Phone is stuck in "Android is booting" - Moto G 2015 Q&A, Help & Troubleshooting

Hello, everybody,
I've already searched a lot, but never found a similar problem, so I'm making a new thread.
My Moto G3 doesn't boot anymore. Previously it was charging overnight. The cable wasn't plugged properly into the socket and the phone didn't charge. After I charged it with another cable it didn't boot anymore. Instead it now boots to the screen with the message "Android is booting".
Waiting a long time hasn't changed anything. But I get into bootloader and recovery mode. The Moto G3 is not rooted. The bootloader is locked. Apparently USB debugging is disabled, I can't find it via ADB even though the latest USB drivers are installed on my PC. But using fastboot I can see the phone.
There is an SD card in the phone which is used as internal memory. I want to save the data, so I haven't tried a factory reset yet. Can you help me?
What I already tried: wiping cache, booting without SD and / or SIM card.
Info shown in bootloader:
Product: Osprey XT1541 16GB P2B
Device is LOCKED. Status Code: 0
Software Status: Official.
I'm happy with every support.

Mott3 said:
Hello, everybody,
I've already searched a lot, but never found a similar problem, so I'm making a new thread.
My Moto G3 doesn't boot anymore. Previously it was charging overnight. The cable wasn't plugged properly into the socket and the phone didn't charge. After I charged it with another cable it didn't boot anymore. Instead it now boots to the screen with the message "Android is booting".
Waiting a long time hasn't changed anything. But I get into bootloader and recovery mode. The Moto G3 is not rooted. The bootloader is locked. Apparently USB debugging is disabled, I can't find it via ADB even though the latest USB drivers are installed on my PC. But using fastboot I can see the phone.
There is an SD card in the phone which is used as internal memory. I want to save the data, so I haven't tried a factory reset yet. Can you help me?
What I already tried: wiping cache, booting without SD and / or SIM card.
Info shown in bootloader:
Product: Osprey XT1541 16GB P2B
Device is LOCKED. Status Code: 0
Software Status: Official.
I'm happy with every support.
Click to expand...
Click to collapse
Put this into a search engine
sd card adoptive memory recover data
and see if you can reclaim some data because you are almost certainly going to have to do a Factory Reset to even stand a chance of getting the phone to boot.

R1ffR4ff said:
Put this into a search engine
sd card adoptive memory recover data
and see if you can reclaim some data because you are almost certainly going to have to do a Factory Reset to even stand a chance of getting the phone to boot.
Click to expand...
Click to collapse
Sorry for the late reply. Thanks for your help I tried a lot but nothing helped. I just resetted the phone and wiped the SD card. Phone boots but I didn't try setting up the SD again.

Related

[Q] NS4G is possesed

I have a strange situation going on with my phone and I could use some advice.
My issues started after loading the "official" IMM76D ROM, the rooted and odexed version. Phone would shut off like it was dead after charging all night. Wont boot back up without a battery pull. It would freeze up while the screen was on forcing a battery pull. Basically unusable for more than 10 minutes.
Here is where I might have messed things up. I tried to wipe the phone completely, including the SD card. Factory Reset multiple times, wiped everything multiple times. I even did a repartition of the SD card thinking it would format it further.
Where I'm at now. The phone still boots into the 4.0.4 ROM and I still have CM recovery. But now no matter what I do, factory reset, format/wipe EVERYTHING including the SD card, use fastboot to load a whole new setup, THE PHONE BOOTS RIGHT BACK INTO THE ROM AND SD CARD STILL HAS EVERYTHING. I dont get it.
I have ODIN 1.87 downloaded but it wont see my phone in download mode. I have all the correct drivers loaded including PDAnet, and my phone is correctly detected as Android ADB Device. Interesting side note: fastboot detects the phone, ADB does not. dont know if that means anything.
Sorry for the long winded post but I have been at this for 4 days now and I really need my phone back! Any ideas??
Maybe flash stock rom or CWM recovery from fastboot would solve the partitions issue. I remember when i had my old HTC magic i would sometimes change the partition layout and to reverse it i would have to reflash my recovery.
But as i said, this is all theory and can work or not.

