Hi there,
First of all, sorry because English is not my mother tongue. I will try to explain my problem here as well as I can but I say sorry in advance for any error that I could make when writing this post here.
Few days ago I bought a Samsung Galaxy Note 9. I have barely used it but after few days I realised that nearly 50Gb (49.3 Gb) are already taken by "System/user data" according to what it is specified in the "Device care" storage options of the phone.
As I said, I have had no time to use the device yet apart from receiving a pair of calls with it and trying to install the F-Droid application. The day when I installed F-Droid I downloaded from there the Termux terminal to check if I could be able to check the F-Droid apk agaisnt the signature to verify the download.
One of the days I began to receive notifications to upload the system. I received many of these and I proceeded to allow all of them. There was a moment when I had the impression that the notifications were too many and when I began to read them carefully I noticed that some of them were similar to the previous ones. Notifications continued but I stopped to allow them. By then the display of the device has changed. I think this was due to the change from Android Oreo to Pie.
Some time after I realised about the problem that I mention here. I have not saved any content to the phone yet (no photos, no videos, even I have not set my email there yet).
I tried to reset the mobile to its factory settings. I had no worries of doing that because as I said I had nothing yet important on my phone. After trying that a pair of times the problem of the system storage was still there.
I have tried to use CCleaner and LTE CLeaner to solve this issue without any success. I have tried to dial *#9900# on the phone and then select from menu - "delete dumpstate/logcat" as proposed in Androidforums. I was able to perform this latter mentioned procedure but nothing changed (I have read that for some people is not possible to do this latter because their carriers do not allow them to use this option - *#9900#-)
The other solution that I read and that I have not tried yet is to root the phone and manually trying to find and delete the files which may be taking the storage, however I am hesitant to do so because I have no experience at all and it is a brand new and expensive phone as you know. I feel bad thinking about trying to root and solve this problem by myself and voiding completely my guarantee of the device.
I am still in the period of 15 days in which I can return the phone according the law for protecting customers of my country, however I am afraid that if I go back to the store from where I bought the device and ask there for a change to a new Note 9 they might tell me that everything is just my fault for having installed some apps from outside the Google and Samsung official apps stores.
Do you think I am already out of guarantee for just installing F-Droid and Termux?
Could you give me some advice about how to deal with this issue? Would be possible to avoid the rooting procedure to solve this problem?
Thank you very much for your help.
Any help so far?
Ok the system user data is where apps store their stuff. If you didn't root then you don't even have access to it. So I'm betting that most of it is normal storage stuff. Even my 64 gb uses 22gb of stuff that I can't touch but that is normal.
solitarios.lupus said:
Ok the system user data is where apps store their stuff. If you didn't root then you don't even have access to it. So I'm betting that most of it is normal storage stuff. Even my 64 gb uses 22gb of stuff that I can't touch but that is normal.
Click to expand...
Click to collapse
Hi, thank you very much for you answer.
No, I do no think that 50 GB of unknown storage is something normal.
Anyone giving some advice about what to do?
Lyon_ said:
Hi, thank you very much for you answer.
No, I do no think that 50 GB of unknown storage is something normal.
Anyone giving some advice about what to do?
Click to expand...
Click to collapse
Well considering that without root you have no access to that partition. I am almost sure that it is normal for the apps you have installed. The only way to find out for sure is to factory reset and look at the storage amount is by default. The more apps you install the more that partition will fill up. ITs not unknown. IT is app data. You must be new to android.
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A picture of Settings > Device care > Storage
Lyon_ said:
A picture of Settings > Device care > Storage
Click to expand...
Click to collapse
Like I said. That is a partition you have zero control over without root. Mine is stiing at 22gb out of 64.
Even if you did clear it out. You wouldn't be able to use that storage for anything as it is not a user access able storage area
Another pic:
The first time when I passed CCleaner in the storage analysis section of that app it pointed out just something more than 2 GB of system data ... however as I said before the effective taken storage showed by Device care was still nearly 50GB.
Also there is discrepancy with the "Files" app from Google. This latter just point point out to 14.46 GB used out of 512 GB.
Lyon_ said:
The first time when I passed CCleaner in the storage analysis section of that app it pointed out just something more than 2 GB of system data ... however as I said before the effective taken storage showed by Device care was still nearly 50GB.
