After plugging away for a few hours now, I am still unable to get my Windows 7 PC to recognize the Infuse 4G as a USB device. Upon plugging in the cable, I continue to get "USB device not recognized". I have installed the latest KIES package + drivers, tried a drivers-only install package from ATT, tried mini-KIES, tried all the USB ports and tried the whole thing over again on another Win7 PC. On the phone, I have tried the USB settings at Mass Storage, Media Player and Samsung EZUpdate and under Applications/Development, I have turned on and off USB debugging. The only thing I have not tried is another USB to mini cable, as I don't readily have one available (using the one that came with the phone).
The Infuse is a great smartphone, and I hope to make it a little smarter by sync'ing up to my PC. Any suggestions are appreciated. Jonathan
They may have included a charging only cable now. Is it telling you it is failing the install?
EDIT: Just read it said not recognizing. Try the Captivate Drivers. It's been a while but I think that's what I had to do.
Sent from Steve Jobs' iPhone
Uninstall kies completely! There is some problem with kies in windows 7 64 bit, search within this forum for the USB driver only.
I am so clever that sometimes I don't understand a single word of what I am saying.
Jonathan65 said:
After plugging away for a few hours now, I am still unable to get my Windows 7 PC to recognize the Infuse 4G as a USB device. Upon plugging in the cable, I continue to get "USB device not recognized". I have installed the latest KIES package + drivers, tried a drivers-only install package from ATT, tried mini-KIES, tried all the USB ports and tried the whole thing over again on another Win7 PC. On the phone, I have tried the USB settings at Mass Storage, Media Player and Samsung EZUpdate and under Applications/Development, I have turned on and off USB debugging. The only thing I have not tried is another USB to mini cable, as I don't readily have one available (using the one that came with the phone).
The Infuse is a great smartphone, and I hope to make it a little smarter by sync'ing up to my PC. Any suggestions are appreciated. Jonathan
Click to expand...
Click to collapse
Ok, so no joke, a day or two afterm I got my Infuse I had this exact issue. I was freakin out for at least two hours. Power cycled my phone, and I kid you not, it suddenly worked. Bizzare, but true.
Sent from my SAMSUNG-SGH-I997 using XDA App
Kevinr678 said:
Ok, so no joke, a day or two afterm I got my Infuse I had this exact issue. I was freakin out for at least two hours. Power cycled my phone, and I kid you not, it suddenly worked. Bizzare, but true.
Sent from my SAMSUNG-SGH-I997 using XDA App
Click to expand...
Click to collapse
Same, but i like disabled usb debugging and I think that did the trick.
I'm using Kies on 64bit windows 7 and it works fine.
You can try a different computer? Different USB port? I'm willing to bet the problem is not the phone at all.
Bandit_Kaine said:
I'm using Kies on 64bit windows 7 and it works fine.
You can try a different computer? Different USB port? I'm willing to bet the problem is not the phone at all.
Click to expand...
Click to collapse
Im on W7 64 bit running Kies with no problem, I don't think that the issue..
Problem persists... arrgh
Good tips, thank you, tried most of them, no go.
Using my cleanest, most reliable Dell, I uninstalled all of the KIES software, plus all of the Samsung drivers listed, plus the Samsung EZUpdate software. Rebooted, then installed only the drivers downloaded directly from Samsung (SGH-i997_Infuse4G_USB_Drivers_5_2_0_2.zip). Tried all the USB ports on the Dell, same issue - "USB device not recognized".
Just for fun, I then installed the new Samsung Galaxy 64bit drivers. Same issue.
As I am seeing exactly the same issue on two different PCs with no known USB port issues, I am beginning to suspect the cable that came with the phone might be the problem. Or is that too simplistic? Jonathan
The drivers are on the Samsung website. That would be the first logical place to look anyhow.
Also could be a bad cable but I think win 7 64 bit has issues with Samsung devices. Try to manually install the drivers and try a different cable.
