Okay, so I switched from Verizon to AT&T to purchase this phone and for that reason I am unsure if the issues I am having are normal for AT&T or if it's something with the phone.
Whenever I get an incoming call, I hear the phone ring at least once maybe even twice before the screen wakes up for me to answer. Is this happening to anyone else? This issue definitely seems like a software thing not a network thing.
When I make outgoing calls there's about half of a second to a second delay before the call connects. This I feel is probably more of an AT&T thing than a phone thing but again I wanted to ask.
Please let me know if you have had any similar experiences.
Thanks in advance!
hi,
my girlfriends oneplus is often not receiving calls. right now shes looking for jobs and is getting a lot of calls from employers. she often didnt receive any calls but have voicemails left for her. we have full reception at my house so its not a reception issue. after rebooting the phone, she can receive calls again but after a day or 2, the same thing will happen and she will have to reboot her phone again. any ideas what can be causing this? i have the oneplus and dont have this issue aside from sometimes SMS not coming through until after a reboot or is delayed.
I'm having the same issues with my one plus one. My signal will drop to zero bars and then I have to restart my phone.
With the Z3, When the phone is left idle for a couple minutes it sends all calls straight to voice mail. It will ring twice then go to voicemail. If I pick it up and send a text then if someone calls it will come through. It is happening on my fiance z3c and on my z3?
Its frustrating
Did you put sony imei? or an LTE capable phone IMEI?
I wouldve never noticed if I had not been trying to call my fiance only for it to go straight to voicemail. I got home and all the texts were there but not the calls. I then proceeded to text myself back. Then I called it again and magically calls were coming through again. I did this process 10x and it happens on both z3 and z3c. Its really weird. Please help
Same exact thing here! Just got my z3 and i noticed that people were telling me they had been calling me but it was going straight to voicemail. And all this during the day when I had my phone idle in my pocket. I have 4g on it and everything so I was hoping someone could help me out on this?
barcagp said:
With the Z3, When the phone is left idle for a couple minutes it sends all calls straight to voice mail. It will ring twice then go to voicemail. If I pick it up and send a text then if someone calls it will come through. It is happening on my fiance z3c and on my z3?
Its frustrating
Did you put sony imei? or an LTE capable phone IMEI?
I wouldve never noticed if I had not been trying to call my fiance only for it to go straight to voicemail. I got home and all the texts were there but not the calls. I then proceeded to text myself back. Then I called it again and magically calls were coming through again. I did this process 10x and it happens on both z3 and z3c. Its really weird. Please help
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I am having the same issue, except I am also missing texts for hours at a time.
I've had a strange long-term issue where the phone will ring for the party calling in, but won't ring on my end. No missed call shows up. It occurs about half the time with or without WiFi calling on. This issue has plagued me since my Verizon Note 4 with Verizon service, my T-Mobile Note 4 with T-Mobile, and is still occurring on my T-Mobile Note 5.
The only way I know I've missed calls is that I use YouMail's email notification service which lets me know that someone got to my YouMail voicemail even if they don't leave a message.
I thought it had to do with my poor (1-2 bar) service in my rural area but I've had WiFi calling on my past two devices, WiFi always on, and it still happens frequently. For example, I got three calls from my girlfriend while I was home today. Full WiFi signal strength the whole time. Her first call came through fine but the following two I never received any missed call for. The only reason I know she called was because of the email notification I received from my YouMail voicemail service. I have a new SIM card through T-Mobile so I know it's not that as it previously happened with my Verizon SIM and Note 4 while on their network.
Very frustrating. Any idea what is going on?
I can say that T-mobile wifi calling is not stable. It got so bad I had to turn it off and just deal with poor signal.
Am I the only one out there experiencing severe call quality issues? My phone (T-Mobile OnePlus 7 Pro) is suffering from severe call quality issues.
I seem to be having the issue with the following configurations in an attempt to narrow down / in on the issue:
Galaxy Buds (BT Headset) = Calls on Wifi Calling, Regular LTE and WhatsApp calls. Broken audio (stuttering)
Direct Phone microphone (on handset) = Calls on Wifi Calling, Regular LTE and WhatsApp calls. Broken audio (stuttering) / Drop-outs
Purchased USB-C to 3.5 mm adapter to wired headset = Severe Echo on Wifi Calling, Regular LTE and WhatsApp.
I've tried driving into range of another tower and experience these same problems. I picked up my daughter's iphone X and on the same towers and wifi network, these problems don't exist. The call quality is pristine.
On my Note 8/9 (can't remember what the current one is, but I own it), the problems don't exist in these same configurations. The problem is clearly local to the OnePlus 7 Pro. I've done the "clear cache, reset networking, reset wifi" solutions and they don't seem to help. At this point, I'm wondering if it's a bad phone or just bad software.
I'm at my wit's end and pretty much feeling buyer's regret right now, because I so wanted to love this phone, but it's caused me more heartache than ever. Obviously, the phone is up to date on the most recent version of T-Mobile firmware, but I can't possibly imagine a phone could be so bad at doing what a phone does and pass the certification lab for the carrier and get the amazing reviews that exist on the web.
I'm a few minutes away from just going back out to the store and buying a new Galaxy S(whatever is the most recent)+
**frustrated** and **confused**
Lol..
Incredible cell reception and call quality here, on international stock, the weird part for me is it sounds worse on VoLTE and Wifi calling. Regular voice calls are outstanding.
But if you have both of those disabled and the call quality is that bad, I would exchange/return it.
Sent from my GM1915 using Tapatalk
percykwong said:
Am I the only one out there experiencing severe call quality issues? My phone (T-Mobile OnePlus 7 Pro) is suffering from severe call quality issues.
I seem to be having the issue with the following configurations in an attempt to narrow down / in on the issue:
Galaxy Buds (BT Headset) = Calls on Wifi Calling, Regular LTE and WhatsApp calls. Broken audio (stuttering)
Direct Phone microphone (on handset) = Calls on Wifi Calling, Regular LTE and WhatsApp calls. Broken audio (stuttering) / Drop-outs
Purchased USB-C to 3.5 mm adapter to wired headset = Severe Echo on Wifi Calling, Regular LTE and WhatsApp.
I've tried driving into range of another tower and experience these same problems. I picked up my daughter's iphone X and on the same towers and wifi network, these problems don't exist. The call quality is pristine.
On my Note 8/9 (can't remember what the current one is, but I own it), the problems don't exist in these same configurations. The problem is clearly local to the OnePlus 7 Pro. I've done the "clear cache, reset networking, reset wifi" solutions and they don't seem to help. At this point, I'm wondering if it's a bad phone or just bad software.
I'm at my wit's end and pretty much feeling buyer's regret right now, because I so wanted to love this phone, but it's caused me more heartache than ever. Obviously, the phone is up to date on the most recent version of T-Mobile firmware, but I can't possibly imagine a phone could be so bad at doing what a phone does and pass the certification lab for the carrier and get the amazing reviews that exist on the web.
I'm a few minutes away from just going back out to the store and buying a new Galaxy S(whatever is the most recent)+
**frustrated** and **confused**
Lol..
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Click to collapse
Call quality is excellent for me as is reception. TMO on TMO Rom. My only issue is DUO freezes the person on the other end for me. Its only been to the same person so far but that is my only issue
You have done soft reset, but try to do a hard reset(erase everything instead of clearing cache). That helped with some crackling noise but.
Call quality not even in the same ball park as my tmobile note 9.
I also had issues with my OP 7 pro. Specifically on speakerphone wife could not hear me at all. I was on the international variant + T-Mobile. I ended up sending it back. Bought the OP 7 and have the exact same issues. I sold me OP 6T tp upgrade to the 7 series. I ended up finding a used OP6T in offerup. Popped the SIM card in. No call quality issues and people can hear me just fine when in speaker phone and driving. I usually have my phone placed in the center console in my car. So for me this is the primary way to talk. It sad that the OP 7 series has these issues. I was really hoping they would fix this in a software update. Still handing on to the OP 7 praying for a fix. But I may just end up selling it on swappa.
Have you guys tried to get a replacement? I don't have any problem with call quality. I use Bluetooth headset or reg phone on ear way most of the time, and rarely on speaker.
I had that problem on the T-Mobile variant and when I converted it to the international firmware it doesn't have that problem now
My call quality is really good sometimes. Some times, it'll have weird moments where I get muted or the other person does. Speaker phone mic sucks real bad though. I hate using speaker phone if I need both hands to do something, so I ordered a bluetooth headset.
Apocalypse487 said:
My call quality is really good sometimes. Some times, it'll have weird moments where I get muted or the other person does. Speaker phone mic sucks real bad though. I hate using speaker phone if I need both hands to do something, so I ordered a bluetooth headset.
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I primarily use the speakerphone for calls so this is kind of a show stopper for me. Desperately looking for a fix. Might have to sell mine on swappa.
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atn0716 said:
Have you guys tried to get a replacement? I don't have any problem with call quality. I use Bluetooth headset or reg phone on ear way most of the time, and rarely on speaker.
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That's probably why you aren't experiencing the issues we are seeing. Its mainly on the speakerphone. I am currently using a op 6t until I can find a fix. I don't have any issues on the 6t.