Database Info

Hangouts does not support Short Codes

I was stunned to discover this morning that the DEFAULT messaging app cannot send SMS to Short Codes. I'd have to say I'm more than a little shocked that our texting app is missing core functionality.
I've already submitted a topic on Google's Product forum.

I just realized this myself and probably looked ridiculous standing in front of a short code and not being able to figure it out...
Sent from my Nexus 4 using Tapatalk

Does he use iPhone? ?
Sent from my Nexus 7 using xda app-developers app

sluflyer06 said:
I was stunned to discover this morning that the DEFAULT messaging app cannot send SMS to Short Codes. I'd have to say I'm more than a little shocked that our texting app is missing core functionality.
I've already submitted a topic on Google's Product forum.
Click to expand...
Click to collapse
are you sure it's hangout's problem? what's your carrier?
I can send short code without problem.

Well i feel dumb... you just need to scroll past all the G+ bs and contacts to get to the send sms option... it shouldnt be all the way at the bottom but whatever...

I have no problems sending to and receiving from short codes using Hangouts. Don't know why anyone else would have this problem. The first time I received one, it prompted to possibly incur charged from my Service Provider, but past that it acts just fine.

FourPointedFreak said:
I have no problems sending to and receiving from short codes using Hangouts. Don't know why anyone else would have this problem. The first time I received one, it prompted to possibly incur charged from my Service Provider, but past that it acts just fine.
Click to expand...
Click to collapse
On T-Mobile I got that same popup, and it says that the messages have been sent, but I do not receive any response back from the short code. Like the local radio station here is 48258. Usually you get a auto response saying thank you for txting blah blah blah. With hangouts I do not get that response.
https://productforums.google.com/forum/#!msg/hangouts/Yfvq91Fm4hs/o3pug7FaWBYJ

dabbill said:
On T-Mobile I got that same popup, and it says that the messages have been sent, but I do not receive any response back from the short code. Like the local radio station here is 48258. Usually you get a auto response saying thank you for txting blah blah blah. With hangouts I do not get that response.
https://productforums.google.com/forum/#!msg/hangouts/Yfvq91Fm4hs/o3pug7FaWBYJ
Click to expand...
Click to collapse
Yeah, see - I don't get that problem. I can properly respond and receive a response back and so on. I'm on AT&T - don't see why that would be carrier specific.

FourPointedFreak said:
Yeah, see - I don't get that problem. I can properly respond and receive a response back and so on. I'm on AT&T - don't see why that would be carrier specific.
Click to expand...
Click to collapse
Not sure, i have been much to lazy to download a 3rd party sms app to test it to see if its actually hangouts or carrier having issues. Might give it a try tonight and report back.

I always stored those few short codes like #225# or #932# in the Phonebook & dial from there. It's a Pop-up showing the info onscreen but not saved to as incoming SMS, unlike traditional non-smart phone like the old LG or Sony. Hangout is on the MMS path and that should explain the reasons for not being able to use it.

I just did a test from couple different SMS apps and none of them get a reply from 5 digit numbers. Also my google voice number is not getting a response, so I have no idea if it is working or not.

[Q] Why doesn't anyone receive my text messages?

Hey everyone,
ever since I updated from Android Kitkat to the L preview and the final release of Lollipop, I've had an issue with text messaging. I use the google hangouts app to send my text messages, I've verified my number within the Hangouts app and I've also selected it as my default messaging app. So the problem is: whenever I send a text message, the app says it's been sent through sms and money from my prepaid is taken as well, so I know it was actually processed by my carrier. But for some inexplicable reason, no one I text actually receives the message. I've tried to use an alternative app like tetra and the new stock messaging app from google with the same result. I haven't got a clue what could cause this, but because it occured after the update, I'm guessing it could be on the software side.
So has anyone experienced this and knows how to fix this? All answers are appreciated.
(I've a Dutch carrier, Vodafone)
*edit: Calling works fine.
**edit: fix: Make sure the APN of the hangouts app is the same as your phone's, apparently this may differ which causes complications
***edit: it didn't fix it, reverting to 4.4.4 did

