Google says this issue is this: https://support.google.com/googleplay/answer/4430885
And there's pretty much nothing we or they can do but watch that page for updates.
My error 403 issue isn't like others that I have found from searching, allow me to explain...
I had two accounts on my device. One of the accounts had paid apps.
I have since abandoned that account, and installed numerous new ROMs on my phone, using only the other account as my now primary account
Now, the second account seems to think it has access to the paid apps that the other account purchased.
This means I can not download them, because it throws error 403 at me. Instead of showing "Purchase" as it should, it shows "Install".
This is even visible when I access the Play Store website from my computer, using only the second account.
See here:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
And please, do not suggest clearing my play store cache and all that crap, I have tried everything including going back to the stock firmware. The issue exists with my account on Googles end, but I have been back and forth emailing them for 3 weeks now, and it is like talking to a brick wall.
In short, what the frack can I do about this?
Please, if anyone has any real ideas or solutions to this I would be eternally greatful. I really don't want to have to make a whole new google account.
I have the exact same problem... I also have 2 accounts and one has paid apps. I can't seem to download the paid apps but I could download anything else
Maybe try to clear data of play app in system settings ->apps.
Smart app Studio said:
Maybe try to clear data of play app in system settings ->apps.
Click to expand...
Click to collapse
Funny. But still can't get google to sort this. Anyone???
SuperSmashedBro said:
I have the exact same problem... I also have 2 accounts and one has paid apps. I can't seem to download the paid apps but I could download anything else
Click to expand...
Click to collapse
paradoxiumwind said:
Funny. But still can't get google to sort this. Anyone???
Click to expand...
Click to collapse
i have the same problem...two accounts, one with paid apps, cannot update the paid ones...
found this "solution": push the updates to the phone using the google-account of your computer (google - play - apps - myapps...)
only thing i found up to now that works...
Firstly, some problem for this can be done by checking Google Talk is already signed in or not.. ( I have tried)
Make sure your device is logged into Google Talk by following these steps:
1. Go to your device's app launcher, and press the Talk app.
2. If you’re already signed into Talk, press Menu, and then touch Sign out.
3. Launch Talk again to sign in.
Click to expand...
Click to collapse
Secondly, If the error still occurred, here's a brief explanation directly from Play Store:
Getting an error message on my device when downloading
There are a few reasons you may be getting a download error for only one app (or for a few select apps):
1. If the app in question is a paid app, sign in to wallet.google.com/manage to confirm that the purchase was successful. "Error 405"
usually indicates that the download failed because payment did not go through.
2. Check the size of the app - if it's larger than 25M, it may be too large for your device's cache partition. Even if you have enough space
free on your device, the cache partition may be preventing you from downloading large apps.
3. If you're getting "Error: Insufficient space," ensure that after downloading the app, you'll have at least 20M of internal storage space
free. If not, you may need to uninstall apps to free up space.
"Error: 495" usually indicates that there's an issue with your connection. Usually it's temporary, but if it persists, please let us know.
Click to expand...
Click to collapse
Click to expand...
Click to collapse
Finally, if the error still occurred after those two steps, directly contact Play Store Help via Mail conversation, it can be a long talk since they also 'super busy', you may be replied by google for several hours or even days. But they definitely helpful (My own Experience). :highfive:
IMPORTANT!
Note that you haven't made any change directly to your Market app in your system, because basically it disturb other gapps and may give you frustrating errors ( again, my own experience )
Rei Zazie said:
Firstly, some problem for this can be done by checking Google Talk is already signed in or not.. ( I have tried)
Secondly, If the error still occurred, here's a brief explanation directly from Play Store:
Finally, if the error still occurred after those two steps, directly contact Play Store Help via Mail conversation, it can be a long talk since they also 'super busy', you may be replied by google for several hours or even days. But they definitely helpful (My own Experience). :highfive:
IMPORTANT!
Note that you haven't made any change directly to your Market app in your system, because basically it disturb other gapps and may give you frustrating errors ( again, my own experience )
Click to expand...
Click to collapse
I'm getting the error on the play store website on my computer - as I said, it thinks my account has purchased these apps when it has not - I only have the option to Install them, and when I try, it gives the error in the screenshots in my first post.
I've had to change from some paid apps like titanium backup pro to the ROM Toolbox as an alternative, but I really need Swiftkey fixed.
I'm still talking to google via email.
