to expand...
Click to collapse
Same happened to my SM-N9860 unit when I woke up today. I about to unlock and the display suddenly went black screen. Did everything but no luck. I am also sure it's the display that's f***d up. The phone is still working - I can still access it in Dex and Link to Windows. This is my second Samsung phone with f**d up display for unknown reason. This is crap Samsung. Not expecting for this from an expensive flagship smartphone. I swear this is the last.
toddyc said:
Hi All
Has anyone had any issues with a black screen?
Everything else works like incoming calls and notifications but the screen it totally black!
Woke up early hours last night and noticed no AOD so tried to turn my phone on but the screen was just dead. Tried the volume and power button but still no joy
Click to expand...
Click to collapse
By the way, how did you fix your phone?
I tried searching it on the net, seems a number of Note 20 ultra units are experiencing the same.
https://us.community.samsung.com/t5/Note20/Note-20-Ultra-Black-Screen-Phone-no-display/td-p/1437825
Seems that display replacement is the only fix.
tribalfs said:
By the way, how did you fix your phone?
I tried searching it on the net, seems a number of Note 20 ultra units are experiencing the same.
https://us.community.samsung.com/t5/Note20/Note-20-Ultra-Black-Screen-Phone-no-display/td-p/1437825
Seems that display replacement is the only fix.
Click to expand...
Click to collapse
Poor parts QC.
Samsung will substitute components and smaller chipsets in the middle of a production run. This can lead to unpredictable behavior especially after firmware updates... or outright failures like this.
Not reassuring especially with a flagship phone.
blackhawk said:
Poor parts QC.
Samsung will substitute components and smaller chipsets in the middle of a production run. This can lead to unpredictable behavior especially after firmware updates... or outright failures like this.
Not reassuring especially with a flagship phone.
Click to expand...
Click to collapse
Yeah. Very disappointing.
I can't believe it but my screen unexpectedly revives itself after a day.
tribalfs said:
I can't believe it but my screen unexpectedly revives itself after a day.
Click to expand...
Click to collapse
Time will tell. Intermittents are the hardest hardware failures to troubleshoot...
blackhawk said:
Time will tell. Intermittents are the hardest hardware failures to troubleshoot...
Click to expand...
Click to collapse
Agree. But I am happy that it's working fine now and I hope it will not recur.
tribalfs said:
I can't believe it but my screen unexpectedly revives itself after a day.
Click to expand...
Click to collapse
hi im facing exact same thing in my N986 B Galaxy Note 20 Ultra. I had 10 percent battery left. i had put phone on charge and saw after 20 minutes and tghe screen was black.
Now its blackscreen can connect with tv via hdmi dex mode
but phone restarts after 10 minutes.
the touch seems fine as mouse function works phone is on but no display
can you tell exactly what you did when your phone revieved after one day
did u keep it on. charge all tiime tried reset or removed charging
or nothing and tried after 1 day
Edit After 24 hours of tapping slappingrebooting installing stock firmware. my display came back alive.
last thing was i was using phone in dex mode and trying to open close camera app rapidly by direct touch on screen. i dont know what worked but it saved my 300 dollars of screen replacement
I have exactly the same issue.
I was typing on whatsapp when suddenly screen get black. It was on friday morning. Notifications were ok, voice commands too. Touchscreen ok, I could use it normally when using my TV as screen with HDMI cable or with my notebook, when connected to windows or even Dex.
One day earlier I had an issue with the new magisk update. I freeze magisk manager wich was force closing but later, I managed to reinstall with dex and was working fine. Not sure if it's related.
I already flashed fresh stock Android R rom, wich I thought would solve any issues related to magisk or any other software issue.
24h after flash stock rom and keep force rebooting and taping, and my display is still dead.
Tried to tap, slap, shake (I can her some noise next to camera module when shaking, is it normal? I took off S-pen and microsd tray to see if it was the cause, but the noise still persists). No damage, water, or anything else. Only 2 months of use.
Display is still dead.
I'm draining battery now with some apps that also vibrate phone, to see what happens when full drained.
I live in Manaus/Brazil and repair centers are not working until March 23 because of Sars-CoV2. And my knox is tripped. It would cost a lot If I have to replace display or even the phone, since they probably will say it's no longer covered by warranty.
Any tips are welcome.
Thanks in advance.
Hope I have that lucky as well.
It happened to me again today. Surprisingly, a strong knock at center of the screen revived it again.
tribalfs said:
It happened to me again today. Surprisingly, a strong knock at center of the screen revives it again.
Click to expand...
Click to collapse
Hardware failure. May be a loose connection, cracked solder joint, trace failure on the mobo, or a bad component.
Intermittents are the hardest problems to find...
blackhawk said:
Hardware failure. May be a loose connection, cracked solder joint, trace failure on the mobo, or a bad component.