Also there is discrepancy with the "Files" app from Google. This latter just point point out to 14.46 GB used out of 512 GB.
Click to expand...
Click to collapse
50gb out of 512 sounds about right for a samsung device. I wouldnt trust CCleaner. Also without root no app will be able to even read anything on the system partition properly.
The system is broken up into like 20 different partitions.
To be honest I wouldnt worry about it and here is why. Even if you cleared it out and made it empty you still would not be able to use that space as it is for app data only. Which samsung encludes alot of.
Ok, thank you very much for you help Solitarios.lupus
Related
How many max no. of apps[at any point of time] have you installed on your device ?
I had heard someone saying 200 apps... so was curious to know about this
Off-topic- Which program do u use to back up these apps so that you dont have to install them again after flashing a new rom
a poll would have been fun
I have way over 365+ Apps installed, that i simply did a 1 button restore using Titanium Backup from my SGS (User Apps+User Data)
it was totally painless
then in Market, i hit "Update All" and Bam! all Apps were updated to the latest version.
so far I've not come across any OLD 2.1/2.2 software that does not work properly in 2.3
well technically speaking they are NOT old anymore, since they were all UPDATED to the latest version from Market
that's probably what prevented all the errors
Poll added
AllGamer said:
a poll would have been fun
I have way over 365+ Apps installed, that i simply did a 1 button restore using Titanium Backup from my SGS (User Apps+User Data)
Click to expand...
Click to collapse
Wow, and I thought I was a "shameless app whore" with all the apps I have (130 or so)!
How much memory have those 365 apps used up? Curious because of other discussions over the need (or lack of, in my opinion) to use apps2sd or not on the Nexus S.
that's why i always complaing about the missing microSD
currently sitting at around 800 MB on apps usage, some games are huge (Gamerloft / EA), and Copilot GPS software takes up another 3 GB, it doesn't leave me much for MP3 and Animes/Movies on the go
^^
You're not the only one who thought they had a ton of apps installed....at one point in time I think I had 150+ installed but I've since done some pruning and am down to 128 now (according to appbrain).
I'm afraid that with all the space available on the Nexus S I'm going to resort back to my app hoarding days.
yup, i love appbrain, makes Cataloguing my apps such a breeze
also finding new or better apps to what i currently have already
AllGamer said:
that's why i always complaing about the missing microSD
currently sitting at around 800 MB on apps usage, some games are huge (Gamerloft / EA), and Copilot GPS software takes up another 3 GB, it doesn't leave me much for MP3 and Animes/Movies on the go
Click to expand...
Click to collapse
Yeah, I miss the sdcard, but am getting by without it. I can easily fill up 28 gigs with just music, videos, and titanium or nandroid backups.
Doesn't your CoPilot map data go on the sdcard? Mine does. That doesn't count as part of the internal space for apps that we get (~ 1gb) or the need/lack-of-need to use apps2sd. I'm sure you know that, but some of the noobs might be confused by that. The actual app is only about 15mb in the apps space.
distortedloop said:
Yeah, I miss the sdcard, but am getting by without it. I can easily fill up 28 gigs with just music, videos, and titanium or nandroid backups.
Doesn't your CoPilot map data go on the sdcard? Mine does. That doesn't count as part of the internal space for apps that we get (~ 1gb) or the need/lack-of-need to use apps2sd. I'm sure you know that, but some of the noobs might be confused by that. The actual app is only about 15mb in the apps space.
Click to expand...
Click to collapse
yeap, same goes with the games extra contents
but even so, i'm running out of space, look
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AllGamer said:
yeap, same goes with the games extra contents
but even so, i'm running out of space, look
Click to expand...
Click to collapse
I'm impressed! Is your appbrain profile public?
nope, as it uses my real account, and all my purchased stuff are linked to it.
just a bit of a paranoid freak here
AllGamer said:
nope, as it uses my real account, and all my purchased stuff are linked to it.
just a bit of a paranoid freak here
Click to expand...
Click to collapse
No problem. I am the same way.
Last night i've maxed out all space, and was unable to install anything else
had to uninstall a whole bunch of apps just to be able to add a new widget to toggle silent mode
yes, App 2 SD is in use
already deleted a whole bunch of MP3 and movies to make space
How to use Google’s Android Device Manager
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Lose your Android device, either to theft or your own forgetfulness, is certainly not fun, that's what happened to my wife last month with my Nexus 7 3G. Google has finally released its response to the loss or theft of your Androphone with Android Device Manager.