Same issue here
I've got the exact same issue on my account also. Google Play support is being no help at all. I've had a ticket open with them for 3 weeks now with 2 emails sent that whole time. I sent them a logcat today to see if they can figure out what is going on. If you get anywhere please post here so we can get this sorted out. It's blocked some of my "must-have" apps so I'm pretty upset about this.
---------- Post added at 07:40 PM ---------- Previous post was at 07:04 PM ----------
Sandcrab said:
I've got the exact same issue on my account also. Google Play support is being no help at all. I've had a ticket open with them for 3 weeks now with 2 emails sent that whole time. I sent them a logcat today to see if they can figure out what is going on. If you get anywhere please post here so we can get this sorted out. It's blocked some of my "must-have" apps so I'm pretty upset about this.
Click to expand...
Click to collapse
So here's what I found out today after loading a new rom and playing around. I have been adding both of my google accounts when I first setup the new phone. When I do this, I get the 403 error on certain apps. What I ended up doing is clearing all accounts off the phone. Then loaded my original gmail account only. This is the account I originally bought all these apps from. I went ahead and turned off all sync options but I don't think this matters. With only that account setup on the phone, I was able to download and install all the apps. I then loaded my new account and synced everything fine.
paradoxiumwind said:
I'm getting the error on the play store website on my computer - as I said, it thinks my account has purchased these apps when it has not - I only have the option to Install them, and when I try, it gives the error in the screenshots in my first post.
I've had to change from some paid apps like titanium backup pro to the ROM Toolbox as an alternative, but I really need Swiftkey fixed.
I'm still talking to google via email.
Click to expand...
Click to collapse
Did you ever get this sorted?? I am getting this error with Tasker and cant download it, Google Play website is saying it is installed, but it is not.
ricey1986 said:
Did you ever get this sorted?? I am getting this error with Tasker and cant download it, Google Play website is saying it is installed, but it is not.
Click to expand...
Click to collapse
Nope. The google support person I have been back and forth with this problem for weeks finally told me they would get back to me and have yet to do so. I think I'll send them another reply and ask what is happening with my issue.
It simply seems that they refuse to admit that the bug exists with my actual account and has nothing to do with my phone or anything. The fact that the bug exists on their play store website, accesssed from my computer, should be evidence enough (I even sent the requested screenshots).
So annoying. I can't update swiftkey or any other paid apps because of this.
Update:
I emailed again and asked for a progress report on my issue, and was told that it is a known issue and this is it: https://support.google.com/googleplay/answer/4430885
And there is nothing they can do, and that I should just keep an eye on that page for updates...
Hi Sunwind,
Your case is still currently under review by the Tier 3 team. I'm not sure how much longer it will be, and I do appreciate your patience thus far.
In the meantime, have you currently tried downloading Swiftkeys application from the Webstore, rather than from your device? You can ititiate the app to install on your device from your computer by signing into play.google.com with your account, navigating to my apps and initiating it to download that way.
I know it won't currently fix the error 403 code, but it might be a temporary work around it.
Thank you so much for you patience.
Sincerely,
Abigail
The Google Support Team
Click to expand...
Click to collapse
paradoxiumwind said:
Update:
I emailed again and asked for a progress report on my issue, and was told that it is a known issue and this is it: https://support.google.com/googleplay/answer/4430885
And there is nothing they can do, and that I should just keep an eye on that page for updates...
Click to expand...
Click to collapse
Guys, here's what I have found out and seems to have fixed this issue for me. When you open the Play Store on your phone it automagically logs you into your google account. What I didn't know is that you can switch logins to your other google account from within the app.
From the main Play Store screen, touch the Play Store menu button at the top left. This is where it says Play Store with an icon and three lines to the left of it. In the menu that pops up, it will show your username (email address) at the top. To the right of your username is a divider line with a small down arrow to the right.
If you click that down arrow it will show you your different accounts set up and you are able to select your other accounts.
What I did was change my account to my old one, and then I was able to download the apps fine. This has worked for every app that I was getting the 403 error on. Try to change accounts there and see if that doesn't fix your issue also.
Sandcrab said:
Guys, here's what I have found out and seems to have fixed this issue for me. When you open the Play Store on your phone it automagically logs you into your google account. What I didn't know is that you can switch logins to your other google account from within the app.
From the main Play Store screen, touch the Play Store menu button at the top left. This is where it says Play Store with an icon and three lines to the left of it. In the menu that pops up, it will show your username (email address) at the top. To the right of your username is a divider line with a small down arrow to the right.
If you click that down arrow it will show you your different accounts set up and you are able to select your other accounts.
