Anyone have issues with the usb cable easily slipping out while charging? - OnePlus 7 Pro Questions & Answers

I've noticed an issue with ANY brand of usb cable slowly slipping out of the charging port. After gently pushing the cable all the way in and setting the phone down, the cable will somehow come lose on its own and sort of wiggle it's way out of the port. THis happens with or without the clear charger put on the phone. With other phones, I've felt a click or snap of the usb plug into the port, but not with this one.
Does this happen to anyone else? I'm about to write OnePlus to ask, but I ask you all first.. Thanks

No, mine has a normal snug feel...

It felt perfectly normal to me while I used it, but I've since added a wireless charging receiver in between the phone and case and now use a magnetic warp charger when I need wired charging. When I do unplug that receiver, it is definitely very snug in there and there's no chance it would just "wiggle out"

I have been facing the issue rn with my op 7 pro, have you got it fixed ? If yes, how ?

Rawwr said:
I have been facing the issue rn with my op 7 pro, have you got it fixed ? If yes, how ?
Click to expand...
Click to collapse
I sent it to. OnePlus, and they repaired or replaced the charging port and or the main board; I don't know exactly because they didn't tell me. I was under warranty.
Sent from my OnePlus7Pro using XDA Labs

Was happening mine and i cleaned out the phone usb port amd it's working perfectly again. You won't believe the amount of crap that builds up in the corners that can cause this problem

Related

[Q] “Loose" usb port?

Just wondering if anyone else's usb cable is a little bit "shaky" after being plugged in? I guess it's normal since i don't have any poor contact issue so far, but ...it's kinda annoying..
Sorry if you didn't notice it before but you do now
ye my last android did that too. after using the micro usb port a few times it gets "shaky"-er haha
NIKEstickER said:
ye my last android did that too. after using the micro usb port a few times it gets "shaky"-er haha
Click to expand...
Click to collapse
ya all my phones with a micro usb port have eventually gotten this way...
futureaccount said:
Just wondering if anyone else's usb cable is a little bit "shaky" after being plugged in? I guess it's normal since i don't have any poor contact issue so far, but ...it's kinda annoying..
Sorry if you didn't notice it before but you do now
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Click to collapse
My Epic 4G Touch is the same exact way. However, I never had this issue with my Evo. Wonder if its an issue with the ports on Samsung phones.
I have found taking a pair of pliers and adding some slight pressure to the end of the usb cable has helped tighten things up. Make sure you are squeezing the entire connector and not using needle nose.
promiseofcake said:
I have found taking a pair of pliers and adding some slight pressure to the end of the usb cable has helped tighten things up. Make sure you are squeezing the entire connector and not using needle nose.
Click to expand...
Click to collapse
Its funny that you mention that because the looseness seems to be more dependent on the actual USB cable than the port itself (at least on this phone) Luckily, I haven't had any real connection problems with my phone. However, after replacing the cable, it seems to fit more snugly. Either way, its a little odd that it the same cable will seem more loose in this phone, but fit just fine in my previous one (still have it as a spare).
I've been having this problem lately also. Thinking in was a bug in the rom or a bad cable, the problem persists and its getting worse to the point it constantly will connect and disconnect repeatedly. I'm thinking its the phone because I've changed cables, usb ports and it still does it. But sometimes it will stick normally. Wierd...
If you have even tried brand new cables (since your existing ones may be worn out), then I would say that the port on the phone is likely damaged. Looks like it may be time for a service center repair.
My SR is the same way. The mini usb cocksoff to the right. I've experienced the same with a few Motos. I've came to the conclusion it is the cables themselves. I have noticed that the two teeth on the male plug get kind of wore out or not even pop back out and furthermore eventually damage the female port to where the phone will cycle from power to no power. I've especially seen this with OEM cables. I also saw a thread here where the guy gives an awesome, detailed breakdown of a screen replacement. The site he links has the replacement chip with the mini usb port if you feel froggy...