Thubs said:
Hey everyone,
ever since I updated from Android Kitkat to the L preview and the final release of Lollipop, I've had an issue with text messaging. I use the google hangouts app to send my text messages, I've verified my number within the Hangouts app and I've also selected it as my default messaging app. So the problem is: whenever I send a text message, the app says it's been sent through sms and money from my prepaid is taken as well, so I know it was actually processed by my carrier. But for some inexplicable reason, no one I text actually receives the message. I've tried to use an alternative app like tetra and the new stock messaging app from google with the same result. I haven't got a clue what could cause this, but because it occured after the update, I'm guessing it could be on the software side.
So has anyone experienced this and knows how to fix this? All answers are appreciated.
(I've a Dutch carrier, Vodafone)
Click to expand...
Click to collapse
check to make sure that your whole apn is correct

Thubs said:
Hey everyone,
ever since I updated from Android Kitkat to the L preview and the final release of Lollipop, I've had an issue with text messaging. I use the google hangouts app to send my text messages, I've verified my number within the Hangouts app and I've also selected it as my default messaging app. So the problem is: whenever I send a text message, the app says it's been sent through sms and money from my prepaid is taken as well, so I know it was actually processed by my carrier. But for some inexplicable reason, no one I text actually receives the message. I've tried to use an alternative app like tetra and the new stock messaging app from google with the same result. I haven't got a clue what could cause this, but because it occured after the update, I'm guessing it could be on the software side.
So has anyone experienced this and knows how to fix this? All answers are appreciated.
(I've a Dutch carrier, Vodafone)
*edit: Calling works fine.
Click to expand...
Click to collapse
Works for me, Dutch T-Mobile.

simms22 said:
check to make sure that your whole apn is correct
Click to expand...
Click to collapse
Alright did that (double checked it with the carrier settings), but all settings were correct. Also I can receive text messages myself and can also call without any problems.

Thubs said:
Alright did that (double checked it with the carrier settings), but all settings were correct. Also I can receive text messages myself and can also call without any problems.
Click to expand...
Click to collapse
This should be Vodafone`s sms center number +31 654 08 81 000. Or else contact Vodafone to ask for some assistence.

gee2012 said:
This should be Vodafone`s sms center number +31 654 08 81 000. Or else contact Vodafone to ask for some assistence.
Click to expand...
Click to collapse
alright, will do, thanks!

I would like to add something new, it is very strange. I swapped my sim card with another person's sim card who also happens to own a nexus 5. When the sim cards were swapped, we were both able to send each other text messages from both phones and sim cards. But the moment I put my sim card back in my phone and sent a message, the other person didn't receive it. It seems like it isn't the phone's fault neither the sim card, but yet it is. I'm extremely confused.

Thubs said:
I would like to add something new, it is very strange. I swapped my sim card with another person's sim card who also happens to own a nexus 5. When the sim cards were swapped, we were both able to send each other text messages from both phones and sim cards. But the moment I put my sim card back in my phone and sent a message, the other person didn't receive it. It seems like it isn't the phone's fault neither the sim card, but yet it is. I'm extremely confused.
Click to expand...
Click to collapse
did you own/use an iphone and use imessage?

simms22 said:
did you own/use an iphone and use imessage?
Click to expand...
Click to collapse
I do own an ipod which had imessage. It wasn't linked to a phone number but it was linked to the same email as my hangouts. However, my sms has worked fine for months on my nexus 5 and I didn't switch to an iphone at any given moment.

Thubs said:
I do own an ipod which had imessage. It wasn't linked to a phone number but it was linked to the same email as my hangouts. However, my sms has worked fine for months on my nexus 5 and I didn't switch to an iphone at any given moment.
Click to expand...
Click to collapse
no idea then

simms22 said:
no idea then
Click to expand...
Click to collapse
Ah I fixed it! Apparently the APN from my phone's settings can differ from the APN of the hangouts app. By default it was onpda.stm.sk.ca instead of live.vodafone.com, I don't know why or how this is possible. Just glad it's fixed, thanks for the help anyway!

They may have blocked you

Alright I found out what the definitive problem is: Android 5.0
When I reverted to stock 4.4.4 I had NO issues whatsoever. But with the L preview and the official release I did have problems. I also tried to update from the stock 4.4.4 to 5.0 but I still couldn't text. Anway I hope it's just a carrier incompatibility thing that will soon be fixed.
If anyone knows how android 5.0 can impact and or can come up with a way to fix this manually, please let me know!

