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[Q] Impressed with my new Infuse 4G but can't get USB connection to work

After plugging away for a few hours now, I am still unable to get my Windows 7 PC to recognize the Infuse 4G as a USB device. Upon plugging in the cable, I continue to get "USB device not recognized". I have installed the latest KIES package + drivers, tried a drivers-only install package from ATT, tried mini-KIES, tried all the USB ports and tried the whole thing over again on another Win7 PC. On the phone, I have tried the USB settings at Mass Storage, Media Player and Samsung EZUpdate and under Applications/Development, I have turned on and off USB debugging. The only thing I have not tried is another USB to mini cable, as I don't readily have one available (using the one that came with the phone).
The Infuse is a great smartphone, and I hope to make it a little smarter by sync'ing up to my PC. Any suggestions are appreciated. Jonathan

They may have included a charging only cable now. Is it telling you it is failing the install?
EDIT: Just read it said not recognizing. Try the Captivate Drivers. It's been a while but I think that's what I had to do.
Sent from Steve Jobs' iPhone

Uninstall kies completely! There is some problem with kies in windows 7 64 bit, search within this forum for the USB driver only.
I am so clever that sometimes I don't understand a single word of what I am saying.

Jonathan65 said:
After plugging away for a few hours now, I am still unable to get my Windows 7 PC to recognize the Infuse 4G as a USB device. Upon plugging in the cable, I continue to get "USB device not recognized". I have installed the latest KIES package + drivers, tried a drivers-only install package from ATT, tried mini-KIES, tried all the USB ports and tried the whole thing over again on another Win7 PC. On the phone, I have tried the USB settings at Mass Storage, Media Player and Samsung EZUpdate and under Applications/Development, I have turned on and off USB debugging. The only thing I have not tried is another USB to mini cable, as I don't readily have one available (using the one that came with the phone).
The Infuse is a great smartphone, and I hope to make it a little smarter by sync'ing up to my PC. Any suggestions are appreciated. Jonathan
Click to expand...
Click to collapse
Ok, so no joke, a day or two afterm I got my Infuse I had this exact issue. I was freakin out for at least two hours. Power cycled my phone, and I kid you not, it suddenly worked. Bizzare, but true.
Sent from my SAMSUNG-SGH-I997 using XDA App

Kevinr678 said:
Ok, so no joke, a day or two afterm I got my Infuse I had this exact issue. I was freakin out for at least two hours. Power cycled my phone, and I kid you not, it suddenly worked. Bizzare, but true.
Sent from my SAMSUNG-SGH-I997 using XDA App
Click to expand...
Click to collapse
Same, but i like disabled usb debugging and I think that did the trick.

I'm using Kies on 64bit windows 7 and it works fine.
You can try a different computer? Different USB port? I'm willing to bet the problem is not the phone at all.

Bandit_Kaine said:
I'm using Kies on 64bit windows 7 and it works fine.
You can try a different computer? Different USB port? I'm willing to bet the problem is not the phone at all.
Click to expand...
Click to collapse
Im on W7 64 bit running Kies with no problem, I don't think that the issue..

Problem persists... arrgh
Good tips, thank you, tried most of them, no go.
Using my cleanest, most reliable Dell, I uninstalled all of the KIES software, plus all of the Samsung drivers listed, plus the Samsung EZUpdate software. Rebooted, then installed only the drivers downloaded directly from Samsung (SGH-i997_Infuse4G_USB_Drivers_5_2_0_2.zip). Tried all the USB ports on the Dell, same issue - "USB device not recognized".
Just for fun, I then installed the new Samsung Galaxy 64bit drivers. Same issue.
As I am seeing exactly the same issue on two different PCs with no known USB port issues, I am beginning to suspect the cable that came with the phone might be the problem. Or is that too simplistic? Jonathan

The drivers are on the Samsung website. That would be the first logical place to look anyhow.
Also could be a bad cable but I think win 7 64 bit has issues with Samsung devices. Try to manually install the drivers and try a different cable.

