Hello to everyone,
One month ago, my XZP starts to freeze the touchscreen randomly. After 4/5 forced restarts the phone is fully functional.
But in the last 2 weeks the phone is getting worse and worse.
The Sept, 30th, the touchscreen of XZP says to me "bye bye"...not responding at all in any part of it.
The only things that I can use was the volume button (up and down), power on/off button and the camera button.
Today (Oct, 11th) I tried to managed to power on my XZP...it power on but I was surprised when I discovered the touchscreen starts to be operative!
So I did some tests and I found out that if WiFi is on and connected to my home network the touchscreen is going to freeze.
If WiFi is off the phone works like a charm!
How can I resolve this issue? Factory Reset?!
The warranty is down since Jul 21th, 2019.
Thanks.
Pastiino said:
Hello to everyone,
One month ago, my XZP starts to freeze the touchscreen randomly. After 4/5 forced restarts the phone is fully functional.
But in the last 2 weeks the phone is getting worse and worse.
The Sept, 30th, the touchscreen of XZP says to me "bye bye"...not responding at all in any part of it.
The only things that I can use was the volume button (up and down), power on/off button and the camera button.
Today (Oct, 11th) I tried to managed to power on my XZP...it power on but I was surprised when I discovered the touchscreen starts to be operative!
So I did some tests and I found out that if WiFi is on and connected to my home network the touchscreen is going to freeze.
If WiFi is off the phone works like a charm!
How can I resolve this issue? Factory Reset?!
The warranty is down since Jul 21th, 2019.
Thanks.
Click to expand...
Click to collapse
You can try a factory reset, but this sounds like a hardware fault.
Related
Hi everyone, just got the tablet today and set it up at work, played with it for bit and everthing was working fine.
Got home about 2 hours ago and now when I wake it from Sleep, the touch screen is not responding at all. Have tried everything, power is 98%, plugged into a PC, did the hard reboot, even wiping the data to start setup again. But all to no avail.
The screen isn't responding at all. Its very frustrating as I want to play with it some more!!!
Hope someone has experienced this and can help.
had the same issue once...i turned it off and left it for about 5min...turned it on and the screen works again...
this hasn't occured since then..probably just a system glitch..
Happened to me once, reset the device and it worked. Now it happened again and its been unusable for a day. If it doesn't work tonight, the $hit is going to hit the fan...
Are you stuck at the lock screen immediately after booting because the unlock function doesn't respond to touch? If so, I'm having the same situation. I really hope that waiting a few minutes does the trick...
Edit: even did a full wipe and the thing is still unresponsive. I assume this is a very bad sign. FML.
Have you guys contacted ASUS support? They will probably have you RMA it. How long did you guys have it before this happened? Now I'm worried that mine will do the same thing.
ASUS support did want to RMA my TF that was having this problem. However, after leaving it off for a couple hours, I went to turn it on to wipe out all my account settings and the touchscreen started working again.
I have no explanation for why it started working though. The last thing I did before it was magically fixed was go through the normal shutdown procedure by answering the 'do you want to shut down' using the dock's mouse instead of just holding down the power button. Maybe that made a difference?
Blue_Man said:
Are you stuck at the lock screen immediately after booting because the unlock function doesn't respond to touch? If so, I'm having the same situation. I really hope that waiting a few minutes does the trick...
Edit: even did a full wipe and the thing is still unresponsive. I assume this is a very bad sign. FML.
Click to expand...
Click to collapse
This is what happened to me. Stuck at the lock screen, no touch at all. After 4 days of waiting for Asus to reply to my email and several disconnected phone calls, I have returned it to newegg. Since this item is still out of stock I expect to receive a full refund. Which is fine by me. June 8th, here I come.
Same thing happened to me, just returned it to fry's and was able to avoid the restocking fee. Going to get the galaxy tab come june 8th now instead.
Sent from my Xoom using XDA Premium App
I have weird little quirky things like this happen from time to time with my TF, such as having to hit the power button or lock button twice before it works. I think it might be more of a software issue than anything to be honest. Hoping that future updates will correct all of these issues.
I hope its a software issue....
Found a solution that worked for me. I booted into recovery mode by holding vol down and power. then I selected vol up to enter recovery. Then the exclamation point came up with the android robot. I left it like that for a few minutes then held down the power until it resarted.
It booted up like normal, no data lost. I then restarted for good measure. Came right back up like normal, touch screen and all.
Thanks jdmnash. I followed your instructions and it worked like a breeze. Should make this part of a sticky help thread.
Found a solution
Update: Tried every fix I could identify on the forums as I was also draining the battery as suggested on several forums. After 4 days waiting for the battery to drain, I was able to restart the TF and get active responses to the touchscreen. Unfortunately I had performed a reset and wipe earlier so I am having to reload everything. I am happy to have a functioning TF again, but have serious concerns about this failure and this awkward repair method. Additionally, I have still not had a response from ASUS support from 5 days ago.
