Database Info

Guide to updating your H950 (US AT&T variant) to 5.1.1 via OTA

Hi, I just wanted to give everyone some information to updating to 5.1.1 as many of you are probably buying these due to the recent sales. If you don't want to root but wanted the 5.1.1 update through AT&T, here is the guide. You could also try rolling the date method but it did not work for me. I actually bought a bunch of these phones for friends and family, and I've updated five of them to 5.1.1 through AT&T OTA update, and this method is very time efficient
Side note: if you have more than one G Flex2 that you are looking to update, you can update them all using just one sim and swapping them between phones.
Before you begin, do a factory reset under settings if you've already pressed software update and tried rolling the date a few times to get the update. Afterward, do not press software update until you are sure that the AT&T person has pushed the update.
*If you had previously rooted your phone, you must unroot before trying the OTA update, as it will prevent it from installing.
Here are my steps (probably takes around 30 minutes):
1. Register for the gophone plan with the AT&T sim card and put the minimum $10 credit into the plan. For the IMEI, put all zeroes in. This will allow you to select the $2 monthly plan, which you ultimately won't be selecting but instead will select the $1 100mb daily package after your account and sim have been activated.
2. Turn the phone on with your newly activated gophone sim. TURN ON WIFI and keep it on WIFI until your update is downloaded, installed, and finished.
3. Directly call the gophone support line: 800.901.9878, and voice navigate your way to technical support (it's an automated system).
4. When the person picks up on customer service, ask them to put you through to advanced technical support, and if they ask what the call is for, tell them that you were disconnected while talking with an advanced technical support line as this will get you where you need to faster.
5. Ask the person on advanced technical support to push an update to your phone, and tell them that you've tried manually updating through the software update on your phone under settings numerous times. If they insist that they cannot push updates and you have to do it yourself on your phone, tell them that your friend has a G Flex2 with a gophone plan, and he/she was able to get the update pushed with a call to advanced technical support. If you think that the support person is being stubborn and not even attempting to try it, just hang up and try again.
6. Help the support person find the update that you are looking for by telling them the update is called H95011x. DO NOT get the H95011z beforehand, as it will not help you. Ask explicitly for the H95011x update. You can also read some more information from this page, which is the link to the page with the update information (edit: cannot post the link since I'm a newbie... Alternatively, you can find the software info page it if you type H95011x on google and look for the link to the site att.com)
7. Keep asking them to push update from their side, and you will know that they've pushed it when you go to the software update under settings on your phone and it says something different now. Instead of "look for update software" or something similar, it will now say, "continue with software update". When you press it, a notification will appear, saying "communication in progress". Tap on the button a few times to make sure that it keeps saying "communication in progress".
8. When you see "communication in progress", just leave the phone alone for the next hour or two, as the phone is downloading the update file without showing you any sort of progress bar. Keep the phone connected to wifi.
9. Come back and a notification will prompt you to install update and the phone will restart.
Hope this helps! I know that getting the AT&T OTA update can be a pain and I wished that I had some guide to follow when I was first trying to get the update.

I am on 5.0.1 v10d right now and rooted. Do I have to unroot in order for the update to work?

illego said:
I am on 5.0.1 v10d right now and rooted. Do I have to unroot in order for the update to work?
Click to expand...
Click to collapse
I'm not sure, but reading things about going from AT&T 5.1.1 to rooting 5.1.1 PR bricking some phones makes me think that it might be a good idea to unroot.

This is the best guide/advice on how to get 5.1.1 update. Took me 20 min to get the H95011x update and another 15 min on same date to get H95011z.
I wasted about 2 hours trying to get the update OTA by changing dates using my coworker's sim card on Att postpaid plan.
When I read this guide I knew right away the $10 top up will not be waisted. I went ahead and followed it exactly and am so glad I did. The phone is so much better now.
khlavkalash thank you for taking the time, register and putting together this guide! I will also try to contribute by answering further questions in this thread.

Here is the link for the AT&T website detailing the H95011z update. Now if I could just find a rep that is capable of pushing the update to my phone. Grr.

Wish this worked...
I followed this process twice (on two separate days) and they insisted that updates are released only in "batches" and that they have zero control over pushing updates. This phone is awesome, but with it being tethered to ATT for updates makes it so hard to love.

mtweisenbarger777 said:
I followed this process twice (on two separate days) and they insisted that updates are released only in "batches" and that they have zero control over pushing updates. This phone is awesome, but with it being tethered to ATT for updates makes it so hard to love.
Click to expand...
Click to collapse
I've had the same issue as you. I was lucky enough to have my sim associated with an iphone plan from way back in the day. As soon as the tech associated my sim to an android data plan it kicked off the 5.0.1 to 5.1.1 H95011x update. Now trying to get them to push the H95011z update has been an adventure in futility.
I will update you if I find another way.

thepktrckt said:
I've had the same issue as you. I was lucky enough to have my sim associated with an iphone plan from way back in the day. As soon as the tech associated my sim to an android data plan it kicked off the 5.0.1 to 5.1.1 H95011x update. Now trying to get them to push the H95011z update has been an adventure in futility.
I will update you if I find another way.
Click to expand...
Click to collapse
Hmm, I opened a new gophone plan and added 10 bucks of data just so I could do this. Been sitting on my shelf for the better part of two days doing nothing. I hope you get the H95011z update soon. Heck, I'd be thrilled to just get the x update.
Thanks for the info.

mtweisenbarger777 said:
I followed this process twice (on two separate days) and they insisted that updates are released only in "batches" and that they have zero control over pushing updates. This phone is awesome, but with it being tethered to ATT for updates makes it so hard to love.
Click to expand...
Click to collapse
Make sure you talk to advanced technical support and use the first rep that picks up the phone just to get transferred further.
If advaced tech says it comes in batches - tell him "I understand this is normal process, however according to my extensive research there is an issue with this particular phone getting update automatically. My friend had the update pushed by advanced technical support last week. Please ask arround how to do it."
Be polite and they will do it. I called last Saturday. Both reps knew how to do it, both were very courteous and even insisted to stay on the phone until the whole process is completed althogh it was not needed.