It should hit your device soon, if not already, to help you locate or wipe (factory reset) your Android device lost. Here's how to use it.
INSTALL
Click to expand...
Click to collapse
Android Device Manager will automatically hit your device without having to do a thing. If you don't have it yet, you will soon receive. But before you can take full advantage of ADM, you will need to do some things, such as allowing factory reset on your device. Its implementation is quite simple..
First, visit google.com/android/devicemanager.
and if you want you can download the apk => com.google.android.gms-1.apk - MD5 Sum: d1884b750aff2dc3ff435f95510420cb - Size: 7.30 MB (7649893 bytes)
From there, a map will pop up with some information about your device, along with a prompt to enable the Erase Device function of ADM. You can either manually open up the green Google Settings app, which should be in your app drawer, or use the send notification link on the ADM webpage, giving you an easy way to find exactly where you need to be to enable remote factory reset.
If you don’t use the notification, just open Google Settings, and select Android Device Manager.
The option to toggle both the ability to factory reset your phone from ADM, and locate it, will be in there.
Using ADM
Click to expand...
Click to collapse
After you’ve done that, you’re ready to set to go. At the moment, there are three main functions of Android Device Manager. You can ring a lost phone, factory reset a lost phone or locate your device on a map using your phone's GPS. You can also rename what your device appears as in ADM.
Simply you can load ADM online and will show you the location of your device, but if you’re tracking it while it’s on the move, there’s a refresh button that will recalculate your device’s location.
If your device is located somewhere simply, like in your own house, you may want to use the Ring function. As Google explains, even if your phone is on silent, using the ring function in ADM will force your phone to ring at full volume for five minutes. To turn it off, you have to press the power button on your phone.
There’s nothing on your device indicating why it’s ringing, you’d have to know how to stop the ringing or play around to figure it out.
If you believe your device has been stolen, and you have some precious information on it, then the Erase Device function will come in handy. After you click Erase Device, a pop up will tell you what it will erase (essentially everything), and what will happen after that.
Unfortunately, Google says it “may not be able to wipe the content of the SD card in your device.” Best of luck if you have anything private on there.
If your device is off when you try to factory reset it, have no fear. The moment it’s turned on, it will be erased.
You may think erasing the content of your device is the best thing to do as soon as you find it’s missing, but you may want to hold on. After you erase your device, ADM will not work anymore.
Conclusion:
Click to expand...
Click to collapse
For the moment, that’s all there is to it. As with all of Google’s products, we expect to see more features added in time and more practice
Thanks to Androidandme
how can I delete a device from my list?
I've a device which I'm selling (S4 Active SGH-i537) and I don't want it to appears. The phone is formatted and with any Google account registered.
My 30 minute test
It has a few problems:-
the ADM lock and erase activation appears to be disabled each time you use the lock function - seems illogical. Also any updates via Google Store will disable it (not tested as already updated). Obviously completely useless if it gets disabled without informing the user.
the ADM functionality is not very secure as easily disabled by the thief/finder of the phone - so again off little use.
Tracking function is good though - suggest you use that to try and locate phone, then go and steel it back - do not use lock/erase, just ring to ensure that system not disabled.
obviously if you are willing to abandon the phone, then the erase function can save many embarrassing or costly situations with contacts/banks etc. But be careful what you store on external SD cards, as I think they are not erased.
There are other applications around for similar functions, a quick look seems to show they are more secure. Hopefully Google will soon update there version to match or beat them.
Anyone used similar systems? good and bad comments appreciated.
Should be better
I'd dare to use this ADM if it was indeed more secure as mentioned before, it is way too easy for a thief with basic knowledge on android to disable this..
As of my personal POV I buy my devices off ebay if I need callsbor texting I use a crappy phone with a basic text and talk plan...I now have the note 3 I got for half the price but I'm not planning on activating it, so in the event it gets lost, it would totally depend on wifi..Also ADM can be uninstalled as an user app..there should be an alternative for us, root users, to make the app persistent even after a factory reset../system perhaps?
So until there is a fail-proof software that will help you find your device even in the most dire of situations, I'd dub this one kind of useless..
thnx
Thanks for the Great Tutorial .....
