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i think i have to RMA my oneplus one for a hardware issue with the display being stuck on inverted colors. so i filed a support ticket on the oneplus site a few days ago, and i still haven't received a response, only an email acknowledging they got the ticket, nor can i even find the ticket i submitted anywhere in my account. i know they ask for patience, but i've been told they get about 2k support tickets a day, and that some people have waited a month for a reply. is this really true??? do i have to wait a month for them to even respond with initial tech support?? or what if i reply to their email to update the support ticket and request a RMA to exchange the phone or fix the display? will i have to wait an entire month for them to acknowledge my request to put in a RMA, and then even longer after that to do the actual warranty exchange/repair?
eudemonics said:
i think i have to RMA my oneplus one for a hardware issue with the display being stuck on inverted colors. so i filed a support ticket on the oneplus site a few days ago, and i still haven't received a response, only an email acknowledging they got the ticket, nor can i even find the ticket i submitted anywhere in my account. i know they ask for patience, but i've been told they get about 2k support tickets a day, and that some people have waited a month for a reply. is this really true??? do i have to wait a month for them to even respond with initial tech support?? or what if i reply to their email to update the support ticket and request a RMA to exchange the phone or fix the display? will i have to wait an entire month for them to acknowledge my request to put in a RMA, and then even longer after that to do the actual warranty exchange/repair?
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Contact Paypal I had the same issue and no response even after 3 emails in a week. If they don't respond to Paypal within 7 days they issue you a full refund and you keep the phone that is what I was told by Paypal.
Normally your answer on your ticket within 10 days... I m also in the procedure for rma. After they answer the first time,it's going faster. I've waited 10 days for an answer and after 3 days later my phone was picked up by TNT. 3 days later it was in Hong Kong... Now I wait for the new one. Since the rma was approved,I saw an new order in my account....
Succes !! It takes much too long...but that's the risk...
Sent from my HTC One X+ using XDA Free mobile app
thanks for the responses. yeah, i think i'm going to file a claim with paypal, and hopefully they come through in a more timely fashion. the overwhelming amount of RMA's and support tickets really doesn't bode well for them as a startup. it's rather disappointing because i've been fighting for them to succeed for months, even after all those terrible invite contest ideas. now i'm running out of excuses for them...
OK so after posting a few #summershots on weekend. I didn't hear anything. Was in the process of emailing someone about buying his Chinese version. Then literally 10mins ago none other then my god damn oneplus one invite comes flying along via email. After jumping for joy for waiting a lonnng time. I realise s*** I haven't got paid yet. Now I'm in the UK. I get paid 28th invite expires I'm guessing 27th at 2200. How do you pay through checkout. Is it bank account details PayPal what. Only thing is I don't wanna pay for it and go overdrawn you get me. Lol. I'm feeling excitement and disappointment ATM. Help through this process from anyone would be welcome thanks.
nathlynn22 said:
OK so after posting a few #summershots on weekend. I didn't hear anything. Was in the process of emailing someone about buying his Chinese version. Then literally 10mins ago none other then my god damn oneplus one invite comes flying along via email. After jumping for joy for waiting a lonnng time. I realise s*** I haven't got paid yet. Now I'm in the UK. I get paid 28th invite expires I'm guessing 27th at 2200. How do you pay through checkout. Is it bank account details PayPal what. Only thing is I don't wanna pay for it and go overdrawn you get me. Lol. I'm feeling excitement and disappointment ATM. Help through this process from anyone would be welcome thanks.
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You have 24 hours to take your invite and then 24 more hours to buy the phone so you cabn wait a bit, make your counts.
If you can't wait, just get some money laid by a friend and give them back later :good::laugh:
DuckMcQUack said:
You have 24 hours to take your invite and then 24 more hours to buy the phone so you cabn wait a bit, make your counts.
If you can't wait, just get some money laid by a friend and give them back later :good::laugh:
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Click to collapse
OK that's an idea so in theory I have 48 hours then. So I have 24 hrs to claim and then 24 hours after claiming to pay.
You pay through paypal. If you connected your bank account to paypal you can use that or add your credit card to paypal(which is probably the easiest).
DuckMcQUack said:
You have 24 hours to take your invite and then 24 more hours to buy the phone so you cabn wait a bit, make your counts.
If you can't wait, just get some money laid by a friend and give them back later :good::laugh:
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Click to collapse
Missus shouting at me cos I'm acting like a kid at Christmas. Haha. Is the payment process simple just through say PayPal?
kokocabana said:
You pay through paypal. If you connected your bank account to paypal you can use that or add your credit card to paypal(which is probably the easiest).