Cuant said:
Make sure you talk to advanced technical support and use the first rep that picks up the phone just to get transferred further.
If advaced tech says it comes in batches - tell him "I understand this is normal process, however according to my extensive research there is an issue with this particular phone getting update automatically. My friend had the update pushed by advanced technical support last week. Please ask arround how to do it."
Be polite and they will do it. I called last Saturday. Both reps knew how to do it, both were very courteous and even insisted to stay on the phone until the whole process is completed althogh it was not needed.
Click to expand...
Click to collapse
Hmm perhaps I will give that a try. Honestly, I am okay with waiting for the update but the real issue is how long will I have to wait? A few days is fine but weeks....that isn't worth it. When a get a few more free moments I will try again. Hopefully this time I can get someone to push it out to me. I did get to advanced tech support and the guys were super courteous; they just insisted on me waiting.
Thanks for the help!

I finally got a tech to push the update after convincing him to do a google search for H95011z. Update started and then failed, when it booted the notification was that it failed because root detection was triggered. This is after I used the tool to bring my phone back to stock and downloading a root checker app that showed I do not have it. Sigh, back to square one.

khlavkalash said:
Hi, I just wanted to give everyone some information to updating to 5.1.1 as many of you are probably buying these due to the recent sales. If you don't want to root but wanted the 5.1.1 update through AT&T, here is the guide. You could also try rolling the date method but it did not work for me. I actually bought a bunch of these phones for friends and family, and I've updated five of them to 5.1.1 through AT&T OTA update, and this method is very time efficient
Side note: if you have more than one G Flex2 that you are looking to update, you can update them all using just one sim and swapping them between phones.
Before you begin, do a factory reset under settings if you've already pressed software update and tried rolling the date a few times to get the update. Afterward, do not press software update until you are sure that the AT&T person has pushed the update.
Here are my steps (probably takes around 30 minutes):
1. Register for the gophone plan with the AT&T sim card and put the minimum $10 credit into the plan. For the IMEI, put all zeroes in. This will allow you to select the $2 monthly plan, which you ultimately won't be selecting but instead will select the $1 100mb daily package after your account and sim have been activated.
2. Turn the phone on with your newly activated gophone sim. TURN ON WIFI and keep it on WIFI until your update is downloaded, installed, and finished.
3. Directly call the gophone support line: 800.901.9878, and voice navigate your way to technical support (it's an automated system).
4. When the person picks up on customer service, ask them to put you through to advanced technical support, and if they ask what the call is for, tell them that you were disconnected while talking with an advanced technical support line as this will get you where you need to faster.
5. Ask the person on advanced technical support to push an update to your phone, and tell them that you've tried manually updating through the software update on your phone under settings numerous times. If they insist that they cannot push updates and you have to do it yourself on your phone, tell them that your friend has a G Flex2 with a gophone plan, and he/she was able to get the update pushed with a call to advanced technical support. If you think that the support person is being stubborn and not even attempting to try it, just hang up and try again.
6. Help the support person find the update that you are looking for by telling them the update is called H95011x. DO NOT get the H95011z beforehand, as it will not help you. Ask explicitly for the H95011x update. You can also read some more information from this page, which is the link to the page with the update information (edit: cannot post the link since I'm a newbie... Alternatively, you can find the software info page it if you type H95011x on google and look for the link to the site att.com)
7. Keep asking them to push update from their side, and you will know that they've pushed it when you go to the software update under settings on your phone and it says something different now. Instead of "look for update software" or something similar, it will now say, "continue with software update". When you press it, a notification will appear, saying "communication in progress". Tap on the button a few times to make sure that it keeps saying "communication in progress".
8. When you see "communication in progress", just leave the phone alone for the next hour or two, as the phone is downloading the update file without showing you any sort of progress bar. Keep the phone connected to wifi.
9. Come back and a notification will prompt you to install update and the phone will restart.
Hope this helps! I know that getting the AT&T OTA update can be a pain and I wished that I had some guide to follow when I was first trying to get the update.
Click to expand...
Click to collapse
Please add a note to unroot/not be rooted before starting this process. If the phone is rooted it will not update from the OTA download

Also note that the system restore might not strip all artifacts from rooting.

mtweisenbarger777 said:
Hmm perhaps I will give that a try. Honestly, I am okay with waiting for the update but the real issue is how long will I have to wait? A few days is fine but weeks....that isn't worth it. When a get a few more free moments I will try again. Hopefully this time I can get someone to push it out to me. I did get to advanced tech support and the guys were super courteous; they just insisted on me waiting.
Thanks for the help!
Click to expand...
Click to collapse
FYI I posted this in another thread. It doesn't help you get to 5.1.1 but it might help you go from x variant to z.
Finally got a tech to do the push but the push failed because it detected ROOT even though I had done the system restore along with verified with root checker saying no root installed.
At that point I gave up because my only option was a factory flash. On a whim I decided to run the backup/restore tool with the 11z .img file knowing I had nothing to lose. From what I can tell so far, it worked fine and I'm now running 11z. I ran the stagefright detector and now my device only shows one vulnerability instead of several.
I will now start tearing it apart with root and etc, if it craps out I'll let everyone know.

thepktrckt said:
FYI I posted this in another thread. It doesn't help you get to 5.1.1 but it might help you go from x variant to z.
Finally got a tech to do the push but the push failed because it detected ROOT even though I had done the system restore along with verified with root checker saying no root installed.
At that point I gave up because my only option was a factory flash. On a whim I decided to run the backup/restore tool with the 11z .img file knowing I had nothing to lose. From what I can tell so far, it worked fine and I'm now running 11z. I ran the stagefright detector and now my device only shows one vulnerability instead of several.
I will now start tearing it apart with root and etc, if it craps out I'll let everyone know.
Click to expand...
Click to collapse
I finally decided that waiting for ATT to push out an update that likely wasn't going to come anytime soon wasn't worth it and flashed the H950PR rom. It was super simple, very quick and went through without a hitch. It runs WAY faster than the 5.0.1 rom from ATT and no bloatware....gotta love that. The only thing that doesn't work is the LG Smart World app cause it detects me being in another country (even though I'm in the US) but there is a web interface that works just the same so no big deal. I have fully working LTE and my battery life is superb.
Thanks for all your help and your in depth guide. I (and other I'm sure) very much appreciate your efforts.