Intermittents are the hardest problems to find...
Click to expand...
Click to collapse
Yes, obviously. Samsung already replacing displays of those who are having this issue.
tribalfs said:
Yes, obviously. Samsung already replacing displays of those who are having this issue.
Click to expand...
Click to collapse
Not good if there's a recall... crap QC is getting to be a bad Samsung habit.
Those of you with BSOD issues: Did you have intermittent wifi connectivity issues as well? My N20U had the 'connected to wifi AP but no internet' for the last month. Then today after unplugging the OEM charger, checking charge level, never picking the phone up from the desk, and returning to it 30 minutes later the BSOD had hit. No amount of hard restarts or waiting fixed it and it had to get shipped back. Just wondering if there is any correlation between the wifi issue and the screen going out, and if people should start sending their note in ASAP if the wifi problem occurs before the screen goes?
hello
i had the same problem (didn't have any Wifi issues before)
and after the screen went black for 2 day , it came back and worked for a few hours.. then went off again and Never came back
i tried everything, resets , cables , connecting to Dex or Hdmi , updating.. but Never worked
i went to Samsung and they said screen must be replaced ( will pay for it as i am out of warranty)
can you tell me what have you done or if anything worked for you?
My screen went black after a screen replacement. Only the front glass was broken not the digitizer or actual screen. From what I can tell it's not just the screen that's dead, it's the digitizer too. The S-Pen board underneath it all isn't even registering. When I plug it in the computer doesn't see it so Dex won't connect and there is no signal for HDMI to work. Had the USB port replaced just to be sure it wasn't a bad port.
It's like some one took the graphics card out of a computer and took the touch screen monitor. The phone still gets signal. It connected to my smart Fossil watch and I could answer calls and texts.
But the phone is 9 months old. And from what I've heard from parts distributors it's not the screen that's the issue. So now I have a new motherboard. Now I have to figure out how to program it....
Every time I unlock my screen, whether it's with the fingerprint or pattern, the screen will flicker for half a second. Super annoying because it's a bright white flash.
It's not face unlock assistive lighting, as I've ensured that is turned off.
I've also tried every display setting possible, toggling things like vision comfort, comfort tone, refresh rates, display calibrations, changing wallpaper, and so on.
Really hoping this isn't a hardware issue because I'm also noticing my touches don't register all the time, unless I'm pressing the screen slightly harder. Not sure if it's my screen protector but I am left a bit concerned.
Any ideas? I've Googled this a bit and I've noticed others have the same issue but on OnePlus 6 devices for the most part, not the 9 series. If anyone has run into this before and knows a fix, I'd love to hear it, thanks!
That's how the fingerprint works. It increases the screen brightness to the max usually. It's the flaw of using that kind of fingerprint rather than sonic like Samsung. Believe it takes a picture of your fingerprint and compares vs ultrasonic gets a 3D image, the difference is in speed too, optical is faster, but ultrasonic technically more secure and does not rely on lightning conditions. I personally prefer the hardware on the back kind over both.
zymphad said:
That's how the fingerprint works. It increases the screen brightness to the max usually. It's the flaw of using that kind of fingerprint rather than sonic like Samsung. I personally prefer the hardware on the back kind.
Click to expand...
Click to collapse
I don't remember it being this prominent on my previous OnePlus devices, though. My 8 Pro did not flicker as aggressively as this one does. It's enough for me to clearly notice it, even in brighter areas; this is why I've been left with a bit more concern than usual.
Not to mention this occurs even if I use my pattern to unlock.
Not sure. Mine does the same but doesn't bother me in the least bit. If it happened at other times other than unlock would be different story.
zymphad said:
Not sure. Mine does the same but doesn't bother me in the least bit. If it happened at other times other than unlock would be different story.
Click to expand...
Click to collapse
Any chance you could try and make a video of it happening on your device? I just want to see if it's the same thing as mine. That way, I'll have a better idea of this being a defect or normal behaviour.
I know, it's kind a big ask so no rush! If you ever have time. I can do the same if anyone needs to see what I am talking about exactly.
Update:
I've noticed the issue occurs only if the lock screen is showing. If ambient display is on and the fingerprint icon shows at the bottom then the device will unlock without flickering. The fact that it's happening only when the screen is on at the lock screen, is what's making me feel like maybe it's not a hardware problem. Very odd issue...
Another update,
After doing more Googling I came to the conclusion that it's a hardware issue over software. I tried to factory reset and the issue was still present.
I couldn't update the software on the phone though. It kept telling me that there was an installation problem. I'm guessing that's because I had previously used a rooted EU boot img and a factory reset through the phone settings isn't enough to get rid of that. I'm hoping the repair center won't fault me for sending the device back with an unlocked bootloader. Doesn't seem like OnePlus would do that anyway, given how open they are with the modding community.
