I got the phone from my insurance and I didn't mess with it for a week and when I finally set it up it started rebooting randomly and now it can't fully boot without bootlooping. My insurance company are slimy and refuse to trade this one out. Any idea what I could do to fix this?
Mistake post. I have a G6. sorry.
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hey guys,
i went to the warranty center today to get my cappy swapped. Bought this phone when it first came out. After five random shutdowns in 2 days, i went to the warranty center to get it replaced. i told them that i was experiencing MANY random shutdowns and the GPS problems and they flat out rejected me saying that if they can't repeat it than i can't get it swapped. I got home and just my luck, it rebooted again. is there anyway to force that "! android" screen? Im betting my money that if i could get that to happen i could go there and demand a replacement. A fast answer would be appreciated.
btw, my phones not rooted, and if possible, i would like to keep it that way (ironically, for warranty purposes)
You could use odin to flash stock and pull the plug in the middle. I can confirm that it can produce the result you seek! I dropped mine in the middle of a flash and boom.
bambamboom said:
hey guys,
i went to the warranty center today to get my cappy swapped. Bought this phone when it first came out. After five random shutdowns in 2 days, i went to the warranty center to get it replaced. i told them that i was experiencing MANY random shutdowns and the GPS problems and they flat out rejected me saying that if they can't repeat it than i can't get it swapped. I got home and just my luck, it rebooted again. is there anyway to force that "! android" screen? Im betting my money that if i could get that to happen i could go there and demand a replacement. A fast answer would be appreciated.
btw, my phones not rooted, and if possible, i would like to keep it that way (ironically, for warranty purposes)
Click to expand...
Click to collapse
They can't reject your request for a replacement it is under the warranty and whatever you find defective in the phone you have the right to replace it. It's not like they are giving you a brand new phone. Of course they cannot reproduce the problem because it happens randomly. If I wore you I would call the customer service and complain about what happen I bet they will give you something for your trouble because you and ATT know that the shut down and the gps issue is widely known.
Sent from my Nexus One using XDA App
So I am pretty screwed by big red here.
My S3 started randomly turning itself off yesterday for no reason.
Let me rewind, and tell you that TWO MONTHS AGO I dropped this phone, and the screen was shattered.
THERE WERE ZERO ISSUES FOR TWO MONTHS.
Yesterday, I called VZW and told them that this happened and that this was a random reboot problem unrelated to the broken screen.
Was told that the phone would still be considered a broken return, not under software warranty.
I have a hardware warranty, but not the money to pay $100 for the deductible.
Today the phone began to boot loop for no reason after one of these random shut downs, and the shut downs are getting worse.
I have read that some of these devices had a memory problem that samsung would honor under warranty, but verizon is clueless to this i suppose.
any ideas?
if you send a phone with a shattered screen to Verizon you're being charged for a damaged device. period.
you could contact Samsung directly if you think the issues are unrelated.
Sent from my SCH-I535 using xda app-developers app
Just a warning to those wanting to sell a used phone. There are of course risks associated with this however small it may be.
I have an LG G4 that I hated due to many reasons. The phone was in great physical condition though so I decided to sell it on Swappa. I've given away phones or just kept them around but had never attempted to sell one.
I had already replaced my phone with the LG V20 so the phone sat for a few weeks unused. I charged both batteries and did a factory reset and sold it on swappa.
No feedback was ever left but I didn't mind. About 14 days later the buyer files a claim that the usb port is loose and the phone started to bootloop after he did a sprint update. He had a difficult time getting them to get his information out but best buy finally did.
As a good seller, I refunded him as soon as I got it back but I thought how odd that my phone with a perfectly fine usb port gets all these issues 2 weeks after selling it.
I understand the bootloop may just be REALLY bad luck but the broken port lets me wonder if someone did a motherboard swap. The cord can't even stay in the phone at all. I would NEVER sell something that isn't in great condition which is why I've never sold a phone prior to this. I took pictures of the only small scratch and close ups of the entire phone.
I guess that the only thing I can do is attempt to heatgun the motherboard and when it boot's up, see if the imei matches. End of rant.
esqueue said:
Just a warning to those wanting to sell a used phone. There are of course risks associated with this however small it may be.
I have an LG G4 that I hated due to many reasons. The phone was in great physical condition though so I decided to sell it on Swappa. I've given away phones or just kept them around but had never attempted to sell one.
I had already replaced my phone with the LG V20 so the phone sat for a few weeks unused. I charged both batteries and did a factory reset and sold it on swappa.
No feedback was ever left but I didn't mind. About 14 days later the buyer files a claim that the usb port is loose and the phone started to bootloop after he did a sprint update. He had a difficult time getting them to get his information out but best buy finally did.
As a good seller, I refunded him as soon as I got it back but I thought how odd that my phone with a perfectly fine usb port gets all these issues 2 weeks after selling it.
I understand the bootloop may just be REALLY bad luck but the broken port lets me wonder if someone did a motherboard swap. The cord can't even stay in the phone at all. I would NEVER sell something that isn't in great condition which is why I've never sold a phone prior to this. I took pictures of the only small scratch and close ups of the entire phone.
I guess that the only thing I can do is attempt to heatgun the motherboard and when it boot's up, see if the imei matches. End of rant.
