ghost/phantom touch issue in 1+7pro not solved - OnePlus 7 Pro Questions & Answers

I have reading the forum and tried contacting 1+7 also but they just say switch off nfc and so on but till today (1 month since I bought it ) I still have the problem . while making a call it goes on hold or connects another call or something or the other happens and the other person gets irritated as if I am doing on purpose. I am still unable to solve this will changing rom be the solution or can someone please help I am fed up with this instrument

My 2 cents... are you sure that it's a ghost touch issue? To me it seems more a proximity sensor trouble... it is possible that, while in call, screen doesn't go off (or wake up while you're talking) and your ear triggers commands at random.
Try to check that your screen remains black while in call, else you could try to reset sensors with one of the apps available on Play Store.
BTW: I had a similar problem one or two times, but maybe because I wasn't so near the phone while I was talking.

will try out can you advice reset sensors apps
jonsat said:
My 2 cents... are you sure that it's a ghost touch issue? To me it seems more a proximity sensor trouble... it is possible that, while in call, screen doesn't go off (or wake up while you're talking) and your ear triggers commands at random.
Try to check that your screen remains black while in call, else you could try to reset sensors with one of the apps available on Play Store.
BTW: I had a similar problem one or two times, but maybe because I wasn't so near the phone while I was talking.
Click to expand...
Click to collapse
will try out can you advice reset sensors apps

Issue is back again after 9.5.9 update.

IEESH said:
will try out can you advice reset sensors apps
Click to expand...
Click to collapse
Search for "Proximity sensor reset" or similar names. Usually apps like that needs root privileges, btw.

I've had problems with the screen waking up and then causing problems while in call too. This while it's still against my face. Apparently touching my face makes it go into other apps and causes problems. I've had it go into airplane mode, mute and do other weird stuff.
I've had the screen go crazy with multiple chains of taps too, especially while holding it in landscape mode.
Turning the refresh rate down to 60 Hz helped some, but the problem's still there.
I think there's something jacked in their implementation. I came from an S8 that had a curved screen and I never had the phantom tap problems I have with this thing.

Superguy said:
I've had problems with the screen waking up and then causing problems while in call too. This while it's still against my face. Apparently touching my face makes it go into other apps and causes problems. I've had it go into airplane mode, mute and do other weird stuff.
I've had the screen go crazy with multiple chains of taps too, especially while holding it in landscape mode.
Turning the refresh rate down to 60 Hz helped some, but the problem's still there.
I think there's something jacked in their implementation. I came from an S8 that had a curved screen and I never had the phantom tap problems I have with this thing.
Click to expand...
Click to collapse
Disabling double tap to wake resolved my screen wakeup during calls issue...

UPG to 9.5.10 Plz - Issue has disappeared again.

ram4ufriends said:
Disabling double tap to wake resolved my screen wakeup during calls issue...
Click to expand...
Click to collapse
I'll try that, but I don't think I have that enabled. I disabled NFC for the other tap issues and that helped some.
I really wish there was a screen calibration tool. Samsung curved screens have none of these issues.

Do you have a dirty screen protector?

This is a known bug with the proximity sensor, although, actually, I believe the root cause is something else.
Screen does go black, which indicates the proximity sensor is working and recognizes your face is near... But input is still allowed (meaning it does not lock it).
As a result, during a call your face/ear will press whatever is underneath and trigger random actions.
I believe (I hope?) that OnePlus is aware of this issue and they issue a fix.
I think it was briefly fixed for 9.5.9 and then reverted on 9.5.10 since it introduced other issues.
Quality control has been a bit subpar on the OnePlus 7 Pro builds when compared to my previous OnePlus phones...

Related

[Q] the telephone...

So now lets talk real world experience of the phone interface
When it blanks the phone buttons seem to operate...
I mean a number of occasions I have lost people because I have mysteriously put them on hold...with the phone to my ear.
People are always complaining to me that I am quiet even though the phone is in the correct place on my face and incall volume is at max
Often I cannot pick up calls ...I hit the answer icon to no avail...if I flick it upscreen it works but pressing the icon is only recognised intermittently
What is it like for you?
PianoSam said:
So now lets talk real world experience of the phone interface
When it blanks the phone buttons seem to operate...
I mean a number of occasions I have lost people because I have mysteriously put them on hold...with the phone to my ear.
People are always complaining to me that I am quiet even though the phone is in the correct place on my face and incall volume is at max
Often I cannot pick up calls ...I hit the answer icon to no avail...if I flick it upscreen it works but pressing the icon is only recognised intermittently
What is it like for you?
Click to expand...
Click to collapse
have to tried to factory data reset the phone to see if that helps?
This is called the incall/proximity sensor issue and the reasons have not yet been found by xda people.
There are few fixing attempts available though which involve different strategies.
Someone lately suggested to the ViperOne team to make a tweak that allows for automatically locking the phone on call pick up as a permanent workaround fix. There was no developer response on this yet though. Its a good idea though.
The same sensor is causing another issue which is quite frustrating. On some occasions the normal method of simulated battery pull (press power for more than 15 seconds to force reboot) does not do anything unless shining a really bright light into the sensor. Apparently the prox sensor, not the light sensor.
It seems there are a few units out there which have issues with this sensor.
Another theory is that its jut the user tilting the phone until it recognizes landscape orientation and then the sensor is switched off...

