Both WiFi and mobile data aren't working - OnePlus 7 Pro Questions & Answers

Since this morning, both my WiFi and my mobile data (LTE) do not work. Both show the "!" symbol next to it. Tried turning off wifi, enabling flight-mode and disabling it again, turn off the device and everything.
I know my local internet is working since I'm currently posting this thread with it.
I have honestly no idea what's causing it and how to fix it

Both now work again. I did absolutely nothing and still have no idea what caused it
Edit: it kinda works but is super slow
Edit 2: Not working again, maybe the internet connection is so slow that android thinks its not there?

Perhaps your DNS server was down for a bit if you set a custom one. People on the reddit were facing the same thing. I don't recall the exact DNS I think it was AdGuard or something. But yeah.

Yup, thats totally it. Completely forgot that I had that DNS enabled

Related

WiFi *profile* keeps getting disabled?

I've noticed that the profile for my home wifi network keeps getting disabled. Usually, I'll leave for a bit, then come back and about half the time it never reconnects. When I go into the wifi list, it's marked as disabled. I enable it and it works fine from that point unless I leave again. It's my understanding a profile will get disabled when it cannot connect to a network for some reason, but clearly it can. My G2 and SGS never have this problem. Is this a setting somewhere? Thanks...
I am having this same issue. I dont know how to fix it
This is more serious than I realized! I just got disconnected randomly even while staying in perfect coverage. Not only does it disconnect, but it DISABLES the connection and won't reconnect again unless I manually tell it to. I rely 100% on WiFi calling while home and now I'm missing all kinds of calls and texts because WiFi is disconnected...
I'm hoping this is just is a software issue that can be resolved pretty quickly, officially or unofficially...
This phone has like 10 legit problems already. Tmobile needs to hurry up with the updates or the refunds will kill them.
It might help if you talk about the router you're using. I have a Netgear N600 and haven't had any Wi-Fi issues either connecting, staying connected, or automatically reconnecting. Bluetooth on the other hand...
BarryH_GEG said:
It might help if you talk about the router you're using. I have a Netgear N600 and haven't had any Wi-Fi issues either connecting, staying connected, or automatically reconnecting. Bluetooth on the other hand...
Click to expand...
Click to collapse
It's a Linksys WRT610N. Very modern and very stable router. There's no reason this phone should have any problem with it. I literally have a G2 and SGS sitting side-by-side with the G2x and only the G2x has this problem. The SGS is Froyo and the G2 is Gingerbread. I also have a slew of other wireless (on both 2.4ghz and 5.8ghz bands) and wired clients connected that all have zero issues. I don't know why it would work on one router and not the next...
Are you using WPA2-AES encryption or something else?
zaventh said:
Are you using WPA2-AES encryption
Click to expand...
Click to collapse
Yes. And you're right, the phone is very temperamental across a number of areas.
Did you set up your wifi to never go to sleep? Cause if you havent - it disconnects every time you turn off the screen.
In order to do that, go to Settings=>Wireless & Networks=>Wi-Fi Settings=> click on the "menu" button on your phone=> Advanced=> Wi-Fi sleep policy=> and choose Never.
I did that, and my wifi calling is flawless ... and I rely on it pretty much all the time that I am at home (thanks for that stupid t-mobile signal)
I have the same issue and the setting I have by default to Never go to sleep... Also, has nothing to do with router as any of my other phones have this issue including Nexus One.
Did by any chance any of you with this issue restore some Titanium Back-ups? Because when I restored mine from a back-up of my 1st G2x (exchanged) I also restored the previous wi-fi settings and after that the wi-fi wouldn't work correctly. I did a factory reset and it fixed the problem.
Edit: If all else fails, then try a factory reset. I know it sucks, but it could fix everything.
Sent from my LG-P999 using XDA App
