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Hi guys and girls, Im new to the forums and ive turned here because I have noone else to go to without dealing with customer support. My problem is my HTC Surround gets stuck on the "HTC" screen and wont go anywhere past that. Before my phone died I noticed it was very laggy and all my pictures were gone. I dont know if you guys can help, im pretty good with computers so any suggestions I should be able to try. I was also wondering if it was possible to flash the OS right back on it myself if its corrupt. Thanks.
a few things to try in this order...
1. if you have a case on the phone, remove the case, then try and boot
2. try connecting it to the pc and booting it up (launch zune on desktop first) to see if it zune can fix it
3. try holding the volume buttons up and down at the same time and booting the phone, it should ask if you want to hard reset, select yes (you'll loose all your data, but since you can't even get in the phone anyways, that shouldn't matter)
4. go back to the store and get a replacement
Thanks for the response
1. No case
2. Tried this, zune software says it cant restore my phone
3. Tried this as well, no luck.
4. have insurance, but being from alaska that is my last resort because i dont want to have to wait a week for shipping to get a working phone back, but if i dont find a solution before ATT closes tomorrow thats what ill end up doing.
Mine did the same thing 34 days after I bought it. They would not even trade me out in store because it was 4 days past due of the return date. I had to go through factory warranty to get a new one. It was just flat dead and nothing would revive it, even a hard reset. Fortunately Zune backs up all your pictures so you should be fine there. Call ATT immediately.
Sounds like the sd card in it died....
You could take it apart and replace the card (Google ifixit, they have pics of how to), but you might void the warranty if they can tell you have tampered with the card.
Good luck
Sent from my HD7 using Board Express
Some questions if it is the SD. Is the OS stored on the SD? If so how would I get WP7 back on it. I could definately change it myself. I actually just saw a break down on the Surround. If it doesnt void my insurance id be totally willing to change it out with an even bigger SD while im at it.
As for dealing with Warranties and insurance, thats my last resort being in Alaska the shipping processes are a pain.
Hey All,
I posted this over on r/nexus5 as well, but figured id see if anyone here had any ideas as well.
I replaced my screen/frame earlier today and started having some trouble, figured I'd see if anyone else has had a similar experience and can give some advice.
I replaced my screen about a year ago, and all was well until a month ago. Dropped it again and cracked the screen, so I ordered another. Decided to spice things up and get a red frame as well, so this afternoon I took it apart. Tore it all down, and moved all the parts over to the new frame, everything went over nice and easy, and I got it all about together and booted it up. I see the Google logo with the unlock symbol, hangs out for about 15 seconds, and then reboots. Will do this for a bit until I power it down.
I read some other threads with some similar symptoms. A few people suggested the power button was being held down and causing the reboot, but that isnt the case here. I can get into the boot loader/fastboot screen, and can see it over adb. Soemone else suggested it was the long wide noddle cable not properly connected, so I've reseated that about a dozen times with no luck. I have checked all of my connections over a handful of times, but still the same deal.
So since my pc can see it in fastboot, I ran the nexus toolkit and did the force flash. Files transferred over and were written successfully, and as far as NRTK was concerned, it all went well. so it tells me the phone to reboot, and of course its the same 15seconds of google logo, rinse/repeat.
So I am thinking maybe my motherboard got damaged somehow during the transition? I just cant find any signs of damage, and I was pretty careful during the transfer. This was a replacement from China, but I figured since it shows the google logo and boot loader, the screen is indeed working... could it be the screen/digitizer preventing it from fully booting? I think its odd that root toolkit could still see the device, send data to it, and write it successfully.
Any thoughts would be much appreciated.
Actually now that I think about it, I will throw the guts back into the old frame in the morning to confirm if it is the new screen causing the problem or not.
So it turns out it was the chinese knock off screen that was the problem. put the guts back into my old phone, and all was well. Going to return it and get a new screen on the way.
Hi guys, I'm sincerely apologizing if this is the wrong place to open a thread about something like that, I couldn't figure out where else to write down my issue. I've been told here are people that know the most about devices and that someone might be able to solve an issue I got with my Samsung s6 Edge. The samsung support has been not helpful at all and it's either sending it to them to repair it and loose all my files or at least before doing that at least trying to save some of my personal files. The problem yet is that I can't even get into my phone. I was charging it at night and suddenly I saw a flashing Samsung Logo on screen with a blue LED that flashes as well. So the device had to be turned itself off and then it was restarting but it couldn't get pass the 2nd SAMSUNG loading Screen and got stuck. That's all. From then on I wasn't able to do anything with it. First I thought it may be making some updates, but then again I turned off my wifi before going to sleep. So that can't be the case. I waited hours, because I was hoping it might get pass it at some point but it didn't. While waiting I looked up tutorial to fix it but nothing seemed to work out and then I called the samsung support which basically just told me to turn it on and off without any real solving advice. So here I am. desperate to just save up the last photos and that's it. Does anyone know a solution that won't mess with my guarantee.
Again, I'm really sorry if this isn't the right place to ask.
