I have a Xoom 10.1 that was connected to a google account that got hacked and google canceled. When they canceled it and I went back to my xoom it was locked and the PW does not work, and google will not give it to me. This is one of the first devices where the fact restore option was missing and they were warrantying out but that time has now expired. Anything I can do or is this a gonner? Sorry searched first 50 pages before posting, hope this isnt a common question
jlromines said:
I have a Xoom 10.1 that was connected to a google account that got hacked and google canceled. When they canceled it and I went back to my xoom it was locked and the PW does not work, and google will not give it to me. This is one of the first devices where the fact restore option was missing and they were warrantying out but that time has now expired. Anything I can do or is this a gonner? Sorry searched first 50 pages before posting, hope this isnt a common question
Click to expand...
Click to collapse
You probably have to factory reset it using the external keys. Here's a linky on how to do it: (https)://motorola-global-portal.custhelp.com/app/answers/detail/a_id/63758 Even though you will lose all data on your tablet, the password lock will be gone.
As a side note, if you do reset your tablet, consider unlocking the bootloader and rooting it as well. Rooting unlocks the full potential of your device. This includes overclocking and access to various tweaks/mods. You could also backup your data using a recovery system so if you happen to forget a new password you set, you can simply restore the backup and everything returns to the state before you backuped your data (Including the password).
I only have NvFlash-RSD-Fastboot, no Android Recovery. Some of the research I have done leads me to believe that this recovery was left out on a select few of these devices and I wonder if thats my issue
http://www.xoomforums.com/forum/mot...all-i-get-nvflash-rsd-fastboot-scrolls-3.html
Its finished....Worked great per these instructions that of course, i found after posting. Thanks a bunch for the reply though
Related
Carrier: Verizon
Phone: Samsung Galaxy S3 4gLTE 32gb
Model Number: SCH-I535
OS: stock
My friend entered the pattern-swipe password too many times, which made my GS3 lock up and force me "To unlock, sign in with [my] Google account". So, I did that many times to no avail. I tried all 3 of my gmail accounts even though I know which one specifically that associated with the google play account as I had bought an application a few weeks back and found the receipt of that app in my main email. Next, I changed the passwords to all the accounts and tried them again. Then after that I changed all my passwords to strictly numerical passwords so my passwords had no letters in them as I thought perhaps my phone was auto-capitalizing the first letter of my password -- didn't work. I've turned my phone on and off multiple times, taken out the batter and sim card multiple times as well. Also, it's important to note that I attempted to log in with and without the domain name: "emailaddress" and "[email protected]" and that I assume the Wi-Fi is turned off due to the fact that manually turned it off since I was on a cruise at the time that was charging $23 per every half hour of internet... I also turned off the data inside the scroll down menu and then turned on airplane mode; however, I was able to turn off airplane mode via holding down my power button and clicking on the airplane mode button. I'm pretty sure that the data is on now, at least when I try to type in my password.
I called google: the woman told me to turn my phone on and off and to make sure I had the right password -- she was clueless
I talked to Samsung online: they told me that Verizon had unlock codes...
William: As you are unable to unlock the device with the Google account details , please contact the carrier for assistance
William: As the unlock codes are provided by the carrier
William: You can contact Verizon support at 1-888-466-4646.
I called Verizon and they said they can do a factory reset and don't have any such "unlock codes"
I've tried to access the phone with Samsung Kies, but it says that I need to unlock the phone first.
I tried accessing the phone through the my computer folder, but there's nothing inside the SCH-I535 folder.
I right clicked and looked at the properties of the SCH-I535 folder and there was no information provided (not even the file size of the harddrive).
I right clicked and tried to import movies and photos and I couldn't do that.
I tried having someone call me (I can receive calls) and quickly pressing the menu button to try to get into the phone -- that didn't work.
So yeah, I can't get into my phone.
I want to at least be able to retrieve my photos/videos from the family vacation I just went on. Is there a way to salvage them? (I didn't set up dropbox or any backup service for that matter) Does verizon backup assistant plus backup information on your phone without you having to set it up? Is the password that I need to supply the same one as my gmail password?