I'm having issues with this as well. Wifi set to never sleep, I haven't restored any apps. I constantly lose connection. I've tried the factory reset thing etc. and it doesn't help.
I can connect to my wireless g Linksys access point but not my airport extreme ... my Linksys is open my ape is not(I realize I wrote ape LOL)
Sent from my LG-P999 using Tapatalk
WiFi seems to be losing dns services
I have the same WiFi problems and while a factory reset clears the problem
temporarily and changing the WiFi sleep setting to never is an immense help
once it's gone off-line I can't get it to come back.
I have noticed that if it has a cached dns lookup to an ip address that that
ip address is still accessible. So if you can get OTA data live, look up google.
Switch to wifi, google is still accessible and you can do queries but you can't
click through on the links because the dns lookup fails.
I've fiddled with killing myaccount, suggested elsewhere, without success.
Unless there is some robust configuration change that pops up soon I suppose
I'll have to return it...
boylan said:
I have the same WiFi problems and while a factory reset clears the problem
temporarily and changing the WiFi sleep setting to never is an immense help
once it's gone off-line I can't get it to come back.
I have noticed that if it has a cached dns lookup to an ip address that that
ip address is still accessible. So if you can get OTA data live, look up google.
Switch to wifi, google is still accessible and you can do queries but you can't
click through on the links because the dns lookup fails.
I've fiddled with killing myaccount, suggested elsewhere, without success.
Unless there is some robust configuration change that pops up soon I suppose
I'll have to return it...
Click to expand...
Click to collapse
Did you also uninstall market updates and freeze the market updater?
It got mine working again without any problems. Sucks that this has to be done to get wifi to work properly.
I've frozen MyAccount and WiFi calling and it's working at the moment.
Truely I was a little tired and forgot about the market updates until I got
back here.
Insane that one has to do something like this for such a basic feature.
I mean who is going to use the OTA networking when wifi is available?
Let alone the cost issues. I went from 880kbps to 10100kbps going from
OTA to wifi.
This device must have rushed out the door.
Useless at any speed
So I've uninstalled the updates to and FROZEN:
My Account
Market Updater
WiFi Calling
AppPack
and the phone is still trippy. I've discovered also (via the engineering menu)
that the networking ping test fails - "network unreachable". The wifi
data looks good but it doesn't show the current gateway or dns configuration
information.
I'm at a loss for what to try next. Anyone got any suggestions?
Is there something like a netstat android app?
I am having the SAME issue as well as the OP..... =/
wifi recovery
Too soon to say that this is a consistent work-around but I'm
having some short term luck with
rebooting the phone (remove battery) in Airplane mode
enabling wifi
turning airplane mode off
Not sure if the battery pop is necessary. I suspect it's not.
I also suspect that freezing/deinstalling the various updates
is pointless.
Probably the whole work-around is to change the
Wi-Fi sleep policy to never:
settings->wireless & network settings->Wi-Fi settings->advanced
and use the airplane/wifi enable reboot sequence.
If someone has a permanent work-around based on precise setup
sequence and freezing applications I'd like to hear it - I think I've
followed the several posts on this topic and that path is unreliable but
it never hurts to be wrong.
dj75728 said:
Did by any chance any of you with this issue restore some Titanium Back-ups? Because when I restored mine from a back-up of my 1st G2x (exchanged) I also restored the previous wi-fi settings and after that the wi-fi wouldn't work correctly. I did a factory reset and it fixed the problem.
Edit: If all else fails, then try a factory reset. I know it sucks, but it could fix everything.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
Mine does this and I never restored any system data. I only restored apps.
Strange.
I use WiFi calling at work with no problems. It is a Netgear router. I haven't had problems at home with my Linksys router either.