Thanks for the detailed article
OK, so, really wishing I hadn't deleted Cerberus off my phone... only later to have it stolen.
ADM is... well, kind of useless as it stands. Oh well. Lesson(s) learned.
I have remotely erased my phone - or at least I hope I have. The phone was offline so the ADM site said it would be erased as soon as it goes online again. My question is... how do I KNOW if it's been done???
also useful is google location history from a PC if you lose your phone in conjuction w/ android device manager. ADM won't work if phone powered off but location history will show you where youre phone was. I found out about this location history feature too late for me but hopefully it helps someone else with a lost phone.
Google - why don't you put a link to locaiton history on android device manager page.
Hello !
I hope I'll find a way to solve my issue because it is quite troublesome so thanks to anyone who can help.
Alright, so my story is simple. I own a Galaxy S3 (intl) running for quite some time with a CM.
Needless to say, I hade quite the "enjoyment" while playing with nightly builds... anyway, I tried a Nandroid backup for the first time
when I decided to try CM 10.2 based on the recent release of Android 4.3.
Before that, I always used TitBK each time I wasn't sure the ROM I was about to flash was stable when a new version of Android was involved.
Since I heard about Nandroid backup, I tried it the first time when moving to CM 10.2 on it's early stage.
Such a terrible mistake ... blincking-black-half-screen, phone app not installed (!!!!???) such as many other app, very UNSTABLE, and battery unfriendly as well.
So I tried my first restore through CMW.
It partly failed but only while restoring the data. Thanksfully, I managed to restore all the data from the Nandroid backup through TitKBK.
So where does my picture problem figured in all of this ?
It's simple.
Before understanding how to restore all the data, I tried restoration many times.
As you would know, all the current user android folder is moved to a 0 folder when a factory reset/wipe data is actioned.
So I have to move it back each time through a cut-paste process. I do that because there are my TitBK files inside so when I install TitBK, it will recognise the backup files and therefore can proceed to a restorarion. And this includes my pictures as well.
What is I do not understand is why my picture files suddenly became empty ? I did not notice it immediately until I tried to show a two-days-old picture to someone.
Well, truth be told, it's been since CM 10.2 first release on the SGS III that I noticed that, but I did not take time to ask for help until today.
It was not the first time I made a factory reset thus going through that cut-paste process.
I had to make factory reset a very long time ago and I had no problem at all when doing this cut-paste process..
Which is even weirder, is that even very recent pictures are corrupted (let's face it, they are corrupted, right ?) like almost a day old, but not all of them, hence the 95% in the title. Of course, all pictures I made since are not corrupted (thank god), But needless to say that any picture or movie I shot that are more than a day old are unreadable.
Facts :
Windows Explorer and ES Explorer show all the picture files, but say they are empty.
On my extSD Card I have a LOST.DIR folder that, I've been told, contains all files that were lost. There are almost 300 files in it, up to 1.5Gb.
Not sure if these are my pictures, but I hope so. However, 300 is at least the half of my corrupted pictures :/
As soon as I get a mSD adapter to SD, I'll do a Recuva deep scan on it.
Does anyone know anything that could help ?
UP
Went to third pade
No idea ??
I feel like I'll never get my pictures back
Mackovich said:
t 300 files in it, up to 1.5Gb.
Not sure if these are my pictures, but I hope so. However, 300 is at least the half of my corrupted pictures :/
As soon as I get a mSD adapter to SD, I'll do a Recuva deep scan on it. Does anyone know anything that could help ?
Click to expand...
Click to collapse
yes you can use recuva or any other file recovery software to get back your pictures so long as you did not over write anything new on it it can be recovered by using this or this or [URL="http://www.cgsecurity.org/wiki/PhotoRec"]this and many more recovery tools [/URL]
Check this out!You , YES! you are an " Android ". Not your phone but U.
You Must watch this documentary concerning your privacy Terms & Conditions we had agreed to, by using a PC or Smartphone
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xsenman said:
yes you can use recuva or any other file recovery software to get back your pictures so long as you did not over write anything new on it it can be recovered by using this or this or [URL="http://www.cgsecurity.org/wiki/PhotoRec"]this and many more recovery tools [/URL]
Check this out!You , YES! you are an " Android ". Not your phone but U.