How can I fix this?
Someone save me.
not sure if doable, but I'd try booting into the recovery menu. It usually is done by holding a combination "volume-down + home +power" or "v-up+-home+_power". Once you get there, one of the options should be factory reset.
ricecracker96 said:
Carrier: Verizon
Phone: Samsung Galaxy S3
Model Number: SCH-I535
My friend entered the pattern-swipe password too many times, which made my GS3 lock up and force me "To unlock, sign in with [my] Google account". So, I did that many times to no avail. I tried all 3 of my gmail accounts even though I know which one specifically that associated with the google play account as I had bought an application a few weeks back and found the receipt of that app in my main email. Next, I changed the passwords to all the accounts and tried them again. Then after that I changed all my passwords to strictly numerical passwords so my passwords had no letters in them as I thought perhaps my phone was auto-capitalizing the first letter of my password -- didn't work. I've turned my phone on and off multiple times, taken out the batter and sim card multiple times as well. Also, it's important to note that I attempted to log in with and without the domain name: "emailaddress" and "[email protected]" and that I assume the Wi-Fi is turned off due to the fact that manually turned it off since I was on a cruise at the time that was charging $23 per every half hour of internet... I also turned off the data inside the scroll down menu and then turned on airplane mode; however, I was able to turn off airplane mode via holding down my power button and clicking on the airplane mode button. I'm pretty sure that the data is on now, at least when I try to type in my password.
I called google: the woman told me to turn my phone on and off and to make sure I had the right password -- she was clueless
I talked to Samsung online: they told me that Verizon had unlock codes...
William: As you are unable to unlock the device with the Google account details , please contact the carrier for assistance
William: As the unlock codes are provided by the carrier
William: You can contact Verizon support at 1-888-466-4646.
I called Verizon and they said they can do a factory reset and don't have any such "unlock codes"
I've tried to access the phone with Samsung Kies, but it says that I need to unlock the phone first.
I tried accessing the phone through the my computer folder, but there's nothing inside the SCH-I535 folder.
I right clicked and looked at the properties of the SCH-I535 folder and there was no information provided (not even the file size of the harddrive).
I right clicked and tried to import movies and photos and I couldn't do that.
I tried having someone call me (I can receive calls) and quickly pressing the menu button to try to get into the phone -- that didn't work.
So yeah, I can't get into my phone.
I want to at least be able to retrieve my photos/videos from the family vacation I just went on. Is there a way to salvage them? (I didn't set up dropbox or any backup service for that matter) Does verizon backup assistant plus backup information on your phone without you having to set it up? Is the password that I need to supply the same one as my gmail password?
How can I fix this?
Someone save me.
Click to expand...
Click to collapse
Wow! You've done everything. Possibly changing the password made the situation worse? It wasn't letting you in regardless. Wow... sucks about your pictures and videos... god damn thing. God damn friend.
Sent from my SCH-I535 using Tapatalk 2
If you're completely stock, factory reset from settings, privacy should get you back to the set up wizard or whatever its called. If rooted and custom recovery is installed, boot in to recovery and do a restore or data factory reset. Anything on your SD card should be safe.
Sent from my SCH-I535 using xda premium
Also, I should note that my goal here is to recover my pictures/videos. I do know that the factory reset is an option; however, that wouldn't allow me to retrieve my photos/videos as my 32g stock verizon galaxy s3 didn't come with an sd card, nor did I insert one, so all the pictures and videos are saved onto the harddrive.
Do you guys know if the harddrive is partitioned so that photos/videos are saved in the event of a factory reset?
ricecracker96 said:
Also, I should note that my goal here is to recover my pictures/videos. I do know that the factory reset is an option; however, that wouldn't allow me to retrieve my photos/videos as my 32g stock verizon galaxy s3 didn't come with an sd card, nor did I insert one, so all the pictures and videos are saved onto the harddrive.
Do you guys know if the harddrive is partitioned so that photos/videos are saved in the event of a factory reset?
Click to expand...
Click to collapse
When you connect it to your computer it should bring up a "Phone" drive, Inside that there should be a folder with all of your pictures and videos. Are you not seeing that at all?