[Q] Screen, Charging, and PC connection issues

Hello, a lot of weird things have started happening to my device lately.
The first occurrence was screen burn in, like on plasma TVs. If I look closely on a white background, I can see that the letters on my keyboard have lightly burned into the screen! A week or so later, the top bar of the Android SMS app has burned in as well. Does warranty cover this or anything?
The second major problem is charging. Before, I could be plugged into the wall and use my phone without draining my battery, at all. Now things have changed, I am losing battery, while charging!
The last thing is that my PC no longer recognizes my device.. Yes, I do have the USB drivers, they have always been installed and have been working fine. Just in case, I tried reinstalling them, didn't help. I plug in my USB and the phone starts charging, but I don't get that notification that I used to that a connection has been established with my computer. I have tried all my USB ports, nothing changes. I am unable to browse my device's file system.
I am not too concerned about the screen, but I am very worried about the charging/connection issue; they seem to be related.
My question is, what do you think is wrong? Is there a problem with the battery? The charging port? The USB cable? Maybe CleanROM has been corrupted in some way?
I should also mention that when unplugging my phone from the charging source, it seems to think it is still charging for up to a minute later.
And, if you move the device in a certain way when it is charging, it seems to lose connection to the charging source - the screen lights up and says it's not charging until you revert it to its original position.
Any replies are greatly appreciated!
Do you guys think this is a problem with the cable? I'd like to try buying a new one if this is the case.
Does anyone have a link to a genuine data cable for the i535? (preferably on Amazon) I want to make sure I buy the right one!
What you describe is typical of a failing charge port. The only other thing that will give the symptoms you describe is a bad charger. Try a different charger and if the same thing happens then you need a new port. You can buy a repair service for this on eBay for $25
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
Kemotar said:
What you describe is typical of a failing charge port. The only other thing that will give the symptoms you describe is a bad charger. Try a different charger and if the same thing happens then you need a new port. You can buy a repair service for this on eBay for $25
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
Click to expand...
Click to collapse
Hi, I actually narrowed it down to the USB charging cable. I managed to dig up another one and it works just fine now.
That's the first USB cable I've ever had fail!
EatonZ said:
Hi, I actually narrowed it down to the USB charging cable. I managed to dig up another one and it works just fine now.
That's the first USB cable I've ever had fail!
Click to expand...
Click to collapse
Did that also fix the issue you had with the burn in? I'm just curious
dwibbles33 said:
Did that also fix the issue you had with the burn in? I'm just curious
Click to expand...
Click to collapse
Nope, that's probably there to stay.
I doubt the problems were related.
EatonZ said:
Nope, that's probably there to stay.
I doubt the problems were related.
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Click to collapse
I was thinking the same thing but I've seen chargers do some weird s**t if you're still under warranty that should be covered. Otherwise I would enable daydream in display settings. Its a fancy word for screensaver but obviously would benefit you.

Anyone's USB port seem "loose" compared to Nexus 4?