At this point it is most likely the cable with a small chance of the phone itself being the issue. Try a different cable next, but if you have a linux live CD (Ubuntu, whatever you have) start a computer off of that, it won't require any drivers, and if it still isn't recognized that will prove you aren't having driver issues

Jonathan65 said:
Good tips, thank you, tried most of them, no go.
Using my cleanest, most reliable Dell, I uninstalled all of the KIES software, plus all of the Samsung drivers listed, plus the Samsung EZUpdate software. Rebooted, then installed only the drivers downloaded directly from Samsung (SGH-i997_Infuse4G_USB_Drivers_5_2_0_2.zip). Tried all the USB ports on the Dell, same issue - "USB device not recognized".
Just for fun, I then installed the new Samsung Galaxy 64bit drivers. Same issue.
As I am seeing exactly the same issue on two different PCs with no known USB port issues, I am beginning to suspect the cable that came with the phone might be the problem. Or is that too simplistic? Jonathan
Click to expand...
Click to collapse
I am currently running Windows 7 64-bit at home using the drivers you included above. I'm not having any issues connecting with my PC, so I would guess it's not drivers. The fact that it's happening with more than one computer would suggest that it's either your phone or your cable, and not the PC. I would start by shutting down your phone and pulling the battery. Let it drain for a few seconds, and then power it up with the battery back in. Then attempt a connection to your PC. It couldn't hurt to reboot your PC at the same time. Good luck!

ok so 1: sorry for reviving a semi-dead thread
2: first post so be easy on me?
but i might have a solution to the usb problem(kinda sorta) although its mainly for file management(like non os type.. unless u got a rooted phone)
but try installing "FTPDroid" from the market its a good free app, what you can do then is just get "FileZilla" (also free) on your computer.
just go to settigns of ftpdroid then add a user account ( so u can edit directorys and move/deleat files, instead of jsut transfers from computer) and sign on to the ftp server from your computer useing the account settings. and your good to go ^^.
but if u are needing the usb for say changing the os or rooting... this wont really work i dont think unless u can figureout how to do that threw other means.. then u can use the ftp to change os files(maby?)
hope i helped. atleast just a little bit.

Infuse won't connect to PC, help?

Yes, I have read other threads prior to posting this. My Samsung infuse WILL NOT connect to my PC to attempt to use GTG's unbrick to revert back to stock. I have tried the following:
1. Multiple USB cables
2. Install Kies
3. Install Kies Mini
4. Uninstall both versions of Kies
5. Install just sole Infuse drivers
6. Attempted multiple computers (2 Windows 64-bit machines, 1 Windows XP SP3)
7. Attempted to use in VMWARE
8. Performed factory reset
9. Used USBdeview to delete any association of the device with the computer
10. Select mass storage mode when prompted to connect to the PC. Also set it to automatically select this setting.
I have tried everything I can find on this form and on the internet, still no luck. My phone makes the noise that it is going to connect and does nothing. Doesn't show that the device is installing, doesn't ever show up under my computer, just sits there. When I pick mass storage on the ROM it goes back to the main screen. I am running GTG's infused ROM, attempting to take back to stock. I have tried Heimdall, I have tried GTG's back to stock methods, phone NEVER is picked up by the computer even in download mode. To say the least, I have tried this OVER AND OVER on multiple machines, within the past week, and I would like to just go out and run my infuse over with my car at this point. I do not believe I will ever be buying a Samsung device again. Can someone please help me before I go insane? Any recommendations would be greatly appreciate on attempting to get this POS to connect to the computer. I am on Windows 7 64-bit edition.

Since you are attempting to unbrick... Have you tried to do a factory reset from the ROM settings?
Just my 2¢

http://forum.xda-developers.com/forumdisplay.php?f=1237

omnimanx1 said:
Since you are attempting to unbrick... Have you tried to do a factory reset from the ROM settings?
Just my 2¢
Click to expand...
Click to collapse
Several times. I have also tried reflashing the ROM through CWM as well.

drivel2787 said:
Several times. I have also tried reflashing the ROM through CWM as well.
Click to expand...
Click to collapse
1. You might have a bad usb data CORD or one meant only for charging, not DATA. Edit..nvm..saw the first line.
2. Your phone's UBS port may be bad.
3. Are you able to connect via kies air?

Thank you for doing your research. The only thing that I can see that you're missing is that you didn't say you ran the program with admin access. And comon Cheezy.. be nice. This guy knows his stuff man..