And no, if you factory reset you will lose everything on the internal sdcard
Check your Google accounts. Every now and then, they get hacked or spammed and Google will lock them. Check the account online and perhaps re-set your password. If that doesn't work... you may be hosed.
Sccrluk9 said:
When you connect it to your computer it should bring up a "Phone" drive, Inside that there should be a folder with all of your pictures and videos. Are you not seeing that at all?
And no, if you factory reset you will lose everything on the internal sdcard
Click to expand...
Click to collapse
There is a "phone" drive that pops up as "SCH-I535", and inside of this drive there are 0 items. When I look at the properties the only info it gives me are:
model name
manufacturer
firmware version
serious number
battery life percentage
Yeah, nothing really useful in there.
Thanks for the clarification on the factory reset; I have a feeling that's what I'll have to end up doing :[
can you odin CWM in then backup stuff through there?
xrock80 said:
Check your Google accounts. Every now and then, they get hacked or spammed and Google will lock them. Check the account online and perhaps re-set your password. If that doesn't work... you may be hosed.
Click to expand...
Click to collapse
I already changed the passwords multiple times to test that out :[
Did you happen start start Google + ? If so, then it should have stored your photos/videos in your Google + account.
Otherwise; I think you have to reset...
con247 said:
can you odin CWM in then backup stuff through there?
Click to expand...
Click to collapse
Looking into it right now. If you have any threads you know about for my phone please let me know. Thanks ^^
con247 said:
can you odin CWM in then backup stuff through there?
Click to expand...
Click to collapse
I can't. For some reason I cannot find 2 files I need:
Blank System.img.tar
or
Rooted System.img.tar
Does anyone know where I can find these files?
ricecracker96 said:
I can't. For some reason I cannot find 2 files I need:
Blank System.img.tar
or
Rooted System.img.tar
Does anyone know where I can find these files?
Click to expand...
Click to collapse
When I originally did my phone I used the rooted stock image image (root66) found here. The original non-rooted images are available in a different thread in the same forum.
Ok just to clarify a few things that have been mentioned in the thread:
If you don't have usb debugging enabled then your phone cannot communicate with your pc so ALWAYS enable that as soon as you get your phone even if you never plan on using it (just in case). Without usb debugging enabled you cannot use any of the backup functions in the S3 ToolKit.
You cannot access internal storage if you are locked out and cannot get past the lock screen for security reasons. If you do not have any security set then you can access internal storage by turning the phone on.
Performing a NAND backup in cwm will not back your data/media folder as it could potentially require a 16/32/64GB backup file if your whole internal storage was used up. For this reason you could not recover any data from internal storage using this method.
Performing a wipe in recovery will NOT format the data/media partition so you will not lose any data on there. I just tried it to make sure and the system is reset but everything on internal storage is still there. This was tested on a custom rom and using cwm recovery 6.0.1.0.
As you dont have usb debugging enabled then your only option to get the phone working again is to wipe from recovery. If it wipes your internal storage then I apologise but there is really nothing else you can do.
Mark.
Just in time, I think this may solve your problem:
http://forum.xda-developers.com/showthread.php?t=1800799
caslca said:
Just in time, I think this may solve your problem:
http://forum.xda-developers.com/showthread.php?t=1800799
Click to expand...
Click to collapse
He has stated that his phone doesn't have usb debugging enabled so adb commands will not work.
Mark.
mskip said:
Ok just to clarify a few things that have been mentioned in the thread:
If you don't have usb debugging enabled then your phone cannot communicate with your pc so ALWAYS enable that as soon as you get your phone even if you never plan on using it (just in case). Without usb debugging enabled you cannot use any of the backup functions in the S3 ToolKit.
You cannot access internal storage if you are locked out and cannot get past the lock screen for security reasons. If you do not have any security set then you can access internal storage by turning the phone on.
Performing a NAND backup in cwm will not back your data/media folder as it could potentially require a 16/32/64GB backup file if your whole internal storage was used up. For this reason you could not recover any data from internal storage using this method.