Hoping it's normal and not just mine, because I plug/unplug mine more than the average person.
Directly comparing to my year old Nexus 4 -- there's a lot more side-to-side play in the USB port. It doesn't feel as solidly plugged in...
Anyone with both devices notice the same? Nexus 4, the plug doesn't wiggle at all, but in the Nexus 5 it wiggles in any directly.
Not a major issue.
USB Port difficult to plug
I am having the opposite problem. I have noticed it takes a fair amount of pressure to plug the usb into the nexus 5 port
and likewise with unplugging. I am concern the extra force will affect the port or usb cord over time. I left a message with Google helpdesk so will see if this is just my phone or a defect in port or plug.
palomo32 said:
I am having the opposite problem. I have noticed it takes a fair amount of pressure to plug the usb into the nexus 5 port
and likewise with unplugging. I am concern the extra force will affect the port or usb cord over time. I left a message with Google helpdesk so will see if this is just my phone or a defect in port or plug.
Click to expand...
Click to collapse
yah, too tight for me too. :/
Once the USB is plugged in mine has a fair amount of Wiggle/ feels loose.
Think I'm going to return my phone as I also have the power button issue.
I found its to tight when you plug the micro port to your phone straight, but if you put the left side (or right side) first then slide the opposite side, it plugs in much much more easily.
Sent from my Nexus 7
If you had a Gnex you wouldn't be complaining about it being too tight. The USB port on the Gnex was a huge issue.
lowandbehold said:
If you had a Gnex you wouldn't be complaining about it being too tight. The USB port on the Gnex was a huge issue.
Click to expand...
Click to collapse
Mine was extremely tight. Then one charge later became loose side to side and up and down.
Is it the connector inside? I wonder if it moved out of position and I can move it back.
bringing an old thread back.
My USB port is also "loose" that it actually stops charging if I move it. Super annoying because it's a replacement phone I got last week. My old one didn't do this. Tried multiple USB cables.
NJ_RAMS_FAN said:
bringing an old thread back.
My USB port is also "loose" that it actually stops charging if I move it. Super annoying because it's a replacement phone I got last week. My old one didn't do this. Tried multiple USB cables.
Click to expand...
Click to collapse
if it is like you said with it not wanting to charge, then it is broken/faulty made. I would send it for a replacement in a heartbeat
Sent from my Nexus 5 using XDA Premium 4 mobile app
ArtSwitcher said:
if it is like you said with it not wanting to charge, then it is broken/faulty made. I would send it for a replacement in a heartbeat
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I would but I just got this one as a replacement. but I found my wife s4 white cable stays snugged with little play. I'll use that one now.. lol. But if its gets worse, I still got warranty time.
Try a different usb cable. It's not the usb "port" that gets loose overtime, it's actually the male end of the usb cable that gets loose. If you look at the connector at the end of the cable, you'll see 2 hooks on the top of it, overtime they become looser, that is your problem.
When I first got the n5 and tried it with the oem cable they included, it was a very tight fit. However, when I went to try another cable it felt much easier to plug in.
NJ_RAMS_FAN said:
bringing an old thread back.
My USB port is also "loose" that it actually stops charging if I move it. Super annoying because it's a replacement phone I got last week. My old one didn't do this. Tried multiple USB cables.
Click to expand...
Click to collapse
Sorry to bump an old thread, but did your problem resolved? did you RMA it or just used another cable, i am facing the same problem, it disconnects even if i move it slightly while connected, http://forum.xda-developers.com/google-nexus-5/help/battery-drain-charging-nexus-5-t2721239
madarchod said:
Sorry to bump an old thread, but did your problem resolved? did you RMA it or just used another cable, i am facing the same problem, it disconnects even if i move it slightly while connected, http://forum.xda-developers.com/google-nexus-5/help/battery-drain-charging-nexus-5-t2721239
Click to expand...
Click to collapse
hey, I ended up using my wife s4 cable. It's the white samsung. No issues. I guess the original LG allowed to much play.
NJ_RAMS_FAN said:
hey, I ended up using my wife s4 cable. It's the white samsung. No issues. I guess the original LG allowed to much play.
Click to expand...
Click to collapse
hmm, thanks, i'd try that.. :good:
madarchod said:
hmm, thanks, i'd try that.. :good:
Click to expand...
Click to collapse
I RMA's mine for this very reason. The cable simply would not stay in. The replacement phone had no such problem.
marleyfan61 said:
I RMA's mine for this very reason. The cable simply would not stay in. The replacement phone had no such problem.
Click to expand...
Click to collapse
i'd try with other cables, tried with my brother's htc usb cable yesterday, it charged normally, but this problem arises randomly, so might have to test for few more days.. :highfive:
Clean out the usb port, blow some compressed air in there or carefully use a toothpick. Even a small amount of dust or debris can cause the cable to feel loose. Then once it's fixed, throw away all wall chargers and use a wireless pad

