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Hi everyone,
I have been using my nexus 5 since 4-5 days now and everything was working fine till last night when whatsapp started giving me errors (unfortunately app has been closed). I uninstalled whatsapp and when I am trying to re install it, its now giving me error "unknown error code on application install -24"
I have tried installing via apk, playstore's website, cleared the cache and data of playstore app, rebooted phone but nothing works.
I am hesitant to root my nexus 5 as there is no official recovery available and people are having issues when rooting the device and I cannot afford to have an unstable phone. Hard reset is an option but I would like to avoid it if possible. I have read that if I delete the related whatsapp folder from data/data folder somehow then it will fix the issue. Is there any way I could access and delete that folder without being rooted or if someone has any other solution to my problem.
Any help is much appreciated
Kamran9558 said:
Hi everyone,
I have been using my nexus 5 since 4-5 days now and everything was working fine till last night when whatsapp started giving me errors (unfortunately app has been closed). I uninstalled whatsapp and when I am trying to re install it, its now giving me error "unknown error code on application install -24"
I have tried installing via apk, playstore's website, cleared the cache and data of playstore app, rebooted phone but nothing works.
I am hesitant to root my nexus 5 as there is no official recovery available and people are having issues when rooting the device and I cannot afford to have an unstable phone. Hard reset is an option but I would like to avoid it if possible. I have read that if I delete the related whatsapp folder from data/data folder somehow then it will fix the issue. Is there any way I could access and delete that folder without being rooted or if someone has any other solution to my problem.
Any help is much appreciated
Click to expand...
Click to collapse
Same thing happened to me, Did you enable ART? Because that's what caused my errors (force closing). After switching back to Dalvik and trying to re-install, i was getting -24 error on the play store. I rebooted a few times and left it for a few hours. Tried again and it worked.
Whatsapp is i believe in-compatible with ART.
ronilzizou said:
Same thing happened to me, Did you enable ART? Because that's what caused my errors (force closing). After switching back to Dalvik and trying to re-install, i was getting -24 error on the play store. I rebooted a few times and left it for a few hours. Tried again and it worked.
Whatsapp is i believe in-compatible with ART.
Click to expand...
Click to collapse
Yes, I switched to ART . I went back to Dalvik and tried installing it but it still didnt work
Kamran9558 said:
Yes, I switched to ART . I went back to Dalvik and tried installing it but it still didnt work
Click to expand...
Click to collapse
Okay, As for as i know, it did fix itself when i rebooted a few times and after a while it just worked.
Things i also tried that might have helped. Clear cache for the playstore which you tried. i would do this again after you switched back to Dalvik. and make sure whatsapp is uninstalled before switching to Dalvik. Once you switch back and have cleared cache from the playstore, try to re-install Whatsapp.
As for the backup, on your phone is a whatsapp folder that has a backup of your messages and photos etc. When you re-install whatsapp it'll pick that up and restore your stuff. There is no need to delete that folder.
I Hope that fixes it for you.
ronilzizou said:
Okay, As for as i know, it did fix itself when i rebooted a few times and after a while it just worked.
Things i also tried that might have helped. Clear cache for the playstore which you tried. i would do this again after you switched back to Dalvik. and make sure whatsapp is uninstalled before switching to Dalvik. Once you switch back and have cleared cache from the playstore, try to re-install Whatsapp.
As for the backup, on your phone is a whatsapp folder that has a backup of your messages and photos etc. When you re-install whatsapp it'll pick that up and restore your stuff. There is no need to delete that folder.
I Hope that fixes it for you.
Click to expand...
Click to collapse
Ok, Here is what I did.
After switching back to Dalvik I rebooted the phone couple of times, Cleared the data and cache of playstore app then tried downloading again but still the same error
Kamran9558 said:
Ok, Here is what I did.
After switching back to Dalvik I rebooted the phone couple of times, Cleared the data and cache of playstore app then tried downloading again but still the same error
Click to expand...