Mine is constantly doing this. Randomly.
Its as if the daemon for screen touch detection crashes. The rest of the unit is fine but that stops and the only fix is a power button off, then on.
Something is not right here. Its vanilla out of the box, no extra software just the 13 FW update.
Will 3.1 fix this? Hopefully, as it stands, this will have to be returned. It is not fit for purpose, constantly failing.
same problem
Just picked up mine. Out of the box at a cafe it worked just fine. Brought it home and same problem as everyone else in this thread. Have tried all of the suggestions in this thread (except waiting for the battery to die). Even installed the 3.1 update via SD. Still no joy. Guess I'll try a few more things before returning it. My guess is a problem in the supply chain with the capacitors that detect screen touch. Doubt that it can be solved solely through a software update (or if it can it definitely didn't make it into 3.1)
my touch screen stopped working a week ago while i was at school. and i got really pissed and just kept on rebooting it and after like 5 or 6 reboots it started working. Havent had same problem since.
Hmm... thanks for suggestion. Tried booting it about 5 times but still borked. Draining the battery now as my last attempt before taking it back.
Update: I ran the battery down to zero. Charged it up for 30 mins and now it works again. Hope I don't have to repeat that very often.
BTW, the fastest way I could find to run down the battery was to power on while holding down the volume down button. Then just leave it sitting in that state until it reboots itself and then repeat.
Unstable touchscreen
obi-nine said:
Update: I ran the battery down to zero. Charged it up for 30 mins and now it works again. Hope I don't have to repeat that very often.
BTW, the fastest way I could find to run down the battery was to power on while holding down the volume down button. Then just leave it sitting in that state until it reboots itself and then repeat.
Click to expand...
Click to collapse
Hi , After the battery is zero and then 30 minutes charging, in order to make it work , did you discharge it right after 30 minutes or still you keep it charging ?
I got same problem with my TF which is really a disappointment.. I tried to factory reset, reboot ... but still can't make it work. I have to try this trick by draining the battery to zero. Hopefully, I get advise from all of you for this problem ?
Thanks a lot
Can you guys try using ADW launcher and see if things improve?
I think it did for me.
Hey guys,
I tried researching this issue but haven't come across anything with my particular problem so forgive me if I failed to find it.
I've had my transformer for about a month now with no problems whatsoever however my power button has just stopped working. I can still feel the "click" whenever I press it and everything else works just dandy however when I press it nothing happens. I can't turn on/off my screen or even power it off. To turn it on I have to either dock it or use the power cord. I've also tried to factory reset two times to no avail.
Do you guys think that it's a hardware issue or a software issue? I'm hoping with the imminent release of 3.1 it'll solve this problem so I don't have to RMA it. Is anyone else running into a similiar problem or am I just SOL?
BTW, I'm running stock with no mods.
Thanks for your time.
t12o1o1 said:
Hey guys,
I tried researching this issue but haven't come across anything with my particular problem so forgive me if I failed to find it.
I've had my transformer for about a month now with no problems whatsoever however my power button has just stopped working. I can still feel the "click" whenever I press it and everything else works just dandy however when I press it nothing happens. I can't turn on/off my screen or even power it off. To turn it on I have to either dock it or use the power cord. I've also tried to factory reset two times to no avail.
Do you guys think that it's a hardware issue or a software issue? I'm hoping with the imminent release of 3.1 it'll solve this problem so I don't have to RMA it. Is anyone else running into a similiar problem or am I just SOL?
BTW, I'm running stock with no mods.
Thanks for your time.
Click to expand...
Click to collapse
I've had the problem since I received it in the mail on the 15th. I thought it was the software also so I factory reset and nothing happened, then upgraded to "US_epad-user-8.2.3.13" still nothing, and now I am on the leaked 3.1 update (not rooted be the way) and it still doesn't work. So I am confident that it is a hardware problem, which sucks because I love this thing but I am going to forced to send it in to be fixed.
Edit: I hope this helps because when it happened to me no one could relate to my problem.
Sent from my Transformer TF101 using XDA Premium App
Damn it really does look like we're out of luck. Mine worked great up until last week then my power button just stopped working. I'm not sure how it could as it mostly just sits on my desk and occasionally put into my bag while docked for travel to work.
It looks like I'm going to have to RMA it. Hopefully Newegg doesn't charge me to ship it for a replacement. =(
wow so many hardware issues.
My issue is slightly different... I can use the power button to turn on/off the screen and shutdown. But once its shutdown, I can't turn it back on without plugging it into the power adapter.. anyone have any ideas? Was having the same issue before the 3.1 update, and still have the issue after updating.
fApple said:
My issue is slightly different... I can use the power button to turn on/off the screen and shutdown. But once its shutdown, I can't turn it back on without plugging it into the power adapter.. anyone have any ideas? Was having the same issue before the 3.1 update, and still have the issue after updating.
Click to expand...
Click to collapse
Try setting the screen timeout to 'never'. See if that resolves it.