Loose USB charging port

I just noticed that my charging port is extremely loose and any USB cable I stick in there has a lot of wiggle room. Because of this if I move my phone while charging it sometimes looses it's connection. I don't believe it ever did that before. Does anybody else notice a loose fit or is it just my phone?
Sent from my SM-N920V using Tapatalk
My charging port is pretty solid. But just to avoid this scenario, I got the samsung wireless fast charger pad
Sent from my SM-N920V using Tapatalk
Couple of things, if you have a case, try charging without it on. Otherwise try another cable. I thought mine was loose too but it ended up just being a cable that didn't fit well.
Thanks for the feedback guys. My case doesn't come into contact with the charging port or the cable when it's inserted. I use the original cable and a cheap chinese one intermittently. The Chinese one is quite long which is why I use it, but it wiggles much more than the original. I'm pretty sure there was no wiggle at all in the beginning so it must be from using the cheap cable. Note to self (and others): "Don't do that!"
Sent from my SM-N920V using Tapatalk
Hi there, I'm having the same issue. The thing is that I don't remember if it worked well from the start.
I always use an alternative charger and keep the original in the packaging.
One day noticed that at least 1/4 part of the plug remains out of the socket. This makes the plug wiggle and remain loose. Sometimes (a Tagwood cable) disconnects by the own weight.
I don't hear the common 'click' when plugging in or out.
Tried different cables, many including the original and every does the same.
I don't know if it is a design issue or a broken thing.
What I can see, I don't find any anomalies. Neither where is bottoming. It looks very sensitive parts so I don't want to touch it.
I only noticed that socket looks shorter than other micro USB plugs.
Sorry for my English.
If there's any suggestions I want to hear it.
hellcore said:
Hi there, I'm having the same issue. The thing is that I don't remember if it worked well from the start.
I always use an alternative charger and keep the original in the packaging.
One day noticed that at least 1/4 part of the plug remains out of the socket. This makes the plug wiggle and remain loose. Sometimes (a Tagwood cable) disconnects by the own weight.
I don't hear the common 'click' when plugging in or out.
Tried different cables, many including the original and every does the same.
I don't know if it is a design issue or a broken thing.
What I can see, I don't find any anomalies. Neither where is bottoming. It looks very sensitive parts so I don't want to touch it.
I only noticed that socket looks shorter than other micro USB plugs.
Sorry for my English.
If there's any suggestions I want to hear it.
Click to expand...
Click to collapse
Samsung phones have suffered from charging port issues for years. My Note 3 drove me crazy with it. You can try contacting Samsung, but I'm not sure what they would do.
Action123 said:
Samsung phones have suffered from charging port issues for years. My Note 3 drove me crazy with it. You can try contacting Samsung, but I'm not sure what they would do.
Click to expand...
Click to collapse
I had a Norte 3 and the plug was very strong and tighten.
Also 3.0 charged twice faster than other phones.
The phone is not buyed in my country. I can't contact Samsung
Guys, my brother had the exact same issue with his.
It ended up being lint that built up inside the port. Take a pin and clean the port out. I was shocked at how much lint (just from a normal pocket) got stuck in the port. Its definitely worth checking.
Worked for me!
CISGS said:
Guys, my brother had the exact same issue with his.
It ended up being lint that built up inside the port. Take a pin and clean the port out. I was shocked at how much lint (just from a normal pocket) got stuck in the port. Its definitely worth checking.
Click to expand...
Click to collapse
-------------------------------
At first my charging cable worked fine, but over time the connection became very touchy. Based on the post above, I opened up a paperclip and fished around the port area and was surprised by the lint that came out. Now my cable is connecting more securely and charging more reliably. Thanks for the tip!

