Google says this issue is this: https://support.google.com/googleplay/answer/4430885
And there's pretty much nothing we or they can do but watch that page for updates.
My error 403 issue isn't like others that I have found from searching, allow me to explain...
I had two accounts on my device. One of the accounts had paid apps.
I have since abandoned that account, and installed numerous new ROMs on my phone, using only the other account as my now primary account
Now, the second account seems to think it has access to the paid apps that the other account purchased.
This means I can not download them, because it throws error 403 at me. Instead of showing "Purchase" as it should, it shows "Install".
This is even visible when I access the Play Store website from my computer, using only the second account.
See here:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
And please, do not suggest clearing my play store cache and all that crap, I have tried everything including going back to the stock firmware. The issue exists with my account on Googles end, but I have been back and forth emailing them for 3 weeks now, and it is like talking to a brick wall.
In short, what the frack can I do about this?
Please, if anyone has any real ideas or solutions to this I would be eternally greatful. I really don't want to have to make a whole new google account.
I have the exact same problem... I also have 2 accounts and one has paid apps. I can't seem to download the paid apps but I could download anything else
Maybe try to clear data of play app in system settings ->apps.
Smart app Studio said:
Maybe try to clear data of play app in system settings ->apps.
Click to expand...
Click to collapse
Funny. But still can't get google to sort this. Anyone???
SuperSmashedBro said:
I have the exact same problem... I also have 2 accounts and one has paid apps. I can't seem to download the paid apps but I could download anything else
Click to expand...
Click to collapse
paradoxiumwind said:
Funny. But still can't get google to sort this. Anyone???
Click to expand...
Click to collapse
i have the same problem...two accounts, one with paid apps, cannot update the paid ones...
found this "solution": push the updates to the phone using the google-account of your computer (google - play - apps - myapps...)
only thing i found up to now that works...
Firstly, some problem for this can be done by checking Google Talk is already signed in or not.. ( I have tried)
Make sure your device is logged into Google Talk by following these steps:
1. Go to your device's app launcher, and press the Talk app.
2. If you’re already signed into Talk, press Menu, and then touch Sign out.
3. Launch Talk again to sign in.
Click to expand...
Click to collapse
Secondly, If the error still occurred, here's a brief explanation directly from Play Store:
Getting an error message on my device when downloading
There are a few reasons you may be getting a download error for only one app (or for a few select apps):
1. If the app in question is a paid app, sign in to wallet.google.com/manage to confirm that the purchase was successful. "Error 405"
usually indicates that the download failed because payment did not go through.
2. Check the size of the app - if it's larger than 25M, it may be too large for your device's cache partition. Even if you have enough space
free on your device, the cache partition may be preventing you from downloading large apps.
3. If you're getting "Error: Insufficient space," ensure that after downloading the app, you'll have at least 20M of internal storage space
free. If not, you may need to uninstall apps to free up space.
"Error: 495" usually indicates that there's an issue with your connection. Usually it's temporary, but if it persists, please let us know.
Click to expand...
Click to collapse
Click to expand...
Click to collapse
Finally, if the error still occurred after those two steps, directly contact Play Store Help via Mail conversation, it can be a long talk since they also 'super busy', you may be replied by google for several hours or even days. But they definitely helpful (My own Experience). :highfive:
IMPORTANT!
Note that you haven't made any change directly to your Market app in your system, because basically it disturb other gapps and may give you frustrating errors ( again, my own experience )
Rei Zazie said:
Firstly, some problem for this can be done by checking Google Talk is already signed in or not.. ( I have tried)
Secondly, If the error still occurred, here's a brief explanation directly from Play Store:
Finally, if the error still occurred after those two steps, directly contact Play Store Help via Mail conversation, it can be a long talk since they also 'super busy', you may be replied by google for several hours or even days. But they definitely helpful (My own Experience). :highfive:
IMPORTANT!
Note that you haven't made any change directly to your Market app in your system, because basically it disturb other gapps and may give you frustrating errors ( again, my own experience )
Click to expand...
Click to collapse
I'm getting the error on the play store website on my computer - as I said, it thinks my account has purchased these apps when it has not - I only have the option to Install them, and when I try, it gives the error in the screenshots in my first post.