[Q] Galaxy S5 turns display on randomly

Was anyone experiencing the display randomly turning on & won't dim itself off. I am using the fingerprint lock so it stays on the screen asking for the alternate password. This happens while charging & when idle. The phone stays on until you press the power button. I am testing if is something to do with the fingerprint lock, switching to pattern lock. any ideas?
I also use fingerprint unlock and have noticed that the display will randomly turn on and ask for the alternative password. I just got the phone this past Sunday (6/8) and all I've really done to it is add the fingerprint security.
what ROM are you running?
youdoofus said:
what ROM are you running?
Click to expand...
Click to collapse
Stock ROM, no changes.
I've also seen this. Usually happens to me at night for some reason. Screen turns on and when I hit the side button to turn off the screen it goes out for a few seconds then lights up again. Have to reboot to fix it.
Mine does it during the day at work quite a bit, I think it is from the home button being pushed in my pocket. It really should be associated with the light/proximity sensor as to when the button will work.
Having the same problem with both swipe and fingerprint unlock. I can understand swipe, fingerprint works better in my pocket then with my finger
Mine is constantly turning on in my pocket now. I have an otterbox commuter on it and edges are raised pretty good, doesn't seem like my leg would hit the home button but it's hard to tell
Only happens to me when connectivity state changes, or music skips for a notification
Sent from my SM-G900P using Tapatalk
I am having this problem on stock unrooted ND2 as well as RDDT. I also noticed on both that I get notification sounds with NO notifications showing up. So I have my notification sound going off a few times each hour for no reason unless I leave my phone on silent.
As far as the screen coming on randomly, I found that disabling air wake has helped a little bit. Especially overnight, I leave my phone next to my pillow (yea, I am a junkie...) and the screen would turn itself on every time I rolled over, and the screen would stay on after that until I woke up and turned it off. I know it was staying on because a couple of times I reached over the phone, screen turned on and I watched it for about 5 minutes (screen time out is set to 15 seconds) and it didn't shut off.
TL;DR Turn off air wake - Need help figuring out phantom notifications (still exist after multiple factory resets and almost no apps installed)
My issue stopped once I installed a glass screen saver. Home button is now countersunk with the 0.33 mm. Cover & review.
http://www.amazon.com/Tech-Armor-Samsung-Ballistic-Protector/dp/B00IGISUTG/ref=cm_cr_pr_product_top
http://www.amazon.com/Tech-Armor-Sa...tBy=bySubmissionDateDescending#R1R8876D8WLXE3
I installed the same one, lol. It still does it, not as often though
I was using standard pattern lock screen on stock rooted and had this issue. It was the wave to wakeup feature that was causing it. I turned it off and it went away. 3 days with no waking by itself.
I've never had that turned on.
looks like you guys turn on air wake and it's working sensetively. on the contrary, mine is numb
yueyejinghun said:
looks like you guys turn on air wake and it's working sensetively. on the contrary, mine is numb
Click to expand...
Click to collapse
It was numb for me too when it wasn't being awakened by ghosts. The other guy said he didn't have that feature on so not sure what the other issue(s) is/are.
GorillaPimp said:
It was numb for me too when it wasn't being awakened by ghosts. The other guy said he didn't have that feature on so not sure what the other issue(s) is/are.
Click to expand...
Click to collapse
air wake is a nice feature to extend the lives of home & power button, except it always makes me look like an idiot when I am waving my palm over the phone again and again.
I tried to set the mode to unlock by fingerprint and keep air wake on for a whole day, but I didn't encounter that problem. maybe it just affects some devices, maybe it's not air wake.
Anybody found a real solution for this inconvenient?!
This only happens at Lollipop... 2 months ago I updated and because this annoying issue that was draining my battery I downgraded to Kit Kat...
Last weekend I decided to give another shot to Lollipop, but the issue remains...
I tried all settings relative to screen and lock screen and nothing worked!
andreluigo said:
Anybody found a real solution for this inconvenient?!
This only happens at Lollipop... 2 months ago I updated and because this annoying issue that was draining my battery I downgraded to Kit Kat...
Last weekend I decided to give another shot to Lollipop, but the issue remains...
I tried all settings relative to screen and lock screen and nothing worked!
Click to expand...
Click to collapse
I have the same problem. My battery has been life does not even last me until the end of work. Trying a fix now that I just thought of though. This problem is incredibly frustrating at night too.
I believe its the connection optimizer. Go to Settings > More networks > Mobile networks > Connections optimizer:
Then Uncheck "Connections Optimizer"
Seems to be working so far! So hopefully this helps the rest of you!
This Fix did not work still perplexed by this problem.
After rooting and removing a lot of bloat, I got rid of it. I have no idea which app it is though. Maybe an xposed module logging screen wakes could be of assistance. But I too noticed it immediately after flashing a lollipop ROM.