Thanks for reading if you made it up to here,
Erika
EriBerry said:
Hi guys, I'm sincerely apologizing if this is the wrong place to open a thread about something like that, I couldn't figure out where else to write down my issue. I've been told here are people that know the most about devices and that someone might be able to solve an issue I got with my Samsung s6 Edge. The samsung support has been not helpful at all and it's either sending it to them to repair it and loose all my files or at least before doing that at least trying to save some of my personal files. The problem yet is that I can't even get into my phone. I was charging it at night and suddenly I saw a flashing Samsung Logo on screen with a blue LED that flashes as well. So the device had to be turned itself off and then it was restarting but it couldn't get pass the 2nd SAMSUNG loading Screen and got stuck. That's all. From then on I wasn't able to do anything with it. First I thought it may be making some updates, but then again I turned off my wifi before going to sleep. So that can't be the case. I waited hours, because I was hoping it might get pass it at some point but it didn't. While waiting I looked up tutorial to fix it but nothing seemed to work out and then I called the samsung support which basically just told me to turn it on and off without any real solving advice. So here I am. desperate to just save up the last photos and that's it. Does anyone know a solution that won't mess with my guarantee.
Again, I'm really sorry if this isn't the right place to ask.
Thanks for reading if you made it up to here,
Erika
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You may get more help by getting the thread moved to Galaxy S6 Edge Q&A, Help & Troubleshooting.
To do so, simply click the "report button" and select "thread/post moving".
Now, on with the issue. What you're having seems to be a bootloop.
One thing you could try is booting into recovery and wiping the cache.
I'm not exactly sure how booting to recovery works on the S6, but it generally is: turn the phone off, then hold the power button + volume up button until the phone vibrates. If that doesn't work, try adding the home button to that combo, or just Google how to boot into recovery.
Anyway, if that doesn't work, then I'm afraid there won't be any other solution than reinstalling the firmware yourself or sending it to warranty (where they will probably reinstall the firmware).
Your photos shouldn't be affected in the process, as they are saved on the internal memory and, unless somebody wipes it, you shouldn't lose your files.
But you will definitely lose your apps and app data in the process.
Flashing the firmware yourself should not void the warranty.
The process can be done with Odin (a software also used by Samsung). I'm not sure how familiar you are with flashing, but you may want to do some reading or watch video guides on the subject of using Odin. Since the S6 is pretty much a new device, I'm sure you will find lots of video tutorials for the S6 specifically.
And, as I said, your internal storage stuff should be safe too.
So, I flashed my S8+ onto BatMan-Rom today with no apparent issues. Clean flash, booted with no problems. While restoring apps (not system data) with Titanium Backup, my phone's screen switched off and I couldn't get it back on. The phone got really hot but would not reset with holding power+vol+bixby or any other button combination. Tried plugging into my PC, ADB didn't detect the phone. Desperate, I disassembled the phone far enough to disconnect the battery from the mainboard and then reconnect it, hoping that would force some kind of reset. Instead, I went from a hot phone I couldn't do anything with to a cold one. No button combo gets me anything - no recovery, no odin mode, nothing. Am I as screwed as I think I am? It seems to me I'm out $900 on a paperweight, and I can't even figure out what went wrong since I wasn't messing with anything at the system level when this happened.
tardis_42 said:
So, I flashed my S8+ onto BatMan-Rom today with no apparent issues. Clean flash, booted with no problems. While restoring apps (not system data) with Titanium Backup, my phone's screen switched off and I couldn't get it back on. The phone got really hot but would not reset with holding power+vol+bixby or any other button combination. Tried plugging into my PC, ADB didn't detect the phone. Desperate, I disassembled the phone far enough to disconnect the battery from the mainboard and then reconnect it, hoping that would force some kind of reset. Instead, I went from a hot phone I couldn't do anything with to a cold one. No button combo gets me anything - no recovery, no odin mode, nothing. Am I as screwed as I think I am? It seems to me I'm out $900 on a paperweight, and I can't even figure out what went wrong since I wasn't messing with anything at the system level when this happened.
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Oh, dude...I feel your pain....wish I could help.
Can't you just contact the retailer and sort of, ahem, forget to tell them that you rooted it and took it apart and that it just, well, simply broke?
Surely there's some kinda warranty?
Or claim on home contents insurance?
Sorry i can't be more help..but hopefully some of the XDA experts will be replying very soon.
Come on guys, try and help this guy out:good:
Matt
matthew33 said:
Can't you just contact the retailer and sort of, ahem, forget to tell them that you rooted it and took it apart and that it just, well, simply broke?
Surely there's some kinda warranty?
Or claim on home contents insurance?
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You're proposing fraud, which is a form of theft. And ultimately, it's all the other customers who subsidize such acts.
What we customers are subsidizing is Samsung's greedy bull**** of producing different versions of a product specifically so they can get away with not offering warranty coverage for unlocked/rooted devices in North America. If there were a way for me to game the system to force them (or a retailer) to replace my phone, believe me, I would, especially since this happened when I was restoring apps and not in the course of flashing a rom or otherwise messing with anything at the system level; it does feel like a defect in the device to me at this point.