Click to collapse
Right so far thats what i did, and thats exactly what happened to me. I just left it for a few hours and tried again it worked. Just give it a few hours and re-try / reboot and re-try.
It didnt work. I had to factory reset my phone eventually and wasted my evening doing all the restores, I wish Android had a seamless backup system something like that of Apple's. Helium/Titanium/mybackup, all of them have some kind of flaws
Kamran9558 said:
It didnt work. I had to factory reset my phone eventually and wasted my evening doing all the restores, I wish Android had a seamless backup system something like that of Apple's. Helium/Titanium/mybackup, all of them have some kind of flaws
Click to expand...
Click to collapse
Than you are not using TB or Helium as you should bro, app and data restoring always worked perfectly for me
gee2012 said:
Than you are not using TB or Helium as you should bro, app and data restoring always worked perfectly for me
Click to expand...
Click to collapse
I am not rooted at the moment so TB wasnt really an option. Helium works fine only for apps and their data but I am looking for something that can restore my phone exactly how it was before the reset including home screens, settings etc without being rooted.
Kamran9558 said:
I am not rooted at the moment so TB wasnt really an option. Helium works fine only for apps and their data but I am looking for something that can restore my phone exactly how it was before the reset including home screens, settings etc without being rooted.
Click to expand...
Click to collapse
That what you are looking for would be a nandroid backup made in a custom recovery, that restores everything. But not possible without root.
Hi,
I have the same problem. Error -24 if I want to install Whatsapp from Google Play Store. Local installation after downloading the APK from Whatsapp gives also an error (app not installed).
Tried several times to delete the cache and setting of the Play Store app and the Google Framework. Followed by restarts of the phone. Until now I was NOT succesful.
As far as I read on other forums, the problem is, that in data/data/ already exists a Whatsapp-directory and therefore Whatsapp doesn't want to install. You could delete this directory, but only if you are rooted. I avoided this step until now, because it's a new phone with warranty and after rooting, all data ist wiped.
I also tried adb to delete this directory, but same effect. Because the phone is not rooted, I can't remove this directory by remote shell.
Is there no way to clean up such remains WITHOUT root?
Greets,
scuba4436
On my (rooted) S7 I suddenly notices that the Google services and play store were GONE. After installing these from GAPPS, I notice that several apps are disappearing.
I don't know why, don't know how, but I do know it concerns both system apps as well as user apps.
eg: I lost Waze (user app) this morning and, after a reboot, es explorer (user app), Google pictures (system app) and the gallery (also system app).
What can I do to prevent this from happening again?
I did make a titanium backup and a TWRP backup, but of cause it's unacceptable to work with my phone: clicking on an icon has about 2% change that the app is gone!
I noticed others that have this problem too, but I have nothing installed to the external SD card (which, btw. is a pain in the @SS with marshmallow)
No one can help me?
Still on every reboot I lose apps, both user and system apps.
Annoyingly is also that titanium backup cannot restore system apps!
I had link 2nd and foldermount, but removed both before. They are not installed, but still this is happening.
Please, please help!
BTW: a factory reset won't get me my system apps back, right?
I'm also having the exact same problem. Tried to search for a solution but to no avail... This is so frustrating...
what apps are missing ?
i have not seen anything like that
Randomly any apps it feels like removing. System apps, user installed apps. Once my google play store got uninstalled.
Sent from my SM-G930F using Tapatalk
u say u installed GAPPS , maybe thats the problem
Bright.light did, I didn't.
Sent from my SM-G930F using Tapatalk
I think this might be because I flashed ExtSD_Fix_rw-signed-v1.9b.zip
This is used to change the permissions for the external card.
It messes with /system/etc/permissions/platform.xml and /data/system/packages.xml
maybe that got wrong, so I made a factory reset and started all over. Now it works, even with xposed and root.
btw: It's only after I lost the play store/google services that I installed GAPPS, so GAPPS is not the problem.
Same here. I tried to revert to the packages.xml before the flash but it didn't work. Apps still getting uninstalled. So a factory reset did the trick for you? Did u flash ExtSD again after the reset?