You Must watch this documentary concerning your privacy Terms & Conditions we had agreed to, by using a PC or Smartphone
How to say Thank you? If you find any post helpful on XDA, please click on the Thanks button
If you are using XDA App or Tapatalk, long press on the post and select :good: Thanks Its easier to give "Feedback" in this manner than make an additional post.
Click to expand...
Click to collapse
Well, I finally tried Recuva, none were pictures, juste some musics files (I store all my music on my mSD).
What was weird, is that Recuva recovered over 5000 files with a deep scan, but the "All Files" filter did no return anything.
I tried other scans but nothing relevant was found. So I formated my mSD because I needed the storage space.
Anyway, I still have access to those pictures. All the files are here, but ... all are empty displaying 0 bytes.
I've read that the newest update gives a new app for backup called Galaxy Cloud.
Does anyone have it and is it better than Smart Switch, or is more data/information backed up with this new app?
Available on Italian S7 edge
Yes, I'm aware of that, that's where we heard about it for the S7. I guess I'll get it in the coming weeks when the next update shows up.
I've read some more information and it does seem better than Smart Switch.
Never mind now I suppose, the phone came out on Friday here and two friends at work got one.
They are going to test the Cloud backup as they are setting their phones up but will flash them when they can download an unbranded FW.
Then I'll find out how good this backup is. If it's not that great they will be ok, as they were going to set their phone up again anyhow, but the Cloud backup makes it a bit more interesting.
I'll hope it will appear for every S7 Edge. And also the Note 7 always on display functions.
I think we will get those eventually, it's essentially the same phone bar the iris scanner and pen.
Genebaby said:
I think we will get those eventually, it's essentially the same phone bar the iris scanner and pen.
Click to expand...
Click to collapse
and lacks the double amount of internal storage 32 instead of 64 gb
Yes, but that's not a spec that will determine features like the backup and AOD.
I have a 200gb sd card, storage is sorted.
We have a slightly larger battery and slightly smaller display.
Damn, I got the August security update this morning, but it was only 25mb, so no change to the Samsung backup and no update for the OAD either.
This is for non carrier AU firmware
Hi, I think you are looking for "Samsung Cloud", not Galaxy Cloud. It appears between "Google" and "Backup e ripristino" (if u have an italian language set-up) in the "Inpostazioni" of the phone. I suppose it can be nice if it helps for transferring datas and/or apps on a new Samsung phone. It has not really transferred apps, I suppose it just works as Google bkp does: it takes a list of datas who will be downloaded from the store. I hope it will get app datas too.
Thanks, I've seen the new Samsung Cloud backup on a Note 7, I still don't have that on my S7 Edge.
With such a small update I was thinking I wasn't going to get what the Italian update got.
I got Samsung cloud yesterday on my S7 edge.
Seems pretty useless to me, like most samsung additions...
If you look past the first lot of options there is a data backup area where you can do a lot more than before.
Genebaby said:
Thanks, I've seen the new Samsung Cloud backup on a Note 7, I still don't have that on my S7 Edge.
With such a small update I was thinking I wasn't going to get what the Italian update got.
Click to expand...
Click to collapse
I had your small update too, but I could see the new app in "settings" after it
That settings is not the same as the new Cloud backup, it only had a few things, the new one has many options and will do apps and data.
Genebaby said:
That settings is not the same as the new Cloud backup, it only had a few things, the new one has many options and will do apps and data.
Click to expand...
Click to collapse
mmmmm sorry but do you men there are different versions of Samsung Bkp?? Where did you find yours? Thanks
Mine is in Backup and Reset, in the Samsung section. Looks the same as before. I started using it the other day.
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Genebaby said:
Mine is in Backup and Reset, in the Samsung section. Looks the same as before. I started using it the other day.
Click to expand...
Click to collapse
Thanks, exactly what I have. But you probably did not notice it uses very little bkp space: after a full bkp it used 3,8Mb of my space. I have about 150 apps in my telephone.
Even for only app datas it is not enough.
Yes, this is not the new Cloud Backup that is on the Note 7. It's much more advanced, this is basic and I think it has been this way the whole time but I have ignored it.
Lo and behold, I just got a notification of another update, 150mb, so downloading now. Looks like it will have some changes.