That's all academic though, since I'm outside the retailer's return window and there's not going to be anything accomplished through that angle. Worst case scenario at this point is selling the device for parts and going back to my Nexus 6P with all its battery issues until I can get my hands on a phone made by a company that doesn't pull this "no warranty for power users" crap - an Essential Phone or a Pixel 2 XL, I guess. But I would of course prefer to find a way to fix my S8+. At the moment I think the first problem is that it's not charging - battery doesn't even get warmer than room temperature after being plugged in for hours. I'm going to try a wireless charger tonight and see if the charger lights up saying it's connected to the device, but I'm not holding out much hope.
I've read that previous Galaxy devices could be reflashed to stock with special USB devices that repair shops had access to...do we know if there's anything like that with the S8?
"Power users" amount to nothing now with all the millions sold and billions made. They make more locking down there stuff. Doing the stuff we do now is considered a security risk.
Look, this is getting off topic. Whether or not you think billion-dollar corporations should be able to artificially create situations that drive certain customers to purchase devices without warranty coverage so they can ignore us when things go wrong and make another easy $800 is not really important. The situation I'm in is what it is, and I imagine others might find themselves in that situation sooner or later, so does anyone have any ideas on a) how this might have happened in the first place or b) what I might try in the way of repairs, short of replacing the mainboard?
tardis_42 said:
Look, this is getting off topic. Whether or not you think billion-dollar corporations should be able to artificially create situations that drive certain customers to purchase devices without warranty coverage so they can ignore us when things go wrong and make another easy $800 is not really important. The situation I'm in is what it is, and I imagine others might find themselves in that situation sooner or later, so does anyone have any ideas on a) how this might have happened in the first place or b) what I might try in the way of repairs, short of replacing the mainboard?
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just sent it to change/repair using ur garant...it seems a phisical problem more than firmware/software issue...if not go to a repair service so they can check wich piece is making the problem.
Theres a posibility is the mainboard so dont waste more time asking here and go to a repair center in or out of warranty.
Hello! So 6-7 months ago my phone dropped without a case on the ground and since then it couldn't boot up anymore. It didn't showed up the Samsung logo, the only thing that came was this little blue light that showed up if you wanna boot it up - that's it!
My PC doesn't recognize my phone and the DL-mode isn't working either. Plus the homebutton is broken.
Is there anyway possible to access the data and safe it somehow? There are really important pictures for me that I'd really love to save and see again
Thanks in advance!
ObamaObamaObama said:
Hello! So 6-7 months ago my phone dropped without a case on the ground and since then it couldn't boot up anymore. It didn't showed up the Samsung logo, the only thing that came was this little blue light that showed up if you wanna boot it up - that's it!
My PC doesn't recognize my phone and the DL-mode isn't working either. Plus the homebutton is broken.
Is there anyway possible to access the data and safe it somehow? There are really important pictures for me that I'd really love to save and see again
Thanks in advance!
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you need a recovery boot image. Theyre sparse but they exist. you need someone with the same model S6 that is functioning to do a dump of its ISO. mount that ISO to a SD card, pop it in the phone and itll likely boot. I recovered a "hard bricked" S3 that way, and that method of recovery does indeed live on. @TheMadScientist you got anyone in your list who has this ISO he heeds? Ill also cal lin @AthieN but he isnt on here too much these days.
youdoofus said:
you need a recovery boot image. Theyre sparse but they exist. you need someone with the same model S6 that is functioning to do a dump of its ISO. mount that ISO to a SD card, pop it in the phone and itll likely boot. I recovered a "hard bricked" S3 that way, and that method of recovery does indeed live on. @TheMadScientist you got anyone in your list who has this ISO he heeds? Ill also cal lin @AthieN but he isnt on here too much these days.
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If you are only getting a blue light, your EEPROM is most likely damaged and the only way to recover would be to have it serviced by a repair shop. Unless you feel like delving in to EEPROM recovery tools, which is not for the faint hearted...
Sent from my SM-G975U using Tapatalk
youdoofus said:
you need a recovery boot image. Theyre sparse but they exist. you need someone with the same model S6 that is functioning to do a dump of its ISO. mount that ISO to a SD card, pop it in the phone and itll likely boot. I recovered a "hard bricked" S3 that way, and that method of recovery does indeed live on. @TheMadScientist you got anyone in your list who has this ISO he heeds? Ill also cal lin @AthieN but he isnt on here too much these days.
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IMo if it was dropped and not booting the issue lies elsewhere ive seen a load of them break and a no boot after dropping is normally a hardware issue i would check to make sure the battery is connected inside first making sure the device is getting power is key here since no connection on pc
AthieN said:
If you are only getting a blue light, your EEPROM is most likely damaged and the only way to recover would be to have it serviced by a repair shop. Unless you feel like delving in to EEPROM recovery tools, which is not for the faint hearted...
Sent from my SM-G975U using Tapatalk
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TheMadScientist said:
IMo if it was dropped and not booting the issue lies elsewhere ive seen a load of them break and a no boot after dropping is normally a hardware issue i would check to make sure the battery is connected inside first making sure the device is getting power is key here since no connection on pc
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And this is exactly why I call you guys in from time to time, and you both did not fail me. Thanks dudes