At this point it is most likely the cable with a small chance of the phone itself being the issue. Try a different cable next, but if you have a linux live CD (Ubuntu, whatever you have) start a computer off of that, it won't require any drivers, and if it still isn't recognized that will prove you aren't having driver issues
Jonathan65 said:
Good tips, thank you, tried most of them, no go.
Using my cleanest, most reliable Dell, I uninstalled all of the KIES software, plus all of the Samsung drivers listed, plus the Samsung EZUpdate software. Rebooted, then installed only the drivers downloaded directly from Samsung (SGH-i997_Infuse4G_USB_Drivers_5_2_0_2.zip). Tried all the USB ports on the Dell, same issue - "USB device not recognized".
Just for fun, I then installed the new Samsung Galaxy 64bit drivers. Same issue.
As I am seeing exactly the same issue on two different PCs with no known USB port issues, I am beginning to suspect the cable that came with the phone might be the problem. Or is that too simplistic? Jonathan
Click to expand...
Click to collapse
I am currently running Windows 7 64-bit at home using the drivers you included above. I'm not having any issues connecting with my PC, so I would guess it's not drivers. The fact that it's happening with more than one computer would suggest that it's either your phone or your cable, and not the PC. I would start by shutting down your phone and pulling the battery. Let it drain for a few seconds, and then power it up with the battery back in. Then attempt a connection to your PC. It couldn't hurt to reboot your PC at the same time. Good luck!
ok so 1: sorry for reviving a semi-dead thread
2: first post so be easy on me?
but i might have a solution to the usb problem(kinda sorta) although its mainly for file management(like non os type.. unless u got a rooted phone)
but try installing "FTPDroid" from the market its a good free app, what you can do then is just get "FileZilla" (also free) on your computer.
just go to settigns of ftpdroid then add a user account ( so u can edit directorys and move/deleat files, instead of jsut transfers from computer) and sign on to the ftp server from your computer useing the account settings. and your good to go ^^.
but if u are needing the usb for say changing the os or rooting... this wont really work i dont think unless u can figureout how to do that threw other means.. then u can use the ftp to change os files(maby?)
hope i helped. atleast just a little bit.
Related
So today, i was doing some remote help with my laptop with microsoft(they were on my computer) and the guy was doing a few things, and he deleted some old files that he said was going to help the issue(seems to be fixed, it was an unknown program that would popup on occasions and disappear right away) before that, i synced some music on, and it all was working fine, then later on, i splilled a bit of Coke, and i LITTLE bit got into the usb port. I cleaned it off right away, but i dont know if something got damaged. Anyways, while i was on the remote thing with microsoft, i found out that my cell wasn't being recognized with my comp... it said that literally. I dont know if it was MS, or the coke, but i thought it was MS had deleted the drivers on accident, or my phone got damaged. What do you all suggest i do? do you think it was a driver issue, or a usb issue?
I have tried in different ports, and on different computers. And talking to samsung is less productive than talking to a wall, because samsung said you couldn't get them for some reason. -.-
This thread has links for the drivers:
http://forum.xda-developers.com/showthread.php?t=1086230
Also
What are ROM are you running? I just compiled CM7 the other day and had to use the google usb driver package from the SDK.
anycard said:
This thread has links for the drivers:
http://forum.xda-developers.com/showthread.php?t=1086230
Also
What are ROM are you running? I just compiled CM7 the other day and had to use the google usb driver package from the SDK.
Click to expand...
Click to collapse
Well it happened all of a sudden and not till after microsoft was done, which could mean after the spill. And i am on infused 2.2.3, and have the daily kernel... not sure what that could mean
joeym11 said:
Well it happened all of a sudden and not till after microsoft was done, which could mean after the spill. And i am on infused 2.2.3, and have the daily kernel... not sure what that could mean
Click to expand...
Click to collapse
If you spilled Coke into the USN port then all bets are off. That is one thing you should never do. Keep all refreshments away from any computer because if you spill a soft drink on it the consequences will be forever as it is almost impossible to clean out all of the sugar without completely disassembling the laptop and thoroughly cleaning everything with electrical contact cleaner and even then you may still have ongoing issues.
