Galaxy s8 on Verizon, a standard update notice kept appearing past few days, finally installed it. The minute it finished, it is now in an endless restarting loop. The phone does unlock and show my homescreen. I can get into it, but I only get about 10 seconds to do stuff then it freezes/restarts. Tried Clear Partition Cache in the recovery mode. Tried Safe Mode. No luck.
When I rush over to Settings>Software Update, and click it, it says "Software update in progress"....so it makes me think it is the remnants of the new software update completing itself, and that causes the rebooting. The final stages perhaps? Is there a way to CEASE that the second I unlock my phone? To stop all the background stuff.
Or maybe wouldnt make a difference. Any ideas besides factory reset? Way to revert back?
Wanted to backup a few recent pictures first.
A factory reset is the last resort to fix this.
Maybe it's theme related. Try toggling the button layout (settings -> display -> navigation bar) a couple of times.
If you have substratum installed, try disabling it.
If you want to back up your pictures;
Have you tried accessing the phone using a computer? Either just through a file explorer or by using ADB? To use ADB, you may need to get into settings -developer mode
I tried plugging into a computer, but I only have about 10 seconds, so I dont get enough time to access the files. I get into the phone drive on windows Samsung Galaxy>DCIM> CAMERA> ...then it reboots.
Developer mode is already enabled. Can ADB be used while on the recovery mode screen? I can access that command line looking screen as long as needed.
But accessing the phone normally like turning it on and unlocking the screen would not work, I would keep losing the connection when it reboots.
halfhumble said:
Galaxy s8 on Verizon, a standard update notice kept appearing past few days, finally installed it. The minute it finished, it is now in an endless restarting loop. The phone does unlock and show my homescreen. I can get into it, but I only get about 10 seconds to do stuff then it freezes/restarts. Tried Clear Partition Cache in the recovery mode. Tried Safe Mode. No luck.
When I rush over to Settings>Software Update, and click it, it says "Software update in progress"....so it makes me think it is the remnants of the new software update completing itself, and that causes the rebooting. The final stages perhaps? Is there a way to CEASE that the second I unlock my phone? To stop all the background stuff.
Or maybe wouldnt make a difference. Any ideas besides factory reset? Way to revert back?
Wanted to backup a few recent pictures first.
Click to expand...
Click to collapse
Try downloading that same version of Odin flashable stock firmware from the internet, the same version as the update that you received, then flash that via Odin. As long as the update does not upgrade your bootloader or your binary, it will not wipe your user data(pics).
But first....
If you can get to the homescreen and unlock the device, don't touch anything else once the device opens, just connect it to PC and retrieve your photos from the internal storage, then factory reset the device.
Sent from my SM-S767VL using Tapatalk
Droidriven said:
Try downloading that same version of Odin flashable stock firmware from the internet, the same version as the update that you received, then flash that via Odin. As long as the update does not upgrade your bootloader or your binary, it will not wipe your user data(pics).
Click to expand...
Click to collapse
I dont know what version the update was that caused it or how I would find out. But I ended up getting it fixed.
I just downloaded the most recent version firmware from SamFW.com, and used that one. The First flash, the phone was worse! It was now stuck at the samsung logo looping. I flashed it a second time, then it worked! Phone back to normal and backed up my pictures. I had used the home CSC file too, and none of my user data was wiped. I thought it was supposed to wipe that, got lucky
I assume once that OTA update comes back and tries to install, I may have this problem all over again. I can't go forever without the security updates.
Droidriven said:
If you can get to the homescreen and unlock the device, don't touch anything else once the device opens, just connect it to PC and retrieve your photos from the internal storage, then factory reset the device.
Click to expand...
Click to collapse
^
I had tried that a couple times, it lasts about 15 seconds then restarts. Not enough time, I would get to the DCIM folder but before pics loaded, it froze and restarted.
halfhumble said:
I dont know what version the update was that caused it or how I would find out. But I ended up getting it fixed.
I just downloaded the most recent version firmware from SamFW.com, and used that one. The First flash, the phone was worse! It was now stuck at the samsung logo looping. I flashed it a second time, then it worked! Phone back to normal and backed up my pictures. I had used the home CSC file too, and none of my user data was wiped. I thought it was supposed to wipe that, got lucky
I assume once that OTA update comes back and tries to install, I may have this problem all over again. I can't go forever without the security updates.
^
I had tried that a couple times, it lasts about 15 seconds then restarts. Not enough time, I would get to the DCIM folder but before pics loaded, it froze and restarted.
Click to expand...
Click to collapse
The most recent version that you downloaded might be the same update. The OTA updates and the Odin flashable updates are the same thing, the OTA update is just more automated. Flashing the same version as the OTA update via Odin, yields the same results. I think the Home CSC is the one that doesn't wipe user data. I think the Home CSC is intended for users that intend on keeping the device and using it in the same region/network and the other CSC is intended for users that want to sell the device or use the device in a different region or if you have a custom ROM and custom recovery on the device and you want to restore to stock. I could be wrong though.
If you do get a prompt for an OTA update, backup your data then factory reset the device then allow the device to update. That should prevent any further issues with updating via OTA.
Sent from my SM-S767VL using Tapatalk
Droidriven said:
The most recent version that you downloaded might be the same update. The OTA updates and the Odin flashable updates are the same thing, the OTA update is just more automated. Flashing the same version as the OTA update via Odin, yields the same results. I think the Home CSC is the one that doesn't wipe user data. I think the Home CSC is intended for users that intend on keeping the device and using it in the same region/network and the other CSC is intended for users that want to sell the device or use the device in a different region. I could be wrong though.
If you do get a prompt for an OTA update, backup your data then factory reset the device then allow the device to update. That should prevent any further issues with updating via OTA.
Sent from my SM-S767VL using Tapatalk
Click to expand...
Click to collapse
Okay, I see.
Well when the phone did boot back up normally after the 2nd flash, there was a pop up that said software update unsuccessful. So I'm not sure if the same OTA update actually updated per se. But yeah, next time Im ready, I've got everything backed up!
Thanks so much!
halfhumble said:
Okay, I see.