I've had to change from some paid apps like titanium backup pro to the ROM Toolbox as an alternative, but I really need Swiftkey fixed.
I'm still talking to google via email.
Same issue here
I've got the exact same issue on my account also. Google Play support is being no help at all. I've had a ticket open with them for 3 weeks now with 2 emails sent that whole time. I sent them a logcat today to see if they can figure out what is going on. If you get anywhere please post here so we can get this sorted out. It's blocked some of my "must-have" apps so I'm pretty upset about this.
---------- Post added at 07:40 PM ---------- Previous post was at 07:04 PM ----------
Sandcrab said:
I've got the exact same issue on my account also. Google Play support is being no help at all. I've had a ticket open with them for 3 weeks now with 2 emails sent that whole time. I sent them a logcat today to see if they can figure out what is going on. If you get anywhere please post here so we can get this sorted out. It's blocked some of my "must-have" apps so I'm pretty upset about this.
Click to expand...
Click to collapse
So here's what I found out today after loading a new rom and playing around. I have been adding both of my google accounts when I first setup the new phone. When I do this, I get the 403 error on certain apps. What I ended up doing is clearing all accounts off the phone. Then loaded my original gmail account only. This is the account I originally bought all these apps from. I went ahead and turned off all sync options but I don't think this matters. With only that account setup on the phone, I was able to download and install all the apps. I then loaded my new account and synced everything fine.
paradoxiumwind said:
I'm getting the error on the play store website on my computer - as I said, it thinks my account has purchased these apps when it has not - I only have the option to Install them, and when I try, it gives the error in the screenshots in my first post.
I've had to change from some paid apps like titanium backup pro to the ROM Toolbox as an alternative, but I really need Swiftkey fixed.
I'm still talking to google via email.
Click to expand...
Click to collapse
Did you ever get this sorted?? I am getting this error with Tasker and cant download it, Google Play website is saying it is installed, but it is not.
ricey1986 said:
Did you ever get this sorted?? I am getting this error with Tasker and cant download it, Google Play website is saying it is installed, but it is not.
Click to expand...
Click to collapse
Nope. The google support person I have been back and forth with this problem for weeks finally told me they would get back to me and have yet to do so. I think I'll send them another reply and ask what is happening with my issue.
It simply seems that they refuse to admit that the bug exists with my actual account and has nothing to do with my phone or anything. The fact that the bug exists on their play store website, accesssed from my computer, should be evidence enough (I even sent the requested screenshots).
So annoying. I can't update swiftkey or any other paid apps because of this.
Update:
I emailed again and asked for a progress report on my issue, and was told that it is a known issue and this is it: https://support.google.com/googleplay/answer/4430885
And there is nothing they can do, and that I should just keep an eye on that page for updates...
Hi Sunwind,
Your case is still currently under review by the Tier 3 team. I'm not sure how much longer it will be, and I do appreciate your patience thus far.
In the meantime, have you currently tried downloading Swiftkeys application from the Webstore, rather than from your device? You can ititiate the app to install on your device from your computer by signing into play.google.com with your account, navigating to my apps and initiating it to download that way.
I know it won't currently fix the error 403 code, but it might be a temporary work around it.
Thank you so much for you patience.
Sincerely,
Abigail
The Google Support Team
Click to expand...
Click to collapse
paradoxiumwind said:
Update:
I emailed again and asked for a progress report on my issue, and was told that it is a known issue and this is it: https://support.google.com/googleplay/answer/4430885
And there is nothing they can do, and that I should just keep an eye on that page for updates...
Click to expand...
Click to collapse
Guys, here's what I have found out and seems to have fixed this issue for me. When you open the Play Store on your phone it automagically logs you into your google account. What I didn't know is that you can switch logins to your other google account from within the app.
From the main Play Store screen, touch the Play Store menu button at the top left. This is where it says Play Store with an icon and three lines to the left of it. In the menu that pops up, it will show your username (email address) at the top. To the right of your username is a divider line with a small down arrow to the right.
If you click that down arrow it will show you your different accounts set up and you are able to select your other accounts.