I would reload the drivers and try a different USB port while crossing my fingers.
Infused with Android DNA
Lol it spilled in my phone, not my computer -.-
joeym11 said:
Lol it spilled in my phone, not my computer -.-
Click to expand...
Click to collapse
Just out of curiosity have you tried plugging it into another computer? I had the same issue with my laptop and then got it to work with my desktop later on. If you are getting an error message when you plug it into the computer I don't think the phone is broken. I just think the drivers are screwed and with windows they can be a pain to fix without a total reload of windows all together. I think if the phone itself is messed up you wouldn't see any messages at all as the computer wouldn't see that a device was plugged in. I could be wrong, but I am just going off of my own experiences here.
doctahjeph said:
Just out of curiosity have you tried plugging it into another computer? I had the same issue with my laptop and then got it to work with my desktop later on. If you are getting an error message when you plug it into the computer I don't think the phone is broken. I just think the drivers are screwed and with windows they can be a pain to fix without a total reload of windows all together. I think if the phone itself is messed up you wouldn't see any messages at all as the computer wouldn't see that a device was plugged in. I could be wrong, but I am just going off of my own experiences here.
Click to expand...
Click to collapse
I will deffinatley try some other computers
I work for the company that probably remoted into your computer (Microsoft branded of course)
Sent from my SGH-I997 using xda premium
Hi,
At home, on a Win7 64, I downloaded the T-Mobile drivers for the SGS2 and installed them. If I connect my Captivate it works fine, but when I connect my Skyrocket it says "not recognized".
At work I installed the same drivers on a Win7 32 bits and it works fine.
Any idea or links for a win 64 drivers?
Thanks
I had the same issue and after much searching, the end result was for me to install the latest Samsung Kies software. In the "%programfiles(x86)%\Samsung\USB Drivers folder" you can update device manager to recognize your phone.
I would post that directory, but it is >40MB. Everything worked after I did this.
IT Rider said:
I had the same issue and after much searching, the end result was for me to install the latest Samsung Kies software. In the "%programfiles(x86)%\Samsung\USB Drivers folder" you can update device manager to recognize your phone.
I would post that directory, but it is >40MB. Everything worked after I did this.
Click to expand...
Click to collapse
are you talking about this version of kies http://www.samsung.com/ca/support/mobilesoftwaremanual/mobilesoftwaremanual.do?page=MOBILE.SOFTWARE.MANUAL
That build appears to be newer than the one I used. I used build 2.0.3.11085_152_4
I got this from the i777 (SG2) since the download was not available for the i727
http://www.samsung.com/us/support/downloads/at-t/SGH-I777ZKAATT
I would assume that the version you posted would also work
IT Rider said:
That build appears to be newer than the one I used. I used build 2.0.3.11085_152_4
I got this from the i777 (SG2) since the download was not available for the i727
http://www.samsung.com/us/support/downloads/at-t/SGH-I777ZKAATT
I would assume that the version you posted would also work
Click to expand...
Click to collapse
unfortunately it didn't work. I did multiple "re-install drivers" with Kies phone connected and not connected but same problem. I guess I will have to edit the registry to force the right driver.
Thanks for your help
I know this sounds odd but I've had this issue and it wasn't a driver issue - it was the USB port itself. Do you have another one you can try by chance? If you're using one on the front of a desktop, is there one in the back that you can try instead?
Kadin said:
I know this sounds odd but I've had this issue and it wasn't a driver issue - it was the USB port itself. Do you have another one you can try by chance? If you're using one on the front of a desktop, is there one in the back that you can try instead?
Click to expand...
Click to collapse
Thanks for the idea, unfortunately yes, I tried that too yesterday without luck.