[Q] Unrooted HTC chacha bootloop

My HTC chacha is unrooted.
It was giving me low memory warning.
Then after failing to send SMS because of low memory, I restarted the phone.
After that it just entered into a bootloop. Now I can't access my phone. Bootlooping all the time.
Tried removing the battery, sim card, Micro SD card. No luck.
I need the data that's on the phone (SMS/calendar). I don't want to do a factory reset.
I searched the forums and all solutions I found either assumed the phone is rooted, or resulted in wiping the data.
Please help. It's urgent (as everything else )
Please remember I don't want to erase the data.
saryassad said:
My HTC chacha is unrooted.
It was giving me low memory warning.
Then after failing to send SMS because of low memory, I restarted the phone.
After that it just entered into a bootloop. Now I can't access my phone. Bootlooping all the time.
Tried removing the battery, sim card, Micro SD card. No luck.
I need the data that's on the phone (SMS/calendar). I don't want to do a factory reset.
I searched the forums and all solutions I found either assumed the phone is rooted, or resulted in wiping the data.
Please help. It's urgent (as everything else )
Please remember I don't want to erase the data.
Click to expand...
Click to collapse
Can you boot into recovery? (Remove battery, press vol down + END)

[Completed] Nook Simple Touch. Unable to perform factory recovery

Hi there,
I rebooted my rooted NST and it froze.
After trying every suggestion I found, it unfroze but only to get stuck into a different screen..
The device is not recognized by my PC (Linux) and when I plug it to charge, the green light is always on. Here is what I did the time it got unstuck: I inserted a microSD with NookManager to perform a factory reset, then plugged it into an external battery (out 2.4 A). This time the light turn orange and it loaded Nook Manager, but after selecting factory recovery and removing the card (when requested) it got stuck again, it kept showing: "Exiting... Please eject your SD card etc etc." I tried again and the same thing happened. But now it doesn't even boot from the card and when I plug it the light is always green again :/
Any ideas??
(I also opened it and unplugged the battery several times)
Thanks in advance for your time
nole! said:
Hi there,
I rebooted my rooted NST and it froze.
After trying every suggestion I found, it unfroze but only to get stuck into a different screen..
The device is not recognized by my PC (Linux) and when I plug it to charge, the green light is always on. Here is what I did the time it got unstuck: I inserted a microSD with NookManager to perform a factory reset, then plugged it into an external battery (out 2.4 A). This time the light turn orange and it loaded Nook Manager, but after selecting factory recovery and removing the card (when requested) it got stuck again, it kept showing: "Exiting... Please eject your SD card etc etc." I tried again and the same thing happened. But now it doesn't even boot from the card and when I plug it the light is always green again :/
Any ideas??
(I also opened it and unplugged the battery several times)
Thanks in advance for your time
Click to expand...
Click to collapse
Hi, Thanks for using XDA assist.
It looks like there is no dedicated forum for your device, however
There is a general forum for android here http://forum.xda-developers.com/android/help where you can try to ask to get expert's help.
Good luck