Performing a wipe in recovery will NOT format the data/media partition so you will not lose any data on there. I just tried it to make sure and the system is reset but everything on internal storage is still there. This was tested on a custom rom and using cwm recovery 6.0.1.0.
As you dont have usb debugging enabled then your only option to get the phone working again is to wipe from recovery. If it wipes your internal storage then I apologise but there is really nothing else you can do.
Mark.
Click to expand...
Click to collapse
Thank you so much for the help, good sir. Yeah, I made a big mistake not turning on usb debugging or setting up dropbox/google+/something of the sort. Though, I guess it's somewhat of a good thing that this happened since I was never interested in understanding how android works before. Now, I'm planning on playing around with it once I wipe it. Hopefully, it'll work. Anyway, thanks again
ricecracker96 said:
Thank you so much for the help, good sir. Yeah, I made a big mistake not turning on usb debugging or setting up dropbox/google+/something of the sort. Though, I guess it's somewhat of a good thing that this happened since I was never interested in understanding how android works before. Now, I'm planning on playing around with it once I wipe it. Hopefully, it'll work. Anyway, thanks again
Click to expand...
Click to collapse
Yeah it always takes a disaster to bring you closer to your phone lol.
Let us know how it goes
Mark.
Won't a stock Odin flash fix this?
Sent from my SGH-T999 using xda premium
My brother died under mysterious circumstances and I'm desperate to find out anything else I can about it. I have access to his computer, and emails. I looked online and it seems you used to be able to unlock android phones with your google password, but it seems that is only for older Android.
I also read that you can use Google Find My Device and then unlock it there by setting a new pin, but supposedly this only worked up till last year can anyone confirm?
The nuclear option is to reset the phone, and I confirmed it does have a backup. But I'm really worried that option would leave me with incomplete data. Would it have backups of all his text messages over the last year? Would I be able to set a new pin? Is there any other method besides this I could use if the above two no longer work?
Really appreciate any assistance thank you so much.
Friend got into a fight with his brother. His brother was able to break into his phone.
Friend changed the password on the device last week, and because of his school, he doesn't take the phone with him.
He opened the phone today, and can't remember the password.
It is a Moto G7 Power, running Android 9
It has GenTech installed on the phone.
I do not know any specifics beyond that, as the settings are hidden behind a lock screen.
When I logged into the Google account, it looks like the account hasn't been backing up photos, contacts, etc since the GenTech was put on. iDrive also hasn't been backing anything up.
Are there any tools that can remove the lock screen? Preferably free, but I wouldn't mind paying a small amount. And NOT wipe the device.
Before coming here, I saw Eelphone, but it looked super shady.
Searching through XDA's forums, I saw Dr.Fone as an application as well.
Are these the best options? I mean, I troubleshoot devices for clients all the time, and thankfully haven't had to recover their devices like this, and I know that it has changed a lot since the beginnings of Android, but I need something in the toolbox for sure.
Any help is appreciated, thank you!
Edit: I thought I might try Dr.Fone on my Motorola device. Uh, not the right application that I need! I want the data preserved, not wiped. If I wanted the phone wiped, I'd have done it from the bootloader.
(Or do they make a copy of the device, wipe the phone, and reload everything minus the lock screen?)
(Or is Dr.Fone a malicious program masquerading as legitimate?)
DaNissNYC said:
Friend got into a fight with his brother. His brother was able to break into his phone.
Friend changed the password on the device last week, and because of his school, he doesn't take the phone with him.
He opened the phone today, and can't remember the password.
It is a Moto G7 Power, running Android 9
It has GenTech installed on the phone.
I do not know any specifics beyond that, as the settings are hidden behind a lock screen.
When I logged into the Google account, it looks like the account hasn't been backing up photos, contacts, etc since the GenTech was put on. iDrive also hasn't been backing anything up.
Are there any tools that can remove the lock screen? Preferably free, but I wouldn't mind paying a small amount. And NOT wipe the device.
Before coming here, I saw Eelphone, but it looked super shady.
Searching through XDA's forums, I saw Dr.Fone as an application as well.