Congrats! I am jealous, I had updated my phone to 5.1.1 before the PR option was discovered.

thepktrckt said:
Congrats! I am jealous, I had updated my phone to 5.1.1 before the PR option was discovered.
Click to expand...
Click to collapse
Ah yeah that is a bummer. I've read that people trying to go from the ATT to the PR version have bricked their phone. Oh well, here's hoping for Android 6 soon!!

thepktrckt said:
Congrats! I am jealous, I had updated my phone to 5.1.1 before the PR option was discovered.
Click to expand...
Click to collapse
So what exactly is better in PR version versus ATT OTA with all ATT bloatware disabled?

Cuant said:
So what exactly is better in PR version versus ATT OTA with all ATT bloatware disabled?
Click to expand...
Click to collapse
Well since I never had the ATT one, I cannot say exactly. But judging from the 5.0.1 that the phone came with, it doesn't get nearly as hot, the battery life is quite a bit better (used to get about 3-4 hours of SOT, now its 5-6), standby battery is CRAZY good, its runs generally faster, plus the update came straight from LG so when they release another update it will come straight from them making it easy to update. The same update method should work. The only thing I truly miss is the Glance from the lock screen. It still works, but it used to have a lit background image; now it doesn't have that. Its just the normal material color background. Nothing huge, just a very very minor cosmetic thing.

mtweisenbarger777 said:
Well since I never had the ATT one, I cannot say exactly. But judging from the 5.0.1 that the phone came with, it doesn't get nearly as hot, the battery life is quite a bit better (used to get about 3-4 hours of SOT, now its 5-6), standby battery is CRAZY good, its runs generally faster, plus the update came straight from LG so when they release another update it will come straight from them making it easy to update. The same update method should work. The only thing I truly miss is the Glance from the lock screen. It still works, but it used to have a lit background image; now it doesn't have that. Its just the normal material color background. Nothing huge, just a very very minor cosmetic thing.
Click to expand...
Click to collapse
ATT OTA 5.1.1 does the same.
On the other note, I do not understand how are you planning to get update directly from LG. My understanding is that you will have to wait for that small PR cell company to release another update and somebody to come up with a way to apply it. I have more faith in ATT, then into a small PR cell company in regard to supporting this phone with future updates

How To Sim Unlock The SM-G360T1

Before I get into it, let me just start by saying that I have spoken to MetroPCS and they have confirmed that this phone was specifically set up to use the "Device Unlock" app ONLY, which means that there are no unlock codes or any other procedures(not Chimera or any other one) that will unlock this device.
For those of you who don't know too, you MUST wait until after 90 days of service with MetroPCS on this device before you can unlock it. If you can't wait the 90 days, however, because you're going to travel or because you live outside of the country, I've been told that there is one other way to unlock this device through a third party service that works with MetroPCS and helps you unlock through the app as well, though it is more like "IMEI whitelisting" than an official unlock like you get with MetroPCS and you also have to pay.
---------------
Anyhow, now to get down to it. Here is the information on what you must do.
---------------
1) Wait The 90 Days - Actually, you should know first that MetroPCS does not count the extra day in the months with 31 days as part of the 90.[/B] In other words, if you bought your phone on the 10th of one month say, you have to wait for the 10th to come around again 3 months later.
2) Try Unlocking The Device - Go to the "Device Unlock" app in your app tray and try clicking on the "Permanent Unlock" button to see if it just works for you right away. I was not so lucky myself, but I've been told that it does simply just unlock for some people. If it did unlock that easily for you, then congratulations. That's it. You're done.
(NOTE: Make sure that it is actually unlocked though. See the attached images and step #4 below.)
---------------
If it still isn't unlocked after steps 1 & 2, then please read on...
---------------
3) Call MetroPCS - If it won't unlock, then MetroPCS may have placed a server side lock on your account for whatever reason. In this case, you will need to just call Metro and request that they go into their system and set "Allow Unlock" to "ON" for your device. It only takes them a few seconds to do, but the first 3 people I called some days before didn't even mention or seem to know that their system had this feature, so you have to ask. After they did this for me I was able to successfully unlock the device using the app.
4) Double Check That Your Device Is Actually Unlocked - After unlocking the device the app says that the "Device Is Permanently Unlocked"[/B] and prompts you to reboot. After rebooting though I recommend that you open the "Device Unlock" app again and make sure that it no longer contains the reboot menu(shown in the first picture attached below). If it keeps saying to reboot because the settings are not yet applied, then you are still not unlocked. You want it to look like the second picture I attached below and NOT the first. Try rebooting a few more times to see if this problem fixes itself.
(NOTE: If you still can't unlock fully and have rooted the device and have TWRP and the Xposed framework installed, then you can also try installing an Xposed module called "Good For Enterprise Disable Root Check" to see if that allows the unlock settings to apply. Otherwise just call Metro again to make sure you are unlocked.)
Anyhow, I sincerely hope this information helps you guys in unlocking your device!