Additional update, I've contacted my Dutch carrier (Vodafone), and they informed me that they will look into it before the OTA update is released.

Thubs said:
Ah I fixed it! Apparently the APN from my phone's settings can differ from the APN of the hangouts app. By default it was onpda.stm.sk.ca instead of live.vodafone.com, I don't know why or how this is possible. Just glad it's fixed, thanks for the help anyway!
Click to expand...
Click to collapse
Is this a lasting fix for you? Would you share your exact APN and SMSC settings?
Thanks,
Willem

zycho42 said:
Is this a lasting fix for you? Would you share your exact APN and SMSC settings?
Thanks,
Willem
Click to expand...
Click to collapse
Nope it wasn't, it seemed lik a fix because I was able to send a message to 1 person but to no one else. So as I said, I'm back on Kitkat which is actually a permanent fix. I've contacted Vodafone about this issue and they said they will resolve it before the OTA comes out. But I can safely presume that you have the same issue? Let me know!
(My apn is exactly the same as here http://forum.portablegear.nl/mobiel-internet-instellingen-vodafone-apn-t7.html)

Thanks. Yes I'm having the same issue. Also tried those APN settings, but it didn't help.

Well I'm not sure weather it works.. Just give a try
In the settings->apps->Hangouts->uninstall updates
and then try sending some messages ...
if that does not then update the app from the playstore again and then try sending...
If still the problem persists then it is your SIM card problem try PORT or alternate SIM CARD .

Have you tried talking to your phone provider? Might be something on their end.

No it is Lollipop + Hangouts. There is a bug in the way it handles non-US texts. Watch the outgoing number and if it changes to +xx where xx is the country code then that is where your problem is. Google Lollipop country code and you should find some info.
It is also the same reason that I can't SMS short codes from Hangouts using Google Voice because it adds a +1. Hangouts on the PC or the GV app work just fine.
Sent from my Nexus 5 using XDA Free mobile app

US factory Unlocked Galaxy s7 edge SMS "not sent" error. Help!

I bought a brand new s7 edge, USA unlocked version (no carrier specific) and activated it on PP. I had to buy a Pp nano SIM as my previous phone, a verizon S5 , used a micro sim.
Activation went smoothly. My phone rebooted and "programmed" the SIM and I was immediately able to make calls, use data, and send and receive messages.
Then a few hours later, when sending SMS texts, my phone would get stuck sending texts, then after a few minutes report that the message could not be sent. I could retry over and over and it keeps failing.
Now for the strange parts..
1. The recipient is actually getting my texts despite my phone reporting it wasn't sent.
2. Sms works normal if I am on a call when I hit SEND.
3. Mms works normal in all situations.
So I have tried many things.. restoring to defaults, clearing system cache, resetting phone to factory defaults in bootloader.. Turning 4g data off, turning wifi off, and pretty much anything else you might find a on google search. .nothing solves it. I spent hours on PP support calls who had me do everything again, they reset / reprovisioned my sim which made it activate again.. still nothing.
It's driving me crazy getting 100 failed message errors a day.
I am thinking next I may try getting a new Sim.
Another option might be setting up a SIP caller app to use for messaging, like Csipsimple, but I'm not sure what settings to enter for pageplus, or if they even support SIP text & calls.
Please help! Any help is greatly appreciated!

Hello,
try clearing the data of the sms app
or else try another app from play store to see if the problem is from the buildin app

Thank you for the reply. I forgot to mention that yes I have tried that as well. I have cleared the SMS data several times and tried a couple different SMS apps like Google messages, Facebook Messenger, and a few others. They all have the issue.

You may take a look at this thread
https://forum.xda-developers.com/showthread.php?t=1060826

-Hope- said:
Hello,
try clearing the data of the sms app
or else try another app from play store to see if the problem is from the buildin app
Click to expand...
Click to collapse
-Hope- said:
You may take a look at this thread
https://forum.xda-developers.com/showthread.php?t=1060826
Click to expand...
Click to collapse
Thanks! I think you are right about the root of the problem. However the solution may not be so simple for me. The command *#*#INFO#*#* does nothing on my phone. I'm trying to find another way to edit that setting but having trouble. I'll keep searching but it sounds like a new SIM car might also solve it?

