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Warranty Knox Canada

Hey,
Does anyone know what Ontario/Canadian law says about Knox and void warranties? AFAIK in Europe the consumer would have a good case against manufacturer defects; not sure about Canada.
Thanks

jodoog said:
Hey,
Does anyone know what Ontario/Canadian law says about Knox and void warranties? AFAIK in Europe the consumer would have a good case against manufacturer defects; not sure about Canada.
Thanks
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wondering the same

Unless you like messing around trying to take on corporations when they refuse your warranty. I doubt even trading standards would make much headway in the UK (I live there) and you'd be stuck with a faulty phone.
All that said, you might just get it repaired without issue.

Thanks. I'll try writing them a letter as well. Seems sort of strange software changes would invalidate manufacturer defects.

[Q] What happens finally if you trip Knox? Do you lose your warranty?

Hello
What happens if your Trip Knox on your Samsung Galaxy S6?
Do you lose warranty for hardware issues?

Yes, on most countries you loose your warranty.

roydok said:
Yes, on most countries you loose your warranty.
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What about UK?

xionation said:
What about UK?
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I asked this as I took mine into one of their stores the other day to look at the wireless charging issues I'm having, and they said that knox being tripped wouldn't stop them sending it off for repair but it depends on the technician who gets it at the other end, most use common sense and if the fault is something that has nothing to do with it being rooted etc (hardware fault) they won't reject the repair for it.
tl'dr - It depends on who gets your phone to look at

MariosFFX said:
Hello
What happens if your Trip Knox on your Samsung Galaxy S6?
Do you lose warranty for hardware issues?
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Click to collapse
It depends on where you live, in the EU you do not loose your statutory warranty, unless they can positively proof that you did specific actions which caused the damage. But you do loose the voluntary factory warranty. It is important to know that your statutory warranty is provided by your retailer, not the factory (samsung ).
Anyway even if legally you are entitled to warranty some retailers will try to cheat you out of it and it can be a pain to get your right.

[Germany] Unlock Telekom/Congstar Pixel phone

I would like to buy the Google Pixel 5" phone from a customer of German Telekom or their daughter company Congstar. But their bootloader is not supposed to be unlockable. Additionally the Telekom reserves the right to review and delay Android updates.
What are the chances that somebody finds a way to unlock the bootloader anyway?
Respectively does anyone know if the phones sold by Congstar might not fall under those restrictions by their parent company Telekom?

mkaiser2 said:
I would like to buy the Google Pixel 5" phone from a customer of German Telekom or their daughter company Congstar. But their bootloader is not supposed to be unlockable. Additionally the Telekom reserves the right to review and delay Android updates.
What are the chances that somebody finds a way to unlock the bootloader anyway?
Respectively does anyone know if the phones sold by Congstar might not fall under those restrictions by their parent company Telekom?
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Click to collapse
If it is still the same phone you can be sure that it can be unlocked. If it is a different version of the phone it could be a problem. Just ask the telekom if it is a different model.

As far as I know it's the same device. Thanks for the point. I'll will try to contact the Telekom.

The bootloader on Telekom devices is unlockable.
Source: mobiflip. de/google-pixel-xl-telekom-bootloader/

This is the original blog post written by myself.
http://stadt-bremerhaven.de/deutsche-telekom-pixel-bootloader-offenbar-doch-entsperrbar/

CS Amazon says: your phone is rooted and the rooting is the cause of the malfunction

