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Hi
I have witnessed that my fingerprint scanner gets worse and worse. When I first got the phone, one fingerprint was enough to unlock the phone, now I have the same thumb on it 4 times to increase the accurate and it still fails often.
I tried clean my fingerprint scanner and under light, I could see it's full of scratches. The screen itself don't have a single scratch, so the home button glass/plastic looks pretty cheap, as it's tons of small scratches all over, even tho my phone is always alone in my pocket and never lying face down on the table.
Anyone else having this issue and could it be the reason, that a lot of people complain about the fingerprint scanner?
Thanks in advance
My advice would be to turn the damn thing off if ya don't like it... I certainly don't like it in my Note 4 , so I shut that crap off and just did it the old fashioned way. Lol I really doubt that the scratches are making it so it's not working good but that's my take on it. A fingerprint sensor would probably have to have some pretty good sized scratched to affect the sensor. I say that cause the sensor used in my iPhone is scratched to **** and it still works. I know it's 2 different pieces of hardware but all the same concept. And my S6 and Edge are both doing just fine. No scratches at all and a fully functional scanner! It's gonna take people time to use it correctly and by that I mean, you will have to find out the sweet spot and the right amount of pressure to apply. I have, and my screen opens up QUICK!
I think I just ran into my first real problem with the phone. I got a glass screen protector on Amazon, and it absolutely refuses to recognize my fingerprint with the glass on it. The error just keeps telling me to press harder. I never had any issue before without one on.
Took the screen protector off, and now it's back to normal.
I have each thumb trained twice, so recognition shouldn't be a problem at all. I think it's just too thick and it isn't sensing enough pressure to register the fingerprint.
Anyone find a good screen protector that works with fingerprint? I may have to go with a plastic one that won't be as thick as glass.
Harfainx said:
I think I just ran into my first real problem with the phone. I got a glass screen protector on Amazon, and it absolutely refuses to recognize my fingerprint with the glass on it.
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This is disappointing. When I first looked into this, I found someone claiming to have tested the Oneplus 6T fingerprint sensor with 3 screen protectors on top of each other. I concluded it was not an issue. But now I am seeing plently or articles suggesting that it depends. E.g. "Vivo did mention that only screen protectors of a certain thickness will work with the sensor". I wonder if Nokia will offer or recommend a screen protector.
Also, I don't know if Nokia are using the same sensor as Oneplus, but this is interesting: "[when registering] make sure your environment is not too bright. If possible, you should register a fingerprint in a completely dark environment."
Edit, also spotted this: "We also recommend re-registering your fingerprint every time you add or remove a screen protector."
So as an update, I applied the second screen protector that came in the 2-pack. Removed all of my fingerprints that were stored, and tried to setup new prints.
Took me about 200 tries to get my right thumb registered (not exaggerating), but I couldn't get it to actually read when trying to activate it.
Couldn't get my left thumb to register at all. Just kept saying to press harder. I was pressing so hard I thought I'd break the screen if I pushed harder.
Tried in bright light, as well as a completely dark room. Didn't change the ability for it to register at all.
So overall for this phone, I'm going to say glass screen protectors won't reliably work with the fingerprint scanner. I've ordered a plastic screen protector. Going to try that out, as I'm pretty sure it will work.
I imagine the thickness of glass is the culprit here, due to how the fingerprint sensor works even without a screen protector applied. It seems more difficult to activate than other in-display readers (I have 3 others with in-display readers and they're all incredibly easy to use).
Fingerprint issues aside, I normally go for glass screen protectors because the plastic ones tend to cause more drag when using the phone.
I have generally seen two models. One which is clear and another which has a black border, both with cutouts for sensors, cameras and speakers.
I'm unable to add a link as I'm new to the forums but both examples can be seen on Amazon by searching 'GEEMEE 9h nokia 9 pureview'
Has anyone bought these or similar protectors?
I am interested to know if the black border one covers any part of the screen. I think it looks better on the pictures but in real life I'm not sure how it would look.
I got the Mr.Shield 9h glass and it works fine. The issue with the fingerprint is a software issue. The warning to press harder is not correct. I've verified that the reader will read with normal to light pressure. Hopefully they will release an update that fixes it within the next couple months.