A friend of mine has this phone.. and she is not in the USA and had the phone sim locked.. but some guy unlocked it with a box.. and it worths 35 bucks :/

miltonx27 said:
A friend of mine has this phone.. and she is not in the USA and had the phone sim locked.. but some guy unlocked it with a box.. and it worths 35 bucks :/
Click to expand...
Click to collapse
Thanks for the input. I don't know much about boxes or how they might bypass MetroPCS's server side lockdown on this device, but I'm assuming they're some sort of universal hacker tool that you hook phones up to and that you have to buy. Probably not a viable solution for most people. Sounds just sketchy enough too to maybe cause your phone's IMEI to get blacklisted. Perhaps there's no other option for those outside of the country who can't get MetroPCS service though? I don't know. :/

Outside US or if you dont want to pay 3 months of 50$ each (i like metro pcs, and use metropcs when in usa, but mostly im away and rather to pay an unlock to mantain the line) You have to pay an imei whitelisting for unlock device app. I found one 100% working for 24$, many cheaper or expensive were suspicious. PM if you want to know

rosalesmiguel said:
Outside US or if you dont want to pay 3 months of 50$ each (i like metro pcs, and use metropcs when in usa, but mostly im away and rather to pay an unlock to mantain the line) You have to pay an imei whitelisting for unlock device app. I found one 100% working for 24$, many cheaper or expensive were suspicious. PM if you want to know
Click to expand...
Click to collapse
It's only $40/month for me. I understand though if you're out of the country. Awesome that they'll let you pay to unlock it. Still have to use the device unlock app though yes. It's the only way. Thanks for the info!
Sent from my SM-G360T1 using Tapatalk

Hmm, I have never needed to know this type of info, so I do not know what Sim Unlock is.
Could you explain please?
Thank you,
~ Andrew S.S.
EDIT: So after a quick google search it is fairly obvious what it is.
So all I have to do is wait 90 days, then call them asking for them to unlock my device, then run Device Unlock and my device will be unlocked?

Andrew S.S. said:
Hmm, I have never needed to know this type of info, so I do not know what Sim Unlock is. Could you explain please?
Thank you,
~ Andrew S.S.
EDIT: So after a quick google search it is fairly obvious what it is.
So all I have to do is wait 90 days, then call them asking for them to unlock my device, then run Device Unlock and my device will be unlocked?
Click to expand...
Click to collapse
Yeah, it's awesome! After the unlock you can switch your phone to any service provider, but best if all you can use temporary international sim cards if you ever go outside the country and have regular service elsewhere while you travel and just put your MetroPCS account on hold in the meantime. Right now you can not though. Just wait the 90 days and just use the Device Unlock app that should be in your phone after that. If it doesn't work after 90 days of continuous service on this phone, then you do have to call them though and ask them to allow the unlock on their end in their system first. Read my post again maybe for more details about that. Also, it's not really 90 days, it's 3 months to the day, which means the 3rd to the 3rd of the month or the 10th to the 10th of the month or whatever. Hope this helps. Mine's unlocked now and I'm happy.
Sent from my SM-G360T1 using Tapatalk

bogarty said:
Yeah, it's awesome! After the unlock you can switch your phone to any service provider, but best if all you can use temporary international sim cards if you ever go outside the country and have regular service elsewhere while you travel and just put your MetroPCS account on hold in the meantime. Right now you can not though. Just wait the 90 days and just use the Device Unlock app that should be in your phone after that. If it doesn't work after 90 days of continuous service on this phone, then you do have to call them though and ask them to allow the unlock on their end in their system first. Read my post again maybe for more details about that. Also, it's not really 90 days, it's 3 months to the day, which means the 3rd to the 3rd of the month or whatever. Hope this helps. Mine's unlocked now and I'm happy.
Sent from my SM-G360T1 using Tapatalk
Click to expand...
Click to collapse
I have had service for well over 90 days, but I have not had this phone for over 90 days. Can I still do it?
Sent from my SM-G360T1 using Tapatalk

Andrew S.S. said:
I have had service for well over 90 days, but I have not had this phone for over 90 days. Can I still do it?
Click to expand...
Click to collapse
No. It's 3 months of service with this device.
Sent from my SM-G360T1 using Tapatalk

bogarty said:
No. It's 3 months of service with this device.
Sent from my SM-G360T1 using Tapatalk
Click to expand...
Click to collapse
Alright thanks

So I removed the unlock app... is there anywhere I can install it back from?

I happen to have one with me now and the device unlock app always shows
"Server not responding please try again later"

bdrew said:
So I removed the unlock app... is there anywhere I can install it back from?
Click to expand...
Click to collapse
Unfortunately no. I've tried extracting the apk for people, but it can't be installed properly because it's hardwired into the system.
To get the unlock app on your device again you will either have to...
1) Download the official stock firmware from here and reflash it with ODIN:
http://www.sammobile.com/firmwares/download/53271/G360T1UVU1AOFA_G360T1TMB1AOFA_TMB/
(Instructions are on that page and no data is lost during this painless flashing process.)
Or...
2) Install SlimPickins rom from here:
http://forum.xda-developers.com/showthread.php?p=63868639
It's a much lighter, debloated, version of our stock firmware(which saves you lots of space on your phone). I'm running it myself, but it requires you to have installed...
Root: http://forum.xda-developers.com/showthread.php?p=62859013
And...
TWRP: http://forum.xda-developers.com/showthread.php?p=62955166
Also, you have to install GAPPS(the Google suite with apps like Play Store, etc) separately at the same time you install the rom. This allows you to pick how much space Google apps take up on your phone and which apps you do and do not want.
Anyhow, either option will give you the Device Unlock app back.
Sent from my SM-G360T1 using Tapatalk

mbond said:
I happen to have one with me now and the device unlock app always shows
"Server not responding please try again later"
Click to expand...
Click to collapse
Try connecting via Wi-Fi instead of data. If that doesn't work then try restarting your device and attempting with Wi-Fi again. If it still doesn't work, then it is likely their server being bogged down, so just try waiting awhile(possibly up to a day). Also, I'm sure you are, but just in case you're not, you must be in the US for the app to work.
Sent from my SM-G360T1 using Tapatalk

Not in use bro, seems you are right.I"ll just leave the phone till good reliable unlock is available

Device unlock
Aside from all these extra steps it's pretty easy. I just open my app drawer and opened 'Device Unlock'. Right at the top it said permanent unlock so i clixked it, after 10 seconds if asked if I wanted to reboot. Once it finished rebooting it completely removed the device unlock and said it was permanently done . So if you don't feel like talking to metro to do it just try with the app it worked for me. Saved me 20 mins of being on hold. And shout out to Bogarty and everyone else working to optimize our device !!

