Sim tray won't open - Motorola One Vision Questions & Answers

Yesterday bought a One Vision. Today I want to open the sim tray but it will not open. Already used a paperclip and excessive force. Anybody having the same problem? Or even better: a suggestion what to do?

No such problem for me. Make sure the paperclip is thin enough to go all the way in
Have you tried with a normal sim tool?
Sent from my motorola one vision

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I think i broke my Polaris, HELP! sim not detected!

Hello, my screen was acting wierd, and it had some sort of Humidity in the digitizer, so I decided to open it up, see if maybe I could "dry" it or something.
well I open it up, very carefully, everything whent perfect, I could not do anything to the digitizer, so I put it all back together, and it worked perfectly, except that I forgot to connect the jog wheel, so I open it up again, again very carefully, and everything whent ok, or so it seemed, now my polaris can't detect the sim card, no matter what I do, I open it up again to see if the cable was lose or anything and the same deal... nothing fixed it...
did I broke my polaris? maybe its just the sim holder? does anyone know where I could get a replacement sim holder with the ribbon cable?
or any other ideas, I triple checked that everything was connected, and that the ribbon cables were all good...please help!!!
maybe your sim card burned... did you try with another sim?
unfortunately for me... no, the SIM card is working fine on my other phone and I also tried 2 different SIMs
any pointers on where can I get spare parts ?
Could it still be wet? Have you let it dry out?
it was never wet, so i don't think thats the problem..its very wierd
but still looking for spare parts... if anyone knows...
Well i guess My Polaris is done for No Sim detected, so if anyone need a polaris for spare parts, let me know, the only thing wrong with it is that it does not detect the Sim Card.... make me an offer
Hi, i was struggeling with the same problem and just found a simcard holder replacement:
http://cgi.ebay.de/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MEWAX:IT&item=400007523660
hope that helps all people with that problem.
i have had that on mine as well, it wouldnt detect my simcard but i found out that by installing it better it made it work. since you havent touched anything, i cant believe you burned a controller or you snapped something. look at it better
I think I know the solution. As least I can reproduce the problem with few my SIM cards. Namely, after inserting the SIM card in Polaris holder, as a final move, one should gently PUSH IT DOWN until you will feel a slight click. That's it!
Actually, the word "PUSH" is even written at the holder, but I thought it is only for a side push.
Regards and good luck!
Well I tried several times in diferent ways, with no luck, so I finally decided to order that sim holder, hopefully that will solve the problema... now I will have to wait 3-5 weeks and I will have my phone back (fingers crossed!) thanks leonidas333 for the link and thanks everyone else for their tips
try 2 flash the room again it did that with me but when i flashed the room it worked just fine

[Q] Inspire stops recognizing SIM

I read the threads of others having with their phones not recognizing their SIMs and none had a solution. I hope someone has figured out something other than getting another phone.
My Inspire was rooted by On The Go Solutions. It has Android 2.3.5 and Revolution HD 6.3.1.
At odd times it stops recognizing the SIM. I can't find any specific cause like running an app that might cause it. I've tried flashing a couple of different ROMs myself but that didn't make a difference. (I'm a lightweight on the tech stuff.)
The SIM works fine in 2 other phones.
Anyone find a solution to this problem?
I had this problem before. What worked for me and a few others that I know was to add a few layers of tape to the back of the sim card. This will make it extra tight in the socket. I guess the contacts on the phone for the card are just not that great for the connection. I have not had an issue since.
I tried a piece of paper and that didn't help.
BC1130 said:
I tried that and it didn't help.
Click to expand...
Click to collapse
Depending on How long ago you got the pone. Get them a call. I have had alot of dealings with On the go and they have always done right by me.
zelendel said:
Depending on How long ago you got the pone. Get them a call. I have had alot of dealings with On the go and they have always done right by me.
Click to expand...
Click to collapse
Using some of the info here, I have been working with the SIM and the phone and I may have finally got it working. I used a little rubbing alcohol on a thin screen cleaning cloth and cleaned the SIM contact and the phone's SIM slot, blew them dry and then reinserted the SIM with a very thin piece of plastic on top to set it in the slot tighter. It is VERY tight. The phone has worked for almost 2 days without a problem. If it works for a week, I'll consider the problem solved.
Cleaning the contacts and making the SIM tighter did not work. (

Cant connect networks! Help please!