MoseMan said:
Fingerprint issues aside, I normally go for glass screen protectors because the plastic ones tend to cause more drag when using the phone.
I have generally seen two models. One which is clear and another which has a black border, both with cutouts for sensors, cameras and speakers.
I'm unable to add a link as I'm new to the forums but both examples can be seen on Amazon by searching 'GEEMEE 9h nokia 9 pureview'
Has anyone bought these or similar protectors?
I am interested to know if the black border one covers any part of the screen. I think it looks better on the pictures but in real life I'm not sure how it would look.
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I just got the screen protector with the black borders, and it doesn't cover any part of the screen. I think it looks good. But I was a bit sloppy when I applied it and one of the corners has an air bubble which I can't get rid of.
But since I applied it, the fingerprint scanner is causing me problems. It has problems recognizing my prints
Zurion said:
I just got the screen protector with the black borders, and it doesn't cover any part of the screen. I think it looks good. But I was a bit sloppy when I applied it and one of the corners has an air bubble which I can't get rid of.
But since I applied it, the fingerprint scanner is causing me problems. It has problems recognizing my prints
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I ended up going for a clear one tempered glass protector. I have a couple of tiny bubbles which was just me rushing as I was excited.
The finger print sensor works fine as long as I get my finger in the correct place but that is a challenge. My thumb is more difficult but still possible. It hasn't been a massive burden though because I have been using face and trusted bluetooth device to good effect.
Has anyone else had a problem with using the sensor after applying the Whitestone glass screen protector? Is there a way to install it to make this better?
You should reregister your fingerprints after installing any screen protector. + you can turn on touch sensivity. (under display settings)
I noticed after going from my Spigen screen protector (had a glass feel but is a soft film) to the Whitestone Dome Glass on my S22 Ultra, I definitely have to press down harder (pretty firmly and no real wiggling of the thumb seems to work best) and use more full on thumb to get it to register properly. It takes ever so slightly longer to register and unlock for me than compared to the Spigen protector, but I do like the Whitestone Dome Glass more overall.
Putting on the WSD had no impact at all on my FP sensor. It was a bit finicky before and exactly the same after. I had found before I put the WSD on that it is 100% perfect every time if I moisten my thumb. Same after the WSD. With a dry thumb, most times it gives me the message "Cover the entire sensor" or "Press harder".
Things I did to help avoid any further degradation after install. During installation, pressed on the sensor area for about 30 seconds after the first cure and just before 2nd cure. Re-register prints after the WSD install. Set touch sensitivity on. Registered my thumb twice. After the install the FPS was exactly the same as before the install so no impact I can see. It is just that this FPS does not like dry prints. Moisten and many people find it works perfectly. I have found that I don't actually have to wet or lick my thumb, just breathing on it once is enough.
Because I generally use face ID to unlock, the FP is not a big deal to me. When I use an app like banking or Google Pay that require FP unlock, I do the breath on the thumb first and it usually works immediately.
4 - Fix Fingerprint ExperienceGo to Settings, Biometrics and security, more biometrics settings:
- Turn off "Show unlock transition effect"
Go to Settings, Biometrics and security, fingerprints:
- Turn on "Fingerprint always on"
- Turn off "Show animation when unlocking"
- Set battery usage to "Unrestricted" for "com.samsung.android.biometrics.app.setting".
- Disable app optimizations for "com.samsung.android.biometrics.app.setting".
Do OtterBox cases and defender cases work well with this screen protector?
Want to know before I buy the device. Thanks
this.guy.lol said:
Do OtterBox cases and defender cases work well with this screen protector?
Want to know before I buy the device. Thanks
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I'm using an Otterbox case with Gadgetshieldz screen guard and it fits perfectly because I got the case fit protector!
revned911 said:
Has anyone else had a problem with using the sensor after applying the Whitestone glass screen protector? Is there a way to install it to make this better?
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Next to redoing the scanning of the prints, I find that having to dry skin affects it often. See if handcream or just moisten the finger a very little helps.
Mario919 said:
Next to redoing the scanning of the prints, I find that having to dry skin affects it often. See if handcream or just moisten the finger a very little helps.