Xperia XZ Premium Charging Issues

Hi All,
I'm hoping someone here can share their opinions.
Recently I've been having charging issues with my XZ Premium. Started a few weeks ago, with the charger plugged in, it would randomly stop and start charging.
Lately it's been getting much worse. I have tried different chargers, cables, adapters etc. The original Sony USB cable plugged into a wall charger, and my laptop. My Dell laptop USB-C (thunderbolt) wall charger, as well as my Dell external battery charger, as well as MicroUSB cables with a USB-C adapter.
Without touching the cables or moving anything, sometimes it'll start or stop charging randomly.
I personally think it's the phone's USB-C connector. I've tried to clean it using a damp wooden toothpick and got some dust out, but it didn't make any difference.
The phone is rooted, and is out of warranty anyways. I also have a lot of security features installed which would make it hard for a tech to troubleshoot (needs passwords etc to be shut down or rebooted) and I store some cryptocurrencies in wallets on my phone.
Is it worth taking it to a tech (I live in Japan, and don't speak much Japanese) or should I be looking at an upgrade? If so, what is the recommended phone from Sony currently? I honestly really like the XZ Premium, so I'm tempted just to buy another one if mine can't be easily fixed.
Thanks!
Bit of an update.
I managed to get my phone to charge using the original Sony USB -> USB-C cable, with an adapter plugged into the thunderbolt port on my laptop. Charging is still incredibly slow though. Also, I noticed when it hit 30% charge, it stopped accepting charge unless the phone is unlocked. If I hit the lock button, the charge light switches off. It switches on again when I unlock it.
*Small edit* It stopped charging again at 31%, despite being unlocked.
Wiggling the cable in the phone socket doesn't seem to effect whether it charges or not, which should rule out the connector in the phone. It has also not registered as a device on my laptop, despite being connected via the USB cable, which would mean it's not specifically a battery issue either, as there's no data connection being made.
So I'm starting to think it's a hardware issue.
I've ordered a new Xperia XZ Premium, because I really do love this phone, and the new XZ2 Premium doesn't seem like much of an upgrade to me apart from the camera, and slightly faster performance. And as much as I'd love to have wireless charging, moving the finger print sensor, and no 3.5mm audio output is a massive dealbreaker for me.
mine died like this, was on charge, started to say charghing/discharghing until he turned off and never came back.. under warranty they changed MoBo/2 stickers/components (??)/ 2 screw and now is back like new
Long term bump.
I bought a new replacement 8142 and have been using that successfully, and I decided to try and fix the charging issues on my old one.
I've just installed a brand new genuine battery, charging port, and power/vol/camera button connections.
The phone booted up fine, but it's STILL not charging at all. Any ideas? Motherboard maybe?
tombow said:
Long term bump.
I bought a new replacement 8142 and have been using that successfully, and I decided to try and fix the charging issues on my old one.
I've just installed a brand new genuine battery, charging port, and power/vol/camera button connections.
The phone booted up fine, but it's STILL not charging at all. Any ideas? Motherboard maybe?
Click to expand...
Click to collapse
Maybe the flex cable isn't working
have only just started having this issue yesterday, have tried different charger and usbc cable combinations, cant even get my pc to recognise it as a plugged in turned off xzp and it wont turn on only show the battery icon with low level indicator in the red.
I have a similar issue.
When I connect my XZP to the pc using a Rampower cable USB-C to USB (sold as 5Gbps and 5V/3A power, thus an USB3.0 with fast charge of 15W) I suffer of the same issue exposed above: randomly the connection get interrupted.
While, charging the phone, yet with the above-mentioned cable and original Sony charger, I get no problem at all!
NB: I have never tried with the original USB cable...
Common fault with the xzp.
The actual connector from the logic board that the usb c module connects to burns out. Require a new logic board or connector to be replaced/soldered on and new usb c module.
kw0n2k said:
Common fault with the xzp.
The actual connector from the logic board that the usb c module connects to burns out. Require a new logic board or connector to be replaced/soldered on and new usb c module.
Click to expand...
Click to collapse
This is good news, because sourcing a mainboard is half the price of the phone, and I've already spent money on a new battery and charging port etc.