What I did was change my account to my old one, and then I was able to download the apps fine. This has worked for every app that I was getting the 403 error on. Try to change accounts there and see if that doesn't fix your issue also.
Click to expand...
Click to collapse
Yes, of course that 'fixes' it, because you are using the account that has access to the apps. This doesn't fix the problem with another account thinking it has access to paid apps from a previous account, when the previous account is no longer in use/signed in to the phone/etc. This is just a 'work-around' in order to get apps you previously paid for.
paradoxiumwind said:
Yes, of course that 'fixes' it, because you are using the account that has access to the apps. This doesn't fix the problem with another account thinking it has access to paid apps from a previous account, when the previous account is no longer in use/signed in to the phone/etc. This is just a 'work-around' in order to get apps you previously paid for.
Click to expand...
Click to collapse
Right. This will get the apps you've already purchased installed on your phone. I though that was the problem you were looking for a solution to.
I have the same problem with paid apps with my multiple google accounts but that was not my main concern. The problem was when it does not allow me to install apps that I have purchased. And realistically until google allows you to transfer apps to different accounts, I will have to keep my old account active. The only other option is to re-buy all my apps on the new account which I am not willing to do.
Sandcrab said:
Right. This will get the apps you've already purchased installed on your phone. I though that was the problem you were looking for a solution to.
I have the same problem with paid apps with my multiple google accounts but that was not my main concern. The problem was when it does not allow me to install apps that I have purchased. And realistically until google allows you to transfer apps to different accounts, I will have to keep my old account active. The only other option is to re-buy all my apps on the new account which I am not willing to do.
Click to expand...
Click to collapse
The issue is detailed in full in the first post, and isn't what you thought it was.
I just resolved my 403 Error code today,I deleted my Google account then re-added it.
coogrrr94 said:
I just resolved my 403 Error code today,I deleted my Google account then re-added it.
Click to expand...
Click to collapse
Indeed, this helped
DelBoy said:
Indeed, this helped
Click to expand...
Click to collapse
I'm still getting this issue. https://support.google.com/googleplay/answer/4430885
I've wiped my phone a few times since last post and still used only the one account, but it still thinks it has access to apps that it doesn't.
This error has been driving me insane for months and there is no proper fix.
Problem:
I get an error 403 when downloading purchased apps off the play store.
Possible Cause:
I was using account A with my phone for years. I decided to get a new account and slowl migrate my stuff over.
I first added account B to my phone and used it for emails only, keeping account A for play store and youtube.
Eventually, I moved all my stuff over and used account B full time. But I noticed when trying to download purchased items, I would get the error.
It seems to me that account A "bled" over into B. So B thinks it has purchased apps when it was A.
Steps to rectify issue:
I've done the usual, clearing caches, removing/re-adding accounts. I know it's not the phone because I've had 3 different phones since this happened. When I got my HTC One, I added account B out the box and the error still happened.
I've had to contact Google support with my issue. I have also had to jump through their hoops in regards to checking things out, but I said to them, if they want to reset account B so it shows I have bought nothing, I don't mind. At least it would work and I don't mind supporting the devs again.
Currently it has been 3 months since contacting Google and the last update was on the 1st of Jan was:
Thanks for writing back and for providing details about the issue you’re having on Google Play. We really appreciate you taking the time to report this - based on the information you sent along, it appears you’re experiencing issue #11112915 from our known issues page, which is characterized by:
- Errors during the download of paid apps from the Play Store
- Download issues occurring with paid apps that were never purchased on Play Store or purchased using the Google Account exhibiting issues
- Download issues occurring on a rooted device or with an account that was previously used on a rooted device
We’re currently investigating a more permanent solution, but in the meantime you can try using a new Google Account with your device.
Click to expand...
Click to collapse
Yeah, I'm not going to make a new account for this issue, sorry Google.
Link to support ticket here.
Also, checking your wallet here, confirms my issue. Doggcatcher, which Play Store says I have purchased, I have not. For me, this isn't a phone issue. Clearing settings will do nothing. The issue is 100% Google, at least for me.
Nothing I can do now but wait for Google to sort it out.
Removing the account and re-adding didn't help me; but installing from the desktop Play store helped.
Doubt I'll be able to update from the phone, but hopefully the website will be able to do it.