Cinomed said:
Aside from all these extra steps it's pretty easy. I just open my app drawer and opened 'Device Unlock'. Right at the top it said permanent unlock so i clixked it, after 10 seconds if asked if I wanted to reboot. Once it finished rebooting it completely removed the device unlock and said it was permanently done . So if you don't feel like talking to metro to do it just try with the app it worked for me. Saved me 20 mins of being on hold. And shout out to Bogarty and everyone else working to optimize our device !!
Click to expand...
Click to collapse
Glad it worked for you right off the bat. It didn't for me. Mine was locked on their end. People should definitely just try the app first. That's good advice. Maybe I should include that in the OP. Thanks! They do still have to wait the 90 days of service though as I'm sure you did. Everyone just needs to make sure it no longer shows the reboot menu in the app after rebooting like in the pictures I posted. It may say "device is permanently unlocked", but if they still see reboot options, then the unlock settings have not yet been applied. Mine didn't apply the first few times because of a conflict between security settings and root. Curious if you were rooted at the time as that can pose some issues on some devices as I mentioned.
Sent from my SM-G360T1 using Tapatalk

Definitely had to wait 90 days and then some.
But the unlocking itself like I said was about 10 secs and a reboot.

Were you rooted when you unlocked the phone ?

bogarty said:
Glad it worked for you right off the bat. It didn't for me. Mine was locked on their end. People should definitely just try the app first. That's good advice. Maybe I should include that in the OP. Thanks! They do still have to wait the 90 days of service though as I'm sure you did. Everyone just needs to make sure it no longer shows the reboot menu in the app after reboot like in the pictures I posted. If they still see that then the unlock settings have not yet been applied. Mine didn't apply the first few times because of a conflict between security settings and root. Curious if you were rooted at the time as that can pose some issues on some devices as I mentioned.
Sent from my SM-G360T1 using Tapatalk
Click to expand...
Click to collapse
Yes. So far all I had done was the root.

XT1028 (VZW) 5.1 LP OTA: WiFi-only users BEWARE!

Prior to making this thread, I'm active in this thread, talking about my update situation.
------------------------------------------
UPDATE: This is how you bypass the activation screen! Big thanks to @henser for figuring it out!
------------------------------------------
Here's my situation (which seems to fit others in the same situation so it's not just me) : My wife and have Moto Gs (hers an XT1028 wifi-only, mine an XT1031 wifi-only), and hers is "locked by Verizon and cannot be activated" (basically meaning it's never been scanned by a VZW cashier). She received the 5.1 OTA, and updated. Everything went smoothly, and she decided she wanted a fresh start, so she factory reset the device.
Bad move.
Apparently, the old bypass methods for Moto G's activation screen are now patched and no longer work in LP. This means that because VZW has "locked the device" and it "cannot be activated", she is ultimately stuck at the Setup Wizard / Activation screen with nothing to do but wait until someone figures out the new method.
Traditionally, a person might think of something else to do like unlock the bootloader and root it, but the XT1028's bootloader cannot be unlocked.

Did you try pulling down the notifications bar. Just try to get the navigation buttons back then press home or recent apps. That might be able to help!

jakeh9777 said:
Did you try pulling down the notifications bar. Just try to get the navigation buttons back then press home or recent apps. That might be able to help!
Click to expand...
Click to collapse
That method has been patched as well. To my experience, every previous bypass has been patched. I know of 5, and have extensively searched for more.

DamianHelixTV said:
That method has been patched as well. To my experience, every previous bypass has been patched. I know of 5, and have extensively searched for more.
Click to expand...
Click to collapse
Ok I would like to help out more and try but I don't want to reset my device right now. Just try all methods even older ones that are found on other devices too. Just let everyone know when you found one and I will just search the Internet for awensers too.

happened to me aswell i did factory reset, may i know if i can rollback to 4.4.4 ??

henser said:
happened to me aswell i did factory reset, may i know if i can rollback to 4.4.4 ??
Click to expand...
Click to collapse
Doesn't seem to be a way to downgrade, other than getting Motorola to give a free replacement Moto G and it just happen to not be on LP.

DamianHelixTV said:
Doesn't seem to be a way to downgrade, other than getting Motorola to give a free replacement Moto G and it just happen to not be on LP.
Click to expand...
Click to collapse
can you tell me where is the link to chat with motorola, thank you

henser said:
can you tell me where is the link to chat with motorola, thank you
Click to expand...
Click to collapse
This should be it: (link)

i have given these 2 options but unfortunately none of the options work for me
The first option is called Advance Exchange: This require for you to provide a credit card to which we place a hold for $100, now this program includes a premium fee for $24.99 (amount that will not be refundable), in regards to allow us to send you the replacement device to you first, and you have up to 5 days to return the defective one to Motorola, once received the defective device, the hold will be released. The shipping label you will receive along with the shipping instructions will expire in 5 days.
Erick: The second option is called Return and Exchange: On this scenario, you must send the defective device first, once received we process the replacement and send it to you. In this case, it takes 2 Business days for us to receive your device and as soon as we receive this unit it takes 3 - 5 Business days in order to be delivered to you. The shipping label you will receive along with the shipping instructions will expire in 3 days.

henser said:
i have given these 2 options but unfortunately none of the options work for me
The first option is called Advance Exchange: This require for you to provide a credit card to which we place a hold for $100, now this program includes a premium fee for $24.99 (amount that will not be refundable), in regards to allow us to send you the replacement device to you first, and you have up to 5 days to return the defective one to Motorola, once received the defective device, the hold will be released. The shipping label you will receive along with the shipping instructions will expire in 5 days.
Erick: The second option is called Return and Exchange: On this scenario, you must send the defective device first, once received we process the replacement and send it to you. In this case, it takes 2 Business days for us to receive your device and as soon as we receive this unit it takes 3 - 5 Business days in order to be delivered to you. The shipping label you will receive along with the shipping instructions will expire in 3 days.
Click to expand...
Click to collapse
I chose the 2nd option. Though... I didn't know the label expired. Crap. Gotta get a new label.

yes i was tryng to get to the setting, i made a wipe data reset. and a window popped up. asking me if i want to get roaming but gave me a global number i tapped into it and i could go to add as an contact. and got into the dial number is there a way to dial a number and go to the settings tab ? i could activate or deactivate airplane mode and activate the bluetooth but i couldn't turn on the wifi.
edit:
also i could enter to file explorer but i cant select home or the other buttons and my pc detect the phone but doesn't show any files