In last months my Moto G 3rd started giving some problems. Since my phone was bought on Amazon.fr (Europe) I contacted the customer service.
After sending my phone to a repair center it was returned just saying that the warranty had been void because the phone was rooted.
And yes it was rooted since day one. And it started having problems more than a year after that.
This is the email that I send to Amazon.fr, after received my phone saying that the warranty had been void.
Hello
I already received my phone.
In the repair report it's says that I void the warranty of my phone.
This is because my phone is rooted.
But rooting a phone don't void the warranty unless it can be proved that the rooting is the cause of the malfunction.
My phone is rooted since the begin with always worked fine. This is not the cause of the problem.
I send a few documents and links that proves what I'm saying.
It's sad that I send my phone. I paid to send it. I also was charged for my calls to the CHRONOPOST call center.
And in the end I receive the phone the same way I send it in the first place.
https://fsfe.org/freesoftware/legal/flashingdevices.html
http://fsfe.org/freesoftware/legal/flashingdevices.fr.html
https://fsfe.org/activities/ftf/activities.en.html
http://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:31999L0044&from=EN
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They replied
Hello,
Following your that you have already received your phone. In the repair report it's says that you void the warranty of your phone. This is because your phone is rooted and the rooting is the cause of the malfunction. I thank you for giving us the documents and links.
We understand your reaction and we apologise for any inconvenience that this problem may have caused.
I have transferred your documents to our department so that they will do the verification and it does not happen in the future.
In your mail, i have noted that you paid to send it and you also was charged for your calls to the CHRONOPOST call centre.
In order to help you, i ask you to send us the receipt of the sending item or tell us the amount so that we will refund you.
You can contact us directly by this email.
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Then I replied back to Amazon.fr
Sorry but I am missing something in this.
This phone is rooted since the beginning. And only now is giving me problems? I don't think so!
That is the worst excuse from tech support ever.
They even try to diagnose the malfunction on the device?
At least they remove the root to see it was the cause of the malfunction?
Or they just send the phone back after checking it was rooted?
Rooting phones don't void warranties like all that links and documents show.
But you need to read it first.
Rooting phones is the only way to run some essential software in Android like TitaniumBackupPro for backups and Cerebrus for anti theft.
This the worst tech support ever from Amazon.
And it even goes against the warranty laws in Europe Union, like all links and documentation provided shows.
Who in Amazon understand something about warrant laws in EU?
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This that last answer form Amazon.fr
Hello,
Following your , in case you want to contact Amazon Legal, you can use the address below:
Direction Juridique d'Amazon.fr
Service Juridique
Amazon EU S.à.r.l.
5 rue Plaetis
L-2338 Luxembourg
Grand-Duché du Luxembourg
Regards,
Cordialement,
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In the repair report it's says that you void the warranty of your phone. This is because your phone is rooted and the rooting is the cause of the malfunction.
This is maybe the worst feedback I had from tech support. And it's from Amazon France.
They didn't even try to diagnose the malfunction.
The phone is rooted and the rooting is the cause of the malfunction.
This worries me because I have another phone bought from Amazon and it's also rooted.
Even knowing that rooting don't void the warranty I am worried that in the future the answer it will be the same.

Bruaca said:
In last months my Moto G 3rd started giving some problems. Since my phone was bought on Amazon.fr (Europe) I contacted the customer service.
After sending my phone to a repair center it was returned just saying that the warranty had been void because the phone was rooted.
And yes it was rooted since day one. And it started having problems more than a year after that.
This is the email that I send to Amazon.fr, after received my phone saying that the warranty had been void.
They replied
Then I replied back to Amazon.fr
This that last answer form Amazon.fr
In the repair report it's says that you void the warranty of your phone. This is because your phone is rooted and the rooting is the cause of the malfunction.
This is maybe the worst feedback I had from tech support. And it's from Amazon France.
They didn't even try to diagnose the malfunction.
The phone is rooted and the rooting is the cause of the malfunction.
This worries me because I have another phone bought from Amazon and it's also rooted.
Even knowing that rooting don't void the warranty I am worried that in the future the answer it will be the same.
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Click to collapse
Yes, your warranty is void... you AGREED to it being void when you received your unlocked token for the bootloader. We all know this, it even gets around EU "law" because you have to agree to it and can chose not to do it.
You have only yourself to blame. Unless you have a Developer Edition device, once you get the unlock code, your device is no longer covered by the Motorola warranty; in other words, please don't blame us if things go wrong, even if they appear unrelated to unlocking the bootloader.
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- Source
The following applies to all devices, except for Developer Edition devices:
Obtaining an unlock code voids all warranties. Once you get the unlock code, your
device is no longer covered by the Motorola warranty, or any other warranty provided
with the device. Neither Motorola, nor your wireless carrier shall have any duty to
provide warranty or customer support for unlocked devices.
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(5) THE FOLLOWING APPLIES TO ALL UNLOCKED DEVICES EXCEPT FOR DEVELOPER
EDITION DEVICES, BY OBTAINING THE UNLOCK CODE FOR THIS DEVICE,
IRRESPECTIVE OF WHETHER THE DEVICE’S BOOTLOADER IS SUBSEQUENTLY
UNLOCKED OR ITS SOFTWARE OR OPERATING SYSTEM IS MODIFIED, USER AGREES
TO WAIVE AND VOID ALL WARRANTIES THAT MAY HAVE BEEN PROVIDED BY
MOTOROLA OR YOUR WIRELESS CARRIER, BOTH EXPRESS AND IMPLIED,
INCLUDING ANY WRITTEN WARRANTY THAT ACCOMPANIED THE DEVICE AT THE
TIME OF PURCHASE OR DELIVERY, AND AGREES THAT ANY RIGHTS OR REMEDIES
PROVIDED BY SUCH A WARRANTY ARE NULL AND VOID. NEITHER MOTOROLA, NOR
YOUR WIRELESS CARRIER, MAKES ANY WARRANTIES OF ANY KIND, AND
MOTOROLA AND YOUR WIRELESS CARRIER DISCLAIM ALL WARRANTIES OF EVERY
KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO,
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE IN CONNECTION WITH AN UNLOCKED DEVICE. USER ACKNOWLEDGES
AND AGREES THAT ALL SUCH WARRANTIES ARE HEREBY EXCLUDED AND THAT ALL
UNLOCKED DEVICES ARE PROVIDED "AS IS," WITH NO WARRANTY OF ANY KIND;
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- Source
And even on your phone you had to acknowledge it... (see pic)
Sorry...