Well when the phone did boot back up normally after the 2nd flash, there was a pop up that said software update unsuccessful. So I'm not sure if the same OTA update actually updated per se. But yeah, next time Im ready, I've got everything backed up!
Thanks so much!
Click to expand...
Click to collapse
I always prefer updating via Odin instead of OTA, it is much better and less chance of issues such as bootloop or random reboot. These are the issues you were having. I actually suggest using Odin or Smart Switch on PC the next time an update is available. Or, on older devices, use Odin or Samsung Kies to update. OTA is frequently unreliable, it commonly causes bugs, especially if the update is a newer android version than what is already on the device, it usually causes conflicts due to user data from your previous system apps and user settings conflicting with the new system because of differences between the older system apps and the newer system apps or differences in settings in the older system conflicting with changes in how the newer system settings are handled. Systems don't like using system data that was created by another system when there are differences between the two systems.
Another method that can be used is if your manufacturer/carrier releases a stock update.zip that can be flashed via stock recovery, they are made specifically for flashing via stock recovery ONLY, they are not the same as the stock firmware file that is flashed via Odin. These can be downloaded to the phone's internal/external memory then you boot into stock recovery then factory reset/wipe cache in recovery(backup data before wiping) then you can flash the update.zip. Alternatively, you can flash the update.zip without resetting/wiping(this is called a "dirty" flash), in theory, a dirty flash is useful when you don't want to wipe data or lose data. But that comes with a chance of causing bugs, as you have discovered for yourself during your update process.
Sent from my SM-S767VL using Tapatalk
Related
I have not received the OTA update from Verizon on my phone yet. I continue to check for it but the popup screen that says its checking for a new update just disappears and nothing happens. I do not even get the error message that the servers are unavailable. I do not know if something is wrong on my phone with the check new option but im not having a lot of confidence in receiving the update OTA. So I would like to install the update manually through HBOOT and recovery. can somebody please help me through the process? I have downloaded the OTA file onto my computer. Do I need to rename is update.zip or PG05IMG.zip? i have already tired update.zip and i get a operation error and my phone just reboots. I would like to do this without having to wipe my device in the process. My phone is not rooted and is running stock. Thanks in advance for the help.
Unless you want to have random reboots, don't install it. The update doesn't do **** and just causes more problems than it solves.
Where did you download the update from?
Sent from my ADR6400L using XDA App
The random reboots were not related to the update. it was related to the cell towers and network. Myself and others that have installed it are running fine.
You cannot put the update in without losing all phone internal data, such as apps, screen setups, email settings and so fourth..
If you want to install it, download the file and rename it to PG05IMG.zip and put it on the phones memory card(not in any folders).
Power off the phone & then hold volume down and power together at the same time and it will boot into Hboot and see the file and then ask if you want to update. Just follow prompts and you will be fine. Once it gets to the thunderbolt animation screen, it will sit there for a couple of minutes (up to 5) dont panic, just wait and it will boot up.
This will delete all phone internal data and make it like its straight out of the box when it was purchased except it will now have the updated firware and radio. Your sd card will be fine, it shouldnt delete anything off the sd card but always back up the card in case.
Nate14 said:
Where did you download the update from?
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
It's in the development section.
Gotcha, thanks.
Sent from my ADR6400L using XDA App
Jrocker23 said:
The random reboots were not related to the update. it was related to the cell towers and network. Myself and others that have installed it are running fine.
You cannot put the update in without losing all phone internal data, such as apps, screen setups, email settings and so fourth..
If you want to install it, download the file and rename it to PG05IMG.zip and put it on the phones memory card(not in any folders).
Power off the phone & then hold volume down and power together at the same time and it will boot into Hboot and see the file and then ask if you want to update. Just follow prompts and you will be fine. Once it gets to the thunderbolt animation screen, it will sit there for a couple of minutes (up to 5) dont panic, just wait and it will boot up.
This will delete all phone internal data and make it like its straight out of the box when it was purchased except it will now have the updated firware and radio. Your sd card will be fine, it shouldnt delete anything off the sd card but always back up the card in case.
Click to expand...
Click to collapse
So there is no way to do this without having my phone wiped clean? There must be something wrong with my phone with the whole software update process. Everytime I hit the Check new under Software update, the pop up box comes up saying Checking for new Software available now. but after a few seconds, it just disappears and nothing happens. I do not even get a message saying that your phone is up to date or no update is available. Is this normal? This has been doing this since day 1. Has anybody experienced this and is there s fix for it? Any help would greatly be appreciated.
Jrocker23 said:
The random reboots were not related to the update. it was related to the cell towers and network. Myself and others that have installed it are running fine.
You cannot put the update in without losing all phone internal data, such as apps, screen setups, email settings and so fourth..
If you want to install it, download the file and rename it to PG05IMG.zip and put it on the phones memory card(not in any folders).
Power off the phone & then hold volume down and power together at the same time and it will boot into Hboot and see the file and then ask if you want to update. Just follow prompts and you will be fine. Once it gets to the thunderbolt animation screen, it will sit there for a couple of minutes (up to 5) dont panic, just wait and it will boot up.
This will delete all phone internal data and make it like its straight out of the box when it was purchased except it will now have the updated firware and radio. Your sd card will be fine, it shouldnt delete anything off the sd card but always back up the card in case.
Click to expand...
Click to collapse
Since when does updating the radio wipe data/cache?
I've flashed multiple radios and it doesn't delete anything.
He is not just wiping the radio, he wants to install the new update maually. If it was just radio, he would be fine.. The update will flash the new radio and new firmware... The firmware part will wipe it
I'm in the exact same situation as the OP, but my phone is running perfectly without the update. I have read a lot of complaints here relating to reboots as well as the gps getting worse. So I plan to avoid the ota like Steve Jobs avoids calories. But I am wondering if not having the update will be an issue when Gingerbread rolls out for the TBolt? I don't want to be left out for that one!
Jrocker23 said:
The random reboots were not related to the update. it was related to the cell towers and network. Myself and others that have installed it are running fine.