Try dialing *228 then select option 1

Can I just BLOCK the upgrade to lollipop?
My MOTXT1028NPP works just fine for what I need.
I Don't have service, WIFI only.
Every time I turn it on, it says it's gonna upgrade to lollipop. Only option have is to delay until later the same day.
I don't want ANY upgrade. It works just fine for what I need.
It appears from this thread that the upgrade will prevent me using the device without service and prevent installing a custom rom???
Maybe only if I factory reset?
What if I need a factory reset for some other purpose?
Googling suggests that some people have experienced slowdowns from the upgrade that were fixed by a factory reset.
I considered the possibility that I might be able to install a custom ROM before it updates,
but those all seem to have issues.
Is there away to just PREVENT, PERMANENTLY, any and all upgrades, including this one??

spamme0 said:
Can I just BLOCK the upgrade to lollipop?
My MOTXT1028NPP works just fine for what I need.
I Don't have service, WIFI only.
Every time I turn it on, it says it's gonna upgrade to lollipop. Only option have is to delay until later the same day.
I don't want ANY upgrade. It works just fine for what I need.
It appears from this thread that the upgrade will prevent me using the device without service and prevent installing a custom rom???
Maybe only if I factory reset?
What if I need a factory reset for some other purpose?
Googling suggests that some people have experienced slowdowns from the upgrade that were fixed by a factory reset.
I considered the possibility that I might be able to install a custom ROM before it updates,
but those all seem to have issues.
Is there away to just PREVENT, PERMANENTLY, any and all upgrades, including this one??
Click to expand...
Click to collapse
On the contrary, we've already figured out a bypass for the activation but that's only needed if you plan on factory resetting.
In any case, you said you don't want to update. I think you can disable the OTA app, that would make the update notification not happen again until you want to in the future.
Also, unless you're one of those people who have an unlocked bootloader and a custom recovery on the XT1028 (some people do who got the device early) you can't flash any ROMs.

DamianHelixTV said:
On the contrary, we've already figured out a bypass for the activation but that's only needed if you plan on factory resetting.
In any case, you said you don't want to update. I think you can disable the OTA app, that would make the update notification not happen again until you want to in the future.
Also, unless you're one of those people who have an unlocked bootloader and a custom recovery on the XT1028 (some people do who got the device early) you can't flash any ROMs.
Click to expand...
Click to collapse
Have you seen this on youtube
watch?v=fiXZwX_Wvx8&feature=youtu.be
I have found it on reddit
/r/MotoG/comments/3tbyq0/1st_gen_moto_g_on_lp_new_activation_bypass/

A note for T-Mobile Jump On Demand customers

After giving the V10 a month, I decided to swap it out (why is for another thread, I suppose). I had rooted and installed TWRP, so I used the stock files provided in the dev threads to go back to stock and relock the bootloader. I did a factory reset to make sure everything was working properly.
When I went to turn in the device, the guy at the store ran a phone code and got a code back from the network. Apparently, it does a check to make sure the device is the same one that I originally purchased and that it hasn't been rooted (in a Samsung phone's case, it checks Knox status as well). If it comes back as rooted or having ever been rooted, he said the system will deny the exchange. Mine passed (since thankfully LG's stuff can be completely reset), and I didn't volunteer that I had rooted it.
Just be aware that you need to go completely to stock in order to return the phone to swap out for a new one. I'll assume if your phone get's flagged in the system once, you can't ever return it, even if you try to flash back to stock again.
I love Jump on Demand, but I think it's going to keep me stuck unrooted for the most part - can't risk blowing $700.

Thanks for the heads up! With JUMP it shouldn't matter, but a device exchange may flag.
Sent from my LG-H901 using Tapatalk

I rooted my Note 4 and 5 with twrp aswell.... Did jump from both with no problem! My last jump was Nov. 15th for the V10 and the promo and had no problem, must be a new policy!!! But yes, always go back to stock before upgrade lol

That's good you passed the network check, I wonder how that works? When you rooted, did you freeze that weird pr.adapt app that kept requesting root access?

YrrchSebor said:
That's good you passed the network check, I wonder how that works? When you rooted, did you freeze that weird pr.adapt app that kept requesting root access?
Click to expand...
Click to collapse
I did freeze it, but the T-mobile app (which I use to check my data usage) still saw that my device was rooted, even though I never gave that app root access. However, when I start the app, I told it I didn't want it to share any info with T-mobile, so it shouldn't have had permission to report my root status to T-mobile (and apparently it didn't).

daveeckert said:
I did freeze it, but the T-mobile app (which I use to check my data usage) still saw that my device was rooted, even though I never gave that app root access. However, when I start the app, I told it I didn't want it to share any info with T-mobile, so it shouldn't have had permission to report my root status to T-mobile (and apparently it didn't).
Click to expand...
Click to collapse
Ahh OK, I guess that could be an important point then! I always disallow sending the diagnostics and such in the my T-Mobile app... Thank god. Hopefully it'll be OK. Thanks for the heads up!

I just jumped from a Note 5 to the V10. I reset the Note 5 using Kies, but knox was still tripped. No issue at the store. The G4 that I jumped from to go to the Note 5 also had been rooted/bootloader unlock, no issue when I did that either.

That's weird. I called a store and asked them this exact question before turning in my G3. She said it didn't matter and they were gonna wipe the phone. It's possible she didn't understand the question, but I turned it in with no issues and haven't received any calls over the few days I've had the V10. I'm on the basis Jump plan too.

No issues trading in my Knox-tripped Note 4 a couples months ago. Maybe just that one store is getting a little wacky with the checking lol

Unheard said:
I just jumped from a Note 5 to the V10. I reset the Note 5 using Kies, but knox was still tripped. No issue at the store. The G4 that I jumped from to go to the Note 5 also had been rooted/bootloader unlock, no issue when I did that either.
Click to expand...
Click to collapse
Just curious how you like the V10 vs. the Note 5? I kinda like the V10 hardware, but it seems there will be very little development done on this phone (I'm dying for CM in particular). Doesn't seem as popular as I had hoped it would be with the dev community. I'm considering the Note 5 as a JoD exchange (and thanks to OP for the heads up here), since there seems to be a lot of dev activity for it. Just don't know if I'll be able to deal with that hardware home button. Guess I'm picky.