Wifi connection connected but won't load pages

It said connected in the wifi setting and it shows bars but it just won't load any website in the browser .. anyone got a fix for this?
I have the same issue. Tried different combinations of restarting wifi, turning on/off cell data, on/off wifi calling, etc... all with no result. I've also tried on different networks (both public and private)-- it'd start working for a while and then all of a sudden stop and never work again.
Seems similar to the problem here: forums. t-mobile.c om/t5/T-Mobile-G2x/G2x-WiFi-DNS-issue-not-the-4G-switching-one/m-p/831439 (sorry there's a new user no link restriction)
Does anyone have any suggestions?
Thanks
coldest~~~ said:
It said connected in the wifi setting and it shows bars but it just won't load any website in the browser .. anyone got a fix for this?
Click to expand...
Click to collapse
is it specific to the browser or can you not move any data?
Idk, whenever I have had problems connecting to the tmo network, which is a separate issue.. it was always that wifi calling was still on even tho wifi was turned off. Every time I had probs w/ data on tmo network, it's been wifi calling.. Your case seems to be diff tho.
Is it specific to just your network or all other networks? Try shutting off wifi, reboot... then turn it on again? Idk.. just tossing out ideas.
Some found the root cause and I am posting his finding as I do have the same issue and can reproduce the error:
I think I have discovered a new WiFi-related bug in the G2x's software. I have witnessed this occurring on my phone, and have also reproduced it on a store demo unit. I believe it is unrelated to the switching-to-4G problem people are having with the My Account app, since it occurs even if I have set up the Google account on first boot after a factory reset.
The details of the problem are:
- Every so often, the phone randomly gets stuck in a state where it is not able to initiate any new connections that are made using a DNS name. Attempting to navigate to a web site, h**p://w*w.google.c*m for example, will result in a generic failure message.
- However, attempting to connect directly to an IP address instead of a DNS name works perfectly. For example, navigating to 74.125.225.16 will work fine and will load the Google home page.
- When the phone is in this state, using a DNS lookup tool such as "DNS Lookup" from the Marketplace *will* work, even when using the default DNS server address that the DHCP server is giving the phone.
- The problem has occurred for me when data is off and WiFi is on. I do not know if data being off is a requirement, since this is the way I usually run the phone, so this may be coincidental.
- Switching WiFi off and back on again will *sometimes* work to solve the problem, but sometimes will not. When this doesn't work, switching WiFi off, then switching data on, then back off again, and then finally switching WiFi back on again will occasionally correct the problem. However, I have seen situations where none of these things worked, and the only way to get DNS working again was to factory reset the phone.
- I haven't figured out the exact pattern yet, but this issue seems to occur when the phone has been inactive for a certain period of time. I have often discovered that the phone is in this state upon waking up in the morning after leaving the phone on the charger overnight.
- I have, however, found a method to reproduce the problem that seems to work fairly consistently:
1. Turn WiFi on, and data off.
2. Power cycle the phone.
3. When the phone starts up, start the browser and attempt to browse to w*w.google.c*m. It should fail.