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Click to collapse
Never a good idea to heatgun a phone
PeterJ74 said:
Never a good idea to heatgun a phone
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Click to collapse
I plan on trashing the phone. Figured, that I'd do this before throwing it away. I've used this technique on xbox 360 to repair a hackable xbox and watercooled it (video on youtube). It lasted years until I got tired of it. I've already butchered the free external battery charger to make it charge my v20's battery. I'll be dumping off the 2 batteries at bestbuy's battery dump today.
I have 2 LG V10s. Let’s call them His and Hers. Both are manufactured Oct. 2015 and bought on Swappa in Jan 2016. His was bought from original owner. Hers was bought from second owner who also bought it from Swappa. Both are genuine T-Mobile not LG promos so both IMEIs are in T-Mobile’s database. Both permanently unlocked with T-Mobile unlock app right after purchase. Both are bootloader unlocked, rooted, TWRP installed running debloated stock MM ROM but that doesn’t matter as you’ll see later.
His V10 shown first signs of bootloop around May 2017 when the phone would randomly lose SIM card and reboots itself. At first it was about once a week then once a day then to 2-3 times a day. At mid June 2017, permanent bootloop. Placed in storage closet ever since.
Her V10 was working perfectly til October 2017. The phone shuts off by itself and stuck in permanent bootloop. She tried reviving the phone by freezing it for 30 minutes several times. Each time the phone would boot to home screen then shuts off. She decided to leave it in the freezer overnight. The next day, the phone’s completely dead; no vibrate, no LG logo, not even charging works. I guess the condensation really killed the phone.
No repair shop in town would touch either V10. On Nov. 14th, (2 years after original purchase and 1 year after warranty expired) he send her V10 to LG repair ship as a test run. If it cost less than $100, he’ll pay. If it cost over $100, he’ll pay the diagnostic fees and have the phone ship back. He entered “stuck in bootloop and now the phone won’t boot at all” as reason and attached a screenshot of the Swappa buyer page as sales receipt. The Swappa buyer page has no IMEI info, only buyer info, price and date and a stock picture of the V10. A print out of the same page was included in the package as receipt. LG received the phone on Nov 20th, REPAIRED IT AT NO COST!!! then sent it back out.
I received her V10 back from LG. It’s the same phone as the one I sent out so they didn’t replace the whole phone. LG replaced the motherboard and reprogramed the new board with original IMEI. The repair slip states that the phone is not charging as reason and replace board as the repair.
I turn on the phone and “erase” quickly flashed on the screen and the phone blacked out again then proceed to reboot the phone. After quickly setting up the phone I removed the battery and inserted my AT&T SIM card and rebooted the phone. The drop down notification showed “network locked” I figured since I paid to have the phone unlocked last year and the new board has the same IMEI as the old board, T-Mobile should have kept the IMEI eligible for unlock. I fired up the unlock app and proceeded to permanently unlock the phone. To my surprise it failed. Then I read the rest of the message and it says that it failed because the phone’s already permanently unlocked. The drop down notification still shows network locked. I rebooted the phone and now shows AT&T. The repaired phone is shipped with 30C Nougat firmware.
After sending her V10 to LG, he attempted to temporarily fix his V10 to at least try to backup some files. Bad idea BTW. He googled on how to temporarily fix V10 bootloop. He took the phone apart down to the motherboard. He tried the hair dryer and it didn’t work. He tried the iron and it didn’t work. Maybe it needs more heat. He fired up his rework station and set the heat gun to 410F and heat up the CPU for a couple of minutes. He really killed the phone. The solder on the CPU oozed out side of the CPU. The CPU peeled off the motherboard slightly where he can see the CPU pins. Other components around the CPU shows signs of extreme overheating.
He put the phone back together and send it to LG. LG received it on Nov 30th, repaired it the same day and shipped it out the same day. It should be here on the 6th.
If you have the V10 and it’s bootlooping, it doesn’t matter if it’s rooted, bootloader unlocked, or where you bought it as long as you can show receipt, there’s a good chance LG will fix it. Act soon because I don’t know how long LG has extended the warranty to.
Good Luck
I replaced my V10's first MB with a eBay bought MB would that count as a receipt... ? lol...
So my wife was using her phone today and then the screen went black. The phone itself seems to be on as I can feel it vibrate when I try to hard reset it, but no display.
Phone has never been dropped and only about 6 months old. Any ideas? I'm scheduled to swing by UbreakIFix it tomorrow for them to take a look since its under warranty.
It be WIA... display failure have been happening with this model.
blackhawk said:
It be WIA... display failure have been happening with this model.
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Click to collapse
Ugh. I took it over to the local ubreakifix and they fixed it (and billed samsung) since it was still under warranty. Looks like it would have been $260 if I had to pay for it.
This happened to me back in June. AT&T was quick with a warranty replacement. Fairly well known issue with this model, as blackhawk said.
Exact same thing happened to me yesterday. Phone was fine when I put it on the charger and went to bed. Woke up to no screen. Had to use power button to turn off my alarm. Soft reset it multiple times with no change.
Luckily had a ubreakifix right up the road and they got it replaced in about 3 hours, free of course. My phone is not even 7 months old yet. Told me as soon as I brought it in that it's been a known issue with this model. Smh.