First take out your sim and check if its OK my friend asked me about an exact same issue with a note 3, I told them to take out the sim and try another one, we came to know that the sim was damaged by a way or another

-Hope- said:
First take out your sim and check if its OK my friend asked me about an exact same issue with a note 3, I told them to take out the sim and try another one, we came to know that the sim was damaged by a way or another
Click to expand...
Click to collapse
Thanks, I'm happy to order another SIM, however one thing that confuses me is how would the SMS go through fine when I'm on a phone call? If the message center number or sim were corrupted shouldn't it fail on a call as well?

Hello again, a corrupted SIM will surely cause both messaging and calling issues, i may recommend to test another SIM to check if the problem still exist, it yes, then it's from the SIM
and no, the message center isn't related to calls

SuzukiDan7 said:
Thanks, I'm happy to order another SIM, however one thing that confuses me is how would the SMS go through fine when I'm on a phone call? If the message center number or sim were corrupted shouldn't it fail on a call as well?
Click to expand...
Click to collapse
But I would like you to check another sim if available, since it's more like a phone problem and not a sim hmmmmm

Unfortunately I do not have another sim, so I ordered a other one to try and activate with.

Got my new SIM card and activated it today, still having the same problem.. ?

-Hope- said:
But I would like you to check another sim if available, since it's more like a phone problem and not a sim hmmmmm
Click to expand...
Click to collapse
Hope, any more ideas? I'm fresh out!
Is there some way to use a SIP or similar app to send SMS through using my normal number?
Or how about rooting my phone to try to hack the message center number or maybe the SIM card ?

SuzukiDan7 said:
Hope, any more ideas? I'm fresh out!
Is there some way to use a SIP or similar app to send SMS through using my normal number?
Or how about rooting my phone to try to hack the message center number or maybe the SIM card ?
Click to expand...
Click to collapse
Did it happen after an update ?
my question is are you trying to send to your friend or to a premium number such as a service provided by your carrier ?

-Hope- said:
But I would like you to check another sim if available, since it's more like a phone problem and not a sim hmmmmm
Click to expand...
Click to collapse
-Hope- said:
Did it happen after an update ?
my question is are you trying to send to your friend or to a premium number such as a service provided by your carrier ?
Click to expand...
Click to collapse
No it did not happen after any update, and no premium messaging of any kind.
Again the message does get to the recipient, its just my phone giving me the false error that it wasn't sent.

SuzukiDan7 said:
No it did not happen after any update, and no premium messaging of any kind.
Again the message does get to the recipient, its just my phone giving me the false error that it wasn't sent.
Click to expand...
Click to collapse
Try turning both WiFi and mobile data and trying to send
------
1.Install Handcent SMS
2. go to send message settings > delivery report
3. Here you can delete undelivered conversations and end your "messages not sent"
This app seems to work also.
----
Also check your network signal
---
Do another factory reset and try handcent again

-Hope- said:
Try turning both WiFi and mobile data and trying to send
------
1.Install Handcent SMS
2. go to send message settings > delivery report
3. Here you can delete undelivered conversations and end your "messages not sent"
This app seems to work also.
----
Also check your network signal
---
Do another factory reset and try handcent again
Click to expand...
Click to collapse
Have done all of the above, still not working .. haaaalpp

With Handcent I can set it to not vibrate or set off my message notification sound on failed messages, which helps.. but I still get the popups saying it failed.
Again I have to stress that messaging works fine when I'm on a call, where mobile data is not available.. but if I disable mobile data while not on call, it still fails to send. Surely this must suggest a possible solution, although I am not adept enough in Android to say what that is..

Hello,
Message app > settings > more settings
can you capture what do you got there ?

No SMS/MMS on Verizon

*SOLVED* (See my post #11)
Hello all,
I'm having trouble getting any text on my U12+. I've seen one other case on androidCentral forums but not much of any results. Figure i would chime in and see if anyone else figured this out.

I had this issue as well. I had to go to a Verizon store and get a new sim card, which he activated in my old HTC 10 then put into the U12+. After that the tech suspended my sms service then reactivated and I was good to go. The only issue I have is that I can not receive MMS messages from any 3rd party app, so I am stuck using the stock one.

