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[Q] Why doesn't anyone receive my text messages?

Hey everyone,
ever since I updated from Android Kitkat to the L preview and the final release of Lollipop, I've had an issue with text messaging. I use the google hangouts app to send my text messages, I've verified my number within the Hangouts app and I've also selected it as my default messaging app. So the problem is: whenever I send a text message, the app says it's been sent through sms and money from my prepaid is taken as well, so I know it was actually processed by my carrier. But for some inexplicable reason, no one I text actually receives the message. I've tried to use an alternative app like tetra and the new stock messaging app from google with the same result. I haven't got a clue what could cause this, but because it occured after the update, I'm guessing it could be on the software side.
So has anyone experienced this and knows how to fix this? All answers are appreciated.
(I've a Dutch carrier, Vodafone)
*edit: Calling works fine.
**edit: fix: Make sure the APN of the hangouts app is the same as your phone's, apparently this may differ which causes complications
***edit: it didn't fix it, reverting to 4.4.4 did

Thubs said:
Hey everyone,
ever since I updated from Android Kitkat to the L preview and the final release of Lollipop, I've had an issue with text messaging. I use the google hangouts app to send my text messages, I've verified my number within the Hangouts app and I've also selected it as my default messaging app. So the problem is: whenever I send a text message, the app says it's been sent through sms and money from my prepaid is taken as well, so I know it was actually processed by my carrier. But for some inexplicable reason, no one I text actually receives the message. I've tried to use an alternative app like tetra and the new stock messaging app from google with the same result. I haven't got a clue what could cause this, but because it occured after the update, I'm guessing it could be on the software side.
So has anyone experienced this and knows how to fix this? All answers are appreciated.
(I've a Dutch carrier, Vodafone)
Click to expand...
Click to collapse
check to make sure that your whole apn is correct

Thubs said:
Hey everyone,
ever since I updated from Android Kitkat to the L preview and the final release of Lollipop, I've had an issue with text messaging. I use the google hangouts app to send my text messages, I've verified my number within the Hangouts app and I've also selected it as my default messaging app. So the problem is: whenever I send a text message, the app says it's been sent through sms and money from my prepaid is taken as well, so I know it was actually processed by my carrier. But for some inexplicable reason, no one I text actually receives the message. I've tried to use an alternative app like tetra and the new stock messaging app from google with the same result. I haven't got a clue what could cause this, but because it occured after the update, I'm guessing it could be on the software side.
So has anyone experienced this and knows how to fix this? All answers are appreciated.
(I've a Dutch carrier, Vodafone)
*edit: Calling works fine.
Click to expand...
Click to collapse
Works for me, Dutch T-Mobile.

simms22 said:
check to make sure that your whole apn is correct
Click to expand...
Click to collapse
Alright did that (double checked it with the carrier settings), but all settings were correct. Also I can receive text messages myself and can also call without any problems.

Thubs said:
Alright did that (double checked it with the carrier settings), but all settings were correct. Also I can receive text messages myself and can also call without any problems.
Click to expand...
Click to collapse
This should be Vodafone`s sms center number +31 654 08 81 000. Or else contact Vodafone to ask for some assistence.

gee2012 said:
This should be Vodafone`s sms center number +31 654 08 81 000. Or else contact Vodafone to ask for some assistence.
Click to expand...
Click to collapse
alright, will do, thanks!

I would like to add something new, it is very strange. I swapped my sim card with another person's sim card who also happens to own a nexus 5. When the sim cards were swapped, we were both able to send each other text messages from both phones and sim cards. But the moment I put my sim card back in my phone and sent a message, the other person didn't receive it. It seems like it isn't the phone's fault neither the sim card, but yet it is. I'm extremely confused.

Thubs said:
I would like to add something new, it is very strange. I swapped my sim card with another person's sim card who also happens to own a nexus 5. When the sim cards were swapped, we were both able to send each other text messages from both phones and sim cards. But the moment I put my sim card back in my phone and sent a message, the other person didn't receive it. It seems like it isn't the phone's fault neither the sim card, but yet it is. I'm extremely confused.
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Click to collapse
did you own/use an iphone and use imessage?

simms22 said:
did you own/use an iphone and use imessage?
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Click to collapse
I do own an ipod which had imessage. It wasn't linked to a phone number but it was linked to the same email as my hangouts. However, my sms has worked fine for months on my nexus 5 and I didn't switch to an iphone at any given moment.