Ok, I got the Cloud Samsung app, it's a whole new section by itself, with the regular Backup and Reset section below. Inside the Cloud Backup it's the same as the Note 7, with the same options, but this update has not given the Note 7's UI.
It runs Marshmallow, but if you've seen it, the quick settings are is different and the Settings menu has been overhauled.
Apart from the Cloud App I can't see a difference in my phone, but never mind, this will do for now.
The mic using samsung or google phone app emits a high pitch noise when making calls on the receivers phone. But if i use fb messenger to make a call the mic works no problem. Any fixes? Is there a way to switch the mic to whatever messenger uses?
Try in safe mode. Clear system cache and do a hard reboot.
Dpole87 said:
The mic using samsung or google phone app emits a high pitch noise when making calls on the receivers phone. But if i use fb messenger to make a call the mic works no problem. Any fixes? Is there a way to switch the mic to whatever messenger uses
Click to expand...
Click to collapse
This seems like a firmware issue or something. I recommend formatting your phone once and checking it. You can backup all your apps and data using the Samsung Smart Switch app before formatting.
If formatting doesn't work, then you might have to install an older firmware version via Odin to fix it.
barryallen3038 said:
This seems like a firmware issue or something. I recommend formatting your phone once and checking it. You can backup all your apps and data using the Samsung Smart Switch app before formatting.
If formatting doesn't work, then you might have to install an older firmware version via Odin to fix it.
Click to expand...
Click to collapse
May simply and more likely be a hidden setting in the user partition which a factory reset would resolve. Flashing the firmware carries risks and unless there's a hardware failure, or very rarely a single event upset the firmware doesn't just go corrupt.
It's more likely a 3rd party app altered the user partition user hidden settings. The biggest cause of issues on a stable load are 3rd party apps and their updates. That said it's better to find and fix the root cause rather than do a factory reset as the issue is likely to reoccur.
Trash apps ie social media, shopping apps should never be installed on a device.
blackhawk said:
May simply and more likely be a hidden setting in the user partition which a factory reset would resolve. Flashing the firmware carries risks and unless there's a hardware failure, or very rarely a single event upset the firmware doesn't just go corrupt.
Click to expand...
Click to collapse
It's true that there are risks for beginners, but there are tons of guides available now, and the process is pretty simple. It's also safe because you will only be flashing the original firmware directly from Samsung.
blackhawk said:
It's more likely a 3rd party app altered the user partition user hidden settings.
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I don't know if that's possible but I don't understand how that would affect specifically the phone app only and not the other apps using microphone.
blackhawk said:
The biggest cause of issues on a stable load are 3rd party apps and their updates. That said it's better to find and fix the root cause rather than do a factory reset as the issue is likely to reoccur.
Trash apps ie social media, shopping apps should never be installed on a device.
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While this statement may be true, it's simply impossible for most people to live without social media or shopping apps these days, so it's normal to install them.
Either way, this seems like a problem that you can't fix without trying random fixes. Since we are not sure about the root cause of this issue, he probably has to try everything until one works.
Everything as far as the apps and user are stored in the User partition. Some settings are hidden and normally not accessible to the user. So unless you have a partition worming rootkit (Android 9 and higher should be immune to this) a factory reset restores all default settings.
You can also in Settings>Apps clear of the apps data without losing other data. I would avoid doing both if possible.
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If a factory reset fails then you reflash the same version stock firmware. If that fails to resolve it, it's hardware, probably the mobo. Don't kill the patient with the cure; do minimal risk fixes first.
If you insist on using social media apps login through a secure browser like Brave and don't download junk from them. They are battery hogs and an open security risk by multiple vectors.
is the thread solved? i'm not a A series user anymore, nor have experience with Qualcomm devices, but a method that most likely solves every single error is NAND Erasing + repartitioning in Odin
To do that all you need is:
º The stock firmware of your phone (can be obtained at https://samfw.com )
º Odin 3.14.x (NOT MODDED)
After gathering the resources, extract the single zip file that you got from samfw. You now have 5 smaller .tar.md5 files. Now extract the CSC_xxxxxxxxx.tar.md5 file and you will get a .pit file. Open Odin 3.14.x and load the files on its respective places. go to the engineering tab and insert the .pit file. then go to options and check Nand erase and also Repartition. then connect your phone into download mode and press start.
YOUR DATA WILL BE DESTROYED!! BACKUP EVERYTHING FIRST