Call Verizon -- spent 3 minutes with a level 1 technician who re-provisioned the phone for sms & mms. All is working as expected (although the stock messaging system wouldn't send GIFs, but I downloaded Textra and it works fine).

Icculus760 said:
Call Verizon -- spent 3 minutes with a level 1 technician who re-provisioned the phone for sms & mms. All is working as expected (although the stock messaging system wouldn't send GIFs, but I downloaded Textra and it works fine).
Click to expand...
Click to collapse
Are you able to receive mms in Textra? I can send mms and sms in any app, but can only receive mms pictures in Verizon messages
Sent from my HTC U12+ using Tapatalk

Unmoses said:
Are you able to receive mms in Textra? I can send mms and sms in any app, but can only receive mms pictures in Verizon messages
Sent from my HTC U12+ using Tapatalk
Click to expand...
Click to collapse
Soooooooo, it turns out there's an MMS bug with Textra which hasn't been fixed yet. I tried all the suggested steps (clean install, change MMS behavior, modify APN settings, etc) and MMS doesn't work with Textra. I emailed the developers and we'll see what happens.
I then downloaded Pulse and everything works as expected with that app. Not sure about any other third party messaging apps right now.

Icculus760 said:
Soooooooo, it turns out there's an MMS bug with Textra which hasn't been fixed yet. I tried all the suggested steps (clean install, change MMS behavior, modify APN settings, etc) and MMS doesn't work with Textra. I emailed the developers and we'll see what happens.
I then downloaded Pulse and everything works as expected with that app. Not sure about any other third party messaging apps right now.
Click to expand...
Click to collapse
I emailed textra support over the weekend and after running through all the settings, they had me install android messages and that did not work with MMS as well. I tried with a few other 3rd party apps and they came to the conclusion that it is an android Oreo bug and they can't do anything to fix it.

Thanks everyone! I will try the steps mentioned above and report back.

Interestingly enough mms receive works for me on Verizon messages and the default htc text app. It does not work (just receiving pics) in Textra or Android messages. This feels like an OS side issue? I was on the phone with tier 2 support when I first got it and they reprovisioned twice. Then said just use the apps that work lol
Sent from my HTC U12+ using Tapatalk

Hey Guys I have something similar I have a ticket opened with tier 2 but my problem is that I can't get incoming text messages. I can send from the stock app but just no incoming... I factory reset twice, reset network settings twice but still same problem. Also tried the android messages app and Verizon app.

daillcyruz said:
Hey Guys I have something similar I have a ticket opened with tier 2 but my problem is that I can't get incoming text messages. I can send from the stock app but just no incoming... I factory reset twice, reset network settings twice but still same problem. Also tried the android messages app and Verizon app.
Click to expand...
Click to collapse
That's what my issue is. Can send but not receive. Haven't called yet. I'm going to in just a bit. Will report back.

Just got off the phone with Level 2 support. He tried reprogramming the sim card but that didn't work.
BUT he dug deep and did what he called a "CDMA list feature activation"
and then my text and mms started coming through in android messages. also voicemail. apparently that was also affected.
Hope that helps everybody. call support and let them know about this. skip the guess work.

THUNDEROID said:
Just got off the phone with Level 2 support. He tried reprogramming the sim card but that didn't work.
BUT he dug deep and did what he called a "CDMA list feature activation"
and then my text and mms started coming through in android messages. also voicemail. apparently that was also affected.
Hope that helps everybody. call support and let them know about this. skip the guess work.
Click to expand...
Click to collapse
OMG PRAISE the heavens. I called it in and told them exactly that and prest bingo works 100 %

daillcyruz said:
OMG PRAISE the heavens. I called it in and told them exactly that and prest bingo works 100 %
Click to expand...
Click to collapse
Awesome!
Glad it's working for someone else ?

THUNDEROID said:
Just got off the phone with Level 2 support. He tried reprogramming the sim card but that didn't work.
BUT he dug deep and did what he called a "CDMA list feature activation"
and then my text and mms started coming through in android messages. also voicemail. apparently that was also affected.
Hope that helps everybody. call support and let them know about this. skip the guess work.
Click to expand...
Click to collapse
Have you tried using a 3rd part app for texting like Textra to see if it works? I can only use the default stock app but called to see if this would fix anything on my end. Level 2 support told me that the CDMA list feature was already activated and they could not remove it from my account as it was active.

