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I have a Xoom 10.1 that was connected to a google account that got hacked and google canceled. When they canceled it and I went back to my xoom it was locked and the PW does not work, and google will not give it to me. This is one of the first devices where the fact restore option was missing and they were warrantying out but that time has now expired. Anything I can do or is this a gonner? Sorry searched first 50 pages before posting, hope this isnt a common question
jlromines said:
I have a Xoom 10.1 that was connected to a google account that got hacked and google canceled. When they canceled it and I went back to my xoom it was locked and the PW does not work, and google will not give it to me. This is one of the first devices where the fact restore option was missing and they were warrantying out but that time has now expired. Anything I can do or is this a gonner? Sorry searched first 50 pages before posting, hope this isnt a common question
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You probably have to factory reset it using the external keys. Here's a linky on how to do it: (https)://motorola-global-portal.custhelp.com/app/answers/detail/a_id/63758 Even though you will lose all data on your tablet, the password lock will be gone.
As a side note, if you do reset your tablet, consider unlocking the bootloader and rooting it as well. Rooting unlocks the full potential of your device. This includes overclocking and access to various tweaks/mods. You could also backup your data using a recovery system so if you happen to forget a new password you set, you can simply restore the backup and everything returns to the state before you backuped your data (Including the password).
I only have NvFlash-RSD-Fastboot, no Android Recovery. Some of the research I have done leads me to believe that this recovery was left out on a select few of these devices and I wonder if thats my issue
http://www.xoomforums.com/forum/mot...all-i-get-nvflash-rsd-fastboot-scrolls-3.html
Its finished....Worked great per these instructions that of course, i found after posting. Thanks a bunch for the reply though
Hi,
Yesterday I set a fingerprint lock on my S7. It prompted me to enter a backup password and some other password, both with different requirements (one only had to be 4 letters, one was longer and had a number) and the longer one had to be confirmed whereas the shorter one did not. I set this up and tested it a few times, everything seemed to work great. Later I let my phone idle and it turned the screen off on its own for the first time, ever since then the phone has not been able to recognize my fingerprint. It doesn't even say "No match", it just acts like I'm not even putting a finger on it at all.
Tried over and over and eventually tried the backup password, which for some reason is the shorter one without a number. I put in what I am absolutely sure I put in, and it wouldn't take it. Tried a couple more times, even got so desperate as to emulate potential typing errors I might have made (since no confirmation for that password) and nothing worked.
Eventually I hit the timed lockout and I had to stop trying things then. So I went online and searched and discovered Google's Android Device Manager. I heard that if you lock the phone with it you can unlock it through the same manager and the phone will be unlocked. First thing that was odd was that ADM didn't give me an option to enter a password, just a contact message and phone number. I still put in a message and hit lock, and... nothing changed on ADM at all.
Now my phone shows the stupid message every time I wake it up and every few seconds on the lock screen (I can still attempt to unlock the phone with the password and use phone/camera though), but ADM doesn't even give an option to unlock, just change the locked message. I can't even get rid of the damn lock by changing it to blank. I heard Samsung offers a similar service but I never made a Samsung account and apparently one is required to use it.
Beyond that the only solution I've found is wiping the phone (which I can easily do, because there's an option in ADM for it which presumably works), which I really don't want to do since I have a lot of pictures and data on the phone that aren't backed up that I would absolutely hate to lose.
To make things worse it appears that this issue is specific to my phone/the S7/Samsung phones/something, as I have my old Nexus 4 listed in ADM as well and going through the options for it I see it has the ability to define a password, but no such thing for the S7. I really have no clue where to go from here, tons of googling hasn't found me any method I haven't already tried or can't do.
I'd be so grateful if someone here would at the very least find a way for me to recover data before wiping it to get rid of the lock.
Friend got into a fight with his brother. His brother was able to break into his phone.
Friend changed the password on the device last week, and because of his school, he doesn't take the phone with him.
He opened the phone today, and can't remember the password.
It is a Moto G7 Power, running Android 9
It has GenTech installed on the phone.
I do not know any specifics beyond that, as the settings are hidden behind a lock screen.
When I logged into the Google account, it looks like the account hasn't been backing up photos, contacts, etc since the GenTech was put on. iDrive also hasn't been backing anything up.
Are there any tools that can remove the lock screen? Preferably free, but I wouldn't mind paying a small amount. And NOT wipe the device.
Before coming here, I saw Eelphone, but it looked super shady.
Searching through XDA's forums, I saw Dr.Fone as an application as well.
Are these the best options? I mean, I troubleshoot devices for clients all the time, and thankfully haven't had to recover their devices like this, and I know that it has changed a lot since the beginnings of Android, but I need something in the toolbox for sure.
Any help is appreciated, thank you!