What I did was change my account to my old one, and then I was able to download the apps fine. This has worked for every app that I was getting the 403 error on. Try to change accounts there and see if that doesn't fix your issue also.
Sandcrab said:
Guys, here's what I have found out and seems to have fixed this issue for me. When you open the Play Store on your phone it automagically logs you into your google account. What I didn't know is that you can switch logins to your other google account from within the app.
From the main Play Store screen, touch the Play Store menu button at the top left. This is where it says Play Store with an icon and three lines to the left of it. In the menu that pops up, it will show your username (email address) at the top. To the right of your username is a divider line with a small down arrow to the right.
If you click that down arrow it will show you your different accounts set up and you are able to select your other accounts.
What I did was change my account to my old one, and then I was able to download the apps fine. This has worked for every app that I was getting the 403 error on. Try to change accounts there and see if that doesn't fix your issue also.
Click to expand...
Click to collapse
Yes, of course that 'fixes' it, because you are using the account that has access to the apps. This doesn't fix the problem with another account thinking it has access to paid apps from a previous account, when the previous account is no longer in use/signed in to the phone/etc. This is just a 'work-around' in order to get apps you previously paid for.
paradoxiumwind said:
Yes, of course that 'fixes' it, because you are using the account that has access to the apps. This doesn't fix the problem with another account thinking it has access to paid apps from a previous account, when the previous account is no longer in use/signed in to the phone/etc. This is just a 'work-around' in order to get apps you previously paid for.
Click to expand...
Click to collapse
Right. This will get the apps you've already purchased installed on your phone. I though that was the problem you were looking for a solution to.
I have the same problem with paid apps with my multiple google accounts but that was not my main concern. The problem was when it does not allow me to install apps that I have purchased. And realistically until google allows you to transfer apps to different accounts, I will have to keep my old account active. The only other option is to re-buy all my apps on the new account which I am not willing to do.
Sandcrab said:
Right. This will get the apps you've already purchased installed on your phone. I though that was the problem you were looking for a solution to.
I have the same problem with paid apps with my multiple google accounts but that was not my main concern. The problem was when it does not allow me to install apps that I have purchased. And realistically until google allows you to transfer apps to different accounts, I will have to keep my old account active. The only other option is to re-buy all my apps on the new account which I am not willing to do.
Click to expand...
Click to collapse
The issue is detailed in full in the first post, and isn't what you thought it was.
I just resolved my 403 Error code today,I deleted my Google account then re-added it.
coogrrr94 said:
I just resolved my 403 Error code today,I deleted my Google account then re-added it.
Click to expand...
Click to collapse
Indeed, this helped
DelBoy said:
Indeed, this helped
Click to expand...
Click to collapse
I'm still getting this issue. https://support.google.com/googleplay/answer/4430885
I've wiped my phone a few times since last post and still used only the one account, but it still thinks it has access to apps that it doesn't.
This error has been driving me insane for months and there is no proper fix.
Problem:
I get an error 403 when downloading purchased apps off the play store.
Possible Cause:
I was using account A with my phone for years. I decided to get a new account and slowl migrate my stuff over.
I first added account B to my phone and used it for emails only, keeping account A for play store and youtube.
Eventually, I moved all my stuff over and used account B full time. But I noticed when trying to download purchased items, I would get the error.
It seems to me that account A "bled" over into B. So B thinks it has purchased apps when it was A.
Steps to rectify issue:
I've done the usual, clearing caches, removing/re-adding accounts. I know it's not the phone because I've had 3 different phones since this happened. When I got my HTC One, I added account B out the box and the error still happened.
I've had to contact Google support with my issue. I have also had to jump through their hoops in regards to checking things out, but I said to them, if they want to reset account B so it shows I have bought nothing, I don't mind. At least it would work and I don't mind supporting the devs again.
Currently it has been 3 months since contacting Google and the last update was on the 1st of Jan was:
Thanks for writing back and for providing details about the issue you’re having on Google Play. We really appreciate you taking the time to report this - based on the information you sent along, it appears you’re experiencing issue #11112915 from our known issues page, which is characterized by:
- Errors during the download of paid apps from the Play Store
- Download issues occurring with paid apps that were never purchased on Play Store or purchased using the Google Account exhibiting issues
- Download issues occurring on a rooted device or with an account that was previously used on a rooted device
We’re currently investigating a more permanent solution, but in the meantime you can try using a new Google Account with your device.