My 2nd G8142 phone has just started displaying the same symptoms, and I can't afford a complete replacement.
Can you confirm that this is the part I need? https://www.aliexpress.com/item/4000160901916.html
If so, I'll grab 2, and install into my old phone first to confirm the fix, before then installing one in my newer phone.
tombow said:
This is good news, because sourcing a mainboard is half the price of the phone, and I've already spent money on a new battery and charging port etc.
My 2nd G8142 phone has just started displaying the same symptoms, and I can't afford a complete replacement.
Can you confirm that this is the part I need? https://www.aliexpress.com/item/4000160901916.html
If so, I'll grab 2, and install into my old phone first to confirm the fix, before then installing one in my newer phone.
Click to expand...
Click to collapse
Im onto my second xzp and never had a charging issue
Beetle84 said:
Im onto my second xzp and never had a charging issue
Click to expand...
Click to collapse
Lucky you!
I'm onto my 2nd one, and have had the same charging issues with both.
Both phones have been rooted with a custom ROM, and I use my Dell smart-powerbank to charge them fairly often. So perhaps that is the cause of the early failures on both.
tombow said:
Lucky you!
I'm onto my 2nd one, and have had the same charging issues with both.
Both phones have been rooted with a custom ROM, and I use my Dell smart-powerbank to charge them fairly often. So perhaps that is the cause of the early failures on both.
Click to expand...
Click to collapse
I have unlocked both on day one :laugh:
I have never used a powerbank, could be a factor. Or just bad luck
My first xzp, i cracked the screen trying to replace the screen adhesive, so i bought a rosso red one from ebay.
tombow said:
This is good news, because sourcing a mainboard is half the price of the phone, and I've already spent money on a new battery and charging port etc.
My 2nd G8142 phone has just started displaying the same symptoms, and I can't afford a complete replacement.
Can you confirm that this is the part I need? https://www.aliexpress.com/item/4000160901916.html
If so, I'll grab 2, and install into my old phone first to confirm the fix, before then installing one in my newer phone.
Click to expand...
Click to collapse
Unfortunately I can't confirm if that is the exact part you need as I don't do repairs. All I can confirm is that my repairer has stated that he has seen XZP's with the same recurring issue with the connector burning out.
My guess is, that is the part as he had to micro solder a new connector to the logicboard.
kw0n2k said:
Unfortunately I can't confirm if that is the exact part you need as I don't do repairs. All I can confirm is that my repairer has stated that he has seen XZP's with the same recurring issue with the connector burning out.
My guess is, that is the part as he had to micro solder a new connector to the logicboard.
Click to expand...
Click to collapse
That's good enough for me! I'll grab a couple of them and see if it fixed my older phone first (because I've already tried the battery and the USB-C socket etc) Will update once I've done the repair.
Hope you can fix that problem and share some experience on this issue. Mine has a similar problem. The difference is that it can be charged to 100% but very slow and randomly stop.
sala499 said:
Hope you can fix that problem and share some experience on this issue. Mine has a similar problem. The difference is that it can be charged to 100% but very slow and randomly stop.
Click to expand...
Click to collapse
Yep, that's how my issue started too. It'll progressively get worse.
I've just bought a Google Pixel 3 XL as my 2nd XZP has ceased accepting any charge at all. I'll see if these motherboard sockets fix the issues, then keep one and sell one. Otherwise I'll just sell them both off as parts.
tombow said:
Yep, that's how my issue started too. It'll progressively get worse.
I've just bought a Google Pixel 3 XL as my 2nd XZP has ceased accepting any charge at all. I'll see if these motherboard sockets fix the issues, then keep one and sell one. Otherwise I'll just sell them both off as parts.
Click to expand...
Click to collapse
I talked to some tech on Alibaba (A Chinese shopping website) and they said it can be fixed by replacing that socket. But the replacement requires professional welding equipment and skills. Or the motherboard can be damaged. That's why I am looking for other people's experience before I take step myself. If you succeed, please update this thread. I think there are more people like me who is looking for successful experience from others. Thank you for your sharing.:good:

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