So, bought the phone few days ago, and it arrived today. It seemed to work just right, I dont know who the modded the phone, but he did sim mod on it. After putting sim card to the phone it seemed to work just fine, connected to networks and stuff. So I decided to unlock the bootloader and put cyanogenmod on the phone. It worked fine for few hours but now I lost connection to sim card, and I shut down the phone. Took sim card out and put it back in, it did recognize it, but I couldnt contact to any networks, I tried to swapping to GSM only and stuff, but nothing seemed to help. I tried re-flashing CM, but it really didnt help. When I changed the connection type to GSM, it connected to the network for few seconds and then disconnected again. Im gonna try flashing stock rom on but seems like there is something wrong with the phone. Has anyone else had the same problem?
E: Couldnt flash stock rom on the phone using MIUI now and constantly getting messages for "SIM card removed"
So seems like problem is in the sim card holder.
Case of bad luck/coincidence.
Try applying pressure to the SIM (you can remove the back). This way you can find out if it's the holder. I had also had this problem. Not sure if it's a type of holder or just a bad mod. But Cornholio fixed it for me. Contact him, maybe it can be fixed easily. I just sent him my phone since I also had a Photon who needed a new mod.
Die Bruine said:
Case of bad luck/coincidence.
Try applying pressure to the SIM (you can remove the back). This way you can find out if it's the holder. I had also had this problem. Not sure if it's a type of holder or just a bad mod. But Cornholio fixed it for me. Contact him, maybe it can be fixed easily. I just sent him my phone since I also had a Photon who needed a new mod.
Click to expand...
Click to collapse
Probably trying to get the seller to refund to me, seems like he had same problems that I just got but he didnt tell me first, but started to tell me that he had just the same problems earlier. Well, I really wouldnt like to open the phone before I can see what he thinks about the refund.
Egez said:
Probably trying to get the seller to refund to me, seems like he had same problems that I just got but he didnt tell me first, but started to tell me that he had just the same problems earlier. Well, I really wouldnt like to open the phone before I can see what he thinks about the refund.
Click to expand...
Click to collapse
No need to open the back. Get a very thin knife or something like that. Pry it between the cover and the SIM. it will apply enough pressure to see if that's the problem.

[Q] sim card tray ejection

Got my one today! went to at&t to get a new sim, and the lady couldnt get the sim card tray out. i also tried with the tool. it litterally went all the way in the phone. like a inch. i figured i had a defective one so i went home and tried a paperclip, it also went in super far before the tray popped out. like im talking FARRR. is this normal? i switch phones alot and dont want to hit something off in there since its going in so far.
NOTE: when the at&t lady tried she did not use the sim tool that came with the one, she used her tool, i just used a paperclip and it went way far in before it popped out.
help, thanks.
No it shouldn't go in very fast before releasing the SIM tray. The prong on the official tool is only a few millimetres long and that should be enough.
Transmitted via Bacon
The SIM tray needle on OPO is longer than the one I use on iphone 5s