Strange mic issue

Wondering if anyone has any advice for my weird mic issue - it's a little different to the others I've seen but willing to try anything at the moment. Here's what I've found so far:
*People can't hear me when I talk into the phone. I've tried calling my home phone and listening and I don't hear anything either.
*This problem seems to happen when I'm holding the phone normally (i.e. against my face - ear to the ear speaker and mouth near bottom of the phone's mic)
*If I talk right into the bottom of the speaker (as in have the bottom mic and speaker right in front of my mouth), it picks up audio fine on the other end.
*Speakerphone appears to be fine so secondary mic is working fine.
*Done the usual clean the mic hole with pin (and compressed air), made sure my finger wasn't covering the mic hole, removed any cases, etc.
My suspicion is maybe the proximity sensor is doing something to cause the audio to cut out? I can't imagine the bottom mic being that directional that it picks up nothing in one particular direction while works fine in another.
Phone is bone stock S6 - SM G920W8 running 6.0.1 (Build G920W8VLU3CPC8)
I've already done a factory reset so this thing is as clean as it gets and still no luck. Help!
Apps could be the issue.
Do you have any apps or had any apps in the past that use the proximity sensor on your Galaxy S6? I know that I have had these problems in the past where certain apps that use the proximity sensor, such as the wave your device on and off app that I frequently use interfere with how the microphone detects how far away your face is.
WSADKeysGaming said:
Do you have any apps or had any apps in the past that use the proximity sensor on your Galaxy S6? I know that I have had these problems in the past where certain apps that use the proximity sensor, such as the wave your device on and off app that I frequently use interfere with how the microphone detects how far away your face is.
Click to expand...
Click to collapse
Not that I recall. I did boot the device up in Safe Mode (which should stop any third party app from loading) and the problem still occurred. I also tried it again after I did a factory reset and before I loaded any apps but that didn't help either.
I don't use the gestures at all so I don't think it's that but maybe the factory reset turns it on. I'll see if I can find it to check.
syee said:
Not that I recall. I did boot the device up in Safe Mode (which should stop any third party app from loading) and the problem still occurred. I also tried it again after I did a factory reset and before I loaded any apps but that didn't help either.
I don't use the gestures at all so I don't think it's that but maybe the factory reset turns it on. I'll see if I can find it to check.
Click to expand...
Click to collapse
Well, it looks like gestures were turned on by default. Turned them all off and then turned them on one by one and made a test call and found it's the "Smart Alert" feature that caused the mic to not work when near my face.
Thanks WSADKeysGaming for the reminder about the gestures! I completely forgot about it because I never used them.
Don't mention it!
There are so many settings nowadays that its hard to remember whats on and off, left and right. Glad I could help!
syee said:
Well, it looks like gestures were turned on by default. Turned them all off and then turned them on one by one and made a test call and found it's the "Smart Alert" feature that caused the mic to not work when near my face.
Thanks WSADKeysGaming for the reminder about the gestures! I completely forgot about it because I never used them.
Click to expand...
Click to collapse
Sorry for bumping an old thread, are you familiar with why the Smart Alert feature would do this? Thanks!