Are these the best options? I mean, I troubleshoot devices for clients all the time, and thankfully haven't had to recover their devices like this, and I know that it has changed a lot since the beginnings of Android, but I need something in the toolbox for sure.
Any help is appreciated, thank you!
Edit: I thought I might try Dr.Fone on my Motorola device. Uh, not the right application that I need! I want the data preserved, not wiped. If I wanted the phone wiped, I'd have done it from the bootloader.
(Or do they make a copy of the device, wipe the phone, and reload everything minus the lock screen?)
(Or is Dr.Fone a malicious program masquerading as legitimate?)
Click to expand...
Click to collapse
Is the device rooted?
Does the device have USB debugging enabled in system settings?
If the answers to these questions are no, then all you can do is factory reset. After resetting, it will probably be FRP locked(Factory Reset Protection), which means you still need to remember the google account username and password to get logged into the device, but, the lockscreen pin/password will be removed. You'll lose the user's data in the process. At this point, if it isn't rooted or does not have USB debugging enabled, there aren't really any options to save their user data before resetting the device.
Sent from my SM-S767VL using Tapatalk
The phone is not rooted, unless the GenTech software gained the root access. (I am too new to post a direct link, but it is a monitoring program - I don't know how common it is outside of my community)
If I recall correctly, I did get access to developer options, but that was back in July - I'm not sure if I have developer options enabled at this time.
The paid softwares can't crack it? That really is too bad.
[Edit: Just a quick note to let folks know, if there was anyone who cared at all, that this issue has resolved itself. I have no real understanding why, but I did a few more "Factory Resets", both with "Wipe Userdata and Personalizations" and with just "Wipe Userdata". Whatever I did just seemed to work as my wife was able to sign in afterwards. When she did I removed her account from the phone, did the multi-wipe procedure again and was able to sign in as myself. That was the goal.
Thanks very much, again, to the folks who commented on my question!]
Hey All,
I have an older device, a Moto X Pure, that I've done the factory reset/wipe all data thing via the stock Recovery. The device is on the latest update that Moto provided 3 (or is it now 4) years ago now, Android 7.1. Other than an unlocked bootloader, everything else is on the device is stock and unrooted, although it does not have a SIM card installed in it at this time. In fact, the entire reason that I'm trying to initialize it is to test a number of different mobile service providers to find the best provider for my, largely rural, common travel pathways.
However, once I enter my wifi info successfully and try to sign into this device with my Google ID/password, I cannot do it. Instead I get an error message that starts with the text that's in quotes in the post subject. The message continues with "try another account, or wait 24 hours and try again." Now, I've done the 24-hour wait thing several times, but the result is the same.
The phone was my wife's daily driver until I replaced it a couple of months ago. I've had her try to sign into it as well, but she can't do it either with the identical result.
So I'm at my wit's end. Has anyone in this sphere ever encountered this error? Were you able to overcome it? Can any other kind soul here suggest a way to circumvent this? I mean one that doesn't involve sledge hammers and concrete pads?
Thanks!
cheers,
john
My guess is problems like reported could be related to Factory Reset Protection, which happens when the previous owner of a device didn't properly remove his/her Google account from phone prior to doing a factory reset.
jwoegerbauer said:
My guess is problems like reported could be related to Factory Reset Protection, which happens when the previous owner of a device didn't properly remove his/her Google account from phone prior to doing a factory reset.
Click to expand...
Click to collapse
If his wife did a factory reset when she first got it then that's not the case.
OP, did she?
jwoegerbauer, how is the reset password handled? If you originally sign in to the device with one password but then change your Google account password, does the device authorization automatically update too?
Or do you use the original password?
Any failsafe to prevent the device owner from getting permanently locked out?
That whole embedded subsystem gives me a headache.
Thanks to both of you for the feedback on this!
jwoegerbauer said:
My guess is problems like reported could be related to Factory Reset Protection, which happens when the previous owner of a device didn't properly remove his/her Google account from phone prior to doing a factory reset.
Click to expand...
Click to collapse
Ah, yeah, that definitely happened. By that I mean that the previous owner did not properly remove their account prior to my doing the factory reset.