You cannot put the update in without losing all phone internal data, such as apps, screen setups, email settings and so fourth..
If you want to install it, download the file and rename it to PG05IMG.zip and put it on the phones memory card(not in any folders).
Power off the phone & then hold volume down and power together at the same time and it will boot into Hboot and see the file and then ask if you want to update. Just follow prompts and you will be fine. Once it gets to the thunderbolt animation screen, it will sit there for a couple of minutes (up to 5) dont panic, just wait and it will boot up.
This will delete all phone internal data and make it like its straight out of the box when it was purchased except it will now have the updated firware and radio. Your sd card will be fine, it shouldnt delete anything off the sd card but always back up the card in case.
Click to expand...
Click to collapse
Jrocker23 said:
He is not just wiping the radio, he wants to install the new update maually. If it was just radio, he would be fine.. The update will flash the new radio and new firmware... The firmware part will wipe it
Click to expand...
Click to collapse
Gotcha. My bad man.
thafngame24 said:
So there is no way to do this without having my phone wiped clean? There must be something wrong with my phone with the whole software update process. Everytime I hit the Check new under Software update, the pop up box comes up saying Checking for new Software available now. but after a few seconds, it just disappears and nothing happens. I do not even get a message saying that your phone is up to date or no update is available. Is this normal? This has been doing this since day 1. Has anybody experienced this and is there s fix for it? Any help would greatly be appreciated.
Click to expand...
Click to collapse
Updating should fix the issue with you getting the manual update to work properly or you can just do a factory reset. Either way you will wipe the data...
There is no way right now to update the phone without wiping, sorry...
If you have your contacts as google contacts, once you sign back into gmail. The phone will verify your account and resync your contacts and redownload any apps (paid & free) that you got from the market... its not that bad really
Jrocker23 said:
Updating should fix the issue with you getting the manual update to work properly or you can just do a factory reset. Either way you will wipe the data...
There is no way right now to update the phone without wiping, sorry...
If you have your contacts as google contacts, once you sign back into gmail. The phone will verify your account and resync your contacts and redownload any apps (paid & free) that you got from the market... its not that bad really
Click to expand...
Click to collapse
How does the OTA update not wipe your phone when updating using Check now on your phone?
Curious about this as well. Updating via the menu didn't wipe my phone. My firmware was updated along w/ the radio.
Sent from my ADR6400L using XDA App
Wondering the same thing here.....
One possible reason for some not receiving update Ota is that verizon may be rolling it out to certin groups of thunderbolts at a time. I know they did this with my original droid. But I could be wrong and have no info to back it up.
Mine popped up asking me to update but i didnt accept cause im rooted
Sent from my ADR6400L using XDA App
thafngame24 said:
How does the OTA update not wipe your phone when updating using Check now on your phone?
Click to expand...
Click to collapse
All I can say is if you update throught he verizon notification you will be ok. From what I know, there is something in the package from verizon that puts it as an update and keeps most data and settings. When you flash it any other way, the update part is not seen by the phone, rooted or not rooted.
If you are that worried, wait for the update to show on your phone. Updates usually roll out over 2 weeks in no particular order. Also some others said they had the same issue when they checked for an update but they kept trying it that way and it eventually connected to it.
There really is not more I can say, your options are wait for the over the air update or just flash it now and take a few minutes to setup your phone..
kwiggington said:
Mine popped up asking me to update but i didnt accept cause im rooted
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
When your rooted and accept an update, it shouldn't install anyway. most roms have it blocked from installing because the signature doesnt match
Jrocker23 said:
When your rooted and accept an update, it shouldn't install anyway. most roms have it blocked from installing because the signature doesnt match
Click to expand...
Click to collapse
Indeed
Sent from my ADR6400L using XDA App
I'm having issues with my Galaxy S6. I used Odin to return to stock, and now I'm getting an "Unfortunately, IMS Service has stopped" error every 2 or 3 seconds. The phone is essentially unusable.
Other Galaxy phones have had similar issues, and I've tried some of their suggestions. I wiped Media Storage and factory reset the phone through the recovery. I tried to find the DRM app to wipe, but it's not there in the app manager. Does anybody have any suggestions? They are greatly appreciated.
Thanks in advance.
Im having that same issue. I bricked my phone for about a week and I had just got the tar files to open and return my device to stock. Is it saying you have service? Ive been looking this up everywhere and have no luck with the s6 problem.
boristhebladexx said:
I'm having issues with my Galaxy S6. I used Odin to return to stock, and now I'm getting an "Unfortunately, IMS Service has stopped" error every 2 or 3 seconds. The phone is essentially unusable.
Other Galaxy phones have had similar issues, and I've tried some of their suggestions. I wiped Media Storage and factory reset the phone through the recovery. I tried to find the DRM app to wipe, but it's not there in the app manager.
Click to expand...
Click to collapse
Why did you return to stock? If you are planning to return/exchange the phone, then you may run into trouble if it is unusable.
3 options:
1. Attempt to reflash stock via Odin and hope it fixes the problem.
2. Restore a nandroid.
3. Clean flash a custom rom.
sublimaze said:
Why did you return to stock? If you are planning to return/exchange the phone, then you may run into trouble if it is unusable.
3 options:
1. Attempt to reflash stock via Odin and hope it fixes the problem.
2. Restore a nandroid.
3. Clean flash a custom rom.
Click to expand...
Click to collapse
i tried to reflash stock again and the same message kept coming up. i thought that restoring would wipe root so i dont know how you could flash a custom rom onto it. would you do that through the Odin program??
LiquidPhoenix said:
i tried to reflash stock again and the same message kept coming up. i thought that restoring would wipe root so i dont know how you could flash a custom rom onto it. would you do that through the Odin program??
Click to expand...
Click to collapse
Did you try restoring a nandroid?
Sent from my SM-G920T using Tapatalk
sublimaze said:
Did you try restoring a nandroid?
Sent from my SM-G920T using Tapatalk
Click to expand...
Click to collapse
i never backed up a nandroid. im pretty new to android phones and the deep stuff because the only thing i ever learned was iphone. do they auto backup? and if so, how could i restore it??
thank you for your patience, i know its driving you crazy haha.