FrayAdjacent said:
Try setting the screen timeout to 'never'. See if that resolves it.
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Click to collapse
My issue is not waking up from sleep, its turning the unit on when its completely shutdown. For whatever reason, the power button doesnt do anything once the TF is completely shutdown
Slightly disappointed with the many various hardware problems this tablet seems to have. I mean everything else on the tablet works great. its just really annoying not being able to use the power button to turn the tablet on from sleep and having to use other means to do so.
fApple said:
My issue is not waking up from sleep, its turning the unit on when its completely shutdown. For whatever reason, the power button doesnt do anything once the TF is completely shutdown
Click to expand...
Click to collapse
I take it your pressing and holding the power button? I have to hold mine for about 2 seconds for it to turn on.
Frostbite21 said:
I take it your pressing and holding the power button? I have to hold mine for about 2 seconds for it to turn on.
Click to expand...
Click to collapse
I got it to turn on It was most likely user error... if I hold the button for about 2 seconds and release it turns on.. previously I was holding the power button waiting for any sign of life, and got nothing. I guess with the TF the initial splash screen doesnt come up until you release the button
Woot for Newegg! Free return RMA shipping via UPS and they'll be sending me a replacement unit.
Luckily they actually have some 16GB in stock and luckily it's also within the 30 day period (whew).
BTW, I also updated to 3.1 OTA which didn't help my issue with the power button as it still doesn't do anything when I press it.
Hi gurus,
Updated the OTA patch today from ASUS. worked fine but got discharged while my son was playing with it. charged it and then tried to start it. It just won't boot. Starts vibrating which will not stop. Nothing on the screen. Pressing on Power button for about 10 seconds will stop it for a moment but will start again to vibrate after a short pause.
Tried the manual reset button, same result. Finally, pressed the power and Volume up button for 10 seconds which has atleast made it stop vibrating but is still dead. Tried to restart and same behaviour.
Has anyone seen this on infinity before? Have had it for 9 months and never been a problem.
Thanks in advance for your help.
Maybe a HDMI connection might let you see whats happening if its related to the display not working.
I am having the same problem. it vibrates..stop for 1 sec..then vibrates again and that's all..always black screen!! i think the problem (in my case) is my screen + digitizer coz my computer can recognize it as storage!
Yes my problem is the screen! i bought a micro HDMI to HDMI cable and everything works like a charm! The screen brightness works but no image at all!
Screenshots:http://db.tt/aBg7IXKd
Tried to charge it fully but to no avail.
still keeps just vibrating.
I work with leicesteruk (small world and why is he not using CROMi-X!?) and I think this is hard bricked! Device will not power on other than it vibrates once then on the second vibrate that normally signifies boot loader load it jus continuously vibrates and does nothing else. No screen, nothing.
We have tried various volume held down options and nothing works including reset hole and letting the battery drain. It still charges but just goes into continuously vibrating with no screen.
The only thing it will accept is power down plus volume down stops the vibrating after 20 secs if held down.
I have advised to RMA.
wow, that's extremely hard luck right after an update.
Was your tablet rooted, and were you using OTA root keeper?
Toastysoul said:
Was your tablet rooted, and were you using OTA root keeper?
Click to expand...
Click to collapse
No it was completely stock. Just a regular OTA. Note the device died whilst in use after the OTA had been applied the day before.
I hv solution for it
kvikas7 said:
I hv solution for it
Click to expand...
Click to collapse
any solution for hard brick / apx mode only that doesn't involve replacing motherboard ?
About 8 months ago, my volume-down button quit working completely; volume-up works perfectly fine.
This happened after a series of bad drops that cracked the screen (I regrettably opted to go without a case for my phone during this period of time). It might just be a coincidence, but I noticed that with each subsequent drop, the button became less responsive, until it quit working completely soon after the last unprotected drop.
I don't think it's a software issue, since I cannot use the power + vol down combination to boot into the bootloader. And when I am in the bootloader, it does not respond to volume-down presses. As a last resort, I replaced the flex cable for the volume buttons to no avail. Is there anything else I can try?
I'm in no dire need for volume-down. I went the last 8 months without it, and I can just work around it through adb or the advanced reboot in CM whenever I need the bootloader, but it would be nice to finally fix it.
Hi everybody,
I need help. This is my second Note Edge FY. The first one has been changed right before the two year warranty ended because of reboots, restarting, freezing... I have my new refurbished one since two months. Everything was ok. But since a couple days, the power button doesn't work anymore. It's charging. Battery logo appears on the screen but impossible to restart it. I succeed to restart it by plugging the phone to a PC with power and vol down pressed. But after a while it starts messing again (even in secured mode). A couple weeks ago, I put a tempered glass (curved) on it. Do you think it would be the reason of the problem. Anybody experimented a similar problem of power button issue ? Is it hardware or software issue according to you guys ?
Thanks in advance for your answer.
Best regards.