Nexus 5 not starting

Urgent help reqd
randomly my nexus 5 restarted
google came on screen and now only those four animated circles are showing up and the phone doesnt go further
went in bootloader but cant wipe cache, cant format, or anything else from there.
usb debuggng must be off as far as i remember
trying to flash through sdk manager. have downloaded image. but stops at "waiting for device" in cmd and it doesnt go any further than that. even tried doing it manually through cmd.
when the phone is connected it is showing the drivers but it isnt installng and can see the yellow exclamation.
manually downloaded the drivers and tried installing manually but shows drivers are up to date.
uninstalled driver and reinstalled but same issue. it is connected to usb 2.0.
now how do i get it to work?
I have tried all the options i could search for on this forum but none of them solved my issue.
Is the bootloader unlocked?
How do i check that?
Ok got it
It is locked
How do i unlock?
I checked some unlocking bootloader threads but they all require usb debugging to be on.
My phone is not starting at all so i cannot do that
How do i go about it now
Tried nexus root toolkit. It isnt detecting the device.
Unlocking will wipe you device.
Google themselves have a guide on how to flash, not sure why you are using toolkits.
Also, you will wipe your device, if you haven't already. Make sure you have the right drivers, make sure you get the device to come up under "fastboot devices"
Already tried all methods mentioned by google or xda.
If you read my initial post my phone is not getting detected as well but shows installing drivers when connected but the installation fails.
Manually install the correct drivers.
Tried that but i get the error that you already have latest drivers. But its not detecting the phone
Try removing the drivers and reinstalling
Also, try different USB ports and cables.
Did all of that a number of times. Still no luck
Other phones are getting connected and detected just fine.
useruser12 said:
Urgent help reqd
randomly my nexus 5 restarted
google came on screen and now only those four animated circles are showing up and the phone doesnt go further
.
Click to expand...
Click to collapse
Hi all, i have a similar problem
this morning my n5 boots into "optimizing apps", but stops when reach around 15/20 apps and reboot (3 or 4 times)...
Now, only keeps in android animation like useruser12.
I can see my data in TWRP, battery 95%...
I wipe cache/dalvik... nothing
I reflash the kernel (ElementalX 6.17), still nothing
Any ideas?
PS: latest news. After make a backup, I made a factory reset and restore a system-boot-cache partition from old backup. Now the phone boots but i hate lose all my data xD. I want try to solve my problem using my "corrupted" backup for avoid losing data. If that fails, I can always restore this functional backup. Any ideas again?
Used the nexus root toolkit.managed to unlock bootloader but immediately the device reboots and goes into the bootloop again.
Tried the flash stock + unroot function as well which detected my factory image and everything went smooth till it came back to unlocking the bootloader and rebooting the device after that and again went into the bootloop
Though i have installed the drivers, on reboot windows 7 automatically starts installing the mtp usb device driver but fails. Manually downloaded the drivers and installed as well.
Still its not worked and whatever i do it comes back and get stuck at the bootloop.
Any expert can give a solution? Thanks
After unlocking the bootloader, does the bootloader relock when the phone is rebooted? If it does, the memory chip is defective.
Phone doesnt reboot completely.goes into a loop after the google logo and doesnt go further.
If i switch off the phone midway here without it booting up and then restart the bootloader then its locked again.
But what i read was that the process of complete reboot needs to finish and i need to turn on usb debugging. So is it because of that the bootloader locks again?
Anyways, this what im facing
Dalamar666 said:
Hi all, i have a similar problem
this morning my n5 boots into "optimizing apps", but stops when reach around 15/20 apps and reboot (3 or 4 times)...
Now, only keeps in android animation like useruser12.
I can see my data in TWRP, battery 95%...
I wipe cache/dalvik... nothing
I reflash the kernel (ElementalX 6.17), still nothing
Any ideas?
PS: latest news. After make a backup, I made a factory reset and restore a system-boot-cache partition from old backup. Now the phone boots but i hate lose all my data xD. I want try to solve my problem using my "corrupted" backup for avoid losing data. If that fails, I can always restore this functional backup. Any ideas again?
Click to expand...
Click to collapse
Lucky that you could do a factory reset. I wasnt even able to do that from the bootloader.
useruser12 said:
Lucky that you could do a factory reset. I wasnt even able to do that from the bootloader.
Click to expand...
Click to collapse
Sorry, i did it via TWRP.
If the bootloader relocks itself upon reboot, it's the memory chip that is damaged.

Soft brick due to my absolute stupidity.

Alright, I ran the restore factory settings from the phones' official settings, it rebooted in TWRP asking me if I want to keep the system modifiable to what I checked yes and rebooted the phone. Then the phone booted and there was a message saying that the phone cannot be set up due to the data being encrypted (something along those lines), then I checked to keep the system read-only cause TWRP prompted me again but the same message popped up. Then the same "data encrypted window appeared" and I, who knows why, decided to wipe internal storage in TWRP and the phone is now stuck on the blue "Honor" splash forever and boots again if I shut it down manually. I can shut it down via TWRP.
Don't really know what to say other than I really don't know what I'm doing and I was just hoping to format my internal storage quickly so that I can swap my phone with a family member. I'm really disgusted with how I approached this whole scenario and I need help to fix my phone if possible. I can access the internal storage thanks to TWRP and the only folder there is TWRP.
Facts:
1. Did factory reset over official settings.
2. Did very stupid things, then wiped internal storage for the finale.
3. Phone is stuck forever blue splash screen and keeps restarting if I turn it off.
4. I have accesss to TWRP and can mount internal storage.
5. I should have no business owning a rooted phone.
6. The firmware on was(is?) BLN-L21.
Please help.
I was able to unbrick it. Please delete/lock this thread.

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