Edit: I thought I might try Dr.Fone on my Motorola device. Uh, not the right application that I need! I want the data preserved, not wiped. If I wanted the phone wiped, I'd have done it from the bootloader.
(Or do they make a copy of the device, wipe the phone, and reload everything minus the lock screen?)
(Or is Dr.Fone a malicious program masquerading as legitimate?)
DaNissNYC said:
Friend got into a fight with his brother. His brother was able to break into his phone.
Friend changed the password on the device last week, and because of his school, he doesn't take the phone with him.
He opened the phone today, and can't remember the password.
It is a Moto G7 Power, running Android 9
It has GenTech installed on the phone.
I do not know any specifics beyond that, as the settings are hidden behind a lock screen.
When I logged into the Google account, it looks like the account hasn't been backing up photos, contacts, etc since the GenTech was put on. iDrive also hasn't been backing anything up.
Are there any tools that can remove the lock screen? Preferably free, but I wouldn't mind paying a small amount. And NOT wipe the device.
Before coming here, I saw Eelphone, but it looked super shady.
Searching through XDA's forums, I saw Dr.Fone as an application as well.
Are these the best options? I mean, I troubleshoot devices for clients all the time, and thankfully haven't had to recover their devices like this, and I know that it has changed a lot since the beginnings of Android, but I need something in the toolbox for sure.
Any help is appreciated, thank you!
Edit: I thought I might try Dr.Fone on my Motorola device. Uh, not the right application that I need! I want the data preserved, not wiped. If I wanted the phone wiped, I'd have done it from the bootloader.
(Or do they make a copy of the device, wipe the phone, and reload everything minus the lock screen?)
(Or is Dr.Fone a malicious program masquerading as legitimate?)
Click to expand...
Click to collapse
Is the device rooted?
Does the device have USB debugging enabled in system settings?
If the answers to these questions are no, then all you can do is factory reset. After resetting, it will probably be FRP locked(Factory Reset Protection), which means you still need to remember the google account username and password to get logged into the device, but, the lockscreen pin/password will be removed. You'll lose the user's data in the process. At this point, if it isn't rooted or does not have USB debugging enabled, there aren't really any options to save their user data before resetting the device.
Sent from my SM-S767VL using Tapatalk
The phone is not rooted, unless the GenTech software gained the root access. (I am too new to post a direct link, but it is a monitoring program - I don't know how common it is outside of my community)
If I recall correctly, I did get access to developer options, but that was back in July - I'm not sure if I have developer options enabled at this time.
The paid softwares can't crack it? That really is too bad.
My girlfriend wanted to sell her mother's old S7 and I was tasked with wiping/resetting it. When the phone asked me for the password to the Google account, I thought "Don't try to trick a trickster, puny phone!" went straight into recovery mode and factory reset. Worked like a charm, I could create a new account, use playstore, phone ready to sell. So I went into recovery again, factory reset again and - fast forward a few days - the phone was sold and sent back, because after the 2nd reset FRP triggered and the buyer could not use it.
Main problem: The new account I created. I remember only [email protected] and the password.
Since it asked for _a_ previous owners login, I already tried gf's mother's, but that won't work.
So, is there a way to find out the test account? Otherwise, I found this method by tpierce89 to bypass FRP, but I guess at least I'd need the correct firmware to reflash, it says G930FXXS8ETC6.
Any ideas?
TehPels said:
My girlfriend wanted to sell her mother's old S7 and I was tasked with wiping/resetting it. When the phone asked me for the password to the Google account, I thought "Don't try to trick a trickster, puny phone!" went straight into recovery mode and factory reset. Worked like a charm, I could create a new account, use playstore, phone ready to sell. So I went into recovery again, factory reset again and - fast forward a few days - the phone was sold and sent back, because after the 2nd reset FRP triggered and the buyer could not use it.
Main problem: The new account I created. I remember only [email protected] and the password.
Since it asked for _a_ previous owners login, I already tried gf's mother's, but that won't work.
So, is there a way to find out the test account? Otherwise, I found this method by tpierce89 to bypass FRP, but I guess at least I'd need the correct firmware to reflash, it says G930FXXS8ETC6.
Any ideas?
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Click to collapse
It's the test account it's asking for, surely you can guess what it is? test account? test phone? test something?
Always sign out and remove the google account before any modification.
I'd be suprised if the method you've linked still works but you can try.
I tried all combinations I could think of. The thing is, I put in test and something as name and used the first gmail suggested.
Always sign out and remove the google account before any modification.
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Click to collapse
Will do in the future, but since I don't do these things regularly anymore, I wonder what they think of until the next time.
What puzzles me is, why could I log in after the first reset, didn't put in the password then and FRP didn't trip.
Well, it looks like we have to pay for unlocking, hope it won't be more than the price we took for the phone.
TehPels said:
I tried all combinations I could think of. The thing is, I put in test and something as name and used the first gmail suggested.