But thanks for your help
I had the drivers previously installed for the sgs2 and got the skyrocket which workd no problem on a win 7 64 bit machine. Id suggest uninstall your drivers reboot reinstall shutdown after install reboot. If still no dice use a different usb cable preferably one from another android device that is shorter and thicker. Like the moto ones. The one that comes with the droid pro and the moto atrix is short and very thick . Or better yet radio shack sells gold.tippd usb cables very high quality ibelieve they are about 30 bones
silver03wrx said:
I had the drivers previously installed for the sgs2 and got the skyrocket which workd no problem on a win 7 64 bit machine. Id suggest uninstall your drivers reboot reinstall shutdown after install reboot. If still no dice use a different usb cable preferably one from another android device that is shorter and thicker. Like the moto ones. The one that comes with the droid pro and the moto atrix is short and very thick . Or better yet radio shack sells gold.tippd usb cables very high quality ibelieve they are about 30 bones
Click to expand...
Click to collapse
I tried to uninstall and reinstall my drivers but same problem. It's really wierd because if I plug my captivate it is recognized right away, but if , with the same cable, I plug the Skyrocket then my Sky is not recognized.
I will try with a another cable tonight and let you know. Thanks for your help
Yes let me know. That is weird. Also maby your usb ports are underpowerd . Turn off power management and try the usb port thats connected to the hub. Although it ahould.work if the other phone did. Mabye a problem with the usb port on your phone. My samsung epic i had was very picky i tried like 6 different cables and finally bought a gold tipd one from radio shack and it worked and did u folow thia thread and use the drivers in it http://forum.xda-developers.com/show....php?t=1340710
silver03wrx said:
Yes let me know. That is weird. Also maby your usb ports are underpowerd . Turn off power management and try the usb port thats connected to the hub. Although it ahould.work if the other phone did. Mabye a problem with the usb port on your phone. My samsung epic i had was very picky i tried like 6 different cables and finally bought a gold tipd one from radio shack and it worked and did u folow thia thread and use the drivers in it http://forum.xda-developers.com/show....php?t=1340710
Click to expand...
Click to collapse
Yes, for the driver I did everything right
I connected my phone to two computers at my work without problem, I'm leaning forward a cable issue. Maybe the Skyrocket needs more power than my Captivate and that's why it is not recognized?
I will try another cable tonight
Thanks
Worth a try go to radio ahack get the gold tipd usb data transfer cable. Always worked for me when other cables didnt. Then try it
Thank you so much all for your help.
Finally it was the cable. Even if I used the same cable I used with my captivate, my skyrocket didn't want to be recognized.
I changed the cable and Tada..... It worked.
My guess is that the skyrocket need more power than the Captivate.
Anyway, thanks again for your help
good deal glad that worked out for you
Yes, I have read other threads prior to posting this. My Samsung infuse WILL NOT connect to my PC to attempt to use GTG's unbrick to revert back to stock. I have tried the following:
1. Multiple USB cables
2. Install Kies
3. Install Kies Mini
4. Uninstall both versions of Kies
5. Install just sole Infuse drivers
6. Attempted multiple computers (2 Windows 64-bit machines, 1 Windows XP SP3)
7. Attempted to use in VMWARE
8. Performed factory reset
9. Used USBdeview to delete any association of the device with the computer
10. Select mass storage mode when prompted to connect to the PC. Also set it to automatically select this setting.
I have tried everything I can find on this form and on the internet, still no luck. My phone makes the noise that it is going to connect and does nothing. Doesn't show that the device is installing, doesn't ever show up under my computer, just sits there. When I pick mass storage on the ROM it goes back to the main screen. I am running GTG's infused ROM, attempting to take back to stock. I have tried Heimdall, I have tried GTG's back to stock methods, phone NEVER is picked up by the computer even in download mode. To say the least, I have tried this OVER AND OVER on multiple machines, within the past week, and I would like to just go out and run my infuse over with my car at this point. I do not believe I will ever be buying a Samsung device again. Can someone please help me before I go insane? Any recommendations would be greatly appreciate on attempting to get this POS to connect to the computer. I am on Windows 7 64-bit edition.