Sent from my SM-G930F using Tapatalk
madhero said:
Same here. I tried to revert to the packages.xml before the flash but it didn't work. Apps still getting uninstalled. So a factory reset did the trick for you? Did u flash ExtSD again after the reset?
Sent from my SM-G930F using Tapatalk
Click to expand...
Click to collapse
No, I removed this ExtSD immediately, just to be sure that I won't flash it again.
For the moment I learn to live with this problem. It's possible because most sophisticated apps are already requesting the correct rights. Including the root capabilities it works as I like it to work.
When there is a better solution, I will TWRP backup and try that one, but this ExtSD is not the correct way.
I haven't found the thread, or else I would have put a warning in there too...
I have changed the permissions and ownership of the files in newer versions. Tonight I will release v2.8 with additional logging to help me finish this thing.
The ExtSD Fix thread is here.
rufus.wilson said:
I have changed the permissions and ownership of the files in newer versions. Tonight I will release v2.8 with additional logging to help me finish this thing.
The ExtSD Fix thread is here.
Click to expand...
Click to collapse
Thank rufus! Still appreciate your work on this. Don't take it the wrong way that I'm blaming this app. Users install at their own risk, so it's all in the user. [emoji4]
Sent from my SM-G930F using Tapatalk
madhero said:
Thank rufus! Still appreciate your work on this. Don't take it the wrong way that I'm blaming this app. Users install at their own risk, so it's all in the user. [emoji4]
Sent from my SM-G930F using Tapatalk
Click to expand...
Click to collapse
No bad feelings ?
My stuff does not work as well as I want it to yet and that frustrates me quite a bit...
Please join the testing team to help. If you don't want to mess your system, nandroid backup before flash and then restore. I hope the apps disappear quickly though... I know it is a pain to loose data/settings/texts/call logs...
rufus.wilson said:
No bad feelings
My stuff does not work as well as I want it to yet and that frustrates me quite a bit...
Please join the testing team to help. If you don't want to mess your system, nandroid backup before flash and then restore. I hope the apps disappear quickly though... I know it is a pain to loose data/settings/texts/call logs...
Click to expand...
Click to collapse
I didn't loose those things, however, since my backup was 'old', I just started all over, only retrieving some items from backup selectively.
No hard feelings for the ExtSD, I know it's my own risk
I do hope that the development of ExtSD will continue and that there will be a time that we beat this monster problem! :good: Or that Google finally understands that this is NOT wat we want!
btw: I have several apps which I cannot use anymore because of these ridiculous rights.:crying:
I have the same trouble with missing apps on my rooted 5.0 Lollipop phone.
I find that the missing apps usually have two copies of themselves in the data\app directory.
What I describe will apply to all updated system apps and user apps:
For example playstore is a system app but, after it is updated it is stored as data\app\com.android.vending-1 for the first update. Then data\app\com.android.vending-2 for the 2nd update.
Further updates will alternate between these two storage locations.
If something goes wrong and data\app\com.android.vending-1 does not get deleted you will have two copies of Playstore which I think will lead to a randomly disappearing Playstore.
I delete the oldest dated of the two storage locations and reboot phone. If still missing I reinstall the app and make sure there is only one copy in data\app directory, I will delete the oldest again.
I have auto update apps turned off to reduce the problem. I have a TWRP backup so I do not worry about messing up the phone.
Good Luck!
Yes, this is a straight-forward fail - I am running a CM13-based ROM and flashed a nightly build (has been redrawn meanwhile) onto my N5 without backing up first. Right after the first reboot, I received a "Play Services has stopped working" error message and this keeps appearing all the time. Additionally, the Google Now Launcher has disappeared from my launcher list - and of course, all the Play Services-dependent features don't work, i.e. Chrome, Contacts sync, Play Store and so on. So, my phone basically is useless.
I suspect all the problems arise from the non-working Play Services. I managed to uninstall them after deactivating the Android Device Manager and re-installed the latest version, but this didn't fix the problem. Is there anything else I can try? Or is there no way around a complete wipe?
have u flashed Gapps?
Tried it, but didn't help either. I'll just go for a full wipe now. But thank you for answering!
YassinTP said:
Tried it, but didn't help either. I'll just go for a full wipe now. But thank you for answering!
Click to expand...
Click to collapse
try clearing Cache and dalvik cache and then delete the host file from "etc" folder!
I should've tried deleting the host file. Wiping Dalvik and Cache didn't work before...
Anyway, I took the opportunity, put my 32GB mainboard in and set up everything from scratch.
Are you using amplify?
No, I didn't use that.
Has anyone else tried backing up all the new "apps" with TB? I installed my wife's P3 (upgrade with flash-all minus -w) and have no issues at all except that media storage "app" will not backup. It never moves and even after 30 minutes of waiting crashes the system to the point of needing a reboot even if TB is force closed. All other new stuff backed up fine.
sliding_billy said:
Has anyone else tried backing up all the new "apps" with TB? I installed my wife's P3 (upgrade with flash-all minus -w) and have no issues at all except that media storage "app" will not backup. It never moves and even after 30 minutes of waiting crashes the system to the point of needing a reboot even if TB is force closed. All other new stuff backed up fine.
Click to expand...
Click to collapse
It gives me the same failure and I notice that it is mostly because of the root that app is handled with that I am waiting for the root to be able to use it in the betas if it could be rooted but in this version I am suffering the same as you
vickmen said:
It gives me the same failure and I notice that it is mostly because of the root that app is handled with that I am waiting for the root to be able to use it in the betas if it could be rooted but in this version I am suffering the same as you
Click to expand...
Click to collapse
Not sure what you mean by "root that app is handled with." Canary Magisk is the only root that works on 11, and I wasn't even on the beta 11.
sliding_billy said:
Not sure what you mean by "root that app is handled with." Canary Magisk is the only root that works on 11, and I wasn't even on the beta 11.
Click to expand...
Click to collapse
Of course, if in all the betas I even solved it, I already have root, a youtuber who is dedicated to pixels in all android betas made him root and today I root for pixel 3 and I have it
Guia: https://www.youtube.com/channel/UCUWBye5gZ6ffAv458I6hKTg
Above I leave the link for you to see
sliding_billy said:
Has anyone else tried backing up all the new "apps" with TB? I installed my wife's P3 (upgrade with flash-all minus -w) and have no issues at all except that media storage "app" will not backup. It never moves and even after 30 minutes of waiting crashes the system to the point of needing a reboot even if TB is force closed. All other new stuff backed up fine.
Click to expand...
Click to collapse
I haven't tried on official version but up until beta 3 I haven't tried and it worked
Zehlek said:
I haven't tried on official version but up until beta 3 I haven't tried and it worked
Click to expand...
Click to collapse
You mean the media storage app backed up? That is the only one failing for me. I just have to remember to unselect it.
sliding_billy said:
Has anyone else tried backing up all the new "apps" with TB? I installed my wife's P3 (upgrade with flash-all minus -w) and have no issues at all except that media storage "app" will not backup. It never moves and even after 30 minutes of waiting crashes the system to the point of needing a reboot even if TB is force closed. All other new stuff backed up fine.
Click to expand...
Click to collapse
Thank God for XDA.
I think the answer to why Titanium Backup can't backup Media Storage is in this article:
Storage updates in Android...
I just can't figure out where. LOL
Have a great day!
Homeboy76 said:
Thank God for XDA.
I think the answer to why Titanium Backup can't backup Media Storage is in this article:
Storage updates in Android...
I just can't figure out where. LOL
Have a great day!
Click to expand...
Click to collapse
Thanks. I'll give it a read and keep remembering to uncheck it.
sliding_billy said:
Thanks. I'll give it a read and keep remembering to uncheck it.
Click to expand...
Click to collapse
titanium backup fc why?
Homeboy76 said:
titanium backup fc why?
Click to expand...