Thubs said:
I do own an ipod which had imessage. It wasn't linked to a phone number but it was linked to the same email as my hangouts. However, my sms has worked fine for months on my nexus 5 and I didn't switch to an iphone at any given moment.
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Click to collapse
no idea then

simms22 said:
no idea then
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Click to collapse
Ah I fixed it! Apparently the APN from my phone's settings can differ from the APN of the hangouts app. By default it was onpda.stm.sk.ca instead of live.vodafone.com, I don't know why or how this is possible. Just glad it's fixed, thanks for the help anyway!

They may have blocked you

Alright I found out what the definitive problem is: Android 5.0
When I reverted to stock 4.4.4 I had NO issues whatsoever. But with the L preview and the official release I did have problems. I also tried to update from the stock 4.4.4 to 5.0 but I still couldn't text. Anway I hope it's just a carrier incompatibility thing that will soon be fixed.
If anyone knows how android 5.0 can impact and or can come up with a way to fix this manually, please let me know!

Additional update, I've contacted my Dutch carrier (Vodafone), and they informed me that they will look into it before the OTA update is released.

Thubs said:
Ah I fixed it! Apparently the APN from my phone's settings can differ from the APN of the hangouts app. By default it was onpda.stm.sk.ca instead of live.vodafone.com, I don't know why or how this is possible. Just glad it's fixed, thanks for the help anyway!
Click to expand...
Click to collapse
Is this a lasting fix for you? Would you share your exact APN and SMSC settings?
Thanks,
Willem

zycho42 said:
Is this a lasting fix for you? Would you share your exact APN and SMSC settings?
Thanks,
Willem
Click to expand...
Click to collapse
Nope it wasn't, it seemed lik a fix because I was able to send a message to 1 person but to no one else. So as I said, I'm back on Kitkat which is actually a permanent fix. I've contacted Vodafone about this issue and they said they will resolve it before the OTA comes out. But I can safely presume that you have the same issue? Let me know!
(My apn is exactly the same as here http://forum.portablegear.nl/mobiel-internet-instellingen-vodafone-apn-t7.html)

Thanks. Yes I'm having the same issue. Also tried those APN settings, but it didn't help.

Well I'm not sure weather it works.. Just give a try
In the settings->apps->Hangouts->uninstall updates
and then try sending some messages ...
if that does not then update the app from the playstore again and then try sending...
If still the problem persists then it is your SIM card problem try PORT or alternate SIM CARD .

Have you tried talking to your phone provider? Might be something on their end.

No it is Lollipop + Hangouts. There is a bug in the way it handles non-US texts. Watch the outgoing number and if it changes to +xx where xx is the country code then that is where your problem is. Google Lollipop country code and you should find some info.
It is also the same reason that I can't SMS short codes from Hangouts using Google Voice because it adds a +1. Hangouts on the PC or the GV app work just fine.
Sent from my Nexus 5 using XDA Free mobile app

Honor 8 fails to send SMS

I love this phone for so many reasons, but there are too many times I've sent a SMS (either in Messenger or Honor's stock app, Messaging) and the send fails. If I try again, it'll usually go, but I don't think it should ever happen. Any ideas?

azok79 said:
I love this phone for so many reasons, but there are too many times I've sent a SMS (either in Messenger or Honor's stock app, Messaging) and the send fails. If I try again, it'll usually go, but I don't think it should ever happen. Any ideas?
Click to expand...
Click to collapse
try checking the message center number etc in message settings. Cal your operator to confirm. Might happen when you switch to a new phone.

please read
check message center number if not entered call your service operator and ask for number also check mobile network,
no issue with phone problem is with your sim card

I've had this issue more and more with Android. It is very quick to decide there is no connection and will fail to send. Had this happen many times with both this phone and Nexus 6p.

azok79 said:
I love this phone for so many reasons, but there are too many times I've sent a SMS (either in Messenger or Honor's stock app, Messaging) and the send fails. If I try again, it'll usually go, but I don't think it should ever happen. Any ideas?
Click to expand...
Click to collapse
Check APN settings with your mobile operator.

zinko_pt said:
Check APN settings with your mobile operator.
Click to expand...
Click to collapse
Yes. Make sure your APN settings on the device match with your service providers. Call them directly to confirm this #. [ns]

I have same issue with Cricket. Huawei support was no help. Basically told me clear the cash and check APN. I use Cricket and there is no option to change it.
I guess I need to stick with Facebook app for messaging

fujii3163 said:
I have same issue with Cricket. Huawei support was no help. Basically told me clear the cash and check APN. I use Cricket and there is no option to change it.
I guess I need to stick with Facebook app for messaging
Click to expand...
Click to collapse
have you tried resetting APN? or factory resetting?

fujii3163 said:
I have same issue with Cricket. Huawei support was no help. Basically told me clear the cash and check APN. I use Cricket and there is no option to change it.
I guess I need to stick with Facebook app for messaging
Click to expand...
Click to collapse
Is that app region specific? I suspect it is and depending on your device version it might conflict.