Related
So recently, for some reason, my Android Market has stopped displaying all apps in the "My Apps" section. I get this message on the "My Apps" section, " Apps and games owned by this account will appear here." I'll post a screen shot of the error if the need be. I've tried lots of things. I've cleared the app data through settings, I've gone as far as to completely wipe the phone, formatting the entire thing and restarting from scratch. My apps were displayed under "My Apps" For about 25mins and as I was reinstalling them, it happened again. I went back and removed the last few apps that I had installed to no avail. I've changed ROMS to see if that would fix it and still same things. It appears to have something to do with my google account. I've read that there is no way to remove a phone and start over as far as your google account tied to it. You can only hide them. I'm at a lose. I can still search and install apps from the market, and it even updates those apps online in the market. But I can view them on my phone to see if they have updates or to uninstall through the market. Hopefully someone can help! I'm exhausted from wiping and reinstalling. I thought it may have something to do with my TB I was restoring so I went through and manually added each app back ( ALL 127 OF THEM) And after about 30, same error. Thanks is advance.
Have you tried Market Fix in Titanium Backup (Menu>Market Tools). Try Market Doctor and if that fails, Destroy all links and try Market Doctor again.
Thanks for the reply. I do not have the pro version of TB to try that. But if I'm sure it'll work, I can swing the money to get it. But there's a another piece to this puzzle. Yesterday at work I was given a new phone. A Droid Incredible 2. I logged into my Gmail account and installed a few apps that I needed, and about 2 hours in. I'm getting he same error on that phone as well. Could here be a problem with my Gmail account? I'm just not sure if running TB pro on one phone is gonna fix both.
Sent from my SAMSUNG-SGH-I727 using Tapatalk
Hi there, I did a quick forum search and there are numerous threads about this problem. I haven't read through them all (as I don't have the problem ).
Also found this link
http://www.droidforums.net/forum/te...ions/180412-android-market-my-apps-blank.html
Market Crackdown
[email protected] said:
Hi there, I did a quick forum search and there are numerous threads about this problem. I haven't read through them all (as I don't have the problem ).
I too ran into a simiar problem over the last couple days. I looked into it through Help and it said the were no longer allowing Dev Phones to download copy written apps to keep the illegal reverse engineering and the breaking down of the apps to build similar apps without the rights from the owner/ dev of those apps. I even recieved a notice saying that an app that I paid for was no longer available to me, and to contact the Dev for a refund. W.T.F. ??
Click to expand...
Click to collapse
I seem to be having this strange issue with google market.
if I go to my apps, I only (according to play store) 1 app installed which is nit the case. Secondly, play store seems to think I have never purchased an app, eg, I have purchased titanium back up pro, but the store is yet again asking me to buy it at 4.99 where as it would usualy state 'purchased' and download. Secondly on trying to repurchase it states there was an error with the wallet, i then receive 2 emails a charge mail, and a refund message.
when i log in to the the play store on the web, it clearly shows apps that i have purchased in my account history with no price and the word 'purchased' but if I navigate manually, using search, it will state a price and ask me to pay
also i am using the same google account, i only have one.
below is an image of the error
Same problem, after cleaning cache problem disappears with bringing new one, f*&king blank page! No installed apps nor purchased asking me to buy it again. "All apps" tab is empty too. Damn wtf is wrong lol..
what rom are you using buddy?
I have the same problem.
The Google Play Market support could not help yet.
I think it does not matter what ROM on phone, this is a google play bug.
Yea i suppose, but looking on google play, its not under any known issues :/ looks like it may be a while before its fixed.
I contacted the customer support.
They could not solve the problem yet
it seems that the lost connection between Google account and purchased apps.
I sent some screenshots in Google Play support and I hope that the problem will be solved.
I advise you to contact Google Play support: [email protected]
I think if there is a lot of posts about this issue, it will speed up the solution
phew glad to see I"m not the only one. I'm hit with this as well on THREE different androids (one of whom is stock unrooted so its not my fault rofl).
http://forum.xda-developers.com/showthread.php?p=24058132
I have also realized I am not getting application updates. its rare I go 3 days without a single update, maybe its because it thinks I have not purchased any apps lol
Any chances that your phone market local data is not yet synced properly with the google play ? I have seen that my apps (free or paid) is not listed out immediately right after I do a full wipe or flash a new rom with full wipe. But it will eventually show up itself after awhile with data/wifi connections. I personally didn't know how long it required to sync back but eventually they will appear back when I access the market again after I restored my personal data back.
By the way, did you guys try to check your account and performs a manual market sync in the Account settings section ?
yes yes and yes we've tried all the normal market fixes, downgraded market, uninstalled updates etc.
This issue is visible on multiple droids I own (including one unrooted stock) and on web market as well, its definitely server side
I'll check in on this thread too lol. I'm in exactly the same position. No response from google.