I can't tell the number of rooted phones I've sent back to Verizon and T-mobile, never a word.
Sent from my LG-H901 using Tapatalk

YrrchSebor said:
Ahh OK, I guess that could be an important point then! I always disallow sending the diagnostics and such in the my T-Mobile app... Thank god. Hopefully it'll be OK. Thanks for the heads up!
Click to expand...
Click to collapse
Okay you could also block it with root cloak...
Sent from my LG-H901 using Tapatalk

Been on Verizon, Alltel, Sprint, and Ma'Bell. always rooted, never had e Problem. Just make shure you return to stock. I even exchanged a couple of Samsungs with Knox trip, Lucky I guess. I've heard Stories but never met anyone that has been returned or charged a device.

spg900ny said:
Just curious how you like the V10 vs. the Note 5? I kinda like the V10 hardware, but it seems there will be very little development done on this phone (I'm dying for CM in particular). Doesn't seem as popular as I had hoped it would be with the dev community. I'm considering the Note 5 as a JoD exchange (and thanks to OP for the heads up here), since there seems to be a lot of dev activity for it. Just don't know if I'll be able to deal with that hardware home button. Guess I'm picky.
Click to expand...
Click to collapse
Currently have the Note 5. I wouldn't say there is a lot of dev activity. Then again, I came from a Nexus 6. [emoji2]

I can tell you that this policy was implemented just a few weeks ago. I work for T-Mobile (Corporate Store) and every time you take a phone for Jump, Jump 2 or Jump on demand; the system is asking for a code (it doesn't matter if its android or ios) that the phone displays (usually a 3-4 characters) when you enter a "##" code. Then we enter it on the system and we either get a "thumbs up" or a "denied". I haven't seen a denial at my store, but when I saw this policy, the first thing that I thought was that it was looking for a modified system.

Cool, so no more Jump for me. Looks like a steady stream of Priv's, 950XL's, Moto's, or Nexuses.

xxdjvalexx said:
I can tell you that this policy was implemented just a few weeks ago. I work for T-Mobile (Corporate Store) and every time you take a phone for Jump, Jump 2 or Jump on demand; the system is asking for a code (it doesn't matter if its android or ios) that the phone displays (usually a 3-4 characters) when you enter a "##" code. Then we enter it on the system and we either get a "thumbs up" or a "denied". I haven't seen a denial at my store, but when I saw this policy, the first thing that I thought was that it was looking for a modified system.
Click to expand...
Click to collapse
I just got the V10 and traded in my rooted and ROM'd Galaxy S6 for it. She did the code thing, didn't bat an eye.
Sent from my LG-H901 using Tapatalk

xxdjvalexx said:
I can tell you that this policy was implemented just a few weeks ago. I work for T-Mobile (Corporate Store) and every time you take a phone for Jump, Jump 2 or Jump on demand; the system is asking for a code (it doesn't matter if its android or ios) that the phone displays (usually a 3-4 characters) when you enter a "##" code. Then we enter it on the system and we either get a "thumbs up" or a "denied". I haven't seen a denial at my store, but when I saw this policy, the first thing that I thought was that it was looking for a modified system.
Click to expand...
Click to collapse
What ## code do you enter?

I would imagine that code is more of a quick IMEI/"is the phone stolen" verification rather than checking for root.

daveeckert said:
After giving the V10 a month, I decided to swap it out (why is for another thread, I suppose). I had rooted and installed TWRP, so I used the stock files provided in the dev threads to go back to stock and relock the bootloader. I did a factory reset to make sure everything was working properly.
When I went to turn in the device, the guy at the store ran a phone code and got a code back from the network. Apparently, it does a check to make sure the device is the same one that I originally purchased and that it hasn't been rooted (in a Samsung phone's case, it checks Knox status as well). If it comes back as rooted or having ever been rooted, he said the system will deny the exchange. Mine passed (since thankfully LG's stuff can be completely reset), and I didn't volunteer that I had rooted it.
Just be aware that you need to go completely to stock in order to return the phone to swap out for a new one. I'll assume if your phone get's flagged in the system once, you can't ever return it, even if you try to flash back to stock again.
I love Jump on Demand, but I think it's going to keep me stuck unrooted for the most part - can't risk blowing $700.
Click to expand...
Click to collapse
No, he was pulling your leg. I turned in my note 4 with twrp and a custom rom in October and I had to do the same check, it's just a service code check to make sure it's the same one you bought from tmo, if it checked for root I would never be able to get a phone again because I flashed that phone so much. I talk to the guys at the store and told them I rooted do they.

Setting up a replacement Pixel

So I have been loving my pixel and I baby it. However this morning out of nowhere when the phone vibrates it sounds like it is buzzing and probably something is loose inside causing this. Seems others have had this. Long story short looks like I need a replacement. I came from an iphone so it took me a while to set up this phone as ideally as I want. I have rooted it and have TWRP flashed.
Is the best way to set up my new phone when it comes in to back up this one with TWRP, root the new one, flash TWRP on and restore a back up? Will this remember all my settings? Will it back up my apps and info, photos?, notes?.
I'm looking for the fastest way to get set up again
Thanks in advance.

dejanspa said:
So I have been loving my pixel and I baby it. However this morning out of nowhere when the phone vibrates it sounds like it is buzzing and probably something is loose inside causing this. Seems others have had this. Long story short looks like I need a replacement. I came from an iphone so it took me a while to set up this phone as ideally as I want. I have rooted it and have TWRP flashed.
Is the best way to set up my new phone when it comes in to back up this one with TWRP, root the new one, flash TWRP on and restore a back up? Will this remember all my settings? Will it back up my apps and info, photos?, notes?.
I'm looking for the fastest way to get set up again
Thanks in advance.
Click to expand...
Click to collapse
You should use Titanium Backup to back up all user apps+data. Copy that backup to your PC. When you get the new phone, root, install TB and restore. Done!
Do you have a Verizon Pixel? If you do, and the replacement device has the latest security patch, the previous advice is moot since you can't root it any more (locked bootloader).