LiquidPhoenix said:
i never backed up a nandroid. im pretty new to android phones and the deep stuff because the only thing i ever learned was iphone. do they auto backup? and if so, how could i restore it??
Click to expand...
Click to collapse
Android lollipop gives you the option to transfer your apps to a new device when you setup the new device. You are also given this option when you flash a custom lollilop rom, because the setup wizard will see this as a new device. However, you should always make a backup of a good working rom setup prior to flashing a new rom or any mods. When I say a "good working rom ", I mean a rom that you might possibly want to go back to, in case your next rom flash doesn't go well or it has major issues that prevent you from using it as a daily driver (which you won't know until you flash it, obviously). The stock rom is definitely a "good working rom", and you should ALWAYS make a backup of stock before flashing anything else.
Since you don't have a backup of stock, then you are stuck with Odin getting you back to bone stock, which apparently isn't quite doing the job. The only other thing I can suggest is flashing a stock rooted rom (eg, no mods other than root). But make sure you clean flash, which also means mounting & wiping /system in recovery. I forgot how to do it in CWM/Phil's recovery, but in TWRP go to Mount, tap /system then go back to the main menu, go to Wipe > Advanced and select cache, dalvik cache, data and system, then swipe to erase. Now you have a totally clean slate.
sublimaze said:
Android lollipop gives you the option to transfer your apps to a new device when you setup the new device. You are also given this option when you flash a custom lollilop rom, because the setup wizard will see this as a new device. However, you should always make a backup of a good working rom setup prior to flashing a new rom or any mods. When I say a "good working rom ", I mean a rom that you might possibly want to go back to, in case your next rom flash doesn't go well or it has major issues that prevent you from using it as a daily driver (which you won't know until you flash it, obviously). The stock rom is definitely a "good working rom", and you should ALWAYS make a backup of stock before flashing anything else.
Since you don't have a backup of stock, then you are stuck with Odin getting you back to bone stock, which apparently isn't quite doing the job. The only other thing I can suggest is flashing a stock rooted rom (eg, no mods other than root). But make sure you clean flash, which also means mounting & wiping /system in recovery. I forgot how to do it in CWM/Phil's recovery, but in TWRP go to Mount, tap /system then go back to the main menu, go to Wipe > Advanced and select cache, dalvik cache, data and system, then swipe to erase. Now you have a totally clean slate.
Click to expand...
Click to collapse
Ive tried looking online for software thats compatible with my carrier (cricket) but I couldnt find it. The way that I bricked my phone was trying to flash TWRP recovery on my phone. Cricket is through at&t and has the locked bootloader. I used pingpong root to root it but apparently it wasnt compatible with my phone. I'm kinda stuck.
LiquidPhoenix said:
Ive tried looking online for software thats compatible with my carrier (cricket) but I couldnt find it. The way that I bricked my phone was trying to flash TWRP recovery on my phone. Cricket is through at&t and has the locked bootloader. I used pingpong root to root it but apparently it wasnt compatible with my phone. I'm kinda stuck.
Click to expand...
Click to collapse
I have never messed with Cricket phones. I know they piggyback on the AT&T network, but I don't know if the firmwares are different. You could go to a Cricket store and look at the display S6 to find out the exact firmware version, and try to find that on the web (posting in the AT&T forum might yield a faster response). But trying to flash TWRP was not a good idea. Good luck!
I was attempting to return the phone to stock so I could sell it. I flashed the Cricket firmware, and ever since then I get the IMS service error. I can't flash a new ROM because I unrooted through Pingpong Root. When I flash through Odin, I only flash the AP .tar. Would it make a difference if I flashed all 4 (BL, AP, CP, CSC)?
boristhebladexx said:
I was attempting to return the phone to stock so I could sell it. I flashed the Cricket firmware, and ever since then I get the IMS service error. I can't flash a new ROM because I unrooted through Pingpong Root. When I flash through Odin, I only flash the AP .tar. Would it make a difference if I flashed all 4 (BL, AP, CP, CSC)?
Click to expand...
Click to collapse
I tried this just now and all it said was "attempt thread failed (0/0)"
boristhebladexx said:
I was attempting to return the phone to stock so I could sell it. I flashed the Cricket firmware, and ever since then I get the IMS service error. I can't flash a new ROM because I unrooted through Pingpong Root. When I flash through Odin, I only flash the AP .tar. Would it make a difference if I flashed all 4 (BL, AP, CP, CSC)?
Click to expand...
Click to collapse
Yes it does make a difference to flash it into 4 different parts in case you have the entire firmware
Just wanted to throw my 2 cents in here, i woke to this lovely issue, which was rendering my phone unusable. I use a program call YouMail for voicemail, creeps my friends out when they get to my voice mail. Uninstall this program after wiping every cache imaginable, voila, no more issue. I haven't tried to reinstall it yet since i need to get some work done. Hope it helps in some way.
I have the same problem after flashing the stock firmware thru Odin on my S6 from Cricket. I also tried Factory Resert and Wiping the Cache, nothing seems to help at all. I get the annoying message about the IMS service. I've tried clearing the cache from contacts, ims service but no luck at at. Is there any other ROMs out there for the S6 from Cricket. Right now my phone is completely stock and has no service. Any word of advice would help, Thanks !
Edit: I flashed the CSC file thru odin and it got rid of the IMS error but now I have no service.
SRobby said:
Just wanted to throw my 2 cents in here, i woke to this lovely issue, which was rendering my phone unusable. I use a program call YouMail for voicemail, creeps my friends out when they get to my voice mail. Uninstall this program after wiping every cache imaginable, voila, no more issue. I haven't tried to reinstall it yet since i need to get some work done. Hope it helps in some way.
Click to expand...
Click to collapse
Not an expert in any sense of the term, so ignore this if it's dumb. When the OP and others having this issue are bringing your phones back up, does the issue start prior to phone setup? Or is your Google account restoring some app that could be causing the issue?
it didnt solve my problem
I have the s6 edge though ..do i have to wipe and install the rom again??