[Q]OPO doesn't recognize my sim. Need help guys

Hi All,
I have purchased OPO in september but I got it delivered to India yesterday only. I tried to insert my sim in the correct way like shown in the image, but to my surprise , I am getting the below error.
So I did a research and tried the following steps
Tried the 3g and 2g option. Did a restart.
My sim is actually a micro sim that is not cut from the mini sim. I am using it perfectly in my nexus 4.
Watched the videos on how to insert the sim properly. Did according to that.
So I thought there my be some bugs in the stock( I am on 38R) . So unlocked the bootloader and flashed the CM nightly. Same issue exists.
Then reverted back to stock and updated to 44S. Same issue exists.
The phone is working fine with everything. But it is unable to read my sim. I have tried my dad's sim which is used in Moto G.
So I took a video and posted it on youtube. Please go through it and let me know if I have damaged any of the golden PINs.
http://youtu.be/U6z5i9XrVvs
Thanks for your patience.
Chaitanya
You have airplane mode on, turn it off and try again.
skyguy126 said:
You have airplane mode on, turn it off and try again.
Click to expand...
Click to collapse
Lol no.
I can see the airplane mode icon in the picture you uploaded.
Try this :
1) Turn Airplane mode ON
2) Turn Airplane mode OFF
3) Reboot your phone (not software reboot, a real one)
This is the error I an getting.
Maybe your Sim is locked or not activated. Try the Sim in another phone.
skyguy126 said:
Maybe your Sim is locked or not activated. Try the Sim in another phone.
Click to expand...
Click to collapse
No man it is working fine in nexus 4.
Even though you mention making sure the SIM is inserted the right way, I just want to confirm;
when looking at the screen, the SIM should be _below_ the tray and facing with the pins to the back.
But it is unable to read my sim. I have tried my dad's sim which is used in Moto G
Click to expand...
Click to collapse
Do you mean your dad's sim is working in the OPO? Or is it a no-go either? If the first applies; you may want to try having your carrier replace the SIM.
It seems the Oneplus is sometimes a bit tricky regarding the SIM.
Was going to add my voice to this as my opo arrived yesterday and I fell into that trap
I would suggest putting a cloth down on the table then lay the phone screen down,put your sim card in the tray(the only way it can go) and slide it home (that way the sim contacts will be facing you and as the tray goes in (hope that made sense)
If that does not work then contact your carrier about a replacement,fickle things sim cards
d4fseeker said:
Even though you mention making sure the SIM is inserted the right way, I just want to confirm;
when looking at the screen, the SIM should be _below_ the tray and facing with the pins to the back.
Do you mean your dad's sim is working in the OPO? Or is it a no-go either? If the first applies; you may want to try having your carrier replace the SIM.
It seems the Oneplus is sometimes a bit tricky regarding the SIM.
Click to expand...
Click to collapse
No my dad's sim is not working in the OPO.
bombadier said:
Was going to add my voice to this as my opo arrived yesterday and I fell into that trap
I would suggest putting a cloth down on the table then lay the phone screen down,put your sim card in the tray(the only way it can go) and slide it home (that way the sim contacts will be facing you and as the tray goes in (hope that made sense)
If that does not work then contact your carrier about a replacement,fickle things sim cards
Click to expand...
Click to collapse
Yes you are correct . Its a trap but I did check a youtube video first before inserting the sim . It shows the way you described. But still its a no go. I think my OPO is defective or somehow I may have damaged the sim slot.
chaitanya87 said:
No my dad's sim is not working in the OPO.
Yes you are correct . Its a trap but I did check a youtube video first before inserting the sim . It shows the way you described. But still its a no go. I think my OPO is defective or somehow I may have damaged the sim slot.
Click to expand...
Click to collapse
difficult for me to say I feel for you if you need to get a new unit as it was tough enough to get that one, would for sure contact your carrier as I think that will be easier than trying to get a replacement, let us know how you go
Yeah looking at the error message it seems to be a problem with the sim card not the phone itself. Correct me if I am wrong.
skyguy126 said:
Yeah looking at the error message it seems to be a problem with the sim card not the phone itself. Correct me if I am wrong.
Click to expand...
Click to collapse
So i took a new sum from my carrier and used it in my OPO. I hoped that changing the sim might resolve the issue but it didn't. After removing the sim i saw some scratches on the side of the sim. So i thought the golden pins might cause this. So i will go for a RMA. You can see the image of the sim.
That card is toast, that happened putting it into the opo ?
bombadier said:
That card is toast, that happened putting it into the opo ?
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Click to collapse
Yes. That same card is now working fine in my nexus 4.
chaitanya87 said:
Yes. That same card is now working fine in my nexus 4.
Click to expand...
Click to collapse
remarkable well new phone it is then
It looks like the pins are bent on your 1+1 to do that damage on the sim card. Was your phone used because sometimes people use sim adapters to fit a nano sim into a micro sim phone and when they try to remove the card/adapter it gets caught in the pins and bends them.
GTCC said:
It looks like the pins are bent on your 1+1 to do that damage on the sim card. Was your phone used because sometimes people use sim adapters to fit a nano sim into a micro sim phone and when they try to remove the card/adapter it gets caught in the pins and bends them.
Click to expand...
Click to collapse
Yeah you're right. It looks like the pins are bent. But my phone is not an used one.
consider replacing it if you can't RMA
I just found this check this out replacement part! I might try to fix mine with this now http://vifocal.com/sim-card-reader-connector-junctor-replacement-for-oneplus-one-smartphone.html

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