Double tap wake up - lag

Hello All.
Anybody else have the same issue like me?
I have around 4 seconds lag during wake-up phone with double-tap. But only when phone goes to sleep with camera application opened in front.
This is strange.
If camera app is opened in front and phone goes to sleep - long wake-up with double-tap.
With power button wake-up -> phone wake-up immediately.
If phone goes to sleep with any other application opened in front (home screen, any other app) -> double-tap wake up phone immediately.
I have this issue on few last nougat versions. Today I applied Oreo update and still the same issue.
In safe-mode still the same. I have opened service ticket to HTC but I would like to know if anybody else see the same issue?
I have this issue on few last nougat versions. Today I applied Oreo update and still the same issue.
In safe-mode still the same. I have opened service ticket to HTC but I would like to know if anybody else see the same issue?[/QUOTE]
Just tried mine and seems to work fine on double tap
Hello all. Sorry for long reply time. I still have this issue. Please see attached video.
https://www.dropbox.com/s/pnawcdlo4vbvu2l/U11_DoubleTap.MOV?dl=0
see around sec. 00:22 Only DoubleTap when camera application is on top generate this issue. Other combinations wake up phone quick.
nedalnib said:
Hello all. Sorry for long reply time. I still have this issue. Please see attached video.
https://www.dropbox.com/s/pnawcdlo4vbvu2l/U11_DoubleTap.MOV?dl=0
see around sec. 00:22 Only DoubleTap when camera application is on top generate this issue. Other combinations wake up phone quick.
Click to expand...
Click to collapse
Now that I have watched the video,, mine acts the same.
That's a "normal" behavior, on android when the screen brightness needs to change this lag always appear. I develop an app to turn screen off by changing the brightness and timeout times, and happens this same lag in a various devices seems to be an android issue.
So what I did to "hde" the lag was to add a screen with some info like day, date and time.
But on your case there is no solution yet.
Strange. So, why waking up phone with fingerprint scanner or power button wakes it very quick?
Why this "issue" can be seen only when camera app is on top? [if other app is on top phone wake up every time very quick]?
This looks for me like issue in HTC software. Not "standard android behaviour"
nedalnib said:
Strange. So, why waking up phone with fingerprint scanner or power button wakes it very quick?
Why this "issue" can be seen only when camera app is on top? [if other app is on top phone wake up every time very quick]?
This looks for me like issue in HTC software. Not "standard android behaviour"
Click to expand...
Click to collapse
Because camera change the screen brightness, the problem is in changing screen brightness and not the action that you are performing.
ok, this explains question 2. But what about question 1 : "why waking up phone with fingerprint scanner or power button wakes it very quick?" ???
nedalnib said:
ok, this explains question 2. But what about question 1 : "why waking up phone with fingerprint scanner or power button wakes it very quick?" ???
Click to expand...
Click to collapse
That one I don't know for sure, but I think that can be due to the way the it turn the device.
Double tap is controlled by "lockscreen app/kernel", the power button and fingerprint it android native code and kernel, can be that but just htc knows!
Did you tried to ask then about that in twitter or via support emaill?
I just made additional test: manual brightness, full level. The same phone behaviour.
In my opinion this is something in kernel / wake-up procedure. I raised support ticket to HTC.
nedalnib said:
I just made additional test: manual brightness, full level. The same phone behaviour.
In my opinion this is something in kernel / wake-up procedure. I raised support ticket to HTC.
Click to expand...
Click to collapse
Hum, nice ideia.
Ok, let us know what they answer

Possible haptics bug?