Was there ever a resolution to this problem? I'm getting the same thing on Fido in Canada with the correct APN, correct message center number and the amount of time to factory reset. And the time it would take me to set everything up again on this phone would take far too long for me to justify a factory reset.

This issue just started today for me, I've had the phone for a while now... Maybe 2 months

I suffered the same problem. I gave up and ended up installing the non-bloated Google's Messenger application to send SMS. https://play.google.com/store/apps/details?id=com.google.android.apps.messaging Now I have fully working SMS'.

i have problem in sending sms. SMS NOT SENT appears. actually first time when i was sending an sms then i received an option please tick, to not send, it will cost, and i also tick on another option that KEEP ALWAYS my PRIORITY mean not to send an sms from my phone if it costs. now i cant sms to check my balance or any other information. plz help

US factory Unlocked Galaxy s7 edge SMS "not sent" error. Help!

I bought a brand new s7 edge, USA unlocked version (no carrier specific) and activated it on PP. I had to buy a Pp nano SIM as my previous phone, a verizon S5 , used a micro sim.
Activation went smoothly. My phone rebooted and "programmed" the SIM and I was immediately able to make calls, use data, and send and receive messages.
Then a few hours later, when sending SMS texts, my phone would get stuck sending texts, then after a few minutes report that the message could not be sent. I could retry over and over and it keeps failing.
Now for the strange parts..
1. The recipient is actually getting my texts despite my phone reporting it wasn't sent.
2. Sms works normal if I am on a call when I hit SEND.
3. Mms works normal in all situations.
So I have tried many things.. restoring to defaults, clearing system cache, resetting phone to factory defaults in bootloader.. Turning 4g data off, turning wifi off, and pretty much anything else you might find a on google search. .nothing solves it. I spent hours on PP support calls who had me do everything again, they reset / reprovisioned my sim which made it activate again.. still nothing.
It's driving me crazy getting 100 failed message errors a day.
I am thinking next I may try getting a new Sim.
Another option might be setting up a SIP caller app to use for messaging, like Csipsimple, but I'm not sure what settings to enter for pageplus, or if they even support SIP text & calls.
Please help! Any help is greatly appreciated!

Hello,
try clearing the data of the sms app
or else try another app from play store to see if the problem is from the buildin app

Thank you for the reply. I forgot to mention that yes I have tried that as well. I have cleared the SMS data several times and tried a couple different SMS apps like Google messages, Facebook Messenger, and a few others. They all have the issue.

You may take a look at this thread
https://forum.xda-developers.com/showthread.php?t=1060826

-Hope- said:
Hello,
try clearing the data of the sms app
or else try another app from play store to see if the problem is from the buildin app
Click to expand...
Click to collapse
-Hope- said:
You may take a look at this thread
https://forum.xda-developers.com/showthread.php?t=1060826
Click to expand...
Click to collapse
Thanks! I think you are right about the root of the problem. However the solution may not be so simple for me. The command *#*#INFO#*#* does nothing on my phone. I'm trying to find another way to edit that setting but having trouble. I'll keep searching but it sounds like a new SIM car might also solve it?

First take out your sim and check if its OK my friend asked me about an exact same issue with a note 3, I told them to take out the sim and try another one, we came to know that the sim was damaged by a way or another

-Hope- said:
First take out your sim and check if its OK my friend asked me about an exact same issue with a note 3, I told them to take out the sim and try another one, we came to know that the sim was damaged by a way or another
Click to expand...
Click to collapse
Thanks, I'm happy to order another SIM, however one thing that confuses me is how would the SMS go through fine when I'm on a phone call? If the message center number or sim were corrupted shouldn't it fail on a call as well?

Hello again, a corrupted SIM will surely cause both messaging and calling issues, i may recommend to test another SIM to check if the problem still exist, it yes, then it's from the SIM
and no, the message center isn't related to calls

SuzukiDan7 said:
Thanks, I'm happy to order another SIM, however one thing that confuses me is how would the SMS go through fine when I'm on a phone call? If the message center number or sim were corrupted shouldn't it fail on a call as well?
Click to expand...
Click to collapse
But I would like you to check another sim if available, since it's more like a phone problem and not a sim hmmmmm

Unfortunately I do not have another sim, so I ordered a other one to try and activate with.

Got my new SIM card and activated it today, still having the same problem.. ?