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I got PayPal so that's fine just worried about missing it.
All good oneplus are processing my order. I'll soon be a fellow OPOer.
good to here that , got my oneplus 2 weeks ago and i ****ing love it!
EasyGoingXD said:
good to here that , got my oneplus 2 weeks ago and i ****ing love it!
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You based in UK? If so how long did it take you to get it? Did you unlock boot loader and root straight away? Haven't read any of the guides yet but I'm presuming its easy enough?
nathlynn22 said:
You based in UK? If so how long did it take you to get it? Did you unlock boot loader and root straight away? Haven't read any of the guides yet but I'm presuming its easy enough?
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No i do live in austria. I waited about 1 week after i orderd it -_- First thing what i did i downloaded from XDA the oneplus one toolbox an from there you can easyle unlock your bootloader and rooting your opo. Just boot in the Download Mod and connect your phone with the pc. The just press one button and thats it so its very easy
As many of you will know Huawei pulled the unlock bootloader site. People have since had mixed results emailing them directly for the code. I emailed them for the unlock code yesterday (11th June 2018) and recived the reply copied below.
It certainly clears some things up. Interestingly the bootloader site is back up, albeit for a limited time! You lave 60 days from 24th May before they stop the service! https://emui.huawei.com/en/unlock_detail
When you go to unlock via the link they give you this warning: Screenshot https://photos.app.goo.gl/2kcJ2J9gXWpwE8XN9
Personally I think it is a bad move on Huawei's part . If you've not unlocked bootloader and intend to do so I'd jump it it ASAP!
Thank you for contacting Huawei Customer Care.
In response, we would like to inform you that starting May 25th and until July 25th (for 2 months) – the EMUI website will get back the bootloader code search function, for products released before May 25th.
Starting July 25th 2018, the Huawei official policy (as per HQ decision) is to not offer bootloader codes to customers anymore in order to avoid issues that may appear due to ROM flashing, and thus maintain the user’s experience.
The website can be reached here to obtain the bootloader code : https://emui.huawei.com/
We hope this information should prove useful. Should any questions arise, feel free to contact us again.
We remain at your disposal for any other inquiries that you may have.
Best regards,
Ben
Huawei Customer Care UK
mate this whole story is known from almost a month..... lol
kaiowas82 said:
mate this whole story is known from almost a month..... lol
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Oh I'll crawl back under the rock from which I came haha
Does *applying* for the code alone void the warranty? OR can I apply and receive a code, but only void the warrently the moment I unlock it?
Aye there's a few threads about this, I've got one myself.
And I agree with everything in your OP mate.
They'll probably in the future start allowing unlocks.
No one wants a locked down android phone and when it hits their pocket they'll know that.
Unfortunately for p20 pro owners the damage is done and the lack of ROMs is testament to that.
Perhaps if they'd just released one damn variant without all the madness they've forced upon us there would be less problems flashing ROMs I mean look at Oneplus, they actually had twrp as a part of their official root method on their site for the longest time haha and here's Huawei putting their finger up to the people who've done more for Android than anyone.
Apparently we're only 1% of their customer base?
I promise you they'll lose more than 1% sales when the next flagship is released as there will be zero ROMs on here when it does and none of the enthusiastic users here to create a buzz about it.
Beginning of the end and the birth of another Apple.
They'll learn, just like HTC did, if a little late.
Hi everyone,
This is my first post here but I have been swimming through your posts since ever I think
I have a Chinese P20 Pro (CLT-AL01) and I have been trying to obtain the code from the EMUI webpage but no success. I entered all the info that demands but it doesn't give back the code. It shows a message like if you have any problem with the unlocking process just contact us. Maybe it's because the phone is Chinese? Happened to someone?
I contacted them via huawei email today, I will wait a few days and I'll see.
Btw I am trying to rebrand it to the EU version.
gisbby said:
Hi everyone,
This is my first post here but I have been swimming through your posts since ever I think
I have a Chinese P20 Pro (CLT-AL01) and I have been trying to obtain the code from the EMUI webpage but no success. I entered all the info that demands but it doesn't give back the code. It shows a message like if you have any problem with the unlocking process just contact us. Maybe it's because the phone is Chinese? Happened to someone?
I contacted them via huawei email today, I will wait a few days and I'll see.
Btw I am trying to rebrand it to the EU version.