Unfortunately ims has stopped working pop up
I noticed the spinning sync icon at the top my s7 phone. It was constantly trying to sync my messengers app to the cloud. (I tuned the sync function off an it seems to have stopped the annoying message from popping up. :good::fingers-crossed:
eeee
boristhebladexx said:
I was attempting to return the phone to stock so I could sell it. I flashed the Cricket firmware, and ever since then I get the IMS service error. I can't flash a new ROM because I unrooted through Pingpong Root. When I flash through Odin, I only flash the AP .tar. Would it make a difference if I flashed all 4 (BL, AP, CP, CSC)?
Click to expand...
Click to collapse
just root the device an then install root unistaller
find all apps with the word ims
unistall all apps
restart phone
Magic!!!!
Hello all.
It's a long story and I will try explain my problem as good as I can.
So it all started a year ago on my other s7 edge. It was rooted and I was running a rom. Loved that one. Not gonne name it because my screen totally burned in with an app. It was due the screen was broken. So samsung gave a new one for free. They didnt even check.
This is where I think things go wrong. I had to wait a bit so my boss gave me his old htc for the time being. So finally I got my new edge. A week or two before npugat update. Now after nougat I notice things are not right. Allot of core apps don't upgrade. So had to do it manually.
Okay no problems. So called help support. They ticked auto update on wifi and mobile a few time. And he told me. My co worker told me about this weird bug. If this doesnt work you need to make a new google acc and samsung acc and factory reset. So I was like hmmm no. Allot of payed apps.
So I was thinking... lets check some stuf. So I activated the dev settings and then backup and restore. And there it was an option called auto restore after a new installation... well my last login was on a htc.
So okay i have tryed allot and here are things I have discovered.
-Core apps are the most early version there are
-If I go to google play store or samsung. The most basic apps like email and clock and so one. It says not compitable with ur device. Even if I update it manually.
-If I want to report stock apps it will always say app id or package name are missing.
-A few app permissions only work.
-I also didnt update a few apps and they had five or more new releases. Still says nope still ot will say its the latest version.
-So software update still works. Last week a new security patch. But really everything is messed up.
-Cant manual update any apps any more. Always app conflict or not compitable.
-So I installed a few device software and hardware info. Radio unknown sdk unkown and so on.
-So finally installed an emulator and runned the command $sh getprop. U can guess allot of unknowns and false and negative settings. With negative it says -1 or -0.....
So im really clueless. I need a real total clean wipe. Reinstalled bl cp and ap and csc.. If I will check off auto restore after new device or restore and flash it with odin. Will this solve this issue?
And what are the proper odin settings and do I need to use the pit file? Cus Somehow the latest update tryed to install core apps on my external sd card... Its a 0 mb card since I dont use a sd card.. But I did had one on my old one.
I hope to get some tips. Because this time I wont flash or root without someone else his advice. Everything I told is in a period of 4 months.
Thnx in advance. Hope to hear soon.
AllSmokeEm said:
Hello all.
It's a long story and I will try explain my problem as good as I can.
So it all started a year ago on my other s7 edge. It was rooted and I was running a rom. Loved that one. Not gonne name it because my screen totally burned in with an app. It was due the screen was broken. So samsung gave a new one for free. They didnt even check.
This is where I think things go wrong. I had to wait a bit so my boss gave me his old htc for the time being. So finally I got my new edge. A week or two before npugat update. Now after nougat I notice things are not right. Allot of core apps don't upgrade. So had to do it manually.
Okay no problems. So called help support. They ticked auto update on wifi and mobile a few time. And he told me. My co worker told me about this weird bug. If this doesnt work you need to make a new google acc and samsung acc and factory reset. So I was like hmmm no. Allot of payed apps.
So I was thinking... lets check some stuf. So I activated the dev settings and then backup and restore. And there it was an option called auto restore after a new installation... well my last login was on a htc.
So okay i have tryed allot and here are things I have discovered.
-Core apps are the most early version there are
-If I go to google play store or samsung. The most basic apps like email and clock and so one. It says not compitable with ur device. Even if I update it manually.
-If I want to report stock apps it will always say app id or package name are missing.
-A few app permissions only work.
-I also didnt update a few apps and they had five or more new releases. Still says nope still ot will say its the latest version.
-So software update still works. Last week a new security patch. But really everything is messed up.
-Cant manual update any apps any more. Always app conflict or not compitable.
-So I installed a few device software and hardware info. Radio unknown sdk unkown and so on.
-So finally installed an emulator and runned the command $sh getprop. U can guess allot of unknowns and false and negative settings. With negative it says -1 or -0.....
So im really clueless. I need a real total clean wipe. Reinstalled bl cp and ap and csc.. If I will check off auto restore after new device or restore and flash it with odin. Will this solve this issue?
And what are the proper odin settings and do I need to use the pit file? Cus Somehow the latest update tryed to install core apps on my external sd card... Its a 0 mb card since I dont use a sd card.. But I did had one on my old one.
I hope to get some tips. Because this time I wont flash or root without someone else his advice. Everything I told is in a period of 4 months.
Thnx in advance. Hope to hear soon.
Click to expand...
Click to collapse
I would try flashing the stock firmware via Odin, download the firmware and place it in the AP slot in Odin with default settings and options, don't change anything in Odin. Then flash it.
If it bootloops after flashing, boot to stock recovery and factory reset/wipe cache in recovery.
If that doesn't work you can try flashing the firmware again along with the PIT for your model number. Place your firmware in the AP slot then find the PIT tab in Odin and place the PIT there, then in the options for Odin, make sure the "repartition" option has a check beside it, then flash the device.
Again, you might have to boot to recovery after flashing to wipe the device if it bootloops after flashing.
I DO NOT PROVIDE HELP IN PM, KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE
Droidriven said:
I would try flashing the stock firmware via Odin, download the firmware and place it in the AP slot in Odin with default settings and options, don't change anything in Odin. Then flash it.
If it bootloops after flashing, boot to stock recovery and factory reset/wipe cache in recovery.