Erik_T said:
Thank you for doing your research. The only thing that I can see that you're missing is that you didn't say you ran the program with admin access. And comon Cheezy.. be nice. This guy knows his stuff man..
Click to expand...
Click to collapse
Apologize for not posting, I ran Odin as Administrator, even tried XP Compatibility mode on both Windows 7 64-bit boxes. I installed Ubuntu, but doesn't appear that GTG's Back to stock is compatible with Wine, so couldn't resort to that option. I didn't recall if I had tried installing Kies mini with administrative rights or XP compatibility mode so I'm trying that now. Will report back. I'm thinking I could have a bad data cable that's just used for charging. Thing is, it worked when I originally rooted the phone from Stock, so I was wondering if it had something to do with the firmware for GTG's infused and Windows 7 64-bit. But, I see plenty of people able to get Odin to work on his build, so doesn't make sense to me. I did flash back to GTG's Infused 2.2.1, seems to have fixed some of the issues I was having with 2.2.3 (random freezing of the phone, system volume freezing and crashing when opening through Settings menu), random WIFI turning on/off. That seems to be all good now. Just wanted to figure this issue out.

No luck... But, Kies Air does work. Still doesn't fix the fact that I can't connect via USB to store back to factory. But, I think that both USB cables I have may be bad for data connection. They are the ones that came with the phone, and BOTH cables attempt to just charge the phone and not attempt to mount the external storage in Windows 7 64-bit. Debating whether or not I want to order another cable, thinking about upgrading devices since I'm eligible at this time. Any recommendations on a good upgrade from the Infuse??

drivel2787 said:
No luck... But, Kies Air does work. Still doesn't fix the fact that I can't connect via USB to store back to factory. But, I think that both USB cables I have may be bad for data connection. They are the ones that came with the phone, and BOTH cables attempt to just charge the phone and not attempt to mount the external storage in Windows 7 64-bit. Debating whether or not I want to order another cable, thinking about upgrading devices since I'm eligible at this time. Any recommendations on a good upgrade from the Infuse??
Click to expand...
Click to collapse
If you're looking for a data cable, i got 2 off Ebay for $1 each. They worked. Search for mini usb DATA cable.
I've seen them go bad midcharge. If you had it plugged in, wiggle it, push slightly in each different direction gently. sew if you can get a brief response.
Re: new phone, galaxy note seems to be the hot device.
Sgs2 seems to be the fav by devs

I know you've said you've tried different cables, I had the same problem and it did turn out to be a cable issue. I tried 3 different types, and I ended up having to use one that I got directly from the local AT&T corporate store.

drivel2787 said:
No luck... But, Kies Air does work. Still doesn't fix the fact that I can't connect via USB to store back to factory. But, I think that both USB cables I have may be bad for data connection. They are the ones that came with the phone, and BOTH cables attempt to just charge the phone and not attempt to mount the external storage in Windows 7 64-bit. Debating whether or not I want to order another cable, thinking about upgrading devices since I'm eligible at this time. Any recommendations on a good upgrade from the Infuse??
Click to expand...
Click to collapse
If you have an old Blackberry USB it will work. I use one for my Infuse . Or maybe a friend of yours has one you can try before you decide to buy one...
Just my 2¢

Thanks guys, will definitely give that a shot and buy a new cable. I'm pretty sure that's gotta be what the issue is. I wouldn't think that 3 different computers are bad with two different OS's. I will probably get one here in a few days. I plan on upgrading the device here soon. I bought it out of pocket retail about six or so months ago so I didn't have to renew my contract. I'm waiting to see what they release at the end of next month's conference before upgrading. Probably give a quad core a shot to see how they are

Well, new USB cable NOPE, Still no connection to the phone via USB.

Did you try the ports on the back of the comp?
Sent from my SAMSUNG-SGH-I997 using xda premium

Try PUtting the phone in MTP mode

drivel2787 said:
Well, new USB cable NOPE, Still no connection to the phone via USB.
Click to expand...
Click to collapse
Drivel,
While you are plugged in, try pushing the connection around a bit. See if there is any recognition. If there isn't, i think you may have a hardware issue.
If it was a hardware issue, the trick it's to get att to honor their warranty.
if you're running infused, the trick is how to get out back to stock or to brick it
The closet thing i can think of is to download download dman uckl2 rooted package via kies air or by phone. Dl the stock kernal. Flash the ROM, disable lagfix, then flash the stock kernel.
That's as close to stock as I can think off for you to take to the att store and have them check the usb hardware port
edti: no prob GoSooner.