Click to expand...
Click to collapse
Yeah, I'm not going to make a new account for this issue, sorry Google.
Link to support ticket here.
Also, checking your wallet here, confirms my issue. Doggcatcher, which Play Store says I have purchased, I have not. For me, this isn't a phone issue. Clearing settings will do nothing. The issue is 100% Google, at least for me.
Nothing I can do now but wait for Google to sort it out.
Removing the account and re-adding didn't help me; but installing from the desktop Play store helped.
Doubt I'll be able to update from the phone, but hopefully the website will be able to do it.
Hello XDA!
I'm in China, lost my phone on the weekend and have just replaced it with an Huawei Nova 2s.
I cant stand it to be honest, but i'm committed to trying to make it work, the only way i can see this happening would be to gain access to Google Play Store and services, but as for as much as i have searched online i can not find any advice specific to my model. I have tried many methods and have made it as far as to download the three files (playstore, frameworks and services) but my phone will not pass the initial "checking info" page when i comes to signing in to my google account. (I didn't realize the phone was such a recent release, and has only been released in China so far).
Is it possible to remove the chinese software/firmware all together and install a european version, from a slightly older Nova model?
Would rooting help me in this situation?
Any advice is appreciated,
DylanJ
Hi,
I have exactly the same problem. I have bought it on china and only realized that the chineese firmware is the only one. The in build Hiapp is total crap, it does not allow you to register without chineese mobile number, and does not allow change region. Did you manage to run Play market anyhow? I have installed but it does not run and does not say anything. Rooting might prevent future update.... So I am also interested to make it free world fashion functioning.
Installation of Google apps
If you are interested in how to install google apps the check this thread.
https://forum.xda-developers.com/honor-9/how-to/how-to-installing-play-services-chinese-t3629199
How can replacing chinese firmware with european for huawei nova 2 s
Have you guys had any luck?
I got the Huawei Nova 2s in China Last December, not realising it would be China Exclusive at the time. As soon as i left China, I searched it up immedietly but couldnt find anything on this model so i just followed other articles and threads and stuff. I ended up installing the following:
Google play store, Google play services, Google play services for instant apps, Google Accounts manager, Google Services Franeworks (and a GMS with a GMS installer before all those idk if that made any difference other than adding a Google tab in settings but that had nothing important).
After doing so i could FINALLY open google play store..
BUT
it was stuck on a checking info loop T^T
then i decided to go on google and just search to the latest versions of the things i downloaded. apparrently all the websites i used provided doenloads that werent the latest version so i deleted all of them and installed the updated apks.
after doing so i got something i thought i would nev get....
A notification from google play services telling me to update it in the play store. So i clicked on it and waited on play store...
And then...
It happened...
IT WORKED
I COULDNT BELEIVE IT
i downloaded all the apps that u would need ( youtube i downloaded from an apk ;P but i updated it on the play store and i logged in on youtube which logged me in on play store)
*BUT*
After a week or so it stopped working again.
I went on youtube an it wouldnt load.
I went on the play store and it wouldnt load
I went on google chrome an it wouldnt load
I was so sad and i did the stupid thing of deleting everything and reinstalling it
now every 2-4 seconds i get a notification from play services
and you might be thinking "But i thought u said that was good!"
It was when it worked.
I clicked on it the first time after reinstalling and google play store wouldnt load so I just gave up.
but like i said i recieve notifications every 2-4 seconds. It was really annoying and eventually i just blocked it from sending notifications.
I think the problem with why it didn't work again was because if you go to:
Settings then "User & Accounts"
I have a tab that says "Google"
and when i click on it it has the accounts i logged in on.
The reason why I think this is a problem is because it is already logged in and the app wants me to log in.
I have tried to remove the accounts but it didn't work for some reason.
(BTW i installed all the different things after reading MANY posts and articles and stuff, Google accounts manager being the last one i installed i think.)
Also keep in mind that this was all in the period of January and February.
Eventually i just gave up.
Hi,
I have the same problem...Anything new about it?