4. Try to browse to 74.125.225.16. It should work.
Just wanted to get this issue in the forums to see how many others have been noticing the same thing.
I know that once the device has less than 10% battery it automatically turns the WiFi off to save battery power. Were the devices this was happening on have a low battery?
Fully charged. It even happens when pluged in with the charger.
My Wifi wouldn't even work if I froze it with Bloat Freezer. It has to run in the background for wifi to work. I found that Wifi can get really inconsistent with it disabled.
smartloom said:
Som
- I haven't figured out the exact pattern yet, but this issue seems to occur when the phone has been inactive for a certain period of time. I have often discovered that the phone is in this state upon waking up in the morning after leaving the phone on the charger .
Click to expand...
Click to collapse
Same problem here. After about 30 minutes of being idle, as soon as I pick up the phone it tries to connect 2g/4g. The log are saying theres no connection, so it appears that wifi its going to sleep and not waking up so android is trying to connect 2g/4g
Really starting to be a pain
I have frozen the bloat, and I think the problem is getting worse.
Toggle airplane mode is a quick workaround to get wifi to wake up
Sent from my LG-P999 using XDA App
Same thing happened to me, I did 2 factory resets, and it seems it has been fixed, don't really know what causes it.
Sent from my LG-P999 using XDA App
This may or may not be related, but...
It looks like I found a hacky fix for the dns/wifi/4g bug: install "Set DNS" from the market.
Now when I go into market, and display my downloaded apps, it jumps from wifi to 4g then back to wifi as it should, fast.
Whether or not it should even do go to 4g is debatable, all I can say is my 2 Galaxy Tabs had the same behavior.
If everyones connectivity issues are really due to the DNS settings getting wiped out, then this will work around the problem until I/we find the location of the actual bug.
Would you guys having this problem also post it here?
http://www.lgforum.com/forum/boards/general/lg/topics/g2x-wifi-problems
Thanks.
I figure the more people that post there, the more the chances are of LG fixing it quickly.
Work around:
enable airplane mode
reboot
enable wifi
wait a few seconds after the wifi connects, background crap stops
disable airplane mode.
The set dns app looks like a winner. Haven't tried it but that's what's
wrong.
The freezing and other suggestions are all useless crap.
Updates...
I did a factory reset and installed JuiceDefender (I don't know which one worked) but it seems to be all fine now... will update if things become problematic again
I've been having this problem as well. I've always been able to fix it by toggling WiFi off and back on again. I downloaded SetDNS and when it happened again last night I tried that and it worked great.
Glad to see it's a software problem and not a hardware problem.
same problem here. hopefully it won't happen in cyanogen mod
boylan said:
Work around:
enable airplane mode
reboot
enable wifi
wait a few seconds after the wifi connects, background crap stops
disable airplane mode.
The set dns app looks like a winner. Haven't tried it but that's what's
wrong.
The freezing and other suggestions are all useless crap.
Click to expand...
Click to collapse
This fixed the problem, at least until the next time I reboot my phone
How do you use SetDNS? This software bug in G2X reboots my router (DGL-4500) sometimes.
Question bout SetDNS app
Does the phone have to be rooted to use the setdns app? I try to use it but it says "Cannot get root. App will not function."