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Yes, as has been described before, I find just breathing on my thumb is enough to make it work perfectly every time.
A tip I learned a while ago was when I first cure using the uv light and remove it from the jig is to gently press down where the fingerprint scanner is before 2nd curing which in my experience certainly helps.
iam using ARMOR SUIT screen protector, work just fine
https://www.amazon.com/dp/B09RZMCLWP?psc=1
BandOfBrothers1 said:
A tip I learned a while ago was when I first cure using the uv light and remove it from the jig is to gently press down where the fingerprint scanner is before 2nd curing which in my experience certainly helps.
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My first install was a complete dud as the fingerprint scanner didn't work at all, even after registering. I tried pressing down on the scanner on my 2nd install and while it worked better, it still only worked about 30% of the time after registering my prints again.
Unfortunately I'm sending my protectors back to Amazon for a refund as neither install method worked for me.
I guess the powers that be at Android are catching on to this. I just got an unsolicited system message with a few suggestions to make the fingerprint sensor work better. The last one on the list was to "try moisturizing" your fingertip. lol! Guess there is not a software fix for this coming anytime soon.
Hi guys, my film is slightly chipped on one side, it doesn't bother using it, do I still have to replace it with another one or do I leave it like this?
visually it doesn't bother me but it worries me about protection if I accidentally take a hit.
babak said:
Hi guys, my film is slightly chipped on one side, it doesn't bother using it, do I still have to replace it with another one or do I leave it like this?
visually it doesn't bother me but it worries me about protection if I accidentally take a hit.
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I personally, can not withstand chipped or cracked screen protectors, as soon as a crack or dent appears, I take the protector off, as it has already worked by absorbing the damage, but that is my opinion…
winoles said:
I personally, can not withstand chipped or cracked screen protectors, as soon as a crack or dent appears, I take the protector off, as it has already worked by absorbing the damage, but that is my opinion…
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Yes, I have already replaced it, let's hope not to spoil this too, I need a better case but impossible to find what I want.
My Flip 3 is about nine months old. Enclosed are two pictures, one from midnight on July 4, the second from 11:30 the next morning (noon-ish, July 4). The device was left open overnight because I was backing up my files to a USB stick in preparation for Samsung's fix of the screen. You can see the de-lamination of the factory-installed screen protector spread overnight from one-half the screen, across then entire fold-area, to encompass the entire screen, in less than 12 hours. There was no damage to the screen before the de-lamination started two days ago (July 2). The first indication was a tiny spontaneous de-lamination at the far right edge where the screen folds.
The phone is lovingly cared for, never dropped, no tears, no scratches on the protective film, no water exposure, battery-saver (85%) on, slow-chaage always on, etc... The phone is otherwise in "like new" condition. Samsung support recommends a local "UBreakIFix" store for the repair. I'll let you guys know how the repair goes.
So the "cost" for using this phone, so far, is $100 a month. $900 divided by 9 months, before it's now so fragile it can't be safely used. Wow.
That sucks.
Another dropped ball from Samsung.
This was predictable. Samsung exceeded the limits of the plastics and adhesive system. It is a high risk technical venture and they likely will never have the durability most would like.
As long as the screen underneath isn't cracked/loose, it should be fixable by removing the plastic screen protector and applying your own
buru898 said:
As long as the screen underneath isn't cracked/loose, it should be fixable by removing the plastic screen protector and applying your own
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Yeah, the phone is in perfect condition, except for the protected coming off. If it were out of warranty I'd probablly try to fix it myself.
Interestingly, the local Samsung-authorized repair sites near me are taking one look at the phone and saying (even before they look at it), "No, we don't fix those. Check one of the other repair sites.... ." They say they'd need to replace the entire screen, rather than peel/apply a new protector. I'm not sure I'm comfortable with such an involved process being done by "just anybody." This phone is just so intricate it's hard to imagine a local repair store having the experience needed to "cut open the glued bits, avoid cutting the cables, replacing the screen, and gluing everything back together so it's secure and waterproof."
If Samsung has to fix it themselves then if the phone fails again they have no one but themselves to blame.