If that doesn't work you can try flashing the firmware again along with the PIT for your model number. Place your firmware in the AP slot then find the PIT tab in Odin and place the PIT there, then in the options for Odin, make sure the "repartition" option has a check beside it, then flash the device.
Again, you might have to boot to recovery after flashing to wipe the device if it bootloops after flashing.
I DO NOT PROVIDE HELP IN PM, KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE
Click to expand...
Click to collapse
Thanks for the quick response.
Will this clear core apps aswell? And will it apply the "Restore settings and system" after the flash? Since last time I used odin in this way when it says wiping date it instant completed that part.
And about the bootloop. I work for a company I flash software directly on the boards. When u flash directly on a board a bootloop is good and can take up to 20 minutes. Since it have settings who need to be aplied for the next step. And those only get aplyed after a reboot. Does this count for odin aswell perhaps? When it bootloops keep it doing for a while?
Thanks
AllSmokeEm said:
Thanks for the quick response.
Will this clear core apps aswell? And will it apply the "Restore settings and system" after the flash? Since last time I used odin in this way when it says wiping date it instant completed that part.
And about the bootloop. I work for a company I flash software directly on the boards. When u flash directly on a board a bootloop is good and can take up to 20 minutes. Since it have settings who need to be aplied for the next step. And those only get aplyed after a reboot. Does this count for odin aswell perhaps? When it bootloops keep it doing for a while?
Thanks
Click to expand...
Click to collapse
Taking a while to load at first startup is normal, but bootloop is not "normal", sometimes bootloop happens depending on the operating system being flashed but generally speaking bootloop should not happen under normal circumstances when flashing with Odin.
As for clearing your apps, it should automatically format the system partition before it flashes the system.img which "should" overwrite the existing system partition with the new system.img.
I DO NOT PROVIDE HELP IN PM, KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE
Droidriven said:
I would try flashing the stock firmware via Odin, download the firmware and place it in the AP slot in Odin with default settings and options, don't change anything in Odin. Then flash it.
If it bootloops after flashing, boot to stock recovery and factory reset/wipe cache in recovery.
If that doesn't work you can try flashing the firmware again along with the PIT for your model number. Place your firmware in the AP slot then find the PIT tab in Odin and place the PIT there, then in the options for Odin, make sure the "repartition" option has a check beside it, then flash the device.
Again, you might have to boot to recovery after flashing to wipe the device if it bootloops after flashing.
I DO NOT PROVIDE HELP IN PM, KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE
Click to expand...
Click to collapse
Droidriven said:
Taking a while to load at first startup is normal, but bootloop is not "normal", sometimes bootloop happens depending on the operating system being flashed but generally speaking bootloop should not happen under normal circumstances when flashing with Odin.
As for clearing your apps, it should automatically format the system partition before it flashes the system.img which "should" overwrite the existing system partition with the new system.img.
I DO NOT PROVIDE HELP IN PM, KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE
Click to expand...
Click to collapse
Ahh okay. Will do you steps then. Hope it will work. I do have one last question.
I've just read before you flash. You have to remove all securitys like fibgerprint and accounts. And after the flash when you get at the setup. They say skip all. And add everything after so it wont restore old stuff. Is this true?
AllSmokeEm said:
Ahh okay. Will do you steps then. Hope it will work. I do have one last question.
I've just read before you flash. You have to remove all securitys like fibgerprint and accounts. And after the flash when you get at the setup. They say skip all. And add everything after so it wont restore old stuff. Is this true?
Click to expand...
Click to collapse
I don't have a Samsung device that requires these steps but it sounds like solid advice to me though. It sounds right because doing it that way means you're signing into the device without associating it to anything from before to let it complete setup without issues and then setting everything up after. Then if any of the things you re-associate cause issues, it will be easier to resolve than it would be if you flashed and restored everything during setup, doing it that way makes it hard to fix things because if something doesn't work it can cause your device to not boot properly. Doing it the after setup avoids some of those issues.
I DO NOT PROVIDE HELP IN PM, KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE
Droidriven said:
I don't have a Samsung device that requires these steps but it sounds like solid advice to me though. It sounds right because doing it that way means you're signing into the device without associating it to anything from before to let it complete setup without issues and then setting everything up after. Then if any of the things you re-associate cause issues, it will be easier to resolve than it would be if you flashed and restored everything during setup, doing it that way makes it hard to fix things because if something doesn't work it can cause your device to not boot properly. Doing it the after setup avoids some of those issues.
I DO NOT PROVIDE HELP IN PM, KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE
Click to expand...
Click to collapse
Okay.
Thanks allot for taking time and the great advice. Gonne follow it up and after that I might gonne install magisk su. Never heard about since last night. Will let you know the results.
Edit
Thanks sir.
As what I can see for now allot of my issues are fixed. Probaly need to test more. But like they say time will tell. Great support much appreciated. Next steps twrp superstock kernel and magisk.
Hello everyone,
I am looking for some advice on what started as a question about a firmware update problem, but has now become a more general question on recommended course(s) of action for a handful or problems. I’ve tried to be as detailed as possible, since I don’t know exactly what is relevant. That said, for the sake of “manageability”, I first included a brief overview, followed by my questions, before adding the details. Any help, suggestions, or advice will be greatly appreciated. Thanks!
-Leonardo
Phone information:
Galaxy S7 (SM-G930P) (Sprint) (not rooted)
Android 7.0
Software version: G930PVPS5BRA1
Android security patch level: January 1, 2018
Summary
A couple weeks ago, I downloaded and attempted to install the latest update (G930PVPU6BRD2); however, the installation failed numerous times (always at around the 27% mark). I’ve tried numerous troubleshooting attempts (found here on XDA, on Google, and suggested to me by Sprint), but nothing worked. I also checked sammobile for the latest update, but it is not listed.
Originally, I was going to ask for help with this issue; however, my phone has been having other problems – random reboots, sporadic slowdowns, strange sounds while I’m making calls (I’m not crazy, I promise).
Questions
-Is it possible that these problems are caused by some kind of malware/spyware? If so, what is the best way to check? I’ve scanned my phone with both Malwarebytes and Kaspersky; neither one turned up anything.
