Hello y'all I would just like to share my experience with the Nexus 10 thus far. I received the Nexus 10 and noticed that there was a dead in the middle of the screen. I called Google Play and I received a brand new in box replacement. I opened the replacement yesterday and what do I see is yet another dead pixel. I called Google very frustrated. They were not able to give me overnight shipping and I received no compensation for all this time and frustration. I will now be receiving my third Nexus next Tuesday with the hopes it will not have a dead pixel. Please leave your thoughts and ideas about my experience thus far with the Nexus and Google Play.
UPDATE!!!
The second replacement came yesterday making it a total of three devices with dead pixels. Google still offered no compensation and only another replacement device. I then told I would like to return it for a full refund. No problem. I then decide to go to Staples and finally received a device with no dead pixels! Moral of the story, be careful ordering directly from the Google Play Store, it is NOT what it is cracked up to be. I would also have no doubt's that UPS also caused some if the problems I faced during shipping handling.
Good Luck!
Sent from my Nexus 10 using xda app-developers app
I think its manufacturing fault
Sent from my GT-P3100 using xda premium
Dang, sorry to hear. I hope that does not happen to me when I finally get mine.
unfortunately a common issue...
I have purchased FIVE brand-new Nexus 10's at local stores (1 at Walmart, 1 at Sam's, 3 at Staples), and ALL FIVE have had dead pixels. The first had two near the edges and one in the middle, the second and third had one in the middle, the fourth had two near the edges, and the fifth had 2 near the edges and a group of 5-10 in the middle. Three of them also had excessive light bleed. I love the performance, feel, and resolution of this tablet, but the screen DEFINITELY has QC issues. Samsung is now offering to send me a replacement in the mail guaranteed to be free of dead pixels...I am wondering if that's possible, but we shall see.
UPDATE: So the replacement which Samsung had supposedly (it did have fingerprints all over it) "tested" for dead pixels arrived...it had 8 DEAD PIXELS. I also exchanged my locally-bought Nexus 10 again, and the new one has a cluster of about 4 dead pixels and one pixel in the middle that's always white. This is just ridiculous.
Hey guys, sort of getting mad at Sony USA here.
My Z3 died on me a couple weeks ago, still in warranty, got an RMA number. After two weeks Sony claims they haven't touched it even when phone was delivered to them with signature confirmation. I have called 4 times. Nothing has happened or entered in their system. Is this normal?
This is by far the worst experience I've ever had getting a phone RMA'ed. Virtually everyone else in the market will ship you another phone first and then you send in your old one. Being without a phone for over two weeks is ridiculous. Even worse the CSR people in India who are very unprofessional and clueless.
Not happy.
I believe they said three week turn around time, so I just got replacements from my carrier (T-Mobile) instead who does one day shipping. I think its normal for many manufacturers to have a 2-3 week delay unless there is a rampant problem/defect affecting a large number of users in which case they can be more generous. Unfortunate but that's how it is, I got lucky because I bought mine from my carrier. Still surprising that they didn't even touch it after 2 weeks, never faced anything like that from my RMAs for other devices/companies.
Not in the US but sent mine back to have the sleep/wake button fixed and did it through my carrier took 2 weeks to get it back.
4 weeks minimum in Italy. Awful for a €700k stuff
Inviato dal mio CRONO 22 utilizzando Tapatalk
Just heard back from them after my 5th call. They finally touched the phone and say they will send me a replacement sometime next week.. not holding my breath. It's been 3 weeks + since they received it. It's ridiculous to have this poor customer service on a $600+ device when the competition is doing so much better. They don't even offer you online tracking of your RMA. It's sad to see such a wonderful piece of hardware be ruined by things that have nothing to do with the engineering of it.
Sony, get your stuff together.
Hope it all works out for you. I'm learning (slowly) that when we buy products, we also buy the service and support...or lack thereof. It is true that, for example, iPhones are expensive for what you get, but the service is really good, at least in the USA. I'm beginning to think that the high price of some products are worth it when the service is known to be great.
Sony really needs to step this up! A good product alone is simply not good enough.
Sent from my D6603 using XDA Free mobile app
Hello,
I have a small black spot on my device. It does not bother me. But I would like to know if there is a risk that this widens. I received it in this state and it never fell.
It is still under guarantee, what you advise me to do?
I have a G Flex 2 with the same dead pixels but in other place, on the lower side of the display. There will be no problem because the pixels have already been burned from the factory. At first it annoyed me but with time of use does not bother.
I will be sad to send the phone that I wanted for so long under repair for a few weeks lol..
However, I thought it was because the package containing my GFlex was seriously shaken during transport, isn't it ?