Does anyone here have experience with Samsung replacing their phone screen?
I took off the original screen protector about 4 weeks ago. It had no damage, but curiosity beat me and I wanted to try the real, naked screen
It felt sooooooo goooood! Smooth, no fingerprints, brighter, touch nav was better, no rainbow effect ect.
Went naked for over 3 weeks and no scratches or anything. But, a couple of days ago I applied myself the whitestone film. Easy to apply and It's better then samsungs.
So, had a nice adventure
I've read in many places that Samsung will honor the warranty even after removing the plastic screen. Double check on that, but I highly recommend replacing it
Had mine for barely a month before I couldn't deal with all the fingerprints and ugly feeling of the screen
YouTube videos are your friend for gauging the difficulty and seeing the process. Helped give me the courage to do it
wpscully said:
Interestingly, the local Samsung-authorized repair sites near me are taking one look at the phone and saying (even before they look at it), "No, we don't fix those. Check one of the other repair sites.... ." They say they'd need to replace the entire screen, rather than peel/apply a new protector. I'm not sure I'm comfortable with such an involved process being done by "just anybody." This phone is just so intricate it's hard to imagine a local repair store having the experience needed to "cut open the glued bits, avoid cutting the cables, replacing the screen, and gluing everything back together so it's secure and waterproof."
If Samsung has to fix it themselves then if the phone fails again they have no one but themselves to blame.
Does anyone here have experience with Samsung replacing their phone screen?
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That should tell you something.
Getting it right on the first or even second shot may prove challenging. Wet apply hydrocell's are relatively easy, one sided adhesive ones like the stock ones are a true pain.
Anyone who has removed the stock protector can tell you the flaw that causes it. They are using a rigid protector with a weak adhesive.
The folding aspect has allowed Samsung to make the process sound much more complex, but it's installing a protector like any other phone. The only difference is taking more care to smooth it into the crease. Let it sit open for a day and try to take it light for the next few. Almost any third-party protector that is decent as a screen protector will work.
The stock protector is poorly designed, but it's not some magical specialty item. It is a slightly nicer version of the film Samsung wraps all their phones with so they look new out of the box.
Screen is fine, right?
Just like peeling off a bandaid IMO. ;-)
I have decided to send the phone back to Samsung for the replacement of the screen protector. They did not require a phone factory reset for this work. I'll report the quality of the repair work when the phone is returned. I'm hoping it will look "factory fresh". But I've also ordered an aftermarket protector in case I need to fix the fix.
wpscully said:
They did not require a phone factory reset for this work.
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They may not have required you to do one, but I hope you did a backup. It doesn't always mean they won't end up doing one, planned or not.
Does anyone have a source to buy a new screen protector that isn't too rigid or thick? There are tons of options online but I'm not finding an OEM option to buy. But it sounds like some of you may have found a better option anyway. Any links would be appreciated!
drosenau said:
Does anyone have a source to buy a new screen protector that isn't too rigid or thick? There are tons of options online but I'm not finding an OEM option to buy. But it sounds like some of you may have found a better option anyway. Any links would be appreciated!
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I've used Skinomi since my Pixel 2 XL days. The wet application process makes sense and the self repair screen makes it always look new. It's what I'm currently using on the Zflip
When I had mine before I got rid of it, I replaced the screen protector with a liquid one. Worked very well up until the actual screen started cracking on the crease. Keep in mind no drops and everyday use. For the 3rd generation it's definitely sad to see
Dr.Lost said:
When I had mine before I got rid of it, I replaced the screen protector with a liquid one. Worked very well up until the actual screen started cracking on the crease. Keep in mind no drops and everyday use. For the 3rd generation it's definitely sad to see
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The radius of curve is too extreme.
twistedumbrella said:
... but it's installing a protector like any other phone. The only difference is taking more care to smooth it into the crease. Let it sit open for a day and try to take it light for the next few...