-Is there else anything I can/should do to verify the phone’s integrity?
-Any ideas as to what might be the problem(s)?
-Is there a “nuclear” option that might resolve all of these problems? If so, would it be appropriate in this case, or is that overkill?
Details
Regarding the firmware update, I can successfully download the file, but the installation fails at around the 27% mark every time. I’ve implemented numerous troubleshooting suggestions, including (1) updating with the phone at least 80% charged, (2) updating with the phone at least 80% charged and plugged in, (3) wiping the cache partition, (4) downloading the update via mobile web, or on a different WiFi network, (5) booting in Safe Mode before downloading and attempting to install, (6) trying to update via Samsung SmartSwitch, (6) killing all running apps prior to downloading and attempting to install, (7) making sure I have at least 3 GB of storage space (I do). None of these worked.
As I mentioned, there are a few other problems, including (1) the phone randomly freezes and reboots, (2) the phone sometimes lags for a few seconds, then returns to normal; (3) when I’m making calls, the phone makes intermittent beeping noises – sometimes the noises sound like the person on the other end is dialing while on the line (I always ask, and they say they are not), and other times it’s a loud, more sustained beep (similar to when a truck is reversing). I’ve tried to identify a pattern to these noises (e.g. if they happen at specific intervals, or when I’m talking to specific people, or when I’m connected to certain networks, or using speaker/headphone/Bluetooth), but there does not seem to be any.
These problems initially started in June 2017. A few months after they started, I did a factory reset on my phone as an attempted fix. However, the problems have all returned. That said, before the reset, I used Samsung’s SmartSwitch to back up my personal files, which I then restored to the phone. I don’t know anything about Android malware, but it has just occurred to me that, if that’s the problem, then the factory reset may not have worked because I may have inadvertently transferred the problem(s) back to my phone.
I don’t have any games installed on my phone, and the apps that I do have are few in number, are denied permissions that are not relevant to their functions, and are all from the Play Store (not foolproof, I know). I’ve removed (or disable, when not removeable) all the apps that came preloaded on my phone (courtesy of Sprint). Finally, for what it’s worth, I have Malwarebytes for security (scans do not turn up any problems), I use Prey Panel for tracking, and Lockwatch for added security. I’ve had these three since before the problems started, so I don’t know that they could be to blame. I also installed Kaspersky for a while (it also did not identify any problems), but have since removed it.
Sounds possible the app / data restore is causing the problems, only way to know would be reset again, and install everything direct from the play store instead of restoring backups
As for upgrading, you could download the firmware on a PC using samfirm tool here on XDA, or from updato.com / sammobile.com, then update using ODIN 3.12.7
Instructions for ODIN flashing are bottom of the firmware download page on sammobiles site, and posted dozens of times in these S7 forums
samfirm tool is the fastest way to get the latest firmware, other two options are painfully slow
Only tips you need to know are:
CSC = Factory reset after the flash
HOME_CSC = No reset
Pick only one to add to ODIN along with the other 3 parts of the firmware, flash all 4 together
*Detection* said:
Sounds possible the app / data restore is causing the problems, only way to know would be reset again, and install everything direct from the play store instead of restoring backups
As for upgrading, you could download the firmware on a PC using samfirm tool here on XDA, or from updato.com / sammobile.com, then update using ODIN 3.12.7
Instructions for ODIN flashing are bottom of the firmware download page on sammobiles site, and posted dozens of times in these S7 forums
samfirm tool is the fastest way to get the latest firmware, other two options are painfully slow
Only tips you need to know are:
CSC = Factory reset after the flash
HOME_CSC = No reset
Pick only one to add to ODIN along with the other 3 parts of the firmware, flash all 4 together
Click to expand...
Click to collapse
Thank you for your response. In your experience, do you recommend one over the other? That is, should I reset and install direct from the Play store (and then maybe even try the OTA update again), or just run the factory reset option (CSC) from the get-go?
Also, in reference to your first point: if that's the case, would it be just the apps that are affected? In other words, if I reinstall apps directly from the Play store, but restore, for example, SMS messages, do you think that would be okay?
Leonardo2 said:
Thank you for your response. In your experience, do you recommend one over the other? That is, should I reset and install direct from the Play store (and then maybe even try the OTA update again), or just run the factory reset option (CSC) from the get-go?
Also, in reference to your first point: if that's the case, would it be just the apps that are affected? In other words, if I reinstall apps directly from the Play store, but restore, for example, SMS messages, do you think that would be okay?
Click to expand...
Click to collapse
If you are going to reset the phone anyway, and because of the bugs, I'd recommend using CSC, no need for OTA that way for now either as you will be flashing the latest firmware to begin with
And to troubleshoot, I would not restore anything just yet, flash the phone and allow the reset, set it all back up using official play store only, see how things are for a day or so, then if all is well begin restoring your backup, SMS should be fine, apps can cause problems, system apps definitely can so I would hold off from them, and if you are restoring a backup from an older version of Android then you are even more likely to run into issues with compatibility
So in a nutshell I'd do this:
Flash stock with ODIN using CSC
Install only from Play store for 1 day~
Restore only SMS
Then it is entirely up to you if you want to risk restoring anything further, but at least this way you will know the problem if all was fine, you restore and it goes wrong again
Good luck
*Detection* said:
If you are going to reset the phone anyway, and because of the bugs, I'd recommend using CSC, no need for OTA that way for now either as you will be flashing the latest firmware to begin with
And to troubleshoot, I would not restore anything just yet, flash the phone and allow the reset, set it all back up using official play store only, see how things are for a day or so, then if all is well begin restoring your backup, SMS should be fine, apps can cause problems, system apps definitely can so I would hold off from them, and if you are restoring a backup from an older version of Android then you are even more likely to run into issues with compatibility
So in a nutshell I'd do this:
Flash stock with ODIN using CSC
Install only from Play store for 1 day~
Restore only SMS
Then it is entirely up to you if you want to risk restoring anything further, but at least this way you will know the problem if all was fine, you restore and it goes wrong again
Good luck
Click to expand...