Google Play error
Yep....i got same problem here in UK. I wondered if it was anything to do with the ROM im using? CM9 Kang galaxy Nexus. When i try to download from my phone i get error processing purchase. When i log in to google play on my pc..i select a download and it says this item will be downloaded shortly. But the download never arrives on my phone. Dunno what the problem is?
mgf8384 said:
Yep....i got same problem here in UK. I wondered if it was anything to do with the ROM im using? CM9 Kang galaxy Nexus. When i try to download from my phone i get error processing purchase. When i log in to google play on my pc..i select a download and it says this item will be downloaded shortly. But the download never arrives on my phone. Dunno what the problem is?
Click to expand...
Click to collapse
It seems not the same problem. This is another google play problem...
This discussion about the problem when the purchased app not in app-list when I trying to download&install app, google play say that the app is not bought.
Google Play thinks I have not purchased any apps.
I noticed that going to play.google.com and trying to install apps that way would give me errors. Trying to view my apps would have a page error. All my apps on my phone are gone, but my tablet has them oddly. Weird!
dude2k5 said:
I noticed that going to play.google.com and trying to install apps that way would give me errors. Trying to view my apps would have a page error. All my apps on my phone are gone, but my tablet has them oddly. Weird!
Click to expand...
Click to collapse
I have them on my phone and not my tablet! I think it might be related to market version whether or not they disappear device side. Can only assume the newest versions of market/store download the list from the server, rather than locally. Play.google.com doesn't work for me either.
Kurisu87 said:
what rom are you using buddy?
Click to expand...
Click to collapse
XWLP2 4.0.3 stock for sgs2.. Web site is blank too so not rom related I think.
Sent from my GT-I9100 using XDA
I am also having the same problem after updating to OrDroid 1.7.5 from 1.7.3 hope this is fixed soon so I can install my apps from my backup.
I'm also have issues with my Galaxy S2 and Xoom
Same problem here with my Defy. I'm on CM7.2 Nightly build.
Just started having this problem a few moments ago on my Xoom. Cannot install any apps from the play market from my PC and keep getting server error when trying to access my apps on my xoom. Not checked my Galaxy S II yet... maybe a problem with Google?
I've been trying to fix a market issue with my SG tab 7.7 so I did a full wipe and reflashed the ROM in CWM.
Now when I go into the market, all my paid apps don't show up as paid, it wants me to pay again (e.g. titanium root, mobile odin etc.) Ditto on the web store as well.
I've filled in the form on the website but I"m not holding my breath for google (lack of) customer service, anybody run into this before?
Checking on my other droids, the same issue appears to be afflicting them as well, even if the app comes up in 'my apps' when I click on it instead of letting me reinstall it wants me to pay again!!!!
EDIT: Please DO NOT BOTHER SUGGESTING any of the normal 'fixes' such as clearing cache/data, clearing google service framework, full wipe, remove and re-add account, check google account is selected etc. This thread is for those of us whom none of the client side fixes work. And yes our web store is also similarly broken. Confirmed its a google side issue via raising a ticket with them. As per google: ""We are currently aware of this problem with Android apps on Google Play and are trying to resolve it. This complex issue involves several areas of the Google Play Store app and is not an easy fix, so I don’t have a good estimate on how long it will take us to resolve it. As soon as I have any updates, I’ll be the first to let you know.""
Just one silly question. Are you using the same gmail account for your paid market apps ? Is the device id remain the same as it is ?
Touch wood, so far I never experience your issue here. I have did several times of full data wipe with flashed more than 10 different roms from GB to ICS and so far my paid apps still displaying as "purchased". It will appear as "not installed" in "My Apps" section if I haven't re-download/restore them.
Try contact google and probably you need to show them your receipts from the apps you purchased in the past.
Same account, I didn't change any ID or whatever (full wipe and reinstall of same rom). Besides its happening on all 3 droids I own (1 phone 2 tablets).
tried clearing market data, cache, force stop etc. no change.
On web store it says I don't own any apps
As for receipts I have it all in my gmail of course but I have to wait for goog to get back to me, the lack of customer service (e.g. I can't even call someone) is appalling IMO. I have over 30 paid apps so this is super annoying, and now I"m afraid to buy any more in meantime until its resolved lest it screw my account even more
Hey, this is my first post ever on XDA.
I just wanted to say that exactly the same thing has happened to me. I've bought around 50 apps on the market, and as of yesterday all of them started saying that I would need to pay in order to install them.
On the web store it says I don't own any apps, so I'm sure this has nothing to do with my individual device. It seems like a problem on the back-end. Maybe some glitches appeared in the system during the transition to Google Play?
Anyway, I'm stuck in the exact same boat that you are. I've reported the problem to Google via their support form, but aside from the automated response that you get when you first report a problem, I haven't heard anything back from them.
I also started wondering whether the problem might fix itself if I buy another app. But I'm also paranoid about making it worse somehow. Sigh...
---------- Post added at 01:36 AM ---------- Previous post was at 01:25 AM ----------
Oh, by the way, I'm running an unrooted Galaxy Nexus with 100% stock firmware. So I really think this is issue has nothing to do with custom ROMs - I reckon the problem is entirely on Google's side.
Yep has to be if the web store is borked as well. Also under my apps, all, it sometimes throws 'error connecting to server [RPC]' or something like that
Two of my droids are custom (Atrix w/ ICS Cm9 beta, Samsung galaxy tab 7.7 w/ tweaked stock) but a third is stock unrooted (sony tablet S).
poor form from goog they really need to up their customer service, even if 'sorry we know there's an issue with XYZ and we're working on it'. I've also got 50+ apps lol
yup im having the same, I first thought it was due to my custom FW but seems unrooted stock folk are also having this problem. I made a thread about it a couple of days ago and again all having the same issue
http://forum.xda-developers.com/showthread.php?p=24026026#post24026026
what i found, is if i go to the web store and see my purchase history and click a product, it shows as purchased (like it should) but will not download when clicked, when using the search bar looking for the same app (my case both was titanium pro) it wanted me to purchase.
also, when you try to "re purchase" an app you already have, it will attempt to buy but you get an error, followed by 2 emails, a receipt immediately followed by a refunded email.
on an additional note, "play" has now been added to the black bar google home page above the search results in between maps ans youtube, so it seems they are messing with something
Anyone tried to connect to a 3g/wifi and manually sync your gmail account ? So far I observed is whenever I just wiped my phone. It will take awhile to fully synced back my email, contact, calendar and the last one which should be google market place.
Try don't take any attempts to make it work and let it be under internet connection and see if they will come back by their own. Just don't do any full wipe again, and performs a normal personal data restoration (like titanium backups). Let it be like 1 day normal usage with internet connectivity and see if those missing apps will appear back or not.
My personally experience is that I didn't actually take any action when I see them blank after full wipe. I proceed and busy with my gmail account login, sync back my contact and calendar, then performs titanium restoration and sms restoration. Eventually they just appeared after couple of hours or maybe 1 day or I dunno, I didn't actually care about it as I just know that they will come back to me and so far the app did appear back by its own in "My Apps" section.
none rooted stock phones are also having this problem, so im not sure its anything to do with wiping the cache and thanks, but thanks for the input.
Kurisu87 said:
also, when you try to "re purchase" an app you already have, it will attempt to buy but you get an error, followed by 2 emails, a receipt immediately followed by a refunded email.
Click to expand...
Click to collapse
Out of curiosity, have you tried purchasing an app that you didn't already have? What happens then?
I've been hit with this too. My apps on the website are completely gone. The orders are still there, thank god. So if google ever actually try and help I can prove I bought them.
All I did was clear cache and data in the play store on ICS because I couldn't download updates. Did they change clear data so it wipes EVERYTHING server side?
My playstore on my ICS xoom has a completely blank "my apps" page. If I try and update my apps it asks me to pay.
My nexus one on GB still uses a really old version of market (I froze the updater some time ago) and that's working fine at the moment. I can do updates ok too.
On my xoom I unistalled updates to pre "play store" re-brand (so plain old android market) and it shows all my apps and lets me update them without asking me to pay again. Next time I open it, I'm back on the play store with no apps listed in "my apps". So I uninstall updates again next time I need to use it. There doesn't seem to be an updater to freeze any more.
I daren't try buying any new apps in case that messes it up even more.
As a short term workaround try using an older version of the market. The one that works for me is 3.3.12.
I've tried going back to a nandroid from a couple of weeks ago, didn't work. I've wiped, flashed, market doctored, everything I could think of. No help. This is definitely server side.
I've sent emails to google but they haven't replied. I sent a few because there wasn't an option for "you deleted everything on my account for no reason."
"My playstore on my ICS xoom has a completely blank "my apps" page."
My playstore on my ICS Galaxy S2 had the same bug. I installed a free app, cleared my playstore and did a Restart. I don´t know why, but my apps are here again.