Once I receive the replacement of test to see if the issue was still there and will update this thread.
rickysidhu_ said:
Another update,
After doing more Googling I came to the conclusion that it's a hardware issue over software. I tried to factory reset and the issue was still present.
I couldn't update the software on the phone though. It kept telling me that there was an installation problem. I'm guessing that's because I had previously used a rooted EU boot img and a factory reset through the phone settings isn't enough to get rid of that. I'm hoping the repair center won't fault me for sending the device back with an unlocked bootloader. Doesn't seem like OnePlus would do that anyway, given how open they are with the modding community.
Once I receive the replacement of test to see if the issue was still there and will update this thread.
Click to expand...
Click to collapse
One time I sent them bricked device and they still accepted the return. Returning unlocked bootloader phone shouldn't be a problem.
What made you think it was hardware since I see other people have the same thing. Hell I had it too. I don't seem to have that problem after updating to latest firmware. Seems to be software to me.
Hope it gets fixed. I saw a thread for it on OnePlus community forum, so hopefully OnePlus knows.
rickysidhu_ said:
I'm hoping the repair center won't fault me for sending the device back with an unlocked bootloader. Doesn't seem like OnePlus would do that anyway, given how open they are with the modding community.
Click to expand...
Click to collapse
When I sent the phone away for trade in there was no mention of rooting or bootloader unlock. Just wipe it.of your info and data.
zymphad said:
What made you think it was hardware since I see other people have the same thing. Hell I had it too. I don't seem to have that problem after updating to latest firmware. Seems to be software to me.
Hope it gets fixed. I saw a thread for it on OnePlus community forum, so hopefully OnePlus knows.
Click to expand...
Click to collapse
Thinking it's hardware because my 8 Pro doesn't literally cause a white flash of the entire screen, it would just up the brightness which is normal.
And I was also noticing my touches only registered on more firm presses. Made me think it could have been a bad display panel.
Didn't want to take any chances especially while inside the 15 day return/replacement window.
rickysidhu_ said:
Thinking it's hardware because my 8 Pro doesn't literally cause a white flash of the entire screen, it would just up the brightness which is normal.
And I was also noticing my touches only registered on more firm presses. Made me think it could have been a bad display panel.
Didn't want to take any chances especially while inside the 15 day return/replacement window.
Click to expand...
Click to collapse
Yeah good plan.
It absolutely does NOT do that on mine. Only the fingerprint area gets bright, not the entire screen.
NotTheGiant said:
It absolutely does NOT do that on mine. Only the fingerprint area gets bright, not the entire screen.
Click to expand...
Click to collapse
+1 on the 9Pro
According to the OnePlus support section of the site, the progress shows as "Inspected". I assume the next step is shipping out a replacement. Hopefully it's soon, will post an update on the new unit.
Thanks for letting me know you guys aren't experiencing the issue, makes me feel good about my decision of sending it back. Almost didn't do it because I didn't want to come back to this Pixel 5 after being spoiled by that 9's screen size lol.
Got the replacement today, after some testing it seems like this unit has no issues! There is a clear difference between this one and my original. There was a blinding white flash even when using my pattern to unlock. Same thing when double tapping the lock screen to put the device to sleep.
This has no white flashes so definitely seems like a hardware issue. Finally, I can start enjoying this thing!
rickysidhu_ said:
Got the replacement today, after some testing it seems like this unit has no issues! There is a clear difference between this one and my original. There was a blinding white flash even when using my pattern to unlock. Same thing when double tapping the lock screen to put the device to sleep.
This has no white flashes so definitely seems like a hardware issue. Finally, I can start enjoying this thing!
Click to expand...
Click to collapse
Awesome, glad you got a good one! They didn't make you wait too long...
rickysidhu_ said:
Got the replacement today, after some testing it seems like this unit has no issues! There is a clear difference between this one and my original. There was a blinding white flash even when using my pattern to unlock. Same thing when double tapping the lock screen to put the device to sleep.
This has no white flashes so definitely seems like a hardware issue. Finally, I can start enjoying this thing!
Click to expand...
Click to collapse
How bro it can be a hardware issue.. it's only happens on low brightness when you unlock the phone right?I am also facing the same issue but it is not there where I unboxed the phone and used it for 1day after receiving update to os 11.2.7.7only this problem starts to me..so how can it be a hardware issue
Bodhidharman said:
How bro it can be a hardware issue.. it's only happens on low brightness when you unlock the phone right?I am also facing the same issue but it is not there where I unboxed the phone and used it for 1day after receiving update to os 11.2.7.7only this problem starts to me..so how can it be a hardware issue
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No it happened on any brightness. It was just more noticeable in low brightness and reading through the same issue on OP forums, others were confirming it is hardware related as a complete factory reset isn't able to resolve the issue. If it was software related, a complete restore would have/should have fixed it. Your issue might be different from what I was experiencing.