Since you are attempting to unbrick... Have you tried to do a factory reset from the ROM settings?
Just my 2¢
http://forum.xda-developers.com/forumdisplay.php?f=1237
omnimanx1 said:
Since you are attempting to unbrick... Have you tried to do a factory reset from the ROM settings?
Just my 2¢
Click to expand...
Click to collapse
Several times. I have also tried reflashing the ROM through CWM as well.
drivel2787 said:
Several times. I have also tried reflashing the ROM through CWM as well.
Click to expand...
Click to collapse
1. You might have a bad usb data CORD or one meant only for charging, not DATA. Edit..nvm..saw the first line.
2. Your phone's UBS port may be bad.
3. Are you able to connect via kies air?
Thank you for doing your research. The only thing that I can see that you're missing is that you didn't say you ran the program with admin access. And comon Cheezy.. be nice. This guy knows his stuff man..
Erik_T said:
Thank you for doing your research. The only thing that I can see that you're missing is that you didn't say you ran the program with admin access. And comon Cheezy.. be nice. This guy knows his stuff man..
Click to expand...
Click to collapse
Apologize for not posting, I ran Odin as Administrator, even tried XP Compatibility mode on both Windows 7 64-bit boxes. I installed Ubuntu, but doesn't appear that GTG's Back to stock is compatible with Wine, so couldn't resort to that option. I didn't recall if I had tried installing Kies mini with administrative rights or XP compatibility mode so I'm trying that now. Will report back. I'm thinking I could have a bad data cable that's just used for charging. Thing is, it worked when I originally rooted the phone from Stock, so I was wondering if it had something to do with the firmware for GTG's infused and Windows 7 64-bit. But, I see plenty of people able to get Odin to work on his build, so doesn't make sense to me. I did flash back to GTG's Infused 2.2.1, seems to have fixed some of the issues I was having with 2.2.3 (random freezing of the phone, system volume freezing and crashing when opening through Settings menu), random WIFI turning on/off. That seems to be all good now. Just wanted to figure this issue out.
No luck... But, Kies Air does work. Still doesn't fix the fact that I can't connect via USB to store back to factory. But, I think that both USB cables I have may be bad for data connection. They are the ones that came with the phone, and BOTH cables attempt to just charge the phone and not attempt to mount the external storage in Windows 7 64-bit. Debating whether or not I want to order another cable, thinking about upgrading devices since I'm eligible at this time. Any recommendations on a good upgrade from the Infuse??
drivel2787 said:
No luck... But, Kies Air does work. Still doesn't fix the fact that I can't connect via USB to store back to factory. But, I think that both USB cables I have may be bad for data connection. They are the ones that came with the phone, and BOTH cables attempt to just charge the phone and not attempt to mount the external storage in Windows 7 64-bit. Debating whether or not I want to order another cable, thinking about upgrading devices since I'm eligible at this time. Any recommendations on a good upgrade from the Infuse??
Click to expand...
Click to collapse
If you're looking for a data cable, i got 2 off Ebay for $1 each. They worked. Search for mini usb DATA cable.
I've seen them go bad midcharge. If you had it plugged in, wiggle it, push slightly in each different direction gently. sew if you can get a brief response.
Re: new phone, galaxy note seems to be the hot device.
Sgs2 seems to be the fav by devs
I know you've said you've tried different cables, I had the same problem and it did turn out to be a cable issue. I tried 3 different types, and I ended up having to use one that I got directly from the local AT&T corporate store.
drivel2787 said:
No luck... But, Kies Air does work. Still doesn't fix the fact that I can't connect via USB to store back to factory. But, I think that both USB cables I have may be bad for data connection. They are the ones that came with the phone, and BOTH cables attempt to just charge the phone and not attempt to mount the external storage in Windows 7 64-bit. Debating whether or not I want to order another cable, thinking about upgrading devices since I'm eligible at this time. Any recommendations on a good upgrade from the Infuse??
Click to expand...
Click to collapse
If you have an old Blackberry USB it will work. I use one for my Infuse . Or maybe a friend of yours has one you can try before you decide to buy one...
Just my 2¢
Thanks guys, will definitely give that a shot and buy a new cable. I'm pretty sure that's gotta be what the issue is. I wouldn't think that 3 different computers are bad with two different OS's. I will probably get one here in a few days. I plan on upgrading the device here soon. I bought it out of pocket retail about six or so months ago so I didn't have to renew my contract. I'm waiting to see what they release at the end of next month's conference before upgrading. Probably give a quad core a shot to see how they are
Well, new USB cable NOPE, Still no connection to the phone via USB.
Did you try the ports on the back of the comp?
Sent from my SAMSUNG-SGH-I997 using xda premium
Try PUtting the phone in MTP mode
drivel2787 said:
Well, new USB cable NOPE, Still no connection to the phone via USB.
Click to expand...
Click to collapse
Drivel,
While you are plugged in, try pushing the connection around a bit. See if there is any recognition. If there isn't, i think you may have a hardware issue.
If it was a hardware issue, the trick it's to get att to honor their warranty.
if you're running infused, the trick is how to get out back to stock or to brick it
The closet thing i can think of is to download download dman uckl2 rooted package via kies air or by phone. Dl the stock kernal. Flash the ROM, disable lagfix, then flash the stock kernel.
That's as close to stock as I can think off for you to take to the att store and have them check the usb hardware port
edti: no prob GoSooner.
thanks qkster^ Thanks button failed on me
Take this with a little tolerance from a noob.
I am trying to get my G friends In fuse to upgrade and can't get past the unregistered device.
Shes uses it for prime business and is going out for 2 days so I can't wipe the internal till she gets back but I'm up to the last 2 steps. After pulling the sd card it wanted to but still hung. Will wait till she gets back to wipe the memory clean.
Following long trails of solutions it looks to me for some steps for you to try.
Do a search on your comp and find all kies. Remove all.
Pull usb from comp and phone.
Hard reboot of phone,reboot comp.
Reload Kies mini
Open above, file drop down,load drivers.
plug in usb to comp.
phone usb to kies.
plug in usb. Go/no go?
No go pull phone sd card. Repeat all above. Go/no go.
No go? wipe internal memory.
Repeat /Go/nogo.
No go /Sledge Hammer cure.
Pu
Appreciate the help guys. It's weird because when I first had the phone it worked for me to root the phone. I think I'll just stick to Kies air if I need to back up or anything. I don't feel like going through the trouble of flashing/exchanging and then re-rooting the new phone. I'll just deal with it. With the new USB cord I did trying a Windows 7 64-bit and Windows XP.
I do want to say that I appreciate everyone's help.
Had to remove the site address cause I'm a noob and this info wouldn't post. But the below is the issue for me.
[14] On February 3, 2012, the update went live on Kies Mini.
Samsung Infuses with "Kernel 2.6.32.9" blocks Kies Mini from being able to update to Android 2.3.6 "Gingerbread". An over the air patch should be released by 2/8/2012 to fix this issue.[citation needed]-
I've searched forums, etc. for 2 hours and cannot find anything about 1 android device working fine while another is not, so I hope someone can help me. I have had my idol3 since January and have never had trouble with it being recognized on any computer or laptop. My husband got his idol3 a few weeks ago and no matter which cables I use (name brand or other), no matter which computer or laptop I use, it will not acknowledge that his idol3 is connected. I've made sure that his is set to use the USB is set to transfer file (MTP) and I've enabled developer status so I can turn USB debugging on. I've gone to "manage my devices" on my laptop and turned off the ability of the computer to save power by turning off the any of the USB Root hubs. I'm at a loss for what to try next. Any help is much appreciated. Thank you!!
Sounds like you have done everything possible up to this point.