CrashCrashCrash said:
"My playstore on my ICS xoom has a completely blank "my apps" page."
My playstore on my ICS Galaxy S2 had the same bug. I installed a free app, cleared my playstore and did a Restart. I don´t know why, but my apps are here again.
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I tried that already
I'll try again though.... Nope, now it's not blank, but it just lists the free app I installed!
Thank you for the tip though, appreciate you trying to help!
wow.. thats totally wierd.
did u login using the same google account??
summer_love said:
I tried that already
I'll try again though.... Nope, now it's not blank, but it just lists the free app I installed!
Thank you for the tip though, appreciate you trying to help!
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What does Playstore on your Computer say, about your installed and bought apps?
Try to install them from internet explorer (www_play_google_com/apps) _=> .
DamnDroid said:
wow.. thats totally wierd.
did u login using the same google account??
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lol, yes I did. I removed all others just to make sure
CrashCrashCrash said:
What does Playstore on your Computer say, about your installed and bought apps?
Try to install them from internet explorer (www_play_google_com/apps) _=> .
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Nope, play store on my computer is also blank. The orders are in google wallet, but the apps aren't there in "my android apps".
I know it sounds completely ridiculous, but my account has been wiped on the server. I've attached some screenshots. The first 2 are what happens when I go to play.google.com "my android apps" (I always get one or the other), the third is my xoom's store, the 4th is google wallet showing a handful of the apps that should be there.
summer_love said:
lol, yes I did. I removed all others just to make sure
Nope, play store on my computer is also blank. The orders are in google wallet, but the apps aren't there in "my android apps".
I know it sounds completely ridiculous, but my account has been wiped on the server. I've attached some screenshots. The first 2 are what happens when I go to play.google.com "my android apps" (I always get one or the other), the third is my xoom's store, the 4th is google wallet showing a handful of the apps that should be there.
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Absolutely the same situation...
Purchased apps looks like not purchased
Vulk_ZA said:
Out of curiosity, have you tried purchasing an app that you didn't already have? What happens then?
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when i tried to purchase one I didnt have, it went through and downloaded fine (I purchased v player unlock for 59p) yet I was getting an error trying to download the free trial app. All seems a bit odd to me.
romansib said:
Absolutely the same situation...
Purchased apps looks like not purchased
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Hopefully Google will fix this soon. Or at least reply to one of us... maybe
If you contact the titanium developer he might be able to send you the old version of the pro key. It's just a file you put on your sdcard. He's always been really helpful when I had issues.
summer_love said:
Hopefully Google will fix this soon. Or at least reply to one of us... maybe
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I got a reply from Google Play Support, but it seemed like a canned response: it was mostly suggestions to try things I've already tried, such as logging in with the correct account, making sure I've upgraded to the latest version of the Play Store app, or doing a hardware reset of the device.
I replied with a more detailed explanation, and included several screenshots to illustrate the problem.
I also included a link to this thread. Hopefully someone at Google will realise that there's a problem on their side that needs to be fixed.
I haven't even gotten a single response short of the initial auto reply, and its nearly 72 hours. Pathetic really. If I was an apple customer and lost all my itunes purchases.......... GAH google get it sorted
The Play Store "Error retrieving information from server. RPC:S-5:AEC-0" problem seems to be quite pervasive across a wide range of devices.
In summary, the device suddenly begins to toast the above error message when updating or re-installing paid apps. The "(installed) My Apps" list is sometimes truncated, and the "(all) My Apps" list displays the error message and a retry button. Once it appears, for some users (myself included) even wiping and re-flashing the device won't make the error go away.
I just got off the phone with Play support. Even though I had just flashed my device, they asked me to remove my Play account from system settings, then reconnect it by opening Play and following the prompts. This produced the error.
They then asked me to wipe data on Google Services Framework, reboot the phone, and try to check my apps lists in the Play app. This, also, did not work.
After about 10 minutes I received this message from the Play support representative:
Hello!
Thanks for contacting Google Services Framework and for providing details about the issue you’re having on Google Play Based on the information you sent along, it appears you’re experiencing issue #7582577 from our known issues page, which is characterized by:
- Error RPC:S-5:AEC-0 when trying to download or update free or paid apps
- Error RPC:S-5:AEC-0 when trying to access “My Apps” in the Play Store on your device
Due to high volume of inquiries surrounding this issue, we won’t be able to keep you updated on the issue via this thread; however, you can find updates on this issue by checking our known issues page:
http://support.google.com/googleplay/bin/static.py?&page=known_issues.cs&ki_topic=1319135
If the issue you’re experiencing is not as described above, please let me know so I can continue to look into your case. If you feel your case is unique and is not this known issue, any further information you can provide (device logs, screenshots, etc.) that will help us pinpoint the problem would be very helpful - you can attach them to your reply, and I’ll take a look.