Any luck on this one?
I just noticed something bad, that the Google Play did not with the latest EMUI at all.
I tried GoInstaller, GMS Installer, Google Installer, but none of them worked.
Hi there,
I have china Nova 2s (HWI-AL00).
I can assure you, this method works 100% : https://forum.xda-developers.com/mate-10/themes/gms-installer-google-play-100-huawei-t3809447
mewx said:
Any luck on this one?
I just noticed something bad, that the Google Play did not with the latest EMUI at all.
I tried GoInstaller, GMS Installer, Google Installer, but none of them worked.
Click to expand...
Click to collapse
Same for me Nova 2 Plus last EMUI nothing more works
heindrix said:
Hi there,
I have china Nova 2s (HWI-AL00).
I can assure you, this method works 100% : https://forum.xda-developers.com/mate-10/themes/gms-installer-google-play-100-huawei-t3809447
Click to expand...
Click to collapse
Just tried the latest GMS Installer, and it worked perfectly!!! THANKS A LOOOOOOOOOOOT!
mewx said:
Just tried the latest GMS Installer, and it worked perfectly!!! THANKS A LOOOOOOOOOOOT!
Click to expand...
Click to collapse
glad can help!
ShadowBlader21 said:
Have you guys had any luck?
I got the Huawei Nova 2s in China Last December, not realising it would be China Exclusive at the time. As soon as i left China, I searched it up immedietly but couldnt find anything on this model so i just followed other articles and threads and stuff. I ended up installing the following:
Google play store, Google play services, Google play services for instant apps, Google Accounts manager, Google Services Franeworks (and a GMS with a GMS installer before all those idk if that made any difference other than adding a Google tab in settings but that had nothing important).
After doing so i could FINALLY open google play store..
BUT
it was stuck on a checking info loop T^T
then i decided to go on google and just search to the latest versions of the things i downloaded. apparrently all the websites i used provided doenloads that werent the latest version so i deleted all of them and installed the updated apks.
after doing so i got something i thought i would nev get....
A notification from google play services telling me to update it in the play store. So i clicked on it and waited on play store...
And then...
It happened...
IT WORKED
I COULDNT BELEIVE IT
i downloaded all the apps that u would need ( youtube i downloaded from an apk ;P but i updated it on the play store and i logged in on youtube which logged me in on play store)
*BUT*
After a week or so it stopped working again.
I went on youtube an it wouldnt load.
I went on the play store and it wouldnt load
I went on google chrome an it wouldnt load
I was so sad and i did the stupid thing of deleting everything and reinstalling it
now every 2-4 seconds i get a notification from play services
and you might be thinking "But i thought u said that was good!"
It was when it worked.
I clicked on it the first time after reinstalling and google play store wouldnt load so I just gave up.
but like i said i recieve notifications every 2-4 seconds. It was really annoying and eventually i just blocked it from sending notifications.
I think the problem with why it didn't work again was because if you go to:
Settings then "User & Accounts"
I have a tab that says "Google"
and when i click on it it has the accounts i logged in on.
The reason why I think this is a problem is because it is already logged in and the app wants me to log in.
I have tried to remove the accounts but it didn't work for some reason.
(BTW i installed all the different things after reading MANY posts and articles and stuff, Google accounts manager being the last one i installed i think.)
Also keep in mind that this was all in the period of January and February.
Eventually i just gave up.
Click to expand...
Click to collapse
Hello, I just had the same problem as mentioned earlier, and I was able to solve it by first intalling GMS with the installer, and then downloading the latest Google Play services from apkmirror.
heindrix said:
Hi there,
I have china Nova 2s (HWI-AL00).
I can assure you, this method works 100% : https://forum.xda-developers.com/mate-10/themes/gms-installer-google-play-100-huawei-t3809447
Click to expand...
Click to collapse
This works very well! Thank you!
Hey there,
really seems to be a problem of non-Chinese people to be tricked into the Nova 2s XD
I have the same problem, coming from Austria. Is there any possibility to use an international ROM of e.g. the Nova 2 on it? I am really going nuts with all the Chinese system messages. Google Play works but I am still having some issues and the Huawei Apps are mostly not usable without any Chinese language knowledge.