quangtran1 said:
You should use Titanium Backup to back up all user apps+data. Copy that backup to your PC. When you get the new phone, root, install TB and restore. Done!
Do you have a Verizon Pixel? If you do, and the replacement device has the latest security patch, the previous advice is moot since you can't root it any more (locked bootloader).
Click to expand...
Click to collapse
Okay perfect thanks i'll do that instead. And no verizon pixel, whew!

dejanspa said:
Okay perfect thanks i'll do that instead. And no verizon pixel, whew!
Click to expand...
Click to collapse
Is the replacement on the way already? When you get a new Pixel there is a way to transfer all your programs and settings to your new device at the initial setup even without root yet. But you will want to unlock the bootloader first which will cause a factory reset and then do the transfer. I did it from my n5x and it worked great. I wasn't even unlocked or rooted and I'm still not. I haven't used Titanium backup obviously and don't feel the need to any longer. But if you want root then you might as well backup everything and restore what the transfer misses. Best part of the transfer is that all your settings get ported over to the new device, i.e. sounds, preferences, security settings etc. Titanium will not do that.
Alternately, you can set it all up again which is sometimes fun. It lets you change a bunch of stuff and make it like a new device all over again. But as you said, that does take time. Anyway, good luck with the new one.

bobby janow said:
Is the replacement on the way already? When you get a new Pixel there is a way to transfer all your programs and settings to your new device at the initial setup even without root yet. But you will want to unlock the bootloader first which will cause a factory reset and then do the transfer. I did it from my n5x and it worked great. I wasn't even unlocked or rooted and I'm still not. I haven't used Titanium backup obviously and don't feel the need to any longer. But if you want root then you might as well backup everything and restore what the transfer misses. Best part of the transfer is that all your settings get ported over to the new device, i.e. sounds, preferences, security settings etc. Titanium will not do that.
Alternately, you can set it all up again which is sometimes fun. It lets you change a bunch of stuff and make it like a new device all over again. But as you said, that does take time. Anyway, good luck with the new one.
Click to expand...
Click to collapse
Well currently arguing with google. Since I didn't buy it from google store but a carrier they want me to send the phone in first before they ship the new one. If you buy it from google then they send you a new one first and put a charge on hold on your CC until old one is received. I asked them to do the same for me but they said it's policy. I'm having the issue escalated.
The steps you mentioned is exactly why I want google to send me one first, through my carrier I would probably have to swap it right away and never have both in my hand.
If I get google to send me one, i'll do both things. Root then transfer via google's method and then use titanium as well for the rest of the stuff.

dejanspa said:
Well currently arguing with google. Since I didn't buy it from google store but a carrier they want me to send the phone in first before they ship the new one. If you buy it from google then they send you a new one first and put a charge on hold on your CC until old one is received. I asked them to do the same for me but they said it's policy. I'm having the issue escalated.
The steps you mentioned is exactly why I want google to send me one first, through my carrier I would probably have to swap it right away and never have both in my hand.
If I get google to send me one, i'll do both things. Root then transfer via google's method and then use titanium as well for the rest of the stuff.
Click to expand...
Click to collapse
I have been dealing with the same problem!! I started a thread right below yours called RMA for new Verizon pixel! They want me to be out a phone for some 14 days while I send them my defective device and then they send my new one!

zaksimmermon said:
I have been dealing with the same problem!! I started a thread right below yours called RMA for new Verizon pixel! They want me to be out a phone for some 14 days while I send them my defective device and then they send my new one!
Click to expand...
Click to collapse
I don't remember seeing your response on this on your thread. Why wouldn't you guys return at Verizon? You bought these at Verizon, right? Something doesn't add up. Just curious now. I've never had a Verizon exchange not show up at my door the next day, if ordered before 4pm.

quangtran1 said:
I don't remember seeing your response on this on your thread. Why wouldn't you guys return at Verizon? You bought these at Verizon, right? Something doesn't add up. Just curious now. I've never had a Verizon exchange not show up at my door the next day, if ordered before 4pm.
Click to expand...
Click to collapse
I haven't been back on XDA until now and I haven't checked my thread until just now actually lol. But I bought mine from a different retail store called Nebraska Furniture Mart they have a store in Kansas city Mo where I live and they sell the Verizon variant. I called Verizon first and they told me to contact google. Maybe there was just a misunderstanding with the rep I spoke to? I have tried lots of different options but all are pointing to sending the phone in first because I'm past the 14 day remorse period?

quangtran1 said:
I don't remember seeing your response on this on your thread. Why wouldn't you guys return at Verizon? You bought these at Verizon, right? Something doesn't add up. Just curious now. I've never had a Verizon exchange not show up at my door the next day, if ordered before 4pm.
Click to expand...
Click to collapse
Mine is not from verizon, i'm in Canada. With it being christmas my carrier currently has this phone online only. They have a $300 off activation credit going on right now so have had a huge amount of order and it's couple of weeks back log.

Just to back up the fact that Verizon requires you to go through the manufacturer if it's still on the OEM's warranty, the same happened with my LG G Pad 8.3 LTE (VK810). I was paying for the absolute best Verizon warranty on all three lines, and less than six months after I got this device I had a problem with the screen on the LTE (not dropped or cracked, just not working right), and Verizon wouldn't lift a finger to help me and said I had to go through LG.
Totally off topic but luckily LG gave me the absolute best warranty service I ever received. They had me take my device to a FedEx, LG paid for FedEx to box it up and have it shipped to them. I dropped it off on a Monday evening about 5 PM and the tablet was back in my hands fully repaired (not replaced with a refurb) on Friday of the same week around the same time. Sorry for the OT part. Too bad LG bootloader unlockable devices are rare except maybe through some other carriers (T-Mobile?).