If you have any other questions feel free to respond to this email and I'd be more than happy to assist you.
Thanks,
Clint
The Google Play Support Team
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The known issue reads like this:
We’ve received reports that some users are getting "RPC:S-5:AEC-0" while trying to download apps.
We’re currently investigating a permanent solution, and there are no workarounds at this time.
We’ll continue to update this page with developments, so check back soon.
Issue first reported on: March 21, 2013
Last updated on: April 15, 2013
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AUGH
They've been working on this known issue for almost three months, and there are no workarounds at this time?!? I can recover using a Nandroid but some of my apps require Play authentication ------ is there any way around that?!
Has anyone else found the magic bullet which kills this error dead even when it persists after a device wipe and reflash?!
Getting the error here on 2 asus tf300tg a gs2 and sony mint.
Sent from my LT30p using Tapatalk 2
Early on, before I wiped and re-flashed my device, I was able to trick it into working by clicking through the error and trying again, rapid-fire. Eventually that stopped working.
That worked the last few days indeed, but since a hour or 4 5 it's completely broken.
Sent from my ASUS Transformer Pad TF300TG using Tapatalk HD
Interesting. I logged into Wallet and changed my default card, then switched accounts in Play, first to another Google account, then back to my regular account. I was able to purchase an app! ........but no joy on the updates.
Would be nice if we could figure out a workaround or steps that we can take like the previous post to rebuild our "corrupt" Google Play accounts. This is definitely a Google server-side issue and has very little (or nothing) to do with our devices. Currently i am unable to access my paid apps (or any previously downloaded free apps) on 3 different devices using my primary Google account. I have spoken with Google tech support (3 times now) and they've acknowledged there is a known issue but currently have no resolution or workaround. This has caused a couple of my paid apps to stop working since the app no longer shows as purchased. This seems to be an issue that has become more prevalent in the past week with more and more people reporting the same problem.
Before anyone tries to offer the standard advice of clearing data for Google Play and Google Framework...or removing and re-adding the Google account...those fixes do not apply for this issue since the account has become corrupted in some form or fashion on Google's servers. In fact, one Google tech suggested that I create a new Google account and contact the developer of each of my paid apps and have them transfer the app to my new account...WHAT??? Unfortunately that may only be the only real viable option at this point for people that have been affected by this obvious bug in Google's system.
Suddenly my updates are working for paid and free apps. *Did someone fix something or is this a fortuitous occurrence?!?
xpanmanx said:
Suddenly my updates are working for paid and free apps. *Did someone fix something or is this a fortuitous occurrence?!?
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It looks like Google actually fixed the issue with corruption in the Google Play profiles. I noticed my apps were showing up again this morning. Still wasn't recognizing my paid apps...but clearing data on Google Play Store and Google Services Framework and then a reboot fixed that issue. So everything is working on all my devices again and I think my blood pressure is lower now as well
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Google may have fixed this problem for some but many still have the same issue.
I was going to post this in a device specific forum but it happened on both of my CM 10.2 devices at the same time. This isn't a question so much as how I managed to solve the problem.
I was getting a 403 error and unable to download a lot of updates for some apps. Specifically Lux and 2Do as well as some issues with SkySafari and a number of other paid apps. The error seems to have something to do with apps having been bought on one but not both of my Google accounts. Like many I have a "household" Google account to keep from having to buy one app 6 times or more often subscribe to a magazine or buy a book for every individual in my family.
So, I went around and I did the thing where you remove all of your Google accounts, wipe data on Play Store, Services, and Framework and then add back. I started to have to do that every single time one of the problem apps updated. For Lux I did a test and bought it on both accounts, this cleared up the problem. Not going to happen though, defeats the entire point. Finally on one of my trials I uninstalled the updates to the play store and then cleared the data. Quickly I went in and the updates installed as long as I went into the "My Apps" under "All" and selected the account that actually paid for them.
So, I hope this helps someone before they end up doing the nuclear option and completely formatting a device and starting fresh, trying to get the errors to stop.
For what its worth the Play Store version I finally got to work is v4.3.10 and v4.4.21 (the current version) seems to have some kind of bug where this kind of problem can happen.