What the hell man, your screen looks awful. This purple tint makes me sick. Send it to LG they will replace it surely.
//Edit: Here in Poland, it takes 3 day for door-to-door warranty to get it done. 1 day for shipping, 1 day for reparing and last day for shipping it back to you. I have send mine 2 times and it took that little every time.
In reality, my screen tint is white, you saw it purple because of my old xperia camera.
Does the shipping cost is free ?
Sent from my LG-H955 using XDA-Developers mobile app
Idk where are you from, in Poland there is door-to-door warranty, which means that DHL picks the phone at your home and delivers it back to you when it's done. And yes, it's totally free
I'm from France. I have to contact the phone reseller where I bought my device or directly LG support ?
Sent from my LG-H955 using XDA-Developers mobile app
Hi, it's my first day with U11.
I returned a Galaxy S8+ for a full refund because the device restart randomly and it's a common issue according to Samsung forum. The screen altough pretty had pinkish tint at both side so not perfect.
Today I received my new HTC U11 6 GB RAM edition from Hong Kong. The device is almost perfect except for a stuck pixel at the bottom of screen (see screenshot). Thankfully it's no so visible and return it from Chile to Hong Kong is a pain in the... Indeed I noted the stuck pixel because the bottom light of the screen is not uniform as some soft shadows appear (like a soft light bleed defect). It's pretty difficult to get a flagship without some type of screen flaw.
The second issue I noted is that if I'm downloading updates or any heavy usage through WiFi and I also make a call using UMTS I hear some statics in the speaker. It's the first time I heard something like this but it was also the first time these two thing happened concurrently on my smartphone.
This interference is always there if the phone is connected to a 5 ghz wifi and is more notorious if some app is using data or you're loosing the wifi signal. I think it's some type of isolation issue.
In general I'm satisfied but not 100%. At least this phone doesn't restart. Pretty impressive that in 2017 technology is not perfect or maybe I'm so strict.
same
osakajung said:
same
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If i would pay more than 600 Dollar for a mobile it must be perfect. When I pay I don't give them 500 Dollars in perfect condition and 100 Dollar cut in half. They receive all the money also in perfect condition. So it's just fair to expect the same. Congratulations for your new mobile. And i dont want to make you regret your phone but if i would see any dead pixel or any other flaw I will keep returning it till I get a perfect one.
But I understand it's like you mentioned a pain to arrange a swap from freaking Hong Kong to Chile. And was the mobile much cheaper than the prices in Chile? What made you order it from there mate?
I ordered from Hong Kong because I wanted the Asian version with 6 GB RAM and 128 GB of space. It was a little cheaper than here. The problem is that in Chile this phone will be sold only by one carrier I don't like (Claro). Anyway I received a 10% discount from the seller. The seller is very professional.
I received one device from the first batch so my next phone (maybe HTC U12) will not be from the first batch. I'll wait at least two months since release.
From0toHero said:
If i would pay more than 600 Dollar for a mobile it must be perfect. When I pay I don't give them 500 Dollars in perfect condition and 100 Dollar cut in half. They receive all the money also in perfect condition. So it's just fair to expect the same. Congratulations for your new mobile. And i dont want to make you regret your phone but if i would see any dead pixel or any other flaw I will keep returning it till I get a perfect one.
But I understand it's like you mentioned a pain to arrange a swap from freaking Hong Kong to Chile. And was the mobile much cheaper than the prices in Chile? What made you order it from there mate?
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I actually get the same interference/static noise when making a phonecall and transferring data over wifi... anyone else get a similar issue?
Nope, although I have the 64gb version I don't have any dead pixels or issues with static while wifi is running.
The dead pixel, although annoying, does fall into the normal category for lcd. I believe it is something like 1 in 4million pixels fail and that is within the industry standard for a pass.
You can return the device as "not up to standard" but the seller has the right to refuse to do anything about it because it is within tolerance.
Beamed in by telepathy.
Just got mine from carphone warehouse UK.... booted up, and guess what... stuck (on) pixel on bottom of screen. Once seen, can't be unseen. Very noticeable in lower light.
Can't even remember the last time I bought a phone with a dud screen (might have been G5 with too much light bleed)
Returned for a refund today (all respect to CPW... no problem with the return).
Think I'll stick with my S8+ because the screen is so much better....looking off angle wasn't a joy on the U11. BUT, I must say, in the short time I had the U11 it is the smoothest phone I've ever had. Fingerprint reader runs rings around S8+. Camera is superb too (a wee bit laggy though).. so Samsung could take a leaf out of HTC's book for UI.
Has anyone ever sent in their HTC device (mores specifically a newly released flagship) directly to HTC for repair? If so, can you share you're experiences as far as cost and quality of repair? Decided to do a water test on my brand new U11 and yes you guessed it... WATER DAMAGE! and didn't help that I dropped it and the back cracked right after! Thanks in advanced
No idea. Mine just arrived in Texas awaiting a repair after being exposed to water for 5 seconds. Curious, what color is your U11? I have a feeling that they were rushing out the Solar Red's because there's no way mine should have failed so easily. It might as well have no water resistance rating.
Paging Dr B said:
No idea. Mine just arrived in Texas awaiting a repair after being exposed to water for 5 seconds. Curious, what color is your U11? I have a feeling that they were rushing out the Solar Red's because there's no way mine should have failed so easily. It might as well have no water resistance rating.
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I got the amazing silver. But yeah I agree! IP67 rated? Doesn't seem like it to me. Keep me updated when you get your repair quote please man. I want to get an idea whether it's worth sending mine in or just cut my losses and buy something else. I read review after review of how horrible HTC repair service is as far as turn around time and repair quality. Though many of those reviews seem to be from overseas I hope we have better service here.
Paging Dr B said:
No idea. Mine just arrived in Texas awaiting a repair after being exposed to water for 5 seconds. Curious, what color is your U11? I have a feeling that they were rushing out the Solar Red's because there's no way mine should have failed so easily. It might as well have no water resistance rating.
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Any updates on cost of repair? sorry to bug I'm trying to get an idea cuz I have someone ready to buy my device.
Where do you live?
I have experience with HTC EU and I know staffs from HTC Taiwan. But if outside these 2 areas, I can't help...
DroidManIc said:
Any updates on cost of repair? sorry to bug I'm trying to get an idea cuz I have someone ready to buy my device.
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They haven't got back to me yet. I'm also a little miffed that they announced the 6GB variant today. HTC really needs to redeem themselves, because i'm about to throw my hands up and just buy a OP5.
Paging Dr B said:
They haven't got back to me yet. I'm also a little miffed that they announced the 6GB variant today. HTC really needs to redeem themselves, because i'm about to throw my hands up and just buy a OP5.
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Yeah I'm on the same boat man. I'm just scared to get an OP5 with Jelly scrolling issue and tbh U11 failed to wow me that's the reason I'm debating so much on a repair or drop $800 the 6GB version. It's a solid device but I just wasn't super impressed.
So a little feedback from Germany maybe. My U11 has been send to repair 3.5 weeks ago. I first contacted HTC to tell them that my unit has a gap between frame and display along the top and that AI guess it wouldn't be water resistant that way. 30 minutes later I got a call back to confirm the issue and 5 mother minutes later an email with a free shipping translucent. They informed me that repairs in general could take up to 14 working day that would be Monday to Friday here in Germany. But they also told me that it might need longer regarding the new flagship, as spare parts haven't been distributed as of yet.
Spare parts finally arrived last Thursday - 14 days after the device arrived at the HTC repair service. It won't cost anything for me as it is a 'defective unit'due to the manufacturing process. Don't have it back as if yet. But the brilliant thing is: HTC is keeping me up with latest information every two or three days and in addition put my device onto the priority list of the workshop. So let's sesle. Meanwhile I'm using its predecessor the HTC 10
Sent from my htc_pmeuhl using XDA Labs
Alpert3 said:
Where do you live?
I have experience with HTC EU and I know staffs from HTC Taiwan. But if outside these 2 areas, I can't help...
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I live in the states so I know my devuce would also be going to Texas for repair. Just in general, good or bad feedback from what you know?
5m4r7ph0n36uru said:
So a little feedback from Germany maybe. My U11 has been send to repair 3.5 weeks ago. I first contacted HTC to tell them that my unit has a gap between frame and display along the top and that AI guess it wouldn't be water resistant that way. 30 minutes later I got a call back to confirm the issue and 5 mother minutes later an email with a free shipping translucent. They informed me that repairs in general could take up to 14 working day that would be Monday to Friday here in Germany. But they also told me that it might need longer regarding the new flagship, as spare parts haven't been distributed as of yet.
Spare parts finally arrived last Thursday - 14 days after the device arrived at the HTC repair service. It won't cost anything for me as it is a 'defective unit'due to the manufacturing process. Don't have it back as if yet. But the brilliant thing is: HTC is keeping me up with latest information every two or three days and in addition put my device onto the priority list of the workshop. So let's sesle. Meanwhile I'm using its predecessor the HTC 10
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Many of the bad reviews I found were from EU more specifically the UK. So maybe just really crappy service in the uk? Lets hope so! Either way keep us updated :good: and hopefully all goes smooth with your repair man. My potential buyer backed out so I have the phone for probably a few more days to decide on possible repair. For now I went out and got my self GS7 Edge, not a Samsung guy but its a solid device.
DroidManIc said:
I live in the states so I know my devuce would also be going to Texas for repair. Just in general, good or bad feedback from what you know?
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I don't know about the states, but in most regions, HTC let a 3rd party repair center to do the job for them. Unlike Apple, HTC as well other companies doesn't have the resources to build repair center in each country. That's why in EU and the UK the feedback of repair experience is pretty awful: you report problem to HTC, HTC report your case to 3rd party repair center, then come back to you and tell you to send the device, etc. The process is complicated and relatively long, that creates mistakes, misunderstandings, as well some other problems.
In EU I believe it's a company called Gordon Electronic who's in charge of the repair. Sony, Asus Acer as well as many companies trust it. But their reputation is not so good.
I sent my HTC 10 to repair the camera module, I sent it twice and at the second time I asked for an expert analysis, and after nearly 3 weeks from the initial report, my phone finally got repaired. It costed me 20€ of shipping fee, and that's it. The result is good, but the process is painful.
Not sure about repair, but I'm having a nightmare of a time with my return of the U11. 3+ weeks and counting on the refund that their website says 5-7 days...
53fireman said:
Not sure about repair, but I'm having a nightmare of a time with my return of the U11. 3+ weeks and counting on the refund that their website says 5-7 days...
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Give the tracking number to your credit card company and dispute the charge.
That's the next try. Thanks
The credit card avenue worked. Thanks. Unreal how HTC can make a decent phone, but have absolutely one of the worst customer service departments I've ever dealt with. Whether over the phone, email, or Facebook, every single person I talked to read from the same exact script about "escalations department" and I'd have the refund within 48 hours or the end of the week. Will never buy another HTC again as much as I loved the EVO, M7, M9.... the U11 was just too big for me and didn't have all the LTE bands, but it was a great phone. Thinking the Pixel 2 even though HTC is rumored to make it, hopefully customer service of Google isn't near as terrible.
53fireman said:
The credit card avenue worked. Thanks. Unreal how HTC can make a decent phone, but have absolutely one of the worst customer service departments I've ever dealt with. Whether over the phone, email, or Facebook, every single person I talked to read from the same exact script about "escalations department" and I'd have the refund within 48 hours or the end of the week. Will never buy another HTC again as much as I loved the EVO, M7, M9.... the U11 was just too big for me and didn't have all the LTE bands, but it was a great phone. Thinking the Pixel 2 even though HTC is rumored to make it, hopefully customer service of Google isn't near as terrible.
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Glad to hear you got your $ back finally. I too will be jumping ship. I was die-hard HTC from the G1 (dream) - M8 then eventually stpped buying HTC because they refused to make flagships w anything bigger than 5.2" screen. I was so excited for the u11 even though I was still skeptical .... Skip forward 1 month and here I am today w liquid damage from about 10s water exposure, a cracked back from one of the most gentle drops ever (because I actually broke the phone's fall w my foot and not only that. The impact w the ground was moke like it just slid from my foot, no hard landing at all) and finally a potential expensive nightmare if I opt to send it in for repair. No thank you. I will too be waiting for Pixel xl 2 or maybe a newer version of the OP5.
So a little feedback on my end regarding my defective device. I sent it in to the repair at 28th of June being about 7 weeks back. HTC support has been great in regard of information. As the U11 has just been released when I sent it in, the workshop received it at the 5th of July and HTC actively informed me that there was a problem regarding the spare parts. Those would be sent from Taiwan an need about two or three weeks to arrive at the workshop in Poland. Well not what I wished but can be accepted. The spare parts arrived at 18th of July with some delays due to TNT not delivering as planned. Well then, now the 10 - 14 day period mentioned for the actual repair after receiving the parts started and waiting did as well for me. I got a little bit impatient as I didn't here any news until the 3rd of August when 12 of the 14 days had already past. So I decided to contact HTC. Prior to this and for the last time on the 19th of July I've been contacted and informed of the current status by HTC nearly every two days, which is really really great. But let's go on: after contacting them they promised to check on the next day and answered my question on Friday the 4th of Augustthat my device is repaired and packed for dispatch at the same evening. The notification with a UPS tracking number came about an hour after that information. And now UPS was the one to fail. They really needed until Monday evening, 7th of Augustto pick it up and another day - yesterday - for the delivery. So finally I got my U11 back. Repairs look really well done and all is working fine and as wished for. No fees as all repairs were covered by the warranty.
Overall I'm very happy and pleased with the service. Only drawbacks are the long time of delivery of the spare parts and finally UPS causing another 1 maybe 2 day delay.
Sent from my HTC U11 using XDA Labs
Please allow me to share my story.
Bought/PreOrdered my HTC U11 from Sprint on 5/31/2017, received it on 6/7/2017. Used, enjoyed and loved the device for about a month when on July 3rd the device got a cracked screen. It was beside me in the couch while I played Fifa 17. Bad combination. My wedding ring did the damage.
I Contacted HTC Support the next day and was told that no parts were available to fix my device and that I should call back in 2 weeks. My phone was still usable and I did use it for 2 weeks.
On July 17 I contacted HTC Support Chat and was told that I could send in the device. I specifically asked about parts/screen availability and I was assured that I would be fixed in 5 - 8 days and "most of that time will be in shipping". A case was created and I was given a ticket which instructions on how and where to ship to.
I wrapped up my device and attached a letter appealing that they fixed it for free because this was my 4th HTC (EVO, M7, M9, U11) and I never used Uh Oh on my previous phones and hoped they could make a concession.... etc.
USPS confirmation shows the phone arrived at the repair facility on 7/20/2017. I did not receive and have not yet received any automated response from the repair facility informing me that the phone was received, being processed, no parts are available or anything. I have been calling HTC Support asking for updates using the Ticket # however that has been unfruitful.
HTC support has "escalated" my case but there is a huge disconnect between them and the repair center, they have no clue whats going on over there. Today is 8/17/2017 and I still have no phone, no ETA, no hope. I've been calling every Thursday and the response is always the same. "I have escalated your case and you will get a callback withing 24 - 48 hours". I received a callback once and it was to say "When I hear something, I'll let you know".
I am rambling because I don't have my phone and I have no clue as to when I am going to get it back. I am back to using the old M9 and I'm not happy, I haven't even reinstall all my applications because I thought the repair would have been relatively quick.
I don't know what else to do ...
Any suggestions?
I'm going to asking for a new replacement phone since mine light bleed issues out of the box. If that is not something they can do then they can have this phone back. With the V30 and Essential phone coming out soon the U11 looks like more and more of a disappointment in my eyes. I have had HTC phone since the Tilt with the exception of the V10 but I can see how as a brand they have gone downhill.
berto1025 said:
Please allow me to share my story.
Bought/PreOrdered my HTC U11 from Sprint on 5/31/2017, received it on 6/7/2017. Used, enjoyed and loved the device for about a month when on July 3rd the device got a cracked screen. It was beside me in the couch while I played Fifa 17. Bad combination. My wedding ring did the damage.
I Contacted HTC Support the next day and was told that no parts were available to fix my device and that I should call back in 2 weeks. My phone was still usable and I did use it for 2 weeks.
On July 17 I contacted HTC Support Chat and was told that I could send in the device. I specifically asked about parts/screen availability and I was assured that I would be fixed in 5 - 8 days and "most of that time will be in shipping". A case was created and I was given a ticket which instructions on how and where to ship to.
I wrapped up my device and attached a letter appealing that they fixed it for free because this was my 4th HTC (EVO, M7, M9, U11) and I never used Uh Oh on my previous phones and hoped they could make a concession.... etc.
USPS confirmation shows the phone arrived at the repair facility on 7/20/2017. I did not receive and have not yet received any automated response from the repair facility informing me that the phone was received, being processed, no parts are available or anything. I have been calling HTC Support asking for updates using the Ticket # however that has been unfruitful.
HTC support has "escalated" my case but there is a huge disconnect between them and the repair center, they have no clue whats going on over there. Today is 8/17/2017 and I still have no phone, no ETA, no hope. I've been calling every Thursday and the response is always the same. "I have escalated your case and you will get a callback withing 24 - 48 hours". I received a callback once and it was to say "When I hear something, I'll let you know".
I am rambling because I don't have my phone and I have no clue as to when I am going to get it back. I am back to using the old M9 and I'm not happy, I haven't even reinstall all my applications because I thought the repair would have been relatively quick.
I don't know what else to do ...
Any suggestions?
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**UPDATE**
8/18/2017 - Missed and returned a call from HTC Support. The Agent in-charge of my case (since it is escalated) advised me that there is an update and that I have a quotation for the repair. Looking back on the call i never got a solid figure but i was told for being so patient they have discounted the repair to circa $92.00 USD. I still have no emails stating this and the tracking website still shows the same status. I was told that I will be contacted either later today or early next week to make the payment over the phone once they apply the discount to my account. Apparently this has to happen first. So I wait.