Netflix, Amazon Prime Video and Hostar not working on Vivo S1 - General Questions and Answers

H,
A friend is facing a problem with her Vivo S1. She recently updated her phone, which now shows as having Funtouch OS 9.2. The problem is, after the update, whenever she tries to play a video in full screen in ether of the three apps, netflix, prime video or hotstar, it just shows a black screen but the audio can be heard. The apps were working fully before the update. After looking around on the internet, i came across a few possible reasons, one being an issue with the full screen settings of apps, but when she goes to the full screen settings, there are no apps to modify. Another issue could be DRM if some other apps are allowed to draw over then these apps might not work, is that possible, if so, can anyone please give a solution for this particular OS, because i could not find that anywhere.

Did you get a solution please let know I am also getting same issue

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Encrypt Phone does nothing on Doogee X5 Pro (Android 5.1, kernel [email protected]

I have a Doogee X5 Pro (Android 5.1, kernel [email protected]). When I try to encrypt the phone (Settings -> Security -> Encrypt phone), it has me verify my screen lock PIN and it checks that I have a fully charged battery, it briefly puts up the Android logo then restarts ... and sits at the DOOGEE logo until I long-press (10+ seconds) the power button to restart the phone. It never encrypts.
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thanks,
I have similar issue. have you been able to fix it?
No, no luck so far. Still hoping someone else has an answer.
Hm, now that I think of it, the phone just received an OTA update. When I have time, I'll try again, and see if that update fixed this problem.
I'm going to try other ROMs today.
k-Tracker said:
I'm going to try other ROMs today.
Click to expand...
Click to collapse
That's great, thanks - please let us know which ROM you choose and how it goes.
I'm really hesitant anymore to buy anything which won't run CyanogenMod. I'd like to know how you choose an alternate ROM for the X5 Pro?
same issue here
Same issue here. Older version before OTA update even dis not contain the Encrypt phone item. That appeared now but does not work. Seems as a problem for all x5pro phones
I have what I beleive is essentially the same phone but with a larger screen (X6 Pro)?
Do any of you folks send Skype video messages - my phone runs Skype video conversations fine (camera is crap to be fair) but each time I record a video playback is usually stuttered and like a slideshow or frozen and in other instances the recorded video just "disappears" after recording with no video to send...
I also notice that when watching YouTube videos, if you scroll down through the comments the video playback becomes garbled....
I was not expecting issues like this with a quad core, 2GB RAM adnroid device.
The phone is generally very nicely built other than the aforementioned issues...

Netflix always needs a restart of the phone

Hello all
I have the (e)xperience, that I always need to restard the phone, before the Netflix app starts without failure. Anyone else this behavior?
BR
Sopur
Sopur said:
Hello all
I have the (e)xperience, that I always need to restard the phone, before the Netflix app starts without failure. Anyone else this behavior?
BR
Sopur
Click to expand...
Click to collapse
No problem with Netflix on my phone.
Delete data and cache and try again.
I'm facing the same issue. Haven't found what's causing it or any workaround to avoid restarting the phone. Deleting data & cache haven't helped. Even reinstalled the app.
I have the same issue not only with Netflix but also with Disney Plus. I think something is messed up with how the phone manages DRM.
I have the exact same issue, and it concerns Netflix, Disney+ and HBO.
same problem here also with p.v and d+, only restart fix the problem temporarily, i noticed also that the cromecast works , so its a minor problem for me because rarely i watch netflix on phone, i hope sony fix this with the next update, its absurde that the app come preinstalled in the phone and works bad ?
Just found the same issue on the first week I was using this phone on early October. I told with the Sony CS and reported this bug to them but they didn't think it's a bug as they told me not so many users reported to them. They won't try to fix this problem....
I had this with the old firmware, with the security patches of August. With the latest firmware, patches of November, I don't have it.
Same annoying problem here with Netflix and Prime Video, even after the firmware update including December patch.
Same problem here. I wasn't even aware of it until reading this thread as I always use a Chromecast.
Same problem here. First time Netflix after restart no problems. After having used the phone for a while and going back to Netflix, videos refuse to start. Red circle keeps spinning, eventually resulting in Netflix error 5.7.
Only a phone restart will fix this. Very annoying.
Any solutions?
I'm having this issue with Netflix as well. Just got the phone, it's on the latest software version. I haven't tried Prime video yet. Not a huge deal, since I only watch videos on my phone when I travel, and well...yeah, that won't be happening for a while. Agree it needs to be fixed.
Dear all - so I am not alone with this problem. (I didn't receive any updates on that threat). Especially, as it is a preinstalled app, Sony should get this work. How can we contact them?
KR
Sopur
It really is pretty poor having a pre instilled app not working properly.
It looks like I no longer have the issue with Prime, only with Netflix. So it could be an issue with the app itself. Has anyone tried to contact Netlfix support?
For me this is solved since my Xperia 5ii was updated to Android 11.
For me, too, with the update, it is gone!

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