Will do in the future, but since I don't do these things regularly anymore, I wonder what they think of until the next time.
What puzzles me is, why could I log in after the first reset, didn't put in the password then and FRP didn't trip.
Well, it looks like we have to pay for unlocking, hope it won't be more than the price we took for the phone.
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Click to collapse
It depends on the firmware you had, some allow x amounts of factory resets before FRP kicks in. Its usually the network branded firmware which allows this.
AFAIK it was unbranded straight from amazon.de
TehPels said:
AFAIK it was unbranded straight from amazon.de
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Well my advice is to turn off FRP lock, it's a nuisance. It's not like a theif is going to bring you the phone back because they can't use it. They'll just throw it away or use for parts.
cooltt said:
Well my advice is to turn off FRP lock, it's a nuisance. It's not like a theif is going to bring you the phone back because they can't use it. They'll just throw it away or use for parts.
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Click to collapse
Yeah, to me it feels like you own your device another bit less.
Anyway, is there a way to get around FRP on that phone now? Or do you mean turn it off on new phones?
TehPels said:
Yeah, to me it feels like you own your device another bit less.
Anyway, is there a way to get around FRP on that phone now? Or do you mean turn it off on new phones?
Click to expand...
Click to collapse
Sign into Google online with the same email and password your using on the device. Then device activity and notifications, then review devices. Select the phone your want to disable, then the red "remove" button. Sign out online.
Make sure sync is turned on, so the Google account can sync with the phone and turn off FRP lock.
Then after that to check. Turn phone off, press volume down+home+power to boot into download mode, read what it says about FRP lock in top left.
Then just reboot phone by pressing volume down to cancel download mode.
Other way is just remove Google account from phone before modification.
Hi everyone,
First of all, sorry for my english, it's not my native language.
My brother gave me his Samsung Galaxys A50 stating that he couldn't remember his lock screen password and wanted me to fix it. Maybe that's where I ****ed up, but I went straight into recovery mode and wiped to factory reset. Note: there was no USB Debugging or OEM Unlock options active. The phone booted back up and, as usual, I had to enter my Google credentials so that it can verify my identity and let me continue with the setup process. It prompted me to 2FA and I first inserted the code I received on the phone number associated to the Goggle account. Then, it send another code on my brother secondary address mail linked to the first's one. But the email never arrived. It didn't matter how many times I tried refreshing the page or searching into every Gmail folder, the email was nowhere to been seen. And as if it wasn't enough, the primary mail address was locked because of too many tries. I tried everything, using ADB from the recovery is obviously working only for adb sideload and not for adb shell. Neither does fastboot work, as it can't even recognize the phone in Download mode because it is still locked. I even tried flashing directly TWRP with Odin but it still wouldn't work, again because of the bootloader being locked. Odin gets stuck on the NAND write part. I searched for a way to unlock the bootloader/root/enable USB debugging from adb but can't seem to find anything. I found 2 ways to bypass Google FRP but it needs adb shell or the Google keyboard. But Samsung phones have their OEM keyboard and can't, apparently, change it to Google.
Tried to get assistance from Google but, at least in my country, you need to pay to have it.
I think my only option, if doable, is to try to find a way to flash a stock rom and pray that it won't lock the phone with FRP.
Does anyone of you know of any solutions or advice I could use?
Have I to admit defeat and pay Google, hoping that the assistance is good enough to resolve the issue?
Should I just throw it into the bin and forget about it?
Thanks to everyone who helps.
Google it.
Almost everyday we get a new member asking this. While some of the inquiries might be legitimate others are not. My dead dad, brother, aunt's phone, whatever. It's a poor start entering the forum like this, in my opinion.
All the last owner needed to do was to delete their Google account from the phone and none of this would happen. Consequences.
blackhawk said:
Google it.
Almost everyday we get a new member asking this. While some of the inquiries might be legitimate others are not. My dead dad, brother, aunt's phone, whatever. It's a poor start entering the forum like this, in my opinion.
All the last owner needed to do was to delete their Google account from the phone and none of this would happen. Consequences.
Click to expand...
Click to collapse
As I said in the post, I know all the credentials used to log in the phone, I have the phone number which was linked to the Google account and the secondary mail address linked to the primary one. So, this should be enough to prove that my inquiry is legitimate.
Also, "Google it" makes me think you haven't really read what I wrote. As I said, there seems to be not a single answer.
Third and last point, how tf was I supposed to remove the Google account if the phone was locked by the forgotten pin?
Yes, this type of inquiry is surely blasonated, but insinuating that I stoled the phone without even reading the rest of what I wrote surely isn't going to help anyone, don't you think?
Having said so, if you don't have no way to help just shush.
As @blackhawk recommended it: GOOGLE FOR A SUITABLE FRP-UNLOCK TOOL. It exists for Samsung devices, too.