[Q] Browsers won't work while on wifi

I noticed before that a bunch of my widgets would only work while on data and not wifi, i ended up switching to other widgets that would work with wifi since I use that more often than data. I dont use the browser very often or i would have noticed this earlier, but browsers dont connect when on wifi. this is on stock and dolphin and they both work fine when on data so its definitely a wifi thing. Apps connect fine while on wifi, so its not that my wifi is messed up. Anyone else have this problem? Know a solution? Im at a loss, dont see why thered be a difference between data and wifi, both r internet connections.
cnoevl21 said:
I noticed before that a bunch of my widgets would only work while on data and not wifi, i ended up switching to other widgets that would work with wifi since I use that more often than data. I dont use the browser very often or i would have noticed this earlier, but browsers dont connect when on wifi. this is on stock and dolphin and they both work fine when on data so its definitely a wifi thing. Apps connect fine while on wifi, so its not that my wifi is messed up. Anyone else have this problem? Know a solution? Im at a loss, dont see why thered be a difference between data and wifi, both r internet connections.
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Click to collapse
Not sure if its the problem, but check Settings > Wireless & networks > Wi-Fi settings > Advanced > Proxy and make sure it's empty.
dwitherell said:
Not sure if its the problem, but check Settings > Wireless & networks > Wi-Fi settings > Advanced > Proxy and make sure it's empty.
Click to expand...
Click to collapse
That did it! Awesome, thanks!
O man, i really can not thank you enough! I have had this problem for months and nobody has been able to help THANK YOU! Lol
Sent from my SCH-I510 using xda premium
Similar loss of data.
I am having problems with data and the problem seems to be built in to the software I'm running. (I am a bit of a noob) went from xda to http://www.toms-world.org/android/index.html and installed the recommended ROM and Kernal (tweakstock 1.4 and PBJ). Had no problems and like it all BUT, if I turn on wifi it turns of data. The button looks like data is on according to my settings but the 4G/3G symbol disappears from the info bar. I can't use any service that requires the data connection. When I turn off wifi, data goes back to normal.
I tried the above suggestion clearing out the proxy but it didn't change anything.
btw, I am terrible on these forums. I swear I do search and search and try and find answers before I ask. I think I am really bad at using the search function. I am guessing that maybe there is an option for this built into the ROM or something but I can't find it discussed anywhere
fsuinnc said:
Similar loss of data.
I am having problems with data and the problem seems to be built in to the software I'm running. (I am a bit of a noob) went from xda to http://www.toms-world.org/android/index.html and installed the recommended ROM and Kernal (tweakstock 1.4 and PBJ). Had no problems and like it all BUT, if I turn on wifi it turns of data. The button looks like data is on according to my settings but the 4G/3G symbol disappears from the info bar. I can't use any service that requires the data connection. When I turn off wifi, data goes back to normal.
I tried the above suggestion clearing out the proxy but it didn't change anything.
btw, I am terrible on these forums. I swear I do search and search and try and find answers before I ask. I think I am really bad at using the search function. I am guessing that maybe there is an option for this built into the ROM or something but I can't find it discussed anywhere
Click to expand...
Click to collapse
2 things:
1) The disappearing 3g/4g icon is normal, happens on stock.
2) Check Settings - wireless & networks - wifi settings - advanced - proxy and make sure it's blank.
EDIT: I'm an ass. Missed the part where you said you did 2) - hopefully imnuts was more helpful on this one
Also make sure you have nothing in for static IP settings, or DNS settings.
This is sorta on the same topic, the removing all proxy info worked to get most things working on wifi and data except mms. if i get an mms it will not download unless i am on data. Anyone know if this is a normal thing or does something need to be turned on, or off? thanks
cnoevl21 said:
This is sorta on the same topic, the removing all proxy info worked to get most things working on wifi and data except mms. if i get an mms it will not download unless i am on data. Anyone know if this is a normal thing or does something need to be turned on, or off? thanks
Click to expand...
Click to collapse
That is normal as MMS requires VZW's DNS server, and odds are, your wifi connection won't be able to get it.
I have the same problem but only at my work on a public wifi connection. My wifi works great at home but everytime I try to connect at work my browser crashes. I checked the proxy and it says none. Im running jelly bean on a galaxy nexus.

[Q] Connection Problems

For the past couple weeks I have been having major connection problems with 3G & WiFi. It would just stop working, even though the bars would be there and show that it is working, but nothing would load. Normally have to turn off Wifi or data for a couple minutes and then turn it back on, or reboot, but even then it does not last that long.
I found on these forums and other places that people seem to have been having the same issue and was caused by the recent update from SuperSU and something it was giving permissions to called mksh. So I denied it permissions, continued to have problem, I went back to the older version, still the saem, I removed the program, and started using just normal Superuser, and the problem still continues.
I was for sure this was the problem, but the program is gone now. I know it can't really be the mksh by itself because it's part of the android OS. For awhile I thought it might have been my SIM card but quickly realised that well WiFi is a problem as well, not just 3G data.
Any one have ideas about this? It's getting really annoying and almost not usable.
BUMP, anyone, this is getting quite annoying. I have searched and done everything possible.
Still needing help.
I don't like bumping this all the time.
I have done all the searching I can, no one has similar problems, no one has any ideas?
Still looking for some answers.
I guess I am the only one.
service issue
toggle airplane mode and if it works call your provider it sounds like a issue with your service
frog1982 said:
toggle airplane mode and if it works call your provider it sounds like a issue with your service
Click to expand...
Click to collapse
What do you mean by toggle Airplane mode, when having the problem, turn it on, then turn it off, to see if service works again?
Yes that works, that is what I do most of the time, actually most of the time I have airplane mode on, and then have only wifi enabled.
Either way, how does troubles with WiFi as well as 3G connections mean a problem with my service provider? They don't provide WiFi
Anyone..