So if understand what you said.
The way that the Motorola bootloader unlocking procedure is made will void automatically any warranty.
Because the user was to accept on site that to unlocking the bootloader will void the warranty.
I thought there was laws still backing up the warranty.
And that warning had no effect.
Is this is really true no more Motorola phones for me.

Bruaca said:
So if understand what you said.
The way that the Motorola bootloader unlocking procedure is made will void automatically any warranty.
Because the user was to accept on site that to unlocking the bootloader will void the warranty.
I thought there was laws still backing up the warranty.
And that warning had no effect.
Is this is really true no more Motorola phones for me.
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Motorola isn't alone, most OEMs that allow unlocking have adopted this policy... With the noticable exception of Pixel/Nexus and OnePlus.

i didn't realize until now that this "online registration" and "help in unlocking" is a trick actually. Interestingly Samsung doesnt give away codes unlike Motorola, Sony, Xiaomi etc.. Also no agreements/commitments are shown on the screen, making it "rootable" enough right behind the best-in-class Pixel and Oneplus. And I am aware Samsung centers do repair rooted phones. Thou i never experienced that, since I never ever had a phone repaired in 20 years.
Anyway, horrible practice and these bad brands are on my blacklist.

A13 5G Phone locked !

hello Everyone, a friend of mine from America bought an Samsung Galaxy A13 5G, now we are in Europe and the phone is blocked.
exactly inserting a European sim says:
Phone locked. Please contact our customer service center to unlock your phone.
I went to a samsung customer service:
what's new is that the block should be issued by the American AT&T!
I ask you experts is there a way, even a paid one, to unlock the phone?!
many thanks
K

krellz said:
hello Everyone, a friend of mine from America bought an Samsung Galaxy A13 5G, now we are in Europe and the phone is blocked.
exactly inserting a European sim says:
Phone locked. Please contact our customer service center to unlock your phone.
I went to a samsung customer service:
what's new is that the block should be issued by the American AT&T!
I ask you experts is there a way, even a paid one, to unlock the phone?!
many thanks
K
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Click to collapse
The message is clear.
Was the phone purchased second-hand?
If not, why don't you do what AT&T expects the user to do?

ze7zez said:
The message is clear.
Was the phone purchased second-hand?
If not, why don't you do what AT&T expects the user to do?
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Click to collapse
because, the user is no longer in America but in Europe and would like to use a sim from a European operator, of course...
ps:
the phone was bought in a shop in NY, in one of what are also supermarkets. this type of shop does not exist here

krellz said:
because, the user is no longer in America but in Europe and would like to use a sim from a European operator, of course...
ps:
the phone was bought in a shop in NY, in one of what are also supermarkets. this type of shop does not exist here
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Despite the location changes, you should contact AT&T, as this is required by the license. You own the hardware, but the software owner is and always will be AT&T.

ze7zez said:
Despite the location changes, you should contact AT&T, as this is required by the license. You own the hardware, but the software owner is and always will be AT&T.
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i thought the software was owned by Google and Samsung... while the dollars were owned by my friend (not anymore)...
c'est la vie
we will contact AT&T

krellz said:
i thought the software was owned by Google and Samsung... while the dollars were owned by my friend (not anymore)...
c'est la vie
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Samsung buys licenses from Google, and Verizon and AT&T buy the right to license from Samsung.
krellz said:
we will contact AT&T
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Click to collapse
The right decision.

the problem is that we are leaning too much towards multinationals...