Click to collapse
Not sure I understand your question, but if Media Storage is included in apps to be backed up you need to force close TB to even make the phone respond to much of anything since it is hung in the backup process that never completes. Either way, you need to reboot completely to function normally again.
sliding_billy said:
Not sure I understand your question, but if Media Storage is included in apps to be backed up you need to force close TB to even make the phone respond to much of anything since it is hung in the backup process that never completes. Either way, you need to reboot completely to function normally again.
Click to expand...
Click to collapse
This is what happened: Media storage hung up, I rebooted and tried to open Titanium Backup got fc. uninstalled tibu reinstalled it rebooted and tried to open tibu fc. What is going on?
Homeboy76 said:
Heres what happened: Media storage hung up, I rebooted and tried to open Titanium Backup got fc. uninstalled tibu reinstalled it rebooted and tried to open tibu fc. What is going on?
Click to expand...
Click to collapse
Now I get your question. Fortunately, that has not happened to me. I have not had to reinstall or even clear cache/data in TB. The only thing I have done different is I've hit the home button that still responded (once I considered it frozen) and then opened TB in settings and force closed it before the reboot. Everything was fine after that.
sliding_billy said:
Now I get your question. Fortunately, that has not happened to me. I have not had to reinstall or even clear cache/data in TB. The only thing I have done different is I've hit the home button that still responded (once I considered it frozen) and then opened TB in settings and force closed it before the reboot. Everything was fine after that.
Click to expand...
Click to collapse
Fixed it! Would you share the, detailed, steps needed to skip Media storage?
Homeboy76 said:
Fixed it! Would you share the, detailed, steps needed to skip Media storage?
Click to expand...
Click to collapse
No real steps. Just uncheck it from the list of "apps" that are checked when you go to batch actions-all/[run]backup new user+system apps & newer versions. Then execute the backup.
sliding_billy said:
No real steps. Just uncheck it from the list of "apps" that are checked when you go to batch actions-all/[run]backup new user+system apps & newer versions. Then execute the backup.
Click to expand...
Click to collapse
I thought I had to create a label to skip a file. lol
Done!
This happened to me too. No update yet for Titanium backup that fixes it.
---------- Post added at 03:26 AM ---------- Previous post was at 03:22 AM ----------
I think this might cause some issues for Titanium backup:
If your app targets Android 11, it cannot access the files in any other app's data directory, even if the other app targets Android 8.1 (API level 27) or lower and has made the files in its data directory world-readable.
Click to expand...
Click to collapse
From: https://developer.android.com/about/versions/11/privacy/storage
Is this issue fixed now, or not?
Can't run my backup, because it hangs @ Backup "Media Storage", how to fix it?
I use LineageOS 18.1 on my Samsung Galaxy S10+
Same here. Pixel 3 running latest update from March. Titanium freezes on Media Storage.
I get the same hang on Media Storage App on Pixel 4a (5G) with Magisk 22 stable.
Any workaround yet? Also, has anyone actually tested a backup and restore of an app? I read elsewhere that the restores are hit or miss.
I got the same problem here on a 1+9 Pro with stock (rooted) Android 11.
Titanium Backup Will always get stuck on Media Storage 11.
Hey there,
I want to wipe my phone because of several problems that occur and I believe that they can be solved by resetting my phone with the following procedure:
Wipe my phone with Twrp completely, then flash latest oxygen os, then magisk.
But: is there a way I can reinstall all my apps in the status as they are now?
Should I backup data now and flash this part after the said flashing of Rom and magisk?
Thank you all!
Do the nandroid backup which will bring your phone back to its state after installation. Or backup data and apk files of your apps and then restore it.
kouzelnik3 said:
Do the nandroid backup which will bring your phone back to its state after installation. Or backup data and apk files of your apps and then restore it.
Click to expand...
Click to collapse
Thanks! I will do that!
You might also find this useful:
https://forum.xda-developers.com/android/apps-games/app-migrate-custom-rom-migration-tool-t3862763
And remember to backup your photos etc. separately as well (e.g. copy them over to your PC)!