I've been experiencing a possible bug where I start getting random little haptic clicks happening by themselves. The clicks are pretty much the same as what you get when you take the S pen out of its slot or tap a nav bar button.
Basically the phone will behave fine for hours and then all of a sudden these haptic clicks start happening here and there while I'm using the device, but are not related to anything I'm doing at the time. So for example I could be turning the volume up or pulling down the notification shade and a second later I'll get a random click or two. It then keeps on happening intermittently as I interact with the phone. A restart fixes the issue every time - at least for a few hours - which makes me think it's a software bug of some kind.
Anything else noticed this? I'm using an unlocked UK Exynos version SM-N986B.
I am noticing the same thing and it is driving me nuts. ? It's constant haptic click like when the spen is removed and I can't figure out what it causing it. I have a Verizon US version. I seem to notice it when I have a case on it. Using the ESR case with the kickstand.
makavelisk said:
I am noticing the same thing and it is driving me nuts. ? It's constant haptic click like when the spen is removed and I can't figure out what it causing it. I have a Verizon US version. I seem to notice it when I have a case on it. Using the ESR case with the kickstand.
Click to expand...
Click to collapse
Good to know I'm not alone. Interesting that this issue can affect the Snapdragon and Exynos versions. I'll look into your theory about the case. I'm using a Ringke Fusion, but next time the clicks happen I'll take it off to see if that makes a difference.
Otherwise I guess this is just one of those little bugs you always get when you're one of the first to buy a newly released device. I'm sure they'll fix this in a future update.
I'be been using mine since last Thursday with an Otterbox case and have not had that issue, mine is an unlocked variant from the Samsung store.
Go to Settings > Display > Edge Screen > Edge Panels > Handle Settings (3 dots) > at the bottom, turn off Vibrate when handle is touched
or
Go to Settings > Sounds and vibration > System sound/vibration control > turn off Touch interactions or other options
SpaceGooner said:
I've been experiencing a possible bug where I start getting random little haptic clicks happening by themselves. The clicks are pretty much the same as what you get when you take the S pen out of its slot or tap a nav bar button.
Basically the phone will behave fine for hours and then all of a sudden these haptic clicks start happening here and there while I'm using the device, but are not related to anything I'm doing at the time. So for example I could be turning the volume up or pulling down the notification shade and a second later I'll get a random click or two. It then keeps on happening intermittently as I interact with the phone. A restart fixes the issue every time - at least for a few hours - which makes me think it's a software bug of some kind.
Anything else noticed this? I'm using an unlocked UK Exynos version SM-N986B.
Click to expand...
Click to collapse
makavelisk said:
I am noticing the same thing and it is driving me nuts. It's constant haptic click like when the spen is removed and I can't figure out what it causing it. I have a Verizon US version. I seem to notice it when I have a case on it. Using the ESR case with the kickstand.
Click to expand...
Click to collapse
That sounds like a strange bug. I have the N20U 512GB unlocked US version from the Samsung store and have been using it for 3 days now and haven't had that issue.
When you say "click" do you mean like a random screen press or a small vibration?
lennie said:
That sounds like a strange bug. I have the N20U 512GB unlocked US version from the Samsung store and have been using it for 3 days now and haven't had that issue.
When you say "click" do you mean like a random screen press or a small vibration?
Click to expand...
Click to collapse
Small vibration. Like when you pull out the spen. It comes and goes. Hasn't done it for the last 4 to 5 hours and then all of the sudden it's starts doing it again. I may do a factory reset as I am having multiple issues from the spen intermittently not working, horrible studder when scrolling with the 120hz turned on, sub par photos that are washed out and blurred, and atrocious battery life. Maybe I got a complete dud.
So I ended up reformatting the phone and chose not to do a restore but download everything manually including the settings and apps. The odd haptic feedback click is gone as well as some of the other issues so far.
makavelisk said:
So I ended up reformatting the phone and chose not to do a restore but download everything manually including the settings and apps. The odd haptic feedback click is gone as well as some of the other issues so far.
Click to expand...
Click to collapse
Ahh the old restoration bug striked again. The only things I restore are media/photos, messages and contacts. Great to hears the problem wasn't too serious.
Getting the same thing on Galaxy S20 ultra. I noticed that it all started after the update i got on the 21st
it feels like the side panel compass
when u have the bug again just tilt your phone a little and check the panel if its the compass
xXPheNomEnoNXx said:
it feels like the side panel compass
when u have the bug again just tilt your phone a little and check the panel if its the compass
Click to expand...
Click to collapse
I also thought the compass could be the cause of this - like maybe it was still clicking on the 0° mark even when the side panel was closed - but so far I haven't been able to confirm that as the cause as it doesn't do it on cue.
In fact the last time I experienced the haptics bug I was editing the button order on the pull down quick panel, but I wasn't able to reproduce it this way a second time so it just feels like it happens at random times. And now suddenly for the last two days it hasn't happened at all, but I don't know if that's down to anything that I have done or a setting I changed
For me the jury's still out on this one.
I just had it start today! So annoying. I have no idea what it is. I do have the compass edge panel. I'll look out for that.
Snapdragon unlocked model here.
I just got the phone and I noticed the same thing. I did use the cable to transfer everything to the new phone. Nothing I tried worked until I factory rested it and manually installed my apps. I did notice that if I shake the phone it will do the haptic click a second after I stop shaking it. It seems to be coming from the bottom camera lens.
i removed the tools panel from my edge panel and couldnt reproduce this haptic bug again...
I am also having this problem too. Can't pinpoint what reproduces it yet.
aaronlee0712 said:
Go to Settings > Display > Edge Screen > Edge Panels > Handle Settings (3 dots) > at the bottom, turn off Vibrate when handle is touched
Click to expand...
Click to collapse
There is no vibrate setting in Handle settings on mine. If you have that, then please post a screen shot.
Make sure you have auto restart turned on everyday. I haven't noticed any problems with my verizon branded 128gb white
AndroidPurity said:
I am also having this problem too. Can't pinpoint what reproduces it yet.
There is no vibrate setting in Handle settings on mine. If you have that, then please post a screen shot.
Click to expand...
Click to collapse
Here is the link to the screenshot: https://imgur.com/1yFGxrx
Let me know if the link failed.

Categories

Resources