thanks qkster^ Thanks button failed on me

Take this with a little tolerance from a noob.
I am trying to get my G friends In fuse to upgrade and can't get past the unregistered device.
Shes uses it for prime business and is going out for 2 days so I can't wipe the internal till she gets back but I'm up to the last 2 steps. After pulling the sd card it wanted to but still hung. Will wait till she gets back to wipe the memory clean.
Following long trails of solutions it looks to me for some steps for you to try.
Do a search on your comp and find all kies. Remove all.
Pull usb from comp and phone.
Hard reboot of phone,reboot comp.
Reload Kies mini
Open above, file drop down,load drivers.
plug in usb to comp.
phone usb to kies.
plug in usb. Go/no go?
No go pull phone sd card. Repeat all above. Go/no go.
No go? wipe internal memory.
Repeat /Go/nogo.
No go /Sledge Hammer cure.
Pu

Appreciate the help guys. It's weird because when I first had the phone it worked for me to root the phone. I think I'll just stick to Kies air if I need to back up or anything. I don't feel like going through the trouble of flashing/exchanging and then re-rooting the new phone. I'll just deal with it. With the new USB cord I did trying a Windows 7 64-bit and Windows XP.
I do want to say that I appreciate everyone's help.

Had to remove the site address cause I'm a noob and this info wouldn't post. But the below is the issue for me.
[14] On February 3, 2012, the update went live on Kies Mini.
Samsung Infuses with "Kernel 2.6.32.9" blocks Kies Mini from being able to update to Android 2.3.6 "Gingerbread". An over the air patch should be released by 2/8/2012 to fix this issue.[citation needed]-

Nexus S has no service or USB connection

I have a Sprint Nexus S 4G that I've recently rendered without service or USB connection as a result of a fastboot accident. I'm currently running ICS 4.0.3 (Dooderbutt-aosp-v-5 build), but have tried restoring multiple backups on CM7 to no avail. Wiping all user data in CWM doesn't fix it either. I have also tried flashing the LC1 radio zip with no results.
The way I see it, my two best courses of action would either be to try and return to a stock ROM so that I can send the device in under warranty or to continue to try to fix it myself, which has been less than successful so far. Every process I have found online to return to stock seems to end in fastboot oem lock, which won't do anything for me as my phone doesn't show up in fastboot devices, file explorer, or seem to be recognized by my computer in either Ubuntu or Win 7. I've tried connecting on my friends' computers with the same results. I've also tried using another USB cable. No dice.
Sorry if I missed something obvious before posting. I tried to do a lot of research online and have reached the end of what I know what to do. Any suggestions?

Bump.
After some more researching, it appears that there is no way to lock the bootloader except through USB connection with a computer. Does this mean I'm out of luck? Any suggestions as to how to solve this issue? Since my first post, I've flashed ICS 4.0.4 with no improvement on the above symptoms. Also, auto-rotation doesn't seem to work. My Baseband version in About is listed as Unknown. Does anyone have any clue? Replies would be greatly appreciated.

have you updated the android drivers on your computer? you wont be able to connect to fastboot without the drivers. you can get it here http://www.junefabrics.com/android/ do the free download(on your computer) then follow the on screen instructions.

simms22 said:
have you updated the android drivers on your computer? you wont be able to connect to fastboot without the drivers. you can get it here ... do the free download(on your computer) then follow the on screen instructions.
Click to expand...
Click to collapse
I'm running Ubuntu, so from what I understand, I don't need any drivers. Prior to this fiasco, my computer recognized it as a storage device in the file system as well as a device in fastboot. It doesn't come up as either now.

I had a similar problem after I updated to ICS 4.0.3, what version of Ubuntu do you have, and does the device show up when you run lsusb?
Also, have you checked inside the usb connector to see if one of the pins is bent or damaged?

I'm running Ubuntu 11.10 and no, my Nexus doesn't show up in lsusb or anything else I seem to try. I have checked the pins in the connector of the phone and even bent them around a little bit, but I doubt that's the problem. Since it disappeared immediately after a bad flash, I'm fairly confident this is a software-induced error.

Ok, the only other thing I can think of is a bad kernel or baseband, but since you've tried several different roms, I don't think that's the problem (unless you put on one that's not for your model).
Sorry I can't be more helpful, hope you figure it out!

Thanks for your help anyway. To be clear, each rom has its own kernel and baseband, correct? Are those things I can flash independently of roms like the radio?