Now the question is: Is there any way for me to recover from this situation? I have the latest factory ROM for this device (from three or four years ago). Can I just flash that over what's on there? Or have I tripped some kind of circuit breaker and I'm just hosed?
blackhawk said:
If his wife did a factory reset when she first got it then that's not the case.
OP, did she?
Click to expand...
Click to collapse
No, and we bought it on Swappa about six months after it came out, with an unlocked bootloader no less, so we just assumed that the seller did a reset before transferring it to us, but we don't know that definitively.
blackhawk said:
jwoegerbauer, how is the reset password handled? If you originally sign in to the device with one password but then change your Google account password, does the device authorization automatically update too?
Or do you use the original password?
Any failsafe to prevent the device owner from getting permanently locked out?
That whole embedded subsystem gives me a headache.
Click to expand...
Click to collapse
Yes, same questions now that blackhawk mentions them. (Since I didn't think to ask such good ones myself!)
Thanks again to both of you for your help!
cheers,
john
Hi everyone,
First of all, sorry for my english, it's not my native language.
My brother gave me his Samsung Galaxys A50 stating that he couldn't remember his lock screen password and wanted me to fix it. Maybe that's where I ****ed up, but I went straight into recovery mode and wiped to factory reset. Note: there was no USB Debugging or OEM Unlock options active. The phone booted back up and, as usual, I had to enter my Google credentials so that it can verify my identity and let me continue with the setup process. It prompted me to 2FA and I first inserted the code I received on the phone number associated to the Goggle account. Then, it send another code on my brother secondary address mail linked to the first's one. But the email never arrived. It didn't matter how many times I tried refreshing the page or searching into every Gmail folder, the email was nowhere to been seen. And as if it wasn't enough, the primary mail address was locked because of too many tries. I tried everything, using ADB from the recovery is obviously working only for adb sideload and not for adb shell. Neither does fastboot work, as it can't even recognize the phone in Download mode because it is still locked. I even tried flashing directly TWRP with Odin but it still wouldn't work, again because of the bootloader being locked. Odin gets stuck on the NAND write part. I searched for a way to unlock the bootloader/root/enable USB debugging from adb but can't seem to find anything. I found 2 ways to bypass Google FRP but it needs adb shell or the Google keyboard. But Samsung phones have their OEM keyboard and can't, apparently, change it to Google.
Tried to get assistance from Google but, at least in my country, you need to pay to have it.
I think my only option, if doable, is to try to find a way to flash a stock rom and pray that it won't lock the phone with FRP.
Does anyone of you know of any solutions or advice I could use?
Have I to admit defeat and pay Google, hoping that the assistance is good enough to resolve the issue?
Should I just throw it into the bin and forget about it?
Thanks to everyone who helps.
Google it.
Almost everyday we get a new member asking this. While some of the inquiries might be legitimate others are not. My dead dad, brother, aunt's phone, whatever. It's a poor start entering the forum like this, in my opinion.
All the last owner needed to do was to delete their Google account from the phone and none of this would happen. Consequences.
blackhawk said:
Google it.
Almost everyday we get a new member asking this. While some of the inquiries might be legitimate others are not. My dead dad, brother, aunt's phone, whatever. It's a poor start entering the forum like this, in my opinion.
All the last owner needed to do was to delete their Google account from the phone and none of this would happen. Consequences.
Click to expand...
Click to collapse
As I said in the post, I know all the credentials used to log in the phone, I have the phone number which was linked to the Google account and the secondary mail address linked to the primary one. So, this should be enough to prove that my inquiry is legitimate.
Also, "Google it" makes me think you haven't really read what I wrote. As I said, there seems to be not a single answer.
Third and last point, how tf was I supposed to remove the Google account if the phone was locked by the forgotten pin?
Yes, this type of inquiry is surely blasonated, but insinuating that I stoled the phone without even reading the rest of what I wrote surely isn't going to help anyone, don't you think?
Having said so, if you don't have no way to help just shush.
As @blackhawk recommended it: GOOGLE FOR A SUITABLE FRP-UNLOCK TOOL. It exists for Samsung devices, too.