Click to collapse
Thank you for your CSC tip -- that was really helpful.
I checked the sources you provided, but I couldn't find version G930PVPU6BRD2 anywhere; they all have the January (G930PVPS5BRA1) version. Based on this XDA post, it seems others are having this same problem.
I went ahead through all of the steps you suggested anyway, except with the previous firmware version. Once the phone was up and running, it asked me to install the update. I tried, and it failed again (at 27%, just as before). I contacted Sprint and was told they "don't see a known issue with this update", so I'm not sure what the problem is. There were a few places on Google that claimed to have the latest firmware, but it seems risky to download from unknown sources that are not recommended anywhere.
Any other ideas?
Leonardo2 said:
Thank you for your CSC tip -- that was really helpful.
I checked the sources you provided, but I couldn't find version G930PVPU6BRD2 anywhere; they all have the January (G930PVPS5BRA1) version. Based on this XDA post, it seems others are having this same problem.
I went ahead through all of the steps you suggested anyway, except with the previous firmware version. Once the phone was up and running, it asked me to install the update. I tried, and it failed again (at 27%, just as before). I contacted Sprint and was told they "don't see a known issue with this update", so I'm not sure what the problem is. There were a few places on Google that claimed to have the latest firmware, but it seems risky to download from unknown sources that are not recommended anywhere.
Any other ideas?
Click to expand...
Click to collapse
Looks like that newer firmware is OTA only right now, usually takes a few days to go from OTA to downloadable full firmware
I would just flash back to the January firmware and hold off on the update for now, I see some people mentioning bootloader versions causing the problem and from what I see in the January firmware, Sprint have reached Version 5 already G930PVPS5BRA1, and the new update is moving up again to version 6 G930PVPU6BRD2
The G930F running Oreo is still only on version 2
So yea, flash back to the working latest available, then do not update, see whether it hits Samsung servers as a full firmware, or if Sprint finally see the problem and remove it
If you are forced to update during setup which you might well be, do not connect to wifi during setup (remove your Google account from Settings > Accounts before resetting / flashing to avoid FRP lock which will require a connection to unlock the device during setup
1.) Remove your Google account
2.) Flash Jan update using CSC to reset
3.) Skip WiFi connection during setup
4.) Disable Auto update once booted from update settings
5.) Connect to WiFi once booted to homescreen and ignore prompts to update if they appear
Hello
Device GM1917 - OS10 beta 13 - Magisk and TWRP installed (I have a full TWRP backup)
Looking for procedure to prevent the completion of OTA OS 11beta5 update (screen shows update downloaded, installed and now asking for reboot to complete)
I am not sure how I got here as I have been avoiding the download/update for almost a year (although wife did use my phone yesterday)
My searches on XDA have not really provided much information beyond completing the update, installing Magisk to inactive slot and then reverting back to OS 10 through another flash.
Other threads discuss the function of slot A and B, and swapping active slots to stay on the slot with OS10, however I do not know which slot has OS10 and which is holding the OTA update. One post stated that the system will always boot to the slot with the newer OS, so this may not be an option.
Would clearing cache in TWRP recovery have any effect?
I really need to stay on OS10 - phone works just the way I want it, and I have apps that do not work well on OS 11.
Any advice would be appreciated.
Thank you
I think that you can just freeze the system update app using titanium backup.
Thanks for the reply, but that will only prevent future updates from being downloaded.
Or will it also prevent the current update from being permanently written after reboot
pxer said:
Thanks for the reply, but that will only prevent future updates from being downloaded.
Or will it also prevent the current update from being permanently written after reboot
Click to expand...
Click to collapse
I think that it will prevent the installation of whatever downloaded. You could try to locate that large file download and delete it as well.
Thanks again. TB did not provide much insight. The downloaded file was deleted the same day.
I found one article that said deselecting the auto-update in D/O prevented the installation of the update on a normal reboot (using power button) as opposed to the reboot option within the update app. I had the auto-update deselected before the download so maybe that will save me. Last resort with be switching slots using fastboot commands. Will try on weekend when I have the time to repair the damage and/or figure out how to wipe the update siting in limbo on the inactive slot.
Pxer. Titanium backup will not tell you what to freeze since it's not a smart app.
You have to go in, search for apps with the word "update", and freeze them. That will stop any update completely
pxer said:
Thanks again. TB did not provide much insight. The downloaded file was deleted the same day.
I found one article that said deselecting the auto-update in D/O prevented the installation of the update on a normal reboot (using power button) as opposed to the reboot option within the update app. I had the auto-update deselected before the download so maybe that will save me. Last resort with be switching slots using fastboot commands. Will try on weekend when I have the time to repair the damage and/or figure out how to wipe the update siting in limbo on the inactive slot.
Click to expand...
Click to collapse
@pxer were you able to solve this?
I'm in the exact same situation. Rooted + TWRP and somehow an OTA for Android 12 was downloaded and installed (should have failed signature validation before any download since I'm still running the patched boot.img)
In any case, I have no desire to take this update and want to keep my current active slot as the active slot.
Sadly, I was going on vacation just before this happened and did want to be left without a phone, so I did not try to repair/prevent the update. Since then I have been too busy, and have just not restarted my phone for the past 8 months. According to the information I had gathered, you need to identify which slot you are on pre-update, then you can revert back to that slot. As a suggestion, if you are using any Magisk mods, best to disable/remove them before attempting anything so as to limit the negative effects that might be created by the mods during the slot switching.
pxer said:
Sadly, I was going on vacation just before this happened and did want to be left without a phone, so I did not try to repair/prevent the update. Since then I have been too busy, and have just not restarted my phone for the past 8 months. According to the information I had gathered, you need to identify which slot you are on pre-update, then you can revert back to that slot. As a suggestion, if you are using any Magisk mods, best to disable/remove them before attempting anything so as to limit the negative effects that might be created by the mods during the slot switching.
Click to expand...
Click to collapse
8 months without a reboot (or random crash)?? That's impressive.
Thanks for posting back here.