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Click to collapse
it could be because it a Chinese version, but not sure - i requested my unlock codes for both my Huawei devices yesterday and got them instantly
walkerx said:
it could be because it a Chinese version, but not sure - i requested my unlock codes for both my Huawei devices yesterday and got them instantly
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Thank you for the answer, they are both from UK I supose?
I fell to a Chinese online shop and I bought it hopping I would able to eliminate all the apps and bloatware (and who knows more...)
gisbby said:
Thank you for the answer, they are both from UK I supose?
I fell to a Chinese online shop and I bought it hopping I would able to eliminate all the apps and bloatware (and who knows more...)
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Click to collapse
yes, both devices are UK C782 models
So this happened:
------------------------------------------------------------------------------------------------------------
Dear xxxx,
Thank you for contacting Huawei Support.
We are unable to send boot loader code via email and can only be obtained through our website.
If you would want to unlock your phone, you should meet the following conditions:
1. Please register your Huawei ID in our official website xxxxxxxx on your phone.
2. Log in and logout your Huawei ID continuously for 14 days.
3. Each Huawei ID should not apply for the unlock code more than fifth time within 6 months.
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I think the conditions are a bit demanding idk, I am thinking about returning the phone asap. What do you guys think?
That's rubbish, this is reply I got regarding unlock code
Thank you for contacting Huawei Support UK.
In response to your question, we inform that requesting the bootloader will not void the warranty, If you use it, then yes the phone will not have warranty anymore.
Should you require the code, please provide us with the following details:
Device model:
Serial number:
IMEI:
Product ID - dialing *#*#1357946#*#*. If not available, the invoice should be attached.
Reason for the unlock code:
We are looking forward for your reply and let us know if you have any other questions.
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They are making excuses for not giving me the unlock. The worst thing is that I registered the huawei account on the phone yesterday, so in 14 days it will be July 24th and that day they will stop giving the code
Huh?
Can't you just log into the EMUI-Site from the first post and request your code there? It worked for my device a few weeks ago. It was quick and easy.
@walkerx Huawei Support Germany insists that even requesting the code voids the warranty. Of course this is bull and not even legal, but whatever floats their boat I guess.
all the pugs said:
Huh?
Can't you just log into the EMUI-Site from the first post and request your code there? It worked for my device a few weeks ago. It was quick and easy.
@walkerx Huawei Support Germany insists that even requesting the code voids the warranty. Of course this is bull and not even legal, but whatever floats their boat I guess.
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Click to collapse
I got that email response from their UK Helpdesk and told them the reasons for it was due to the lack of updates for the devices, incompatibility with certain apps and that they allow UK network operators to take over your devices even when purchased as sim-free, unlocked out of contract and unless they change their attitude towards the UK users and not reverse the unlocking bootloader decision then I will no longer purchase another Huawei device.
I may not unlock until after I swap phones to another model, but I always want that option and do not agree with it being locked down.
I'm also thinking of logging a UK petition online to prevent network operators in the UK from taking control off our devices and re-branding them and deciding whether or not and when we should get updates as these should be left to google or the manufacturers not the network provider. Also like with Apple devices wifi calling features should be standard and work for all networks not just limited and they should not require a specific firmware supplied by the operator for these to work - should be done by network setting only
I'm totally with you on this point. Fortunately, in Germany, most (not all!) providers don't force any unnecessary crap on an unlocked device and don't mess with the firmware. Some do, however.
I would also prefer to be able to unlock an reflash whenever I want to, or get rid of the forced on G-Apps, or fully use tasker to control the device (which you need to be rooted for some certain things).
all the pugs said:
Huh?
Can't you just log into the EMUI-Site from the first post and request your code there? It worked for my device a few weeks ago. It was quick and easy.
@walkerx Huawei Support Germany insists that even requesting the code voids the warranty. Of course this is bull and not even legal, but whatever floats their boat I guess.
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Click to collapse
No, I have to wait 14 days they say. The phone is new so I have used it just some days.
Just go ahead and try it out! Can’t anything happen besides the form not putting out a valid code
all the pugs said:
Just go ahead and try it out! Can’t anything happen besides the form not putting out a valid code
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I have tried already but all I got was a message saying to wait until the phone has been used that 14 days
Oh, ok, that sucks. I just bought another P20 Pro 2 days ago and wanted to get the code before the service stops. MEH!
https://emui.huawei.com/en/unlock_detail
This url still works fine for me. You used the same one?