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Thank you so much for this helpful hint. I previously purchased a Whitestone Dome screen protector with install jig. It went on perfectly, but when I folded the phone 30 minutes later it delaminated in the crease. I threw that $20 piece in the trash. Nowhere in the instructions or installation video did it say to wait a full day. Based on your input I installed the same kit again, waited a day before carefully folding the phone and, bam, works like a champ!
phil1737 said:
Thank you so much for this helpful hint. I previously purchased a Whitestone Dome screen protector with install jig. It went on perfectly, but when I folded the phone 30 minutes later it delaminated in the crease. I threw that $20 piece in the trash. Nowhere in the instructions or installation video did it say to wait a full day. Based on your input I installed the same kit again, waited a day before carefully folding the phone and, bam, works like a champ!
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UV cured adhesive once fully cured is at its full strength. No additional time is needed.
Redirect Notice
Failure: incomplete cleaning; contaminated bonding surfaces, incorrect application (a thinner layer is better), or incomplete curing.
I used this one:
https://www.amazon.com/gp/product/B09LV43G8M/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1
Not the Seesaw UV curing machine whatever thingy. But my second attempt worked fine. Thanks for your feedback.
phil1737 said:
I used this one:
https://www.amazon.com/gp/product/B09LV43G8M/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1
Not the Seesaw UV curing machine whatever thingy. But my second attempt worked fine. Thanks for your feedback.
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Yeah I have never had an easy time with either of those types of adhesive systems*. Hydrocell wet apply works best on non-folding screens for me but may not be ideal for a foldable.
*Whitestone sent the wrong screen in the right box so I never did install it. They were a complete offshore nightmare to deal with. The "new" one I received had been incorrectly reboxed. They caused me quit a bit of trouble... and never even apologized for the inconvenience. So free advertising for them.
phil1737 said:
I used this one:
https://www.amazon.com/gp/product/B09LV43G8M/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1
Not the Seesaw UV curing machine whatever thingy. But my second attempt worked fine. Thanks for your feedback.
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Glad to hear it worked out in the end. There is somewhat of a curing period with any adhesive, but rigid protectors will still separate over time. Given how flimsy those are, it will be a lot longer than the stock one anyway.
If you use a UV one, longer is not always better. The catch to UV activated adhesive is the same as UV resin. It is on a parabola where it will hit peak adhesion and then actually begin to break down. It's best to follow the exact times provided and then let it get some sunlight to finish off curing.
P.S. Whatever you do, do NOT use a liquid adhesive protector on this phone. It's not an S series or Note where the panel is flush with the case. It's an aluminum body wrapped OVER the screen. While they do claim it's water resistant, getting adhesive under that edge can eventually lead to pressure on the edges that will damage the screen and cause it to fracture.
With my P7P due later today, I looked for an alternative to the Whitestone Dome, which is not yet available (and which, never having installed one, I want to read reviews before making a purchase decision). My choice, which I now have, came down to the AACL Hybrid Film screen protector (whose price has gone up $2 since I ordered it on October 10). If I like it enough, I might keep it even if the Whitestone gets the highly-favorable reviews some expect.
In reviewing AACL installation information, I noticed for the first time that AACL refers to its film material as a "hydrogel". See the second photograph down at the Amazon webpage: "5H Hybrid. Abrasion-resistant, scratch-resistant, stain-resistant, and smooth polymeric nano-materials are attached to the surface of the Hydrogel membrane." (Emphasis added). I'd never encountered the word before, and my own limited websearching hasn't come up with much.
I have run across suggestions, however, that hydrogel screen protectors, if only because of their thinness (AACL puts the thickness of its protector at 0.18 mm), may not be very protective of the phone's screen in the event of a drop. As this is not something I can test directly without dropping my phone, I'm writing to ask whether someone more knowledgeable than I has information to help me decide whether I should be looking for an alternative to the AACL while I await availability and reviews of the Whitestone?
TIA
Whitestone is an offshore pain with lousy customer support. Sent me the wrong protector in the right box. Cost me a lot of time and trouble, fk them.
Hygrocell protectors rock especially for curved displays. Last 6 months or more, easier to apply.
All I use on my N10+'s. Your case should always be your primary protection and have raised display guards.
The display must be completely dust free. A bathroom with a hot shower running works well to kill Airborne dust.