[Q] WiFi Issue

Background:
A week ago, I flashed the Lollipop Developer Preview onto my Nexus 5. I am also in High School, and my school offers WiFi. When I went to school the morning after I flashed it, I was having some trouble with the WiFi. I usually open up Chrome and go somewhere basic (google.com) because the school WiFi will block everything and automatically redirect you to an authentication page, where you would sign in with your student ID and password. What would happen was I would try to connect to the open, unsecured SSID, my phone would connect to it, but would leave a little exclamation mark next to my WiFi indicator. I did some research on that and found that it was because my phone wasn't detecting an active connection, and was switching me back to Mobile Network thanks to the new Lollipop feature. Which means that when I would try to get redirected to the Authentication Page, it would use Mobile Network and successfully bring up whatever URL I threw in there. I searched some more on Google, XDA, and various other Android forums, to no avail.
So, I figured it wasn't the worst thing in the world, and decided to go some time without WiFi while sticking to my Mobile Network. After a couple of days, the WiFi issue seemingly resolved itself. I'm not sure if it was because of something I did, or whatever else. I used the same SSID, same URL for redirection, same browser, same everything. I didn't care, it was fixed. And I thought that was the end of it.
Fast forward to now:
Last night, I flashed the official stock image, straight from Google. I thought the issue I had the week prior was a bug that would've been fixed. To my surprise, I get to school, and sure enough, the same issue as a week before. I am, obviously, going to wait and see if it fixes itself again, but the issue sparked curiosity, and now I have to ask...
What would cause this?
What are some possible resolutions to this?
Is this something Google didn't think of when designing 5.0?
If anybody has/had the same issue, I would love to hear about it. Any help or tips/resolutions are appreciated.
Thanks,
206003
Update:
I'm not sure what happened, exactly, but upon coming to school this morning, I noticed that my WiFi works and the issue is gone. Though I'm glad, I'm still not sure why this happened. Any answers?
Sent from my Nexus 5 using XDA mobile app
I read here on the Nexus 5 site) that Lollypop has a problem when on channel 12 and higher on wifi. Might be your problem.
That's what I thought too. So I downloaded a WiFi analyzer and tried to connect directly to a channel 1 connection. It didn't work. I tried a channel 6 connection, which still didn't work. Any other ideas?
Sent from my Nexus 5 using XDA mobile app
I don't think you can do it that way. I think you will have to actually go into the school router and make the changes on the router. You will need password and permissions and I doubt that school will give it to you.
The WiFi analyzer I used showed me the available channels for the SSID, along with the channel number I was connected to. None of the channels worked.
Sent from my Nexus 5 using XDA mobile app
Same problem. Whenever I try to reconnect to any WiFi, it shows an exclamation mark. To make it work, I have to either switch airplane mode on then off, or forget network and setup again.
This happened ever since upgrading to Android Lollipop without wiping data. I am rooted if that matters.
Any updates? Changing channels is far from a feasible solution.
I found a better temporary fix. Once connected to WiFi, you disable data until the exclamation mark is gone, and then re-enable it.
I'm still not too sure what the fix is. Like I said, time solved my issue. I am still curious as to what it is though, so any input is appreciated.
Sent from my Nexus 5 using XDA mobile app
After a while, the problem reappears so I keep mobile data disabled while on WiFi. You can automate that with Smart WiFi Toggler. Problem pretty much solved.
Yup. Problem reappeared. When I try to disable mobile data and connect again, nothing happens. I still have the exclamation mark.
Sent from my Nexus 5 using XDA mobile app
Here's how I do it:
Connect to WiFi > Disable Mobile Data > Surf the Internet > Exclamation mark disappears.
Android 5.0.1 seems to have fixed the issue for me.
Greetings.
I had the same wifi! problem with everyone and when i looked at my router's settings i noticed that there was no dns selected in the router. not from isp, not manually, nothing. So i just checked dns from isp and voila.
hope that helps someone.

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