Folks, I just happen to notice this thread in Mate 20 pro forum. Hopefully it works...
https://forum.xda-developers.com/mate-20-pro/help/bootloader-unlocking-method-t3914398
Update: Apparently doesn't work...
Update to update: Codes now available through a variety of vendors. See below...
Update to update to update: Unfortunately unavailable again...
Update once again. Seems to be available but pricey! (6/11/19)
Doesn't look good for now. Here today, gone tomorrow. Maybe back later! Good luck! (7/16/19)
mscion said:
Folks, I just happen to notice this thread in Mate 20 pro forum. Hopefully it works...
https://forum.xda-developers.com/mate-20-pro/help/bootloader-unlocking-method-t3914398
Update: Apparently doesn't work...
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Click to collapse
Russia, now work services
IT'S WORKING: (Mate 20X China Model)
I'll just go to the Russian website and i'll toke 5-6 minutes to obtain my unlock code with the chat...
The price 30 dollars US. :good::good::good::good::good::good::good:
Are you 100% sure? They don't have Mate 20X listed.
I can't believe I'm paying this much for unlock code.
36USD for me.. I did it, I hope this gets justified immediately with all the advantages of having a rooted device
[email protected] said:
IT'S WORKING: (Mate 20X China Model)
I'll just go to the Russian website and i'll toke 5-6 minutes to obtain my unlock code with the chat...
The price 30 dollars US. :good::good::good::good::good::good::good:
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Hi. Did you try the code? Did it work? Do you use a chat box in english? How did you pay?
EDIT: Ok. I did it. The sight is in Russian but he is fine talking in English. You pay him using PayPal. Then you give him imei in chat box. Took about 5 to 10 min and he then gave unlock code in chat box. Took a screenshot so I do not make mistake. I hope to try this weekend. If anyone has success (or does not) unlocking please say so!
Reporting for every body to know:
https://imei.by
generate unlock code for mine AL00 and now bootloader unlocked for 30$.
deleted.
can you help me to get my unlock bl code？
can you help me to get my unlock bl code？
---------- Post added at 05:06 AM ---------- Previous post was at 05:00 AM ----------
geogsm_1 said:
The server actually works, today received codes on 40 phones
I can make 2 phones for the proof
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can you help me to get my unlock bl code？
my email address is [email protected]
flatronics said:
I can't believe I'm paying this much for unlock code.
36USD for me.. I did it, I hope this gets justified immediately with all the advantages of having a rooted device
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What model are you using and did you receive your code?
I have AL00... got the code less than 5min after sending him screenshot of payment and providing him my IMEI
gothikserpent said:
What model are you using and did you receive your code?
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Price down! (20 USD) on imei.by
Seriously?? wow... I paid 36usd total but still that's great news.
?eat that Funkyhuawei!!
belam00r said:
Price down! (20 USD) on imei.by
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I just got my code from Ministry of Solutions. The guy was really cool and had my code in ten mins.
At first I was very hesitant, but after the price-drop down to 20 USD(18 euros) I decided to bite the bullet.
The guy was really responsive and the process took about 10 minutes; I decided to pay through paypal.
My wife will be away for the weekend so I'm going to root the hell out out my Mate 20x.
I guess the only thing left to do now is to actually try the code.
I'll keep you guys posted.
mscion said:
Hi. Did you try the code? Did it work? Do you use a chat box in english? How did you pay?
EDIT: Ok. I did it. The sight is in Russian but he is fine talking in English. You pay him using PayPal. Then you give him imei in chat box. Took about 5 to 10 min and he then gave unlock code in chat box. Took a screenshot so I do not make mistake. I hope to try this weekend. If anyone has success (or does not) unlocking please say so!
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Click to collapse
Sure i'll try it and perfect just send it imei n°1
Looks like FunkyHuawei is also providing codes for 20USD.
Seems to me that they're all getting the codes from the same source.
I just ordered from the Russian site, code came in 5min. I was so excited I didn't scroll down far enough to see that funky Huawei was offering then too, could have saved $2. I'll try it tonight and report back
AllanRSS said:
I just ordered from the Russian site, code came in 5min. I was so excited I didn't scroll down far enough to see that funky Huawei was offering then too, could have saved $2. I'll try it tonight and report back
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I paid $14.89 USD through Ministry of Solutions and got my code in less than 10 min.
Just did it through FunkyHuawei. The code was sent instantaneously ($20)
it has already been many years since huawei stopped releasing bootloader unlock codes
I wonder if maybe we have come up with a free solution in the meantime
thanks