Found something, not sure if you've seen it already : http://forum.xda-developers.com/showthread.php?t=1077168
This bit is especially interesting :
"*If your having problems after the radio flash......go to dialer:
Type in *#*#72786#*#*, put your msl in, and let it re-provision"

For the usb not connecting, I had the same problem. After trying every computer in the house, I grabbed a can of compressed air for electronics and blew out my micro usb port on the phone itself. There was a small piece of lint in there that was causing the connection to not be made. It's worth a try.

statisticalanomaly said:
Found something, not sure if you've seen it already : http://forum.xda-developers.com/showthread.php?t=1077168
This bit is especially interesting :
"*If your having problems after the radio flash......go to dialer:
Type in *#*#72786#*#*, put your msl in, and let it re-provision"
Click to expand...
Click to collapse
I'm attempting to try this work around, but I can't seem to find my msl. I've tried putting in an incorrect code and checking alogcat for it as well as the terminal output of getprop. Neither of these give me the number. Sprint mentions using this code for resetting your phone in this tutorial, but I can't for the life of me find the part of their site that shows the msl.
This is exhausting. I really appreciate all your guys' help though. Thanks so much.

Unfortunately, I never figured out how to solve the problem. I took my phone into Sprint the other day and lucked out on the repair technician. He was messing around trying stuff and had a moment of realization when he booted into Clockworkmod. Even though I had voided my warranty, he still let me replace the phone for the $35 fee. I walked out with a brand new Photon 4G. I'm so happy, it's like Christmas in May!
To others who have this problem: sorry, but I don't know what to tell you! Mine was probably bricked. The MSL number didn't connect the phone and neither did anything else I tried. Best of luck to you.

Computer recognizes my Idol 3 but not my husband's Idol 3

I've searched forums, etc. for 2 hours and cannot find anything about 1 android device working fine while another is not, so I hope someone can help me. I have had my idol3 since January and have never had trouble with it being recognized on any computer or laptop. My husband got his idol3 a few weeks ago and no matter which cables I use (name brand or other), no matter which computer or laptop I use, it will not acknowledge that his idol3 is connected. I've made sure that his is set to use the USB is set to transfer file (MTP) and I've enabled developer status so I can turn USB debugging on. I've gone to "manage my devices" on my laptop and turned off the ability of the computer to save power by turning off the any of the USB Root hubs. I'm at a loss for what to try next. Any help is much appreciated. Thank you!!

Sounds like you have done everything possible up to this point.
Are both phones running the same ROM version? His phone is new? Any other issues with his phone?

audit13 said:
Sounds like you have done everything possible up to this point.
Are both phones running the same ROM version? His phone is new? Any other issues with his phone?
Click to expand...
Click to collapse
Both of our phones were purchased brand new from the Cricket Store. I just checked and mine has an older Android Version. 5.0.2 while his is 6.0.1. Both our computer and laptop have Windows 10. He hasn't had any other issues. Thank you SO much for responding.

hnwilliams13 said:
Both of our phones were purchased brand new from the Cricket Store. I just checked and mine has an older Android Version. 5.0.2 while his is 6.0.1. Both our computer and laptop have Windows 10. He hasn't had any other issues. Thank you SO much for responding.
Click to expand...
Click to collapse
Happensto me whenever i plug in different phones in windows 10, i have to go into device manager, right click update driver, browse my computer for driver,let me pick from a list, then select mtp usb driver, that always does the trick for me

Phone can't be found by PC

Hello! REALLY hoping I can find some help here! Tried everything! Really!
So the story is like so, I decided I wanted to root my phone and customize it a bit since I've previously owned an jailbroken iphone and really liked how I could change ANYTHING. BUT! I did not get far. My computer can not find my phone. Never connected my phone to my computer for other reasons than to charge, which still works, so never really noticed it. But yeah, charging works but other than that, nada. My phone model is the L29 version. 4gb ram etc.
Checklist:
Yes phone is unlocked.
Yes phone has usb debug on.
Yes phone is on MTP mode, yes I did enable/disable that tons of times since I heard it can help.
Yes I got the allow hisuite ADB or whatever it is called enabled.
Yes the phone does charge perfectly so there is some connection.
Yes I have installed all drivers, including hisuite. MTP packs, android studio with all extras.
Yes I have tried installing legacy hardware for multiple different MTP and android usb drivers.
What could it be?! I am going nuts by now, I don't even care that much about rooting anymore I just want the usb part to be working. (although yes I do still wanna root, will probably need more help then too).
Really thankful if anyone takes their time to help.
Best Regards, Dennis.

No one? Please.

same problem

vladmitra said:
same problem
Click to expand...
Click to collapse
do you tried with another PC or laptop?

Yes, I did. I'm 100% it's a software problem. I can't boot to fastboot as well.

did you solve it?