Wet your finger before handling the back of the protector. Center it and work the air out from the center, don't lose your alignment as it will want slide at first. Do the curved areas last,hold down for 3-20 seconds with microfiber cloth to get get it to take if needed. Spray a little bit more solution on trouble spots if needed. Keep working it until air bubble free and seated.
Allow time to set up before using, high ambient temperatures speed this up. I go for a fast charge to raise the temperature. Gorilla IQ Sheilds are inexpensive.
blackhawk said:
Whitestone is an offshore pain with lousy customer support. Sent me the wrong protector in the right box. Cost me a lot of time and trouble, fk them.
Hygrocell protectors rock especially for curved displays. Last 6 months or more, easier to apply.
All I use on my N10+'s. Your case should always be your primary protection and have raised display guards.
The display must be completely dust free. A bathroom with a hot shower running works well to kill Airborne dust.
Wet your finger before handling the back of the protector. Center it and work the air out from the center, don't lose your alignment as it will want slide at first. Do the curved areas last,hold down for 3-20 seconds with microfiber cloth to get get it to take if needed. Spray a little bit more solution on trouble spots if needed. Keep working it until air bubble free and seated.
Allow time to set up before using, high ambient temperatures speed this up. I go for a fast charge to raise the temperature. Gorilla IQ Sheilds are inexpensive.
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Thank you for the quick response. While I'll continue to wait-and-see on Whitestone, I take comfort from the fact that I will be using a case. Also, the AACL screen protector uses UV, but not separately-added glue, to complete the installation. Regarding running showers: yes, I've always installed screen protectors in the bathroom with the shower running hot.
I got a cheaper version of the Whitestone to try out from IMBZBK on Amazon- will see how it compares to WSD, but it was like half price and exact same offering
RebDovid said:
Thank you for the quick response. While I'll continue to wait-and-see on Whitestone, I take comfort from the fact that I will be using a case. Also, the AACL screen protector uses UV, but not separately-added glue, to complete the installation. Regarding running showers: yes, I've always installed screen protectors in the bathroom with the shower running hot.
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You're welcome. A new phone is fun... but determining what to use for protection is a pain.
My N10+ has taken some rough tumbles including scraps across the display on the factory protector which then had to be replaced, no damage*. With a good case a good plastic protector works well. The N10+ has no display scratches after 3 years of heavy usage. Less issues with case inference too. The biggest issue is that one speck of dust that ruins a perfect installation meh.
*not the last time this kind of contact happened. So this type of protector provides adequate protection most times. I never take a drop lightly but they happen. Without the Bolt case this phone be a mess today. The Zizo Bolt offers great protection but they aren't any for your model as of yet, I believe.
aaronc_98 said:
I got a cheaper version of the Whitestone to try out from IMBZBK on Amazon- will see how it compares to WSD, but it was like half price and exact same offering
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Any feedback on that imbzbk alternative solution? Is that a different manufacturer or a different product from Whitestone?
niko26 said:
Any feedback on that imbzbk alternative solution? Is that a different manufacturer or a different product from Whitestone?
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After five days, I’m quite pleased with the IMBZBK. First, although I had difficulty visualizing the installation-never having used LOCA before-and had to watch the video several times, including during the installation, the process actuallly is straightforward. The screen went on without any bubbles and without any overspill of the LOCA. Having done it once, I think I would find future similar installations fairly easy.
Second, with LOCA it’s vital that one install on a flat surface. IMBZBK helps by including a bubble level in the frame that holds the phone during the installation.
Third, so far screen sensitivity is pretty good. I’d estimate that the phone responds to my fingerprint on first press more than 90% of the time and the glass feels smooth.
After initially purchasing and detesting the SuperShieldz protector because of it's thick black adhesive and it's complete lack of fingerprint enrollment, I took a leap of faith and bought the IMBZBK.
The install process is pretty straightforward, you just have to be meticulous and follow directions correctly. I suggest watching the video twice before you order and then once just before you go to install so you're familiar with the process.
After install, my fingerprint registered on the first try and I have to say that the entire surface responds to my touch better than 98% of the time. The only area that decreases it from 100% response is the bottom navbar area and I'm not sure why - there was no dust and no bubbles in the glue, but hey, I'll take it because it's FANTASTIC!!!