-Hope- said:
But I would like you to check another sim if available, since it's more like a phone problem and not a sim hmmmmm
Click to expand...
Click to collapse
Hope, any more ideas? I'm fresh out!
Is there some way to use a SIP or similar app to send SMS through using my normal number?
Or how about rooting my phone to try to hack the message center number or maybe the SIM card ?

SuzukiDan7 said:
Hope, any more ideas? I'm fresh out!
Is there some way to use a SIP or similar app to send SMS through using my normal number?
Or how about rooting my phone to try to hack the message center number or maybe the SIM card ?
Click to expand...
Click to collapse
Did it happen after an update ?
my question is are you trying to send to your friend or to a premium number such as a service provided by your carrier ?

-Hope- said:
But I would like you to check another sim if available, since it's more like a phone problem and not a sim hmmmmm
Click to expand...
Click to collapse
-Hope- said:
Did it happen after an update ?
my question is are you trying to send to your friend or to a premium number such as a service provided by your carrier ?
Click to expand...
Click to collapse
No it did not happen after any update, and no premium messaging of any kind.
Again the message does get to the recipient, its just my phone giving me the false error that it wasn't sent.

SuzukiDan7 said:
No it did not happen after any update, and no premium messaging of any kind.
Again the message does get to the recipient, its just my phone giving me the false error that it wasn't sent.
Click to expand...
Click to collapse
Try turning both WiFi and mobile data and trying to send
------
1.Install Handcent SMS
2. go to send message settings > delivery report
3. Here you can delete undelivered conversations and end your "messages not sent"
This app seems to work also.
----
Also check your network signal
---
Do another factory reset and try handcent again

-Hope- said:
Try turning both WiFi and mobile data and trying to send
------
1.Install Handcent SMS
2. go to send message settings > delivery report
3. Here you can delete undelivered conversations and end your "messages not sent"
This app seems to work also.
----
Also check your network signal
---
Do another factory reset and try handcent again
Click to expand...
Click to collapse
Have done all of the above, still not working .. haaaalpp

With Handcent I can set it to not vibrate or set off my message notification sound on failed messages, which helps.. but I still get the popups saying it failed.
Again I have to stress that messaging works fine when I'm on a call, where mobile data is not available.. but if I disable mobile data while not on call, it still fails to send. Surely this must suggest a possible solution, although I am not adept enough in Android to say what that is..

Hello,
Message app > settings > more settings
can you capture what do you got there ?

RCC not sending verification code

So the update hit last night and I can't get the rich communications chat code to send. It's just counts down and says "resend" and nothing. I tried restarting it and clearing the app. Any suggestions? Thanks!

I am having the same issues

I7
I have the same problem. It's pissing me off. It's been a week. I even called customer service to make sure there was no block on short codes on my line. And ya. Still nothing

Is anyone missing text messages? I have a high number of missed texts now.

speakeasy1 said:
Is anyone missing text messages? I have a high number of missed texts now.
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Click to collapse
Not that I've noticed

Same issue here. Haven't received another code. Hit resend and nada. Message is annoying.

Still nothing?

wizky911 said:
Still nothing?
Click to expand...
Click to collapse
I just ended up switching to another app

Weird issue can not recieve text messages

Ok so my p40 pro arrived today and i put my sim card in (using straight talk byop at&t sim). i can make calls and use data , i can also send text messages. but the phone will not receive any text messages.
so far i've did the following
factory reset the phone
reset network settings
tried manually entering APN settings
i even tried using Textra
None have worked, whats weird is i got rid of my Mate 30 pro last week and texting worked fine on that phone. Anyone have any suggestions that may help fix the issue?

Ok so i figured out the issue ,and thought id post it here in case anyone has the issue and gets frustrated not being able to receive messages .
so apparently now you have to treat google messages like apples iMessage. you have to "diasble" chat features on google messages before switching sim into a phone that doesn't support google messages natively. i wasn't aware of this needing to be done especially since i had a mate 30 pro 2 weeks ago that i stuck my sim in and it worked perfectly with texting.
so just a heads up if anyone has this same issue like i did.

I imagine the network message settings are wrong, here in the UK they have outgoing and incoming settings, I would compare the message service number from your old handset

EatSleepTechRepeat said:
I imagine the network message settings are wrong, here in the UK they have outgoing and incoming settings, I would compare the message service number from your old handset
Click to expand...
Click to collapse
i found out the issue (noted in my 2nd post) it was actually due to google messages "chat" . but thanks for the suggestion still

MixEvo said:
i found out the issue (noted in my 2nd post) it was actually due to google messages "chat" . but thanks for the suggestion still
Click to expand...
Click to collapse
any time, ive had issues similar in the past, chopping and changing sims in the past. Glad its sorted! :good: