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Well, guess what? My MT4G is about five hours old and there is already a spec of dust under the screen. On the phone with T-Mobile right now to do a swap. Why can't HTC figure out this dust issue? How hard is it to glue a phone together?
Update: T-Mobile had no problem swapping it for a brand new device because it was so new. Even after that dust under the screen is covered under the one year warranty.
I would just return it, I doubt that many have this problem.
Sent from my HTC Glacier using XDA App
Arcadia310 said:
I would just return it, I doubt that many have this problem.
Sent from my HTC Glacier using XDA App
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A new one is on the way. I'm hoping this is not like my Nexus. Either way, that's what warranties are for.
AndroidAppCritic said:
A new one is on the way. I'm hoping this is not like my Nexus. Either way, that's what warranties are for.
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Are we talking about extended warranty here? If so, sorry to burst your bubble, but the regular one year manufacturer's warranty will cover this also -- without having to shell out that extra $6 a month
I had grey specks under my screen and I made her the exchange the phone.. the sales girl (a teen ager!) said she didnt see anything, but when I showed it to her in the sun she said "I would never notice that" (like I as being anal! LOL!)
It was the WHITE version...
I've seen other reports of this too. Best to inspect well upon receipt or in store before leaving.
Mine appears to have an issue with the FFC - it looks to be off center to the right. Works fine, but a QC issue for a phone the caliber of this and not impressive for HTC.
Sent from my HTC Glacier using XDA App
I had a single spec of dust under the screen, upper left corner. the girl in the store saw it as soon as I showed a white screen. exchanged it for a new one right in the store, no questions asked.
manufacturing defect? I guess. hope the screen doesn't have some gap that allows in lint because I carry the thing in my pocket all the time.
yep...got a mytouch 4g/hd today aswell. didnt get a chance to play with it until now, about 6 hours later. Smack dab in the middle was what i thought was a dead pixel. upon further inspection its a particle of dust or whatever. super super annoying. i have to exchange the phone and hope this one doesnt have this problem.
any way of removing this foreign particle w/o voiding anything?
lghorn said:
I've seen other reports of this too. Best to inspect well upon receipt or in store before leaving.
Mine appears to have an issue with the FFC - it looks to be off center to the right. Works fine, but a QC issue for a phone the caliber of this and not impressive for HTC.
Sent from my HTC Glacier using XDA App
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Mine is the same, but it doesn't bother me.
I got my mt4g yesterday. First thing I did was look for dust under the screen. Had another mt4g on the way within an hour of getting my first one. The bad part is I got my phone direct from Tmobile so I have to wait for it to arrive. On the brightside they did free express this time.
Anyone got any images showing this? I dont see anything on mine but its only a few hours old and I got it late at night and I'm so tired I'm not even inspecting it that much at the moment. Will go over it tomorrow.
i use to work on LCDs. Basically the clean room wasn't that clean when they were putting on the polarized layer. There is not anything practical you can do to fix it.
Anyone know who the OEM for the LCDs are?
never had that problem with any of my htc's
Sent from my HTC Glacier using XDA App
DarkAgent said:
Are we talking about extended warranty here? If so, sorry to burst your bubble, but the regular one year manufacturer's warranty will cover this also -- without having to shell out that extra $6 a month
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I never buy the extended warranty but I do get insurance. Considering how many times I've used it, it's been worth it.
Trump said:
i use to work on LCDs. Basically the clean room wasn't that clean when they were putting on the polarized layer. There is not anything practical you can do to fix it.
Anyone know who the OEM for the LCDs are?
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No this is a QC issue. There are gaps between the metal bezel that surrounds the glass and the rubbery material that covers up the sides of the phone. The dust/lint that got under my screen was definitely from the device being in my pocket.
I solved this by getting a nice case from T-Mo ($35 but it's sexy) to cover the exposed area. Haven't had a problem since.
I was going to get a mytouch 4g to play with until the nexus s came out. I played with one at t-mobile store and nothing really impressed me. After reading the mytouch 4g thread it sounds like HTC is still making crappy phones. Sounds like the same N1 issues all over again. We used hairdryer to heat up the glass then press the screen back down. I had to do this will all three of my N1's.
shep211 said:
I was going to get a mytouch 4g to play with until the nexus s came out. I played with one at t-mobile store and nothing really impressed me. After reading the mytouch 4g thread it sounds like HTC is still making crappy phones. Sounds like the same N1 issues all over again. We used hairdryer to heat up the glass then press the screen back down. I had to do this will all three of my N1's.
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Crappy phone? It's one of the best Android phones out right now. There are a FEW people having issues. Happens with every cell. Guess the MT4G isn't for you. I'm loving it!
I also have found a spec of dust it doesn't bother me but I'm worried that it'll get worse over time
Sent from my HTC Glacier using XDA App
I have the tiniest, most annoying lint particle underneath my screen. As of now it is located far left. Seems as if it could make its way to smack dab in the center of my screen though. Kinda sucks but its so tiny you only notice it in full contrast to a white background if you really focus.
a single grey speck of dust in the top right corner, near the clock. Thought it was a dead pixel, but its there even when the phone is off. can only see it if I look really hard into that spot
The paint on the kickstand is chipping away, but that's not really a big deal but now the back of the speaker is lifting up. The only thing I am afraid of is if they send me another phone it more then likely will be a refurbish unit and on top of that the phone that I have now don't really have any reboot problems. My XDA fellows what should I do?
Oh yea I know somebody going say I dropped my phone and etc, that's not the case I notice the build quality on this phone is not very good
I'd be leary given the rebooting issues, but to be honest I have faith in refurbs. Never treated me wrong.
SomeGuyDude said:
I'd be leary given the rebooting issues, but to be honest I have faith in refurbs. Never treated me wrong.
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That's what I am scared about. Honestly I get maybe two reboots every week and a half.
Hang onto it for a little while. Might be fine.
SomeGuyDude said:
Hang onto it for a little while. Might be fine.
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I was thinking about putting a little bit of crazy glue to hold down the speaker
VERY little. I assume you're just talking about the little plastic grate over it, in which case a little dab'll do ya just fine. Careful with that.
Keep in mind I don't own a TBolt yet, but I've been around the block with gadgets and gizmos.
SomeGuyDude said:
VERY little. I assume you're just talking about the little plastic grate over it, in which case a little dab'll do ya just fine. Careful with that.
Keep in mind I don't own a TBolt yet, but I've been around the block with gadgets and gizmos.
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yea the plastic grate. I might do it
I don't understand what you guys do to do that? Had mine since day one and no chip or anything in that matter. No case maybe? Just wanna understand so I can avoid it . Im very picking when it comes to cosmetic .
Sent from my ADR6400L using XDA Premium App
dadsterflip said:
I don't understand what you guys do to do that? Had mine since day one and no chip or anything in that matter. No case maybe? Just wanna understand so I can avoid it . Im very picking when it comes to cosmetic .
Sent from my ADR6400L using XDA Premium App
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smh I knew somebody was going say this.
That's why I said this in my original post
mbrown3460 said:
Oh yea I know somebody going say I dropped my phone and etc, that's not the case I notice the build quality on this phone is not very good
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Handle my phone very carefully....I notice the paint coming off the same day I purchased it. Never dropped my phone.
I came from the hd2 and imo it has way better build quality then this phone
I would just put a tiny dap of super glue if you go that route, also i have had good luck with refurbs over the years but i know several people that have not been so lucky unfortenetly.
Also if the kick stand is pealing hit it with a little sand paper and polish looks way better that way. Saw a post some one made in the general forum and it looked really nice so did it myself as well.
DO NOT USE SUPER GLUE!
My plastic speaker grill on my Bolt started to come up so I put some super glue on it thinking it'd stick it back down. WRONG! The glue started to come up through the small holes in the speaker grill and now it's very rough to the touch and I cannot remove it.
Also, the paint on my kickstand is also peeling, but that's not a problem. All you need to do is sand the paint of with a Scotchbrite Pad and then polish it. It looks better than new.
bd1212 said:
DO NOT USE SUPER GLUE!
My plastic speaker grill on my Bolt started to come up so I put some super glue on it thinking it'd stick it back down. WRONG! The glue started to come up through the small holes in the speaker grill and now it's very rough to the touch and I cannot remove it.
Also, the paint on my kickstand is also peeling, but that's not a problem. All you need to do is sand the paint of with a Scotchbrite Pad and then polish it. It looks better than new.
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Thanks for the heads up bro Scotchbrite pad?
thetwiztidfreak said:
I would just put a tiny dap of super glue if you go that route, also i have had good luck with refurbs over the years but i know several people that have not been so lucky unfortenetly.
Also if the kick stand is pealing hit it with a little sand paper and polish looks way better that way. Saw a post some one made in the general forum and it looked really nice so did it myself as well.
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reason why I dont want to go the reboot route is because I am real scared to get a unit that's going reboot every sec. So far I am really not having much problems with this unit when it comes to rebooting. The speaker thing is really bothering me..its like when you a little kid and you keep on picking at your cut
mbrown3460 said:
reason why I dont want to go the reboot route is because I am real scared to get a unit that's going reboot every sec. So far I am really not having much problems with this unit when it comes to rebooting. The speaker thing is really bothering me..its like when you a little kid and you keep on picking at your cut
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I say that if you have not voided your warranty send it back. This is what a warranty is for.
If you get a phone that reboots all the time keep sending them back as well untill you get a working Thunderbolt. Enough people send the phone back for "real" warranty issues and maybe HTC will improve their build quality.
Sorry but just like dadsterflip said I'm very picking when it comes to cosmetic as well and what your describing would drive me nuts or I would just end up hating the phone.
I returned my first Thunderbolt because of the light leak at the bottom of the screen and made them open 4 brand new Thunderbolts to find one that did not have the same issue.
mbrown3460 said:
Thanks for the heads up bro Scotchbrite pad?
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Yeah, that's what some dude on twitter told me he used to sand down his kickstand lol... I actually tried it a few hours after that post and it didn't work to well... maybe I was doing it wrong, though lol.
Got my refurbished phone yesterday and it rebooted five times today...I am sending it back and keeping this phone wit the broken speaker grill...I'm not getting another unit until they release the new update at the end of the month...couldn't hang up phone calls...couldn't put the phone on airplane mode....really disappointed with HTC and this phone...I can't wait till a better phone comes out
The coating on my kickstand started peeling like two days after I bought the phone. I've been peeling it off ever since. Definitely not a misuse scenario, just a poor coating. Doesn't really bother me since it'll all be gone soon anyways. I'd be a little pissed if the speaker grille started coming off though.
spoke to about three representatives and they said an updated is coming at the end of the month.....The speaker grill is really bothering me tho but I can't take swapping out refurbish phones just find a working unit...hopefully the new update fixes this issue
I heard the update is being released 6-15-11...
Sent from my ADR6400L using XDA App
Chaztera said:
I heard the update is being released 6-15-11...
Sent from my ADR6400L using XDA App
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Heard end of the month...one rep said its gingerbread but I don't think he knows what he's talking about
so my g2x is kind of roughed up (i've had the same one since april guess i got lucky cause i've had minimal issues) and I can't stop thinking about just callin tmobile and gettin a new one but i don't even know if it's worth it cause i don't wanna end up with a bad one and end up switching a million more times for cosmetic damage (which isn't what i'd tell them) but I heard a lot of people just get sensations for it instead which I'm thinking about doing simply because it's worth more (which i think is bullshi*) and just sell it as soon as i get it as a new phone and just cut my losses and go somewhere else ? I don't really want to let this phone go but with the way i handle it and what it's worth right now in the market I really don't think it's worth the extra 200 bucks i'd loose but idk where else i'd go either so idk . . .don't mind the hashtag i don't fux with twitter but i thought the tag suited the feeling... don't forget i <3 my g2x im just torn..nohomo.
so, because you "roughed yours up", you feel tmobile owes you a new one? you made it sound like that was your main concern--the cosmetic damage which YOU caused. does anyone in this country have any morals left?
my body glove case scratched up the side of my phone from taking it on and off all the time. i'm gettin me a new gs2!
crazythunder said:
my body glove case scratched up the side of my phone from taking it on and off all the time.
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Wow that happened to me too! Bottom right side lol
Sent from my LG-P999 using Tapatalk
missaellpzchvz said:
Wow that happened to me too! Bottom right side lol
Sent from my LG-P999 using Tapatalk
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mine you can see around the entire perimeter of the phone. i had to have it in a well lit room to see, but it's pretty noticeable. nice case,bad design flaw though.
crazythunder said:
mine you can see around the entire perimeter of the phone. i had to have it in a well lit room to see, but it's pretty noticeable. nice case,bad design flaw though.
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Damm yeah its a beast case but like you said the way it's designed to hold sucks. When I get a SOD I try my best to be careful opening it.
Sent from my LG-P999 using Tapatalk
Mytouch 4g had a hard plastic and scratched the sides. It was an eye sore and hated that I caused that damage to my phone.
I was more careful with the g2x and ended getting a rubber case. Easy removal, no scratches and can treat the phone rough without worry. When it didn't have the case I felt like my phone was naked.
Rubber case is best option
While I have never had one replaced for cosmetic reasons, I have enjoyed getting a nice replacement. I never really beat mine up though. All my phones looked pristine aside from a new TINY scratches. Never really did anything I couldn't live with.
There are ways around cosmetics though. It isn't like the G2x never had any problems that Tmobile wasn't aware of. Something simple as "the GPS doesn't work" could do it. However Tmobile charges $20 for replacements and if its pretty banged up, they may say it was user damage and not replace it.
ok real talk T-Mobile is happily getting paid and willing to give all their **** to ATT so why would I honestly think twice before making a legitiment financial decision about this phone since honestly i had a LG before and it just quit working the software just bailed on the phone outta nowhere but if they're going to be douches and not support our phones and what not why should i feel obligated to be a good Samaritan after #1 they lied to me in April saying the update will be out in 2 weeks #2 LG didn't even make a legitiment update yet. and this phone is worth 100 dollars less than a sensation and i don't F****ing know why and it pisses me off so yea if I switch it out for my cosmetic issues or w.e to make some of my money back i put in this phone which is still going to be a loss i don't see why it would be considered morally wrong especially after i know everyones been dicked by tmobile before atleast if you've been with them for a while.
crazythunder said:
so, because you "roughed yours up", you feel tmobile owes you a new one? you made it sound like that was your main concern--the cosmetic damage which YOU caused. does anyone in this country have any morals left?
my body glove case scratched up the side of my phone from taking it on and off all the time. i'm gettin me a new gs2!
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So you're getting a SGS2? I thought you were already over at the SGS2 forums because there is someone else with the same avatar pic, lol.
You'll feel right at home because we already have an EB rom and a few others, not to mention Team Whiskey should hopefully have something up next week.
Honestly I'm loving my SGS2, I thought the phone size was gonna be a problem, but after a few hrs you get use to it and it really ain't that much bigger than the G2X.
Hercules Hercules!!
on a side note i decided to just wait for it..
My screen looks amazing, all the colors look well saturated, etc no ghosting that i know of. but there is one issue.. whenever i press on the right bottom corner the digitizer actually presses on the LCD and makes that weird magnitized look when you would press on a new TV LCD or laptop LCD.. if you have a laptop or new tv you should know what i mean lol. This exact thing happened on my old HD7 with the same size screen. i seem to have problems with phones with 4.3" screens lol. ive had every mytouch phone from htc and the g1 and none have had this problem. even my atrix didnt have this problem and its a piece of poo.
Does anyone else have this issue? i mean its not a HUGE issue since you never really press down the right bottom corner but still. it bugs the crap out of me knowing its there. i would hate to send it back and wait weeks without a phone too =/ i bought it from ebay for $270 used with scratches lol so i wonder if they dropped it or something.
another weird thing is when i take it out of the battery case the problem is even worse because the phone case is kinda loose so the screen pushes into the case? i might buy a case mate case and see if it stops the problem..
also, where the problem is.. the screen colors are still perfect. its just when i press in that area. id be fine with it if the problem didnt get worse. it did on my HD7 though
Just the way its made unfortunately. Case isn't gonna make a difference. What worked for me (not completely. gone but significantly reduced) was put a little piece Of paper in the case is that corner and ever since I haven't seen it. You have to press pretty hard to see it. Hope that helps.
Sent from my Sensation using XDA App
ikrispyyy said:
Just the way its made unfortunately. Case isn't gonna make a difference. What worked for me (not completely. gone but significantly reduced) was put a little piece Of paper in the case is that corner and ever since I haven't seen it. You have to press pretty hard to see it. Hope that helps.
Sent from my Sensation using XDA App
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thanks for reply. glad to see im not the only one with the problem though! i will have to try it, just a small piece on the right side or what? well i thought the case would work because it has part that cover the front. i know it wouldnt make the problem go away but it would make me or other people no able to press there.
http://casematecdn.shopvisible.com/getDynamicImage.aspx?path=htcsensationPOP-WHT2.jpg&w=385&h=385
No problems for me. Try contacting the guy you bought it from, the ebay seller.
arzbhatia said:
No problems for me. Try contacting the guy you bought it from, the ebay seller.
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well he put the phone is in "fair condition" so im sure there isnt anything i can do about it xD probably send it back to tmo but i dont feel like waiting over a week to get my phone
this is what i bought http://www.ebay.com/itm/230710086476?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1497.l2649
Hi there.
I've got the problem that I have to decide between two devices. P9 or H8.
The H8 looks, imo, better and feels better. A bit thicker and heavier. That's what I like, until now I use the one M8, there I know what I've got in my hands
The biggest deal breaker so far is the back side. Made of Glas. I hate this kind of coolness, that seems to be more important than durability.
Additional there is in Germany no warranty for the first months to get front or back replaced if broken.
So what's your experience with the phone? Already dropped it out of hand or pocket? Perhaps landing on back or front? Did it survive everything so far, or was a side broken?
Next point is the price, honor 8 399€, P9 519€....
If it would have a metal back.....
I'm looking forward for your answers!
Greetings
Patrick
You can read something from here - http://forum.xda-developers.com/honor-8/how-to/screen-strong-t3456686 it gets scratched easilly with micro scratches (As EVERY device with back glass. I know this because i had the xperia Z1 and my friend has S6 edge which got scratched too) and I guess as long as you get a case and dont drop it you should be fine.
Syssx said:
You can read something from here - http://forum.xda-developers.com/honor-8/how-to/screen-strong-t3456686 it gets scratched easilly with micro scratches (As EVERY device with back glass. I know this because i had the xperia Z1 and my friend has S6 edge which got scratched too) and I guess as long as you get a case and dont drop it you should be fine.
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Thanks for the link.
Well that means that I will call my market and NOT take it. They shall sell it someone else.
A case and a tempered glass is not the problem.
But a crack from a minor drop, and easy scratches and so on, not thank you. That's not worth a saving of 120 euro....
Damned.
..
Well if you dont have both hands left you wont drop it. That's up to you but i also prefer to buy phones in classic shops instead of dealing with sending my phone for repair through mail (in case of RMA). This is why i bought Honor 8 instead of OP3.
It's not just because of my left hands
I also got a child with 1,5 years. And believe me, somehow she always gets her hand on my phone. And yes, I am sometimes a little bit left handed. My M8 fell down several times, always in a case, but never something (noticeable) happened. But it's getting sooooo slow, I need to make factory reset at least once a month to get a smooth phone back. That's annoying. And that's the point why I need a new one. Or want a new one. Depends on the point of view
And after I know that I definitely WILL let it fall down sometimes.... I go for some phone without a glass back. Seems to me a bit better for my money
And yes, I ordered the last phones on Amazon. But we hate each other now, so I will buy it at a store, or a bit cheaper at O2. But never ever again Amazon for electric stuff.
But I leave the point of this thread.
The glass seems to be ok, as long as you use a foil on the front and a case and never let it fall down.
Point one and two ist fine. Point three impossible. So I have to choose something else... Really a bit bad, cause I like the optic....
Point to add to this...
I've had my Honor 8 for a few weeks. I've never dropped it or set it face down. I don't put it in a pocket with anything else.
I've got a LOT of scratches on the face already. It's really disappointing. I looked online and to get a tempered screen protector (which looks like garbage because they don't cover the whole screen) I'd have to wait until mid October. I'm sure the screen will be in horrible shape by then.
I love the phone but they cheaped out on an important part.
X04D said:
Point to add to this...
I've had my Honor 8 for a few weeks. I've never dropped it or set it face down. I don't put it in a pocket with anything else.
I've got a LOT of scratches on the face already. It's really disappointing. I looked online and to get a tempered screen protector (which looks like garbage because they don't cover the whole screen) I'd have to wait until mid October. I'm sure the screen will be in horrible shape by then.
I love the phone but they cheaped out on an important part.
Click to expand...
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We are sorry to hear that your screen did not work out for you. If you believe your warranty is still valid please contact our customer service at 1-844-524-6667 and we should be able to resolve your issue.
X04D said:
Point to add to this...
I've had my Honor 8 for a few weeks. I've never dropped it or set it face down. I don't put it in a pocket with anything else.
I've got a LOT of scratches on the face already. It's really disappointing. I looked online and to get a tempered screen protector (which looks like garbage because they don't cover the whole screen) I'd have to wait until mid October. I'm sure the screen will be in horrible shape by then.
I love the phone but they cheaped out on an important part.
Click to expand...
Click to collapse
Did you check out Amazon for screen protectors? I found a few on there BUT the best one in my opinion is the Skinomi FULL BODY wrap. I'm getting that one plus a clear case and that should protect it to a certain degree. I've used the Skinomi full body wraps on my HTC's and they work great at protecting from minor drops and scratches....
Good luck!!
HonorUSA_Quinn said:
We are sorry to hear that your screen did not work out for you. Unfortunately your warranty is void from the physical damage. We suggest you fix the issue through a third party merchant.
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What are you talking about? The phone was advertised as having 3 months warranty on the screen.
---------- Post added at 05:01 AM ---------- Previous post was at 05:00 AM ----------
beachparty2k said:
Did you check out Amazon for screen protectors? I found a few on there BUT the best one in my opinion is the Skinomi FULL BODY wrap. I'm getting that one plus a clear case and that should protect it to a certain degree. I've used the Skinomi full body wraps on my HTC's and they work great at protecting from minor drops and scratches....
Good luck!!
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Click to collapse
Yeah the ones on amazon ship to me in October, no earlier. I'm pretty disappointed because I don't use cases or screen protectors on my phones, but my Nexus 5X was fine for 8 months so far with no scratches. I've had this one less than a month and it's starting to get bad.