Are both phones running the same ROM version? His phone is new? Any other issues with his phone?
audit13 said:
Sounds like you have done everything possible up to this point.
Are both phones running the same ROM version? His phone is new? Any other issues with his phone?
Click to expand...
Click to collapse
Both of our phones were purchased brand new from the Cricket Store. I just checked and mine has an older Android Version. 5.0.2 while his is 6.0.1. Both our computer and laptop have Windows 10. He hasn't had any other issues. Thank you SO much for responding.
hnwilliams13 said:
Both of our phones were purchased brand new from the Cricket Store. I just checked and mine has an older Android Version. 5.0.2 while his is 6.0.1. Both our computer and laptop have Windows 10. He hasn't had any other issues. Thank you SO much for responding.
Click to expand...
Click to collapse
Happensto me whenever i plug in different phones in windows 10, i have to go into device manager, right click update driver, browse my computer for driver,let me pick from a list, then select mtp usb driver, that always does the trick for me
USB Debugging is enabled, I've tried MTP/PTP, the Pixel will not show up in device manager, ON MULTIPLE COMPUTERS! I've been at this for days now and can't figure it out. I've tried different cables, I've even connected different phones to the pc to make sure it wasn't my computer and they all connected just fine. This all started happening when I upgraded to Android P(stock).
I'm literally bald now from all the hair I pulled out.
Aricrj said:
USB Debugging is enabled, I've tried MTP/PTP, the Pixel will not show up in device manager, ON MULTIPLE COMPUTERS! I've been at this for days now and can't figure it out. I've tried different cables, I've even connected different phones to the pc to make sure it wasn't my computer and they all connected just fine. This all started happening when I upgraded to Android P(stock).
I'm literally bald now from all the hair I pulled out.
Click to expand...
Click to collapse
Try removing all USB drivers for any other OEM device, deleted the platform tools you have installed, restart your computer then install the latest platform tools.
You can find platform tools links below:
https://forum.xda-developers.com/pixel-2/how-to/guide-unlock-flash-root-pixel-2-walleye-t3702417
SlimSnoopOS said:
Try removing all USB drivers for any other OEM device, deleted the platform tools you have installed, restart your computer then install the latest platform tools.
You can find platform tools links below:
https://forum.xda-developers.com/pixel-2/how-to/guide-unlock-flash-root-pixel-2-walleye-t3702417
Click to expand...
Click to collapse
Tried but to no avail. I googled issues with the Pixel 2 and one of the was trouble mounting to PC. It's because of the USB-C to USB A cords I'm seeing, but no real solution for my problem
Aricrj said:
Tried but to no avail. I googled issues with the Pixel 2 and one of the was trouble mounting to PC. It's because of the USB-C to USB A cords I'm seeing, but no real solution for my problem
Click to expand...
Click to collapse
Had similar problem myself recently and this post by @ppd0526 solved it for me. So simple also.
https://forum.xda-developers.com/showpost.php?p=71562334&postcount=6
Did you try a USB 2 cable, or only USB 3?
This happened to me after playing around with connecting usb devices such as an adapter to connect a flash drive, network cable, etc. Probably zapped it. Not that you did something like that but my only recourse was to have it replaced under warranty. If you go that route and you want to unlock your bootloader or root, make sure that you get a new phone and not a refurb. Refurbs don't have unlockable bootloaders even if the option appears to be active in developer options.
me_droid said:
Refurbs don't have unlockable bootloaders even if the option appears to be active in developer options.
Click to expand...
Click to collapse
Where do you get this information? I don't believe that's true.
jd1639 said:
Where do you get this information? I don't believe that's true.
Click to expand...
Click to collapse
That comes from my experience - went through two refurbs with this same issue. You can toggle it in developer options but when you issue the command to unlock the bootloader it returns the error: "remote: unlock failed" every time. Tried different variations of the unlock command. If you do a search on reddit there are others with the exact same experience. Once you get a new pixel 2, if you can convince support to give you one, it will work flawlessly.