Jarras said:
Have you tried using a 3rd part app for texting like Textra to see if it works? I can only use the default stock app but called to see if this would fix anything on my end. Level 2 support told me that the CDMA list feature was already activated and they could not remove it from my account as it was active.
Click to expand...
Click to collapse
All I use is Android messager and occasionally switch to the stock messenger to send higher quality picture messages. So far everything I've done on Android messager is working.

THUNDEROID said:
All I use is Android messager and occasionally switch to the stock messenger to send higher quality picture messages. So far everything I've done on Android messager is working.
Click to expand...
Click to collapse
Guess I'm stuck with stock, I sent myself a picture with android messenger that timed out and said "Message expired or not available". Very annoying whatever is going on.

Jarras said:
Guess I'm stuck with stock, I sent myself a picture with android messenger that timed out and said "Message expired or not available". Very annoying whatever is going on.
Click to expand...
Click to collapse
Textra developer suggested turning off MMS Auto Retrieve in stock messaging app, rebooting, and trying to do MMS with Textra again. It didn't work for me, but can't hurt you to try it with android messenger. Even with Textra MMS timeout issues, Pulse is working perfectly for me. Maybe give that app a shot? YMMV ... just throwing out some ideas for you.

Icculus760 said:
Textra developer suggested turning off MMS Auto Retrieve in stock messaging app, rebooting, and trying to do MMS with Textra again. It didn't work for me, but can't hurt you to try it with android messenger. Even with Textra MMS timeout issues, Pulse is working perfectly for me. Maybe give that app a shot? YMMV ... just throwing out some ideas for you.
Click to expand...
Click to collapse
Just tried it, no go as well. Funny thing is, i froze the stock messages with titanium as well, but it thawed itself on reboot. I'll give Pulse a try, does it compress images sent?

Jarras said:
Just tried it, no go as well. Funny thing is, i froze the stock messages with titanium as well, but it thawed itself on reboot. I'll give Pulse a try, does it compress images sent?
Click to expand...
Click to collapse
Not 100% sure about compression, but there didn't seem to be any loss in quality when I texted pictures or animated GIFs to myself

Icculus760 said:
Not 100% sure about compression, but there didn't seem to be any loss in quality when I texted pictures or animated GIFs to myself
Click to expand...
Click to collapse
Pulse works great, wonder why other apps are having issues. Thanks for the recommendation!

Weird issue can not recieve text messages

Ok so my p40 pro arrived today and i put my sim card in (using straight talk byop at&t sim). i can make calls and use data , i can also send text messages. but the phone will not receive any text messages.
so far i've did the following
factory reset the phone
reset network settings
tried manually entering APN settings
i even tried using Textra
None have worked, whats weird is i got rid of my Mate 30 pro last week and texting worked fine on that phone. Anyone have any suggestions that may help fix the issue?

Ok so i figured out the issue ,and thought id post it here in case anyone has the issue and gets frustrated not being able to receive messages .
so apparently now you have to treat google messages like apples iMessage. you have to "diasble" chat features on google messages before switching sim into a phone that doesn't support google messages natively. i wasn't aware of this needing to be done especially since i had a mate 30 pro 2 weeks ago that i stuck my sim in and it worked perfectly with texting.
so just a heads up if anyone has this same issue like i did.

I imagine the network message settings are wrong, here in the UK they have outgoing and incoming settings, I would compare the message service number from your old handset

EatSleepTechRepeat said:
I imagine the network message settings are wrong, here in the UK they have outgoing and incoming settings, I would compare the message service number from your old handset
Click to expand...
Click to collapse
i found out the issue (noted in my 2nd post) it was actually due to google messages "chat" . but thanks for the suggestion still

MixEvo said:
i found out the issue (noted in my 2nd post) it was actually due to google messages "chat" . but thanks for the suggestion still
Click to expand...
Click to collapse
any time, ive had issues similar in the past, chopping and changing sims in the past. Glad its sorted! :good: